Advice volunteer roles in upton park, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone to replace our current housing advice role as she is having to take time off. If you have expertese in this area please apply!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for trained or experienced Mckenzie friends to offer some scottish family law legal advice on our groups. We have a few volunteers already but they dont know scottish law.
We are looking for someone training / trained / or have experience in family courts for Scotland
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Opportunities with Unique Support Hub: Asylum Support Team – Croydon & Crystal Palace Areas
Are you passionate about social justice, community engagement, and making a lasting difference in the lives of migrants and those seeking sanctuary?
We are seeking dedicated, compassionate, and experienced volunteers to join our Asylum Support Team in Croydon and Crystal Palace.
As part of this vital team, you will contribute directly to enhancing the wellbeing and experience of asylum seekers living in the community and those in Home Office accommodations. Your support will play a critical role in helping individuals navigate the complexities of the asylum process and build connections within their new communities.
Volunteer Roles Available
We are looking for individuals to take on a variety of essential roles, including:
- Community Activities Coordinator
Organise and facilitate inclusive, engaging activities both within the reception centres and in the wider community to foster wellbeing, integration, and resilience. - Advice & Advocacy Support Volunteer
Provide one-to-one guidance on asylum procedures, support clients in understanding their rights and entitlements, and escalate cases where needed in collaboration with Migrant Help and AASC providers. - Wraparound Services & Signposting Volunteer
Assist asylum seekers in accessing crucial wraparound services including housing support, digital inclusion, mental health, education, and employment advice.
Provide effective referrals to legal aid solicitors and community organisations.
What We Offer Our Volunteers
- A volunteer allowance per visit
- Paid training sessions to equip you with the necessary skills
- DBS checks fully funded
- Continuous support and professional development
- The opportunity to work within a passionate team making meaningful impact in people’s lives
Who We’re Looking For
We welcome applications from individuals with:
- Lived or professional experience in migration, advocacy, or community work
- Strong organisational and interpersonal skills
- A deep sense of empathy, cultural sensitivity, and a commitment to social equity
- Availability for regular visits and engagements in Croydon and/or Crystal Palace
How to Apply
Please apply by submitting your CV and a brief personal statement by EMAIL outlining your motivation and any relevant experience. Indicate clearly which role(s) you are most interested in.
Application Deadline: Rolling recruitment until positions are filled. Early application is encouraged.
To empower individuals to articulate their needs, access their rights, and fulfil their responsibilities—building thriving, resilient communities.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Information and Advice Service: The Information and Advice service for older people provides a free, confidential, and independent service for anyone aged 65+ living in Bromley and 50 + in Greenwich. Our advisors provide general advice on a range of subjects: employment rights, welfare benefits, housing, consumer rights and adult social care.
Role Summary: Provide information and signposting to older people living in Bromley and Greenwich and provide admin support to the Information and Advice Team, helping to keep the information resources up to date.
What will I be involved in?
- Answering calls and basic enquiries coming into our Information and Advice Service, full training is provided. Present and discuss information with the client in an accessible manner.
- Committed to researching and providing up to date information to vulnerable older people using the internet and other resources.
- Identify and research information relevant to the user’s situation, drawing on resources available.
- Being online and knowledgeable of Microsoft packages and the use of emails
- Liase closely with the Advice Case Supervisor, other advisors, and wider staff team. Seeking guidance and support where required.
- Successfully complete online training courses for Age UK Bromley and Greenwich volunteers.
- Participate in volunteer support meetings with the Advice Case Supervisor and any training on safeguarding adults and appropriate boundaries.
- At all times work in accordance with the organisation’s policies regarding Health & Safety, Equality & Diversity, Safeguarding Vulnerable Adults and Confidentiality & Data Protection. Lone working.
- Represent the professional standards of Age UK Bromley and Greenwich and ensure that you wear your volunteer id badge whilst volunteering.
What skills and qualities will I need to have?
- Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds.
- Good communication skills and confident at speaking to clients on the telephone
- Able to prioritise tasks with good time management skills.
- A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits.
- Be a good listener and have empathy with older people, being approachable and welcoming.
