Aim Systems Administrator Jobs

CVAA UK is a membership organisation supporting not-for-profit adoption agencies across the UK who specialise in finding homes for children in care. Over 3000 children in the UK need adoption each year because they cannot remain at home or with family members. The CVAA Practice Programme delivers 30 or more online courses each year to those working in the sector, primarily social workers. The programme has developed a strong reputation for attracting a range of subject experts to deliver cost effective, engaging and useful training. The full programme is listed on the CVAA UK website and inlcudes topics such as LGBTQ+ parenting; therapy for children; identity formation; racism and anti-racism; parenting courses; theraplay and many more.

Due to a restructure of the team, we are now looking for a Training Manager who can oversee the delivery of the programme from mid to late July 2024. Initially fixed term, it is anticipated that this post will become permanent.

The Training Manager will work with the Head of Practice Development and the Programme Administrator to ensure that the courses are full, delivered effectively and evaluated. Part of the role will also be to source new trainers and support the creation of the programme into 2025.

The CVAA team work remotely across the UK so location of the postholder is not a barrier to recruitment as long as long as they can travel occasionally and come into London for team days. The team is small, diverse and dynamic. Experience of project management or delivery of training or events is more important than knowledge of adoption or children's social care. We would warmly welcome an application from people who have lived experience of adoption or fostering, and candidates from the Global Majority. 

Benefits include:

• Flexible working
• Pension
• Personal training budget
• Generous holiday allowance

Candidates must be eligible to work in the UK and will need to undertake a DBS due to the sensitive nature of the work of CVAA. We require three references, one of whom can be personal. To apply please prepare a comprehensive CV a covering letter in English which address all the requirements of the Person Specification by providing evidence and examples to back up statements.

Petra Jodlova, Head of Practice Development, is available to arrange informal conversations about the post. 

The closing date for applications is 11.59pm 16th May 2024. Interviews will be week commencing 27th May 2024.

We are looking for a Head of Resources to join our team.

Emmaus Bristol is a local charity, working to help people out of homelessness. The work we do here changes lives.

This is a new role for Emmaus Bristol. Through our five-year-planning process we identified a new staffing
structure that will allow our charity to thrive and to grow. The Head of Resources is needed so that the core organisation runs smoothly, and policies, processes and systems allow the team to do their jobs efficiently and effectively. This will be crucial as we develop new streams of work, and help more people out of homelessness or into work.

The Head of Resources therefore, will have a key role to play in making Emmaus Bristol an effective charity.

This is a senior leadership role, but as we are a small charity, all roles are somewhat hands-on. You’ll need to be as confident discussing our reserves policy with trustees, as you would be resolving a cash discrepancy with a retail team member, and just as good at strategy as you are at detail.

You will be joining a friendly and enthusiastic team who are passionate about what they do, and you will be making a huge difference to people’s lives.

• Do you want to help build a world where everyone feels part of a community? 
• Do you have a track record of business and operations in the third sector?
• Are you an inspiring and experienced senior manager?

If you answered yes to all of the above, this could be the role for you!

We’re looking for a part-time Senior Operations Manager with extensive operational, business, Health & Safety, IT and HR experience. A member of the Senior Management Team, this person will play a vital role in enabling Time & Talents to deliver our strategy, maintain best practice and develop robust long-term plans.

What we do

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, SE16.  Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 137 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship with a wide range of services and activities for older people and other adults, along with volunteering and children and families’ projects.

T&T has grown substantially over the last 5 years, and we are in an exciting time for the charity. We are reviewing our long-term aims and changing local needs to ensure  programme delivery continues our extensive track record of positive outcomes. We also need to review our current contracted provision and best practices in the charity’s business and operations.

We are strengthening our offer whilst staying focused on our aims: ensuring that everyone feels part of a community and that no one is isolated or lonely. We are looking for a fresh pair of eyes to help us maintain best practice in our work.

The role

In this role, you’ll:

• Hold responsibility for T&T’s internal business and operations functions
• Motivate and manage the operations team
• Contribute to the wider organisation as a member of the Senior Management Team
• Act as Deputy Safeguarding Lead for the organisation

About you

You are passionate about the power of community to connect and support people.  You have a track record in driving the excellent delivery of grant-funded community programmes in the third sector.  You have demonstrable experience in charity finance, leadership and internal operations.  You’re an emotionally resilient and experienced leader with a growth mindset and plenty of grit.  You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. 

