Advice service manager jobs

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.

The postholder will support and contribute to Southall Black Sisters’ (SBS) research, policy and campaigning work by developing and delivering high-quality, intersectional research that:

• Strengthens the evidence base on violence against women and girls (VAWG), particularly as it affects Black, minoritised and migrant (BMM) women and girls.
• Centres the lived experiences of victim-survivors, using participatory and coproduced research methods.
• Informs SBS’s advocacy, public education and service delivery strategies through accessible, impactful research outputs.

Working closely with senior staff, frontline colleagues and external partners, the postholder will design and contribute to research projects, gather and analyse qualitative and quantitative data, and produce clear, well-structured outputs including reports, policy briefings and presentations. They will be supported to develop their research skills and will be encouraged to bring creativity and rigour to exploring the structural inequalities that shape the lives of the women SBS supports.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Interview date: 23 & 24 July 2025

Reports to: Senior Communications Manager 

Direct reports: None

Location: Unit 7, Finsbury Business Centre, Clerkenwell, 40 Bowling Green Lane, London EC1R 0NE, hybrid.

Status: Maternity cover, initially for 10 months 

Hours: Full-time 

Salary: D1L: £32,254 - £35,560 (depending on skills, knowledge and experience), plus benefits. Includes 11% London Weighting which is based on one day a week in the office. 

Role Summary  

Our Communications Officer plays a key role in our central Communications team, working collaboratively with colleagues to create impactful messages which are consistent, clear and well-framed. Through this work, you’ll support thousands of people across three key work programmes – Behaviour Change, Culture Shift and Information and Advice. You’ll have a particular focus on supporting people to share their experiences by working empathetically to gather and develop a diverse range of compelling personal stories on alcohol and alcohol harm, and working with colleagues to bring them to life across our channels. You’ll also play a key role in supporting the Senior Communications Manager with messaging across emails, our website and other digital channels. You will have responsibility for wider tasks across the team, including monitoring inboxes, creating reports and supporting colleagues flexibly, particularly during busier campaign periods.  

Key Tasks and Responsibilities  

Please refer to the candidate pack for role and responsibilities of this post.

Important note: We monitor for use of AI in responses and will reject applications containing fully AI generated answers

We encourage applications from people who meet most, but not all, of our essential criteria. And we encourage applications from people who have been disabled by society, are from minoritised groups, have personal experience of alcohol harm or have experienced any other forms of societal discrimination. 

Timeline

• Deadline for us to receive your application: Strictly 9am, Monday 22 September 2025. The online application form gives a date and time stamp to all applications.
• We will aim to get back to you by: 25 September 2025. All applicants will receive a response.
• Interviews: Monday 6 and Tuesday 7 October 2025 (please save the dates!)

We are seeking a Clinical Administrator to join us at Respond. If you are an experienced administrator looking for a rewarding new role and you can be part of the exciting development of new clinical structures of a specialist psychotherapy service. Respond has an exciting opportunity for you.    

The Clinical Service Administrator is an integral part of the development of administrative and operational functions of the psychotherapy service alongside the Psychotherapy Services Manager. The role acts as the first point of contact for clients, families, external stakeholder and members of staff.  It may also involve some administrative support for the wider team. Excellent administration abilities, proactive and solution-focused approach to working, strong IT skills, discretion and a warm, professional manner are essential.   

Respond is entering its thirty first year as a charity and has grown from a small London based charity to a medium sized national charity in recent years.  Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.  

Further information about Respond   

 An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover. 

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma. 

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.    

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.   

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.  

Note all of the above days per annum stated are pro rata’d for part time employees.  

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.   Your statement should be no more than 2 sides of A4.   

Deadline for applications – Rolling recruitment 

Interviews  - TBC 

Start date – TBC 

The Woodland Trust is looking for a Project Manager - Mourne Park on a fixed term contract until December 2029 to lead the work on the development and delivery of The National Lottery Heritage Funded project at Mourne Park.

