Advice jobs in southwark, greater london
Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.
The successful candidate willdeliver a high-quality service to young people aged 16–17 and their families across Hertfordshire, working alongside the Family Link Work and Mediation services to prevent family breakdown and reduce repeat homelessness. They will also support the wider team and work collaboratively with stakeholders to ensure the service achieves its key performance indicators (KPIs).
What will you be doing?
Lead the hyh Hub, overseeing its day-to-day operations and ensuring the effective delivery of services. The Hub acts as a gateway for young people aged 16–17 to access hyh’s prevention services. In this role, you will build and maintain strong relationships with colleagues, partners, and commissioners, while supporting the recruitment, training, and professional development of Advice & Information and Admin Workers. You will also monitor outcomes and produce reports for the leadership team and funders to demonstrate impact and inform future service development.
What will the role involve:
- Leadership of the Advice and Infromation Team
- Service Delivery offering advice and options to young people, family members and professionals to prevent amily breakdown and homelessness.
- Partnership and Stakeholder Mangement
- Full job description attached and avaialble on our website.
Please apply via the link on the vacancy found on our website submitting a cover letter or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 29th October 2025
Recruitment morning will be held on 6th November 2025 that will involve a variety of group based and individual tasks following by a competency interview. and if successful there will be a personal interview stage held on a date to be confirmed.
Should you need any reasonable adjustments to support you through the recruitment day please confirm upon receipt of invitation.
Equal Opportunities
We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.
hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.
The client requests no contact from agencies or media sales.
Head of Communications & Advocacy
Location: Hybrid – 2 - 3 days to be worked from our office in Crayford, DA1
Salary: £41,000–£46,000 per annum (depending on experience)
Contract: Permanent, full-time (35 hours per week)
At Allergy UK, the leading national charity supporting people living with allergic conditions, we are passionate about raising awareness, driving policy change, and providing trusted advice to millions. Every campaign we run and every story we share helps make allergy visible as a serious health issue and we’re looking for a new Head of Communications & Advocacy to help us take this mission even further.
What You’ll Be Doing
As our Head of Communications & Advocacy, you’ll shape and amplify the charity’s voice across the UK. Leading a dynamic team, you’ll drive strategy, lead high-impact campaigns, and ensure that Allergy UK remains a trusted, credible, and influential voice.
You will:
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Develop and deliver integrated communications and advocacy strategies
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Lead creative, impactful campaigns to raise awareness and influence policy
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Guide our media relations and secure high-profile coverage
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Provide expert advice on sensitive and strategic communications issues
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Build strong relationships with policymakers, healthcare leaders, and industry stakeholders
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Act as an ambassador for Allergy UK at the highest levels
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Inspire and lead a skilled communications and advocacy team
What We’re Looking For
We’d love to hear from you if you have:
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A proven track record in strategic communications and advocacy
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Experience leading multi-channel campaigns that achieve real impact
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Excellent stakeholder engagement skills — from media to government to industry
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Strong leadership experience, with the ability to inspire and develop teams
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Outstanding communication skills, both written and verbal
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Confidence in providing senior-level advice on high-profile issues
It would be a bonus if you also bring experience of policy development, the UK health sector, or working with lived experience storytelling.
What We Offer
We believe in looking after our people and helping them thrive. As part of our team, you’ll enjoy:
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£41,000–£46,000 salary (dependent on experience)
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28 days holiday + bank holidays
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Annual pay review in line with market rates
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Flexible hybrid working and free onsite parking
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Pension scheme and employee benefits hub
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Employee Assistance Programme (counselling, GP service, wellbeing support)
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Training and development opportunities
How to Apply
If you’re passionate about using communications to create real social change, we’d love to hear from you.
Please send your CV and supporting statement via Charity Job. Your supporting statement should highlight how your skills and experience meet the role requirements, and what you could bring to our team.
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Closing date: 12pm Sunday, 26th October
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Online interviews: Thursday, 30th October 2025
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In-person interviews: Wednesday, 5th November 2025
We welcome applications from all backgrounds and communities, and are committed to creating an inclusive and supportive recruitment process. If you would like to apply in a different format or need adjustments, please get in touch.
Please note that this role will require a minimum in person presence of 2 -3 days per week in our office in Crayford.
Be part of something impactful. Join us and help shape the future of allergy care.
No one should die from allergy We provide expert advice, and advocate for better healthcare and support for those affected by allergy
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready for something new?
Are you passionate about supporting vulnerable adults during critical moments in their care journey? As a Hospital Care Navigator, you’ll be a vital part of ensuring patients leave the hospital safely and confidently, with the right support in place.