About us

We are an energetic, experienced, and passionate team of 18, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years.

This role is part-time, with flexibility for regular evening and occasional weekend working.

Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

If you would like an informal chat about the job, please get in touch and we will be happy to speak with you.

The closing date is 09:00 Tuesday 28th May.

TO APPLY: All applications to be submitted online through CharityJob. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification.

IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above.  We won’t assess applications without a cover letter.

INTERVIEWS: First round interviews will take place on Thursday and Friday 12th and 13th June.  Shortlisted candidates will be invited to a second interview on Thursday 20th June.

Are you an experienced administrator with exceptional organisation skills? Do you want to be a part of a team that makes a difference to the lives of dogs in need?

We’re looking for a Vet Admin Assistant to provide assistance to our veterinary team and the clients they support through a number of different schemes.

About this role:
As Vet Admin Assistant, you’ll

• be the first point of contact those contacting our busy Vet team,
• assist with the daily monitoring of a number of inboxes, providing clients with excellent customer service,
• support with the administration of our emergency fund, which supports dog owners in financial need and provide cover in our busy pharmacy, based at our London office
• support with the processing of prescriptions, maintain accurate records and organise relationship building meetings with vet practices for a number of stakeholders to attend.

About you:
For this role, you’ll need to be an organised, people person; with excellent communication skills, with confidence across different systems, drawing from either experience or your ability to pick up new processes quickly. You’ll also need to work confidently under pressure, while maintaining the ability to prioritise tasks appropriately and use initiative. Additionally, an interest in, and commitment to the work and aims of Dogs Trust is essential.

About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About this team:
The Veterinary department is a friendly team of nurses, surgeons and administrative staff working in the London office. The primary responsibility for this team is to provide case guidance and management options for dogs within our care across our network of Rehoming Centres and other veterinary related schemes such as Outreach, Shared Adoption Scheme (SAS), Veterinary Support Fund (VSF) and the Emergency Trust Fund (ETF).

Due to the nature of this role, we are looking for candidates who are able to work from our London office 3-4 days per week.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Last year we saw a 133% growth in the numbers of young people facing homelessness coming through our doors. Now, nearly half of them are - or recently have been - sleeping rough and with the numbers of young rough sleepers in the capital growing at an alarming rate, New Horizon Youth Centre has had to take decisive action to unlock support and housing for this group. The Head of Services - Rough Sleeping is a brand-new role for the organisation and will lead on developing a new internal strategy for young people facing rough sleeping, as well as holding operational oversight of our established youth-specific street outreach function and emergency accommodation hub, both of which are unique in London. You will need to be strategic in approach and an excellent relationship builder. You will act as our lead colleague on relationships with the Greater London Authority and London Councils’ rough sleeping teams, working with them to ensure our learning and insights inform policy and ultimately open up access to emergency support for those under 25. Alongside this you will need a keen eye for operational detail, have experience of delivering homelessness services, and be passionate about piloting new solutions to prevent homelessness among young people. More than anything you will need to champion what young people can achieve, be committed to collaborating with others and determined to find a way. 

For more information and Person Specification, please see our Job Pack attached. 

Salary: £46,800 - £52,000

Closing Date: 10am, 29/05/2024

Goodman Masson is thrilled to collaborate with a globally recognised organisation dedicated to advancing sexual reproductive health care rights and justice, including safe abortion, across diverse communities worldwide. This impactful organisation is seeking a People Systems Implementation Manager. This contracted role involves a 6/9 months project to upgrade HR systems, aiming to streamline operations and integration across multiple international jurisdictions. This goal of this role aims to reduce administrative burdens, costs, and errors while improving processes, data consistency, and decision-making. This initiative is crucial for modernising the NGO's people management tools across the international organisation by integrating various systems such as ATS, HRIS, Payroll, LMS, staff survey, and finance for more efficient operations.

