Area manager jobs in charing cross, greater london
Are you a creative and detail-oriented person with a passion for mental health and dementia?
South East London Mind is seeking a Graphic Design Assistant to help our Communications team produce high-quality print and digital materials. You'll be a key part of our effort to increase the charity's visibility and impact across Bromley, Greenwich, Lambeth, Lewisham, and Southwark.
Key responsibilities include:
Design and Marketing - assist with the design and publication of print materials, including the annual review, newsletters, posters, and flyers.
Communications - help ensure brand consistency across all platforms and support our communication efforts by working closely with staff, partners, and suppliers.
Support - provide valuable support to the Digital Marketing Officer and Fundraising Manager on various campaigns and projects.
This is a great opportunity to use your design skills to make a real difference in the community.
Closing date: Tuesday 30th September (11:59pm)
Likely interview date: Tuesday 14th October
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.
This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.
In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.
About you:
- Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.
- Excellent verbal and written communication skills.
- Strong organisational skills and shows enthusiasm to all duties.
- Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
- High level of personal organisation with the ability to plan and prioritise own work.
- Has experience in Microsoft applications like Microsoft Dynamics CRM.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.
To be considered remove your name and other personal details from your C.V. before uploading.
This post will require a DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This role is an exciting opportunity to play a key role providing expert analysis and conducting research on the high essential costs facing older people in financial hardship and advocating for policy change in this area. As part of the Policy and Influencing directorate, you will contribute to strategic thinking, lead research and policy development projects using a range of methods and work across the directorate to build relationships and secure change.
You should have experience of driving forward a policy theme, including identifying policy problems, developing credible and evidence based solutions and working towards securing change. Strong research and analysis skills are essential, with excellent communication and project management skills. We are looking for experience of working independently as well as collaborating effectively across a high performing influencing function. Most importantly, a passion to change things for older people experiencing financial hardship, and the confidence to hear and incorporate their perspectives and insights into your work mean that this role could be for you.
For full details on the role and requirements, please review the job description and person specification. If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working.
You can find out more about what it’s like to work at Independent Age on the careers page of our website.
Application Process:
To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. The role also requires a basic DBS certificate.
Closing Date: Sunday 5 October at 11:59pm
Interview Dates: Wednesday 15th and Thursday 16th October via Microsoft Teams
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.




The client requests no contact from agencies or media sales.
Race Equity Manager
Reference: SEP20250150
Location: Flexible in UK
Contract: 10-month Fixed-Term Contract
Hours: Full-Time, 37.5 hours per week
Salary: £33,027.00 - £35,259.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
This is a key role working alongside our Senior Programme Manager and Senior Race Equity Specialist to shape our ways of working, to enable more and more ethnic diverse people to act for nature.
You will have 2 main areas of responsibility:
- Supporting senior leaders, Achieving Race Equity taskforce members and the programme team, including coordinating tailored guidance, projects, activities and events, that drive and embed race equity initiatives across the RSPB. This will mean working closely with other parts of the organisation to understand their needs and skills gaps and developing solutions together that meet those needs. This role will act as the first point of contact for all matters concerning support for the taskforce
- Lead on a ‘Principle Workstream’ within the Achieving Race Equity Programme and take responsibility for ensuring that projects and initiatives within key areas meet the objectives and are coordinated effectively.
This role will play an active role in communicating and engaging with stakeholders and senior management at different levels.
Essential skills, knowledge and experience:
- Demonstrated experience in driving coordinating and synchronising anti-racist/EDI change and trauma informed wellbeing initiatives with dispersed teams, in complex settings. This should include training and facilitation skills with the ability to inspire, motivate, and influence at all levels of the organisation.
- Deep understanding of achieving race equity, intersectionality, and the impact of discrimination in the workplace. Familiarity with the Equality Act 2010 and best practices in race equity work, preferably within the conservation or related sector.
- Proven track record in coordinating multiple projects, activities, and events, managing resources, including financial, logistical support for group operations such as travel and accommodation, while delivering clear, engaging communications.
- Strong experience in creating accessible content across various formats (written, visual, digital) that engages diverse audiences around race equity issues with the ability to move people to action.