In this rewarding role, you’ll be the single point of contact for adult patients preparing for discharge from the hospital. You’ll work closely with the Adult Social Care team, health professionals, hospital practitioners, and community services to:
- Identify needs and barriers to safe discharge
- Achieve safe and timely patient discharge
- Coordinate outpatient appointments and follow-up services
- Provide clear, compassionate advice and support to patients and their families
- Ensure patients understand their discharge plan every step of the way.
You’ll meet with patients, their families, friends, or carers to assess ongoing needs, ensuring a safe plan is in place for their return home. This could include ensuring that medication is arranged from the hospital pharmacy, someone is at home to greet them, food and heating are available, and the condition of the home is safe to return to. You may be required to liaise with Adult Social Care and other home providers to coordinate home support. You’ll follow up on calls or visits to ensure the patient is managing well at home. By providing the proper support, patients can be discharged sooner, and the risk of readmission is significantly reduced.
We’re seeking someone who:
- Has experience working with vulnerable adults in social care, healthcare, or the community/voluntary sector
- Communicates with empathy and confidence across different teams at different levels, and with patients
- Is highly organised, with excellent time management skills
- Has awareness and respect for cultural differences
- (Bonus) Experience working in a hospital or clinical setting.
The role is based at our Southwark office, and you will be required to travel to hospitals and across the City of London, as well as to Tower Hamlets, Camden, Hackney, and Southwark.
Apply now and be part of something meaningful.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous annual leave entitlement plus bank holidays
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please submit your CV along with a brief covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, seeing these differences as an asset that improves our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London



The client requests no contact from agencies or media sales.
Are you seeking meaningful work making a real difference to the lives of individuals?
The Campden Charities are seeking to appoint a full time Grants Officer to join our diverse grants team.
A key appointment as we continue to drive our services, grant programmes and ongoing development of our outreach and publicity strategy.
The Campden Charities is a permanently endowed trust assisting individuals on the lowest incomes in the old parish of Kensington. The area is one of extreme contrasts and includes neighbourhoods with significant levels of deprivation and need. The Charities awards grants totalling more than £2 million each year via programmes focused on helping individuals on very low incomes to move on in their lives be it through education, training or otherwise supporting employment.
We seek applicants who have an understanding of, and empathy towards, supporting unemployed or low-income individuals and families to improve their financial circumstances. They will be self-motivated, highly organised with excellent attention to detail, an independent thinker yet a team player and computer literate. Our grant-giving programmes are constantly evolving, input from Grant Officers plays a crucial role in shaping them.
You will be working as part of our inclusive team, with the support of your colleagues to help you thrive in your role. We encourage and welcome applications from individuals of all backgrounds, experiences, and ages.
The post holder will work in the office at least 3 days a week and attend outreach meetings in the local area as required.
The deadline for receipt of applications is 5.00pm on Friday 31st October 2025
We will inform those short listed for interviews by Friday 7th November. We regret that we are only able to respond to those applicants.
Interviews will take place on: Wednesday 19th November and possibly Thursday 20th November 2025.
Please send your CV and covering letter, indicating your current salary to the address provided.
CVs will only be considered if accompanied by a covering letter referring to the specific skills and attributes listed in the Person Specification. Generalised covering letters will not be considered.
We are open to interviewing candidates who do not necessarily possess all the requirements in the person specification but who, through their covering letter, demonstrate that they have the right attitude to undertake, and be successful, in the role.
If you have any queries please contact the Campden Charities Grants Team.
Additional information
Place of work: 27a Pembridge Villas, London W11 3EP. Some outreach work will be expected ranging from one-off events to placements within local organisations or community centres.
Salary: £31,000 - £33,195 dependent on experience (generous 10% employer's pension contribution rising to 15% after five years)
Hours of work: 37½ hours, Monday to Friday. The usual working hours for this post are 9.00 am – 5.00 pm. Some start time flexibility could potentially be offered post-induction/training.
Holiday: 28 days per annum + Bank Holidays.
Training: Training and support in post is provided on an on-going basis and training in specific areas will be offered as need and interest arise. Following successful completion of the six-month probationary period undertaking a Level 3 QCF qualification in Advice and Guidance is mandatory. There will also be an opportunity to undertake Level 4. The Charities are dedicated to the continuous professional growth of their staff, offering a generous training budget to support ongoing learning and development.
Benefits: Please see job pack for more information on benefits of working for Campden Charities.
