Area manager jobs in charing cross, greater london

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our website). 

 

The role and your key responsibilities
 

As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups.

You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week). Please note you will need to be based in Hertfordshire, Bedfordshire, Buckinghamshire, or North London for this role.
 

Your key responsibilities will include:

• Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

• Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.

• Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.

• Listen to teachers and students about how we can improve our customer service and the Unifrog platform.

• Attend conferences and run CPD events on behalf of Unifrog.

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.

• Track record of excellent relationship management.

• Extremely well organised.

• Keen attention to detail.

• Active listening and objection handling skills.

• A background and interest in education would be an advantage.

• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.
 

Working together

You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager. 

 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details
 

• £37,306 per annum pro rata (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus. 

• OTE £43,000.

• Permanent and full-time

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Candidate must be based in one of the following - Hertfordshire, Bedfordshire, Buckinghamshire or North London.

• Home based with some travel to schools and colleges in your region.

• Start date: as soon as possible, though we will be flexible for the right candidates.

• To discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

 

Application process

Deadline: 10:00AM (BST) on Friday 11th July 2025. 

Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
   

i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

iii. You notice that one of your partner schools is not engaging with Unifrog across the whole school. How would you approach the situation to maximise staff and student engagement with the platform and resources? (250 words)

Stage 2: Phone task (15 minutes) 

• A short role play task over the phone. We will schedule these tasks throughout the application window.

Stage 3: Video call interview (1 hour) 

• Short demonstration of a Unifrog tool (resources will be provided) (20 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).

• Video call interviews will be held on w/c 21st July 2025.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

 

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

Welcome

Thank you for your interest in joining the CoachBright team as our new Programme Manager. We are a social mobility charity on a mission to support pupils from disadvantaged backgrounds become confident, independent, and resilient, so they can lead the lives they want.

There is an attainment and outcomes gap in the UK between disadvantaged pupils and their wealthier peers. This is exacerbated when pupils have lower confidence in their own abilities and potential. Upward social mobility is made even harder when pupils lack relatable role models. We want to change this!

Now, more than ever, it is essential that young people from disadvantaged back- grounds get the support they need to achieve their goals. That’s why we’re playing our part to narrow the gap and support a generation of pupils to be their best.

We are ambitious, and are looking for someone as passionate as we are about creating a socially just world. If you’re motivated by improving social mobility and transforming the life chances of young people we would love to hear from you.

Many thanks,

Who we are

Vision: a world in which every young person’s destination is based on their choice, ambitions and talents, rather than their background.

Mission: coaching young people to be confident, independent and resilient so they can lead the lives they want.

What we do: we partner with schools, universities and businesses to run face-to-face and virtual coaching programmes for disadvantaged young people with relatable role models who are just a few years ahead in their life journey, we help raise their confidence, independence, resiliance and attainment. Our coahes are typically undergraduate volunteers or senior pupils in schools who we train and support to become effective coaches. 

The Challenge

By the age of 5, 43% of disadvantaged young people have not reached a good level of literacy and numeracy.

57% of children from disadvantaged backgrounds leave primary schools without reaching the expected standard in reading and maths.

A disadvantaged child is 50% less likely to achieve passes in GCSE English and Maths.

Only 16% of Free School Meal eligible young people attend university, compared to more than 75% of those who attend an independent school.

1 in 3 young people frpm disadvantaged backgrounds are not in any form of sustained education, apprenticship or employment five years after their GCSEs.

1 in 5 undergraduates from disadvantaged backgrounds don't complete their degree, double the rate for the most advantaged.

Those in elite occupations from disadvantaged backgrounds earn £6,400 per year less in the same role, and take 25% longer to gain a promotion.

Our Impact

We have been delivering coaching programmes across England since 2014, supporting over 15,000 young people in that time. We have a small but growing number of programmes directly coaching undergraduates from underrepresented backgrounds (our Lifecycle programme). However, the majority of our work and impact takes place in schools, involving us training undergraduates (our Core programme) or senior pupils (our Peer to Peer programme) to be coaches to younger pupils.

We are proud that our programmes demonstrate consistently strong impact on the outcomes most closely associated with improving social mobility: attainment, social & emotional development, and school attendance.

Our most recent independent evaluation found:

Increases in maths (11.1%) and English (5.1%) attainment.

Significant improvements (min 8%) in metacognition, self-efficacy, and motivation.

Persistently absent pupils’ school attendance increased by 11%!

Our Values

We have four core values at CoachBright that we use to guide us and help our decision making. These values remind us at all times who we help, how we help them, and how we should act as both a charity and as individuals.

1. We understand the complexities of disadvantage. We prioritise supporting young people from low-income households but understand that disadvantage is context-dependent and that the drivers of disadvantage regularly shift.

2. We believe coaching is transformative. All of our work, from primaryphase programmes to our Lifecycle work with young adults, is grounded in a belief that high-quality coaching can transform a young persons life.

3. We strive for clarity. We are open and honest with our beneficiaries, our partners, and each other. We hold each other to high standards and provide transparency and clarity with the deisions and work we do.

4. We are a team not just colleagues. We are committed to helping others, and this commitment extends beyond our beneficiaries to each other in the workplace. We strive to make CoachBright a place where regardless of role, level of seniority, or length of time at the organisation, we all want to roll our sleeves up to support each other and share in each other's successes and challenges.

Our Team

We are a small but mighty team, with a mixture of experiences including youth work, teaching, music, finance, social work and many others. Although our backgrounds and skills may be different, what we have in common is a commitment to our core values, and a belief that our work can - and does - change young people’s lives.

And whilst we may be located in different parts of the country, we work extremely hard to ensure we live up to our fourth core value - ‘we are a team, not just colleagues’.

I've never worked in such a wonderful team before. It's been great to join such a supportive environment where everyone just wants the very best for each other and are all so passionate about our shared mission.

