Advice jobs in ashford, surrey

Location: W12 7DA
Department: Customer Services
Salary: £30,000 (Up to)
Hours: 37.5 per week
Job Type: Full time
Contract Type: Fixed Term Contract

Hammersmith & Fulham Foodbank is looking for a compassionate and proactive Client Support Worker to support our Tackling Destitution Together project, in partnership with Citizens Advice H&F.

This is an exciting opportunity to be part of a new, one-year pilot focused on addressing the factors which prevent effective early intervention in the borough and lead to high numbers of disabled people reaching crisis and destitution.

You will work directly with individuals referred by local agencies, taking time to understand their situation, identify root causes, and build personalised plans that connect them to the right support. This role involves ‘handholding’ – a flexible and responsive approach that adapts to each person’s needs to help them move towards long-term stability and independence.

You’ll be part of a small, committed project team aiming to strengthen early intervention in the borough. Your role will include working closely with referring partners, signposting to services, and contributing to data and research to help us understand what works and why.

Your experience will show a strong ability to build trust, navigate complex systems, and work in partnership with other organisations. You’ll be a clear communicator, well-organised, and motivated by making a meaningful difference in people’s lives before crisis hits.

Key Responsibilities:

• Provide one-to-one support to clients, carrying out assessments and continued casework support, connecting clients to the right services.
• Deliver practical, personalised help to prevent crisis and support long-term stability.
• Manage referrals, record casework, and track outcomes using AdvicePro.
• Build strong links with referral partners and support the wider project team.
• Follow safeguarding procedures and contribute to a safe, effective service.

What You’ll Bring:

• A good understanding of the issues and the systems affecting those at risk of poverty. We do not expect advice-level experience, and this is not an adviser role.
• Experience of working on a 121 basis with disadvantaged, vulnerable or excluded people and have knowledge of local/national advice.
• Experience of working with a variety of stakeholders, preferably within the voluntary sector, including having worked within a team of staff and volunteers.

What We’ll Offer:

• Full time hours (37.5) per week, fixed-term contract of 12 months
• Competitive salary of up to £30,000 per annum (dependent on experience)
• 33 days of annual leave
• Pension scheme
• Competitive benefits
• Opportunities for professional growth.

Application Deadline:

The closing date for applications is initially set for Monday 9th June, but depending on the number of applications received, we may bring this forward. We encourage early applications.

Further details:

Location: Based at The Hub, 75 Bloemfontein Road, London W12 7DA, with regular visits to Foodbank centres and warehouse. Open to some flexible and hybrid working by agreement.

Requirements: An Enhanced Criminal Records check is required for this role as we work with vulnerable people in society.

Hammersmith and Fulham Foodbank is an Equal Opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. We serve a diverse part of London and would particularly welcome applications from residents of Hammersmith and Fulham.

Strictly no agencies, please.

About Hammersmith and Fulham Foodbank:

We are the Hammersmith and Fulham Foodbank, an independent charity and proud member of the Trussell Trust Foodbank Network. Our mission is the prevention and relief from poverty. We provide a range of essential services, offering professional advice through our partners such as Citizens Advice H&F and Anchor Counselling. We believe in helping 'the whole person' when possible and aim to respond quickly to the needs we see around us.

REF-221748

Job Title: Employment Coach

Reporting To: Employment and Skills Programme Manager

Salary: £30,900 per annum

Location: Hybrid with one day in the office in Kings Cross N1 9LG

DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.

Context of Job

 AFK is a national charity helping young disabled people develop their independence and find employment. Our vision is a world where all people living with a disability get to lead the life they choose. As part of this we provide bespoke employment skills training and organise work placements across North London. At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25.

Job Purpose

To support young people with disabilities aged 18 to 25 to progress towards and into employment.

The role will involve liaising with education professionals and employers and brokering new opportunities for supported employment, volunteering, and work placements. You will work with young people to provide specialist one to one coaching, assess, and develop their employability skills and support them towards their own goals and objectives. 