- Interested in learning and developing new skills required of the role. Demonstrate that you are interested in what the client has to say by communicating respect and warmth.
- Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client.
- Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.
Benefits of getting involved:
- Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich
- Committed to supporting the Information and Advice service deliver a difference to all their clients.
- Ongoing support and role training with feedback given.
- Opportunities for networking with other volunteers and being part of a wider volunteer team.
- Awareness of Age UK Bromley and Greenwich social events, services, and projects
Other information: Prospective volunteers will complete a recruitment process and be required to provide details of two references and agree to submit details for and undertake an Enhanced Disclosure and Barring Services (DBS) check. All our volunteer roles are 18+, Monday to Friday, 9am to 5pm. Age UK Bromley & Greenwich will reimburse all expenditure reasonably incurred. Receipts to be provided with expenditure claims.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Information and Advice Service: The Information and Advice service for older people provides a free, confidential, and independent service for anyone aged 65+ living in the borough of Bromley and 50 + plus in Greenwich. Our advisers provide general advice on a range of subjects: employment rights, welfare benefits, housing, consumer rights and adult social care.
Role Summary: Supporting and providing information to clients across a wide range of enquiry areas including welfare benefits, housing, Social Care, relationships, and consumer issues.
What will I be involved in?
- Identify and research information and services to signpost that are relevant to the client’s situation, drawing on information resources, agencies, and other sources of information.
- Committed to researching and providing up to date information to vulnerable older people using the internet and other resources.
- Familiarize and keep updated with resources available from Age UK factsheets and Information Guides available.
- Completion of the Adviser Induction programme which includes training courses on relevant topics. Followed by shadowing sessions within the I & A Team.
- Successfully complete online training courses for Age UK Bromley and Greenwich volunteers.
- Participate in volunteer support meetings with the Advice Case Supervisor and any training on safeguarding adults and appropriate boundaries.
- Present and discuss information and advice with the client’s consent, act on their behalf, and represent their interests with third parties by letter, telephone or in person.
- Recording and updating case records on Charitylog including capturing consent. Using Microsoft packages and emails.
- Liase closely with the Advice Case Supervisor, other advisers, and wider staff team. Seeking guidance and support where required.
- At all times work in accordance with the organisation’s policies regarding Health & Safety, Equality & Diversity, Safeguarding Vulnerable Adults and Confidentiality & Data Protection. Lone working.
- Represent the professional standards of Age UK Bromley and Greenwich and ensure that you wear your volunteer id badge whilst volunteering.
What skills and qualities will I need to have?
- Enjoys talking and helping our clients, 65+ living in Bromley and 50 + in Greenwich from a wide range of backgrounds.
- Good communication skills and confident at speaking to clients on the telephone
- Able to prioritise tasks with good time management skills.
- A commitment to ensuring that customers are provided with accurate relevant information and support. Interested in finding out more about social welfare law advice e.g. housing and welfare benefits.
- Be a good listener and have empathy with older people, being approachable and welcoming.
- Demonstrate a non-judgmental approach. The listener may personally disagree with the client’s opinions or actions but attempts to understand the client’s point of view and shows that they still value the client.
- Being able to maintain client confidentiality, understand the importance of keeping within the parameters of the role and have a good understanding of GDPR and Data Protection.
Benefits of getting involved:
- Being part of a team who are passionate about helping clients 65+ living in Bromley and 50+ in Greenwich
- Committed to supporting the Information and Advice service deliver a difference to all their clients.
- Ongoing support and role training with feedback given.
- Opportunities for networking with other volunteers and being part of a wider volunteer team.
- Awareness of Age UK Bromley and Greenwich social events, services, and projects
Other information: Prospective volunteers will complete a recruitment process and be required to provide details of two references and agree to submit details for and undertake an Enhanced Disclosure and Barring Services (DBS) check. All our volunteer roles are 18+, Monday to Friday, 9am to 5pm. Age UK Bromley & Greenwich will reimburse all expenditure reasonably incurred. Receipts to be provided with expenditure claims.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a new Chair to provide strategic leadership at a time when demand for our advice services is at an all-time high. Help shape our vision, champion our mission, and make a tangible difference in the lives of those facing challenges.
