Area manager jobs in london

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

Hours: Full-time (35 hours per week), job share applications are also welcomed.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​​About the Services & Partnerships directorate

​This role sits within the Services and Partnerships team, which includes our Training, Consultancy, Membership, Practical Support and Fundraising and Partnerships teams. As a collective, this team generates significant unrestricted income for NCVO ensuring our vital support of charities across England is sustainable.

Our Practical Support team provide an essential lifeline to charities, giving guidance and support on issues that affect charities such as Governance, Fundraising, Finance and Volunteer Management.

​​Being in the Services and Partnerships team enables us to have sectoral impact, supporting charities to thrive. We strive for sectoral excellence, putting charities and their needs at the centre of what we do.

​About the Training & Consultancy team 

​NCVO is an established and trusted training provider to over 6,000 people each year from across the charity sector and beyond. 

​We run our training services as a social business, offering cost effective, high-quality learning. Our wide-ranging well-respected portfolio of training aims to give the people working or volunteering for a charity what they need to thrive in their role. Our training also generates significant income for NCVO, playing a vital role in our financial sustainability and allowing us to achieve our mission. 

​​Our training programme has three key strands; open (delivered live online), in-house (delivered online and/or face to face with an organisation on a specific theme) and eLearning. With support and oversight from the Training and Development Manager this role is responsible for the smooth running of the first of these three areas.

About the role

Our business is growing and we’re looking for a passionate, organised, and innovative team player who can oversee, maintain and scale our business systems and processes. Working closely with our staff consultants, associate team and clients this role is key to ensuring we provide a consistent and professional service; enabling our consultants to meet their targets on income and ensuring we maintain accurate records and reports on our work.

As Senior Business Support Officer, you will ensure that every aspect of our income-generating business is effective, including managing our financial processing, delivering effective administration, using our systems for project and client management, and optimising how we operate. 

Your experience might come from having held project management, finance, or complex administrative support roles, either in a professional and/or volunteer capacity.

You’ll need to:

• be an effective task-oriented administrator 
• have a strong ability to manage and prioritise competing priorities 
• enjoy operating in a faced paced environment
• have a keen eye for detail
• be confident and experienced at using and maintaining business systems and software such as Microsoft Dynamics and Power BI
• have experience of working with budgets, contracting and multiple stakeholders
• have a versatile style meaning you’re comfortable working closely with different internal and external stakeholders, building the relationships required to drive forward our work
• be a curious and committed person, who is skilled at anticipating potential opportunities, risks and challenges as well as identifying ways to address these through improved processes and systems. You’re comfortable doing this both independently and in collaboration with a wider team. Your instinct and predisposition will be to work toward simple and practical solutions which can be easily adopted and understood.

We don’t expect you to have worked in consultancy or training before, but you’ll need to have both a passion for the charity sector and a strong commercial mindset to ensure the success of our social business.

We want to hear from a diverse range of applicants; whether you have experience in all the areas outlined here (and in our job description) or experience in some with a drive to learn and grow – please do consider making an application. If you require more information or informal discussion about the role, please contact our Lead consultant Sally Stephens by email.

Equality, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

​If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance. 

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• the option to purchase or sell up to five more days each year
• five days’ volunteering leave (pro rata for part-time staff)
• 2.5 extra ‘wellbeing’ days off during the year
• enhanced pay for sick/maternity/adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home/off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities
• the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme

We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

Shortlisting date: 15 July 2025
Interviews: 22 July 2025

PCS is looking to appoint a Technology Services Officer to the Technology Services Team.

The post will support the Technology Services Managers to create a skilled and effective team providing development, technical support and training to staff and other users in all aspects of digital and ITT services.

You will have a qualification in or experience of working with digital platforms or customer relationship management systems. All postholders will need training to acquire the ADX Administrative Essentials for New Admins in Lightning Experience certification, if not already held.

