Advice volunteer roles in mill hill, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We appreciate any volunteering help that you can offer YBTC and want to make sure that our
volunteers have a positive experience with us. We pledge to support you as much as we can.
We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might
vary depending on your circumstances. However, some typical tasks may include:
· Helping with event preparation
· Manning checkpoints
· Walking support
· First-aid support
· Marshals
· Support drivers
· Helping with community stalls
We are looking for people who are:
· Warm and non-judgemental
· Willing to learn about the work of YBTC
· Able to communicate with a range of different groups
· Good team players, able to work with other staff/volunteers
· Reliable and able to commit to agreed requirements
We can offer you the following:
· Induction and ongoing training
· Ongoing support and supervision in your role
· The opportunity to learn new skills
· YBTC commitment to health and safety
About Yorkshire’s Brain Tumour Charity
Background
Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support
Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading
brain tumour charity. Offering practical, financial and emotional support to both adult and child
brain tumour patients, together with their families.
We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new
approaches to the discovery and treatment of brain tumours, will improve outcomes for patients.
At YBTC we are a small team who are growing to meet the needs of those affected by a brain
tumour in Yorkshire. Around 15 new cases of primary brain tumour are diagnosed in the region
every week.
Our charity values are:
Integrity, Compassion, Community & Ambition.
Our Vision/Mission
To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and research.
To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and research.



Bgen, the Botanic Gardens Education Network, is seeking a new Treasurer Trustee to join its Board. This unpaid voluntary role offers a unique opportunity to support a small, but passionate charity at a pivotal moment in its growth.
Bgen is a specialist support network for professional plant and natural world educators. We help our members to connect people and plants in innovative and engaging ways, through online events, face to face training and networking events and our Annual Conference.
We are looking for a Treasurer who will bring enthusiasm, commitment, fresh perspectives and who will broaden the diversity of thinking on our Board. The successful candidate will combine professional financial knowledge and experience with a deep commitment to supporting our mission in this vital non-executive role.
As our new Treasurer trustee, you will play an active role within the Bgen Board and provide leadership on its financial health, ensuring robust processes, accurate records and sound-decision making with transparency and accountability.
This is an exciting opportunity to join the dynamic Board and support our work to empower plant and environmental education and engagement professionals across the UK.
Availability and commitment
As a Board member you will need to be able to attend up to six board meetings per year (held online) and the Annual General Meeting, organised in January – February each year. You will also spend around 2 -3 days per quarter in between meetings, to prepare the quarterly accounts, provide advice and coordinate payments, with support from the Bgen Coordinator and Bgen Bookkeeper. Days may vary throughout the year, depending on activity.
On October 7th, we are hosting a Bgen Board Strategy Away Day at Birmingham Botanical Gardens and your attendance would be extremely helpful.
This position would be for a period of three years minimum (term can be renewed after this time).
Please read the full role description and how to apply (attached).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Gingerbread is the charity for single parents. We challenge discrimination, and campaign against the inequalities single parents face. We are seeking a Treasurer to join our Board. This is an exciting opportunity to join a passionate and inclusive organisation making a real difference to single-parent families across England and Wales.
What will you be doing?
Our Board combines their skills and experience to provide stewardship to Gingerbread and its staff.
The role of Treasurer is to enable the board to maintain an overview of Gingerbread’s affairs, ensure its financial viability and ensure that proper financial records and procedures are maintained.
Trustees generally meet for full Board meetings a minimum of five times a year. Each of these meetings is two hours long. Trustees would need to allow for preparation time ahead of these meetings. We estimate there would be 2 hours of work a month outside of Board meetings.
What are we looking for?
