3 Anti social behaviour officer jobs
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West Midlands
£9.20 - £10.00 per hour
Permanent, Part-time
This recruiter is scheduling interviews as the applications come in. So apply now!
Job description
Roles/Responsibilities:
- Supporting individuals with tenancy sustainment issues
- Dealing with issues involving housing, benefits, welfare rights, personal finance, life skills and the promotion of personal independence
- To act as Keyworker for a number of service users, you will hold a case load that you will be responsible for completing and reviewing risk assessments and support plans.
- Completing key working sessions with service users to coordinate their support packages including referring into appropriate statutory and voluntary services.
- Handling matters relating to the tenancy (e.g. Housing Benefit advice, anti-social behaviour, arrears advice etc) and to actively involve the Resettlement officer and Hostel Services Manager
- To keep tenant records ensuring these are kept safe and confidential up to date and in accordance with the Data Protection Legislation
- Working effectively as part of the resettlement team & regular case reports to your manager
- Assessing individual tenants support needs and to liaise with statutory and non-statutory/voluntary agencies, where appropriate, to negotiate and agree their participation in supporting the individual
- Maintaining records of all supported tenancies in the case load and to liaise with appropriate management
Essential:
- Full-Driving License with access to own car
- Relevant experience of working in a social housing, statutory or voluntary sector environment in a similar or related role
- Experience of working with the benefit and welfare system
- Posses higher level of education relevant training/ experience and may have a relevant professional qualification (e.g. CIH)
- Excellent Admin/IT skills
The applicant must complete an enhanced DBS check before taking up the role
Required license or certification:
- Driving License
Job Type: Part-time (20 hrs per week)
Check commute
More about St Anne's Hostel
About
St Anne's Hostel
We are a small independent homeless charity based in the heart of the city and we provide 59 units of accommodation ranging from a 37... Read more
Refreshed on: 02 June 2020
Closing date: 03 September 2020
Job ref: Resettlement Team
Tags: Social Care/Development,Support Worker
The client requests no contact from agencies or media sales.
Job description
Recruiting a Concierge Worker to join our Homelessness and Complex Needs Service in Kent!
GBP 20,380 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working 40 hours per week.This role will be based in Tunbridge Wells and will be working nights.
Job Overview:
The Concierge Officer provides first contact and safeguarding to the customers during night-time hours. This includes providing a high level of customer service, recognising safeguarding concerns, identifying and reporting risks to people, report writing and providing handovers. In addition, the Concierge Officer will be responsible for ensuring the safety and security of the building throughout times when support staff are not on site.
You will be part of an existing rota covering 4 nights on and 4 nights off between the hours of 9pm-8am working alongside another colleague.
Key Accountabilities:
- Providing a welcoming and responsive presence to customers and visitors and ensuring their safety and the safety of the building is maintained at all times
- Carry out welfare checks on customers where required
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Managing the security of the scheme and monitoring the CCTV system
- Reporting repairs and managing immediate remedial to defects if an urgent health and safety matter arises
- Accurately recording interactions with clients and report customer incidents
- Settling in new customers
- Ensuring good housekeeping of the communal areas and occasional food preparation.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- To treat all information - both verbal and written - in accordance with Look Ahead's policy on confidentiality
- To maintain good relationships with all involved professionals and agencies
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of management and offer comprehensive verbal handover
- Participate in team meetings/reviews and the general development of the service
- Engage positively in reflective practice sessions with colleagues.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
Person Specification:
- A commitment to engaging with vulnerable customers with complex needs, including mental health and substance misuse issues
- The ability to maintain a calm and assertive approach when faced with complex and challenging situations, including building safety, anti-social behaviour and complaints
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Has a practical and logical mind and is naturally well organized
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead's professional boundaries policy
Skills, Knowledge and Experience:
Desirable:
- NVQ Level 2/3 or equivalent with some previous relevant sector work experience
More about Look Ahead Care and Support
About
Look Ahead Care and Support
Look Ahead supports around 8,000 people across London and the South East each year. People who for a variety of reasons may need some extra suppor... Read more
Refreshed on: 02 June 2020
Closing date: 16 June 2020
Job ref: REQ001917
Tags: Support Worker,Social Work
Camberwell, Greater London
Hammersmith, Greater London
£24,000 - £26,000 per year (Pro Rata) £14,000 - £15,166 per year: 21 hours per week
Permanent, Part-time
Job closes in 4 days
Job description
Calm Mediation provides mediation and conflict resolution to the community dealing with disputes such as noise, anti-social behaviour and shared spaces.The Mediation Case Coordinator will be responsible for the management of mediation referrals, case information and oversee a team of volunteer mediators. You will be involved in the promotion of the service, maintaining referral channels, meeting referral targets, complying with relevant standards and running an efficient case management process. The post holder must have experience of working in a mediation setting and knowledge of mediation practice.
Hours of work will involve occasional weekends and evenings for meeting, training and conferences, when Time Off In Lieu (TOIL) will be allowed.
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Refreshed on: 26 April 2020
Closing date: 10 June 2020
Job ref: MCC/Mar2020
Tags: Admin,Advice, Information
The client requests no contact from agencies or media sales.
Job closes in 4 days