Role description

In the 25/26 academic year, we will be expanding our work significantly, supporting close to 3,000 young people from Cornwall to Northumberland. The majority of this growth will be through a one-year project we are running in partnership with the Education Endowment Foundation.

This project is a randomised control trial (RCT) of our Peer to Peer coaching programme, where we will be working with an additional 50 new secondary schools. We have seen consistently strong impact from this programme on the attainment, social & emotional development, and school attendance of disadvantaged young people for many years. This EEF supported RCT now gives us the opportunity to test this impact at significant scale, specifically on the maths attainment, maths self-efficacy, and school attendance of disadvantaged Y10 and Y7 pupils (see here for more details). 

To support with this delivery, we are looking to recruit additional fixed-term (October 2025 - July 2026) Programme Managers, both full and part time, in the following regions:

1. South West (including Cornwall and Plymouth) Part time, 2-3 days per week

2. South East England (including Greater London, Hampshire, Sussex, Kent, Berkshire, Essex, Hertfordshire, and Milton Keynes) Full time

3. North West (including Merseyside, Greater Manchester, Lancashire, and Cheshire) Part time, 3-4 days per week

4. North East (including Northumberland, Newcastle, Tyneside and Teesside) Part time, 2-3 days per week

You will have end-to-end ownership of your own allocation of programmes, which may involve a mixture of Peer to Peer, Core and Lifecycle programmes. Whilst delivering our programmes you will be required to build excellent relationships with our school and university partners, support with training and developing our undergraduate volunteers, use our evaluation frameworks to assess impact, and lead on conversations related to retention and expansion.

Candidates should be able to cover all locations in the given region they are applying for, so access to a car would be an advantage, but is not essential. At times team members may be asked to travel to a location outside of their region, but this will be rare and sufficient notice and TOIL will be given where appropriate.

All roles are on fixed term contracts starting Monday 6th October 2025 and finishing 31st July 2026. The majority of direct delivery in schools will begin early November. The first few weeks in the role will combine a mixture of induction, training, programme observations, programme set up, and volunteer recruitment for our Core programmes.

Whilst there is the potential for a permanent role beyond the length of this project, this will be based on our levels of school retention and business development, and so cannot be guaranteed. 

You will flourish in this role if you have a genuine passion and ‘knack’ for working with young people and supporting them to succeed, as well as being organised, motivated, and able to think on your feet quickly. If that sounds like you, please get in touch!

Role details

Managing and delivering programmes

• Coordinate and run multiple in-school and online programmes, typically requiring travel to schools most working days.

• Set timelines for programme start and finish dates. 

• Oversee programme quality and communicate with school staff weekly to provide feedback after sessions. 

• Facilitate in-school or digital workshops for groups of pupils (KS1-5). 

• Plan and organise graduation trips to a local university for pupils on the programme.

• Collect data for monitoring and evaluation purposes, such as pre and post programme questionnaires, attendance records, and pupil and coach feedback.

• Report regularly to the Programmes Team Leader on key performance indicators and programme updates.

• Build and maintain high quality relationships with pupils, schools, and universities..

• Collect data and write impact reports and case studies for each programme.

Recruiting and managing undergraduate volunteers (in regions with Core programmes):

• Recruit and retain volunteer undergraduate coaches.

• Coordinate and allocate undergraduate coaches to Core school programmes, communicating with them weekly and when needed arranging transport for them to schools.

• Deliver training to volunteers both in-person and online. 

• Develop and maintain relationships with universities, particularly access, outreach, and widening participation teams.

Expanding our reach and impact:

• Ensure retention of schools and universities within the region by delivering high quality programmes, and leading retention, renewal, and expansion conversations with partners.

• Support the growth of our network of schools, Multi-Academy Trusts (MATs), Local Education Authorities, and universities in your region.

• Contribute to programme design, take part in a working group and whole team meetings.

• Gather and create content for social media and marketing materials. 

• Running pupil and school leader focus groups.

• Carry out other tasks that are within the scope and spirit of the role.

Person Specification

Essential characteristics and experience

Below are the key attributes candidates will need to be confident of demonstrating.

 

• Passion for social mobility. We have big aims and are looking for those who share our desire to make education fairer in the UK.

• Ability to think on your feet. Delivering programmes with young people can be unpredictable, so you will need to be comfortable working reactively to solve challenges at short notice.

• Programme or project management experience. In particular the ability to be organised, plan ahead, and manage competing priorities and timelines.

• Experience with young people. Comfortable running a session or delivering a workshop with a group of young people from age 8-18. (Please note, the vast majority of our programmes are at secondary phase).

• Relationship building and facilitating. This is a public-facing role so you will be involved in communicating and delivering workshops to groups as well as communicating our mission to a wide range of stakeholders (business leaders, senior members of MATs, universities etc.).

• Excellent communication skills, particularly public speaking. You should be comfortable talking to groups of 5 or 500.

• Ability to make quick and clear decisions.

Desired characteristics and experience

Below are attributes that would be useful in the role. However candidates that have less experience in these areas should not be discouraged from applying.

• Understanding of the specific barriers to social mobility, both nationally and regionally, and the context for the young people we work with. 

• Experience of sales or partnership management/development, particularly with schools or universities.

• Experience of working in education settings.

• Existing network of relevant sector contacts in schools and/or universities, or demonstrable ability to quickly establish new connections independently.

Key details

Benefits

• An opportunity to contribute to an exciting charity with scope to input widely and take on new responsibilities.

• 28 annual leave days (pro rata).

• Fridays off during non-term-time (pro rata).

• Access to a £100 individual annual CPD budget in addition to CoachBright’s standard training offer which includes safeguarding, health and safety and diversity, equity and inclusion training).

• Access to a 24-hour employee assisted helpline facilitated independently by Health Assured.

• Access to BrightHR perks, including a range of retail discounts. 

Key Information:

• Annual salary of  £30,579 - plus £2,500 London weighting where applicable (pro rata)

• Fixed term contract (6th October 2025  - 31st July 2026).