The Treasurer should have the following qualities:
· A commitment to Gingerbread’s work and mission
· Financial qualifications and experience
· Some experience of charity finance, fundraising and pension schemes
· The skills to analyse proposals and examine their financial consequences
· Being prepared to make unpopular recommendations to the board
· A willingness to be available to staff and trustees for advice and enquiries on an ad hoc basis
Gingerbread wishes to actively encourage applicants from diverse backgrounds, including underrepresented communities and single parents. Previous Trustee experience is not essential. Full training and induction will be provided.
What difference will you make?
There are over 2 million single parents in England and Wales. Although the majority of them are working, they’re twice as likely to live in poverty as couple parents. And too many single parents experience loneliness, worry and the impact of negative stereotypes in the media and wider society.
As Treasurer, you will join us in leading the fight to create a society where all single parents and their children can thrive.
As you’d expect, we’re a family-friendly charity. We offer a supportive team culture and good work-life balance, while delivering impressive results.
Before you apply
The TrusteeWorks Team at Reach Volunteering are supporting Gingerbread with their Trustee recruitment. Applications should be made via TrusteeWorks in the first instance.
To apply please send your CV/LinkedIn profile along with a supporting statement explaining why you are interested in the role, the skills and experience you will bring to the Board and what you would hope to get out of the role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an opportunity to lead the protection of the vital footpaths and rights of way network across the countryside of East Sussex and ensure walking in the natural environment is accessible to all.
You will coordinate a team of Local Footpath Wardens and will be responsible for assessing proposals affecting paths and for developing Ramblers' response to and comments on those proposals, liaising with Ramblers' central office and other stakeholders as necessary.
You will represent Ramblers' Sussex Area on rights of way issues with the local authority and at meetings and public events.
To undertake the role you will need to keep up to date with legal and policy information about paths and planning issues nationally as well as in your local area.
The skills required for the role are to be confident but diplomatic; able to understand complex rights of way and legal issues; be friendly and personable with the ability to influence; and good at presenting arguments in writing and in person.
The role will offer you the opportunity to use your existing networking skills; to develop new skills and knowledge in relation to rights of way issues; and to work with a small group of fellow volunteers to influence local policy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Title: 1-1 Support Buddy
Weekly Hours: Flexible; 4 hours per week minimum
Expenses: Expenses are compensated where applicable such as travel
Commitment: At least 6 months
Responsible to: Senior Mental Health Support Worker
Project overview:
The Mind in Kingston 1-1 Support Buddy service offers goal-oriented, practical, and emotional support to individuals who have accessed Information, Advice, and Guidance but continue to experience mental health challenges. Volunteers deliver support for up to 12 weeks through flexible means—face-to-face, phone, or virtual. Volunteers will typically work with individuals needing a lower level of support, while the 1-1 Support Worker handles more complex cases.
This may include supporting an individual with setting small, achievable goals, prepare for an important appointment or helping someone regain confidence to build a social network. The work will involve building a supporting and boundaried relationship with individuals over their time with the service (up to 12 weeks). The role is about empowerment, offering encouragement and reassurance while promoting self-sufficiency.
About us:
Mind in Kingston supports people with mental health issues and raises awareness within Kingston and surrounding areas. Volunteers are essential to our work, and we welcome applicants with lived experience of mental health challenges. We provide comprehensive training, supervision, and opportunities for career development.
Volunteers are extremely valued within our team and a vital part of our service delivery. We encourage and welcome people with lived experience of mental health issues to apply to volunteer with us; this could be personal experience relating to yourself, a family member or a friend, or in a professional capacity working with people with mental health issues.
We care about everyone’s wellbeing and as an integral member of our team; volunteers receive extensive support to ensure they are trained and skilled up in their roles, so that they may also progress further in their career aspirations. They receive regular supervision and development opportunities as well as be part of our volunteer awards programme to recognise and celebrate their achievement and contribution to our community. As team members, volunteers have the opportunity to engage with the board of trustees, staff and other volunteers both professionally and socially.
Main purpose of the role:
·Provide weekly person centred, 1-1 practical and emotional support.
·Help service users set and work towards personal goals.