- Experience in working with and influencing senior stakeholders and effectively communicating change across the organisation.
- Proficiency in Microsoft Teams, Outlook, SharePoint, and other digital communication and project management tools. Strong IT skills with the willingness to learn and adopt new technologies as required.
- Ability to work collaboratively as part of a team, build trust, and foster strong relationships across diverse groups.
- Experience of engaging with ethnically diverse groups and co-producing solutions in a workplace or voluntary setting.
Desirable skills, knowledge and experience:
- Experience in a managerial role within an EDI or race equity framework.
- Experience of working within the conservation sector or a similar field, responding to race equity challenges.
- Demonstrated success in co-developing and implementing internal communications strategies that resonate with large, diverse audiences.
- Prior experience supporting senior leaders, taskforce or similar group in embedding inclusive practices.
Additional information
- The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
Closing date: 23:59, Friday 26th September 2025
We are looking to conduct interviews for this position from the 15th of October 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licensed sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
To apply for this position you will be asked to provide a copy of your CV and complete an application including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Service User Engagement Lead
Job Title: Service User Engagement Lead – Criminal Justice Services
Service/Division: Criminal Justice Services
Reports to: Senior Service Manager
Direct reports: A team of CJS Champions and Ambassadors
Location: Based in London (Finsbury Park, Stratford, Hammersmith). Primary office location is Hammersmith and please note that this role requires you to work in an office 5 days a week
Working Pattern: Full Time, office-based Monday – Friday, 9pm – 5pm
Reports to: London Senior Service Manager
Job Type: Fixed term contract until March 2027
Salary banding: £27,000- £32,000 per annum
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
Job Summary
Advance’s Minerva service works with women and young women and girls involved in the Criminal Justice System offering safe, targeted support and advocacy to women to help them address their complex needs in relation to the 9 pathways to offending, such as substance misuse and financial difficulties, aiming to reduce re-offending, encourage desistance amongst repeat offenders, and empower women to live safe, crime free lives.
Working as a Service User Engagement Lead you will be responsible for supporting the operational delivery of our service user engagement programme that will be a part of the Minerva service across London, including leading a team of CJS community champions and ambassadors and supporting in the oversight and delivery this programme across our 3 criminal justice services. In addition, this role requires you to build effective relationships with the criminal justice teams across London, and the regions alongside our partners and service users.
An integral part of the Service User Engagement Lead role will include delivering planned monthly supervision and ad-hoc supervision and having oversight of safeguarding and risk management for the CJS champions and ambassadors that you are working alongside. You will support the Senior Service Manager and Service Managers in delivering key information to keyworkers, in staff meetings and in day-to-day interactions to help promote the service user engagement programme.
You will lead your team and service while working collaboratively with fellow Advance managers and teams, external agencies and key stakeholders across London to provide a consistent and holistic service.
Key responsibilities and duties
- Support the recruitment, onboarding, and exit processes for champions and ambassadors including processing checks and welcome packs. Creating and supporting a positive culture of CJS Champions and ambassadors within the service
- To ensure the voice of service users is heard, valued and have influence throughout all areas of services, development design and delivery
- Supporting the CJS champions and ambassadors in post with their professional development
- Support with coproduction of projects across sites including coproduction space and service user activities, representing the views and opinions of those who access our services by leading on service user board meetings, focus groups and training sessions.
- Oversight of the welfare and wellbeing of CJS Champions and ambassadors
- Embed processes that enable you to engage with those who access our services, by listening to their views and asking for their feedback. Provide feedback and updates to those who access our services informing them of any changes and decisions.
- Work with staff and the local community to improve and develop the service, promoting our strategy
- Maintain accurate and up-to-date records on champions and ambassadors and service user engagement via our internal database and spreadsheets.
- Manage invitations, bookings, and logistics for internal and external events, meetings or workshops involving CJS community champions and ambassadors
- Ensure all CJS champion and service user information is managed confidentially and in line with Data Protection regulations.
- Keep CJS champions and ambassadors training and participation records up to date.
- Support in monitoring engagement levels and preparing basic reports or summaries on Service User Involvement champions and ambassadors.
- Be responsible for your own personal learning/development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
- Participate in supervision, training and meetings as required and assist in the development of services in line with agreed development plans.