• Remote role with travel to schools across England. The majority of working days will require a trip to 1-2 schools in your region.

• Reporting to our Programmes Team Leader

Are you a visionary leader, with a heart for social justice and passionate about transforming society?

Join us in building a transformative space for young people to get them work ready and equip them with the skills and mindsets they need to succeed in employment, no matter the barriers they face.

As our next Centre Manager, you will lead, inspire and envision a team of three, delivering employment support in Kennington. You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme.  We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Kennington

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £30,900

Closing date: Monday 28th July, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process or if you have any enquiries regarding accessibility.

In this role, you’ll be responsible for:

Strategy, vision and impact [25%]

• Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives 
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme 
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets 

Leadership, line management and training [25%]

• Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun 
• Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management [20%]

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees 
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme [20%]

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets 
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and overcome significant barriers to employment 

Operations [10%]

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith 
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment 
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills 
• You are steady under pressure, and able to juggle competing priorities 
• You are looking for a varied, hands-on role, where you won't be tied to a desk 
• You are IT literate 

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities
• Training, guidance and funding to complete your professional coaching accreditation 
• Progression opportunities through professional development 1-1s 
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat 

A couple of things to note:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested

About the role

The Digital Marketing Manager will play a key role within the Marketing and Communications team, leading the day-to-day delivery and performance of our digital channels. This includes overseeing website content and UX, managing digital advertising campaigns, optimising SEO, and producing digital content particularly short-form video for our key audiences. The role will also work closely with internal teams to support campaign and project delivery, while contributing to a consistent and data-led digital approach across the organisation. This position reports to the Senior Digital and Marketing Manager and will work alongside colleagues and suppliers to improve brand visibility and engagement across all digital touchpoints.

Who we’re looking for

We are looking for a hands-on digital marketer with experience in delivering integrated campaigns across web, email, and social platforms. The successful candidate will have strong technical skills in areas such as paid media buying, analytics, and search engine optimisation, with a proven ability to drive engagement and deliver measurable results. A working knowledge of video editing and CMS platforms (particularly WordPress) is also important. The ideal candidate will be analytical, collaborative, highly organised, and bring a creative mindset to optimising digital content and experiences for our audiences.

Role purpose

This role exists to drive the performance and quality of WorldSkills UK’s digital marketing. The postholder will be responsible for delivering high-quality, audience-focused content and campaigns that strengthen the organisation’s reach, improve the user experience across our platforms, and help generate increased awareness and participation in our programmes. By bringing key digital functions back in-house, this role will enhance efficiency, support cost savings, and ensure WorldSkills UK remains visible, competitive, and aligned with strategic priorities in the Further Education (FE) and skills sector. The postholder will also play a key role in ensuring our digital content reflects our organisational values, including accessibility, inclusion and relevance to diverse audiences across the UK.

Key tasks and responsibilities

Website management:

• Lead the day-to-day management of the website, ensuring it is fully optimised for SEO, UX, and Conversion Rate Optimisation (CRO) to enhance the user journey and help deliver WorldSkills UK’s strategy.
• Create, curate, and publish engaging, on-brand multimedia content, including text, images, and videos, to maintain a dynamic online presence.
• Conduct comprehensive audits focusing on CRO, usability, accessibility, and site functionality, with strategic guidance from the Senior Digital and Marketing Manager; prioritise actionable insights to drive ongoing improvements.
• Monitor and analyse website performance metrics using tools like Google Analytics and providing insights to optimise user engagement.
• Manage and update the Content Management System (CMS), ensuring functionality, security, and mobile friendliness, while coordinating with developers to troubleshoot technical issues and introduce new features.
• Take ownership of SEO and Pay Per Click (PPC) strategies, leading monthly reviews to monitor performance and increase website reach.
• Ensure compliance with accessibility standards, providing an inclusive experience for all users.

Social media and paid advertising:

• Plan, execute, and optimise paid social media campaigns to support WorldSkills UK’s marketing objectives.
• Work with our PPC agency to increase traffic to the website.
• Align paid social media efforts with organic strategies, ensuring consistent messaging and branding across all channels.
• Collaborate with the Senior Digital and Marketing manager and external agencies to deliver high-performing campaigns, including briefing, asset preparation, and performance reviews.
• Monitor campaign performance metrics, providing actionable insights and recommendations to improve effectiveness.
• Conduct A/B testing on ad creatives and targeting to refine strategies and maximise impact supported by the Senior Digital and Marketing Manager.
• Manage campaign budgets efficiently, ensuring optimal allocation of resources to meet WorldSkills UK’s Key Performance Indicators.

Video editing and multimedia:

• Collaborate with the other members of the Marcoms team to plan, produce, and deliver engaging multimedia content, including videos and photography, that aligns with campaign objectives and supports both digital and organic communication strategies.
• Ensure video content is high quality and compliant with accessibility best practices, including subtitling and captioning.
• Manage video and image content libraries, ensuring materials are properly labelled and easily accessible for cross-platform use.
• Support diversity and inclusion initiatives by ensuring all content reflects a wide range of voices and perspectives.
• Regularly evaluate content performance, using analytics to inform improvements and innovations.
• Edit WorldSkills UK video content for use at events, on social media and web.

Reporting and insights:

• Establish and track key performance indicators (KPIs) for digital marketing efforts, providing regular reports to senior management.
• Analyse marketing data to identify trends, inform strategy, and drive continuous improvement.
• Contribute insights from competitor research to ensure WorldSkills UK remains innovative and differentiated in its digital approach.
• Stay informed on social media trends, platform updates, and best practices to enhance campaign delivery and audience engagement.

Person specification

Key: [E] Essential / [D] Desirable.