·Offer empathic listening and promote wellbeing.
·Signpost service users to relevant services.
Tasks will include:
· Delivering regular (typically weekly) goal-focused 1-1 support sessions to individuals. These sessions may take place online, over the phone or at Mind in Kingston offices.
· Maintain knowledge of local services for signposting.
· Reporting risks & safeguarding concerns.
· Maintain regular contact with the supervisor.
· Attend meetings and supervision sessions.
What you will receive in return:
· Training in skills that will include mental health awareness and boundaries.
· Training in adult safeguarding and local procedures.
· Training for any other skills as identified by yourself and your supervisor.
· Regular check-in with your supervisor, reflective supervision, and managerial support.
· An opportunity to learn new skills and develop existing ones while being a part of a supportive team at Mind in Kingston.
· Reimbursement of reasonable expenses.
· Professional references upon completion.
What we expect from you:
·Commitment for at least six months.
·Completion of required training.
·Adherence to Mind in Kingston’s policies (e.g., confidentiality, safeguarding).
·Confidence in supporting people with mental health challenges.
·Proactive engagement with your supervisor for support.
·Safe handling and return of any equipment issued.
You may on occasion volunteer from home, so a confidential space is essential.
Application Process:
·Two references (one from a professional contact) are required.
·An enhanced DBS check is necessary.
We ask volunteers for two references, one of which must come from a professional connection such as a current or previous employer or a tutor. You will also need to undergo an enhanced DBS (Disclosure and Barring Service) check, as you will be working with vulnerable adults.
We are Mind in Kingston. We fight for mental health. For Respect. For Support. For you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a good listener? Are you able to manage group conversations and ensure people feel comfortable together and that groups run smoothly? We need you to facilitate our Talk and Support weekly telephone groups that offer blind and partially sighted people the opportunity to socialise with others when the regular group facilitator is unavailable. This is a telephone-based role that you can do from home. You will need access to a landline or mobile phone We ask you to commit to covering up to 3 groups per week, although this will vary on a week by week basis. Each group you cover will last for one hour.
Home based
- This role is home based
Additional location information
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Home Based: over the telephone (this role requires you to have a landline or mobile telephone)
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- Effective listening skills;
- Good verbal communication skills;
- Work with wide range of people
About the National Tremor Foundation:
The National Tremor Foundation (NTF) is a leading charity dedicated to providing support and advocacy for individuals living with neurological tremor-related conditions, including Essential Tremor (ET) and other movement disorders. Our mission is to improve the lives of those affected by tremor through research, education, and the provision of vital services.
Position Overview:
The National Tremor Foundation is seeking a passionate and dedicated individual to join our Board of Trustees
Trustees provide strategic leadership and governance, ensuring that the Foundation fulfils its mission and objectives while adhering to legal and regulatory requirements. This is an exciting opportunity to make a meaningful impact on the lives of people living with all kinds of neurological tremors.
Key Responsibilities:
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Strategic Leadership: Work closely with the Chairperson and other trustees to provide strategic direction and oversee the implementation of the Foundation’s mission, vision, and values.
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Governance and Oversight: Ensure that the Foundation complies with all legal and regulatory requirements and uphold the highest standards of governance. This includes financial oversight and reviewing organisational performance.
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Fundraising and Advocacy: Support fundraising efforts by leveraging personal networks, helping raise the Foundation’s profile, and engaging with key stakeholders. Advocate for the needs of people living with all kinds of neurological tremor.
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Policy and Program Development: Contribute to the development and review of policies and programs that meet the needs of those living with neurological tremors and their families and care giver.
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Risk Management: Ensure that the Foundation is effectively managing risks and developing strategies to mitigate them.
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Collaboration and Support: Engage with staff, volunteers, and the community to support the delivery of services and activities.
Skills and Experience:
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Experience in Governance: Previous experience in a trustee or non-profit governance role is highly desirable, although not essential.
