3 Agent jobs in Cardiff
How's your job search on our site?
-
Remote-first. Applicants must live within two hours’ travel of Cambridge city centre.
-
Salary: £39,000 to £45,000 (Depending on Experience)
-
Type: Full-time, permanent.
-
Team: Fundraising
-
Directly Supported By: Head of Fundraising
The Charity and Our Vision
For more than 15 years, Scotty's Little Soldiers has supported children and young people bereaved of a parent who served in the British Armed Forces. We are now on an exciting journey to expand our support to anyone affected by a military-connected bereavement, with the ultimate goal of empowering a community of more than 25,000 bereaved individuals and their families by 2035.
Nikki Scott founded the charity in 2010 following the death of her husband, Corporal Lee Scott. Today, Scotty’s provides a unique combination of emotional, practical and educational support to the bereaved military community. Lived experience remains central to our work: we listen continually to families so that we can understand their needs and strengthen our services.
Our vibrant, non-traditional culture puts the needs of the bereaved military community at the centre of everything we do. We champion innovative approaches and strive to recognise the strength of community, resilience, and connection.
Role Mission
To develop and own a best-in-class supporter experience, one that makes every person who chooses to support Scotty’s feel valued and as though they are on the journey with us, not simply funding it.
You will own the end-to-end individual supporter journey, whether that is a one-off fundraiser or an ongoing donation. Using insight, the latest technology, and continuous improvement of our processes, you will create experiences that can scale as we grow yet remain personal, and unmistakably Scotty's. You will work with Supporter Care to champion supporter stewardship, fundraising journeys, donation experiences, insight and fundraising technology.
Community is one of Scotty's three core fundraising streams, alongside Corporate and Grants, each owned by a dedicated lead within a team supported by the Head of Fundraising. You will own the community income budget and be responsible for protecting and growing it sustainably over time. But income is a consequence of doing the experience well. Many of Scotty's biggest supporters (individuals and corporate) began as individual donors or fundraisers; how we make people feel today shapes what they become tomorrow.
Before we look at ways to proactively grow our community income we need the right foundations in place – that’s the primary goal for this role over the next 12-18 months.
What you’ll be responsible for:
Supporter Experience.
-
Own the end-to-end supporter journey. From someone’s first interaction with Scotty’s right through to a long-term relationship, creating a distinctive Scotty’s experience that works for one person as well as it does for 1,000 people.
-
Own the donation experience across all channels and technology e.g. online, mobile, in-person activities, ensuring it’s slick, safe, and easy.
-
Own the stewardship framework. How do we live our core value of ‘everyone a supporter, every supporter a VIP’ in a manageable and scalable way? How we do recognise and thank supporters, how do we communicate the impact of their support?
-
Own how we track supporter feedback to shape the continuous improvement of our journeys.
Systems and Processes.
-
Own the CRM (we currently use Salesforce) and all fundraising tech with support from tech team members and agents. What does great look like, and how do we get there?
-
Own the data. Use data to help us prioritise and make decisions – we’ve got limited resource, so we need to deploy it in the right places.
-
Own where automation and AI can help us scale whilst maintaining our values and without losing the personal touch.
Leadership.
-
Support our Supporter Care role, helping them to develop and understand what great supporter experience looks like.
-
Own the community income budget. Work with the Head of Fundraising to ensure we work towards both our income and expenses targets, whilst ensuring we are reporting and forecasting accurately on a regular basis.
-
Own the annual community fundraising plan and any associated OKRs. Taking the charity’s strategy and annual priorities and translating that into aligned and focused quarterly, weekly and daily priorities.
-
Own compliance across our community fundraising activities. Ensuring that all activity is legal and safe and that we work towards best-in-class processes.
What does success look like:
3 months…
-
Onboarding. Completed four weeks of ring-fenced onboarding to ensure understanding of the Scotty’s World (history, brand, values and behaviours, and your role within it), the Military Community, and Military-Connected Bereavement.
-
Mapped the ‘as-is’. You’ve mapped the current end-to-end supporter journeys and can present them visually to the wider team. You’ve identified what works and what isn’t working.
-
Established the baseline. You’ve identified and put in place clear measures to understand how good our supporter experiences are and audited existing data.
-
Plan ready. You’ve got a plan with specific priorities, agreed with the Head of Fundraising and SLT ready to move forward with.
