Advocates jobs
Portraits of Recovery is a pioneering visual arts charity based in Manchester and is the UK’s only visual arts charity inspiring and supporting people affected by and in recovery from substance use. Dedicated to fostering inclusion and systemic change for individuals and communities in recovery from substance use.
Through the transformative power of contemporary visual art, we collaborate with leading artists and Recoverists to challenge stigma, open new conversations about addiction and recovery, and empower marginalised communities. As the UK’s only contemporary visual arts organisation working within this field, we are committed to ensuring that recovery is recognised as a health, social, and cultural issue, driving change through creativity and engagement.
We are seeking an experienced, dynamic, resourceful, and self-motivated person to work as a key senior member of the team, supporting and deputising for Portraits of Recovery’s Director & CEO. Whilst contributing to Portraits of Recovery’s overall strategic development, this role is principally internally focused and involves managing the operational, administrative and financial aspects of the organisation, including managing a small staff team to help deliver Portraits of Recovery’s Business Plan.
Please let us know if you require any reasonable adjustments or have any access needs related to disabilities that we should address during the application or interview process.
Application deadline: Friday, 15 August
Interview notification: Friday, 22 August
Planned interview date: Monday, 1 September
Planned start date (subject to satisfactory references): TBC
Portraits of Recovery is committed to promoting equal opportunities and encourages applicants from all sections of the community.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Opportunity: Fundraising and Administrative Executive Assistant
Location: Remote (with occasional travel and meetings central London)
Hours: Full-time
Salary: £32,000–£35,000 (depending on experience)
Contract: Permanent (subject to probation period)
Closing Date: 24th July 2025
Start Date: As soon as possible
The Britain Palestine Project (BPP) is seeking a highly organised, motivated, and values-driven individual to join our small, dynamic team as a Fundraising and Administrative Assistant. This is a unique opportunity to play a pivotal role in supporting BPP’s fundraising and operational systems. You will manage core administrative functions, maintain donor databases and financial records, support the Board of Trustees, assist with international fundraising trips, and help build strong relationships with our growing network of supporters and donors.
Key Responsibilities:
- Maintain and update CRM systems (Salesforce) and financial records (Xero).
- Provide administrative support to the Board and working groups, including scheduling and minute-taking.
- Support donor communications including donor pitching presentations (PowerPoint), Gift Aid administration, and donor stewardship.
- Coordinate logistics for fundraising trips to the Middle East and manage follow-up actions.
- Assist in drafting supporter emails, organising events and webinars, and managing digital content.
About You:
Essential:
- Excellent organisational, written and verbal communication skills.
- Confident multitasker with attention to detail.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Strong alignment with BPP’s mission and values.
Desirable:
- Experience with CRM (Salesforce), Xero, Mailchimp, or Canva.
- Background in charity administration, fundraising, or communications.
- Familiarity with Israel-Palestine and related humanitarian or political issues.
What We Offer:
- Competitive salary and workplace pension.
- Training and mentoring in nonprofit fundraising and administration.
- Opportunities to participate in Middle East-focused programs and events.
- Flexible, inclusive working culture and space to grow with the organisation.
To apply, please email your CV and a short cover letter including contact details for two referees.
Applications will be reviewed on a rolling basis.
Interviews are planned for week beginning July 28th
About the Britain Palestine Project
The Britain Palestine Project (BPP) is a UK-based Scottish registered charity working for peace with justice, security, and equal rights for Israelis and Palestinians. Rooted in the belief that Britain’s historic and ongoing responsibilities in Palestine must be acknowledged and addressed, BPP promotes informed public debate, legally grounded advocacy, and inclusive educational programming that connects history, law, and civic engagement.
Our mission is to ensure that Palestine is part of Britain’s national conversation—not just as a foreign policy issue, but as a historical and moral responsibility that resonates with communities across the UK.
What We Do
BPP’s work is organised into two core thematic workstreams and two delivery workstreams:
- Advocacy and Law
Engaging UK policymakers through strategic briefings, a flagship Parliamentary Fellowship, international law podcasts, and targeted constituency events. - Education and History
Bringing Britain’s past and present role in Palestine into classrooms and public debate through our schools programme, Essay Competition, digital history projects, films, and webinars. - Communications
Amplifying impact across platforms—Substack, social media, press outreach, and content creation—shaping the public narrative with clarity and authority. - Fundraising and Organisational Development
Strengthening BPP’s core capacity and sustainability through donor stewardship, Middle East engagement, and systems building.
Why This Role Matters
BPP is in a period of growth and transition, evolving from a volunteer-led initiative into a professionally structured charity. We are building the systems and team to deliver an ambitious 2025–2029 strategy that includes trying to influence the next UK General Election discourse, engaging deeply in Parliament, and expanding national education reach.
This position will play a vital role in supporting the smooth operation of our growing charity—ensuring our supporters are valued, our finances and records are accurate, and our public-facing work runs smoothly.
Join Us
You’ll be part of a small, mission-driven team that punches well above its weight. We operate with a collaborative, inclusive spirit, guided by our values and a strong network of supporters, volunteers, and expert advisors.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.
Job Purpose
Gaddum has secured external funding to deliver an Employer care project, which will provide unpaid carers living in Manchester with support and coaching in order for them to re-enter paid or voluntary employment.
Delivery of this support to carers will be by Employment Coaches, who will manage a small caseload of carers and provide them with 1:1 support, helping them overcome barriers to employment and training. You will be responsible for supporting them through every stage of their journey, enabling participants to address their barriers and realise their aspirations. Successful employment coaches believe in the potential of every individual they work with.