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Commitment to the Mission: A passion for improving the lives of individuals living with neurological tremors and a commitment to the mission of the National Tremor Foundation.
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Skills in Leadership: Strong leadership, communication, and decision-making skills. The ability to build relationships and work effectively with diverse stakeholders.
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Financial Acumen: Experience with financial oversight and the ability to understand budgets and financial statements.
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Fundraising or Advocacy Experience: Experience in fundraising, marketing, or advocacy would be beneficial but is not essential.
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Personal Qualities: A collaborative and solution-oriented approach, with a strong commitment to inclusion, diversity, and empathy for those affected by tremor conditions.
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Medical Knowledge: Having a medical background would be advantageous for this role, especially someone that is aware of the current care pathways and treatment options for neurological tremors.
Time Commitment:
Trustees are expected to attend at least four Board meetings per year (approximately 2 hours each), plus additional time for fundraising activities and events. Trustees will also be required to attend our annual conference and other ad-hoc meetings as necessary. Trustees are also expected to take on a portfolio lead and provide support to the General Manager to deliver on this.
Term:
Trustees are appointed for a three-year term, with the possibility of reappointment for a further term.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role provides a telephone listening and support service to bereaved carers’ and family members whose relatives died under the care of The Hospice of St Francis. Last year our Bereavement Support Line volunteers made over 1,000 calls.
We are looking for additional volunteers to support this service. Do you have strong listening skills? Are you reflective, self-aware, adaptive with basic IT skills? We'd love to hear from you.
The role will be ome based and you will receive full training and ongoing support.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
As the Volunteer Executive Assistant, you will play a crucial role in supporting the CEO by managing key administrative and strategic tasks that help drive the organisation’s success. This position offers a unique opportunity to work closely with senior leadership, gaining insight into high-level decision-making and organisational strategy.
You will act as a trusted partner to the CEO, assisting with scheduling, communication, and project coordination to ensure smooth day-to-day operations.
This role is perfect for someone who:
Enjoys taking initiative and finding creative solutions to challenges.
Has a keen eye for detail and can anticipate the needs of leadership before they arise.
Is looking for a hands-on learning experience in executive leadership, nonprofit management, or organisational strategy.
Wants to make a meaningful impact by supporting a mission-driven organization.
Responsibilities:
Act as a key point of contact and liaison between the CEO and internal/external stakeholders.
Coordinate, prepare, and follow up on meetings, ensuring the CEO is always equipped with relevant information and materials
Draft and edit correspondence, reports, and presentations to maintain a professional and impactful standard.
Undertake research and data analysis to support decision-making and strategic initiatives.
Assist with project management tasks, ensuring deadlines and objectives are met.
Support the planning and coordination of events, campaigns, and advocacy initiatives.
Keep track of key actions, priorities, and goals, ensuring the CEO's time is optimised for maximum impact.
Adapt to the evolving needs of the CEO and the organization, stepping into new challenges with enthusiasm.
What We’re Looking For
Strong organizational and time-management skills
Excellent written and verbal communication
Proficiency in Microsoft Office / Google Suite
Ability to work independently and handle confidential information
Previous experience in executive support or administration (preferred but not required)
Passion for our mission and a commitment to supporting nonprofit work
What You’ll Gain
By joining us as a Volunteer Executive Assistant, you’ll gain more than just experience—you’ll become part of a meaningful mission while developing key professional skills. Here’s what you can expect:
- Valuable Executive-Level Experience – Gain first hand insight into the operations of a CEO and how strategic decisions are made within an organisation.
- Professional Development – Enhance your skills in executive administration, leadership, time management, and communication—great for career advancement.
- Mentorship & Networking – Work closely with an experienced CEO and connect with professionals across different sectors, expanding your career opportunities.
- Resume Booster – Having experience as an Executive Assistant to a CEO is a strong asset for future job opportunities, particularly in business, nonprofit leadership, and administration.