Salary and Location

• Band 3, London Spine points 33-29 or Regional Spine points 37-33
• Starting salary: London £43,715 p.a. rising to £48,846 p.a. in annual increments or Regional £39,403 rising to £43,715 p.a. in annual increments
• PCS Clapham or Regional PCS Office

Successful candidates for the Technology Services Officer will be able to demonstrate:

• Knowledge of customer relationship management systems, specifically Salesforce
• Experience in contributing to a project, using structured project management systems and processes
• The ability to identify technical problems and resolve them efficiently within set timeframes
• Providing technical support for helpdesk queries
• Planning and delivering training

The main duties of the Technology Services Officer role include:

• Assisting in preparing reports on system performance highlighting potential risks or malfunctions
• Assisting in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
• Working as part of the Technology Services team on the database and integration, automation and change projects
• Working with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members

Closing date: at 12 midday on Tuesday 15 July 2025

Interviews will be held by Zoom: Thursday 31 July 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: TECHNOLOGY SERVICES OFFICER

Ref: 0425

Grade: Band 3, London/Region

Salary:

London Spine points 33-29

London Starting salary £43,715 p.a. rising to £48,846 p.a.

Regional Spine points 37- 33

Regional Starting salary £39,403 p.a. rising to £43,715 p.a.

Location: London or Region

Purpose of the job:

To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the department/unit, in line with PCS policy and our ethos as an organising union.

Responsible to: Technology Services Manager

Responsible for: Staff in Bands 1 and 2 (where appropriate)

Contacts

External:

Contractors, suppliers, and service providers, PCS Union Representatives, Members, Government Departments, Employees of other trade unions, TUC, Employers, legal and other professional

Internal:

Service users, staff, senior lay officers, senior full-time officers

Main duties and responsibilities

1. Systems Management General

• Assist the line manager by monitoring development initiatives and ensuring work completed meets the requirements within the given time frame. Report to line manager as appropriate
• Assist in preparing reports for line manager on system performance highlighting potential risks or malfunctions
• Assist in ensuring commissioned and installed new applications and customised existing applications are fit for purpose
• Support line manager by making as appropriate where new systems are designed that could be applicable to the wider union
• Assist in the development of a high level of proficiency in PCSs Technology tools e.g. our CRM, membership database, digital applications, bulk email and social media platforms
• Work as part of the Technology Services team on the database and integration, automation and change projects
• Assist the Technology Services team in development to deliver high quality digital solutions
• Ensure that the views of users are reflected throughout the development and delivery of digital applications
• Explore and recommend new digital applications and developments to the Technology Services team based on best practice and user feedback
• Ensure a high standard of accessibility and usability across our platforms at all times
• Contribute to project-based work, using structured project management systems and processes
• Work with colleagues across PCS to deliver change through the Technology Services teams work
• Work with the Technology Services manager to build and maintain analytics that measure the effectiveness of digital applications for staff and members
• Respond to data integrity issues reported to the Technology Services team and create solutions to those issues
• Participate in the review and installation of managed packages on the digital platform
• Support the Technology Services manager where required to ensure sufficient maintenance and security of the Salesforce platform
• Document any changes made to the digital platform through both maintenance of existing functions and development of new applications
• Continuously review the efficiency of PCSs digital platforms
• Monitor the departments compliance with legal issues such as accessibility, copyright, and data protection
• Communicate recent additions/changes to staff and members
• Support the process of providing suitable equipment, software and reasonable adjustments arising from DSE risk assessments and other identified needs

2. Systems Management Digital

• Comply with maintaining database results through the set protocols and standards and controls for data processing
• Monitoring database efficiency through the reporting and analysis tools
• Support line manager with preparations for database expansion by studying plans and requirements
• Assist line manager to coordinate, design, programme and create complex query definitions to extract accurate data
• Support the continued development and implementation of Salesforce by working with line manager and external contractors
• Support the upgrading of software by assessing transaction processing and database production options
• Maintain database performance by troubleshooting problems using internal or external resources
• Assist in the security of database by developing policies, procedures, and controls with the data protection officer
• Assist in training others in how to input and extract data
• Ensure the requirements of users are established, monitoring user access and security
• Communicate regularly with technical, applications and operational staff to ensure database integrity and security
• Assist with writing database documentation, including data standards, procedures and definitions for the data dictionary (Meta data)
• Deal with reporting fault mechanism within Salesforce

3. Systems Management Networks and Infrastructure

• Assist with the development and make best use of ITT office systems including ensuring staff are appropriately trained, regularly reviewing existing systems, and ensuring consistency and organisational best practice across systems and procedures and their practical application, including helpdesk and technical support where appropriate
• Assist with implementing an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating, and reconciling information, checking allocations, preparing reports, and highlighting budget over- and under-spends
• Support the statistical systems to produce reports and analyse information i.e. budget reports, room bookings, and video conference/zoom usage statistics
• Assist with liaising with software and hardware suppliers, and other key contacts on resolving issues, providing advice, etc.

