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Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

If you're looking for a rewarding, meaningful role and a new challenge, this is the opportunity for you. Self Injury Support has been supporting people affected by self-harm, trauma, and distress for almost 40 years, and we're looking for new volunteers to help us continue offering these vital support services. 

Our wonderful team of Helpline and Text Volunteers provide valuable non-judgemental support to people of all ages, genders, and backgrounds via our helpline, text, and email services. We're looking for people to help make an important difference to the lives of those who contact us. 

We’re currently recruiting Bristol-based volunteers. We regret that our office premises are not wheelchair accessible. We can offer flexible working, please mention this on your form and we can discuss it at interview. 

Our next training block will take place at our Bristol office on Upper Maudlin Street over 4 days in October: Thursday 16th, Friday 17th, Thursday 23rd and Friday 24th between 10am-4pm. Please note that attendance on all four dates is required to complete the training. 

Why volunteer? 

  • Develop valuable skills and knowledge in active listening, self-harm, trauma, mental health, and many other areas.
  • Meet supportive, like-minded peers on shift, as well as at volunteer days where you'll receive additional relevant training. 
  • Get access to supportive spaces as part of volunteering with us, ensuring that you're always supported in the work you're doing. 

What's it like being a volunteer? 

When you join our team, you’ll take part in our training course. The training is a brilliant opportunity to meet new people and learn the valuable skills you’ll take with you into the work. Our training covers listening skills, self-harm, supporting suicidal callers, understanding the impact of trauma and abuse, mental health awareness, and reflective practice. 

Once you’ve started on the service, you’ll answer calls, texts, and/or emails from people across the UK and offer them confidential emotional support. The work can be emotional but highly rewarding. 

Every quarter, you’ll meet a group of your peers or your personal supervisor in a supportive, reflective space to discuss volunteering. Here, you’ll have a safe and confidential space to reflect on the work and its impact on you and talk through any issues. 

Who can volunteer? 

We welcome volunteers of all backgrounds and life experiences. You may have your own experiences of self-harm or mental ill health, or be keen to learn more about how to support others through these experiences. Please note, personal experience of self-harm is not essential.

You don’t need previous helpline or counselling experience, just an open mind, a commitment to the role, and a willingness to learn. 

What happens now? 

After you submit the short form, we’ll arrange a chat and to discuss the next steps. 

Practical details: 

  • An Enhanced Disclosure Barring Service (DBS) check will be required for this role, which will be paid for by Self Injury Support. 
  • All volunteers commit to a year on the service after completion of training.
  • Our main office is Central Bristol, near Bristol Royal Infirmary, with good public transport links and parking nearby. We regret that the premises are not wheelchair accessible. We can offer our preliminary chat over the phone and discuss any adjustments we could make for more flexible roles. 

Contact Information: 

Contact Person: Sian Rance/Molly-Jo Sullivan 

Posted by
Self Injury Support View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 26 September 2025
Closing date: 13 October 2025 at 11:44
Tags: Counselling, Mental Health, Psychology / Therapy

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