Working Conditions

This post is 35 hours per week. The post holder will occasionally be expected to work some evenings and weekends as required by the job.

28 days annual leave will be given in addition to normal public holidays. There is a TOIL Policy.

Principle Responsibilities

· Work with a caseload of individual young people to identify and support their aspirations for future employment and formulate plans to enable them to achieve their goals.

· Contribute to progress reports, reviews, open evenings and other events with education professionals, families, and young people

· Provide intensive 1:1 support in all aspects of employment support.

· Inform and work closely with the Employment Broker on the type of jobs that trainees want sourced, or job carved so that placements can be sought.

· Refer people for specialist advice and support 

· Secure voluntary work, work tasters and work experience placements for individuals to support their journey towards employment.

· Work with our experienced Service Delivery Team to deliver or co-ordinate coaching, and training as required.

· Support people in the workplace as required.

· Develop and maintain knowledge of the local labour market and opportunities relating to employment, work experience and volunteering.

· Develop and maintain effective working relationships with local employer groups, statutory, voluntary, and private organizations to support the development of suitable opportunities.

· Engage with businesses that can create employment, volunteering, and work placements, including providing training / advice to employers as required.

· Identify any financial implications for individuals related to part time employment and disability benefits.

· Monitor the progress of individuals and keep appropriate records.

· Undertake necessary administrative duties relating to the role.

· Undertake learning and development as identified through regular appraisals and reviews.

· Carry out other duties as deemed appropriate to the post by the Executive Director of Services.

Please see the application pack for full details and the person specification.

We will be actively interviewing so applicants are advised to apply early.

Shine is recruiting a Shine Nurse Specialist

Full Time

Permanent

Shine Nurse Specialist (Adult Nursing/ Registered General Nurse)

Location: Home based - within a commutable distance of London as there will be a requirement for fortnightly travel to the Chelsea & Westminster Clinic and with additional occasional travel across England, Wales and Northern Ireland. 

Shine’s Health Team 

Shine’s Health Team provides condition-specific health advice and support to people of all ages with spina bifida, hydrocephalus, NPH or IIH, promoting good self-management and enabling our members to live in optimum health.  The Team also aims to reduce the numbers of pregnancies affected by spina bifida and anencephaly through education around supplementation and fortification with folic acid, and other measures. 

Purpose of Job 

The Shine Nurse Specialist will deliver services and create resources to improve the health of Shine’s members, by informing members, their carers and professionals 

Principal Duties 

• To provide ad hoc advice to Shine’s members, their carers  and professionals on complex health issues, and signpost to NHS services 

• To attend and represent Shine at the Chelsea & Westminster Spina Bifida Clinic

• To collect information, statistics and research from a variety of sources to inform Shine’s health projects 

• To create resources to inform and support members’ health 

• To develop training/information resources for professionals 

• To plan and deliver projects, events, presentations and information sessions for members and professionals 

• To provide an information resource for Shine staff 

• To form and engage with networks of health professionals 

• To represent Shine at events and meetings 

• To work closely with the Health Research & Information Coordinator to produce and disseminate health information to Shine members and the general public 

Skills and Experience 

Essential 

• Professional/Registered Health Qualification, for example:

  • Adult Nursing 

  • Registered General Nurse 

• Experience of searching scientific and medical literature, collating information and writing reports 

• Excellent communication skills, written and verbal 

• Ability to work effectively alone and as part of a team 

• Ability to plan and deliver projects 

• Good presentation skills 

Desirable 

• Knowledge of the physical aspects of spina bifida and hydrocephalus 

In return, Shine will offer you: 

• A competitive salary

• 3% pension contribution 

• Life Assurance cover from 12 months service 

• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours) 

• Opportunity to purchase additional annual leave 

• Additional annual leave due to length of service  

• Broadband allowance 

• Support to learn and develop 

If you would like to have a chat about the role in more detail or have any questions, please contact Gill Yaz, Head of Health.

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria. 

