Advice volunteer roles in the royal town of sutton coldfield, west midlands
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a good listener? Are you able to manage group conversations and ensure people feel comfortable together and that groups run smoothly? We need you to facilitate our Talk and Support weekly telephone groups that offer blind and partially sighted people the opportunity to socialise with others when the regular group facilitator is unavailable. This is a telephone-based role that you can do from home. You will need access to a landline or mobile phone We ask you to commit to covering up to 3 groups per week, although this will vary on a week by week basis. Each group you cover will last for one hour.
Home based
- This role is home based
Additional location information
-
Home Based: over the telephone (this role requires you to have a landline or mobile telephone)
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- Effective listening skills;
- Good verbal communication skills;
- Work with wide range of people
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who We Are
Causeway supports marginalised and vulnerable people to recover from trauma and develop safe and fulfilling futures. Our Modern Slavery and Crime Reduction services include safe houses, outreach, community programmes, holistic crisis interventions and signposting into counselling, training and employment.
We drive change nationally through research, campaigning and strategic partnerships. Causeway’s four crime reduction services provide crime and violence reduction programmes for those committed to breaking their cycle of criminality. Our trauma-informed approach to supporting those who commit crime has proved successful in reducing rates of reoffending, which not only benefits the individuals involved, but reduces the number of victims and creates a safer society for all.
Role Summary
How this role fits into the vision and objectives of Causeway
Our trustees bring strategic oversight and direction; to ensure Causeway is true to its purpose and effective in its strategic objectives, whilst ensuring all governance responsibilities are fulfilled. They champion the people we support, promote the charity and its work and bring expertise to purposefully develop Causeway and its impact.
Who are we looking for?
Causeway are looking to recruit a Treasurer to the Board who is willing to bring energy, enthusiasm and commitment to the role, and support the strategic growth of the charity. We are particularly looking for our Treasurer to have:
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A relevant accounting qualification.
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Experience of charity accounting and relevant accounting standards.
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Ability to maintain overview of the financial affairs of the charity, ensuring its viability and proper financial records and procedures.
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A confident networker who will bring relevant connections and facilitate introductions for the benefit the charity.
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Experience in working with a Charity Board and subcommittees.
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Someone with at a minimum of two years governance experience
It is important that trustees reflect our geographical reach in the North, and that we have diversity of knowledge, experience and background on the trustee board. If you have lived experience relevant to our work or can bring a perspective that is under-represented, we strongly encourage you to come forward.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bright Futures UK is looking for compassionate and knowledgeable beauty professionals to mentor a young person living with long-term illnesses.
What will you be doing?
- Run six mentoring sessions online for one hour a week, supported by our Programme Team
- Offer advice and insights related to nail tech skills
- Help the young person explore potential career paths in the beauty/nail tech industry
- Share your own experiences and knowledge to inspire and motivate.
- Adhere to safeguarding policies and report any concerns to BFUK
What are we looking for?
- Expertise in beauty industry: Profound knowledge and experience in beauty, preferably in areas like nail design, techniques and trends.
- Mentoring and Communication: Ability to mentor effectively, offering guidance and support to a young person with clarity and empathy.
- Flexibility and Commitment: Willingness to commit to at least 5-6 weeks of 1-hour sessions
What difference will you make?
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By volunteering as a Mentor, you’ll play a vital role in empowering a young person to take control of their health and future, helping them to achieve their goals despite the challenges they face.
As a charity that supports children and young people, we make safeguarding individuals our top priority. For this reason, all volunteers are subject to an enhanced criminal record and disclosures check. We also ask all volunteers to adhere to our Safeguarding, Equality and Confidentiality policies. These are nothing to worry about and if you have any questions, our team are happy to support you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Personal Assistant
Reports To: Department Manager
Location: Remote
Employment Type: Volunteer (12 hours/week for 6 months)
About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.
As part of this initiative, we are seeking a Personal Assistant to support daily coordination, scheduling, and communication tasks across departments. This remote volunteer opportunity is ideal for someone who is detail-oriented, proactive, and looking to gain experience in nonprofit administration while contributing to a meaningful community-driven programme.
Position Overview:
The Personal Assistant will be responsible for organising meetings, managing calendars, supporting internal communications, and assisting in day-to-day administrative operations. This role plays a vital part in ensuring smooth coordination between teams, and offers autonomy, flexibility, and mentorship opportunities for someone looking to develop or apply their administrative and organisational skills in the Third Sector.
