Fixed Term until 31st March 2021

Hackney, Islington and across London

Closing date: 30 March 2020 at 11.30 pm. Interviews: w/c 6 April 2020.

Are you a client-focused individual with recent experience of providing specialist level housing advice?  Join Shelter as an Advice, Support & Guidance Worker and help ensure our clients get the support they need.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. Shelter is the UK’s leading housing and homelessness charity campaigning and advocating— with individuals, in communities, across society. We need talented, collaborative people who are passionate about our cause to join us and campaign for an end to the UK’s housing crisis. This is your chance to play a part in the fundamental change we are striving to achieve.

About the roles

As an Advice, Support & Guidance Worker, you’ll conduct initial interviews at the advice centre, outreach sites and over the telephone in order to ensure our clients can access and sustain their accommodation, improve financial resilience and health and thrive in their community. Carrying out initial housing needs assessments and developing a strategy with the client, supporting them when moving into accommodation and connecting them with local support services are also key elements of this role.
 

We currently have two vacancies at projects across our London Hub. When applying please indicate which role you are interested in:

Star Partnership

This is a pan-London housing and homelessness project working with Londoners over the age of 25 which aims to help up to 5,000 people a year in partnership with Thames Reach, Stonewall Housing and St Mungo’s with Shelter the lead partner.  This service is delivered through a mixture of channels including telephone, face-to-face and digital.

North Kensington Project

This new project was set up in response to the fire at Grenfell Tower. Since the tragedy we’ve been working on the ground alongside local partners, supporting households on a daily basis. And we’re campaigning to make sure that a tragedy like this can never happen again. In this role you will split your time between two Shelter offices in Hackney and Islington and also spend time working in the community in Kensington & Chelsea.

About you
You’ll need relevant experience gained working within housing and within a safeguarding framework working with vulnerable people or those with multiple and complex needs. We’ll also be looking for a proven ability to prepare, plan and deliver briefings or group work sessions and work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, a comprehensive contributory pension scheme, employee assistance programme, interest free travel and tenancy deposit loans, cycle to work, retail discounts and access to exclusive Shelter fundraising events.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Department: Funded Programmes

Contract Duration: Until 31st March 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

As an Assistant Account Officer, you’ll be vital in helping our team of account managers and officers support a large network of local Citizens Advice on the Help to Claim programme. Account Managers mainly help manage relationships, resolve issues and track and monitor local Citizens Advice performance. You’ll be able to support this important work and in turn make sure that our clients get good quality help and support when they need. 

In this role you’ll be giving support to the account management team. You’ll help prepare reports and documents and check everything is in order - keeping the team working efficiently. This is a role that can have a real impact on the work that we do. 

Our roles are open to discussion about flexible working, which may include arrangements such as part-time working, formalised flexitime, fixed (non-standard) working hours, working from home and job-sharing.

Flexible working - while our teams are office based, it's fine to work from home regularly, and we welcome discussions about working part-time.

Ranked by Indeed as a top 10 non-profit employer in the UK (December 2018)

We welcome applications from Local Citizens Advice staff and are open to arranging secondments.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are looking for a passionate, creative, innovative, adaptable, motivated and committed Service Manager to lead our exciting brand new Support After Suicide service that operates within 5 London Boroughs in North Central London.

What the new service will provide

Our Support After Suicide Service, aims to support those bereaved by suicide to face the immediate, acute, disorientating and painful experience of the first weeks and months after a suicide.  The service aims to support those immediately affected by suicide e.g. families and friends but also to those who have been exposed to suicide e.g. neighbours, schools, colleges, social groups and healthcare professionals.

We provide support to people bereaved by suicide who live, work or study in the London Boroughs of Camden, Barnet, Haringey, Islington and Enfield. However we also provide support to people who live outside of the Boroughs but are affected by a suicide that occurred within the Boroughs.The service will co-locate with our Camden Advocacy Service based in Camden with Suicide Bereavement Workers being mobile workforce based at home and delivering support in the community. The service operates on weekdays, delivering flexibly up to 8pm meeting needs of those in work/education.