The role is based in London and will require presence in the London Office 1/2 days a week. The main deliverables are:

• Come in and quickly make the case for change
• Develop and implement HRIT road-map for strategic goals. The HRIT systems shortlisted to be implemented are Personio, HiBob and HR Bamboo. Consulting with the HR D and deciding which HR system fits the international organisation's needs best will be key to the role
• Manage planning, execution, and delivery of HRIT activities across multiple countries
• Create business case for system improvement.
• Lead selection, implementation, and optimisation of HR technology.
• Establish HRIT working group for systems improvement.
• Provide guidance and training for sustainable HRIT capability.
• Collaborate with stakeholders to enhance user experience and streamline processes.

The Ideal candidate will have:

• Experience in communicating and influencing in a global organisations
• Demonstrated Programme Management expertise, ideally in HR processes or technology-driven transformations, with transferable skills across sectors.
• Proficient in standard Project Management tools like MS Project, SharePoint, and Visio for efficient project execution.
• Mastery of various project management frameworks for versatility in managing diverse projects.
• Outstanding verbal and written communication skills for articulating technical information persuasively and fostering understanding.
• Strong understanding of HR systems technology functions and capabilities on a global scale

Benefits:

• Competitive day rate salary outside of IR 35
• Flexible working (can be one day in the office)

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Organisation Overview

CDS UK (the Clinic for Dissociative Studies) is a psychotherapy service, established 25 years ago to provide assessment and long-term specialist outpatient treatment to people with dissociative disorders. Its patients have often suffered the most extreme forms of abuse over a long period, and represent one of the most vulnerable and complex client groups. CDS UK is a Charitable Incorporated Organisation (CIO) and an Independent Provider to the NHS, and is subcontracted by NHS commissioning organisations nationally on a discretionary perpatient basis, where local mental health services are unable to provide appropriate treatment. CDS UK has a small core team of employees, mainly based around London, and a larger group of associate therapists, support workers and supervisors working throughout England and in Scotland. The organisation has seen steady growth in referrals over the past few years.

Job Summary

One of the key elements of the role will be to manage a caseload of referrals from receipt of referral through to submission of funding application and referral outcome. The postholder will be one of two people within CDS UK’s core team with responsibility for this. 

There will also be an allocations management function, involving matching new (and/or existing) patients with suitable clinical staff, usually from within CDS UK’s group of associates, but sometimes via the recruitment of new practitioners.

The role will include a range of other tasks key to the successful functioning and development of CDS UK. Amongst these are maintaining a log of, and costing where appropriate, allpotential service developments (from requests for training to submissions to funders), developing reporting from basic information systems, checking and sending of patient progress reports and monitoring of patient funding. They also include developing our outgoing communications – such as via our website – and helping to explore opportunities for developing our charitable arm.

As part of our small Business and Administrative Team, the role will encompass some ad hoc administrative tasks, and may require delegation of some tasks and/or some line management duties as required.

The post-holder will work on their own initiative and independently deal with issues of workload and problem-solving, becoming a specialist in their areas of work within an agreed period, supported with appropriate training if required. This will include responsibility for analysing, interpreting and comparing a range of complex material, proactively reporting on key metrics, and helping to develop systems and procedures to serve the aims of the organisation.

Please see the full Job Spec and Person Spec in the attached PDF.

Closing date 16/05/2024, interviews 22/05/2024, applications (CV and cover letter) via email or CharityJob.

To organise an informal chat about the role, please email us.

Eclipse is looking for a competent, organised and experienced Finance and Operations Manager to join the organisation during a period of transition.  The Finance and Operations Manager will be responsible for managing the finance support service for the organisation together with operational support for Governance, Admin & HR.

This is an opportunity to play a vital role in the organisation as it develops and instigates an exciting and ambitious new set of plans over the next six months.  You will be working directly with senior leaders and trustees, and line-manage an Administrator utilising strong financial and administrative skills to manage the charity’s finances and day to day operations.

The ideal candidate will have an understanding of budgets and financial management as well administration, along with a passion for theatre and culture to be made by and resonating with Black voices and the communities in the North of England.

Snapshot of the role:

• Full time, with part time options available.
• Fixed 1-year contract, with a view to extend.
• £35,000 gross salary pa (pro rata if applicable).
• Able to work from or travel to Leeds with reasonable notice – hybrid and remote options possible.
• Expected start date is as soon as possible.