6 months…
-
Refreshed stewardship framework in place. How we recognise and communicate with supporters has been designed, agreed and implemented.
-
Donation experience is slicker. Short-term priority fixes are in place across all channels making it easier for supporters to donate when they want to.
-
Our supporter care processes levelled up. We’ve agreed new standards, documented processes, and set success measures.
-
Supporter feedback is live. We’re tracking real supporter feedback, analysing it and sharing with the wider team.
-
Identified longer-term tech improvements and implemented short-term fixes across Salesforce, website and other apps.
-
Taken full ownership of the community fundraising stream, including budget, forecasting and reporting.
-
Demonstrated measurable progress. Against baseline in satisfaction, retention and donation values.
9 months…
-
A distinctive Scotty’s supporter experience is embedded. Every supporter and team member can clearly recognise the experience which is delivering a consistent journey for all supporters no matter what their entry point.
-
A clear evidence-based picture of our supporters. You’re able to present a clear evidence-led view of our supporter base (who they are, what motivates them to support, what is working and what isn’t).
-
Stable foundations. We’ve set the foundations for future growth and are confident we can begin scaling without a negative effect on the experiences built.
-
Demonstrated measurable progress. We have stable or growing income with improvements against benchmarks for supporter satisfaction, retention and donation value.
-
Year two is scoped. Future improvements to the experience are planned alongside the gradual introduction of more proactive opportunities to sustainably grow income in 2028 and beyond.
What You’ll Need to Succeed
Essential
-
Experience growing supporter, donor, customer or community journeys - improving engagement, retention and long-term value.
-
Strong understanding of individual giving, community fundraising, supporter care or a similar income-generating area.
-
Experience owning a supporter income stream, including planning, forecasting and monitoring performance.
-
Experience owning data, insight and CRM systems to establish benchmarks, and execute on action to improve supporter journeys, stewardship and results.
-
Excellent communication and relationship-building skills internally and externally, with the ability to create scalable, excellent supporter experiences.
-
Experience leading and developing others to deliver high standards.
-
Good understanding of compliance, data protection, regulation and compliance.
-
Highly organised and outcomes-focused and able to turn plans into action.
-
Genuine enthusiasm for technology and AI, with judgement about where automation adds value at scale and where a personal touch matters more.
-
Sensitivity and emotional intelligence as you will be working with bereaved Armed Forces families.
-
Commitment to Scotty’s mission, culture and values, with the ability to represent the charity warmly and professionally when required.
Desirable
-
Experience working within a charity, fundraising or membership organisation.
-
Experience using Salesforce, JustGiving or similar fundraising platforms and integrations.
-
Experience stewarding high-value, strategic or long-term supporters.
-
Experience working in a growing organisation where systems, processes and roles are evolving.
-
Experience growing regular giving, Gift Aid or supporter lifetime value.
Additional Information
-
The role may require occasional evening or weekend work
-
Enhanced DBS check required
-
Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
-
Families Come First
-
Everyone a Supporter, Every Supporter a VIP
-
Love What You Do
-
Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
Closing date: 21st October 2026
Important Information
Feedback
We are unable to provide individual feedback on every application. We will contact candidates who are shortlisted for interviews by email.
We will only consider applications from candidates located within 2 hours of central Cambridge.
We're a remote-first organisation and our day-to-day work is extremely effective with our team based at home. However, some of the most important work we do, innovation, collaboration, problem-solving, and strategic thinking, benefits hugely from being in the same room, and those moments don't always come with months of notice. That's why we're currently looking for team members who are within a 2-hour travel time of Cambridge.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be able to live well with the condition, and to make this a reality.
More than 10,000 people took part in our National Patient Voices Survey, creating the most powerful picture yet of what it is like to live with glaucoma and receive glaucoma care across the UK.
Working closely with our Head of Communications and a specialist public affairs agency, you will help bring those findings to life, secure media attention and make decision-makers listen. Central to this will be finding and sensitively supporting people who are willing to share their experiences, cultivating trusted relationships and helping them tell their stories confidently across print, digital and broadcast media.
Alongside this landmark work, you will create engaging content across our magazine, website, email and social media channels, identify opportunities for national coverage and help strengthen and protect Glaucoma UK’s voice and reputation. This is a varied and influential role for an excellent storyteller with strong media instincts who wants their work to make a genuine difference.