The service provides the following types of support

• 121 psycho-social support via face to face, telephone, email or text support
• Practical support, including support to dealing with the police, funeral arrangements or visiting the place of death as well as accessing legal advice or financial support , Advocacy and liaison support, such as offering to accompany clients at inquests, dealing with the media, advocating for clients by speaking to professionals or statutory agencies on their behalf
• Provides verbal and written information
• Proactive signposting and onwards referral
• Follow ups at anniversary dates
• Bereavement peer support groups
• Remembrance and memorial events
• Awareness raising and presentation sessions around the impact of suicide, support after a suicide and suicide prevention
• Providing group support sessions after a suicide e.g. to school based staff

What we are looking for in a Service Manager?

Essential Skills and Knowledge

• Experience of managing a service which has delivered support to at least one of the following groups – Support for those affected by suicide, Support for Carers or Support for people affected by bereavement and loss
• Experience of managing a service in a health or social care setting, including managing & supporting a staff team and volunteers
• Demonstrating leadership embed a culture in services that reflects Rethink Mental Illness’ values of Understanding, Expertise, Commitment, Hope, Passion and Openness
• The ability to work proactively and collaboratively with others and bring a positive enthusiasm to my work
• Experience of dealing with and reporting Incidents/Accidents/Near Misses and safeguarding reporting
• The ability to assess, plan and monitor support to achieve & evidence recovery and service outcomes
• Experience of leading and managing a dispersed team across multiple sites, including recruiting and managing performance
• Excellent time management skills with ability to plan and prioritise a complex workload
• Significant knowledge and understanding of the needs of people with mental illness and be familiar with best practice developments
• Excellent interpersonal skills and the ability to communicate confidently with colleagues of all levels
• The ability to effectively managing budgets
• The ability to engage with and place people using our services, at the heart of everything we do
• Hold an NVQ 3 / QCF Diploma in Health & Social Care related subject
• Excellent IT skills – proficient in the use of Microsoft Office

Desirable Skills and Knowledge

• Lived experience of bereavement by suicide
• Experience of delivering training and awareness raising sessions
• Experience of working with external academic evaluators to review a service
• Good knowledge of the NCL boroughs
• Direct experience or a qualification in mental health, social work, advocacy, occupational therapy,  psychotherapy or counselling
• Completed suicide prevention/bereavement training e.g. ASIST, SafeTalk, PABBS etc
• Knowledge of the theories of grief and have experience of supporting people with loss

Just a couple of final things,

We welcome applications from everyone, applicants with lived experience, LGBTQ+, people with a disability, or who are BAME are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status and therefore we ensure our recruitment process is inclusive and accessible to everyone.

We reserve the right to change the closing date without notice depending on the number of responses received.

Full-time and part-time hours available (3 or 5 days per week)

The Organisation

Citizens Advice Westminster is a values-based organisation that provides free, independent, confidential and impartial advice to residents in the local and surrounding areas; some of which are the most vulnerable in society. Our aim is to provide the advice people need for the challenges they may face, by ensuring individuals are well informed about the services that available to them. Our services include advice across key areas such as benefits, debt, housing and employment. It is crucial to us that we work together to improve the policies and practices that affect people’s lives, and we believe that promoting a healthy work-life balance by supporting our employees ensures the best possible service is delivered to our service users.

The Opportunity

A new opportunity has risen for an Advice Training Coordinator to join our offices in Paddington. We are looking for an experienced and proactive individual, who will play an integral part in moving our organisation forward. We are seeking an individual who is looking for the next challenge in their career path. The post holder will play a key part in developing, implementing and delivering a training programme to the frontline team of trainees and advisers. They will also play a key role in engaging with our stakeholders through delivering presentations, talks and written reports.

The Ideal Candidates

The successful candidates will possess excellent communication and interpersonal skills, with the ability to deal appropriately with a cross section of people, working in a diverse workforce. Self-motivated, with strong IT skills, the post holder will be confident in leading a team, ensuring that team members are effectively supported and developed in order to build a cohesive and efficient team. A minimum of 3 years’ (full-time equivalent) post-qualification experience of providing good quality, in-depth advice on a range of subjects is essential, with the ability to share and contribute positively to the well-being of our staff and volunteers.