- Work collaboratively with the Service Managers to ensure that the work supporting women in the CJS is a coherent and well organised service, meeting regularly to communicate issues across the team and reporting achievements, challenges and proposed solutions.
About You
To be successful as the Service User Engagement Lead you will need the below experience and skills:
You are an organised and empathetic individual with experience in supporting service user involvement and champion/ambassador programmes. You’re confident managing the full lifecycle of engagement - from recruitment and onboarding to professional development and exit processes - ensuring safeguarding and data protection protocols are followed at all times.
You have a strong understanding of co-production principles and are passionate about ensuring the voices of those with lived experience are heard, valued, and embedded in service design and delivery.
Your ability to build positive relationships enables you to effectively support the welfare and wellbeing of community champions and ambassadors, while also engaging wider staff and community networks to improve services.
With strong administrative skills, you’re confident in managing data systems, coordinating events, and maintaining accurate records. You’re proactive in monitoring engagement levels and can contribute to reporting and service development activities.
Collaborative by nature, you work well within a team, communicate effectively, and are committed to continuous learning. You stay up to date with relevant legislation, policy, and best practice, and thrive in environments that value service user voice, equality, and community impact.
How to apply
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
- Closing Date for Applications: 19th October 2025*
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team at Advance and we will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
You will bring your energy and skill to creating compelling content when writing news stories and social media, unleash your creativity in designing digital media and website content, and show your organizational skills in supporting events. You must be bilingual Spanish and English speaker to apply for this role.
This is an important role in a small communications team where you will help raise our international organisation’ s global profile across Asia, Africa, and Latin America.
This fully remote contracting role is perfect for someone with some communications experience and a keen interest in supporting countries across the world to build better public infrastructure through open governance principles (accountability, transparency, participation, multi stakeholder working).
As the only Spanish speaking member of the communications team, you will lead on social media and news stories across Latin America and therefore fluent Spanish and English (both written and spoken) are essential, in addition knowledge of the Latin America region would be useful.
This is a fully remote consultancy role. You will not be paid on an hourly/daily basis but instead paid a fixed amount (as set out above) each month for completing agreed deliverables with your line manager. As a rough guide, we expect this will take around 18-20 hours a week. We are open to you working the hours in a way that works for your life-work balance and delivers our business needs, subject to being available for key meetings/deliverables during the week and in agreement with your line manager. Whilst this role is initially for 6 months, there is potential for this to extend or develop into a longer-term role.
Key responsibilities:
Drafting content (60%):
- researching and drafting news articles in English;
- creating ideas for, and drafting of, social media in both English and Spanish;
- creating digital media in both English and Spanish for social media accounts and website,
- using Canva and other software;
- drafting newsletters in both English and Spanish.
Regular communications admin tasks (40%):
- uploading and updating website content;
- supporting to organise and promote events, including preparing content and communications for internal and external events in both English and Spanish;
- supporting the website project manager with ad-hoc tasks in the development of a new website;
- supporting with tracking website and social media analytics and using them to inform future content generation;
- other communications-related activities as required to deliver the CoST Advocacy & Communications strategy.
Essential experience and attributes:
- Both Spanish and English fluency in speaking and writing (this will be tested at interview)
- Experience with delivering written and visual communications in a variety of mediums.
- Excellent written and verbal communication skills, with a strong attention to detail.
- Experience with social, digital and communication platforms e.g Canva, scheduling platforms, mailchimp, wordpress, google analytics.
- An interest in international development, infrastructure, open governance, anti-corruption, and the not-for-profit sector.
- Creative and enthusiastic about a career in communications.
- Ability to prioritise, plan and organise work and work independently.
- We are a kind and inclusive place to work, and we hope to recruit individuals who share the same values as we do.
Desirable experience and attributes:
- Voluntary or paid experience in the not-for-profit sector, particularly areas relevant to CoST’ s work.
- Experience, knowledge and interest in Latin America and the Caribbean (LATAM) region and regional issues.
- Completed a degree or further education qualification
To apply visit our job pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description Summary
The Funding and Development Manager plays a key role at DPI, working to ensure that income meets the organisation’s needs, and in support of achieving the strategic objectives through the development and management of fundraising and donor relations.