Qualifications and experience:

• Marketing degree or equivalent experience (CIM, DMI accreditation) [D].
• Proven experience managing websites using Content Management Systems (WordPress) [E].
• Experience with Google Analytics and other digital tools to track and optimise performance [E].
• Demonstrated expertise in planning, executing, and optimising organic and paid social media campaigns across platforms such as Facebook, Instagram, LinkedIn, and Twitter [E].
• Hands-on experience with CRM platforms, particularly HubSpot, including managing email and social media marketing campaigns and analysing campaign performance [D].
• Proficiency in using Adobe Premiere Pro or another video editing software [E].
• Strong copywriting and editorial skills, with the ability to adapt complex information for varied audiences [E].

Knowledge and skills:

• Knowledge of SEO principles and digital best practices [E].
• Ability to produce engaging copy for a variety of channels and audiences [E].
• Strong organisational skills, with the ability to prioritise tasks, meet deadlines, and collaborate as part of a team [E].
• Creativity and a problem-solving mindset, with the ability to innovate and adapt [E].
• Demonstrates a commitment to ensuring that all communications, digital and otherwise, are accessible, inclusive and aligned with equity, diversity and inclusion principles [E].

Personal qualities and attributes:

• High attention to detail and a proactive approach to improving processes [E].
• Strong team player with excellent communication and collaboration skills. [E].
• Respect for diversity and inclusion, ensuring content reflects these values [E].

How to apply

Please view the full Application Pack for further details on how to apply.

This role is office based (as above) but with flexible hybrid working. It is expected that the postholder will attend the office once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.

About PBE

We use economics to improve lives. Through analytical expertise and our close connection with the social sector, we help charities, funders, firms and policymakers tackle the causes and consequences of low wellbeing.

Right now, around 3 million adults in the UK are living in wellbeing poverty. We want to change that. 

Our team of analysts, researchers and economists work on a wide range of issues related to low wellbeing, including mental health, education, employment, financial security, poverty, disability, inequality and civil society. Our current focus areas are loneliness, children and young people’s mental health and private rental housing. We have changed national government policies on charitable giving, data about charities and volunteering and the relationship between civil servants and charities. Our research and insights helped secure over £1 billion of government funding for children’s services, numeracy education and charities struggling with the cost of living. The government has committed an additional £250 million for children’s social care in 2025-26, partially due to our research into the state of children’s services funding

About the role

From our ‘Labour and Civil Society Summit’ in Westminster with Sir Keir Starmer, to our ‘Diversity in charity leadership webinar’ with the Charity Commission, to our ‘Reversing the decline in children's mental health’ event chaired by Channel 4’s Cathy Newman, PBE events are high profile, high impact and varied. We are looking for someone who is passionate about using the power of events to bring people together to challenge, influence and engage on the issues our audiences care about. You will create and lead an exciting events strategy, and deliver a wide range of events, collaborating with senior staff, trustees, external organisations.

Post type: Permanent

Reporting to: Head of Communications

Staff benefits

• 28 day annual leave per year (excluding bank holidays)
• 7% employer pension contributions
• Group life assurance scheme and sickness cover
• Employee assistance programme
• Enhanced parental leave policy
• Generous personal development budget
• Discounted university gym membership
• A flexible work environment committed to employee wellbeing

Main duties and responsibilities

Leading PBE’s public events strategy and delivery

• Work with our Head of Communications and senior team to design and implement an events strategy as part of the communications and fundraising strategies.
• Event strategy and programme planning: drawing on expertise of PBE colleagues, trustees and relevant stakeholders to plan, market and deliver an engaging and innovative programme of online and in person events to budget and deadlines.
• Event design, delivery and follow-up: planning and managing operational delivery.
• Responsibility for logistics of events including guestlist development, speaker invitations and stewardship, ticketing, internal briefings, contractors, venue liaison, event marketing and follow up.
• Active communications with speakers and attendees before and after events to maximise impact.
• Stakeholder engagement with events: Researching and drawing on advice from colleagues on interesting, engaging and diverse speakers relevant to PBE’s strategy, and drawing on PBE’s research and analysis projects as well as the wider media landscape to actively identify opportunities and agendas for future events.
• Supporting the organisation of joint events with charities and social sector organisations, working as part of a small and dynamic communications team to maximise the impact and visibility of PBE’s projects and publications externally, and the organisation of private research roundtables.

Supporting development and income generation

• Work with the Director of Development to ensure our events programme supports PBE’s fundraising approach by engaging funders, helping to identify new business opportunities, and contributing to funding applications. 
• Working with the Development team to manage the design and delivery of fundraising and stewardship events including small private dinners, roundtables, panel sessions in person and online.
• Collaboration with the Development Director to identify mission-related commercial opportunities from our events, such as sponsorship.

Delivering effective communications

• Collaborate with wider communications team to deliver greater reach and impact for PBE through our multi-channel communications strategy.
• Support communications colleagues to create and deliver compelling digital communications to support our events programme
• Managing data, reporting and insight to improve our events: Maintenance of all records of activity in the CRM Salesforce, and liaison with the Head of Systems and our Operations Team to improve systems and processes.
• Perform additional duties as required to ensure the smooth running of PBE and the communications team.

About you

The role would suit candidates from an events agency or in-house events/communications background, able to work operationally and strategically, working with and advising senior staff internally and externally.

Candidates should be able to point to a strong track-record of creating and delivering events and stakeholder engagement, with sufficient experience to lead and co-ordinate a diverse programme of in person and online events to reach policymakers and the wider social sector.

Skills/Competencies

Ideal characteristics include:

• Event strategy, programme planning and operational delivery and management of in person and online events.
• Creativity, innovation and a commitment to continuous improvement.
• Good communication and interpersonal skills, including strong writing and relationship building ability.
• Attention to detail and organisational skills, including managing budgets.
• Collaborative working style with internal and external colleagues.
• Project management: ability to manage and oversee multiple simultaneous projects 
• Self-sufficiency and resilience to manage operational delivery of high-profile events and advise internal colleagues on strategy and positioning.
• Confident use of digital systems and software, able to pick up and adapt to use of different platforms and products including core applications and platforms, e.g. webinar technology, CRM (Salesforce), online booking applications, spreadsheets.
• Interest in social and economic policy issues and issues that impact the social sector.