Core responsibilities
• To support carers to address their barriers to employment by providing individual tailored packages of support so they can develop the necessary skills and confidence to secure and sustain employment.
• To act as coach and a mentor to build strong positive relationships, guide, motivate, challenge, encourage and help carers obtain sustainable employment.
• To ensure delivery targets are achieved by working with carers to identify employment opportunities and support them into and during employment.
• To meet personal performance targets and Key Performance Indicators.
• To manage a caseload of carers and utilise a variety of coaching strategies to help carers overcome barriers to obtaining sustainable employment.
• To undertake in-depth assessments using a suite of tools to fully understand a carers circumstances, preferences and holistic barriers to progression.
• To co-produce personalised action plans with sequenced interventions and development opportunities.
• To work with multiple agencies to develop holistic approaches to support carers. (Support the carers in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment and develop a career.
• To develop and maintain knowledge of the local labour market to source suitable job opportunities.
• Identify specific recruitment needs of potential employers.
• Develop relationships with key stakeholders to maximise customer opportunities.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• Maintain IT files and customer records to the required compliance and quality standards.
• Fully comply with Gaddum policies including those for personal data security, safeguarding and health & safety.
Other Duties and Responsibilities
• To complete specific tasks allocated through work plans, project plans and the business plan.
• To provide monthly information (accurate data and informative commentary) within your areas of responsibility for performance management purposes.
• To be involved in producing information for annual impact reports.
• To actively engage in ongoing personal and professional development, making full use of supervision, appraisal and learning opportunities.
• To act at all times to promote equality and diversity ensuring inclusive and integrated services.
• To seek advice, support and guidance as required
• To encourage service users to be aware of the full extent of Gaddum’s services.
• To maintain a general understanding of the work of the whole organisation and attend team meetings/events.
• To adopt a flexible approach to working patterns to suit the needs of the role and responsibilities as required.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Do you want to work with a vibrant, dynamic and youth driven organisation that is committed to creating healthy futures for British children by improving the food system?
Be part of the creative, agile and growing team behind Bite Back 2030’s exceptional teenage activists. Join us as our Senior Programmes & Policy Manager, Scotland and contribute to our journey to help make the food system healthier and fairer.
About the Role
This exciting and varied role will kick-start Bite Back's work in Scotland. Please note this is a remote role but the postholder must be based in Scotland. Suiting a self-starter, this new role will lead our schools and local authority programme work in Scotland, whilst also seeking opportunities for young people to influence national food system policy in Scotland.
Responsibilities
The Senior Programmes & Policy Manager is responsible for:
Programme Development and Delivery
● Launching our two popular, fully funded, social action programmes in Scotland: Bite Back in Schools and Shape Your Streets; working with and visiting schools and local authorities across Scotland
● Supporting school pupils and communities to drive improvements to their local food environments and school food environments
● Helping facilitate youth-led events, workshops, and campaigns focused on food system change
● Working with our Scottish partners and building strong working relationships with participating schools, local authorities and other stakeholders
● Supporting with the monitoring, reporting and evaluation of these two programmes Youth Engagement and Voice
● Seeking out meaningful opportunities for young people to engage with and influence decision-makers in Scotland
● Ensuring youth voice is embedded across all programmes and policy work
Policy and Advocacy
● Actively seeking out opportunities to champion Scottish policy developments in health, education, and food systems
● Working closely with other organisations via established coalitions and more informal coordination around key issues, working collaboratively with values-aligned organisations to achieve our goals
● Developing briefings, consultation responses, and policy proposals, ensuring they are evidence-based and amplify youth perspectives
● Translating young people’s insights into campaign messaging for policymakers and distil policy detail into key points for young people to engage with and campaign on
● Working with the Senior Public Affairs Manager to conduct stakeholder mapping and build a network of supportive Scottish MPs and MSPs
● Ensuring the Bite Back staff team is kept up to date on the Scottish policy and public affairs context
Skills and Experience
We recognise that the list below is broad and we realise that the “ideal candidate” doesn’t really exist. What we will be looking for as we evaluate applications is demonstrable experience in at least some of these, and evidence of capacity to build skills in other areas. Please don’t be put off applying for one of our jobs because you can’t demonstrate every skill.
If you're passionate and excited about working for us, and possess the main skills and experience we are looking for, go ahead and apply. You could be just what we are looking for!
The ideal candidate would have the following:
Essential
● Proven experience in policy development or influencing, ideally within the Scottish context
● Track record of delivering youth voice, community or school-based programmes
● Experience working with schools or local authority settings in Scotland
● Facilitation and youth engagement skills, with experience in co-creating with young people
● Excellent communication and presentation skills, including the ability to engage policymakers and partners with confidence
● Deep motivation to create a fairer food system and improve outcomes for children and young people
● Knowledge of Scotland’s political and public sector landscape, ideally in health or education
● A self-starter with the ability to work independently and drive new initiatives from the ground up
● A commitment to Bite Back’s values: Fresh, Resilient, Respectful, Energetic, Real
Desirable
● Familiarity with monitoring, evaluation, and impact reporting in programme or policy contexts
Approach to Work
You will be able to show the following qualities:
● A bold and open mind - you will be prepared to think differently about issues.
● A level head - you will be comfortable working both reactively and proactively.
● A sense of humour - we believe work should be fun and that we all perform at our very best when we enjoy what we do.