*Please note applications without a supporting statement will not be accepted* 

Closing date: Saturday 7th June 2025 at 11pm

Interview (virtual): Tuesday 17th June 2025

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. 

About Ataxia UK 

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia community through our Research team, and we are on the board of the international non-profit association, Euro-ataxia. Our Services team focuses on helping everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy service providing information, advice, and 1-2-1 support to help people access their rights; whilst the InControl Community Engagement service provides activities, engagement and volunteering opportunities to bring the ataxia community together and reduce feelings of isolation.  

About the Role   

We are seeking to recruit a Science communications Intern to join the charity’s small enthusiastic Research team. The Science communications Intern will be involved in assisting the Research team in communications to a range of audiences. The post is full-time (35 hours per week) for 12 months. Some out of hours work may be required for which time off in lieu will be granted. See full Job description and person specification.  

To apply please send a CV and covering letter by 3rd June 2025 

The CV should include information on your education since the age of 16 (ie: GCSE or equivalent), employment and skills/experience relevant to the post. The covering letter should explain why you would like to be appointed as a Science communications Intern and how you think you are suitable for this post.

Closing date: 3rd June 2025 

Benefits of working for us. 

• 25 days annual leave pro rata (rising to 30 with a length of service) 

• Extra holiday day for your birthday 

• Access to a free Employee Assistance Programme & Employee Hotline 

• Flexible hybrid working 

• Pension scheme 

• Enhanced maternity and co-parental leave 

• Cycle to work scheme 

• Training and development opportunities 

• Accredited Living Wage Employer 

Please see full Job Description for further details including Person Specifications. Your covering letter will be used to assess you against the person specification for this role.

Your new company
This role sits within a People Operations team, providing proactive HR services across an organisation. The People Advisor will support managers and employees by delivering effective guidance on various HR issues such as employee relations, policies and procedures, HR systems, and key projects. This position works under the direction of People Managers and People Business Partners.

Your new role
Key Responsibilities and Outcomes:

• Foster strong working relationships within the People Team and across the organisation.
• Advise and coach managers on HR policies and procedures, ensuring compliance with employment legislation and consistency in application, under the guidance of the People Manager and People Business Partners.
• Collaborate with team members to provide flexible support during absences or peak demand periods.
• Ensure coverage of the People Inbox, responding to employee queries in a timely and accurate manner as part of a rota system.
• Contribute to the development and implementation of people policies and guidance, and support the delivery of learning and management development programs.
• Offer high-quality advice to managers to resolve employee relations issues quickly and effectively, referring more complex cases to senior HR personnel as needed.
• Assist in the delivery of wider People team initiatives and projects.
• Promote HR initiatives and provide regular updates and guidance to employees via internal platforms.
• Support the ongoing use and maintenance of the HR system, including generating reports to assist with absence management, performance management, and workforce planning.
• Uphold the organisation's values of fairness, learning, openness, and excellence in all aspects of the role.

What you'll need to succeed

• Strong communication skills, with the ability to build effective relationships with a wide range of stakeholders, including managers, employees, and team members.
• In-depth understanding of HR policies and procedures, and the ability to apply them in line with current employment legislation and organisational needs.
• A proactive approach to problem-solving, with the ability to manage multiple tasks and priorities effectively, particularly during busy periods or absences.
• A flexible and adaptable attitude to support team goals and provide coverage when needed.
• Excellent organisational skills, with the ability to maintain attention to detail, especially when handling employee queries and reporting requirements.
• Ability to handle sensitive and complex employee relations issues with discretion and professionalism.
• Experience in using HR management systems, with the ability to generate and interpret reports to inform decision-making and support HR activities.
• A commitment to continuous learning and development, both personally and as part of the wider People team.
• A strong alignment with the organisation's core values of fairness, learning, openness, and excellence.

What you'll get in return
Flexible (to include Wednesdays)Hours: 28 hoursLocation: Home-based with occasional national travel
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Sound Minds is a charity, led by mental health service users, channelling the power of creativity and peer support to improve the lives of people living with long term mental ill health. Canerows offers peer support to those who are in hospital and those living in the community.