4. Training and support

• Train staff members and lay officers in the use of PCSs analytical tools
• Develop good working relationships with colleagues
• Provide ongoing support and advice to staff and other members of the Technology Services team
• Draft guidance and advise PCS staff and other contributors about Technology strategies relevant to their specific needs
• To proactively develop Technology skills through training courses, and using on-line resources

5. People Management (where appropriate)

• Manage work allocation and workflow, future planning and support for team/line manager
• Motivate and manage individuals and the team as a whole to provide a high standard of service
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
• Proactively promote diversity issues in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Deputise for line manager when required

6. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy and adhere to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice

Person Specification: TECHNOLOGY SERVICES OFFICER

Ref: 0425

Date: July 2025

Location: London/Region

ESSENTIAL FACTORS

QUALIFICATIONS

• Qualification in or experience of working with digital platforms or customer relationship management systems, specifically Salesforce

EXPERIENCE

• Providing support and advice to colleagues
• Experience of applying usability and accessibility best practice
• Planning and delivering training

TRAINING

(including continuous professional development)

• Evidence of ongoing training and personal development
• Willingness to undertake further learning and development, specifically the ADX201 Administrative Essentials for New Admins in Lightning Experience certification
• Commitment to undertake job-related training
• Commitment to participation in the appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Customer relationship management systems, specifically Salesforce
• Databases
• Agile Project Management
• Digital application coding or configuration management
• User centred design and current usability testing procedures
• Knowledge and understanding of trade unions and work of the public sector

SKILLS

• Design and implementation of work processes
• High standard of communication skills
• High level of problem solving, analytical and collaborative skills
• Attention to detail and systematic working
• Ability to work using own initiative
• Excellent project management skills

OTHER

• Commitment to the application of equal opportunities policies and practices at work
• Willing to work outside normal office hours and location
• Attend Annual Delegate Conference as required

At the Medical Research Foundation, we believe in the transformative power of medical research. As an independent charitable foundation, we fund exceptional research into underfunded and emerging areas of health, areas where we can make the biggest impact. As we roll out an ambitious strategy to 2029, we’re looking for a Grants Officer to join our dedicated Research Team and help us deliver funding that has the potential to improve lives around the world.

You’ll play a central role in administering research funding competitions and supporting our portfolio of funded research. You will ensure our funding processes are fair, rigorous, and efficient, making sure the right researchers get the right support at the right time.

From managing day-to-day queries and processing applications to helping deliver scientific events and award ceremonies, this is a varied and rewarding role with plenty of scope for professional development.

We would like to hear from you if you can demonstrate:

• Experience of working, studying, or volunteering in a grant-giving or grant-management role, or a research funding organisation or science-related environment
• Clear communicate skills, in writing and verbally with colleagues, scientists, and other stakeholders
• Good analytical skills, with excellent attention to detail
• Strong project planning, organising and time-management skills with the flexibility to respond to team priorities and unexpected changes
• A high level of IT skills, specifically excellent MS Word, and excellent MS Excel.
• Working confidently in a team and be self-motivated to work alone

Our vision is a world where medical research improves health for everyone.

There are still many health conditions which impose a heavy burden on millions of people, in the UK and around the world. History has shown us, time and again, that the best way to achieve better human health is through medical research. We know that by investing now, we will see life-saving advances in the future and improvements in health for everyone.

We will offer a salary of between £32,000 and £35,000 per annum depending on experience for a 36-hour week. Ideally you will be a full-time employee, but we are happy to consider a part-time contract (min 0.8 FTE).

We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of three days a week (usually Monday, Tuesday, and Thursday) with the option to work remotely for the remainder. This will be on a pro-rata basis for part time staff.

t the Medical Research Foundation, we believe that diversity drives creativity and innovation. We are dedicated to promoting equality of opportunity, fostering fairness and inclusion, and creating an environment where everyone feels that they belong.

We especially welcome applications from individuals from minoritised groups, including those from Black, Asian, and minority ethnic backgrounds, disabled people, and members of the LGBTQI+ community.