How to Apply

Please send a CV and Covering Letter describing your suitability for the position and specific examples of how your past experience matches the person specification, outlined below, with dates you are not available for a remote interview on Zoom.

Please also include in your application brief details of where you heard about this position. (e.g. word of mouth, Arts Jobs, LinkedIn, Twitter, etc.)

About Eclipse

Eclipse is one of the UK’s most innovative, Black-led touring theatre and production companies, inspiring new narratives about the Black and Global Majority experience. In partnership with venues and collaborators, we commission, develop, produce and present new work by Black and Global Majority creatives, whose voices are all too infrequently represented on the main stages across our country.

Rooted in the North of England, we are a Leeds based organisation with a national profile, touring our work across the country. We are proud to have proved that there is an audience for Black and Global Majority theatre outside of London.

We believe in the power of culture to connect people and to change lives.

We continue to reflect England’s diversity by championing and producing Black and Global Majority stories.

JOB DESCRIPTION

Purpose of the Post

• To Provide financial leadership and to be accountable for financial reporting to the leadership team, Board, and stakeholders.
• To be responsible for effective management of the day-to-day office administration, and HR processes.
• To undertake company secretarial duties to ensure compliance with statutory requirement and relevant legislation.
• To work directly with the leadership team and board supporting business planning, organisational development, and to ensure Eclipse meets its aims and objectives.

The Finance and Operations Manager is a key relationship for internal staff and suppliers as well as fielding enquiries from artists, partners and the general public.

Terms and Conditions

Reports to: Senior Change Director

Other reporting: Board of trustees

Line manages: Other administrative staff once recruited, external accountants, IT supplier

Salary: £35,000 gross per annum (pro rata if applicable)

Location: Working from home with some working from company office in Leeds with reasonable notice

FTE / Hours: Full Time (1.0 FTE) at 35 hours per week, plus a compulsory break for one hour. Part-time options of 0.5 to 0.8 FTE would be accepted.

Holidays: 28 days per year (including statutory Bank Holidays), pro rata if applicable

Term: 1-year fixed term contract, with a view to extend following a contract review

Notice: 6 weeks either side for the period of the contract.

Pension: 3% employer contribution.  

Role responsibilities
The Finance & Operations Manager is responsible for:

Finance

• Preparation, monitoring, and control of the budgeting and forecasting processes.
• Provision of clear and timely management accounts to the senior team and Board of Trustees.
• Administration of the company’s financial systems through day-to-day bookkeeping including data entry, management of petty cash, processing of invoices and bank reconciliation.
• Liaising with the external payroll provider and payment of monthly salaries.
• Overseeing the preparation of the annual statutory accounts and management of the annual independent examination.
• Supporting in the delivery of an annual report or funder reports as needed, including Arts Council England NPO reporting requirements and quarterly payment conditions. 

Governance

• Leading on the arrangements for Board Meetings and Away Days: minute taking, writing and circulating agenda and documentation, post-meeting minutes and communicating with the Trustees pre-meeting on location, time and attendance.
• Regularly reviews the company’s policy making – ensuring the company maintains and abides by its policies e.g. Safeguarding, Health & Safety, Environmental and Staff Handbook.

Administration & HR

• Day to day responsibility for managing the HR function of the company.
• Keeping in contact with and responding in a timely manner to any queries from key stakeholders.
• Support the organisation to maintain key relationships and deliver report writing.
• General administration and office management lead.
• Management of the company calendar.
• Administration of company compliance and reporting to statutory bodies e.g. Companies House and the Charities Commission.
• Working as a central point of contact through phone and email.
• Management of the company administration systems.
• Support the delivery of contracts and letters of agreement.
• Support recruitment and onboarding processes.
• Support accommodation, travel, logistics, and tour-booking processes.

Focused on developing cultural and accessible opportunities for new and existing audiences, building local and long-term relationships, embedding meaningful and relevant ways of working with young people and collaborating with artists, partners, programme team to create impact. Emphasising an audience-centred approach, this new role has been established to develop and deliver new initiatives and engagement projects that bridge the gap between artistic programme and communities.