Main purposes of the job:

Sound Minds and Canerows are delivering an exciting project which is about offering peer support across Wandsworth to people who are experiencing mental health difficulties and living in the community. We are working in an alliance with Mushkil Aasaan and Wandsworth Carers Centre.

Mental Health Peer Support gives emotional support and promotes access to information and practical advice to people experiencing mental health difficulties. A key component is that these staff use their own direct lived experience of mental health difficulties to support other people. They work collaboratively with people within their service, focusing on the person’s strengths and personal resources to offer educational, emotional and practical support towards goals that are defined by the person.

The Peer Support Worker will be supported through peer support training and regular supervision.

Salary: £25,875 per annum FTE & 3% contribution to pension

Hours: 17.5 hours per week

This fixed term contract ends on 31/3/26 and is likely to be renewed depending on funding

Personal lived experience of mental ill health is essential for this role. You will be required to have a DBS (criminal records check) and satisfactory written references before starting.

The full job description and application pack are available from Sound Minds.

CLOSING DATE: 6pm Wednesday 28th May 2025

INTERVIEWS: 11th June 2025

Law Centres tell us that their biggest concern right now is staff recruitment and retention. Supported by the Advice Workforce Development Fund, Law Centres Network has undertaken a programme of work to help ensure the long-term sustainability of the Law Centre workforce. Although initially focused on London, this work will benefit our network across the UK as we gain deeper insights, develop best practice, and co-produce new approaches.

We are looking for someone to work with Law Centres across London and co-ordinate a joint effort between Law Centres, LCN and other partners to improve recruitment, career progression, and staff retention in Law Centres and the wider social welfare legal advice sector.

We are the Law Centres Network (LCN). We make the UK a fairer place by helping people get justice, even if they cannot afford a lawyer. For nearly fifty years, we have been at the centre of a movement for social justice and we believe that people in greater need should get more help. Together with local Law Centres, we deliver faster, more accessible and more joined-up help. We do this by supporting Law Centres to get more help to people in need, bringing Law Centres together to solve systemic problems, and speaking out for change.

Many problems that people face involve the law – being treated unfairly at work, issues with their landlord, problems with welfare benefits, or being discriminated against. Law Centres employ lawyers and other professionals, who are experts in this kind of everyday problem. They give people legal advice and can represent them if they need it. They use the law to solve problems that hold people back, so they can get on with their lives. There are over 40 Law Centres across England, Wales and Northern Ireland.

About Us

akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.

Overview

This is an exciting opportunity for a Housing Support Worker to join our new Supported Housing Scheme in Lambeth, an LGBTQ+ supported housing service with six units for young people aged 18-21 years. The service is due to open in late May 2025 and is part of a three-year funded joint project with Metropolitan Thames Valley Housing Association and Lambeth Council. The role is part of the Services team and is supervised by the Supported Housing Manager. Other members of the team include another part time Housing Support Worker and a part-time Youth Engagement Coordinator. 

Please note this is a part time vacancy working 17.5 hours per week. The pro rata salary for hours worked is £15,257.50 (£30,515 full time equivalent). Hours will be worked on a Week A / Week B rota basis, Monday to Sunday between 10am and 8pm. 

Job Summary 

In this role you will be responsible for supporting residents to reach their goals and aspirations and move on to independent living. This will involve:

• Supporting young people – building positive and affirming relationships, co-producing holistic strengths-based support plans, coaching and supporting young people with independent living skills and providing them with advice, guidance and support.
• Safeguarding and risk management – working in partnership with Social Services to support young people to keep themselves safe, attending strategy meetings and implementing associated action plans, creating and upkeeping evidence-based risk management plans.
• Service delivery and development – record keeping contributing to KPI tracking, contributing to the development of best practice around supporting LGBTQ+ young people across Lambeth, ensuring young people’s experiences and voices are centred with an emphasis on co-production.
• Partnership working – championing and prioritising residents’ intersectional needs, partnership work with young people and key partner agencies to support young people to achieve their goals.
• Case recording and information management – accurate and timely updating of records, maintaining high standards of safeguarding, protecting personal and confidential information.
• Property and Housing management – creating a safe, welcoming and psychologically informed home environment for young people, where their safety and wellbeing is at the centre of everything you do, and their LGBTQ+ identities are celebrated.