The Role: 
•    This is a key role in The National Lottery Heritage Funded project at Mourne Park.  The Project Manager will be required to work on the development and delivery of visitor experience enhancement, countryside access and interpretation projects linked to conservation of Mourne Park’s natural and built heritage through woodland management, creation and restoration schemes.
•    The role will be responsible for the project management and budget responsibility, ensuring all Heritage Fund and Woodland Trust reporting and recording systems are up to date, work programmes are delivered on time across the programme.
•    You will direct the project team delivering all access projects, on site interpretation and in line with the Access & Interpretation Plans for the project.
•    You are responsible for fostering good relations with partners, contractors, interested organisations and individuals, local people, visitors and the media. Identifying, reviewing and meeting with potential partners who could assist the project to meet its objectives and whose objectives could be assisted by the project. 
•    This role is homebased within Northern Ireland and will require the successful candidate to regularly travel to Mourne Park and around Northern Ireland as required (with reasonable paid travel expenses).
•    This role is a funded fixed term role until December 2029.
•    This role will require an enhanced DBS check as part of our pre-employment checks.
•    This role is made possible thanks to The National Lottery Heritage Fund and National Lottery Players.

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
•    Hands on experience in project delivery especially in complex, multi-disciplinary projects bringing together a variety of skills from both within and outside the organisation to plan, monitor and deliver projects on time and to budget.
•    You’ll have experience in forestry or conservation land management experience, including experience of volunteer and community engagement.
•    You’ll be an inspiring leader, with experience leading teams and motivating colleagues to deliver projects on time and to budget.
•    You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively. 
•    You’ll know about delivery of access infrastructure construction and interpretation projects on public and private sites to build an enhanced visitor experience.
•    Strong communication skills, both written and verbally being able to liaise with internal and external stakeholders, especially volunteers using a variety of methods to suite the audience. 
•    This role does require regular travel to and from Mourne Park and Northern Ireland. A full UK driving licence is required. 

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Travel expenses
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use Policy - Artificial Intelligence (AI): We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams on Thursday 2nd October and Friday 3rd October.
 

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.

Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025

About the Role

As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.

Key responsibilities include:

• Managing incoming calls and emails with professionalism and patience
• Handling tenancy and responsive repair queries
• Raising accurate works orders and liaising with contractors
• Recording and updating resident information
• Supporting rent payments and signposting financial concerns
• Assisting with lettings and void processes
• Responding to complaints and feedback to improve services

About You

We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.

You will bring:

• Experience in a customer-focused environment with call-handling responsibilities
• Strong written and verbal communication skills
• The ability to prioritise a busy workload and stay highly organised
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• A positive, empathetic and solution-focused approach
• The ability to work collaboratively as part of a team

Knowledge of social housing or property maintenance is an advantage but not essential.

About the Organisation

This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.

Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.

Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP

Are you passionate about supporting parent-carers of children and young people with special educational needs and disabilities (SEND)? Our client, a respected West Sussex-based charity, is seeking a dedicated Benefits Service Advisor to join their small but impactful team, in a part-time role.

In this role, you’ll provide personalised advice and guidance on Carers Allowance, Disability Living Allowance (DLA), and Personal Independence Payment (PIP). You will support parent-carers through every stage of the benefits process — from initial applications to appeals — and contribute to the development of key resources and toolkits. Occasional travel within West Sussex will be required for meetings and roadshows.

What we’re looking for:

• Proven experience in welfare and benefits advice (especially DLA, PIP, Carers Allowance)
• Strong understanding of the challenges faced by families of children with SEND
• Excellent communication, organisational, and writing skills
• Comfortable working independently and remotely
• Experience using Charitylog or similar CRM systems

This is a fantastic opportunity to make a real difference in the lives of families who need it most.

In return, you’ll receive:

• £28,000 pro-rata salary (actual salary £22,400)
• Part-time, 28 hours per week (To be worked across 4 or 5 days a week). The charity is open to less hours, if you are looking to work less hours. 
• Permanent.
• The majority of your time will be remote/ home based, however they are looking for someone living in or close to West Sussex to be available for in person drop-in advice sessions once a month, and roadshows which take place in West Sussex.
• The ability to drive, with access to a car, is essential. Travel expenses will be covered

For more information, please apply today, as the charity will review applications, and interview on a rolling basis.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Salvation Army is recruiting a Head of Supporter Services. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action. 