Position: Communications & PR Officer (maternity cover)
Responsible to: Head of Communications
Location: Home-based with occasional travel to our head office in Ashford, Kent
Hours: 35 per week
Contract: 12 months fixed-term (from December 2026)
Salary: £34,077 per annum
Annual leave and benefits:
25 days holiday per annum (rising by one day per year to 28 days after 3 years’ service), plus Statutory Public Holidays, pro-rated for part-time employees.
Up to 5% contributory pension
Benenden Healthcare cover including 24/7 Employee Assistance Programme
How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation.
Interviews will take place in the week commencing 21 October.
Closing date: Sunday 11 October at 11pm
What you’ll be working on:
· Proactively creating and delivering high quality, inspiring multi-channel content (including, but not limited to, our quarterly members magazine, awareness campaigns, email marketing schedule, social media and website) to engage key stakeholders and attract new followers to our cause.
· Playing a key role in the production of our quarterly member’s magazine; actively contributing to editorial meetings, writing articles, conducting interviews, editing copy, and overseeing timelines through to print and despatch.
· Working with the Head of Communications to develop key messages, briefings, and positioning statements to ensure consistency and maximise the impact of our campaigns and manage approval processes internally.
· Working alongside the Digital Communications Manager to ensure the website and social media is updated regularly with compelling and quality content.
· Providing copywriting and editing support across all internal and external communications for all departments to maintain consistent tone, style and messaging across all outputs and act as a ‘brand guardian’ together with colleagues in the communications team.
· Leading on the delivery of an ongoing programme to recruit and develop relationships with patient case studies, celebrity supporters and influencers who can help raise our public profile through the media and other opportunities.
This job is for you if…
· you have experience of working in a similar role either in-house or in an agency.
· you have excellent copywriting and proofreading skills.
· you have experience of crisis communications.
· you have experience of developing compelling content for print, digital and broadcast communications channels, accurately conveying information and engaging with a wide range of stakeholders.
· you have a track record of generating media coverage to deliver messages to a range of audiences.
· are a strategic thinker who considers the wider context when planning activity and can sense compelling story opportunities.
Registered Charity
21 - 50
Our vision is to end preventable glaucoma sight loss.
The client requests no contact from agencies or media sales.
Thank you!
Join our team as Head of Communications!
-
Location: Remote within the countries where WeMove Europe is registered to work (UK, France, Spain, Belgium, Germany, Netherlands, Italy, Poland)
-
Preferred Start Date: January 2027
-
Application Deadline: September 24 2026
-
Employment type: Permanent contract
WeMove Europe is a community of people united by a vision of a better Europe. We run campaigns that empower citizens to take action and influence decision-makers at the European level.
We’re looking for a Head of Communications who will combine communications expertise and an innovative approach to storytelling to engage hundreds of thousands of Europeans in meaningful action. This role reports to the Campaigns Director and has line management responsibilities.
You’ll work closely with our campaigns team and a social media manager to adapt and enhance campaigns through media, partnerships and content. This role works across multiple channels. You don’t need to be a tactical expert in all of them, but you need to be a strong strategic thinker who can carefully consider the role of each channel and asset. You will be as comfortable setting the strategic direction as you are delivering: pitching a story, briefing a journalist, running influencer outreach.
What you’ll do:
-
Advise on and support the development of our campaigns by creating and inputting into campaign narratives and communications plans
-
Work alongside campaigners and social media manager to oversee and/or produce complementary content that builds pressure on the target: reactive posts, video, and assets timed to campaign moments
-
Liaise with media contacts and external agencies to find appropriate opportunities to amplify our campaigns across European and national media
-
Build partnerships with influencers, creators, and independent activists to enhance the power and impact of our campaigns
-
Support the campaigns team to strengthen their storytelling skills and identify compelling storytelling opportunities in their partnerships, such as media hooks
-
Build and sustain contact with journalists, produce press releases and briefings, keep our media database accurate and current across our priority countries
-
Oversee and refresh our social media presence, line managing and coaching a social media manager.
-
Stay close to the news cycle and to what is working on social in order to identify moments that put our campaign in front of the people we need to move
-
Contribute to defining the success measures for communications, including social media KPIs, and oversee activity to meet them
-
Advise senior leadership on communications and reputational considerations, including crisis communications approach
-
Ensure consistency of messaging and tone across all public communications.
-
The WeMove Europe team works in a culture of togetherness and passion for our issues and determination to win, so from time to time, you will be expected to perform activities outside of your normal role.