What We Offer

In return, we offer an enhanced holiday entitlement, and subject to successful completion of a probation period, enhanced sick pay, an annual season ticket loan and career break policy. We provide development opportunities and all employees have access to a free employee assistance service.

To apply, please download an Expression of Interest Form and a job description via our website.

If after submitting your application you have not heard from us by the stated assessment date, please assume you have been unsuccessful on this occasion.

Citizens Advice Westminster values diversity promotes equality and challenges discrimination. We encourage applications from all applicants who meet the person specification irrespective of age, religion, gender, sexual orientation, disability or race. Citizens Advice Westminster is a London Living Wage employer.

Are you looking for an opportunity to work for a leading provider of recovery-oriented services?

We are seeking a passionate, committed, experienced manager to take on a lead role in service delivery in a busy, borough-wide substance misuse treatment service.

ARC Hounslow is a service provided in partnership by CNWL and Phoenix Futures as a free and confidential service for people who live in the London Borough of Hounslow. 

The service helps people break a cycle of addiction to substances such as heroin, cocaine, and new psychoactive substance as well as long term alcohol addiction. Many people turn to drink or drugs as a way of dealing with negative feelings, such as depression, stress, trauma or anxiety.

We work with people at any stage of their alcohol or drug difficulties to provide a single point of access to assessment and treatment for problems.

We recognise the importance of providing treatment for both the substance misuse problem, as well as any associated emotional / mental health issues.

The Service Manager role will form part of the local management team, and work directly with the CNWL Sector Manager and other colleagues in Hounslow. The Service Manager takes the lead on the Phoenix Futures elements of the contract, including developing and reviewing service plans for adults and young people. See attached Role Profile for more detail of the role.

This is an exciting time to join Phoenix Futures when developments in the Public Health arena and Criminal Justice environment, we feel, bring many positive opportunities to extend our offer in local communities.

In return we offer a generous range of benefits and ongoing training to support your personal and professional development.

We are looking for a talented, passionate and ambitious Service Manager to lead our Lewisham services, driving continuous improvement and supporting people experiencing mental health issues towards positive, sustainable change.

Equinox Lewisham work across 6 sites and providing high, medium and low residential and floating support for service users who have been diagnosed with mental health conditions. Our clients include those who have a forensic history and those who may be coming into contact with mental health services for the first time via Early Intervention Services.

We offer step-down supported accommodation and continue to support individuals as they move through our service into lower-support accommodation and onto independent living within the community.

As the Service Manager you will have responsibility for all aspects of managing the service efficiently and effectively. You will give overall leadership, direction and guidance to a team of 10 staff as well as volunteers to enable the provision and development of high-quality services in line with the Social Interest Group’s Mission, Values and Strategy.

You will have experience of managing and motivating staff, holding them accountable whilst ensuring they are equipped with the skills and support to thrive. You will have the resilience to address challenges and the strategic vision to maximise the effectiveness of the resources at your disposal.

You will maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your team and adopted by frontline staff when supporting service users.

You will be responsible for contract compliance, supporting your team to ensure they meet or exceed contract performance targets and achieve positive outcomes for their service users. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion, taking swift action to address any areas of underperformance. You may also be required to contribute to reports to Penrose’s Board of Trustees. The role requires some experience of designing or delivering improvement plans and creating a wider culture of continuous improvement.

Knowledge of mental health, excellent communication skills and being able to develop strong working relationships with your team, commissioners and other key stakeholders will be vital to the role. You will have some interest in both policy and business development, working with the Head of Services to identify and secure new sources of income. An understanding of budgeting and financial reporting will be helpful as you ensure your service is delivered within budget.

You will have a passion for Service User Involvement, enabling and empowering our clients to meaningfully input to the design and delivery of the service. You will possess a belief that everyone can turn their life around regardless of past or present circumstances. You will have an ability to motivate and inspire, and a keen eye for detail.

Although the role will predominantly work normal office hours, some flexibility to cover evening and weekend shifts will be required.

What we offer in return

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Indian Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance

Customer Service Manager, an opportunity to join a growing Health Charity based in West London.

As the Customer Service Manager, working with the Head of Customer Services and supporting the Administration Manager, you will ensure the effective and smooth running of the UK office and provide excellent customer service to a range of stakeholders.