One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Head of Supporter Services who will be responsible for ensuring supporters have a positive and memorable experience of engaging with the charity. 

As Head of Supporter Services, you will influence best practice in customer service and fulfilment. The ultimate goal is to help ensure that The Salvation Army, as one of the most diverse providers of community and social services in the UK and beyond, can continue to do so in the future, by implementing a supporter services strategy that underpins our ambitions for income growth and is absolutely right for our identity, brand and values. 

To be successful in this role you will have; 

• Substantial experience of delivering supporter services within a complex organisation 

• A confident people leader and collaborator 

• Ability to influence at a senior level and inspire and motivate colleagues. 

• Experience of managing budgets, developing spending plans and delivering financial reporting 

This is an exciting time to join The Salvation Army. If you are an ambitious experienced supporter services expert looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for. 

The Territorial Headquarters (THQ) are located in Denmark Hill, London, SE5 8FJ. The Salvation Army require the post-holder to work a minimum of 2 days per week from THQ, the Supporter Services Team are currently based there full time. 

To find out more, discuss any reasonable adjustments you may require and to progress an application, please download the Candidate Pack and email us to arrange a chat with our Recruitment team. 

Timeframes: 

Role closing: midnight Tuesday 9th September – please ensure you have allowed time for a screening conversation with the THINK Recruitment team before the closing date 

1st Stage interviews: 17th and 18th September 2025 

2nd Stage interviews: 29th September 2025 

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

Role Summary

As the HR Advisor at The Careers & Enterprise Company, you will report to the HR Manager and play a crucial role in supporting the business and wider HR team in a diverse HR generalist role that offers a great opportunity to grow and develop across a range of HR functions. You will cover a range of duties including providing HR advice and support to the business including line managers and employees, proactively helping to manage timely responses to internal and external enquiries to the HR shared inboxes, managing the monthly payroll and supporting with a range of administrative and reporting duties. You will also get to work directly with the HR Manager on the wider HR strategy including employee engagement, recruitment, systems and data analysis.

We are looking for a qualified HR Advisor or an HR professional that aligns with our company mission, who is ambitious and looking to progress their career in a new role. You will be pro-active and highly motivated, with exceptional interpersonal and communication skills that is comfortable interacting with staff at all levels. The ideal candidate will have experience in a similar role and will be able to hit the ground running in this rewarding, busy and varied role.

We are a friendly team of three people that reports into the Director of HR and Operations and are looking for a true team player that has strong ethics, understands the confidential nature of working in an HR team coupled with a good understanding of HR processes and procedures.

Location: Central London/hybrid working with attendance in the office required 2 days per week.

Contract: Full-time, fixed term for one year.

Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.

To apply, please visit our website via the apply button, complete the application form and cover letter and upload an anonymised version of your CV.

Please describe in your cover letter: 

• How do you meet the experience, skills and competency criteria detailed in the job profile?  
• Are you CIPD or part CIPD qualified or working towards a HR qualification?

Closing date: Midnight on 30th September 2025.

It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.

We couldn’t do the work that we do across the county without the incredible support from our members and supporters. Do you have the desire to help us inspire more people to support our work through donations and membership? Do you want to be part of a fantastically passionate team working hard to nurture individual relationships with our members and supporters and provide regular opportunities for them to visit us, meet us and see and hear about our amazing work?

We are the county’s leading local charity working towards a county rich in wildlife and managing over 3,000 acres of land for wildlife and people across Worcestershire. We work with organisations and landowners to protect and connect wildlife sites across the county.

The organisation is currently supported by around 23,000 members and supporters, which is around one in 25 residents in Worcestershire. To date we have successfully recruited members through our membership recruiters, with others coming direct to us through our website or by visiting us at Lower Smite Farm. We need to continue to grow our membership supporter base and we need someone with the fundraising experience to help lead this growth and introduce innovative suggestions throughout the supporter journey and experience to strengthen recruitment and improve our retention and ultimately increase our income generation.

The role will focus on progressing our work around the supporter journey, ensuring that we reach as many potential supporters as possible and enable them to understand our work and feel motivated to support the organisation. Growing our prospect pool and educating these prospects to inspire them to become long-term supporters of our work is essential to the ongoing success of the organisation.

