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Looking for an opportunity to join a friendly team and use your skills as a Housing Officer?
We are looking for new colleagues to join our Housing team in London and Hertfordshire, to make sure our customers receive a professional and high quality service.
In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.
You'll manage your own caseload and build effective working relationships with external agencies.
As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.
What you'll need:
- The ability to proactively manage a complex caseload
- Strong communication skills with previous experience of working with customers in a demanding environment.
- Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
- Previous experience, or a knowledge of delivering housing management services
- Experience of using computer systems, for example Microsoft Office
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
What you need to know:
- You will be joining our team in London based in the Wembley office
- You'll be covering our properties in West London, East London, Central London and Hertfordshire
- The role is permanent, and you'll be working full time (37 hours a week)
- As you will out be visiting our customers you'll need a full UK driving licence and a car
If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
Non Charity Employer 
More than 1000
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Youth Intervention Officer (Hucknall)
Reporting to: Youth Intervention Manager
Role Type: Full-Time (35 hours per week)
Trent Bridge Community Trust is seeking a highly motivated, experienced, and organised individual who is passionate about making a real difference in the lives of young people.
Do you have the creativity, drive and leadership skills to help us deliver our life changing youth intervention programme Positive Futures?
We are looking for a Youth Intervention Officer that can deliver our transformative flagship projects in Hucknall, your role will be hands-on, dynamic, and deeply rewarding.
We are all about helping young people build confidence and empower them to achieve their very best. If you’re passionate, creative, and ready to roll up your sleeves, we’d love to have you on board.
In addition, the successful candidate will be required to undergo enhanced disclosure checks with the Disclosure and Barring Service
1. RELEVANT GENERAL OBJECTIVES
- To support the Youth Intervention Manager to plan, organise and deliver the Positive Futures Hucknall project, and work towards achieving all KPI targets set within the Holgate Academy Partnership Agreement.
- To support our young people within educational settings, specifically around behaviour interventions and working with those on the edge of exclusion, truanting and developing poor behaviour traits.
- To develop trusted professional relationships with young people to steer them to alternative positive outcomes through interventions, workshops and open access sport and to build aspirations.
- Work in unison with the Youth Intervention Manager to identify new potential partnerships and to manage existing ones through partner delivery and meetings.
- Act as a key contact point for referral partners to ensure regular updates on young people’s progress are shared.
- To provide signposting and advocacy for young people and families needing to access other services.
- To ensure all relevant Health & Safety and Child Protection/Safeguarding policies and legislation are adhered to.
- Work closely with the Safeguarding Manager to gain advice and report any safeguarding concerns relating to young people within the Positive Futures Programme. Support the review of a safeguarding reporting process.
- To deliver and assist in the development of the Positive Futures project, with the overarching aim of using youth work and sport to engage ‘at-risk’ young people in order to identify and support their individual needs and steer them towards education, training and employment.
- To undertake administrative duties including day to day management of:
- Activity registers.
- Provide regular monitoring and evaluation of delivery.
- Ensure all notes and timeline events are recorded per individual on Upshot.
- Regularly collect surveys that will assist in providing evidence for impact of delivery to funding partners.
- Gathering of ASDAN accreditation evidence to be submitted.
2. SPECIFIC ROLE RESPONSIBILITY
- Support the Youth Intervention Manager to create impact reports throughout the project through collecting relevant evidence and statistics to highlight impact of the project.
- To work in partnership with Holgate Academy and its feeder Primary schools to work with young people identified by Nottinghamshire Virtual Schools who have, or have previously had social care involvement through Child Protection Plans or Child in Need plans.
- Work in collaboration with Holgate to identify those in need of intervention support and to create bespoke intervention packages for each referred 1:1 individual and support around key concerns / reason of initial referral.
- Support referred young people in both 1:1 intervention and group workshops through transition from Primary school to Secondary school, those struggling to engage positively in school, have formed concerning behaviour patterns and/or safeguarding concerns.
- Provide termly updates on individuals engaging with the project schools / referring agencies.
- Work in collaboration with external supporting organisations attached to individual participants (Social Care, Police etc).
- Plan, coordinate and deliver 3 x days (4 hours per day) of activity per week during school holidays.
- Support in peer and adult relationship repair where necessary.
- Provide suppOrt to young people to engage in further activities external to school within the local community.
3. EQUITY, DIVERSITY AND INCLUSION
Nottinghamshire County Cricket Club is committed to being an Equal Opportunities Employer.
The Club recognises the benefits of a diverse workforce and is committed to providing a working environment that is free from discrimination.
The Club will seek to promote the principles of equality and diversity in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors, recruitment agencies and the public.
All employees and those who act on the Club’s behalf are required to adhere to this policy when undertaking their duties or when representing the Club in any other guise.
4. SAFEGUARDING
Nottinghamshire County Cricket Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services and are committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and the ECB requirements to ensure that all children participating in Cricket have a safe, positive and fun experience, whatever their level of involvement.