As the Customer Service Manager, you will be responsible for;

• Managing the daily customer contacts across all channels, to the set SLA standards and contribute to the department KPIs and goals.
• Take responsibility for collecting data across all customer channels, and analysing reasons for contacts to inform continuous improvement or highlighting issues in the customer journey.
• Working with the Head of Customer Service you will help to deliver improvements across all customer journeys across the organisation.
• At all times collaborate across all departments to ensure potential and actual donors, supporters, suppliers and other stakeholders receive the best possible service.
• You will also be responsible for managing the Admin Assistant and Customer Service Administrator, building and facilities management. In collaboration with the Head of Customer Service, manage the office health and safety requirements, carrying out risk assessments as necessary and following up on any required actions.

Our client is looking an exceptional Customer Service Manager who has solid experience in a comparable role, who has excellent customer service skills with the ability to demonstrate sensitivity and empathy. In addition;

• Experience in implementing customer service technology platforms, eg, live chat.
• Experience of implementing and managing a Knowledge Base.
• Knowledge of creating and updating customer service email and templates.
• Experience handling supplier relationships and managing SLAs and KPIs.
• Experience working with satisfaction surveys to inform improvements to customer journeys.
• An understanding of data protection/GDPR requirements in the context of the customer contacts.

ASC (Advice Services Croydon) Information and Advice Outreach Worker - Making a positive difference to older people in Croydon

Salary: £25,505 (FTE, per annum)

Hours: 35 hours per week
Permanent

We are Age UK Croydon and our vision is a Croydon where everyone can love later life.  Our mission is to lead the way in empowering, enabling and supporting older people in the London Borough of Croydon to live well, healthily and independently.

The ASC Service (Advice Services Croydon) is a partnership delivering information and advice to older people in various key sites across the borough. The service offers drop-ins, appointments, home appointments and advocacy (taking the service out into the community where we can reach and support more older people locally.  We also operate a helpline 5 days per week.

We are looking for an experienced and enthusiastic Information and Advice Worker to join a small and dynamic outreach team.

If you are passionate about making a difference to the lives of the older people who use our services, and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.

This role will require an Enhanced Disclosure and Barring Service Check
How to apply: Please click on apply and complete our online application form.

Closing date for applications: 5pm Friday 27th March 2020
Interview Date: Wednesday 1st April 2020

Only shortlisted candidates will be notified

Age UK Croydon is an equal opportunities employer and any discrimination or harassment on the grounds of colour, sex, race, nationality, religion, ethnic origin, sexual orientation, disability, marital status, domestic circumstances, trade union membership/non-membership, or age will not be tolerated     

Finance Manager

This is a part-time position in Camden, London

Job Description and Person Specification for Finance Manager

Job title: Finance Manager

Location: Fairfield Playcentre, Camden Town

Salary: £22,165 per annum (£36,942 pro-rata)

Reporting to: Chief Operating Officer

Key external relationships: Accountant, Auditor, Payroll Manager, IT Provider

Hours: 21 hours per week

Play, Adventure and Community Enrichment (PACE) is a grassroots play charity based in the London Borough of Camden, providing high quality play and childcare services accessible to a wide range of families including those suffering from poverty and deprivation, to disabled children with complex needs. We’ve been servicing the local community of Camden for almost 9 years and are driven to make the lives of our local families better through fun, inclusive activities and opportunities to learn and thrive through play.

We are currently recruiting an experienced part-time Finance Manager who is looking for a position to be more than tasks to tick from a box, but for a cultural fit and for purposeful work. We are looking for a smart, motivated, fun person who is a whizz with numbers, can develop their own efficient systems from scratch, and understands that we take our work personally. Our team is cohesive and adept. Our team members are motivated individuals that help each other do remarkable things every day. We are careful to select people for our team that have demonstrated excellence through their skills, character, and background. Our people are our most important asset which is why our remuneration is competitive and have a friendly, engaging team who are open to new ideas and flexible thinking.

I am currently looking for an outstanding Administrator / Diary Manager for an independent advice charity.
The main purpose of this exciting role is to support the CEO in managing stakeholders and to support the Senior Administrator in running the office and organising internal and external meetings.