Desirable characteristics include:

• Experience of and interest in the social sector or think tank sector 
• Experience in health and safety, GDPR and the legal aspect of events, such as risk assessments and charity tax. Familiarity with the Fundraising Regulator’s codes of practice
• Experience of WordPress and wider experience in Content Management Systems and content design.
• Experience of major donor and/or corporate relationship management.

Timelines

Closing date for application: Wednesday 30 July @ 10.00am

First round of interviews (online): Wednesday 13 and Thursday 14 August 2025

Second round of interviews (online / in person): Thursday 21 August 20

PBE is an equal opportunity employer and values diversity. We encourage applications from all parts of the community, and we give all applicants and employees fair and equal treatment, regardless of age, race, gender, religion, sexual orientation, disability, or nationality. We also guarantee an invitation to interview for all applicants with disabilities who show evidence that they can meet the role’s ideal criteria.

For details of our applicant’s privacy policy, please see our website.

At PBE, we acknowledge the value of Artificial Intelligence (AI) tools and search engines in supporting work-related tasks. However, we advise against relying solely on AI-generated answers when responding to the sift as well as interview questions for this role. Our goal is to assess your personal understanding and your capability to perform the role. Therefore, we expect your answers to be thoughtful, personalised, and appropriately referenced. Please note that we utilise commonly available AI tools, detectors, and platform features offered by Applied to identify AI-generated responses and ensure authenticity during the shortlisting process.

Flexibility Policy:

We value the ability to work flexibly and to support employee needs. We have an office in Elephant and Castle, London that is available to staff every day, but we also work to a 0% requirement to be in the office. We do ask that staff travel to the office once every six weeks for our collaboration days, and for meetings and events as required. Travel costs to London are not covered by our expenses policy, as our pay policy is based around paying staff a salary based on London weighting that is not dependent on where people live.

Please note that sponsorship cannot be provided for this role so applicants must have full working rights to work in the UK.

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

This Corporate Partnerships Manager role plays an essential role in helping the Fundraising Team achieve our ambitious income target, as the role will primarily support the planning, development and delivery of our hugely successful partnership with Asda Tickled Pink.

Raising over £92 million since 1996, Asda Tickled Pink has been the largest supporter of breast cancer charities in the UK over the last 29 years. It has been a major driving force in breast cancer research breakthroughs, funding life-changing services and championing vital breast awareness messaging to its customers, colleagues, and suppliers. Asda Tickled Pink works closely with two charity partners, CoppaFeel! and Breast Cancer Now, to raise funds for better treatments, vital education and life-changing support, for anyone who needs it. Together, we’re putting breast cancer awareness on everyone’s list.

As we head towards the exciting milestone of Asda Tickled Pink’s 30th Anniversary in 2026, we are looking for someone to join our team who will continue to amplify CoppaFeel!’s unique voice, creativity and perspective through the partnership to ensure we are reaching as many people as possible with our life-saving message.

As Corporate Partnerships Manager, you will support the Head of Partnerships in the delivery of all elements of the Asda Tickled Pink partnership, encouraging colleagues, customers and suppliers to fundraise and raise vital chest-checking awareness for us. You will deliver a variety of activities across the partnership, from working closely with the team at Breast Cancer Now to brainstorm and develop exciting new colleague engagement opportunities, to reviewing and signing off creative assets and communications that will be seen across Asda stores and channels nationwide.

As the day to day lead on the partnership, you will be responsible for achieving the ambitious annual target. The role will involve lots of hands-on account management to ensure that the partnership continues to be successful and works towards achieving both its ambitious awareness and fundraising objectives. There is opportunity to identify areas for growth within the partnership which would work towards achieving key objectives both for Asda Tickled Pink, and also for CoppaFeel!.

As part of the Partnerships team, you may also be required to support on the day to day delivery of other team activities, events and account management, including responding to enquiries, participating in meetings with internal stakeholders and supporting the delivery of the wider partnerships team strategy.

This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.

Duties and Responsibilities

• Responsible for delivering the day to day management of the Asda Tickled Pink partnership , giving excellent customer service and stewardship to maximise income and strategic opportunities for CoppaFeel!
• Be a key point of contact for the team at Asda and Breast Cancer Now
• Deliver account management plans, communications plans and engagement plans for the partnership helping to achieve the partnership KPIs
• Work closely with the Asda PR and Social team, and the Marketing and Communications Manager at Breast Cancer Now to deliver engaging partnership communications
• Work with the wider CoppaFeel! team to identify, pitch and deliver new innovative projects to help us achieve our strategic aims through the partnership
• Present to Asda colleagues and suppliers about Asda Tickled Pink, CoppaFeel! and the impact that their support has
• Write and deliver a quarterly impact report to communicate the progress of CoppaFeel! projects and activities to the Asda Tickled Pink team
• Write and review copy, content and artwork for different partnership activities
• Motivate and inspire Asda customers and colleagues to fundraise for Tickled Pink
• Work with key Asda suppliers to support and enhance their Tickled Pink campaigns
• Manage incoming emails and queries from the Asda Community team as well as other colleagues and customers
• Represent CoppaFeel! in external meetings with key stakeholders alongside Asda and Breast Cancer Now
• Work closely with wider CoppaFeel! teams to provide high quality account management for Asda
• Attend and support on a variety events throughout the year including the annual Tickled Pink supplier Ball and the Yorkshire 3 Peaks challenge
• Contribute to forecasting and budgets to support the Head of Partnerships
• Support the Head of Partnerships on the delivery of different strategic elements of the partnership
• Stay alert to different trends within similar partnerships across the sector
• Support CoppaFeel!’s EDI strategy, to ensure all our partnerships are helping us reach as many young people as possible
• Collaborate with the other Corporate Partnerships Managers, the Corporate Partnerships Executive, Head of Partnerships, wider fundraising team and CoppaFeel! team on relevant projects
• Future Line Management: as the organisation evolves may take on line management responsibilities, overseeing team members and fostering their professional growth
• Keep database and other records up to date
• Willingness to work flexibly and sometimes remotely with occasional out of core hours work (time off in lieu given)

Skills, Experience and Qualifications

Essential

• At least two years’ experience working for a charity in partnerships
• Experience managing medium/large corporate partnerships, supporting or managing large scale charity of the year, or strategic giving partnerships
• Excellent relationship building skills
• Creative thinker with the ability to identify different opportunities within a project or partnership
• Experience of problem solving and implementing solutions
• Good writing skills and communication skills with an eye for detail
• Good organisational and planning skills, to manage tasks and prioritise effectively
• Strong team-player who is self-motivated, enthusiastic and passionate about working for CoppaFeel!