More details about the job role and staff benefits can be found in the job information document attached to this vacancy. 

Application deadline: midnight (11.59pm) on Monday 2nd June 2025

Interviews: Tuesday 27th May 2025 and then on an ongoing basis as applications are received

Job description

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

The Digital Marketing Officer (social media and website) is an exciting role at MDUK, that will sit within the Marketing Team. You will be responsible for the day to day running of our social media channels including Meta, X, LinkedIn and YouTube and the day to day running of our website. This involves developing and managing the organisation-wide social media schedule; managing, optimising and reporting on the website, and testing, evaluating and reporting on performance to drive engagement and reach new audiences.

You’ll work closely with the Digital Marketing Manager and wider Marketing team to contribute to the digital elements of the marketing strategy, and with teams across the organisation to effectively communicate our wide range of information, services, fundraising and campaigns to digital audiences.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: We operate a hybrid model (home and office, London SE1). 

Closing date: Friday 30 May 

NB Interviews likely to be held on Monday 9 May 

Please download the job description to see full role responsibilities

This post will lead the community engagement work with young people across the three boroughs of Kensington and Chelsea, Hammersmith and Fulham, and Westminster. You will lead SASH’s young persons’ outreach and engagement, and provide information, advice and support to young people on issues related to sexual health and wellbeing as well as signposting to appropriate services. A key component of the role will be to engage young people in the programme in

innovative and creative ways with an expectation to be delivering in outreach settings a minimum of three days a week.

In partnership with Turning Point, NAZ and London Friend, METRO delivers a new model of sexual health support throughout the three London boroughs of Hammersmith and Fulham, Kensington and Chelsea and Westminster. Turning Point is the lead partner for the contract and the staffing structure, and composition reflects a mixed leadership model, which is governed by a Partnership Board.

Coeliac UK currently has an exciting opportunity for a PR and Communications Manager, to join our team hybrid working, including on site at Coeliac UK Head Office, High Wycombe. This is a full-time, permanent position. In return, you will receive a competitive salary of £40,481 - £44,978 per annum.

Coeliac UK is the charity for people who need to live without gluten.

For over 50 years we've been helping people with coeliac disease and other gluten-related conditions live happier, healthier lives. We campaign for better food options, fund research, and provide trusted advice to our community.

Join us in our mission to create a world where no one is limited by gluten.

The PR and Communications Manager role:

We are seeking a talented and proactive PR and Communications Manager to raise the profile of the charity through impactful storytelling and strategic media relations. Reporting to the Head of Marketing, this newly created role will lead the delivery of our PR function, brand communications, and celebrity engagement strategy. It’s a fantastic opportunity for a passionate communicator to make a meaningful difference by sharing the stories that shape our mission: ensuring no one’s life is limited by coeliac disease.

Key responsibilities of the PR and Communications Manager:

• Create and implement a proactive media strategy to raise awareness of Coeliac UK.
• Lead the press office function, responding to media enquiries and building relationships with journalists and key stakeholders.
• Draft compelling press releases, opinion pieces, and research-led media content in collaboration with internal teams.
• Develop and manage case studies to amplify lived experiences of people with coeliac disease.
• Manage PR activity for Coeliac Awareness Month and support ambassador, influencer, and celebrity engagement.
• Act as brand guardian to ensure tone and visual consistency across all communications.
• Collaborate across departments to support regional press, marketing campaigns, and brand development.

Knowledge, Skills, and Experience required for the PR and Communications Manager:

We are looking for a creative and organised PR professional with excellent communication skills and the ability to lead media strategy. The ideal candidate will have:

• Proven experience in PR and communications, ideally within a charity or health-related sector.
• Outstanding writing skills with the ability to create impactful, engaging stories and messaging.
• Strong relationship-building skills with a background in media relations and campaign delivery.