Who we’re looking for:
Essential skills:
-
Storytelling: You can translate complex policy or campaign issues into compelling stories for different audiences, and generate creative news angles from unlikely material or challenging subject matter. You can write inspiring, clear, and impactful copy in English.
-
Delivery: You have experience in at least one of the following areas:
-
Media relations: Securing proactive and impactful media coverage which influenced policy or moved the needle - in other words, which has had an impact beyond raising profile or raising awareness.
-
Influencer partnerships: Building relationships and impactful collaborations with influencers, content creators or other content partners.
-
Content creation: Producing social media content which mobilised people to take action.
-
-
Audiences: You have experience of engaging new audiences through communications channels, and you are able to use audience insights to influence your approach.
-
Analysis: You are data-driven and results-oriented, eager to test, learn, and continuously improve your content and communications.
-
Collaboration: You thrive in collaborative, international teams, eager to learn from colleagues and share your own expertise.
-
Coaching and training: You can design and deliver practical training that changes how colleagues work, not just how much they know, and you enjoy building capability in others rather than holding it yourself.
Important criteria:
-
Values: You are deeply committed to systemic change in Europe, aligned with values of solidarity, sustainability, justice, and democracy. You are passionate about empowering people to realize their own power and become agents of change.
-
Languages: You are fluent in English
-
Travel: You are willing to travel within Europe when needed (at least 3 times a year)
-
Experience level: You should have five years of relevant experience for this post.
Nice to have
-
You are familiar with a digital-first campaigns model, though you don’t necessarily need to have worked in this context before.
-
Have recent experience of using video to tell complex stories and reach new audiences.
-
You don’t have to have line management experience, but it could be beneficial.
-
Knowledge of the Brussels press landscape alongside national media
-
Other European languages are an added benefit.
Why us?
WeMove Europe is an independent and values-based organisation that seeks to build people power to transform Europe in the name of our community, future generations and the planet. We are people from all walks of life, who call Europe our home – whether we were born in Europe or elsewhere.
Our job is to move a community of almost a million people across Europe on issues that matter - including the climate emergency, migrant rights, workers rights, better governance, and more. We know this number of people also needs to grow and diversify further so we can represent a strong critical mass that can bring about change in Europe.
We are...
-
A remote-first team working across borders and time zones
-
Driven by an urgent, ambitious mission with people at its heart
-
Innovating the next generation of tools for people-powered campaigning
-
Committed to a culture of trust, collaboration, and impact over ego
-
A place where your voice counts and your work drives real change
What we offer:
-
Working hours: Full time (5 days a week) or part time optional, (4 days a week, with a pro-rata salary adjustment.)
-
Contract type: Permanent
-
Location: Remote within countries where WeMove Europe is registered to work
-
Salary ranges: Gross year salary per country, depending on experience level and location. The ranges below are indicative, and based on at least 5+ years of relevant experience. These salary ranges are estimates indexed to local living costs. Final calculations are based on city cost of living indexes and can differ slightly depending on your location
-
Netherlands, UK: 62,000 - 65,000 EUR (Amsterdam, London range 12% higher)
-
Belgium, Germany, France: 53,000 - 56,000 EUR (Brussels, Berlin range 7% higher; Paris ranges 12% higher )
-
Italy: 47,000 - 50,000 EUR (Rome ranges 87% higher)
-
Spain: 44,000 - 47,000 EUR (Madrid ranges 10% higher)
-
Poland: 39,000 - 42,000 EUR (Warsaw ranges 10% higher)
-
-
Benefits: home office set up and co-working space of your choice, 30 vacation days, training, professional development, regular team calls, full week retreat in person with the whole team, and much more…!
We are committed to being a diverse and inclusive workplace which is why people from communities that experience discrimination on the basis of race, ethnicity; women; people with disabilities; and LGBTQ+ people are especially encouraged to apply.
Next steps
If you are interested in this position, please send an application in English and include:
-
Motivation letter.
-
CV
-
Work sample: share an example of a communications tactic you have used to achieve impact such as political change or response from a target (1 A4 page)
Our recruitment process involves the following stages:
-
Evaluation of written applications
-
2 rounds of interviews
-
Final decision
**Applications in languages other than English will not be processed. Applications from people who are based outside of the countries where WeMove Europe operates will not be considered**
The client requests no contact from agencies or media sales.