Key aims include:
• Platform new narratives, underrepresented perspectives and reflective discourse to widen audience engagement
• Futureproof the creative industry for generations to come through inclusive pathways and progression routes – supporting young people that enter the programme to expand and grow skills set and build the talent pipeline.
• To produce programmes that have impact by ensuring effective implementation of the Learning and Engagement and Audience Development strategy.

Strategy
• Deliver on the ICA’s vision and mission, the L&E strategy, audience development targets, increasing reach to work with diverse audiences, working to team targets and SMART objectives. Promote equality and inclusivity in all aspects of work.
• Instigating new collaborative models to engage with contemporary society that leverages the ICA’s assets as a resource.
Programme delivery
• Working closely with the Head of Learning and Engagement to devise and produce ICA’s Learning and Engagement programme, including co-creating with young people on our core youth projects (ICA Creatives and youth forum), monthly talks programme, book launches, symposia, workshops (inc reading groups), residencies.
• Developing programme that is responsive to the artistic programme and audience need.
• Develop and maintain partnerships with institutions including higher education and third sector for collaborative purposes and to grow new audiences.
• Liaise and collaborate with the Bookstore Manager on creating opportunities in line with the talks programme and book launches. 
• Ensure programmes are accessible, in content, language and reach.
• Contracting freelance artists, facilitators, and other collaborators, ensuring they understand and apply the organisation ethos and policies in their approach to work.
• Devising and delivering new online content opportunities, that create programme visibility, promote and target audience reach, including contributing towards digital strategies (in collaboration with comms team).
• Contribute to and participate in a collaborative working environment, including weekly team discussions and other conversations.

Finance Management
• Manage the project budget ensuring both quality control and good value for money, including authorising expenditure via any payment method, tracking all transactions, and tracking actual, committed, and forecast (uncommitted) costs. With oversight from Head of L&E.
• Track income, request sales invoices, and submit a third-party audit trail for all income received.
• Reconcile project budgets and cashflow to our accounting system monthly, in collaboration with the Finance Manager.

Comms & Marketing
• Work to maintain the profile of ICA and our projects.
• Work with the Communications Team to plan and deliver communication and participant recruitment campaigns and implement appropriate strategic marketing for each project.
• Arrange photography and video documentation as necessary.
• Write copy in line with ICA guidelines to promote programme

General Administration
• Ensure all day-to-day project administration is carried out efficiently and appropriately.
• Maintain that all project activity and outcomes are carried out in line with ICA’s policies and procedures, including and not limited to insurance, liability, health & safety, safeguarding, privacy & data protection, access, equity, diversity, inclusion, safer spaces, and anti-racism.
• Work in a sustainable and environmentally conscious manner in the production and presentation of ICA programme.
• Maintaining data collection to contribute towards evaluation, tracking monitoring information to monitor impact.

KEY REQUIREMENTS:
• At least 5 years’ experience of working effectively as a producer in the cultural sector within a participation / learning / engagement context
• A strong track record of producing programmes that respond to audience need and create impact
• Experience working with diverse audiences including young people and communities
• Knowledge of access, diversity, equality and inclusion, anti-racism policies in the cultural sector.
• Growth specific mind-set; adaptive and fresh thinking in new approaches to engage audiences
• Experience of working with artists and supporting them in complex project delivery
• Excellent project management, administrative and organisational skills
• Good numeracy and project budgeting skills
• IT literate and confident across a range of programmes and platforms
• A strong written and oral communication skills with an ability to communicate effectively with a diverse group of people
• Awareness of safeguarding management principles and best practices
• Keen interest in contemporary culture and shifts in generations and society.

The Head of Finance will lead on budgeting, financial management and reporting and work closely with the Chief Executive to provide effective financial direction to the Treasurer and the Board of Trustees.

You will provide financial leadership overseeing all aspects of the organisation’s finances and in ensuring that it complies with relevant legislation and principles. You will be responsible for efficient policies, procedures, systems and practices to support the smooth running of the organisation and will be proactive in developing new systems and processes to meet the needs of the British Deaf Association (BDA) as it grows. As Head of Finance, you will be responsible for coordinating and managing the financial planning cycles, governance, and management reporting process as well as managing relationships with external stakeholders/advisers ensuring value for money, contractual compliance, evaluation and quality assurance processes.