The Funding and Development Manager is responsible for identifying and pursuing diverse funding streams; writing applications, reporting back and progress letters to meet existing and future funders’ guidelines; monitoring the implementation of projects to ensure funders’ guidelines are met; and liaising with funders and other stakeholders. The Funding and Development Manager works closely with the Finance Officer to ensure timely and accurate financial reporting to donors.
They will also collaborate with Programmes Officers with regards to expenditure across budget lines to ensure compliance with grant contracts and grants periods. The Funding and Development Manager assists the Finance Manager with audit preparations of accounts at the end of the financial year and ensures the timely drafting of the Trustee report.
The Funding and Development Manager works closely with the Chief Executive Officer, the Finance Manager in the preparation and presentation of the annual organisational budget.
Key Responsibilities
Fundraising and Grants Administration
- Leads the development and delivery of short, medium and long-term fundraising strategies for DPI
• Identifies and nurtures the successful implementation of appropriate grant funding and contracting
• Researches and assesses DPI’s eligibility in line with DPI strategy and donor criteria
• Produces and submits grants proposals, expressions of interest and donor reports
• Oversees compliance with funding requirement to ensure that deadlines and criteria for donor reporting are met, including financial reporting in close collaboration with the Finance Manager
Donor Relations
- Manages and develops external relationships as a representative of DPI, attending meetings and public events where necessary
• Follows up with potential donors to open up new funding opportunities
• Conducts regular updates with current donors to maintain and strengthen relationships
• Prepares and oversees the dissemination of external materials such as the Quarterly Update and Trustee Report to all relevant contacts
• Prepares background information ahead of DPI meetings with donors and prospective donors
• Oversees donor communication history, ensuring that notes and information are logged and shared accordingly
Project Development and Monitoring and Evaluation
- Leads process and system improvements/developments to ensure that all DPI material shared externally is of good quality, in line with the strategy and structure of the organisation
• Reviews all programme activities in line with the external environment and donor requirements to ensure sustainability and identify growth opportunities
• Assists the CEO and Programmes team to develop organisational work plan to ensure that all activities and research comply with grant applications and donor obligation
• Develops M&E and risk assessment frameworks to carry out monitoring and evaluation of activities to measure outcomes and the impact in relation to our strategic aims, and acting to make improvements if required
• Establishes close working relationships and develop efficient systems with key individuals in the programmes, research and finance functions, to access knowledge and information needed for funding propositions and reporting
• Maintains close collaboration with DPI staff to ensure sound project management, including by ensuring regular M&E meetings with programmes team are conducted to ensure that donor requirements and output standards are met
Financial Management
- Helps to develop and implement the organisation’s financial planning, budgeting and reporting processes along with the Finance Manager and the CEO
• Collaborates with Programmes Officers with regards to the allocation of expenditure across budget lines and donors, to ensure compliance with grant contracts.
• Assists the Finance Manager in their work on audit preparations of accounts at the end of the financial year, and ensures the timely drafting of the Trustee report
• Works closely with the Chief Executive Officer, the Finance Manager in the preparation and presentation of the annual organisational budget.
• Ensures that the Chief Executive Officer, and all members of staff, are kept aware of their obligations and opportunities in relation to donors
Administrative Tasks
- Maintains an accurate record of donor information
• Ensures an effective and clean S-drive structure for files relating to grants and fundraising, including financial reports
Person Specification
Essential
• The ideal candidate will have at least 3 years experience in grant administration, ideally with a focus on governmental and intergovernmental funding with strong numerical skills and some budgeting experience.
• A sound and current knowledge of funding streams via the UK, EU and UN or similar.