About Citizens Advice East Berkshire
Citizens Advice East Berkshire offers crucial help and advice when people need it most. No one but Citizens Advice sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today.
What will you be doing?
We are at an important stage in our development and we are seeking a new Chair to replace our current Chair who will be standing down as her term finishes. We have ambitious plans for our future and we are looking for a Chair who can help drive our mission forward.
Building on our successes to date, we want a new Chair to lead us through the next exciting phase of our journey. You will have a strong background and track record of providing leadership at board and/or senior executive level and will have a passion for supporting people facing tough life challenges. You should have the judgement and vision to operate effectively at strategic level and you should demonstrate the skills and expertise to help drive our mission forward. We are looking for someone with 3 years+ professional experience in one of the fields of Fundraising strategy, Governance, Operations management or Advice / Advocacy.
We are looking for someone who has:
- Experience of operating at a senior strategic leadership level within an organisation
- Successful track record of achievement through their career
- Experience of charity governance and working with or as part of a Board of Trustees
- Passion for supporting people facing tough life challenges
- Ideally has served as a Chair or Vice Chair and is familiar with leading a Board
What are we looking for?
You’ll need to:
- Understand the type of work undertaken by a local Citizens Advice and the Citizens Advice network
- Understand and accept the responsibilities and liabilities of a trustee
- Be non-judgmental and respect views, values and cultures that are different to your own
- Have a good basis of leadership skills (and preferably you have served within a Board, ideally as Chair or Vice Chair or led a Committee)
- Have the ability to facilitate and lead meetings
- Have good interpersonal skills
- Have good listening, verbal and written communication skills
- Be able to exercise good independent judgment
- Have good numeracy skills to understand accounts with the support of the treasurer
- Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- Be willing to undertake mandatory training in your role
- Line manage and support the Chief Executive Officer
What difference will you make?
Citizens Advice East Berkshire makes transformational differences to people who need support when facing life crises. As Chair you will play a significant part in ensuring we are able to expand and grown our services to make a significant difference to many more individuals and families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Single Parents Support and Advice Services, we are a Charitable Incorporated
Company with over 35000 members UK wide
Our charity founder and director Nicola Booth in 2012 took the initiative to set up
SPSAS with the purpose to reduce isolation, loneliness, and to promote equal and
fair treatment among Single Parents and their Children. We also aim to help, advise
and support Single / Lone Parents by giving them access to support and services
that normally they would not have access for varied reasons. We also aim to
eliminate the stigma attached with being a single parent in society and across all
ethnicities across the UK.
Our charity runs solely on donations and all members of our charity including the
director are currently working on a non-paid voluntary basis. Despite these hurdles
We feel we have made a positive impact with our services.
We are seeking Legal advisors to work remotely to conduct research and provide
advice on various areas on law via email to members seeking advice.
Legal Advisor Responsibilities:
Conducting legal analysis and researching legal matters.
Providing advice on legal matters.
Drafting legal opinions, memoranda, and briefing documents.
Reviewing legal material.
To be considered we require the individual to meet the criteria below
Legal Advisor Requirements:
Bachelors degree in Law/ currently studying/completed LPC/BPTC
Strong analytical and research skills.
Effective interpersonal and communication skills.
Ability to work well within a team and individually.
Ability to work long hours when needed.
Commit to one day a week for a minimum 3-month period
We hope we have caught your interest and very much appreciate you volunteering
for SPSAS
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone who knows the CSA / CMS system to either do some on-line advice sessions or to be on the board readily available to answer CSA questions. This is an on-line role so needs access to facebook and an email address will be provided
Single Parents Support and Advice Services is a Charitable Incorporated Company with over 35000 members UK wide.
Our charity founder and director, Nicola Booth, took the initiative to set up SPSAS in 2012, with the purpose to reduce isolation, loneliness, and to promote equal and fair treatment amongst Single Parents and their Children. We also aim to help, advise and support single / lone parents by giving them access to support and services that they normally would not be able to access for varied reasons. We try to eliminate the stigma attached to being a single parent in society, within all ethnicities across the UK.