- Flexibility – Enjoy a volunteer role that fits around your schedule. We understand that life is busy, so we offer flexibility in working hours.
- Personal Fulfillment – Contribute to a cause you’re passionate about, knowing that your work is directly helping to drive real change.
This is an exciting opportunity to work closely with a CEO, gain invaluable executive experience, and contribute to a mission-driven organisation. If you’re highly organised, proactive, and eager to make a real impact, we’d love to hear from you!
Join us in driving positive change—apply today by sending your CV and a brief cover letter
We look forward to welcoming you to the team!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal. Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year. They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.
Helping Volunteers are responsible for welcoming visitors onto our premises, providing a warm and welcoming atmosphere (along with a cup of tea), and supporting our Listening Volunteers to help everything run smoothly.
We are looking for volunteers who have the empathy to greet distressed visitors, the willingness to undertake a variety of admin and other tasks and the resilience to support their team. Our HVs need to be proactive, self-starters and team players with a basic understanding of IT. We ask for a weekly commitment of four hours for a period of at least six months.
We are primarily recruiting Helping Volunteers for our new site near Liverpool Street. We also have limited vacancies available at our other sites in Hammersmith, Pimlico and Kings Cross.
The client requests no contact from agencies or media sales.
Do you have proven experience in the charity sector, preferably at senior level? Would you like to make a positive, impactful difference to the lives of our vulnerable clients by using your skills?
What will you be doing?
We're looking for passionate and committed people to join our Board of Trustees! Ashford Place is a thriving forty-year old charity based in NW London, making a real difference in the lives of vulnerable individuals. From one-on-one guidance to engaging group activities, we focus on building resilience and improving well-being in our community. As a trustee, you'll help guide our work and ensure we remain strong and sustainable, especially during these challenging times. It’s a chance to be part of something meaningful, shaping our future while helping us continue to provide vital support in London NW2.
What are we looking for?
- Proven experience in the charity sector, preferably at senior level.
- Commitment to, and an enthusiasm for, our mission and values.
- Skills in governance, finance, legal, fundraising, risk management, and/or advocacy.
- Understanding of trustee responsibilities, including financial oversight and strategic planning.
- Collaborative mindset and excellent communication skills.
- Solutions driven
- Available
What difference will you make?
As a valued member of our board, you will play a pivotal role in shaping our vision, steering our strategic direction, and driving the success of our mission. In an increasingly competitive charitable world, your expertise and leadership will be instrumental in ensuring we continue to meet the needs of our community.
As a local charity, a significant proportion of our funding is derived from partnerships with statutory organizations. We are seeking a trustee who can strengthen our engagement within this sector, increasing our meaningful connections and identifying opportunities to secure vital funding. Your efforts will enable us to sustain and expand our impact, ensuring we can continue delivering essential services to those who rely on our work.
Before you apply
Please contact us via Reach with any questions.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Offering your skills and time each month will give our fledgling organisation the boost it needs as we deliver our long-term strategy. Carers' Hub is an independent local charity based in Brixton. Our mission is to improve carers’ lives in Lambeth through quality services and community engagement. We achieve this through four core workstreams: raising awareness of carers, influencing local policy through community engagement activities, improving carer wellbeing and connecting carers to each other and to support and training opportunities through our services.
Caring for a loved one, family member, friend or neighbour, can have a significant impact on all aspects of a carer's own life. Our dedicated and passionate team work with carers to help overcome challenges around managing at home, finances, caring with confidence, education and employment, physical health and emotional wellbeing.
We have an exciting opportunity for new Trustees to join the Carers’ Hub Board, responsible for the overall governance and strategic direction of the charity. We have recently reviewed the current Board and we are particularly interested to hear from people with the experience or skills outlined below, but these are not mandatory, and we would like to hear from anyone with an interest in being a trustee:
- Finance: accounting, managing budgets, producing financial reports. You might be a qualified accountant, or someone who has good financial management experience. We are looking for someone who can help ensure that the Board can provide adequate scrutiny, assurance, and support of the charity's finances.