● Creativity - you will come at issues from new and surprising angles
Please apply with a CV and covering statement (maximum two sides of A4) explaining why you are a good candidate for this position. The covering statement is your opportunity to tell us why you’re a good fit for this role. We know it’s a big job so we don’t expect you to have everything we are asking for on day one and we are committed to providing support and training. Do look at each point under Skills and Experience and Approach to Work to give clear, specific examples of how you meet them through your personal or professional experience (volunteering counts too!) Don’t forget to tell us why you want the job!
OUR MISSION IS TO CHANGE THE WAY UNHEALTHY FOOD IS MADE, MARKETED AND SOLD, ESPECIALLY TO CHILDREN.
The client requests no contact from agencies or media sales.
Who are we?
The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.
All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
DRC has been operating in the Middle East (ME) region for over a decade, running a combination of emergency, livelihood, protection and advocacy programmes through Country Offices (COs) in Yemen, Syria, Iraq, Jordan, Lebanon and Turkey with a Regional Office (RO) in Amman.
About the job
The Area Manager (AM) is responsible for the coordination, management, development, and representation of DRC programming in the North or South of Yemen. S/he will oversee program implementation according to DRC strategies in Yemen and ensure that operations are implemented within DRC’s regulations, procedures, guidelines, and strategy; enable a productive and accountable relationship with beneficiaries, communities’ leaders/representatives, relevant governmental authorities, regional coordination teams (RCTs), sub-national clusters, donors, national and International NGOs and UN Agencies. The AM is DRC’s primary representative with relevant actors in the area of responsibility; s/he is the line manager for all staff with area responsibilities and s/he is responsible for ensuring a result-oriented team. The incumbent will also ensure a safe environment for DRC staff, beneficiaries and assets through a proactive-acceptance approach using DRC’s security framework.
Duties and Responsibilities:
Representation and Coordination
- Participate in SMT representing Area of Responsibility (AOR)
- Represents all aspects of programs and operations and has overall accountability for their AOR
- Act as the primary DRC representative at the area level and actively participate in all relevant fora/meetings
- Foster relationships with Government authorities and other relevant stakeholders in the area of operation
- Develop, implement, and regularly revise a DRC engagement strategy aligned to the National Strategy
- In coordination with the CD, Head of Program, and Advocacy advisor ensure that the DRC program in the area contributes to DRC´s advocacy efforts, nationally, regionally, and internationally.
- Maintain close working relationships with donors, national and international organizations, and local counterparts.
Management
- Line manages area support and program staff ensuring inter-department co-ordination;
- Enable an effective team through result-oriented management systems, providing leadership, on-job capacity building and designing staff development strategies.
- Ensure detailed capacity building plan for staff is in place and regularly followed up on;
- Closely coordinate with the senior management team and sector coordinators ensuring regular information flows, adherence to sector strategies, proposal development processes and safety regulations.
- Encourage a positive, innovative, and mutually supportive team spirit amongst the area team.
Programme development
- Lead the process of adapting DRC national strategy to the local context and circumstances in coordination with the Head of Programme and Technical Coordinators
- Support in developing DRC’s program in the area of operation and provide technical and context-specific input for fundraising efforts;
- Provide regular analysis on the context and humanitarian situation in the area for the development of project proposals and safety assessments.
Local Partnerships
- Lead the identification of local partners within AOR for sector-specific interventions
- In coordination with the Partnerships & Localization unit, support the capacity assessment of partners and the development of tailored capacity building plans
- Manage local partnerships at field level (within AOR) and ensure follow-up with partners on quality implementation, in line with DRC policies and procedures.
Safety and Security
- Ensure a safe and secure environment for DRC staff, beneficiaries, and assets by ensuring the local security procedures are up to date and SOPs are being followed in line with the SMP and DRC policy, promoting regular staff training, providing safety and security analysis, recommendations, and follows-ups.
Accountability
- Ensure overall provision of and adherence to DRC policies, procedures, guidelines, donor regulations, systems and standard practices.
- Promote compliance with DRC policies and practice with respect to safeguarding, code of conduct, safety and security, anti-harassment, and other relevant policies and procedures.
Operational
- Provide leadership in overseeing of all logistical/procurement, HR/administration and office services activities and ensure their timely/efficient delivering, including office scale-up/scale-down based on funding and contextual changes.
- Lead on recruitment of senior staff in coordination with SMT, as appropriate.
- Maintain oversight of narrative and budget development of proposals and concept notes.
- Ensure quality implementation of Core Competency programs ensuring optimal use of financial resources, regular project follow up, reporting, among other tasks.
- Responsible to ensure Area Office compliance with internal procedures and donor regulations.
- Support the roll-out of new modules and continuous functioning of DRC Dynamics (Enterprise Resource Planning System)
Reporting
- Comply with internal reporting requirements, contribute to, and provide quality assurance and timeliness of external reports from area of operation;
- Participate in DRC internal coordination mechanisms (e.g. SMT, Programme meetings, etc.) as required.
- Strengthen efforts to document the impact of DRC activities in the area.
About you
To be successful in this role you must have:
- Minimum 5 years of experience managing a large team
- Minimum 5 years of experience in project implementation
- Experience working in fragile context and insecure environments
- Experience developing and implementing organizational strategy
- Previous experience in Yemen or within the Middle East is considered an asset
In this position, you are expected to demonstrate DRC’ five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You act in line with our vision and values.
Moreover, we also expect the following:
Required Qualifications:
- Post graduate degree in relevant subject area
Languages:
- English fluent (to high standard)
- Arabic an advantage
Key stakeholders: (internal and external)
- Yemen Country Office
- Yemen SMT
- Regional Coordination Team
- Host Government
- Donors
- I/NGOs
We offer:
Contract length: Two years contract.