• Excellent communication skills, both written and oral, including evidence of structured thinking and the ability to inspire confidence and enthusiasm in others
• Self-starter with the ability to initiate projects and see them through to successful completion
• Ability to work independently, but also as part of a small team, on different projects
• Ability to work well under pressure and to tight deadlines
• Strong time management and organisational skills, ability to prioritise, pay attention to detail and attend to multiple assignments
• The flexibility, creativity, judgment and humour needed to work effectively in cross cultural settings
• Good interpersonal abilities for networking and interaction with high level stakeholders at DPI events
• Fluency in English
• Familiarity with Microsoft Office applications (Word, PowerPoint, Excel), plus Outlook
• Ability to manage working relationships remotely
Desirable
- Experience or interest in trust and government fundraising in relation to human rights, peace building and conflict resolution or similar fields
• Knowledge of the political situation in the areas of DPI’s current programmes
• An interest in peacebuilding, conflict resolution and transitional justice
A
Applications will be considered on a rolling basis with the final deadline set as the 25th of September 2025.
Equal Opportunities
The client requests no contact from agencies or media sales.
The Woodland Trust is looking for a Biodiversity Net Gain (BNG) Manager to lead the development and delivery of BNG projects across the Woodland Trust estate, including identifying and managing on-site opportunities and habitat banks.
The Role:
- Build and manage relationships with local authorities, partners, and internal teams to unlock BNG opportunities aligned with our Create and Restore goals.
- Coordinate BNG activities and governance, ensuring regulatory compliance, robust delivery frameworks, and effective reporting across the organisation.
- Provide technical, ecological, and project management support to internal teams, including site assessments, due diligence, and monitoring.
- Develop and implement a strategic, Trust-wide approach to BNG, supporting consistency, best practice, and alignment with our monitoring and evaluation principles.
- Support external affairs and policy teams with technical input on planning matters and champion the Trust’s position on BNG in external forums.
- Manage budgets, secure development leads in collaboration with the Corporate Partnerships team, and lead on partnership and agreement development for BNG delivery.
- This is a 36-month fixed term contract
- This is a homeworking role with travel across a wide area, sometimes to remote locations. Overnight stays may be required which may be at least once per month.
The Candidate:
- You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count
- Strong ecology background with practical experience delivering Biodiversity Net Gain (BNG), and the ability to act as a ‘Competent Person’ representing the Trust.
- In-depth knowledge of BNG policy, legislation, and the Defra metric, with experience preparing Habitat Management & Monitoring Plans and costing project delivery.
- Proven project management and stakeholder engagement skills, with experience influencing internal and external partners to embed best practice.
- Experience working with the development sector and ideally with local authority planning departments, supported by a relevant professional network.
- Understanding of land rights, liabilities, and environmental policy, with the ability to deliver community benefits through BNG and conservation projects.
- Willingness to travel across the UK, including remote locations, with a full driving licence and flexibility for occasional overnight stays.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave - 25 days + bank holidays (pro rata for part time)
- Buy and Sell Annual Leave
- Enhanced Parental Pay
- Employee Assistance Programme
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed.
Make sure that you complete the Personal Statement to show your relevant skills and passion for the role.
Acceptable Use Policy - Artificial Intelligence (AI): We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held via Microsoft Teams.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ref TMVE-251
Closing date 6 October 2025 at 9am
Are you an influential, collaborative and compassionate individual with proven experience and in-depth of implementing safeguarding policy and legislation affecting children and young adults, including transitional safeguarding? Do you have sound experience of delivering or supervising trauma-informed, strengths-based, and person-led services?
If so, join St Giles as a Team Manager where, as part of the Services Directorate, you will supervise and coach practitioners delivering our based community-based services ensuring high-quality, trauma-informed, young person-led services.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will lead the day-to-day service delivery of trauma-informed, co-produced, and developmentally appropriate interventions for children and young adults. This will include maintaining strong local partnerships and representing the service in external meetings and forums, acting as safeguarding lead and promoting a proactive safeguarding culture across the team, plus providing line management, supervision, and coaching to up to eight service delivery practitioners.
We will also count on you to drive performance against KPIs, outcomes, and quality standards using data to inform service improvements and to ensure compliance with GDPR, data protection policies, and reporting obligations including ISAs and DPIAs. Supporting the implementation of service reviews, audits, and quality improvement initiatives and the recruitment, induction, and training for staff are both also key duties, as is contributing to continuous service improvement through reflective practice and feedback.
What we are looking for
- Proven ability to lead and coach diverse teams and manage performance effectively
- Experience with quality assurance tools, audits, and using data to improve service delivery.