Closing Date: 30th May 2025

If you would like to be considered as our PR and Communications Manager, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!

The Head of Fundraising will drive the strategic development, implementation, and delivery of BEO’s income generation strategy, focusing on core and restricted funds from High Net Worth Individuals (HNWIs), corporates, trusts and foundations, and other potential sources.

This is a senior leadership role responsible for growing and diversifying BEO’s income base to sustain its mission and scale its impact

• Lead on the development, execution, and review of the multi-year fundraising strategy aligned with BEO’s strategy goals and financial sustainability ambition
• Identify and pursue new and emerging income streams, ensuring a diversified and resilient funding portfolio.
• Provide strategic advice and recommendations to the CEO, Senior Leadership Team, and Board on fundraising performance, risks, and opportunities.
• Contribute to organisational strategy and business plan development as it relates to fundraising

Oversee and lead fundraising efforts across multiple income streams including:

• High Net Worth Individuals (HNWIs)
• Corporate partnerships and sponsorships
• Trusts and Foundations
• Strategic philanthropic partners and influencers
• Build and steward high-value relationships with donors and funders, acting as BEO’s lead ambassador for fundraising and development.
• Oversee the end-to-end fundraising lifecycle, including research, cultivation, proposal development, due diligence, reporting, and renewal.
• Ensure robust fundraising pipelines are in place, regularly reviewed, and managed with a clear focus on growth, innovation, and sustainability.

Main purpose of role: 

To provide effective support for the Events team to achieve agreed fundraising targets and objectives through the delivery of a series of high quality events.

• Providing key and intensive support to the Challenge Events Manager, concerning the planning and implementation of all aspects of our challenge and running events portfolio
• Developing relationships with participants, individuals and organisations to maximise fundraising targets and ensure long term charity involvement

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund ground breaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Please download the job description to see full role responsibilities.

Location: We operate a hybrid model (home and office, London SE1). 

Closing date: 27 May 2025

Northwick Park Hospital

Closing date: 10 June 11pm

Ref: EDN-251

Are you a collaborative, compassionate and highly organised individual with a proven record of supporting children and young people, working in partnership with other agencies and the ability to work to a high standard?  Do you have experience of working with ‘high risk,’ vulnerable young people and have a flexible, empathetic approach to your work?

If so, St Giles is looking for an Emergency Department Specialist Caseworker to join us and work on a vital hospital-based service aimed at vulnerable 12 to 25-year-olds who attend the adult or paediatric A&E departments or Urgent Care Centres at Northwick Park Hospital.  Here, you will provide vital support for those young people admitted to emergency departments right through to their discharge back into the community.

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this key role

Working as part of a multi-disciplinary team to identify and assess young victims of violence, you will also provide support, advice and advocacy for children, young people and their families as they plan to be discharged from hospital back into the community.  You will produce support and risk management plans based on your assessments and also deliver a holistic support service, working solo or with colleagues as the situation dictates, to each client.  This will include providing practical guidance with social and housing support, accompanying to appointments, ETE options, benefits work, debt advice, DIY work and cleaning.

We will also count on you to develop and maintain relationships with partner agencies, including community-based services such as police, children’s services and local authorities, while closing cases efficiently and positively, identifying a referral route for children and young people that will identify agencies that can be used for ongoing support and agencies that can be used if serious problems develop in the future is also an essential aspect of the role.

What we are looking for

• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families

• Substantial experience of providing support, advice and advocacy and of using support plans

• Substantial experience of assessing the needs of CYP who are at risk of significant harm

• Proven record of engaging successfully with ‘challenging’ young people

• A working knowledge of relevant services for young people and their families in the service provision area (mainly North and West London but potentially further

• Excellent interpersonal and communication skills, both verbal and written

• A flexible, collaborative and professional approach to your work

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role. 

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 10 June 11pm