Band: E - manager
Duty Station: Aden or Hajjah
Designation of Duty Station: Non-Family Duty Station
Start date: As soon as possible.
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment.
Application process:
Interested? Then apply for this position by clicking on the apply button. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English.
Applications close on 22nd July 2025.
For further information about the Danish Refugee Council, please consult our website
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Family Support Worker
Salary: £31,691per annum including GA
Team: Family Support Team, Psychosocial Services
Hours: 37.5
Location: Based at Christopher’s (Guildford), this role will be working across sites and in the community
About Shooting Star Children’s Hospices
We have an exciting opportunity to join our Family Support Team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, our teams support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
About the role
Family Support Workers (FSW) are the frontline of our care. Each FSW holds a caseload of end-of-life and bereaved families. They get to know their families, and check-in regularly with phone calls and home visits and can provide enhanced emotional support where required through more regular contact and interventions. Our FSWs tell families about the many services they can access at Shooting Star, assess their needs and make recommendations to our multi-disciplinary team. They support families of different ethnicities and families living in poverty, helping our service be as accessible as possible.
Our FSWs work closely with our Therapists, Counsellors, Social Workers, Transition Team and our Care Events Team. Weekly MDT meetings bring the team together to think of ways to help families in crisis. The work is varied and creative, taking place at the hospices, in family homes and hospitals, allowing the support to be where the families need it. Our Family Support Workers are hugely appreciated by the families we support.
The ambition of our strategy is to ensure every family affected by a life-limiting condition, or the sudden death of a child, has access to the specialist care that they need. Day to day duties are:
· Being the on-site duty FSW, welcoming families on site, monitoring email inboxes and answering the Family Support Line.
· Helping with support groups and family events
· Providing on the spot emotional support, sometimes in a crisis where a calm and supportive response is required.
· Visiting newly bereaved families in their homes.
· Supporting families staying at our Christopher’s hospice (booked stays and end of life).
· Attending various locations over the course of a week: hospice, hospital, family homes.
· Building connections with families from different backgrounds, delivering culturally sensitive care.
· Helping safeguard families at risk of harm.
· Acting as an ambassador for Shooting Star’s Specialist Bereavement Service, supporting other care team members with their learning and delivery of the bereavement pathway, and continually seeking ways to improve what we offer families.
The post holder will need to have a UK driving license.
The hours are predominantly worked 9am to 5pm, Monday to Friday.
Twice a month, the FSW will work a weekend day (with advance notice). This is in place of a Monday, Tuesday, Wednesday, Thursday or Friday that week.
About you
This role requires experience of working with children and families who have experienced hardship, or those with complex needs. You should have a calm, positive manner, conveying empathy whilst maintaining professional boundaries. We are looking for someone passionate about supporting children and families.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
In addition, an enhanced disclosure will be required for this role. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support and consider all applicants in line with the Rehabilitation of Offender Act 1974.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Data & Administrative Officer
Location: The Gap Centre, 42 Stow Hill, Newport
Hours: 28 hours per week (Part-Time) Usual working pattern: Monday – Thursday, 9:30 AM – 5:00 PM (including a 30-minute unpaid break)
Salary: £18,345.60 per year - Actual (£12.60 per hour - Real Living Wage)
Contract Terms & Role Evolution: This role is initially offered on a one-year contract, with the intention of securing funding to establish a permanent position. As The Gap Wales continues to grow, the responsibilities of this role may evolve in response to organisational needs.
Reporting To: Report directly to the Operations Director, while working collaboratively with all staff and providing support across departments as needed.
Job Purpose:
The Data & Administrative Officer - with Reception & Support Services duties will be responsible for managing reception duties, administrative coordination, service-user data handling, and frontline support. This role is crucial in ensuring the smooth day-to-day operations of The Gap Wales and creating a welcoming environment for asylum seekers, refugees, and other service users.
Organisational Context:
The Gap Wales is committed to supporting asylum seekers and refugees in Newport, offering structured advocacy, integration programmes, and community-led initiatives. This role plays a vital part in ensuring that individuals accessing our services receive timely support and an efficient administrative process.
Main Duties and Responsibilities:
Reception & Frontline Support:
- Serve as the first point of contact, greeting visitors and handling enquiries in person, via phone, and email.
- Provide frontline support by triaging service-user needs and signposting them to relevant staff, services, or external agencies.
- Maintain a welcoming and inclusive atmosphere, ensuring vulnerable individuals feel respected and valued.
Data Management & Analysis:
- Manage and update service-user records, ensuring accuracy and compliance with GDPR.
- Assist with data collection and basic analysis to monitor service impact and inform reporting.
- Maintain confidential records and assist with documentation required for funding applications and grants.
Office Administration & Coordination:
- Oversee daily office operations, including scheduling meetings, managing correspondence, and maintaining filing systems.
- Assist with event planning, volunteer coordination, and onboarding processes for new staff and volunteers.
- Support the preparation of reports, presentations, and outreach materials.
Basic Support Services & Resource Management:
- Provide administrative support to frontline services, including monitoring inventory and ensuring essential supplies are available.
- Maintain oversight of service-user needs and ensure appropriate guidance on available resources.
- Support fundraising activities and project documentation, ensuring transparency in organisational reporting.
Salary & Benefits:
- £18,345.60 per year (Actual), paid in line with the Real Living Wage.
- Annual leave: 25 days plus bank holidays (Pro rata)
- Pension scheme: Contributions in line with organisational policy.
- Reasonable work-related expenses will be reimbursed in line with organisational policy.