- Fundraising: writing bids, securing corporate partners or raising donations from individuals. We are keen to diversify our income and we are looking for someone who has fundraising experience to advise and support our staff team to raise funds.
- Legal: employment law, charity law or a different discipline. We are looking for someone who can offer us advice and guidance when needed and help us with reviewing contracts and other documents.
At Carers' Hub, we want our Board to be representative of the diverse community we support. We are keen to hear from anyone who is interested, even if you haven't previously pictured yourself as a trustee or aren't sure if you have the experience or skills required.
Meetings take place at our offices, in person, in Brixton approximately once every two-three months. They currently run from 4pm until 6pm and we value our Trustees being able to attend meetings in person. It is hoped that you will be able to contribute your time to help develop pieces of work outside of meetings depending on your skill set and availability.
How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation.
Closing date: 9am Friday 30th May
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you willing to give your time and expertise to support those in food poverty in N22 and surrounding areas?
Bounds Green Food Bank has been in existence since 2020, operating as an independent charity since September 2023. Our Board of 5 Trustees seek to recruit additional people to add to our team.
We are particularly interested in people who have skills in the areas of fundraising, communication and organisational development – however, we also welcome applications from those with a genuine interest and the ability to contribute to our strategy and future direction.
Hours: 1-3 hours a week, to find around your schedule. Includes 2-hour monthly meetings (online).
Location: Remote with occasional meetings in N22, London.
About Bounds Green Food Bank:
Open since June 2020, we serve over 1,500 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in a crisis situation where they need assistance to feed themselves and their families.
The role:
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As trustees, you must:
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always act in the best interests of the charity – you must not let your personal interests, views or prejudices affect your conduct as a trustee.
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act reasonably and responsibly in all matters relating to the charity – act with as much care as if you were dealing with your own affairs, taking advice if you need it.
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only use the charity’s income and property for the purposes set out in its governing document.
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make decisions in line with good practice and the rules set by the charity’s governing document.
Person specification:
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Understand and support the purpose of BGFB as a community led organisation whose primary aim is to prevent/relieve poverty.
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Either have lived experience, or understand the reasons for food poverty and why BGFB is an important asset to our community.
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Can work collaboratively with others in a team, using their skills to make decisions in the best interests of BGFB, holding responsibility and accountability individually and jointly.
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Can demonstrate awareness and understanding of the legal responsibilities of being a Trustee, and best practice in charity governance.
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Must be able to obtain a DBS, be able to attend required training and meetings (usually twice per month), and have not been disqualified to stand as a Trustee/Director.
Experience required:
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We are particularly interested in people with expertise in fundraising and communication. However, we would also like to hear from anyone who has skills and experience they can use to help us achieve our strategic goals. The list below are possible areas but should not be considered as finite:
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Community organising.
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Safeguarding/health and safety.
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Food distribution.
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Human resources/legal.
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Experience and knowledge of volunteer-led organisations would be helpful but is not essential.
Please get in touch if you have any questions/would like to find out more!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Open Age reception team builds the personal relationships that make our visitors feel comfortable and relaxed while we inform them of the activities we offer, help them select and book onto those that suit them best, and assist with the practical, ongoing event support that gives people a great customer experience. This is a frontline customer facing role which would suit a confident, approachable person, with good interpersonal skills and an awareness of the importance of providing great customer service to build positive relationships with our local community.
Reception Volunteer Role
· Support and strengthen Open Age reception team to provide a high-quality customer service experience to center visitors, members and potential volunteers.
· Provide relevant, current, information that informs customer choices and helps secure appropriate courses, events and activity bookings.
· Identify any improvable gaps in Open Age reception customer service and make positive suggestions for improvements to the wider staff reception team.