Closing Date: 9 July 2025

Interview Date: 4 & 5 August 2025

About us

Spring Impact is supporting the world’s most ambitious social purpose organisations to solve big problems. We partner with teams who are doing truly transformative work but are frustrated that they could be reaching many more people. We support these organisations through a mix of consulting, coaching and training.

Over the last ten years we’ve learnt a lot about what it takes to scale social innovations , and are confident in the tried-and-tested approach we've developed to partnering others on their journey .

Our staff draw on their lived experience, and their professional experiences from across the social sector, to deliver this approach. We’ve got plans to grow further and are looking to add experience and new perspectives as we do so. We are committed to ensuring that Spring Impact is representative of our society at large, and is an inclusive environment for all, regardless of race, gender identity, sexual orientation, religion, disability, and socioeconomic background.

About the role

Primarily, Consultants work in project teams, led by a Senior Consultant or Manager, to deliver consultancy project work to external clients (e.g. charities, social enterprises, foundations), using existing Spring Impact methodologies. This work includes:

• Contributing, through analysis and critical thinking, to shaping the strategic direction of projects and recommendations to partners

• Preparing first draft documents, slide decks, write ups, reports etc

• Conducting interviews and focus groups

• Supporting workshop design and co-facilitating

• Delivering training workshops

• Develop financial models (you will be trained to do this!)

• Conduct desk-based research, interviews and focus groups with partners, stakeholders and their beneficiaries

• Coordinate project administration and logistics

Beyond working with our partners, there is the opportunity to contribute to internal activities such as:

• Contributing to best practice and methodology development and codification, 

• Improving our Monitoring & Evaluation,

• Developing our external communications 

• Developing proposals for new and existing clients

For further details, please refer to the full job description on the BeApplied advertisement.

Your first six months

You will learn about our approach to working with others, and creating impact at scale, through a mix of team-led training, project-shadowing and self-directed study.

Within the first two weeks, you’ll be introduced to clients and begin to support internal teams to deliver consulting, coaching and training. You will work on a mix of UK- and internationally-focused projects, supporting a diverse portfolio of clients to navigate challenges on their journeys to scale.

Staff benefits

Like everyone else on the team, you’ll benefit from:

• A flexible approach to working and home-working, with team members being asked to come in once a week to our London office

• Enhanced family-friendly policies

• 6% Pension contribution

• 25 days holiday, increasing to 27 after two years

• A generous personal training budget and investment in learning opportunities

• Life assurance

• Focus on Mental Health & Wellbeing  (incl. EAP support)

• At least annual all-team gathering (travel may be required)

Spring Impact’s Commitment to Inclusion

At Spring Impact, we firmly believe that the impact of our work is strongest when our team has a variety of experience, expertise, and insights to draw from. Our staff draw on their lived experiences and their professional backgrounds from across the social sector. We’ve got plans to grow further and are looking to add experience and new perspectives as we do so. We are committed to ensuring that Spring Impact is representative of our society at large, and is an inclusive environment for all, regardless of race, age, gender identity/expression, sexual orientation, religion, disability, socioeconomic background, family/parental status, and any other protected characteristics. We hope to continue fostering an environment of belonging at Spring Impact, where all team members are encouraged to be their authentic selves and where their needs in the workplace are met.

In pursuit of these goals, we not only want to cultivate a culture of inclusion and justice at Spring Impact, but to implement practices that allow us to take steps in achieving these aims. This can be seen in our flexible working schedule (for those who may have caring responsibilities or may face inaccessible transportation), de-biased hiring platform, and organisation-wide involvement in DEIJ (diversity, equity, inclusion, and justice) workshops. 

We encourage individuals from all backgrounds to apply, especially those who may come from marginalised and underrepresented groups. 

For further information on how Spring Impact has incorporated DEIJ practices into our organisation, and what work we still need to do, please refer to our article "Embedding and Advancing DEIJ: The Distance We've Travelled and the Distance Still to Go".

Key Details

• Salary: £34,500 - £36,250

• Full-Time

• Location: London (Southwark) – The post holder will be expected to spend a minimum of one day per week in the London office. There may be opportunities to travel outside of the UK for work purposes, though this is optional. We actively support flexible and home working.

• Applicants must reside in the UK and have the right to work in the UK for at least three years.