Main duties:
Manage the CEO diary/in-box
Organising Quarterly Steering Group Meetings
Early, timely and accurate notification of meetings to participants
Drafting/Collating/proofing reports for CEO sign-off
Ensuring timely dispatch of papers and meeting notification
Organising venue/hospitality/access
Taking minutes, editing drafts and getting sign-off
Following up on actions
Liaising with the Service Administrator on the production of monthly and quarterly reports.
Organising Quarterly Advice Lewisham Forum
Maintaining the database of voluntary sector partners
Organising the annual Client Survey
Organise team meetings including 1st & 3rd Wednesday meetings:
Ensuring meetings in diaries and early/accurate notification
Organising training sessions
Agreeing a draft agenda with the CEO's/Advice Services Manager
Co-ordinate internal/external meetings for the CEO including booking rooms, notifying participants, collating documents, receiving guests

If you have the above skills and experience, please

We live in a country with an ageing population – by 2040, 1 in 4 people in the UK will be 65 or over.  Independent Age exists so that people can continue to live life on their own terms, campaigning and providing services to ensure people can enjoy being independent, financially secure, healthy, active and connected in older age. 

It’s an incredibly exciting time to join Independent Age and help make an impact on the lives of older people.

As people age, they are often let down by the systems in place to support them. Whether they struggle to manage multiple medications, live with undiagnosed conditions, or don’t receive treatment when they need it, older people and their families continually miss out on essential support when they need it most.

At Independent Age, our dynamic and ambitious policy team analyse the problems that affect people as they grow older, and develop tangible solutions to ensure that no-one feels ignored, isolated and marginalized.

We are looking for a Policy Manager to lead the development of our activity in the health sphere, working to improve the systems that impact people as they age.

The ideal candidate will have…..

• Experience of developing and leading complex programmes of policy work that achieve tangible change, specifically in the sphere of health.
• A strong understanding of how policy, public affairs and campaigning interact to make positive change happen, including an interest in politics and a good understanding of Westminster, Whitehall, NHS structures and local government.
• Proven ability to tailor written language to different audiences when writing briefings, consultation responses, and reports, etc.
• Experience of undertaking and project managing qualitative and/or quantitative research to inform policy positions and development.
• Experience of involving people who are affected by an issue in policy and research activity
• An understanding of the issues faced by older people.
• Experience of building good working relationships with a variety of internal and external stakeholders, including influencing politicians and decision makers.
• Strong verbal communication skills, with the ability to speak with people at all levels in person, by phone and email. 
• Proven ability to work independently and proactively to meet strict deadlines on a number of concurrent tasks.
• Strong IT skills including use of Microsoft Office packages.

If you are interested in this role, please click to apply by submitting your CV and Covering Letter, detailing how you meet the person specification.

Closing date: Wednesday 22nd April 2020

Interviews will be held on Friday 1st May 2020.

This is an exciting opportunity for someone with lived experience of disability to lead a team of talented peers in the delivery of Barnet’s statutory Healthwatch function. Inclusion Barnet is looking for a committed and confident professional who is passionate about patient and public engagement, effecting system change, and improving services, in order to improve the experiences of people using health and social care services in Barnet.

As Manager, you will have a fundamental role in leading staff and volunteers, and ensuring service users, patients and external stakeholders are involved in shaping the future of healthcare services in the Borough. Local people are at the heart of everything we do, and you will lead and guide the organisation to ensure that patients and service users are heard, their experiences shared, and their voices amplified, creating change and improving services for all.

About Healthwatch

The Health and Social Care Act 2012 required each local authority area to set up a Healthwatch organisation. Healthwatch gives give people a powerful voice both locally and nationally. At a local level, Healthwatch Barnet works to help people get the best from their health and social care services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch Barnet is about local voices being able to influence the delivery and design of their services, not just for the people who use them, but anyone who might need to use them in future.

Healthwatch Barnet transferred to Inclusion Barnet on 1st April 2020. It is commissioned by the London Borough of Barnet to provide the following 6 key functions:

• Gather views and understand the experiences of patients and the public.
• Make people’s views known.
• Promote and support the involvement of people in the commissioning and provision of local care services and how they are scrutinised.
• Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC).
• Provide advice and information (signposting) about access to services and support for making informed choices
• Making the views and experiences of local people known to Healthwatch England (and to other local Healthwatch organisations) and providing a steer to help it carry out its role as national champion.