With prior experience of working with charities’ accounts as well as experience of Sage accounting system used at the BDA, you will manage the Finance team and provide excellent business service and support to circa 28 staff across the UK.

As a bilingual organisation with a working language of British Sign Language (BSL) and English, we will provide BSL training for the successful candidate.

For more information about the vacancy (which is also in BSL) please see our website.

To apply, please send your CV including details of two referees and a supporting statement (no more than two sides of A4/BSL video no more than 10 minutes) outlining the reasons behind your application. This should respond closely to the person specification, showing how you meet the requirements of the role.

Our diversity monitoring form should also be completed and returned.

We encourage applications from D/deaf people.

Timetable

Closing date: Friday 10 May 12pm (noon)
Preliminary interviews: Monday 13 May 2024

District Secretary for Administration and Compliance

Do you have the skill, experience and vision to lead in building and maintaining good practice for a newly amalgamated District of the Methodist Church?  We are a collaborative, justice-seeking family of churches, looking for a skilled senior administrator.
lf so, this post may be for you. 

This is a senior leadership position in a merged organisation.

1. Collaboration with the District Chair and the District Secretary for Ministries & Vocations in the leadership of the District, and promoting the values of the District in all work practice.
2. Collaboration with the Mission Area Leads to facilitate support of the circuits in relation to the responsibilities of administration and compliance issues.
3. Responsibility for compliance with all relevant legal, financial, and governance matters, including compliance with the relevant parts of The Constitutional Practice and Disicipline of the Methodist Church, including:
   1. budget and accounting, in partnership with the District Treasurer;
   2. data protection;
   3. lay employment processes;
   4. safeguarding.
4. Working with the District Safeguarding Officers, the District Safeguarding Group and others to ensure safeguarding processes for the District are robust and effective.
5. Responsibility, together with relevant District officers and bodies, for strategy for property and finance across the District, and for its implementation.
6. Enabling the District Property Consents group to fulfil their responsibilities regarding property matters within the District.
7. Coordinating the District Grants Policy and its implementation through the District Grants Committee.
8. Ensuring that the District’s responsibilities for Reconciliation and Complaints are fulfilled, including liaising with the other District Leaders and ensuring the appointment and functioning of the District Local Complaints Officer and District Reconciliation and Complaints Support Group(s).
9. Collaboration with the District Chair and others to ensure good practice in internal and external communication, including through the District Communications Officer.
10. Engagement with the District Policy Committee and the District Scrutiny Group processes and meetings.
11. Fostering good and collaborative working relationships with holders of relevant district volunteer posts.
12. Other areas of responsibility as agreed and assigned by the Trustees. 

We are looking for someone who can work effectively as part of a team to deliver an exceptional customer focused service to all stakeholders. Experience of managing administrative processes on a CRM system and of delivering excellent customer service are therefore essential.

Our Client and Community Delivery team aims to drive and develop new and existing business relationships to contribute to our impact whilst delivering exemplary customer service to all our clients. A critical aspect to this is ensuring all the administration required from point of enquiry through to training delivery is carried out accurately whilst meeting key deadlines.

Working closely with our Client Development Consultants and Client Delivery Consultants, you will support different aspects of the client journey and support with relevant processes including distribution of enquiries, keeping our in-house systems updated and matching Associates to training deliveries. You will ensure all administration relating to these processes is completed effectively and within deadlines set.

About MHFA England  

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.  

Looking after you  

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.  

Interested? How to apply 

To apply, please submit your CV and a cover letter. The closing date is 8th May 2024, but early application is encouraged as we will be reviewing CVs as they come in. 

By applying for this job, you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed. 

The Task Ahead: Finance Manager

As The Difference moves from its early start-up phase into the delivery of our 2025-30 strategy, our programmes and sector-influencing work are expanding to reach more schools and to deepen our impact. Alongside this growth, our team - and the operational function which supports them - is also growing.

As Finance Manager, you will be a key member of the Finance & Operations team. You will hold end-to-end responsibility for the finance function, from reconciliations to budgeting. You will decide where and how our existing processes could be improved, as well as developing new systems that will underpin our work as a larger and more established charity. You will be supported by the Director of People, Finance & Operations, as well as our external auditors.