Our charity runs solely on donations and all members of our charity, including the director are currently working on a non-paid voluntary basis. Despite these hurdles, we feel we have made a positive impact with our services.
We are looking for a solicitor or barrister to occasionally supervise our legal student advisors currentlystudying LPC/BPC. The role is based remotely
Key Responsibilities:
Your duties will include, but are not limited to, will include the supervision of students carrying out legal work, including some legal advice activity,
Essential
·Be a qualified solicitor/barrister with experience of family law and various other laws;
·Have a valid practice certificate
·Commitat least 1 day a week for a minimum 3-month period
·Have an enthusiasm for working with students;
·Have proven networking and public speaking skills;
·Be dedicated to providing a stimulating learning environment for students;
·Have a demonstrable commitment to pro bono, ideally through pro bono work or volunteering;
·Have an understanding of and commitment to the roles of both clinics and pro bono in the provision of legal services;
·Have excellent organisational and management skills;
·Have excellent verbal and written skills and ability to convey complex information in an accessible way;
·Be able to work under pressure and meet deadlines ;
·Be able to prioritise tasks;
·Be able to work as part of a team;
·Be able to use computer and information technology;
·Demonstrate enthusiasm, initiative and motivation
We hope we have caught your interest and very much appreciate it if you would agree to become a volunteer for SPSAS.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At a time when we are experiencing the largest reforms to the welfare rights system in a generation, we believe this is an exciting opportunity for individuals interested in welfare rights work, to join a respected organisation working at the forefront of the advice sector.
The Welfare Benefits Unit offers specialist welfare benefits advice to those who work with members of the public. Our experienced advisers provide independent support through our advice line, publications, training, consultancy, campaigns and projects.
The Welfare Benefits Unit aims to maximise benefit take-up, helping to reduce the incidence and impact of poverty and in doing so improve health, well-being, financial and social inclusion. We are a registered charity based in York. We primarily operate in North Yorkshire and York although some of our services are accessed by organisations working further afield.
We continue to aim towards a board that reflects the populations we work to support, and as such, welcome individuals from diverse ethnic communities, LGBTQIA+ groups, as well as younger people, those with disabilities, and those who have lived experience of the welfare benefits system.
Knowledge, Skills and Experience
We welcome and support applications from those new to being a Trustee. We also know that studies have shown some people are less likely to apply for positions unless they believe meet every requirement in the description. The most important thing for us is to find Trustees that connect with our values and who can readily buy into our mission. Though we have suggested skills and experience areas below, which would be keen to hear from, we’re eager to meet people that believe in our mission and can contribute to our board in a variety of ways – not just candidates who tick all the boxes.
We’re keen to add these areas of skills and experience to our board:
- Financial, legal or HR matters (especially as they may apply to a small charity)
- Expertise in marketing, digital or similar technological areas
- Welfare benefits system and welfare rights advice or lived experience.
About the Role
All Trustee positions are voluntary with reasonable expenses remunerated. To be an effective Trustee, you will need to commit up to 1-2 days per quarter to attend and prepare for board meetings which are held virtually.
Effective Trustees support our work by:
- ensuring we are working towards our vision, mission and values in everything we do
- ensuring the effective and efficient use of resources, maintaining proper financial and regulatory oversight and best practice as a charity
- approving the annual budget, and supporting strategic decision-making by actively contributing advice and guidance
- appointing key personnel such as the Chief Executive, and determining pay and conditions for the wider team
- constructively guide the Senior Leadership Team in the delivery of the organisation’s strategy
- actively representing and championing the work of the Welfare Benefits Unit.
Maximise benefit entitlement, ensuring access to expert advice, improving the capability of advisers, disseminating information and influencing policy




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
As an Education Advice Caseworker Assistant, you will support the Family Support Worker in their work to advise families on issues relating to schooling and child wellbeing.
You will be supporting Latin American families with children (mainly Spanish- speakers) aged 5-19 years old, who have recently migrated to the UK and are not yet in school or have only just started.
