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Multiple Locations
£22,000 - £24,500 per year (pro rata)
Adfam is working with Changing Lives to deliver new support for adult family members affected by someone else’s substance use in York
NFP People on behalf of Stroke Association
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Page 5 of 19
South Yorkshire
£23,500 per year
Contract, Full-time
Job description

City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first survivor of modern slavery. Since then, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life controlling issues. We are passionate about restoring the lives of those we support, and it would not be possible without our dedicated team of staff and volunteers.

Our Accommodation teams work to provide a safe and secure place for Survivors of Modern Day Slavery who have no where else to go. Accommodation Coordinators are organised and caring. They assist with the management of the service to our accommodation clients by supporting current caseworkers with their cases, offering guidance and instruction and helping train and induct new caseworkers. In addition to this they will complete administrative duties in line with The Salvation Army Modern Slavery Contract. 

• Oversight of preparation of bedrooms, folders and paperwork for new clients

• Arrange team meetings for the house staff and volunteers as well as attend staff and management meetings as needed.

• Maintaining, and developing as needed, local service links and contacts

• Oversight of health and safety checks at the property

• Keeping stock of welcome packs and manage donations at the accommodation

• Administrating petty cash use at the accommodation

• Oversight of Client Management System (CMS) tracking support hours and case management

• Administration of caseworkers/support workers and volunteer’s rota at the accommodation

• To ensure the staff/client and communal and private (indoor and outdoor) areas are kept clean and tidy and to administrate any necessary cleaning rotas

• To organise weekly activities for clients and be a link for those accessing activities in the local area

• To help resolve any on-going issues in the accommodation

• To oversee and help source any health and wellbeing needs in the accommodation

• To encourage feedback and respond to action points raised by clients about the accommodation

• To oversee activities being implemented for clients e.g. holidays, half-term etc

• To organise day to day running of shifts such as appointments, staffing levels and client’s needs

• To carry out on call as designated on the rota

• Management of caseworkers  in the team. Including but not limited to: interviews, supervisions, appraisals and managing leave requests.

• Be the first point of contact for your team.

• Ensuring adherence to all internal procedures regarding City Hearts, the Safe House and any legislation

• Promoting CH in adherence to the terms of the contract – this may include attending events on behalf of CH as a whole.

Additional documents
Application Form (.docx)
Recruitment Monitoring Form (.docx)
Female Accommodation Coordinator (.pdf)
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More about City Hearts UK
City Hearts UK

City Hearts was founded in 2005, beginning with a single home to help women with life controlling issues, shortly after we welcomed our first s... Read more

Posted on: 03 March 2021
Closing date: 22 March 2021
Tags: Social Care/Development,Advocacy

The client requests no contact from agencies or media sales.

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