- Opportunity to work in a meaningful, community-focused organisation making a tangible impact.
Training and Development:
· Successful candidates will benefit from robust training and mentoring programmes, ensuring continuous skill enhancement and professional growth. We invest in our team's development through regular workshops, courses, and hands-on mentoring, helping you stay at the forefront of your field. As the role evolves and funding is secured, there will be additional opportunities to expand your responsibilities and progress into a permanent, strategic position within our organisation.
General Responsibilities:
- Maintain confidentiality and handle sensitive information appropriately.
- Uphold values of equality, diversity, and inclusion in all aspects of work.
- Represent The Gap Wales professionally in interactions with service users, partners, and stakeholders.
Person Specification:
Essential:
Skills:
· Strong organisational and administrative abilities.
· Excellent communication and interpersonal skills, particularly in a frontline support role.
· Proficiency in Microsoft Office and basic data management tools.
· Ability to manage sensitive situations with empathy and professionalism.
Experience:
· Candidates should be comfortable engaging in customer-facing interactions, managing reception duties, and providing proactive support in a busy environment.
· Background in office administration, including recordkeeping, scheduling, and coordination.
· Candidates need to be comfortable managing confidential information and adhering to GDPR guidelines.
Attributes:
· A proactive, detail-oriented approach to work.
· Ability to work independently while collaborating effectively with colleagues.
· A commitment to equality, diversity, and inclusion in a community-focused setting.
Desirable:
Skills:
· Multilingual abilities to assist in service-user communication.
· Experience with data handling, reporting, and impact assessment.
Experience:
· Familiarity with asylum and refugee support services.
· Background in fundraising or supporting grant applications.
Attributes:
· A strong understanding of the challenges faced by asylum seekers and refugees.
· Adaptability to evolving organisational needs and responsibilities.
For enquiries or to apply, please send your CV and a cover letter to Byron James by clicking on apply now.
The Gap Wales is committed to serving the people of Newport & South Wales. We find ways to “fill the gap" left by existing services & charities.




The Epilepsy Research Institute is looking to appoint an Executive Assistant (EA) to the Chief Executive Officer (CEO).
This is a unique opportunity to be part of our team and play a central role in supporting the CEO across a range of duties. This is a new post which requires an individual with exceptional organisational skills, sound judgement, and the ability to manage multiple priorities with professionalism and discretion.
You will act as a trusted gatekeeper and facilitator, ensuring the smooth running of the CEO’s schedule, correspondence, and key projects. You will also work closely with the senior leadership, helping to coordinate meetings and follow-ups across the Institutes functions.
Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions. If this post is something that interests you, and you have the skill set we are looking for, we look forward to hearing from you to help us drive forward with our mission.
Application is by way of a CV and a short supporting statement which highlights why you are interested in the role and how your experience fits the needs of the Institute as set out in the job description.
Closing date: Monday 21 July 2025
Interviews:Tuesday 5th August 2025 at London office.
To radically advance research into the causes, prevention and treatment of epilepsy and its associated conditions.
The client requests no contact from agencies or media sales.
Looking to Make a Real Difference in Your Community?
Do you enjoy connecting with people, working together, and being part of something meaningful? Are you passionate about helping others live healthier, more connected lives?
We’re looking for a Community Connector to join our friendly and supportive Wellbeing Collaborative Team. In this role, you’ll help link people to the fantastic support available through local charities, voluntary organisations, and community groups across Bournemouth, Christchurch, Poole, and wider Dorset.
Whether it’s supporting someone as they leave hospital or helping them find a local group that boosts their wellbeing, your work will make a real difference to people’s lives and help strengthen local communities.
What You’ll Be Doing
- Building positive relationships with professionals, volunteers, and community partners
- Supporting people to find and access local services that help them stay well and independent
- Spotting where support is missing and helping to shape new, community-led solutions
- Championing the work of local charities and groups, and helping raise awareness of what’s available
- Working in both hospital and community settings to connect people with the right support at the right time
About You
You’re someone who enjoys meeting people, listening, and making connections. You care about your community and understand how important local support can be. You’ll also appreciate the role of the voluntary sector and how it works alongside services like the NHS and local councils.
You don’t need formal qualifications—just a good standard of English and Maths, and a genuine desire to help others. If you’ve worked in hospital discharge, reablement, or community signposting before, that’s great—but if not, don’t worry. We’ll provide all the training and support you need.
What We Offer
- Competitive salary
- 25 days holiday (plus bank holidays)
- Contributory pension scheme
- Season train ticket loan
- Flexible working arrangements
- A supportive, inclusive and inspiring team environment
For an informal discussion, please contact Samantha Bingham, Development Manager.
Available documents on our website:
- Together We CAN Plan 2020 2025
- CAN our values
- Job Description and Person Specification
- Application form
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reports to: Refuge Services Manager
Hours of work: full-time (37.5 hours per week)
Location: Slough (on-site)
Salary: Band 5, £28,000 – £30,000 per annum dependent upon experience.
Contract: Permanent
Holidays: 25 days + Bank Holidays + 1 day for birthday
Deadline: Applications will be reviewed on receipt on a rolling basis. Please apply as soon as possible.
Requirements: Relevant experience, living in close proximity to Slough, must have valid driving license to drive people carrier
Benefits:
· 25 days annual leave per annum (+ bank holidays), plus up to 5 days additional leave for length of service.