- Understanding of service contracts, KPIs, and performance management.
- Experience advocating for teams and young people in multi-agency settings
- Experience maintaining compliance with data protection obligations and service standards
- Confident in managing safeguarding, risk escalation, and decision-making
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- A professional, collaborative and flexible approach to your work
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Adult and Child with Child Barred List DBS.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
To apply visit our website via the apply button. In your personal statement, please address the following three areas:
- Experience, Knowledge & Qualifications – Give examples of your professional and/or voluntary experience, highlighting how you meet the essential criteria.
- Skills & Abilities – Explain the skills you bring to this role and how you have applied them in practice.
- Personal Qualities & Values – Describe the personal attributes and values you would bring, including how you align with the values of St Giles.
- Applications will be shortlisted against the Person Specification. Please use clear examples wherever possible.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
The Foundation:
Our client is looking to recruit a Grant Manager (Arts, Culture and Heritage) to manage and further develop a portfolio of grants for their Arts, Culture and Heritage Programme.
The foundations’ approach to grant-making is distinctive, in that they focus on capacity building to strengthen the impact, effectiveness and/or financial sustainability of non-profit organisations so they can thrive and fulfil their mission and goals.
This is an exciting time to be joining the foundations as they look to grow and strengthen their grants portfolio in the UK and internationally.
This role is based in London (Cannon Street) and the post-holder will need to be in the office at least 2-3 days per week, and available to be in the office on additional days /travel for site visits, as required.
The Role:
Grant Manager (Arts, Culture and Heritage)
Reports to: Programme Manager (Arts, Culture and Heritage)
Working closely with the Programme Manager (Arts, Culture and Heritage) and Head of UK Programmes, the Grant Manager (Arts, Culture and Heritage) will be responsible for the development, delivery, and management of a significant portfolio of grants across the Arts, Culture and Heritage Programme. While this is primarily a UK-focused role, the post-holder will also support the development of the international grant portfolio (and also work on grant-making across other programme areas) as required.
The foundations have evolved significantly in recent years, and this is an exciting time to join the team.
The Person:
The successful candidate will have an in-depth knowledge of the UK arts, culture and heritage sectors' funding ecology, policy environments and cultural, social and economic impact. They will also ideally have a combination of significant experience of grant-making alongside experience of working within arts, culture and heritage organisations. Candidates will also have a keen interest and knowledge in the interconnections between arts, culture and heritage and environmental conservation, health and wellbeing and/or children and young people.
Given the foundations’ focus on strengthening the capacity of non-profit organisations, and in particular their financial sustainability/resilience, the ideal candidate will also have the necessary analytical skills and knowledge to assess and analyse organisations across factors such as leadership and governance, impact, financial health, business and strategic planning etc. They will also be adept at exploring how proposed capacity building projects will strengthen organisations under consideration for receiving funding.
In addition to excellent analytical skills, the successful candidate will have strong communication and interpersonal skills, with a proven ability to understand and articulate complex information clearly and concisely. Attention to detail and the ability to manage multiple deadlines and priorities will be key to success in this role. Finally, you will have a high degree of humility and a collaborative style and will be able to pro-actively manage a diverse workload on your own initiative.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Food Foundation is an award winning charity with a vision of a sustainable food system which delivers health and well-being for all. We are committed to fostering an inclusive and diverse workplace where every team member feels valued and empowered. We believe that embracing Equity, Diversity, and Inclusion (EDI) is fundamental to our success and the positive impact we make.
Job purpose
The Place-based Food Systems Manager will play a leading role in the development of The Food Foundation’s local policy and project work in 3 interconnected ways:
- Stimulating and supporting leadership in regions, cities, local authority areas and anchor institutions to take action to improve local access to affordable, healthy and sustainable food
- Identifying the policy and food business levers which enable the emergence of more resilient local food systems which improve access to affordable, healthy and sustainable food in local communities
- Advocating for national and local policy changes which enable local leadership and new food systems to become more rapidly established.