Desirable

• Experience of working with income and expenditure budgets
• Experience of public speaking and presenting to different groups of people, both in person and online
• Experience of working with and managing volunteers
• Experience of working on high-value fundraising events
• Experience of partnership agreements and contracts and charity law

Application information

Applications will close on Monday 21st July 9am with the aim to commence interviews on W/C 28th July.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main Benefits and Terms & Conditions

Annual Leave entitlement - 22 days and 3 days off at Christmas + public holidays, a day off for your birthday and for Kris’ cancerversary.

Benefits

• Wellbeing fund
• Employee Assistance Programme
• Access to Self Space training and 1:1 therapy
• Core working hours 10am - 4pm
• Enhanced Maternity and Paternity Leave
• Flex Friday; every other Friday off, with the flexibility of being available in the case of emergencies

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch. 

Havering , Redbridge, Greater London (Hybrid)

his role is known internally as Partnership Support Manager

About us

Citizens Advice Havering (CAH) and Citizens Advice Redbridge  (CAR)  work in partnership to provide information and advice to the residents of both boroughs. .  CAH and CAR are amongst the smaller local Citizens Advice (LCAs) and as such have to work hard to meet demand with limited resources.  We work in a number of locations across the boroughs, working  together on back office and support functions to maximize cost efficiency. We deliver our services with the help of 34 paid staff across the partnership.  Most of our paid staff provide advice services.  Our staff team is supported by approximately 70 dedicated volunteers supporting advice and administration.

About the role

We are looking for an experienced back-office professional who comfortably works with trustees, staff and volunteer teams, suppliers, clients and external stakeholders.  The successful candidate will need to be able to handle a wide range of tasks – from the mundane to the complex – equally skillfully and diligently.

The Partnership Support Manager will independently manage their own workload, but work with and be part of a wider team who have a range of expertise and a common aim.  There is the opportunity to recruit and train volunteers who can assist with administrative tasks and build up a small team.

The purpose of the Partnership Support Manager role is to provide support to the Senior Leadership Teams of both local Citizens Advice so that the partnership runs smoothly in every aspect.  This will mean taking responsibility for all areas that make the work of our advisers, supervisors and managers possible.

Benefits:

• Annual Leave: 33 days per annum, including Bank Holidays (pro rata for part time)
• Pension: 3% Employer contribution
• Flexible working (subject to operational requirements)

Citizens Advice promotes diversity and equality and challenges discrimination. We welcome and encourage job applications from people of all diverse backgrounds such as BAME and LGBTQ+.

If you’re interested please click on Apply for more information, Application is via an application form. Please also see the guidance notes for applicants and the job pack attached, we do not accept CVs.

Closing date for applications: 0900.  21st July 2025 

Interviews: From 30th July 2025

This role goes beyond traditional HR, and will help to deliver significant systemic change within ATLEU and, through sharing our learning, for survivors of trafficking across the advice and anti-trafficking workforces. The successful candidate will strengthen ATLEU’s organisational capacity to become a lived experience advice sector employer, integrate exceptional people management and ensure that every employee is equipped to thrive in their role.

In the coming months we will be reviewing our structure to better align it with our purpose and strategy, which will include establishing a new executive and leadership team and this appointment of a People and Inclusion Manager. This is a role for anyone with at least three years of HR experience and a strong interest in taking on a new challenge in an organisation with a commitment to maintaining and strengthening its people and culture and, to build its capacity to provide employment pathways for survivors of trafficking and slavery within the advice sector.

You will work closely under the supervision of the Head of Operations to develop and deliver a People, Culture and Inclusion strategy. You will provide efficient and effective management of Human Resources (HR) services and ensure ATLEU’s values and culture are woven into all areas of our activities. This is a part-time role (up to 21 hours per week), offering opportunities for growth and development.

The People and Inclusion Manager will be responsible for leading on enhancing  a positive, energising work environment at ATLEU, enhancing staff well-being; with a specific focus on

- developing and implementing a people, culture and inclusion strategy

- ensuring that employee wellbeing is at the forefront of this strategy

- supporting the changes and HR developments needed for ATLEU to offer an inclusive and trauma-informed work environment so that we are ready and able to hire and support survivors of human trafficking within our workforce

- learning and development for the wider team and support for line managers to ensure they are equipped to support and manage their teams

.

Events Manager

Brixton House seeks an Event Manager

Key Responsibilities

The Event Manager plans and organises events, from start to finish, to ensure their successful delivery across Brixton House 7 studio spaces, 2 theatres and Café Bar.

No one day is the same at Brixton House. The versatility of the building enables us to host a wide range of events such as Meetings, Screenings, Conferences, Festivals, Music Gigs and Book Launches.