Reception Volunteer Tasks
· Greet members and drop-in visitors warmly, courteously and in a way that settles any anxiety or confusion on arrival at reception.
· Provide information and publications about upcoming activities and events, giving directions to venues and classes where needed.
· Assist staff in setting up rooms and providing refreshments for members when needed.
· Answer telephone and email enquiries in a prompt and courteous manner, and follow up members by phone and email to update them on any course changes and developments.
The Open Age Reception Volunteer is an unpaid, voluntary role, though any appropriate out-of-pocket expenses, including travel and subsistence will be reimbursed on production of the appropriate receipts. All volunteers receive an induction to the organisation, relevant training in the volunteer role and a volunteering reference after an appropriate period of satisfactory volunteering.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The board of trustees are jointly and severally responsible for the overall governance and strategic direction of the Farm, it’s financial health, probity of its activities, developing the organisation’s aims, objectives and goals in accordance with the governing document and legal and regulatory guidelines.
All trustees should be aware of, and understand, their individual and collective responsibilities, and should not be overly reliant on one or more individual trustees in any particular aspect of the governance of the charity. For example, all trustees should be able to read the financial accounts.
THE ROLE
Main Responsibilities
· To ensure that the charity, and its representatives, function within all legal and regulatory requirements applicable, and in line with the organisation’s governing document, continually striving for best practice in governance.
· To maintain the fiduciary duty invested in the position, undertaking such duties in a way that adds to public confidence and trust in the charity.
· To take appropriate professional advice in all matters where there may be a material risk to the charity, or where the trustees may be in breach of their duties.
· To determine the overall direction and development of the charity through good governance and clear strategic planning.
· To avoid any personal conflict of interest.
· To manage and use the resources of the charity so as to optimise its potential.
· To ensure that robust systems are in place for internal financial control and the protection of the charity’s funds and assets.
· To undergo a thorough induction upon appointment and ongoing training to remain alert to, and aware of, their duties and responsibilities, and of the environment in which they operate.
· To achieve the purpose of the charity and to pursue the charitable objects, and provide public benefit.
Main Duties
- Ensuring the charity complies with legislative and regulatory requirements, and acts within the confines of its governing document and in furtherance to the charitable objects.
- Acting in the best interest of the charity, beneficiaries and future beneficiaries at all times.
- Promoting and developing the charity in order for it to grow and maintain its public benefit and recognising the situation when it may be more appropriate to wind the charity up where there is no longer a need for the charity to provide the services it does or because the charitable objects are no longer relevant to contemporary social situations.
- Maintaining sound financial management and control of the charity’s resources.
- Ensuring a fully effective and appropriate system for the recruitment, appointment and monitoring of the work and activities of the General Manager and, where applicable, other members of the senior management team.
- Ensuring the effective and efficient administration of the charity and its resources, striving for best practice in good governance.
- Acting as a counter-signatory on charity cheques (including any electronic transactions) and any applications for funds.
- To maintain absolute confidentiality about all aspects of the trustees’ business, bearing in mind the over-riding legal obligations placed upon trustees.
PERSONAL SPECIFICATION
- An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship.
- Good independent judgment
- Strong communication
- Friendly and approachable
- Knowledge of and interest in animals and community farms is desirable.
- Candidates who are local are desirable, but it is essential that you are able to travel to the farm for meetings, events and the odd day of volunteering.
ABOUT DEEN CITY FARM
Deen City Farm and Riding School is an urban farm with an educational focus in the heart of the London Borough of Merton. With over 60,000 visitors a year, our five-acre site includes a farmyard, gardens, riding school, shop, café and small playground. As well as welcoming visitors who want to meet the animals and enjoy the setting, we also work with local schools and community groups to fulfil our charitable aim of improving the lives of everyone in the community. Volunteering is at the heart of the project and we also provide a work experience programme.
Deen City Farm is a limited company as well as a registered charity.
The client requests no contact from agencies or media sales.