6 Advisor jobs in Manchester, Greater Manchester

Online Adviser

Salary: £29,479 per annum
Location: Home-based
Contract: Full-time, permanent
 

At GamCare, we believe everyone affected by gambling harms deserves to be heard, understood and supported without judgement. We are now seeking an Online Adviser to play a vital role in making that support accessible and help people find a way forward when they need it most.

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, deliver free treatment services across multiple regions of Great Britain and raise awareness of gambling harms through prevention programmes.

Joining our Online Services team, you will provide compassionate, practical and person-centred support through a range of digital channels, including live chat, email, online appointments, forums and online communities. From offering reassurance and advice to assessing individual needs, identifying risks and connecting people with further support, you will help individuals navigate difficult circumstances and take positive steps towards recovery.

You will also help create safe, welcoming online spaces where people can share experiences, find encouragement and feel less alone.

You will be part of a collaborative team, with opportunities for supervision, learning and professional development, while helping us continually improve how we deliver accessible and effective online support.

Our Online Services operate seven days a week, between 7.00am and 12.30am. You will work on a rota covering weekdays, evenings, weekends and bank holidays, so flexibility is essential. Although the role is home-based, occasional travel to GamCare offices, meetings or events may be required.

About you

We are looking for an empathetic, resilient and confident communicator who is passionate about helping others. You will bring experience of providing advice, support, customer service or interventions in a client-facing, digital or remote environment, together with the ability to build trust, listen without judgement and manage sensitive or challenging conversations.

You will have an understanding of gambling harms, addiction, mental health, safeguarding or related support needs, and be comfortable recognising risk, maintaining professional boundaries and responding appropriately to people experiencing difficulties.

Organised, digitally confident and collaborative, you will be able to work across multiple systems, maintain accurate records and contribute to a supportive team committed to delivering high-quality services.

What we offer

We want colleagues to feel supported, valued and able to balance their work with life outside work. Benefits include:

• 33 days’ annual leave including bank holidays, pro-rated for part-time colleagues and increasing to a maximum of 38 days with service
• A generous pension scheme, with 6% employer contribution
• Discretionary company sick pay after six months’ service
• A 24-hour Employee Assistance Programme
• Premium access to the CALM app for you and up to five dependants

For further details and to apply please click the apply button.

The closing date for applications is 9 November 2026.

Interviews: Week commencing 16 November 2026 (online).

GamCare welcomes applications from people with lived experience of gambling harms and is committed to equality, diversity and inclusion.

This role is subject to a Basic DBS check. Applicants must have the right to work in the UK, as visa sponsorship is available only in very limited circumstances.