Advocacy caseworker volunteer volunteer roles
Citizens Advice Plymouth employs 180 staff and has 50 volunteers, who work both locally and nationally to support people who have problems with debt, housing, welfare benefits, employment and many other advice areas.
We can all face problems that seem complicated and intimidating. At Citizens Advice Plymouth, we believe that no one should have to face these problems without good quality, independent advice.
We have a clear set of strategic aims. These allow us to provide the advice and support people need for the problems they face and work towards changing policies and practices that affect people’s lives. We value diversity, promote equality and challenge discrimination.
The Board of Trustees has an interesting and challenging task to ensure that the governance and finances of the charity are correct and to advise and support the senior leadership team
The Role
We currently have 9 Trustees and are looking to strengthen our Board of Trustees with 2 new Trustees, who can use their professional and lived experiences, skills and talents to contribute to the on-going success of the Charity. We are specifically seeking individuals who offer experience in one or more of the following areas:
- Chair designate to take over from the current Chair once inducted and has a full understanding of the organisation. We expect that to take approximately 6-12 months depending on time commitments.
- Finance and accounting (not necessarily within a charitable setting, but this would be beneficial) in order to succeed our current Treasurer in 2 years’ time.
- Leadership experience within a charitable organisation
- Previous experience as a Trustee or governor
- Local involvement in the City of Plymouth
We are committed to further diversifying our Board to represent the communities that we serve across Plymouth. We would particularly like to hear from Black, Asian and minority ethnic backgrounds and LGBTQ+ groups. We are also currently seeking to redress our current imbalance so we would particularly appreciate female applicants or people under the age of 30.
About TLC
The Trans Legal Clinic is the first trans-led specialist gender identity legal practice and registered charity in the UK. The mission of the Trans Legal Clinic is simple; we provide free and accessible legal help to transgender and non-binary people in need. Our overarching vision is a society where all people have access to the legal resources required for gender self-determination and where gender diversity is not just accepted but embraced, with trans* people equipped with the necessary legal tools to navigate the world in their affirmed gender.
Service Introduction
The Social Media department is integral to our organisation. The social media team works together to create informative and entertaining content to build a community around the Trans Legal Clinic. We have assisted over 70 clients since October 2023.
Our Social Media department is made up of committed Social Media Content Officers, working under the Social Media Manager.
Key tasks and responsibilities
Design and Content Creation
Be adept and comfortable using Canva, with an eye for design.
Create engaging and eye-catching posts and content for Instagram, TikTok, LinkedIn.
Write engaging captions and copy for social media content to drive engagement across social media channels.
Confident using video editing software and a willingness to learn new editing software as and when required.
Write and edit scripts for video posts.
Teamwork
Engage with assigned tasks and support other volunteers in the social media team.
Keep your fellow volunteers and manager updated on your content creation and any issues you encounter throughout the process.
Set out to reach team performance targets.
Attend team meetings and contribute to discussions.
Be respectful to colleagues and support good communication between all stakeholders.
Work with caseworkers to create content for specific raised issues.
Research and Outreach
Create resources for the organisation and those seeking information on our website in a digestible way.
Reach out to other organisations, especially those that work with trans* people, to collaborate and share knowledge and resources.
Conduct research into relevant topics and how they affect trans* and gender diverse people.
Review
Review and evaluate own performance to identify strengths and areas for development.
Undertake development and training opportunities.
General
Adhere to Trans Legal Clinic’s Policies and Procedures at all times.
Cover for other members of the team and department as necessary.
Be proactive in reviewing and evaluating own performance and identifying upon areas for improvement and development.
Undertake any other duties compatible with the level and nature of the role and/or reasonable duties required by more senior members of staff.
Attend and participate in external meetings and briefings as required.