Event Coordination

• Meet with the client to understand the requirements of the event and the vision of the delivery
• Coordinate the various internal teams (technical, production, Customer Service Host) prior and on the day of the event
• Liaise with external contractors/supplier
• Develop and manage the event timeline in efficient manner

Venue Space Management

• Ensure the venue is fully equipped with tools, furniture, AV equipment
• Manage and set up the space according to resources and technical requirements
• Ensure the space aligns with the client’s vision and Brixton House standards
• Ensure all events comply to Brixton House policies (Health & Safety, Safeguarding, GDPR…)
• Conduct safety checks throughout the event

Management and Delivery

• Serve as the main point of contact for clients providing excellent customer service
• Address and resolve any issues that arise prior, during and after the event
• Ensure client satisfaction to secure returning business

Reporting

• Conduct post event internal and external evaluation to identify areas to improve
• Seek client’s feedback
• Report to Head of Commercial on budget

Who are we looking for?

• Minimum 2 years of extensive experience in event planning and venue management
• Ability to manage multiple events at once
• Strong project management skills
• Excellent communication and interpersonal skills
• Ability to think quick and find solutions under pressure
• A confident and professional communication style, complemented by excellent interpersonal skills
• Strong teamwork skills while also being self-motivated and capable of working independently when required
• Proficient in IT tools such as MS Office, including Word, Excel, and other relevant software applications
• Exceptional attention to detail and strong numerical skills
• Diplomacy and tact dealing with a broad range of clients

Background

Brixton House is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. We invite you to join us in our mission to enrich lives through the power of the arts.

Our vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. We believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Our mission is rooted in the rich and influential history of Ovalhouse Theatre, from which Brixton House has emerged as a dynamic new cultural hub. We are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture.

Our commitment to building a strong connection with our community is reflected in our core values:

1. Always be welcoming to our international community
2. Be radical and progressive in our thinking and activities
3. Be collaborative in our ambitions – nurturing new relationships locally, and beyond Brixton
4. Most importantly, always celebrate our unique identity and growing accomplishments

How to Apply

To apply, you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the Job Description.

Visit our website and complete the below:

• Complete the monitoring form
• Upload your CV
• Upload letter of application, no more than two sides of A4, size 12 font

Deadline: Weds 16th July 2pm application closes
Interviews: Weds 23rd July to Friday 25th July 2025

Location: Brixton
Contract Type: Casual
Hours: As required. Minimum 4-hour call.
Salary: £14.22 per hour

You may also have experience in the following roles: Event Coordinator, Venue Manager, Event Planner, Conference Coordinator, Function Manager, Event Operations Manager, Hospitality Manager, Wedding Coordinator, Corporate Events Manager, Festival Coordinator, etc.

REF-222 545

We're looking for a kind, compassionate, and resilient Deputy Manager to join our Young People Service in Ealing.

£34,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

al health rehabilitation units for young people aged 18-25 who may have experienced a mental health-related hospital admission. The aim is to support young people to gain and develop the necessary skills for independent living and to manage transitions from Child and Adolescent Mental Health Services to Adult Mental Health Services.

Together, these services support up to 12 young people at any one time, offering a welcoming, supportive environment on a spot-purchase basis.

The successful candidate will deputise for the Service Manager when required. This includes direct line management, leadership, coaching, and supporting Specialist Support Workers, Support Workers, and Waking Night Support Workers. Responsibilities also involve ensuring compliance with current legislation, contractual requirements, financial regulations, and Look Ahead's Policies and Procedures.

The role of Deputy Manager will involve five 8-hour shifts, Monday to Friday.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Support the Service Manager in driving operational activities within your service area, ensuring clear, relevant, and challenging objectives and ongoing performance tracking.
Successfully lead and motivate your team, championing and maintaining a positive local culture within the service.
Build supportive, trusting relationships with young people and create a welcoming and positive atmosphere.
Prioritise the prompt filling of voids and the reduction of arrears and bad debts.
Continuously work to improve staff competence, ensuring proactive ownership of staffing matters, swift resolution of conflicts, and effective management of issues.
Facilitate transparent and effective communication flows between management and frontline teams.
Lead on casework management, ensuring that risk assessments and support plans are regularly updated and dynamic.
Promote partnership working to maximise opportunities and positive outcomes for customers.
Monitor and maintain creative and ambitious plans for customer involvement.
Support the Service Manager to prepare for quality visits, using Look Ahead's local indicators to monitor performance, set targets, and implement action plans to maintain high-quality services aligned with local and national standards, and funder requirements.
Assist the Service Manager in producing and submitting monthly management reports to the Performance team, ensuring data on local KPIs is accurate and current.
Develop and maintain strong internal management relationships with other departments and functions within Look Ahead, ensuring best practice sharing and supporting initiatives for organisational improvement.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and engaging with others; actively participates in local activities to promote customer involvement and inclusion.
Able to lead and motivate staff transparently and consistently.
Exhibits warmth, friendliness, and an open approach.
Prefers working collaboratively within a team.
Calm and resilient under pressure; does not allow emotions to negatively impact judgement.
Practical, logical, and naturally well-organised.
Thrives in environments characterised by change, diversity, and dynamic challenges.
Confident with high levels of self-esteem.
Respectful, articulate, and sensitive in communication style.
Motivated towards excellence, continuous improvement, and demonstrates a proactive, 'can-do' attitude.
Capable of positively managing challenging and diverse behaviours.
Able to advocate effectively for young people across professional and community settings.
Confident using IT systems such as SharePoint and the Microsoft Office suite.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Are you methodical, highly organised, great at juggling ten plates and glasses at the same time whilst still solving a problem that hasn’t even arisen yet? Then come and join us at the Mary Ward Settlement as our Access to Services Manager!

You are a proactive, people-focused manager with a passion for delivering exceptional service.  You will lead a high-performing team that ensures a welcoming, inclusive, helpful and efficient experience for all students, staff, and visitors.

In this pivotal role, you will oversee a dynamic advice and guidance team, ensuring that every interaction is informed, supportive and aligned with our commitment to excellence. You will be a ‘go-to’ person who ensures that activity runs smoothly with the right resources and support in place all whilst demonstrating a calm and professional approach.  

You will be joining an organisation who is genuinely warm and welcoming, who thrives on nurturing people and their growth.  You will work closely with staff who are skilled and passionate people who are a pleasure to work with.

