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245

Advice service manager jobs in bermondsey, greater london

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Top job
International Seafarers' Welfare and Assistance Network, Remote
£40,000 per year pro rata
ISWAN is looking for an experienced Helplines Manager to manage operations and ensure a quality service to seafarers.
Posted today
Top job
Social Interest Group, Romford (On-site)
£40,100 per year
Delivered in partnership with Havering Council and other local providers.
Posted 1 day ago
Top job
East London Students' Union, Royal Docks (Hybrid)
£32,496 per year
Seeking two staff to offer impartial advice related to academic regulations and policy and to support complex cases.
Posted today
Top job
Ethical Property Foundation, Farringdon (On-site)
£34,200 per annum for three days per week
Head of Property Services to build up our affordable consultancy and support our Charity's advice and education programmes
Posted 2 days ago Apply Now
Top job
Closing in 5 days
Dogs Trust, London (Hybrid)
£61,500 per year + benefits
Posted 1 day ago
Top job
Lloyds Bank Foundation, Remote
£45,245 per annum (FTE)
The Lloyds Bank Foundation is seeking a Manager for the North East & Cumbria region to play a pivotal role in our evolving strategy.
Posted today
New Citizens' Gateway, London (On-site)
£35,411 - £35,412 per year
Leading with compassion to reduce isolation and improve wellbeing for people seeking asylum—make a real difference by joining us!
Posted 1 day ago
Smart Works, London (On-site)
£32,000 - £37,000 per year
Posted 1 day ago
Closing in 5 days
Brent Irish Advisory Service, Hornsey (Hybrid)
£29,000 - £34,000 per year
Posted 3 weeks ago Apply Now
Royal Free Charity, London (Hybrid)
£40,000 - £45,000 per year
Posted today
The Intensive Care Society, London (Hybrid)
£39,000 per year
An exciting opportunity to play a role in delivering educational events for a thriving community of Intensive Care professionals.
Posted 2 days ago Apply Now
Army Cadet Charitable Trust UK, Remote
£32,600 per year
This is a role in Army Cadet HQ responsible for the coordination, development and implementation of strategic policy across the Army Cadets.
Posted 1 day ago Apply Now
Great Ormond Street Hospital Children's Charity, Bloomsbury (On-site)
£52,227 per year
Posted 2 days ago
Page 1 of 17
Remote
£40,000 per year pro rata
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?

ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.

As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.  

You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments. 

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.

Application resources
Posted by
International Seafarers' Welfare and Assistance Network View profile Organisation type Registered Charity Company size 21 - 50

Improving the lives of seafarers and their families with services, resources, strategies and advocacy

shutterstock_1217139844 (medium).jpgIMO Women in Maritime - Crew working for Chelsea Logistics, Philippines.jpgshutterstock_2245161079 (medium).jpg52607431584_8e43512592_o (compressed).jpg
Posted on: 28 November 2025
Closing date: 19 December 2025 at 13:34
Tags: Customer Service, Operations, Data Analysis, Helpline, Mental Health, Modern Slavery / Human Trafficking, Wellbeing

The client requests no contact from agencies or media sales.