Key Responsibilities:
Administrative Support & Coordination:
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Manage meeting schedules, appointments, and internal calendars.
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Organise virtual events, staff briefings, and team check-ins.
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Support in planning and executing internal conferences or training sessions.
Data & System Management:
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Maintain and update internal databases and contact lists.
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Implement and uphold procedures and administrative systems.
Staff Liaison & Communication:
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Act as a point of contact between managers and teams.
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Assist in internal communications and task follow-ups.
General Administrative Tasks:
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Contribute to internal meetings with updates and suggestions.
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Provide ad hoc administrative support to leadership and teams as needed.
Required Qualifications:
Education:
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No specific degree required, but relevant administrative or office support experience is preferred.
Experience:
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Prior experience as an administrative or personal assistant is an advantage.
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Familiarity with coordinating meetings, managing data, or supporting organisational logistics.
Skills:
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Strong written and verbal communication.
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Excellent organisational and time-management abilities.
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Proficiency in Microsoft Office, particularly Word and Excel.
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Proactive, professional, and able to work independently or collaboratively.
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Strong team player with attention to detail.
Benefits:
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Gain valuable administrative and coordination experience in the nonprofit sector.
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Receive support and mentorship to build confidence and skills.
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Work flexibly in a fully remote setup with a collaborative team.
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Build your network within a mission-driven cultural organisation.
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Reimbursement of local travel expenses (if in-person support is required for specific events).
Equality Statement
Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have professional experience in coding and computing? Could you support young people in learning how to code?
Are you passionate about equipping the next generation with the skills and strategies needed to succeed?
About us: GT Scholars is a social enterprise that tackles educational inequality by giving ambitious young people the support, skills and strategies they need to achieve their aspirations.
We believe that all young people are gifted and talented, regardless of their background. We run a wide range of programmes that help young people achieve their academic and career aspirations, particularly those from less-privileged backgrounds.
What makes us different? There are many organisations that offer programmes to improve the life chances of young people. However, our programmes use a unique 3:1 model which means that we’re able to sustainably use our profits to provide additional places on our programmes, to young people from low-income homes.
Our mission is to empower and develop the next generation of leaders and change-makers and we’re looking for workshop facilitators that are passionate about making a difference in young people’s lives!
Responsibilities: Facilitators are responsible for designing creative and interactive workshops for our young people, and delivering these workshops with our young people. We run some of our workshops online and other workshops are held in London. All workshops are held during the school holidays, in the evening and on weekends.
The workshop facilitator role is flexible and as part of your role, you may be involved in:
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Delivering and leading short workshops or courses, on behalf of GT Scholars (Online or offline)
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Designing engaging, interactive and educational workshops and short courses for young people and ensuring that the content is targeted to suit different abilities and capabilities
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Running your own bespoke workshops, eg. workshops in coding and technology
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Managing short activities and Q&A sessions during our workshops
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Working collaboratively with other event coordinators, volunteers, ambassadors, workshop facilitators and speakers at our events
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Following the agreed timings and content for workshops and courses
Person specification:
As workshop facilitator, you will need to:
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Have passion, knowledge and experience in coding, computing and technology
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Have strong presentation skills
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Have strong communication skills
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Be personable and able to confidently communicate with people from a range of backgrounds and professions.
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Be passionate and committed to tackling educational inequality
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Be punctual and organised
Availability: Workshops will run during the day on school holiday dates, on Saturdays or in the evening (5pm-8pm).
Additional information: We will need to conduct reference checks and you will need an Enhanced DBS for this role as you will be working directly with children. We can process this for you or you may submit one if this is less than 2 years old.
Rate of pay: This is a self-employed role. You must be aged 18 or above. Facilitator sessions range from 2 to 6 hours. The rate of pay will vary based on the budget of the funder.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a good listener? Are you able to manage group conversations and ensure people feel comfortable together and that groups run smoothly? We need you to facilitate our weekly telephone groups that offer blind and partially sighted people the opportunity to socialise with others.
This is a telephone-based role that you can do from home. You will need access to a landline or mobile phone We ask you to commit to between 1 and 3 hours per week to facilitate Talk and Support befriending groups which will be at the same day and time each week. Each group runs for an hour.
How often will I be needed?