We’re Wild About Inclusion.  To us, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better.  It also means cultivating inclusive workspaces that are free from discrimination, where differences are valued, everyone can be themselves and flourish, just like nature!

A full driving licence is essential. This is full time, permanent position. This role will be subject to reference checks and a DBS enhanced check with child barred list.

Exciting Opportunity: Carer Locality Workers covering Bradford District

Join Our Dedicated Team at Carers' Resource.

Carers' Resource is excited to announce a new opportunity to make a real difference in the lives of carers. We are currently seeking a:

Carer Locality Worker

22.5 - 37 hours per week covering Bradford West/East Locality Area’s.

Based in Shipley Office

£24,437 - £26,802 (FTE)

Carers' Resource is a well-established Yorkshire charity that provides tailored information and support to carers, individuals in need of care, and the professionals who support them. We empower individuals to maintain their independence and make choices that improve their lives.

Role Overview:

As a Carer Locality Worker, you play a pivotal role in supporting carers through listening, advising, and advocating for them. You'll conduct wellbeing reviews, identify required actions, and collaborate with local services. Additionally, you'll engage in outreach work to promote our services and facilitate peer support groups. Your work aligns with local safeguarding procedures, and statutory services planning to promoting wellbeing and positive change for carers.

Requirements

· A genuine passion for working with carers and an understanding of the challenges they face.

· Previous experience providing individual and group support to adults.

· Strong organisational and interpersonal skills, with the ability to connect with carers on a personal level and collaborate as a team member.

· Flexibility to adapt to the varying needs and demands of the role.

· A commitment to safeguarding and promoting the welfare and rights of carers.

· Competent user of IT, email, Microsoft Office, CRM databases.

· Able to travel around Bradford district and around other Carers’ Resource offices.

· Ability to speak a community language, Urdu or Punjabi

What we offer you:

· Hybrid working opportunities subject to needs of service - office/ community /home

· Personal Development opportunities

· Training opportunities

· Generous holiday entitlement starting at 34 days (including Bank Holidays and a day off for your birthday)

· Expenses and mileage paid at 45p p/m

· Carer passport if you are a carer yourself

· Eligibility for a Blue Light Card and Carers Trust CarerSmart benefits

· Work phone and laptop

· Access to our Employee Wellbeing Support Programme

· Pension scheme with flexible employee contribution

· Access to staff savings scheme (via third party)

· Occupational sick pay

· Tea and coffee provided in offices

For More Information:

For an informal discussion about this role, please reach out to:

Nazma Akhbar 

Join Our Team:

This is an opportunity to join a dedicated team that is committed to making a meaningful impact on the lives of carers. If you are passionate about supporting others and making a difference, we encourage you to apply.

Carers' Resource values diversity and is an equal opportunity employer. We encourage applications from all backgrounds.

Closing date for applications Monday 8th September 2025

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

What you’ll do

ShareAction’s Banking Standards team works towards holding financial institutions accountable for their impact on climate change. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or fossil fuel policies – and we are gradually expanding our work to include other sustainability themes and banking regulation. We have achieved significant wins, such as contributing to HSBC becoming the world’s largest bank to cease financing for new oil and gas fields, Barclays dramatically reducing its oil sands financing, and mobilising investors to call on Societe Generale to set a renewable energy target.

The team is structured around two main pillars: our campaigning and our research pillar. The research pillar ensures that the team’s campaigning and advocacy work is based on sound analysis and facts. The Senior Research Manager oversees the research pillar, currently composed of three more junior researchers. The Senior Research Manager is responsible for developing and implementing a research strategy that underpins campaign needs for analysis and insight in line with campaign timelines and available resources. You will oversee and contribute to the delivery of high-quality research outputs, including thematic reports, investor briefings, and surveys of Europe’s largest banks, and ensure that they are underpinned by clear and robust research methodologies. Alongside the Head of Banking Programme and the Senior Campaign Manager, you’ll act as an ambassador for the team in external forums, the media, and when meeting with and presenting to external stakeholders, including banks, civil society organisations, and investors.

If this role sounds like something that would build on your current skill set and engage you, we’d love to hear from you!