Please note this is a full-time job working 5 days a week. We have a hybrid working arrangement in place whereby Grants Officers will be working from the office at least 3 days a week depending on needs of the Charities’ and our beneficiaries.
The appointment will be subject to a satisfactory basic DBS check and two satisfactory references.
We're dedicated to supporting the Kensington residents. Our mission is simple: to provide grants that make a tangible difference in people's lives.
The client requests no contact from agencies or media sales.
At Citizens Advice Westminster, you will be part of a mission-driven organisation that empowers local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, assuring that the most vulnerable members of our community receive the support they need and when they need it the most.
Your work will directly contribute to improving lives across Westminster, helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will be a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.
You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. From coaching and mentoring to shaping service innovation.
You will manage your own team, oversee outreach sessions, and lead on debt casework with full responsibility for quality assurance, performance metrics, and client outcomes. As a specialist in debt supervision and casework, you will:
- Deliver expert advice to vulnerable clients
- Provide technical supervision and case checking to uphold AQS standards
- Lead training and coaching in debt-related areas
- Consult with partners and stakeholders to enhance service delivery
- Monitor and communicate key policy developments in the debt advice landscape
We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive.
You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.
If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click Apply to find out more. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location(s).
Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.
Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Start Date: Immediate Start
Deadline:Rolling – as soon as the position is filled
Join Citizens Advice Richmond as an Advice Session Supervisor
Citizens Advice Richmond is seeking an experienced Advice Session Supervisor for an initial three-month fixed-term contract. This rewarding role involves supporting our dedicated team of paid and volunteer advisers as they provide crucial generalist advice on welfare benefits, debt, housing, employment, and more.
You will be responsible for managing and supervising advice sessions, whether conducted via drop-in sessions, appointments, email, or telephone. A key part of your role will be ensuring our high-quality advice standards are maintained and enhanced through regular supervision and case checking.
This position is for 35 hours per week, based in the London Borough of Richmond Upon Thames, with hybrid working options. Previous experience as an Advice Session Supervisor is essential, and we are keen for the successful candidate to start immediately. If you have the required experience and are passionate about supporting quality advice delivery, we encourage you to apply.
Advice Manager
£45,000 | Full-time | Hybrid (London-based with some outreach work)
Are you an experienced debt advice professional looking for a new challenge in a leadership role?
We’re working with a specialist charity that provides high-quality debt and money advice to help people manage their finances, protect their essential services, and safeguard their income. They are now seeking an Advice Manager to lead their advice team through a pivotal stage of growth.
In this role, you’ll:
Lead and support a busy team of debt advisers, ensuring advice is accurate, effective, and compliant with FCA and sector standards
Oversee quality control, case management, and reporting to funders and regulators
Support and develop staff through training, supervision, and case reviews
Work closely with senior colleagues to deliver funding requirements, explore new opportunities, and strengthen services for clients
This is a hands-on, senior role where you’ll combine leadership with maintaining up-to-date knowledge of debt solutions, casework processes, and sector developments.
About you:
You’ll bring at least 5 years’ experience of delivering debt advice and managing caseloads, together with a specialist debt advice qualification (or the drive to complete one). You’ll be confident managing a team, balancing priorities, and ensuring services meet the highest quality standards. Strong communication, data, and organisational skills are essential.
Salary & Benefits:
£45,000 per year
25 days annual leave + bank holidays + birthday leave (plus extra leave with service, up to 35 days)
Hybrid working (with some outreach in London)
Pension, Employee Assistance Programme, home office allowance, Costco membership
Commitment to training and professional development
This is an exciting opportunity to step into a senior post within a small, dynamic, and mission-driven team.
If you’re passionate about using your skills to make a real difference for people experiencing debt, we’d love to hear from you.
The Miscarriage of Justice Support Service is a very unique service providing a broad range of support and advice to people whose criminal convictions are quashed by the Court of Appeal. The majority of people have been in prison for many years and need extensive help and support to begin to rebuild their lives based on their own individual needs.
One of our caseworkers is going on a sabbatical, which this role will cover, including 2 weeks of handover at the start, and 1 week at the end.
The role will support individuals in a broad range of areas including welfare benefits, housing, navigating access to GPs, mental health support, community services, and applying for grants or essentials post-release (e.g. white goods, clothing).
The role involves one-to-one contact in a way that best meets the person – for this role it will typically be by telephone and email, but it can also be in person. Clients live across England and Wales.
You will come with experience of providing advice and practical support to people with varied needs. You will have experience of working with a trauma-informed approach and have excellent people skills to build and maintain trusting relationships.