- 1 Hours per Week
Key requirements
- This role requires 2 references
Location
Region
- North East, South East, Northern Ireland, Yorkshire and the Humber, Greater London, East of England, South West, North West, Wales, West Midlands, East Midlands, Scotland
Home based
- This role is home based
Additional location information
-
Home Based: over the telephone (this role requires you to have a landline or mobile telephone) The groups meet during the day from Monday to Friday.
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- Effective listening skills;Good verbal communication skills;Work with wide range of people
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you a dedicated professional with a passion for community engagement and urban planning? Perhaps you have recently retired and would like to help the next generation of planners to gain some experience?
Planning Aid for London is seeking dynamic individuals to join us as a Lead Volunteer Caseworkers. This role is a great opportunity for experienced town planners to help communities to shape the future of London's neighbourhoods and contribute to positive community development.
What We're Looking For:
We are seeking experienced and motivated individuals with at least 5 years experience in:
- Urban planning
- Development management
- Planning policy
- Planning enforcement
- Planning applications (understanding the terminology, responding to planning applications)
- Navigating planning committee meetings
If you have proven leadership skills, excellent communication skills and a commitment to empowering communities, we want to hear from you!
Diversity Statement
Planning Aid for London's main aim is to help support greater diversity and inclusion for residents as part of the planning system. We work to empower people to have real influence over decisions about their environment and communities and welcome opportunities from anyone who would like to help us to achieve that.
Planning Aid for London is aware that discrimination based on sex, race, ability, sexuality, class, gender, religion, age, maternity, parenthood or other characteristics can be consciously or subconsciously replicated in its undertakings and will eliminate any form of discrimination in its activities. To achieve this Planning Aid for London regularly reviews and monitors their work and practises.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Digital Trustee with expertise in AI and digital technologies, including regulation of AI use within organisations, you will play a pivotal role in providing strategic direction to our ethical AI adoption and digital transformation. This position is a voluntary trustee role, requiring a passionate and dedicated individual with experience in emerging tech trends, particularly in the non-profit sector and a genuine commitment to the values and objectives of our organisation.
About Us
The European Network on Statelessness (ENS) is a civil society alliance of organisations and individuals working to promote the right to a nationality in Europe. Our network brings together over 180 members in more than 40 countries. Since establishing in 2012, we have been dedicated to raising awareness about statelessness and the right to a nationality, supporting legal and policy development, and building civil society’s capacity to act. Our secretariat team of 9 is based in the UK, our Board of Trustees includes individuals based in the UK and across Europe.
We are a fully digital and paperless team, using MS365 and a CRM. We have developed and maintain innovative digital tools like the Statelessness Index (which analyses and compares how European countries are protecting stateless people and taking steps to end statelessness) and the Statelessness Caselaw Database (the first database containing case law related to statelessness in Europe, a vital tool for legal practitioners). Now we're looking forward to harnessing technology like AI and more, to continue to innovate in our work to end statelessness and protect people without a nationality.
Our vision is for a Europe where everyone is able to realise their right to a nationality.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our County Representatives (CR) will support our Fundraising Team by being the public face of Combat Stress in their local county, and will help build support from individuals and groups by raising awareness and funds. Income generation is key to our continued success and the support of volunteers enables us to raise more funds to support former servicemen and women, so that when a veteran is having a tough time, we’re there to help tackle the past and to help them take on the future.
Hours:The role is flexible. You can give as much or as little time as you are able. However, we do ask you ideally commit enough time to build meaningful awareness and support on your base.
What are the benefits of volunteering for Combat Stress?
- A full induction to Combat Stress and its work, including training and appropriate materials to support you in the role such as t-shirts, banners and cheer sticks.
- Ongoing support, advice and guidance from the Senior Challenge Officer. • Learn and develop fundraising skills.
- Meet new people and be actively engaged in your local community.
- Helping our fundraisers to feel great and keeping them motivated throughout their challenge.
- Receive reimbursement for out of pocket expenses
- Be part of the UK’s leading Charity for veterans’ mental health.
- Have the reward of knowing you will be making a positive contribution to the lives of UK Veterans and their families.
Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Focus Birmingham is a specialist charity that provides expert support, care, and advice to individuals living with visual impairments and additional complex needs. Through our residential, community, and day services, we empower people to lead fulfilling lives, maintain independence, and engage meaningfully with their communities.
Our person-centered approach ensures that every individual we support is treated with dignity, compassion, and respect. We are committed to building an inclusive society where barriers to independence are removed and where every person’s potential is recognised.