In the first instance, you will play a leading role in our place-based work in Kent and Birmingham, in particular focused on improving the health and sustainability of menus and business offerings through the promotion of beans, pulses and legumes. You will work closely with Birmingham City Council and The University of Kent, as well as local leaders, partners,
local authorities, policymakers and businesses. You will work closely with academic partners on UKRI funded research projects that support place-based interventions and local authorities in creating healthier more sustainable local food systems.
The successful candidate will also play a key role in our nationally focused policy and advocacy on healthy and sustainable diets, supporting a team working on public sector procurement, production (horticulture) and other food policy areas that intersect health, sustainability and climate. This will involve engagement with relevant DEFRA teams, as well as other NGOs
working in the sustainable diet space.
The role will work across both the Policy and Food Business Transformation teams at The Food Foundation, as well as on the health and sustainability policy asks across the organisation. The unique placement of the role, working on place based initiatives as well as with national policy and businesses, will help to bridge the gap and identify areas of synergy between national and local policy, and between national and local policymakers, as well as the role and opportunity
for food businesses in this area.This is a new role in an exciting new team at the Food Foundation, with scope to work with us in shaping the role’s priorities in the coming months.
Our vision is a sustainable food system which delivers health and wellbeing for all.





Are you a proactive and organised facilities professional looking to make a meaningful impact?
Join Samaritans as our Facilities Co-ordinator and play a vital role in ensuring the smooth running of our central office and supporting branches across the UK.
Contract
- £28,000 – £30,000 per annum plus benefits
- Full time (35hrs per week)
- Permanent
- Ewell and London City Hub with occasional home working
- We are passionate about flexible working, talk to us about your preferences
What you’ll do
As Facilities Co-ordinator, you’ll be the go-to person for all things facilities-related at our Ewell office and London City Hub. You’ll also provide remote support to our central charity branches nationwide, helping maintain safe, efficient, and welcoming environments for staff and volunteers.
This is a hands-on, varied role where no two days are the same. From managing contractors and maintenance schedules to supporting health and safety compliance and coordinating office moves, you’ll be central to the success of our Facilities & Projects team.
What you’ll bring
- Experience in facilities coordination or similar role
- Knowledge of health & safety legislation
- Strong organisational and time management skills
- Excellent communication and relationship-building abilities
- Experience in a charity or not-for-profit setting (desirable)
- Facilities management qualification (desirable)
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer application questions and to upload your CV and a cover letter.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: 9am on Monday 6th October
Interviews: mid-October
You will be part of a small policy team and work with colleagues across the organisation as well as with senior internal and external stakeholders. You will work on a range of policy and public affairs issues relating to literacy and disadvantage, including mapping and responding to Government policy, writing internal briefings, helping to develop external facing policy reports, organising Parliamentary and party conference events, serving as the key contact for the All-Party Parliamentary Group on Literacy and arranging meetings with MPs and Peers. You will also help shape plans and identify new opportunities.
You will be based at our office in London but able to work regularly from home if you prefer. However, you will need to be able to be in London when necessary for in person meetings and events, approximately once or twice a month on average.
What we’re looking for
You will have experience of working in a policy-related role and managing policy and public affairs activity, and an understanding of literacy and the wider education sector. You will also need excellent writing skills, including drafting policy papers and briefings, and the ability to understand and articulate academic research and policy papers. Experience of senior stakeholder management, cross-sector campaigns and event management would be an advantage.
Why our work is so vital
Literacy changes everything.
It gives you the tools to get the most out of life, and the power to shape your future. It’s the key to knowledge, confidence and inspiration. It’s better results at school, and better jobs. If children grow up without the tools to communicate, without books to read or opportunities to write, it’s harder to get where you want to go.
The National Literacy Trust is an independent charity helping people overcome these challenges and change their life chances through the power of words – reading, writing, speaking and listening. From first words, through school days to training, jobs and beyond.
- We work collaboratively in local communities, focusing our work in 20 areas of the UK that are facing the biggest challenges.
- We support schools, developing the most effective tools and techniques and providing resources and programmes to engage and inspire children.
- We campaign to make literacy a priority for politicians and decision-makers.
- We support vulnerable adults, people in the criminal justice system and young offenders’ institutions to build their literacy skills
What we offer you
Our team are passionate about our mission and we have a strong and positive working culture, based on shared values and respect. We offer a range of flexible working options and promote a workplace where you can be yourself and contribute to our success, whoever you are.