This post is subject to an enhanced DBS check.
RCJ Advice is a unique Citizens Advice and Law Centre providing legal advice and support to people at a time when they need it most.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Kineara has a new vacancy for an experienced Housing support worker to join our small and dedicated team for our new School Housing Advice project.
About the project
The School Housing Advice Support Project builds on the success of a pilot program and aims to provide tailored housing advice and support to families, particularly those living in temporary accommodation (TA). The project started in January 2025 and is currently being delivered at three primary schools in the borough of Southwark.
The initiative offers practical housing advice, casework, workshops, and legal support through a collaborative partnership between Kineara and Southwark Law Centre. It also addresses challenges such as poor housing conditions, legal proceedings, and impacts on families' health and wellbeing.
About the role
We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to parents from four Primary Schools in Southwark. This role involves conducting housing surgeries, providing follow-up casework, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work closely with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. The role will be based mostly in Southwark, and you will be working in partnership with schools, community organisations and the council to coordinate tailored support for each client to avoid eviction and sustain tenancies, address suitability of the property, mediating with landlords where necessary and providing advice for onward housing when needed. The objectives of these programmes are to avoid evictions, sustain tenancies or move to a better suited property, improve wellbeing and awareness of tenancy rights and housing polices.
About you
- You will have experience of working with families and individuals with complex needs, as well as some experience of providing housing support.
- You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change.
- You will have excellent interpersonal skills.
- Have good knowledge of housing policies and tenants' rights, experience of delivering holistic support.
- You will be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work.
- Be able to work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively.
About Kineara
Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.
Breaking barriers to secure housing, education and employment

The client requests no contact from agencies or media sales.
Advice Manager
6-month fixed term contract
£45,000 | Full-time | Hybrid (London-based with some outreach work)
Are you an experienced debt advice professional looking for a new challenge in a leadership role?
We’re working with a specialist charity that provides high-quality debt and money advice to help people manage their finances, protect their essential services, and safeguard their income. They are now seeking an Advice Manager to lead their advice team through a pivotal stage of growth.
In this role, you’ll:
Lead and support a busy team of debt advisers, ensuring advice is accurate, effective, and compliant with FCA and sector standards
Oversee quality control, case management, and reporting to funders and regulators
Support and develop staff through training, supervision, and case reviews
Work closely with senior colleagues to deliver funding requirements, explore new opportunities, and strengthen services for clients
This is a hands-on, senior role where you’ll combine leadership with maintaining up-to-date knowledge of debt solutions, casework processes, and sector developments.
About you:
You’ll bring at least 5 years’ experience of delivering debt advice and managing caseloads, together with a specialist debt advice qualification (or the drive to complete one). You’ll be confident managing a team, balancing priorities, and ensuring services meet the highest quality standards. Strong communication, data, and organisational skills are essential.
Salary & Benefits:
£45,000 per year
25 days annual leave + bank holidays + birthday leave (plus extra leave with service, up to 35 days)
Hybrid working (with some outreach in London)
Pension, Employee Assistance Programme, home office allowance, Costco membership
Commitment to training and professional development
This is an exciting opportunity to step into a senior post within a small, dynamic, and mission-driven team.
If you’re passionate about using your skills to make a real difference for people experiencing debt, we’d love to hear from you.
Advice and Programmes Manager
Theatres Trust is seeking a passionate and experienced individual to join our team of sector specialists in the new role of Advice and Programmes Manager.
The Advice and Programmes Manager will take a leading role in helping to create, protect, and adapt theatres across the UK for the benefit of communities, audiences, and artists.
Working across our Theatre Buildings and Theatre Management portfolios, the postholder will help deliver our Theatres Advice Service, which provides bespoke strategic advice and guidance to key stakeholders including theatre operators, theatre managers, and local authorities, as well as community and campaign groups working to bring theatres back into public use.
For full details of this position please download the Recruitment Pack
We are committed to being an equal opportunities employer and actively encourage people from a wide variety of backgrounds, experience and skills to join us and influence and develop our working practice. We particularly encourage applications from Black and global majority people, and candidates who self-identify as disabled.
Salary: £45,000
Contract: Full-time, permanent
Location: Hybrid, minimum two-days per week in office.
To apply, please send your CV and a cover letter of no more than two A4 pages each, along with a completed Equal Opportunities monitoring form
Deadline for applications: 10am, Wednesday 22nd October
Interviews: Wednesday 5th November, at our central London offices
The client requests no contact from agencies or media sales.
Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation.