· Birthday off + 1 ‘charity day’ day agreed by the trustees for all staff (usually last working day before 25 December)
· Christmas closure days given as additional leave (subject to annual Board agreement)
· Fully-funded IDVA training
· Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
· Access to private healthcare scheme
· Holiday buyback scheme
Overview
The Dash Charity is looking for a Refuge IDVA to join its dedicated refuge services team.
This is an exciting opportunity to be part of a local domestic abuse charity with a huge influence and reach. For almost 50 years The Dash Charity has been supporting individuals and families experiencing domestic abuse, empowering women, men and children to recognise the tactics of abuse, break the cycle, and take back control of their lives.
We were one of the first charities in the UK to be awarded Leading Lights status for our Advocacy and Outreach Services by SafeLives, and pioneered healthy relationships workshops in schools over a decade ago.
We run three refuges that offer a sanctuary to women and children escaping violence and abuse, offering specialist children’s support and one to one support for women.
Key responsibilities:
• Identify and assess the risks and support needs of refuge clients using an evidence-based risk identification checklist.
• Manage a caseload of clients ensuring each client receives a quality and consistent service and support individual to their needs and risks.
• Support the empowerment of the client and assist them in recognising the features and dynamics of domestic abuse present in their situation, and help them regain control of their lives.
• To ensure that information is shared within data protection guidelines to ensure a co-ordinated approach is taken to understand client need/risk and support appropriately.
• To work in accordance with the Refuge Services Case Management Policy ensuring that all client records and casework are to the required audited standard as per the case management policy.
• To maintain accurate, professional and confidential case management records and databases and ensure all monitoring and evaluation records/tools are completed in a timely and accurate manner.
• To understand any grant, funder or contractual requirements pertaining to the funding of the individual post, ensuring data and outcomes are gathered to inform periodic reporting as and when required. To contribute to the preparation of any grant/contract reporting as required.
• Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for victims of domestic abuse.
• To fully keep up to date with relevant legislation and sector updates.
• To work with a strong multi agency focus liaising with other agencies and professionals both internally and externally to ensure client’s needs are met.
• Support clients through the criminal justice system.
• Support clients with options of civil remedies and child contact options.
• Ensure intake paperwork is completed and individual support plan in place, including advising women on terms of occupation of safe house.
• Role model, mentor and support students and volunteers assisting with intervention of clients to support the Refuge IDVA role.
• Ensure that meaningful involvement of clients is central to all activities, applying equal opportunities and anti-discriminatory policies and ensuring rights to privacy and confidentiality.
• Ensure clients are clear about their rights and obligations whilst receiving our service.
• Complete 2 weekly keyworking sessions to identify individual client support needs and create an individual support plan for all refuge clients.
• To support clients in accessing medical treatment, legal, housing and debt advice. Attend appointments with clients as required.
• Ensure the Safelives RIC is reviewed 6 weeks after intake to refuge or immediately if an incident occurs.
• To complete a Housing Benefit application for all new clients and submit to SBC within 48 hours of intake.
• To update DAIU when a client arrives and leaves refuge.
• Ensure client rents are collected weekly, rent card completed and the Finance team are updated.
• To facilitate monthly resident meetings, complete meeting minutes and any actions arising from the meeting.
• To complete weekly H&S checks and update RST manager accordingly.
General duties:
· To operate within clear professional and confidentiality boundaries and to work within The Dash Charity code of conduct.
· Ensure clients are clear about their rights and obligations whilst receiving support.
· Check email daily and respond to urgent requests
· Review workload daily and prioritise accordingly
· Ensure that meaningful involvement of clients is central to all activities, applying equal opportunities and anti-discriminatory policies and ensuring rights to privacy and confidentiality.
· Contribute to the development and review of The Dash Charity policies and procedures.
· Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
The client requests no contact from agencies or media sales.
Growing Younger is our 10 year plan for achieving two bold outcomes and we now need someone to lead this plan.
At the heart of our vision of a transformation in our engagement with children and young people are two commitments:
- that every child and young person in Cornwall will be in reach of a worshipping community in which to explore the possibility of God and be at home; and
- to increase the number of young disciples of Jesus by a factor of ten from a baseline of around 400 to 4,000.
You will be passionate about seeing children, young people, and families flourish in faith. Working closely with clergy, deaneries and the diocesan staff team you will have significant experience in church ministry, working with children and young people, and achieving results against plans.
We are very happy to invest in the right person and can offer a range of training and support.
At the Diocese of Truro, we value work-life balance and employee wellbeing and are committed to supporting your development. We offer additional benefits such as flexible working, up to 26 days holiday plus bank holidays, a range of wellbeing activities and the Church of England Pension Scheme with 9-15% employer contributions. You can find more information about this on our website.
The closing date for applications is midnight on 27 July 2025 with interviews being held 5 August 2025 in Truro.
Please note that whilst some home working is permitted this role cannot be done remotely and we do not pay staff to commute from outside Cornwall.
We welcome applications from all suitably qualified persons. However, we would particularly welcome applications from those with a disability, or from a UK minority ethnic background, as these groups are currently under-represented in our staff.
SAFEGUARDING – EVERYONE MATTERS – EVERYONE’S RESPONSIBILITY
The Diocese of Truro strives to be trauma informed, and is committed to developing safer policies, cultures, and practices.
Support Network Coordinator (London coverage)
Location: Home based within Greater London
Salary: £35,040 per annum
Contract: Permanent
Hours: Full time, 35 hours per week Monday to Friday
We are seeking a Support Network Coordinator to cover the London region.
About Us
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.
Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.
About the role
Each of the Support Network Coordinators have the responsibility for delivering, maintaining, and expanding the support services available to spinal cord injured (SCI) people and their region of the UK.