Main tasks and responsibilities
Assisting the Education Advice Caseworker in:
● Supporting parents with the school admissions process in the UK. This includes:
providing information about the UK education system; explaining the school admissions process; helping parents fill in application forms; writing/calling Local Authority School Admissions; and following up on unsuccessful applications;
● Planning and delivering parent workshops and focus groups to respond to parents’ needs (e.g., positive parenting, school in the UK, bullying, etc.);
● Putting together useful resources for parents and staff, including simple translations, fliers, handouts, etc.;
● Creating documents and information sheets for parents including half term activities, breakfast clubs, afternoon wrap around, extracurricular activities, etc.
We are looking for someone who is/has:
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Fluent in English (essential) and intermediate Spanish or Portuguese (desirable);
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A flexible and enthusiastic individual, who is confident with working in a multicultural and multilingual environment;
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Strong interest and experience in working with children and their families in creative and/or educational set;
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An understanding of safeguarding and commitment to promoting children’s welfare;
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A warm, friendly, patient, enthusiastic and empathetic approach towards children and their families;
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Good time management and organisational skills;
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Good interpersonal and communication skills and attention to detail;
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Ability to set own work priorities, take initiative and work with minimal supervision.
Led by and for the community, we support the development, agency and participation of all Latin Americans and Spanish and Portuguese-speaking migrants
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for social workers to join our social worker and safeguarding team to give background help and advice to members who are in need of this.
Someone who can work as part of a team but also on their own when needed, we will take on trainees as we have a supervisor in this team
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
EHRAC is a team of experts in international human rights law and international mechanisms. We support and collaborate with human rights defenders in Ukraine and the South Caucasus to litigate ground breaking strategic cases to secure justice and challenge impunity.
EHRAC’s Advisory Board provides guidance to the Co- Directors on issues of finance, operations, communications and strategic direction, and provides insight and advice on the situation in EHRAC’s target region.
The Advisory Board member with financial management experience maintains an overview of EHRAC’s financial affairs. They ensure that effective and appropriate financial measures, controls and procedures are in place and provide support to EHRAC’s finance and grants team on an adhoc basis.
As well as attending the main meetings of the Advisory Board, they will join the Subcommittee, which consists of three Advisory Board members and meets quarterly (online or in person).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role: Our scholars are eager to meet graduates and professionals who can support them in achieving their ambitions. Mentors are mainly responsible for providing support and career advice to pupils. Mentors must also be committed to supporting us at our events, which take place in the evenings and on Saturdays throughout the term. These events include our scholar enrichment days, our parent and pupil information sessions and our volunteer social events which are held in London.
Availability: Mentors must be available for approximately 2-3 hours a month to meet with their mentee, and discuss via phone, email or in person. There is a minimum commitment of one year (three terms).
In addition to this, you will need to support a minimum of 2 events throughout the year. Enrichment and skill-building events for our scholars usually take place in the evenings and at weekends, with events ranging from 2-8 hours in length.
Location: Mentoring sessions and events can take place online or in person.
Responsibilities:
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Working collaboratively with parents to give students guidance and advice on how to achieve their aspirations
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Informing pupils of opportunities to them so that they can achieve their aspirations
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Meeting with pupils for one to one mentoring sessions
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Supporting pupils with university, sixth form or job applications
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Monitoring and reporting on each pupils progress
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Giving feedback to parents and programme coordinators
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Working collaboratively with other tutors and mentors
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Supporting at events including:
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Collaborate effectively with other volunteers within the events team
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Assist with setting up and clearing up at events
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Support workshop facilitators with managing groups of young people or parents
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Assist with the coordination of lunch or refreshments for attendees
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Assist the event coordinator with ensuring the health and safety of attendees and overall risk management at events
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Give feedback to the event coordinators and programme managers at the end of each event.
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Person specification:
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Be passionate and committed to tackling educational inequality
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Enjoy working with children and young people
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Be educated to a minimum of degree level or equivalent
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Possess strong communication skills both written and verbal
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Be punctual and organised
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Be able to remain calm under pressure
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Have excellent time management skills
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.