We want a Welfare Benefits Caseworker to join our small but dynamic Advice team. We hold the Advice Quality Standard (AQS) in the Welfare Benefits Casework Level category, and you will be integral to ensuring the ongoing quality of the service provided. You will also contribute to the exciting work that we do with other advice organisations, local MPs and councillors to influence change and policy in the social welfare system.
Advice is a vital service for Disabled People. By joining our team, you will be at the forefront of the fight for equality and justice, as well as supporting Disabled people to claim benefits they are entitled to.
dasl’s success comes from the dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team. We pride ourselves on the support we provide, as well as our commitment to investing in and developing staff. We work flexibly between home and our accessible office in Brixton.
Ideally, you will have a minimum of one year’s experience of advising on welfare benefits.
To apply, please submit the Application Form.
We strongly recommend contacting us to learn more about this exciting role. We can offer a 1:1 informal meeting via phone or video call.
Closing date: 5pm on Friday 17th October 2025
First stage interviews: Thursday 30th October (online)
Second stage interviews: Tuesday 11th November (in-person)
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.
The ideal candidate
To be considered for this role you should meet the following criteria:
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Deliver support to people experiencing homelessness and rough sleeping in the borough of Tower Hamlets.
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Conduct person-centred assessments with individuals who self-present at the service for support.
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Agree support plans with service users to move into accommodation and access specialist services that address the underlying causes of their homelessness.
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Make referrals into Tower Hamlets and Pan-London local authority housing options services, in line with the Homelessness Reduction Act.
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Work with partner agencies to provide joint support to service users where appropriate.
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Build relationships with housing providers and the private rented sector to expand the portfolio of affordable referral routes into accommodation.
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Demonstrate excellent communication skills and the ability to create positive working relationships with a wide range of people, including external services.
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Contribute to the development of the service, ensuring a solution-focused and strengths-based approach in all areas of work.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
- Monthly reflective practice
To apply: Please upload your CV with a covering letter detailing how you meet the job specification by 23 October 2025 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.




The client requests no contact from agencies or media sales.
The Services Manager (Housing) will primarily focus on managing New Horizon's busy Housing Advice service, delivered both from the day centre and remotely. You will work with the Head of Housing Services to ensure the service responds holistically to young people with multiple needs or barriers. You should have relevent professional experience within the housing and homelessness sector, be a passionate advocate for young people and have the ability to motivate a team to deliver high quality services in a fast-paced environment. You should be skilled in partnership management and able to collaborate effectively to identify and deliver new housing solutions for young people experiencing homelessness.
- Permanent, full-time role in the Housing Team
- Salary: £37,024 – £41,600
- Deadline to apply: 9am Monday 3 November
The client requests no contact from agencies or media sales.
This is a crucial, high-impact specialist role. You will be the dedicated advocate and expert for members of the Armed Forces community, providing end-to-end support through the complex process of securing compensation and pensions they are rightly entitled to.
You will manage a dedicated caseload, taking full accountability for guiding beneficiaries through claims, reviews, reconsiderations, and appeals under both the Service Pensions Order and the Armed Forces Compensation Scheme (AFCS). Your ultimate accountability will be to provide professional representation and advocacy before the War Pensions & Armed Forces Tribunal.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Key Responsibilities include:
- Specialist Legal Advice & Casework: Provide expert-level advice on War Pensions and AFCS legislation, managing a complex caseload from initial claim through to final appeal/reconsideration, and ensuring all advice is meticulously documented.
- Tribunal Advocacy & Representation: Serve as the primary advocate by preparing detailed case files, analyzing legal papers, and providing professional, in-person representation before the War Pensions & Armed Forces Tribunal.
- Holistic Support: Identify beneficiaries' wider welfare needs, coordinating seamlessly with other RBL teams to ensure they receive comprehensive, wrap-around support.
- Compliance & Excellence: Maintain rigorous standards of operational excellence, including accurate case record-keeping and strict adherence to RBL's performance criteria and Safeguarding Policy.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).
What You'll Bring:
- Experience of working in an Advocacy capacity in the voluntary sector, public service, legal service or Armed services.
- Demonstrable experience of public speaking or training delivery.
- Proven ability to understand and interpret complex legislation (specifically related to War Pensions and AFCS).
- Proven experience of dealing with difficult and complex client situations.
- General knowledge of clinical conditions and their effects relevant to compensation and pensions.
- Experience of report writing and thorough documentation.
- Strong commitment to RBL's values and the ability to travel as required for Tribunal attendance, service meetings, and training.
Employee benefits:
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.