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Top job
Citizens Advice Hertsmere, Elstree (On-site)
£28,000 per annum
You will play a vital role in extending the reach of Citizens Advice services to underserved communities
Posted 6 days ago Apply Now
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Page 12 of 27
Elstree, Hertfordshire (On-site)
£28,000 per annum
Full-time or part-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location:  Elstree & outreach venues

About Citizens Advice

Citizens Advice provides free, confidential, and impartial advice to help people resolve their problems. We campaign to improve policies and practices that affect people's lives. Our outreach services aim to reach individuals and communities who may face barriers to accessing advice.

Role Purpose

As an Outreach Worker, you will play a vital role in extending the reach of Citizens Advice services to underserved communities. You will work collaboratively with local partners, attend community events, and deliver advice sessions, including applications for disability benefits,  in accessible locations to ensure people receive the support they need.

Key Responsibilities

  • Community Engagement: Build relationships with local organisations, community groups, and stakeholders to identify outreach opportunities.
  • Advice Delivery: Provide high-quality, accurate, and timely advice on issues such as benefits, debt, housing, employment, and immigration.
  • Accessibility: Organise and deliver advice sessions in community venues, including libraries, food banks, and health centres.
  • Promotion: Raise awareness of Citizens Advice services through leaflets, social media, and community events.
  • Data & Reporting: Maintain accurate records of client interactions and contribute to service monitoring and evaluation.
  • Safeguarding: Identify and respond appropriately to safeguarding concerns in line with organisational policies.

Person Specification

Essential:

  • Experience in advice work or community outreach.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage a varied workload.
  • Commitment to equality, diversity, and inclusion.
  • IT literacy and ability to use case management systems.

Desirable:

  • Knowledge of welfare benefits, housing, or debt advice.
  • Experience working with marginalised or vulnerable groups.

What We Offer

  • Comprehensive training and ongoing support.
  • Flexible working arrangements.
  • Opportunities for career development.
  • A supportive and inclusive work environment.
  • Free Parking
Posted by
Citizens Advice Hertsmere View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 11 September 2025
Closing date: 11 October 2025 at 23:30
Tags: Advice / Information, Advocacy, Engagement / Outreach