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Advice jobs in hanley, stoke on trent

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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731 p.a.
Full training will be provided and you will be working as a part of an approachable and supportive team in a rewarding environment
Posted today Apply Now
Top job
Poverty Truth Network, Remote
£50,500 per year
Seeking a dedicated, experienced and enthusiastic operations manager to help make poverty a thing of the past in the UK.
Posted 2 days ago Apply Now
Top job
Poverty Truth Network, Remote
£50,500 per year
Seeking an experienced, enthusiastic and dedicated Partnerships Manager to help us work towards a UK where poverty is a thing of the past.
Posted 2 days ago Apply Now
Top job
SHINE - Spina bifida • Hydrocephalus • Information • Networking • Equality, Remote
FTE £31,674
We are looking for an enthusiastic and experienced nurse to deliver services and create resources to improve the health of Shine’s members
Posted 1 week ago Apply Now
Top job
For Baby's Sake Trust, Remote
£17,304 per annum actual salary (£36,050 FTE)
This position offers a wonderful chance to work with a friendly, dedicated team at an award-winning charity.
Posted 3 days ago
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,301 p.a.
By joining us you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training
Posted 1 week ago Apply Now
Closing in 5 days
The North Highlands Consortium, Remote
£25,600 per annum plus performance incentive
Posted 3 weeks ago
Closing tomorrow
Fuel Bank Foundation, Remote
£33,500 FTE per year
At Fuel Bank Foundation, our mission is to end fuel crisis. We are recruiting for a Triage Team Leader to support us in that mission.
Posted 1 week ago Apply Now
Asthma + Lung UK, The Whitechapel Building (Remote)
£26000.00-£28000.00 per year
Posted 1 day ago
The Jockeys Education and Training Scheme, Remote
£55,000
Posted 2 days ago
SurvivorsUK, Remote
Circa £30, 902
An exciting opportunity has arisen to join our wonderful team at SurvivorsUK, supporting service users as an Emotional Support Worker
Posted 2 days ago Apply Now
Page 1 of 5
Stoke-on-Trent (On-site) 0.34 miles
£25,731 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but  full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

You will have:

1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre

2.  Some debt advice knowledge and some understanding of the current benefits system.

3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook

4. Experience of achieving individual KPI’s and targets, whilst working in a challenging and fast paced environment

Benefits:

  • Bereavement leave
  • Smart casual dress
  • Company pension scheme
  • Cycle to work scheme
  • Health & wellbeing programme
  • Birthday leave after 3 months service
  • Employer funded cash health plan
Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 15 May 2025
Closing date: 14 June 2025 at 00:00
Tags: Advice / Information, Social Care / Development, Advocacy