As we look to the future, we are focused on strengthening governance, embracing innovation, and expanding our impact across the city and region. We are now seeking a Legal Trustee to join our Board and help guide us through the legal, regulatory, and ethical challenges of leading a complex, values-driven organisation.
Why Join Our Board as Legal Trustee?
Charities operate in a highly regulated environment where strong legal oversight and governance are critical. The Legal Trustee will play a vital role in ensuring that the charity complies with its statutory obligations and maintains a culture of integrity, transparency, and lawful conduct. This is a unique opportunity to apply your legal skills in a high-impact, purpose-led context helping to protect the charity’s long-term sustainability and the rights of the people we serve.
Role Purpose
As a member of the Board of Trustees, the Legal Trustee shares collective responsibility for the governance, strategy, and sustainability of Focus Birmingham. In addition to these general duties, the Legal Trustee provides expert legal insight and guidance to the Board and executive team, ensuring the charity complies with relevant laws, maintains robust risk management, and adheres to best practice in governance and decision-making.
You will work closely with the Chair, Chief Executive Officer, and fellow Trustees, supporting key decisions across areas such as regulatory compliance, contracts, safeguarding, employment, and charitable governance.
Key Responsibilities
General Trustee Duties
- Ensure the charity complies with its governing documents, charity law, company law, and all relevant legislation or regulations.
- Contribute to the development and monitoring of Focus Birmingham’s strategic direction and operational plans.
- Act in the best interests, avoiding conflicts of interest and maintaining confidentiality.
- Uphold and champion the charity’s values, mission, and policies including those related to safeguarding, equality, and inclusion.
- Attend and participate actively in Board meetings (typically held quarterly), relevant sub-committees, and strategic events.
- Maintain effective oversight of financial performance, risk, and governance quality.
- Serve as a critical friend to the executive team, providing support, challenge, and encouragement.
Legal Trustee-Specific Responsibilities
- Act as the Board’s primary source of legal expertise, offering high-level advice on legal, regulatory, and contractual matters.
- Advise the Board on its responsibilities under charity, company, employment, data protection, and safeguarding law, among others.
- Support the scrutiny of key contracts, leases, service agreements, and policies to ensure legal compliance and mitigate risks.
- Guide the Board in managing disputes, liabilities, or potential legal actions, working with external counsel when needed.
- Assist with drafting and reviewing governance policies, board terms of reference, delegated authorities, and codes of conduct.
- Ensure the charity is prepared for regulatory inspections (e.g., Charity Commission, CQC) and supports compliance reporting.
- Monitor emerging legal developments that may impact the charity and advise accordingly.
We exist to make lives better
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you enjoy a good pub quiz and researching interesting questions? We're looking for someone like you to facilitate our fortnightly telephone quiz group for blind and partially sighted people who love to take part in a good pub quiz. You'll contribute to the group to ensure that all participants feel comfortable and that the group runs smoothly as well as researching the questions - and answers!
You'll help members of the group feel safe to be in the group and enable them to join in the quiz each fortnight. You'll look after their welfare and flag any safeguarding concerns with our Talk and Support team for follow up.
How often will I be needed?
- 3 Hours per Week
Key requirements
- This role requires 1 reference
Location
Region
- South West, Scotland, East Midlands, North East, Yorkshire and the Humber, East of England, Wales, North West, Greater London, West Midlands, Northern Ireland, South East
Home based
- This role is home based
Additional location information
-
This role is home based, over the telephone. No travel is required.
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- Empathy with blind and partially sighted people. Good listening skills. Good verbal communication skills. An interest in pub quizzes including researching questions. Working with wide range of people
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role description
All Abortion Talk trustees are responsible for ensuring that we:
● have effectively evaluated the success of our three-year strategy.
● develop and implement a new, 2027 - 2030 strategy for Abortion Talk, to help us achieve
our vision of a world free of abortion stigma.
● comply with our governing document (i.e. our charitable objects), charity law, company
law and any other relevant legislation or regulation.
● apply our resources only in pursuing our charitable objects and for the benefit of the
public.
● protect the pro-choice, feminist and inclusive values of our charity.
● effectively govern the charity, which includes making sure we have the proper policies
and procedures in place.
● ensure financial stability.
The role of the chair also includes:
● leading the board to develop our new, 2027 - 2030 strategy.
● providing leadership to the organisation and the board and ensuring that everyone
remains focused on the delivery of the organisation’s charitable purposes to provide
greater public benefit
● chairing board meetings.
● ensuring that decisions taken at meetings are implemented.