As well as a competitive salary, we offer benefits including a generous leave allowance totalling 39 days (including bank holidays and office closure between Christmas and New Year), pension contributions of 8% of annual salary, a cycle to work scheme, employee assistance programme and other health and wellbeing benefits.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: People and Culture Business Partner - Organisational Change
Location: Based in our Central office in Islington, around a 10 minute walk from Highbury and Islington station. You will also be able to work from home and will be required to make regular visits to our services. Please note that step free access is not available at our central office and some of our other services.
Salary: £44,000
Shift Pattern: Fixed Term contract approximately 8 months, working 37.5 hours per week Monday to Friday between 09:00 - 17:00. You may also be required to work evenings and outside these hours to provide flexibility to our night run services.
About the role
We're seeking an all rounded generalist to join our People and Culture team to support specifically in around areas of organisational change, mainly in relation to managing mobilisations, TUPE, staff consultations and growth. You will use your previous experience in these areas to manage the process of organisational change, working alongside the wider P&C team and managers across the organisation. Some key responsibilities in this role includes:
- Provide high quality support, leadership and guidance to managers and staff for change projects from start to finish.
- Support with matters of employee relations, escalations, and cross specialist areas.
- Provide advice and guidance to colleagues and stakeholders to successfully deliver legally compliant, compassionate, and robust organisational change processes.
- Maintain effective project management resources and timelines.
- Ensure all staff have access to meaningful and accessible employment advice and access to appropriate information, documents, and other resources.
- Ensure all employee life cycle administration, advice, and support is completed and provided to standards.
- Partner with relevant managers and project leads to understand resourcing needs, then support to deliver end-to-end recruitment and onboarding to fulfil staffing needs.
About you
We are looking for someone who has experience in coaching and advising managers and colleagues with legal and internal obligations in relation to HR, you would have proven experience in a similar role at a similar level with responsibilities to this position. You will be a team player, confident in your skills and ability, and able to build rapport with others. Confidentiality will be at the core of what you do, and you will be able to take an objective standpoint to provide the correct advise to others. You will have:
- Experience in managing mobilisations, TUE, de-mobilisations, redundancy consultations, change consultation, and project management
- Working knowledge and understanding of HR procedures and basic employment law practices, and how it applies under UK employment legislation
- Experience in coaching and advising managers in employee relations activities across the full lifecycle including recruitment, onboarding, required learning packages and general ER case work
- Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment
- Excellent communication skills both written and verbal including relationship building
- Attention to detail and quality, with organisation skills
- Proactive nature, ability to make commercially and value-driven balanced decisions, including the use of data to make decisions and reports
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Employee Relations |TUPE| Mobilisation |Charity |HR |Human Resources |Change Management |Redundancies |People and Culture |Generalist |Business Partner
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Team: Night Shelters
Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth
Duration: 1 November 2025 to April 2026
Reporting to: Service Manager – Night Shelters
Shifts available: 5:00pm to 10:00pm
Job Purpose
As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April.
You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour.
You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity.
This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish.
Job Description
As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan.
Your main responsibilities will include:
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Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported.
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Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night.
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Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have.
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Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful.
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Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed.
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Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided.
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Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times.
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Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift.
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Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need.
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Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking.
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Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information.
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Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work.
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Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested.
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Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required.
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Supervision meetings – Take part in regular supervision meetings with the Service Manager.
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Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly.
Person Specification
Essential:
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A valid manual driving licence and be willing to drive the Glass Door van.
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Experience working with people experiencing homelessness or other vulnerable groups.
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A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity.
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The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach.
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Confidence in handling challenging behaviour calmly and respectfully.
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Strong written and verbal communications skills.
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The ability to carry out manual handling tasks, such as moving supplies and equipment.
Desirable:
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The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian.
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A lived experience of homelessness.
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An understanding of, and commitment to, trauma-informed care.
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Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid.
Other
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Employment is subject to a satisfactory enhanced DBS check for adults.
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You’ll be expected to follow Glass Door’s safeguarding policies and procedures.
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A commitment to equality, diversity, and inclusion in all aspects of your work.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.