• Closing date: Sunday 13 July 2025 at 23h59

Next steps

Applications should be submitted through the Be Applied site. Please note that we only look at submitted CVs after we complete the blind scoring of answers. 

In the event of a face-to-face interview, in order to ensure that candidates face no barriers to attending the interview, Spring Impact will reimburse reasonable travel costs for anyone travelling from outside of London. Interviews will be conducted the week commencing 4 August 2025.

If you are offered the role, you will have the opportunity to have an informal conversation with a current Consultant to help you decide whether the role is right for you. (We don't offer this opportunity at an earlier stage to ensure that no candidates are advantaged during the interview stage).

If you have any practical or logistical questions about the application process or role, please email us. However, as part of our ambition to diversity and equity, we have decided not to offer potential applicants the opportunity of an informal conversation with Spring Impact before applying. This is because we want to ensure that all candidates have an equal opportunity to perform well in the application process. We know that many factors contribute to individuals feeling comfortable reaching out for informal conversations - including social, cultural and educational background, as well as personality and confidence levels- and we want to ensure that those with the confidence to reach out do not have more information to perform successfully in application and interview. We are driven to ensure that applicants across socio-cultural and educational background have an equal footing in the application process.  For candidates offered the role, we will offer the option of an informal conversation with a Spring Impact team member to help you understand whether the role is right for you.

Prospectus is delighted to be supporting our client as they look to bring in a new position into their team. We are looking to support the organisation appoint a Partnership Development Manager for their new Opportunity Fund. This position will be offered on a permanent basis, with expectations to be in the London office at least once a week.

Opportunity Fund – Backing bold ideas and building a stronger sector.

The Opportunity Fund is a new fund being developed by the organisation to give the charity the flexibility to support work that sits outside their core priorities but has real potential to make change happen.

They’re using this fund to back bold thinking early. That includes new ideas, pilot projects and untested approaches. They’ll also support promising work that’s ready to grow or respond to urgent needs. Some of the best ideas start small, and need backing before they’re proven.

Through this fund they will:

• Support innovation through early-stage work and pilots, including projects that sit outside their main priority areas
• Strengthen leadership and skills across the sector by investing in tools, training, networks and collaboration
• Support inclusion by backing leaders from underrepresented communities and helping organisations diversify how they are led

This fund is also part of how the charity will support the long-term strength of the voluntary and community sector. It gives them space to respond quickly, test new approaches and back the people shaping the future of social change.

The Role

The Opportunity Fund Partnership Development Manager plays a central role in supporting funding opportunities aligned with the objectives of the Opportunity Fund. This role combines relationship-building and programme development to ensure the Opportunity Fund achieves the maximum impact.

This role will be responsible for working closely with the CEO and the Strategy, Research and Engagement team to initially identify possible opportunities for funding, through to managing the relationship with organisations once funding is awarded. This will include remaining in tune with sector insights and development across philanthropy, civil society and public policy.

The Candidate

The successful candidate will be proactive and ambitious, with a real interest in innovation in philanthropy to delivery greater social change. You will have proven experience developing and managing partnerships, with experience of engaging a range of stakeholders including funders, community organisations, and sector experts.

You will have experience of designing or supporting programme delivery with a track record of scoping and delivering research or development projects that inform funding or strategic decisions.

If you are interested to learn more about the position, please apply with your CV only. Should your profile be successful, a relevant consultant will be in touch to explore the role, and experience, in more detail.

Duties and key responsibilities

Security Strategy & Risk Management:
•Develop and implement security strategies and operational guidelines for all field operations in high-risk areas.
•Conduct regular security assessments and threat analyses of operational environments and adjust strategies as needed.
•Provide recommendations to senior management on mitigation measures for identified security risks.
•Design and update security plans, contingency plans, and emergency evacuation protocols.
Staff Safety:
•Establish a strong safety culture for all staff, including expatriates/international volunteers and national personnel.
•Establish and maintain robust communication channels to inform staff of security-related developments and responses.
•Organise regular safety and security briefings and training for staff to ensure preparedness.
•Provide crisis management support during incidents involving staff security, including medical evacuations or other emergencies.

Security Operations:
•Oversee the implementation of physical security measures for offices, residences, and vehicles.
•Oversee management of local security staff (security guards, drivers, etc.) and ensure they are adequately trained and equipped.
•Coordinate with local authorities and other agencies on safety and security matters.
•Ensure the security of the agency’s assets, including sensitive information and equipment.