The post coordinates two vital parallel strands:
- In your region, to reach and support newly and long-term spinal cord injured people and their families developing a strong partnership with all available specialist services, charity and business partners; managing a dedicated team of volunteers as well as providing direct support to SCI people with more complex support needs.
- Nationally, working to facilitate the link between SCI people and SIA and the network of services; referring SCI people and their families to our clinical / health expert support teams and advocacy services; working with the Digital Engagement team to build on-line links to regional partners in your area; supporting fundraising, campaigns and communications.
Duties and Responsibilities
This is the job for your if you’re good at:
- Building strong relationships – you’ll be talking to everyone from people with SCI and their families, to healthcare professionals, solicitors and partners who deliver key services.
- Identifying opportunities – to expand SIA’s portfolio of services, we’ll need your knowledge of organisations and individuals that provide services to those affected by spinal cord injury.
- Engaging People – whether it’s service users or your team of volunteers, the success of our work relies on you being able to keep people engaged with what we’re doing.
- Being organised – managing your own diary, keeping in touch with your contacts, ensuring your volunteers are being utilised effectively, providing support to those in greatest need, referring to internal & external service providers and keeping records of the support SIA is delivering.
- Providing life-changing support to those that need it most – you’ll be facing up to the most difficult challenges our service users face.
- Making the ask – whether it’s growing the fundraising activities that underpin the charity, securing the use of a venue for a support group meeting, or ensuring healthcare professionals are promoting our services.
Benefits
- Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
- Access to Group pension scheme (6% employer contribution)
- Access to Group life assurance scheme
- Access to Healthcare cash plan
- Access to discounted gym membership
- Access to Employee assistance programme (EAP)
- Employee volunteer days
- Free car parking at Milton Keynes, Head Office
- Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.
Please note, for this role it is essential that an applicant has a personal lived experience of a spinal cord injury (SCI) or Cauda Equina Syndrome (CES), and lives in the Greater London region.
This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.
Closing date: 28 July 2025, 9am
Interview dates: 6 or 7 August 2025 at SIA House, Milton Keynes OR London area
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.
We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.
No agencies please.
We have an exciting opportunity for a Domestic Abuse Caseworker to join the team in Blackpool, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at Accrington. Once your probation period is completed you will be eligible to apply for hybrid working. All travel costs to and from appointments from your office base will be reimbursed.
As a Domestic Abuse Caseworker, you will be:
- Focusing on victims of domestic abuse and will provide a pro-active, short to medium term crisis intervention service, through individual safety planning, advocacy, emotional and practical support
- This will include supporting victims either face to face or over the telephone to assist them in accessing services to keep them and their family safe. It will involve developing individual safety plans to meet client's needs as identified in the needs and risk assessment.
- You will provide advocacy, emotional and practical support and information to victims including
- exploration of legal and civil options, housing, health and finance and support clients through the criminal justice system.
- You will participate fully in multi-agency meetings by being the voice of the client and follow up actions agreed in meetings keeping the client's safety at the forefront of proceedings.
You will need to:
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand Safeguarding issues, and the legal responsibilities surrounding these issues
- Have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse and their children
- Experience of working within a multi-agency and legislative framework
- Experience of managing a complex caseload, to prioritise work and deal with competing demands demonstrating an organised and methodical approach to work
- Have strong crisis management skills and the ability to deal with stressful and difficult situations
- Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals
- Demonstrate the ability to use IT applications competently including, Microsoft Word, Excel etc. and Case Management systems in order to keep accurate records and monitoring your performance.
- This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
The Senior Psychologist will lead the delivery of high-quality, evidence-based psychological interventions for service users with complex trauma presentations. As a clinical specialist, you will provide expert assessment, formulation, and intervention, ensuring that psychological care is tailored to the needs of asylum seekers and refugees.
Hours: 37.5 hours per week, Mon-Fri
Duration: 12 months FTC, with possibility of 3-year extension (subject to project funding)
Location: Birmingham/Sandwell (5-day in-person role working in the project clinic)
Salary: £52,866.48 - £64,614.57 per annum
Job Purpose:
A key aspect of the role is clinical leadership, including supervision and training for psychologists, assistant psychologists, and caseworkers to ensure psychological principles inform all aspects of service delivery. The postholder will drive the integration of trauma-informed practices, contribute to clinical governance, and support outcome monitoring. They will also play a pivotal role in supporting pathways for stabilisation and trauma-focused therapy.
Working closely with the Mental Health Activity Manager (MHAM) to uphold clinical standards, the Senior Psychologist will focus on the direct provision and supervision of psychological interventions, rather than broader operational and service management functions. Additionally, they will engage with external stakeholders to promote best practices in psychological care and facilitate seamless referral pathways.
Knowledge, Skills & Experience:
Knowledge:
- Doctorate in Clinical/ Forensic/ Counselling Psychology with HCPC registration.
- Further advanced training in relevant specialist treatment delivery (e.g. CBT, EMDR, NET)
- Advanced expertise in complex trauma, PTSD, and comorbid mental health conditions, particularly in refugee and asylum-seeking populations.
- In-depth understanding of trauma-informed care models, stabilization techniques, and stepped-care approaches.
- Extensive knowledge of evidence-based trauma therapies, including TF-CBT, EMDR, NET, and third-wave approaches.
- Strong working knowledge of safeguarding policies, risk assessment protocols, and ethical guidelines (e.g., HCPC, BPS, NICE guidelines).
- Understanding of mental health policy, advocacy, and service commissioning within humanitarian and third-sector settings.