The Difference is still a small and growing charity. This means that our work is fast-paced, our roles are broad, and there is a culture of being reactive and flexible, as the needs of the organisation evolve. If this sounds exciting rather than daunting, then this could be the role and team for you!

Areas of Responsibility

The Difference is looking for a Finance Manager to lead our finance function in the following ways:

• Oversee our internal bookkeeping, payment, and accounting processes, and improve these systems ongoingly.

• Lead on budgeting and forecasting across the organisation, supporting teams to predict income and expenditure and make sound financial decisions.

• Lead on the production of management accounting information, including internal monthly management accounts, quarterly reports for Trustees, and financial reports for investors.

• Lead on The Difference’s audit process, with external auditors.

• Work with the Development & Impact Manager to update fundraising pipelines, and ensure the availability of high quality income projections for Trustees.

• Support accurate budgeting and reporting for grant funding, including tracking spend of restricted funds.

• Support business planning by working with teams to model potential future work - e.g. costs of expansion of an existing programme; modelling potential new programmes.

Person Specification

Essential – We are looking for the following skills, aptitude and experience; though you may be stronger in some areas than others:

• Values – Your experience evidences shared values with The Difference (see below) and a personal commitment to our mission to improve life outcomes for vulnerable people.

• Finance experience, operational and strategic – Experience across all areas of finance, from accurate invoicing, payments and record-keeping, through to setting and managing budgets, financial modelling and forecasting, and working with external accountants or auditors.

• Finance process development – Experience of developing finance systems; the ability to recognise how processes could be continuously improved, and enact this improvement.

• Leadership of self and others – Confident in identifying skills or information gaps within your team, and drawing on the expertise of others to address these gaps. Able to show how you've continually grown your own skills and those of your team members so that together you can efficiently cover workload and plan ahead.

• Proactive problem-solving – Ability to thrive in a fast-paced start-up environment and to problem-solve: from rolling sleeves up and diving into detail to working collaboratively to build capacity.

Desired – You are more likely to be successful in your application if you have one or more of the following additional experiences: 

• Accounting qualification and experience - Some form of accounting qualification and post-qualification experience.

• Early-stage charity/social enterprise experience – You may have specific experience growing charities or businesses for social good at the early or start-up phase.

• Experience of charity finances – You may have worked for or supported other charities, and have experience of working with philanthropic grants, charity accounting, and governance.

• Insight into schools – You may have experience working in the education sector, whether that’s through working for a business or charities that partnered with schools, or through working in a school yourself. 

Why Work for The Difference?

Schooling isn’t working for the children who need it most. Every week in England 109 children – equivalent to three full classrooms – are permanently excluded. This is just the tip of the iceberg. Since the pandemic, school suspensions have risen significantly, as has persistent absenteeism. 1 in 5 children are missing more than 10% of their time in school. Children who are excluded or persistently absent are much more likely to already be experiencing vulnerability or disadvantage. They are more likely to live in poverty, have additional learning needs, suffer mental health challenges, or experience a lack of safety outside school. Certain ethnicities are also disproportionately affected, notably Gypsy Roma Traveller and black Caribbean children. 

Exclusion and high rates of absence can have a dramatic effect on life chances. These young people are more likely to drop out of education or employment, become vulnerable to long-term mental ill health, or be at risk of criminal exploitation. The Difference believes that children and young people deserve better and that the education system has to change.

Our Organisation 

The Difference is a young education charity, founded to change the story on lost learning.  By 2030, we want rates of exclusion and absence to be falling nationally and for schools to be better equipped to support all children, including those who may be vulnerable. The Difference was born out of a year of research into school exclusions with think-tank IPPR. This research identified a lack of inclusion expertise in schools and proposed a new leadership development programme to fill this gap. In 2018, Difference founder Kiran hired the team who took this idea from concept to reality, beginning work with our first schools.

The Difference is now a 22-strong team delivering multiple school leadership programmes, alongside a growing research and policy arm. The team is supported by our Youth Advisory Board, made up of young people who have experienced exclusion and who provide their expertise and insights on how school inclusion work should be done. This work is needed more than ever. Effects of COVID-19, coupled with the spiralling cost of living, have substantially increased levels of vulnerability. Schools serving excluded pupils face under-funding. The Difference has had excellent early impact but there is work ahead to capture this, share learning with schools and policy-makers, and grow our capacity to lower exclusions across England.