● making sure the Board is able to regularly review major risks and associated
opportunities, and satisfy itself that systems are in place to take advantage of
opportunities, and manage and mitigate the risks.
● ensuring trustees fulfil their duties and responsibilities for the effective governance of the
charity.
● appraising the performance of the trustees and the board on an annual basis.
● regularly reviewing and acting to ensure the board has a balance of skills, knowledge
and experience needed to govern and lead the charity effectively.
● representing the organisation at functions and meetings as an external representative of
the board. Acting as a spokesperson as appropriate.
● supporting the development of board members, individually and collectively.
● bringing impartiality and objectivity to decision-making.
● working with our lead freelancer, providing them with advice and support as needed.
● role model a commitment to Abortion Talk’s values, and advocate for this across the
organisation.
The above list is indicative, not exhaustive, and the Chair may be required to engage in
additional activities from time to time.
Time commitment: Four two-hour virtual meetings per year, plus one in-person strategy day
(held on a Saturday in London). Additional time to prepare for the meetings and provide ad hoc
advice to Abortion Talk’s lead contractor and volunteers as required, estimated to be around 20
hours per month.
Person specification
Essential
● Professional leadership experience.
● A full commitment to all of our values (set out above).
● A willingness and ability to dedicate the time and effort required to direct how Abortion
Talk is run and managed.
● Good, independent judgement and a willingness to speak your mind in acting as a
critical friend to Abortion Talk’s leadership (including other trustees)
● An ability to think creatively.
● An understanding and acceptance of the legal duties, responsibilities and liabilities of
trusteeship
● An ability to work effectively as a member of a team.
● A commitment to Nolan’s seven principles of public life: selflessness, integrity,
objectivity, accountability, openness, honesty and leadership.
Desirable
● Professional leadership experience at small charities/helpline providers.
● Previous experience as a charity trustee.
Interviews
There are like to be two interview stages:
Stage one: A call with our current chair, lead contractor and an Abortion Talk volunteer or board
member. This is likely to take place between 5pm and 8pm on either Wednesday 14th or
Wednesday 21st January 2026.
Stage two: If successful at stage one, you will be invited back to a call with our current chair
and two other trustees. This is likely to take place between 5pm and 8pm on Wednesday 4th
and Thursday 5th February 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our amazing volunteer team to raise awareness of the issues affecting blind and partially sighted people in relation to sport. You will give talks in person or virtually, sharing your own story to improve understanding of sight loss to sports clubs, sporting venues and facilities and community groups. You’ll be making a real difference to people living with sight loss by helping to improve accessibility and inclusivity, creating a sporting world without barriers.
What you’ll be doing
1. Talks to sports and physical activity providers to support and encourage them to consider the needs of blind and partially sighted people by sharing your story to audiences, for example, local leisure centres, sporting venues and sports clubs.
2. Delivering talks to raise awareness of existing sporting and physical activity opportunities for blind and partially sighted people.
3. Representing RNIB as an Ambassador for the Community Connection service.
What you’ll gain from the role
1. A chance to give something back in an area you are passionate about.
2. A chance to make a difference with a sense of achievement.
3. A chance to build a strong community of sports people with sight loss.
4. A chance to be part of a team of like-minded people, increasing your confidence and skills to talk to groups of people with impact, with an opportunity to develop your role into delivering independently over time.
5. Opportunity to explore different roles within our organisation including our internal recruitment vacancies
In return for donating your time we will support you with:
1. A rewarding role
2. A great Induction and Training, in particular training in public speaking and story telling will be given.
3. A supportive Manager
4. Regular catch-ups
5. Expenses
6. An opportunity to connect with other volunteers
How often will I be needed?
- 4 Hours per Month
Key requirements
- This role requires 1 reference.
Location
Region
- Northern Ireland
Who this opportunity will suit
- This role is reserved for blind and partially sighted applicants
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- You’ll ideally have 1. Lived experience in playing, spectating, or delivering sport or physical activity sessions as a blind or partially sighted person. 2. Lived experience of issues affecting blind and partially sighted people in relation to sports and physical activity. 3. Be comfortable speaking to different audiences to share your sporting story, or a willingness to try with our support. 4. Have effective communication skills. 5. An outgoing friendly approach to meeting new people
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're STAMMA. We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference. Where no-one judges us on our stammer or the way we choose to deal with it.