Skills:
- Highly developed clinical assessment, formulation, and treatment planning skills for complex cases.
- Strong leadership, mentoring, and clinical supervision abilities to support junior psychologists and multidisciplinary teams.
- High-level risk assessment and crisis intervention competencies.
- Strong interdisciplinary teamwork, with the ability to liaise effectively with external agencies and humanitarian stakeholders.
- Proficiency in research, audit, and data-driven service evaluation to support evidence-based practice.
- Highly developed skills in effectively communicating complex, ethically sensitive, and clinically relevant information both orally and in writing to clients, their families, carers, and professional colleagues across different healthcare and humanitarian settings.
Experience:
- At least three years of post-qualification experience, with significant experience delivering trauma-focused therapy.
- Experience providing clinical leadership and supervision to Psychologists, Assistant Psychologists, or trainees.
- Demonstrated ability to manage high-risk and complex clinical cases.
- Strong record of multidisciplinary team collaboration and policy engagement.
- Experience working with refugees, asylum seekers, or survivors of trafficking and torture.
- Research, service evaluation, or policy development experience.
- Prior work in humanitarian, NGO, or third-sector organisations would be an asset to the role
- Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
Right to work in the UK - Candidates must have the right to work in the UK.
HOW TO APPLY:
Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date:
Friday 25 July 2025, 11.59pm (BST)
Incomplete applications will not be considered.
We look forward to receiving your application!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Welfare Benefits Advisor
Supporting Leicester South Foodbank
Job Description
Responsible for:
To assist in providing an efficient and effective Welfare Benefits service within the various foodbank hubs to assess eligibility, maximise income and review and appeal decisions as appropriate. Required to provide advice through various service delivery points, including outreach locations.
Responsible to: Team leader, and Service Delivery Manager
Base Location:
Hours: 20 Hours per week
Term: Fixed Term until October 2026. This may be extended dependant on further funding opportunities
Salary:£13.50ph
Holidays: 25 days p.a. plus 8 days Bank Holidays pro-rated if the role is part time
Main Responsibilities:
- Uphold the aims and principles of the Helping Hands Community Trust and the Leicester South Foodbank.
- Work within the service’s ethos and values, especially regarding equality and discrimination.
- Work within health and safety guidelines, sharing responsibility for own health and safety and that of colleagues.
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
- Provide confidential, specialist, advice to clients at our main hub and in consultation with the Operational manager, outreach surgeries and venues across Leicester and Leicestershire
- Present a range of solutions, pointing out the advantages and disadvantages according to the client’s personal situation and make recommendations based on this information
- Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with AQS
- Assessing client needs through confidential interviews and hold a personal caseload
- Keeping confidential records, updates and training on our CMS (AdvicePro)
- Adhere to our Safeguarding, confidentiality and GDPR Policies and procedures
- Keep up to date with changes in legislation, policies and practices in relation to Welfare Benefits, and sharing such information to other members of the team
- Maximise benefit to clients by working closely with Money/Debt Advisors within our team.
- Attend relevant internal and external meetings as agreed with the line manager.
- Prepare for and attend supervision sessions/team meetings/staff meetings/annual appraisals as appropriate.
- Work to Key Performance Indicators at AQS quality standards.
Casework
- Using the AdvicePRO database to maintain electronic case records, for the purpose of continuing casework and information retrieval. These records must be inputted onto the database immediately following the appointment to ensure the records are up to date and accurate
- Act where necessary by calculating, drafting or writing letters and producing written submissions for clients as appropriate
- Provide advice work covering the full range of Welfare Benefits law.
- Negotiate with third parties.
- Ensure income maximisation through the take up of appropriate benefits.
- Prepare paper submissions to the appropriate statutory bodies, tribunals and courts as appropriate.
- Assist with related problems where they are an integral part of the case and refer to other advisers or specialists as appropriate.
- Make outreach visits, where necessary and subject to resources and risk assessments.
- Provide advice and assistance to staff and volunteers across the whole range of Welfare Benefits issues.
- Ensure that all casework conforms to the AQS quality standard.
Administration:
- Make recommendations for improvements to services.
- Effectively utilise AdvicePRO for statistical recording, case recording & document production.
- Provide 1 Case study/Good news story Monthly to the line manager
- Keep up to date with policies and procedures
- Undertake appropriate training relevant to the role, including CPD Courses.
Essential:
- English and Maths Grade C/Level 4 or above
- ·Full UK Driving License with business insurance
- Traveling across sites in Leicestershire to see clients in appointments
- IT Confident
- Proficient in Information, Advice and Guidance to clients
- Understanding of the Welfare Benefits system, and keeping up to date with the change alerts
- Knowledge and experience of giving competent accurate Welfare Benefits advice casework to AQS Quality Mark standards.
- Understanding the implications of Welfare Reform and the impact on clients and families
- Able to do Benefit checks, to help maximise the client’s income
- Organised and can prioritise own work, to meet targets
- Being GDPR compliant at all times
- Active Listening skills.
- Flexibility and willingness to work as part of a team.
- Ability to be professional, and considerate at all times
- Empathetic, inclusive and with reassuring attitude
- Ability to cope with stressful and emotionally charged situations.
- Ability to remain patient and calm whilst under pressure
- Have good problem solving skills.
- Ability to give and receive feedback objectively and sensitively, and a willingness to challenge
Desirable:
· Previous experience of working with the AdvicePRO CMS data base
· Ability to deliver services using video links via Microsoft Teams, and Zoom
· Ability to deliver services via social media and our interactive website
The client requests no contact from agencies or media sales.