What you’ll bring to the team

To be successful, you will:

• Have a good understanding of how banks work and how they can help address climate change, developed through experience working in or with banks.
• Be a strategic thinker.
• Have excellent project management and organisational skills, with a proven ability to autonomously manage research projects, allocate tasks, and handle multiple competing priorities to meet deadlines.
• Have extensive experience carrying out research and an ability to summarise complex issues and datasets for others in a clear and concise way.
• Have advanced Excel skills.
• Have experience managing a team of research professionals and/or providing direct line management support.
• Have a proven ability to handle relationships with multiple external stakeholders in the private and public sectors.
• Have excellent communication skills, both written and verbal, and the ability to flex your style according to your audience.
• Be a collaborative team player who is comfortable receiving feedback and ideas from more junior staff, seeks opportunities to support colleagues and is willing to support other areas of work as needed.
• Be passionate about the issues ShareAction advocates for and be comfortable working in a campaigning environment.

It would also be great – but not essential – if you meet the following criteria:

• Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions.
• A good understanding of responsible investment.
• Experience integrating innovative tools and approaches into research processes, such as AI tools.
• Subject matter knowledge in climate change, biodiversity and/or human rights.
• Experience using the Salesforce CRM system and/or Cascade and/or Eikon.

We have a formal hybrid working policy in place, and the Banking team meets in the office every Tuesday for a team meeting and team lunch. We also aim to organise additional team-specific meetings on those days. We expect candidates who live in London to come to the office every Tuesday and those who live outside London to come to the office two Tuesdays a month.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• An 8% non-contributory pension invested with NEST and their green funds.
• A healthcare plan with Bupa.
• An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• Death in service cover of 3x salary.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay: starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday, 29th September 2025.

Applications will be reviewed regularly, and this advert may close earlier than stated if a suitable candidate is identified. You are therefore encouraged to apply as soon as you can. Previous applicants should not reapply.

Interview dates: There will be two rounds of online interviews for selected candidates.

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

The Hastings & St Leonards Foreshore Charitable Trust is seeking an independent Protector to oversee the integrity of the charity’s administration and ensure compliance with its objectives.

As Protector, you will act as an impartial guardian of the Trust, ensuring its activities align with its charitable purposes. Your responsibilities will include ensuring the charity is administered with integrity and transparency, reporting any concerns to the Charity Commission, providing advice to the trustee, and undertaking tasks as required. You will also be responsible for preparing an annual statement of activities and findings for publication.

To be eligible for this role, it is desirable that you hold a qualification awarded by a member of the Consultative Committee of Accountancy Bodies (CCAB). You must not have been a councillor, officer, employee, or paid consultant of the Council or any of its controlled organisations within the last five years. Additionally, you must not have any significant interest in contracts with the Council, except for minor shareholdings of less than one percent.

The Protector may receive reasonable remuneration, with expenses and indemnity insurance covered. Firms or companies associated with the Protector may also receive fair compensation for services provided under their instruction.

Term: Up to 3 years per appointment (renewable)
Remuneration: Reasonable expenses and remuneration

For further information and how to apply please visit our website by clicking the apply link. 

About KLS’ Future Foundations education team 

Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school. 

Key Objectives for this Role

Working under the supervision of the Senior Caseworker you will: 

Key Objectives and Details for this Role

Working with the Senior Caseworkers and Team Manager your role and responsibilities include: 

•Support staff to liaise with young people and their families/carers to communicate information regarding our work

•Provide information, support, advocacy and guidance to children and young people from refugee backgrounds (and their families/carers when available), to ensure that they are able to access their educational rights.

•Increase communication and understanding between young people, families, social services, schools and other professionals

•Develop relationships with schools and relevant agencies, in order to make and obtain referrals, and support refugee young people and their families access educational services.

•Empower young people and their parents to take control and be their own best advocates

• 

Main duties and responsibilities:

·Run 2 monthly evening drop in advice sessions at KLS youth club 

·Run 2 monthly drop in advice sessions at Southfields Acadmey

·Support refugee young people including unaccompanied asylum seeking young people (and their families/carers when available) to overcome barriers to access and thrive 

·Identify and assess their needs and advocate with them for their rights and entitlements

·Provide information and advice whilst working other agencies (e.g. social services, and mental health)

·Refer them to other agencies as appropriate.