We will stand up for and empower those who stammer and challenge discrimination wherever we find it. We will provide support and information and fight for speech and language therapy services for those who want it. No matter how you talk, we're here for you. Join us and help the public understand that stammering is not a sign of being shy, drunk, dishonest, nervous or weak. It's simply how some of us talk.
We provide a free national helpline, email and webchat service, online resources and information, support for local groups and professional networks, for families with children who stammer, and an Advocacy Service for those who have been discriminated against because of their stammer.
STAMMA’s Helpline Services include our phoneline, webchat and email support services and are a hugely important part of STAMMA’s work. This is frontline stuff, responding to people reaching out for information and support. It’s a great opportunity to spend time chatting with people who stammer, as well as their parents, grandparents, teachers and employers, taking the time to make space to listen and to value what they have to say. Where appropriate we then signpost people to useful information, support and services.
We use a virtual call centre which means you can take calls and webchats from home, using a desktop or laptop computer.
Our helpline is manned by our amazing volunteers from 10am - 2pm (our morning shift), and from 4pm - 8pm (our evening shift), Monday to Thursday. We are looking for dedicated volunteers who can commit to one of the following shifts on a weekly basis:
Mondays 4pm - 6pm
Thursday 4pm - 8pm
We think that you (and our callers!) will get the most out of this opportunity if you're able to volunteer with us for at least 12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact.
About the role
Working within our Helpline Services, we’re hoping you’ll feel comfortable to:
- Take helpline calls (listening and speaking on the phone)
- Respond to webchats (reading on-screen messages and typing responses)
- Sending occasional emails
If you wish to, you can also be linked to an area of project work. That way, if the helpline services are quiet during your shift, you can get involved in other areas of STAMMA’s work. Project work is likely to involve reading and reviewing documents and resources, contributing to discussions and campaign ideas, and helping develop new resources.
We provide structured, online training that you can complete at your own pace, but is likely to take about 8-10 hours in total to complete. Following the training, you’ll have practice helpline calls and webchats. If you feel ready after that, you’ll start working in the helpline services. Ongoing support includes:
- Monthly helpline services meetings where you can meet other helpline volunteers. These monthly meetings include a short training session and discussion where we share and learn from our experiences of different calls and webchats.
- We have a WhatsApp group where you can keep in touch with other volunteers.
- Volunteer supervisors are available for one-to-one support and discussions.
- Access the training modules as many times as you want.
Who are we looking for?
You’re likely to enjoy volunteering in the Helpline Services if you:
- have a genuine curiosity about people and their experiences
- are able to understand written and spoken English
- are comfortable enough to speak on the telephone
- are comfortable with basic email functions
- have good administration skills
- enjoy listening and talking to people
It’s not essential to stammer yourself if you’re interested in working in our helpline, but it can be an advantage if you do, or if you are the parent of a child who stammers. Many of our callers find it really helpful to know that they’re speaking to someone who really ‘gets it’ and who has that personal insight into some of the issues and questions they have.
This is a volunteer role is remote, so you will need access to:
- a quiet place where you can work in privacy and not be overheard during calls
- a mobile phone or landline
- a computer or laptop
What can you gain from this opportunity?
This is a wonderful opportunity to join a small and friendly team! We'll make sure you're supported in every step of your journey, and you'll get to meet some inspiring people. You'll gain skills that you'll be able to use in all areas of your life and build experiences for your CV. Most importantly, you will make a real difference in the lives of people who stammer.
How to apply
To apply, please fill in our volunteer form that is linked to this opportunity.
We are dedicated to making sure our roles are accessible and open to all. If you have any questions, please don't hesitate to reach out to us.
We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you happy to listen to others talking about their experience of building or carpentry? We are looking for someone like you to facilitate our monthly special interest group for blind and partially sighted people who are interested in these topics and who would like to share their experience with others.
You will contribute to the group to ensure that all participants feel comfortable and that the group runs smoothly.
This group will run monthly either over the telephone or as a video call.
How often will I be needed?
- 2 Hours per Month
Key requirements
- This role requires one reference.
Location
Region
- North West, Scotland, Wales, East Midlands, North East, Northern Ireland, West Midlands, Greater London, East of England, Yorkshire and the Humber, South West, South East
Home based
- This role is home based
Additional location information
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The groups meet during the day from Monday to Friday.
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- Empathy with blind and partially sighted people. Good listening skills. Experience of working in the building or carpentry trades, or a keen interest in these topics. Ability to work with wide range of people. Ability to use the telephone or video call system to talk to groups of people.