We are a multi service charity who offer adult learning, access to free legal advice and community services that work with the most vulnerable and disadvantaged groups to build stronger communities.  Based over three sites in Stratford, Southwark and Holborn.

This is a wonderful opportunity for an individual who wants to immerse themselves in a successful, interesting and inspiring organisation. 

We very actively encourage applications that are representative of the diverse communities that we serve. 

Job title: Service Manager - Night Shelters

Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ

Contract type: Permanent

Reporting to: Head of Operations & Service Development

Hours of work: 35 hours per week (5 days per week)

About you

As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK.  This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness.  We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.

What you will do as part of our team

The Service Manager is responsible for the following:

Service delivery 

· Lead all aspects of the planning, preparation, and delivery of the night shelter service. 

· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery. 

· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience. 

· Manage the rota across three night shelters to maintain adequate staffing at all times. 

· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance. 

· Ensure all staff are fully aware of service provisions, requirements, and expectations. 

· Lead the continuous improvement of the shelter service to better meet guest needs. 

· Ensure due diligence is performed, and that reporting and records are accurately maintained. 

· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits. 

· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff. 

· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests. 

· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register. 

· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.

· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices. 

Management 

· Manage and supervise a seasonal staff team of approximately 40 individuals. 

· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management. 

· Lead the recruitment and training of seasonal shelter staff. 

· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership. 

· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies. 

· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures. 

· Regularly monitor the quality of support and service by conducting site visits to the night shelters. 

· Organise and deliver a comprehensive training programme for shelter staff. 

· Facilitate regular supervision and team meetings to promote effective teamwork and communication. 

· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping. 

· Provide timely support, advice, and guidance to staff as needed. 

Service Development and Planning  

· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan. 

· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan. 

Additional  

· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.

· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.

· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

 

Person Specification 

Essential: 

· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups. 

· Experience in leading a service and managing frontline teams. 

· Demonstrated problem-solving abilities through proactive learning. 

· Understanding and appreciation of trauma-informed care. 

· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles. 

· Ability to work independently, with strong decision-making skills and initiative. 

· Highly organised with excellent time-management abilities. 

· Exceptional communication skills, adaptable to various styles and approaches. 

· Strong IT proficiency, including advanced Microsoft Office skills. 

· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided. 

· Proactive approach in resolving challenging situations and achieving desired outcomes. 

· Empathetic and professional in handling challenging circumstances. 

· Ability to implement and adhere to health and safety, HR, and operational policies. 

· Strong commitment to equal opportunities and diversity. 

Desirable: 

· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications. 

· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely). 

· A lived experience of homelessness. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Join Humane World for Animals and help us inspire compassion and generosity—one supporter at a time.

We’re looking for a Program Manager, Individual Giving to help lead and deliver our UK marketing programme. You’ll be at the heart of our fundraising efforts, managing multi-channel campaigns, driving donor retention, and helping shape the future of our Individual Giving strategy.

What You’ll Do
Lead the planning, execution, and analysis of key marketing channels.
Act as a deputy for the UK marketing lead, heading up key projects as directed.
Collaborate with internal teams and external partners to create compelling marketing campaigns that inspire action.
Use data insights to refine supporter journeys and grow donor loyalty.
Manage budgets, track performance, and ensure strong ROI across all activities.

What You Bring
3+ years of experience in direct marketing (offline and online).
A strong grasp of donor data, CRM systems, and campaign analysis.
Excellent project management and communication skills.
A creative and strategic mindset with a passion for storytelling.
A commitment to best practices in fundraising and data protection.

Why Humane World for Animals?
Join a mission-led, international team dedicated to protecting animals and promoting compassion.
Work in a collaborative, supportive environment where your ideas matter.
Be part of a growing movement that’s changing lives for animals around the globe.
Enjoy the flexibility of a remote role with meaningful impact.

Ready to use your skills to create real change?

Apply now and help us inspire generosity, compassion, and action across the UK from our amazing supporters!

Interviews currently scheduled as follows:
Round 1 - 17 July (online)
Round 2-  24 July (online) 

About the College

The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices.
The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK.
The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology.
Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care.

Main Purpose

The Royal College of Pathologists is seeking a ServiceDesk Manager to lead the IT ServiceDesk and operational management of the IT function. The post holder will have a proven track record of leading a team of ServiceDesk Analyst to provide support for the College's IT and AV technology transformation. The role will be responsible for overseeing the day to day support of the IT and AV services across the RCPath. Reporting to the Head of IT, the ServiceDesk Manager is a highly visible and leading role within the IT Team and will work closely with all departments and the Senior Management Team. The following are some of the key requirements for the role:

• To lead the support of college-wide data and business applications. This includes Microsoft 365, Open Engage (and the new Dynamics 365 replacement) and associated interfaces to the College websites, LEPT (Learning Environment for Pathology Trainees) and other business application services.
• To ensure that the IT supporting services (IT & Audio Visual) are operational on a 24x7, 365-day basis.
• To manage the continual service improvement for the support of all business systems and associated processes.
• To support College users and events in the use of business applications and Audio Visual equipment, including identifying and supporting training for users (as required).
• To support the management and delivery of projects according to the College’s ongoing development plans.
• To manage an accurate log of all college IT and AV (Audio Visual) Inventory (hardware and software) in a central database (SolarWinds) and ensure that all stock items are kept in a clean, efficient, organised and tidy location.
• To design, deliver and maintain controls and service processes aligned to industry standards, based on the ITIL Service Management processes.
• To analyse, interpret highly complex information as part of major Incident reviews based upon a variety of volatile information sources and produce concise, accurate root cause analysis reports to ensure the team continue to learn from such incidents and avoid re-occurrence.
• To contribute to the development and implementation of a strategy for the on-going support and development of the business-critical IT infrastructure and security.
• To support and update the IT Risk register, identifying risks and issues in own area of work.

First round interviews currently scheduled from w/c 11 August 2025

The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College.