·Make and follow up on internal and/or external referrals and signposting whenever relevant and according to adequate referral pathways, in response to the young people’s needs

·Liaise between young people (and with their parents/carers when available) with school, social services, other agencies and foster carers, to support young people holistically to overcome educational barriers

·Work with Future Foundations to Learn team members to share casework information and advocacy needs and to develop the work of the whole team in supporting local refugee young people and families

·Advocate on behalf of and/or represent young people by preparing reports and attending appeals or interviews or meetings with them

·Be familiar with local schools and services. Work with professionals in complementary statutory and voluntary services in person, by phone or by email.

·Maintain accurate and detailed casework records, action plans and monitoring data and be self-administrating. Ensure information on our database is accurate/up-to-date

·Compile data and case studies as requested by your line manager and in compliance with relevant funder requirements, ensuring reporting deadlines are met

·Keep and maintain robust recording and monitoring systems

·Respond to enquiries by telephone, e mail, referring on internally or externally organisations when necessary

·Maintain excellent safeguarding practices

Teamwork and reporting

•Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team. 

•Contribute to reports for trustees and funders and attend periodic meetings with funders

•Communicate well with other teams within KLS to provide a high-quality service to our members

Other Duties 

•Participate in regular supervision and annual appraisals; help to identify your own job related development and training needs.

•Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity andrespect.

•Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies. 

•Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Person Specification

The following skills and experience are required for this post:

Essential

·Experience of casework and advice work with families and/or children and young people, preferably those within the refugee and asylum-seeking community 

·Evidence of excellent inter-personal skills

·Strong communication skills (both verbal and written), including excellent spoken and written English. Ability to communicate with young people and adults from a wide range of backgrounds and with limited English

·Excellent organisation and time management skills and ability to multi-task and prioritise work

·Ability to work as part of a small team, whilst being highly organised and able to work independently

·Understanding and experience of safeguarding, and health & safety

·Excellent IT skills including MS Office suite and ability to use Internet and email

·Experience of recording work and writing reports

·Committed to KLS’s mission, vision and values 

Desirable

·Ability to communicate in a community language; Arabic, Somali, Dari and/or Pashto and English

·Knowledge of legal agencies in London to make referrals to 

·Track record of providing formal education-focused information, advice and guidance (IAG) 

·Up to date knowledge of the English education system, rights to education, the barriers facing refugee communities in accessing education and how these might be addressed 

·Experience of working with refugee communities, children and young people and/or vulnerable groups in a formal or informal setting, ensuring that clients’ needs are at the forefront of service planning and delivery 

·Good knowledge and understanding of the barriers that migrants and refugees face, sensitivity and empathy towards this community 

·Experience and knowledge of working with social workers, school staff and other agencies 

·Experience and knowledge of SEND support 

·Knowledge of Battersea / Wandsworth

Personal Qualities

Essential

·Passionate about social justice, education and championing the value of families from refugee communities

·A hands-on, highly motivated individual with considerable drive, energy and a determination to succeed

·Outstanding interpersonal and communication skills, specifically with vulnerable families and young people

·Trustworthy, empowering, non-judgemental, caring and compassionate, proactive, self-motivated and hardworking

The role

The Development Manager (Philanthropy and Fundraising) position marks an exciting new chapter at The Carers' Centre. In this pivotal role, you will lead income generation efforts for our forward-thinking local charity. You will be responsible for identifying new sources of unrestricted income, strengthening existing income streams, and building strong relationships with both new and established supporters.

Success in this role will be evaluated based on mutually agreed Key Performance Indicators (KPI’s) such as campaign engagement, donor retention and income growth.

We are seeking a visionary strategist who thrives on collaboration and is committed to helping to secure the long-term sustainability of The Carers' Centre, ensuring a brighter future for unpaid carers. As the Development Manager, you will be responsible for cultivating impactful donor relationships and building a dynamic fundraising team to drive increased donor retention and income for the charity.

About you

You will play a key role in the financial sustainability of the organisation, helping to shape the future of support for unpaid carers in BaNES. With a proven record in philanthropy and at least one other income generation activity, alongside effective management skills you’ll have the knack for crafting compelling results driven proposals that resonate with donors and funders alike. Your prowess as a skilled communicator allows you to expertly forge tailored relationships with a diverse array of stakeholders, whether in the digital platforms or face to face encounters.