Our Values

• High Expectations - We are ambitious for excellence from young people, colleagues and ourselves.  We don’t believe in writing off someone’s potential because of their identity or experience of crisis. 

• Strong Relationships - We prioritise genuine relationships over transactional interactions, and know that this requires deliberate relational practice. We see colleagues and partners as people first and their roles second; and know this greater trust allows us to take more risks, gain more feedback and have greater impact.

• Internalised Locus of Control - We work hard to reframe difficult situations to discover what we have within our power in terms of solutions. We take it upon ourselves to walk towards challenges and can take a high level of ownership and agency in our work/

• Pragmatism - We believe leadership means recognising current limitations and striving for improvements within and beyond them.  We develop consensus and chart new ways forward, challenging false and extreme positions like “zero exclusions” or “no excuses”.

• Scientific approach - We take a diagnostic approach to unpicking causes of problems. We are loud and proud of our failures, recognising failing fast and often is key to finding the best solutions. We test solutions and are willing to use data and feedback to make adjustments and choose new directions. 

• Not Squeamish about Structural Inequality - We believe patterns of inequality can and should be disrupted. We strive to be clear-eyed about these inequalities, and both the individual practice and system-changes required to address them. We push ourselves to overcome awkwardness in talking about this; and begin by acknowledging our own biases and blind spots.

• Asset-based - We work hard to avoid deficit thinking and aim to start with what’s strong, not what’s wrong. We are careful not to frame our colleagues and stakeholders - particularly young people and families – as victims but instead to recognise their agency.

• Wise selves - To both enjoy work and do their best, we want to make decisions and work with others in our “wise” - or regulated - selves. We also want to bring our compassionate self to those we work with, externally and internally, to support one another through challenging times. 

How To Apply 

To apply, please complete all sections of the application form by midnight on Sunday 19th May.

First round interviews will be held during the week beginning 27th May, over video call. Please indicate if you would not be available to attend an interview during this week.

If successful in this stage, second round interviews (including a task to be completed the same day) will take place on the week beginning 3rd June, at our office in Bethnal Green. 

We are committed to building a diverse team and strongly encourage applications from under-represented groups in the charity sector such as people from black, Asian and minority ethnic backgrounds, LGBTQ+ people, people with disabilities, people with experience in the care system, non-graduates and first-in-family graduates. 

As part of our commitment to fairer recruitment, all applications will be assessed with names and any protected characteristics redacted.

Recommended Reading 

If you’d like to understand more about The Difference and what we are trying to achieve, we would recommend the following:

• The research which underpins our organisation.

• Our latest Impact Report, sharing our work in 2023

Location: The post holder will have a normal place of work in Hampton Hill, London Borough of Richmond upon Thames and will be required to travel throughout the borough to support our other offices and outreach venues.

Hours: This role is for 28 – 35 hours per week depending on ability to carry out IT management alongside other duties. We are open to part-time, job-share, and/or flexible working requests. Normal working hours 9.00 – 17.00 excluding lunch break. Some evening attendance is required at governance meetings – time off in lieu will be offered.

Background

Citizens Advice Richmond (CAR) is a thriving advice organisation that is part of the national Citizens Advice network. We provide information, advice and casework support to around 5,000 people a year. Our services are delivered by a team of around 17 paid staff and 75 volunteers. We have a typical annual turnover of £700,000 and in addition to our core advice service, funded by Richmond Council, we have a range of projects funded by other charities. 

This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions. 

It is your approach that is most important – you must be flexible, approachable and able to deliver on commitments. For this role, you must have experience in a similar role.

Role purpose

The post-holder will lead on premises, facilities, IT and personnel and administration systems to support the effective delivery of CAR services to clients and management of the organisation.

Reporting to the CEO and responsible for the management of administration volunteers, the post holder will lead on maintaining our office systems and processes.

We are a friendly and diverse office. We support clients across our community, and aim to reach the most vulnerable and excluded in our community.

Closing date for applications:Rolling – if we fill the role we will withdraw the advert