5. KEY PERFORMANCE INDICATORS
- Contribute as part of the Positive Futures Team in achieving the overall KPI’s agreed with Nottinghamshire Virtual Schools and Holgate Academy.
· Deliver individual targets set by the Youth Intervention Manager that relate to your specific role
6. PERSON SPECIFICATIONS
ESSENTIAL
- Experience of youth work with young people.
- Experience of planning, delivering, evaluating and recording programmes.
- Experience of producing a collection of evidence and information using a range of methods.
- Experience of enabling the engagement and participation of young people.
- Experience of work that celebrates diversity and challenges discriminatory attitudes and behaviours.
- Experience of addressing health and safety / safeguarding concerns involving young people.
- Experience of working in partnership with other organisations.
- Experience of working in partnership with schools to support students.
- Understanding the context of youth work and the issues and developments arising within it.
- Understanding of the professional conduct required of a youth worker inside and outside of work, and the importance of maintaining appropriate standards of behaviour.
- Knowledge of youth intervention practices to divert young people away from anti-social behaviour and low-level crime.
- Ability to work towards set targets and contribute to performance outcomes as part of the Positive Futures team.
- Takes an active role in managing risk, health and safety, and safeguarding issues.
- Strong planning and organisational skills.
- Good computer literacy, including Microsoft Office.
- Strong communication skills and ability to work effectively within a team.
- Ability to work in partnership with both community stakeholders and schools.
- Holds a Level 3 JNC Youth Work qualification, or a Level 2 with a willingness to work towards Level 3.
- Current First Aid qualification.
- Safeguarding Children & Young People training.
- Outgoing, friendly and supportive, with the ability to engage and motivate young people.
- Passionate, reliable and dependable.
- Willing to be accountable for own work and performance.
- Ability to work under pressure with minimal supervision.
- Flexibility to work evenings and weekends.
- Ability to travel to multiple sites/venues across Nottinghamshire to deliver activities and interventions.
- Holds an Enhanced DBS check.
- Contributes to the ongoing monitoring and evaluation of the Positive Futures project (Hucknall).
DESIRABLE
- Experience of early intervention and support work with young people.
- Experience of using the power of sport to divert young people away from anti-social behaviour and low-level crime.
- Good understanding of relevant personnel policies and procedures.
- Experience of working within a budget throughout a set delivery cycle.
- Experience of planning, delivering and evaluating a project’s impact.
- Knowledge and understanding of the Positive Futures Programme.
- Knowledge and understanding of working with young people who are on a child protection plan and/or known to social care.
- Knowledge and understanding of ASDAN accreditations.
- Level 2 Mental Health First Aid qualification.
- Governing Body coaching qualifications
The client requests no contact from agencies or media sales.
Thank you!
Housing Manager
£48,680.52 per annum
Cambridge
Full Time
Permanent
This is an exciting opportunity to advance your career in social housing – are you ready to join our client and help make a big difference in improving the lives of their tenants and shared owners?
You will be joining a long-established, locally based and independent housing association with strong local partnerships. They have a great reputation for delivering on their values of care, openness and trust in their general and supported housing, and a range of community support services. They continue to build on this strong foundation, with ambitious plans to further develop their services and infrastructure.
They strongly believe their colleagues are their greatest asset, which is why they are committed to creating a happy, motivated and diverse workplace. And it shows. In their 2026 staff survey, 93% of colleagues said they would recommend them as a great place to work making them an employer of choice.
About the role:
Reporting to the Senior Housing Manager you will:
· Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience
· Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service.
· Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement.
· Take ownership of core performance areas — including lettings, tenancy management, communal space standards, rental income and service charge delivery — ensuring a consistently high standard across all functions.
· Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships.
Hybrid Working Arrangements – the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period).
Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration.
What you’ll need to succeed
· Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others
· A minimum of two years’ experience delivering and managing a housing service within a social housing environment.
· A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development.
· Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers.
· Naturally confident and customer‑focused, you bring excellent communication, relationship‑building and influencing skills to every interaction.
· Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills.
· A full UK driving licence, use of a car for work purposes and business insurance.
Benefits of working for our client:
- Employee discount scheme (retail, leisure, gym membership and fitness equipment)
- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
- Employee Assistance Programme
- Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
- Cycle to work scheme (salary sacrifice)
- One day off a year to volunteer for a charity of your choice
- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
- Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
- Company sick pay
- 58p per mile business mileage allowance
- Refer a friend scheme (£250)
- Contributory pension scheme, which both you and our client contribute to
- Enhanced maternity and paternity leave
- Flexible Working Policy
- Full induction
- Comprehensive free training and development opportunities with paid time off
- Free DBS (for relevant posts)
- Free onsite/nearby parking
- Hybrid Working Policy
- Flexitime
Please note this position is subject to a Basic DBS Disclosure
As part of the recruitment and selection process candidates will be required to complete a Personality Profiler
CLOSING DATE FOR APPLICATIONS: Friday 26th June 2026
INTERVIEWS: To be confirmed