As an expert in organisation, you possess the capability to conceive and deliver productive income generation strategies with finesse. Your understanding of fundraising legislation equips you with the knowledge needed to navigate the intricacies of this field. In short, you're the dynamo we need to help drive our mission forward.

About us

The Carers’ Centre is a local independent charity with a big vision! We want to live in a community where unpaid carers are fully recognised, valued, and supported. By joining The Carers’ Centre, you are joining a team dedicated to helping families across Bath and North East Somerset when they need us most.

We provide trusted information, advice, and support to unpaid carers of all ages, enabling them to maintain or improve their health and wellbeing, stay in control of their caring role, and get connected with others in a similar situation to them. In addition, we work with the wider community to improve recognition and support for unpaid carers.

We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults and expect all staff and volunteers to share this commitment. All applicants are subject to a satisfactory Disclosure and Barring Service check and at least two independent references.

We are committed to providing services that embrace diversity and promote equality of opportunity.

Why join us?

· Our small but passionate team thrives on collaboration, open communication, and celebrating impact together. We’re all in this to make the world a little better.

· We want our employees to have more control over their work/life balance, that’s why we offer flexible start and finish times, as well as the ability to enjoy our beautiful riverside office which comes with free parking, and to work from the comfort of your home.

· With work/life balance in mind and the many caring roles we know people can experience, we make sure our policies work for families.

· As a small but powerful local charity, we rely on digital innovation. You’ll use tools such as CRM systems, collaborative tools, email marketing platforms and social media analytics to engage donors and drive campaign effectiveness in partnership with the comms team.

· As well as all this, you will receive a 5% pension contribution, generous sickness pay, 25 days annual leave plus bank holidays and discounts through an employee discount scheme. In addition, you will also get an additional day of leave each year, for 5 years.

We welcome applications from all backgrounds and communities. We are committed to building a diverse team that reflects the people we serve.

Key duties and responsibilities

Main responsibilities

In line with our income generation strategy:

· Lead on the strategic planning and implementation of income generation activities to help build sustainability of The Carers’ Centre and its services for 19,600 unpaid carers across Bath and North East Somerset.

· Develop and implement a stewardship programme for donors and funders building support and securing new income for The Carers’ Centre.

· Work collaboratively with colleagues to help deliver The Carers’ Centre vision for carers.

Income generation

· Design and deliver a diverse income generation plan to support philanthropy and fundraising in line with The Carers’ Centre Strategic Plan.

· Co-produce annual philanthropy and fundraising targets and take the lead responsibility to instigate and co-ordinate the activity that will achieve them.

· Build long-lasting relationships with key local philanthropists, donors, and funders.

· Work proactively with colleagues to research, identify and scope a portfolio of compelling projects and proposals that will appeal to donors and funders.

· Work closely with communication colleagues to develop appropriate communications campaigns and activities for different supporter groups.

· Contribute towards the charity’s communications and marketing strategy ensuring fundraising is embedded.

· Develop, maintain, and implement relevant policies and procedures in line with our growth plans.

Line management

· Provide effective line management and support to direct reports to help them maximise their potential and effectiveness.

· Ensure line reports consider their own health and wellbeing.

General

· Uphold and embed our values and behavioural competencies.

Ensure you and your reports:

· Uphold and embed our values and behavioural competencies in your work

· Deliver against the agreed workplan.

· Adhere to the Carers’ Charter.

· Work within The Carers’ Centre’s policy framework.

· Ensure that you adopt good practice within the Carers Trust network.

· Take responsibility for ensuring communications are in line with GDPR and The Fundraising Regulator guidelines.

· Encourage carers to provide feedback on The Carers’ Centre services and to become actively involved in shaping future delivery.

· Work with the Carbon Champion, the Senior Leadership Team and small working group of colleagues to look for ways to reduce carbon footprint across the organisation, make cost savings on energy usage and achieve targets throughout the Carbon Footprint project

· Support the Carbon Champion by implementing environmentally friendly practices to help reduce our carbon footprint.