About Inclusion Barnet

Inclusion Barnet is a thriving peer-led charity based in North West London. We are a friendly, supportive and inclusive team.We believe in the power of experience and this is demonstrated by all our services being led, developed and delivered by people with lived experience of disability, including mental health issues and long-term conditions. We believe that learning to use our lived experience for social change is a skill. We have become experts in harnessing the lived experience of our staff, members, volunteers and people who use our services to design and deliver higher quality, more person-centred services. We believe that this benefits both disabled people and society more widely.

How to apply 

Please submit a detailed covering letter with your CV outlining how your skills match the job description and person specification.  The closing date is 17th April, with shortlisting complete by 20th April.  Successful applicants will be notified shortly afterwards, with interviews to be held on 23rd April.  These may be held via videoconference depending on current health advice.

As part of our commitment to safeguarding, the successful applicant will be expected to undergo a DBS check.

This role is for 28 hours a week, hours by mutual agreement with some flexibility required.  Depending on current health advice, the successful candidate may be home based during the early weeks of the role.  Actual salary between £27,200 and £28,000.

We live in a country with an ageing population – by 2040, 1 in 4 people in the UK will be 65 or over. At Independent Age we want to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. Our organisation campaigns and provides services to ensure people can enjoy being independent, financially secure, healthy, active and connected in older age.

It’s an incredibly exciting time to join Independent Age and help make an impact on the lives of older people.

As people age, they are often let down by the systems in place to support them. Whether they struggle to manage multiple medications, live with undiagnosed conditions, or don’t receive treatment when they need it, older people and their families continually miss out on essential support when they need it most.

At Independent Age we campaign to ensure that the systems that people rely on as they grow older are supportive and enabling so that no-one feels ignored, isolated and marginalized.

The Legacy Giving Manager will work closely with the Head of Public Fundraising and the Senior Individual Giving Manager to deliver the legacy program. They will deliver an exceptional supporter experience for current and prospective legacy supporters with a focus on securing strategic long term support by building a robust, sustainable pipeline of legacy pledges.

The Legacy Giving Manager will play a lead role in embedding a legacy giving culture internally and will work closely with colleagues across the whole charity to promote legacy and in mem giving messages.

If you are interested in this role, click to apply by submitting your CV and Covering Letter.

Closing date: Sunday 5th April 2020

Hazelwood is an independent co-educational Prep School for children aged between 4 and 13 years of age.  It has a linked nursery (on a separate site 2 miles away), The Nursery and Early Years, which caters for children between the ages of 3 months and 4 years.  The school has a rich history spanning over 125 years.  In that time, many generations of the same families have passed through its doors on their way to some of the UK’s leading Senior Schools and Universities. There is a strong sense of affinity with the school in the local community.  The nearest town, Oxted, is situated one mile away and has excellent mainline rail links into London.  The M25 is easily accessible. 

In September 2020 we will have almost 600 children across the two sites.  The Prep School is situated in 25 acres of grounds with phenomenal views over the North Downs.  The school boasts some wonderful facilities (with plans for more in 2020) which are open to use by the local community after school hours as part of a developing Lettings Programme.

The Role

The school is looking to recruit an Enterprise Manager who can, whilst working within the boundaries of the School’s vision and brand values, develop a programme of recognised and ground-breaking initiatives to develop new or extend existing revenue streams.

These may include, but not be restricted to:

An enhanced Lettings Programme making wider and more creative use of existing facilities.

A connection with the school’s alumni in order to re-engage with past pupils and to involve them in the life of the school, past, present and future.

An opportunity to harness the school’s human resources and innovative approach to teaching and learning for the benefit of pupils overseas

A report has been commissioned by the school which is available, as a starting point, for the successful candidate to review and develop. 

The Enterprise Manager is a newly created role for the school.  The successful candidate will work closely with members of the Senior Leadership Team and the Board of Governors.

