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306

Advice jobs in Southwark, greater london

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Closing in 2 days
Students' Union UCL, London (Hybrid)
£31,904 - £35,575 per year (inclusive of London allowance)
Posted 1 week ago
Closing in 2 days
Herts Young Homeless, Hatfield (Hybrid)
£28,050 per year
Posted 5 days ago
Harris Hill Charity Recruitment Specialists, W2 5ES (On-site)
£67,991 p.a. (The salary is on a progressive pathway)
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YoungMinds, London (Hybrid)
£22,190 - £24,655.40 per year
Posted 1 day ago
Closing in 6 days
Citizens Advice Redbridge, Redbridge (On-site)
£36,048
Posted 2 weeks ago
Toynbee Hall, London (Hybrid)
£33,450 per year
Posted 4 days ago
Department for Work and Pensions, London (Hybrid)
£100,000 - £145,000 per year
Posted today
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Citizens Advice Redbridge, Redbridge (On-site)
£36,408
Posted 2 weeks ago
Asylum Support Appeals Project, Poplar (Hybrid)
£42,539 per year
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Page 1 of 21
Bromley, Greater London (On-site)
London, Greater London
£27,008 per year
Full-time
Permanent
Job description

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

  • Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

  • Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

  • Carry out structured triage to identify needs, priorities and risks

  • Manage expectations clearly and sensitively

  • Identify safeguarding concerns and follow organisational procedures

  • Make timely referrals to internal services and external partners

  • Maintain clear professional boundaries while offering a warm, person-centred response

  • Record all contacts accurately and promptly on the organisation’s CRM system

  • Maintain clear, concise and professional case notes

  • Ensure confidentiality, consent and data protection requirements are met

  • Work closely with advisers, service coordinators and partner agencies

  • Take part in team meetings, supervision and training

  • Keep knowledge up to date on welfare benefits, services and local provision

  • Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

  • Experience in frontline information, advice, triage or high-volume customer contact work

  • Confidence handling calls from people who may be distressed, anxious or frustrated

  • Strong listening and questioning skills

  • Ability to assess urgency and risk and take appropriate action

  • Clear verbal and written communication skills

  • Experience using a CRM or case management system

  • Good general IT skills including email and Microsoft applications

  • Understanding of confidentiality, safeguarding and professional boundaries

  • Awareness of issues affecting older people and carers

  • Commitment to equality, diversity and inclusion

  • Empathy, patience and a non-judgemental approach

Desirable

  • Experience in the voluntary sector or health and social care

  • Knowledge of welfare benefits, housing or adult social care

  • Experience of face-to-face advice or reception-based work

  • Knowledge of local services in Bromley or Greenwich

What we offer

  • 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

  • Pension scheme with 5% employee and 3% employer contributions

  • Employee Assistance Programme offering 24/7 support

  • Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

Application resources
Organisation
Age UK Bromley & Greenwich View profile Organisation type Registered Charity Company size 51 - 100

We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.

Age Uk 2.jpgAge UK 3.jpgAge UK 5.jpgAge UK 6.jpg
Posted on: 09 February 2026
Closing date: 03 March 2026 at 23:30
Job ref: IAGTRIAGE06
Tags: Administration, Advice / Information, Advocacy, Customer Service, Customer support, Helpline

The client requests no contact from agencies or media sales.