The Successful Candidate

Will be someone with experience of working within the fund-raising sector, and ideally within schools or the education sector with a proven track record in generating revenue from alternative business streams.

You should possess energy for both developing ideas and implementing them. 

You will boast a creative mind balanced by the ability to be analytical and consider the finer detail.

You will have a detailed grasp on developing budgets and financial plans showing required investment and possible returns on that investment.

You will be a convincing orator, a persuasive negotiator and credible sales person.

You will find building and maintaining relationships based on trust, honesty and integrity, comes naturally to you.

You should respond well to targets; those of your own setting and those set by others and be able to demonstrate a delivery against high expectations.

You should relish the opportunity of navigating unchartered waters and of making a difference.

You should love working in an environment which exists for the benefit of educating young people and should see their progress as your motivation to excel in your role. 

You should be as happy working front of house as in the backroom delivery.

The Enterprise Manager will be expected to uphold and actively promote the Hazelwood Behaviour Competencies of Big Picture Thinking, Communication, Adaptability & Flexibility, Building Relationships, Planning & Organisation, Professionalism and Teamwork.

Profile

In addition, the profile of a successful Enterprise Manager is likely to demonstrate qualities of:

• Being able, as the scale of the role progresses, to assemble and lead a team successfully, motivating them to give of their best whilst also being a co-operative team player with a flexible and adaptable approach to the working environment.
• Integrity, honesty, loyalty and reliability.
• Diplomacy, discretion, patience and humour.
• Desire to become involved in the wider aspects of school life

The individual should be able

• To work alone, unsupervised and with proven initiative.
• To prioritise and delegate tasks successfully.
• To plan ahead and to anticipate requirements.
• To be both reactive and proactive in equal measure.
• To work under pressure and within tight lead-times.
• To set a good example of conduct and behaviour for all pupils
• To demonstrate computer literacy and competency at spreadsheet creation

Conditions

Employment & Management

The role is Enterprise Manager of Hazelwood School and Hazelwood School Nursery & Early Years. Your immediate Line Manager is the Bursar.

Hours of Work

The routine hours of work are from 08.30 to 17.30, Monday to Friday inclusive with an hour for lunch (of which half an hour is unpaid). Lunch is provided in the school Dining Hall free of charge during term time.  There will be occasions when some weekend or after-hours work will be required as part of the role.  On other occasions such overtime may be authorised for separate payment. During School holidays hours of work are 09.00 to 16.30. 

The role of Enterprise Manager is a full time (52 weeks) permanent position. 

Salary

The School will expect to pay a salary up to £40,000 p.a., negotiable, dependent upon qualifications and experience. The agreed figure is gross and is subject to PAYE, NI and any other stoppages or benefits due. Salaries are paid monthly in arrears on or about the 28th day of each month into your bank account.

Holiday

You are entitled to six weeks holiday per annum (pro rata’d if shorter working days are negotiated), one of which is to be taken during the Christmas break when the School is closed. Bank and other National holidays are authorised outside this entitlement. Your holidays, with the approval of the Bursar, can be taken during school term time.

Medical

Employees are expected to take reasonable steps to maintain an adequate level of fitness and health throughout the period of employment. The Employer does not provide private medical insurance cover. Both Hazelwood and Laverock are non-smoking sites.

Disclosure

The School is committed to safeguarding the welfare of children and you will be required to apply for Enhanced Disclosure through the Criminal Records Bureau. The revealing of an undisclosed criminal record could jeopardise the agreement between the Employee and the Employer.

Appraisal

All employees are expected to participate in an appraisal process which takes place each year before the announcement of any pay award is made, normally in late Summer or early Autumn. This is an opportunity for employees to express their wishes for future professional development, as well as for the School to express its view of the employee’s progress and its proposals for employee development.

Training

Staff are expected to co-operate with plans for development professional training, paid for by the School. Any such requirement will either become clear as a result of the annual appraisal or at the request of the Employee.

The closing date for receipt of applications is Friday 3rd April at 5pm. Interviews are likely to be w/c 20th April with an anticipated start date of 1st July 2020 at the latest.

The position will be offered subject to a satisfactory enhanced DBS disclosure.

The school will reimburse all reasonable travel costs incurred.