Security Incident Management & Reporting:
•Lead the response to any security incidents, including incidents of violence, natural disasters, or other emergencies.
•Provide detailed reports on security incidents, outlining lessons learned and recommended changes to existing procedures.
•Ensure that all incidents are documented and managed according to internal reporting procedures.

Security Coordination:
•Liaise with humanitarian partners, UN agencies, government authorities, and NGOs to coordinate security efforts and share relevant information.
•Represent the organisation in security forums and working groups to enhance coordination and information sharing.

Training and Capacity Building:
•Develop and implement security training programs for MAP staff, volunteers and partners, ensuring all are equipped with the necessary knowledge to operate safely in high-risk areas.
•Conduct safety and security awareness workshops, simulations, and scenario-based exercises for staff.
•Monitor staff adherence to security procedures and provide guidance when needed.

Compliance and Reporting:
•Ensure the organisation’s compliance with local laws and regulations related to safety and security.
•Monitor and report on security and safety trends, making recommendations to senior management on actions to mitigate emerging risks.

PERSON SPECIFICATION

Experience
•Bachelor’s degree in risk, disaster or security or emergency management or a related field
•Minimum of 7-10 years of experience in security management, with at least 3-5 years in a leadership role within a humanitarian, development, or conflict-related environment.
•Proven experience in managing complex security operations in high-risk settings.
•Experience in designing and delivering security training programs for diverse staff groups.
•Experience with emergency response, crisis management, and evacuation procedures.

Knowledge, Skills and abilities
•Strong leadership and decision-making skills, with the ability to manage diverse teams and complex situations.
•Excellent risk assessment, problem-solving, and strategic planning skills.
•Strong communication skills, both written and oral, with the ability to effectively communicate complex security information to staff at all levels.
•Proficient in using security management software and tools.
•Ability to build relationships and work collaboratively with a range of internal and external stakeholders.
•Fluency in English (written and spoken).
•Proficiency in Arabic is an asset.

Personal attributes and other requirements
•Commitment to anti-discriminatory practice and equal opportunities.
•Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity). 
•Commitment to upholding the rights of people facing disadvantage and discrimination. 
•Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.
•A commitment to MAP’s vision, mission and values and a passion for improving the health and dignity of Palestinians. 
•Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends. 
•An ability to apply awareness of diversity issues to all areas of work. 
•Attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure. 
•Prepared and able to travel occasionally to all MAP offices. 
•Work collaboratively with others in all aspects of our work. 
•Abide by organisational policies, codes of conduct and practices. 
•Treat with confidentiality any data or sensitive information about individuals, organisations, clients, and employees at MAP.

Disclaimer
Location: London UK or Cairo Egypt or Amman, Jordan
Compensation: £ 59,328 GBP in London 
Compensation: $ 40,728 USD in Egypt / Jordan

The post holder must have a valid UK or EU passport

NB: MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     

We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting.

We are bold, we are brave and we’re not afraid to work differently. At All We Can, your working days will be filled with purpose and meaning as we work in partnership with local communities towards a more just world. Your work will play an important part in the wider ambition of the organisation. In this team, we value trust and accountability, inclusive decision-making, anti-racism and care. We also care for each other and create a sense of purpose-driven community.

When you join us, you will be: 

1. Leading the Churches Team to ensure the effective delivery of the fundraising strategy in an environment aligned with All We Can’s culture and team leadership principle.
2. Delivering speaking engagements at churches and at larger events.
3. Engaging with Methodist Church in Britain’s leadership and key stakeholders to inspire long-term commitment and support.
4. Analysing fundraising performance and making data-driven decisions to improve it.
5. Contributing to the leadership of the organisation through Quarterly Business Reviews and collaborating with colleagues to enhance the work of the organisation.  

To deliver the role successfully, you will need:

1. Proven fundraising experience, particularly in church, faith-based fundraising, including donor acquisition and regular giving programs, donor stewardship, and income growth strategies.
2. Experience of managing fundraising budgets
3. Understanding of All We Can’s unique partnership approach
4. Exceptional relationship management skills, with the ability to engage and inspire church leaders and congregations.
5. Experience leading and developing a team, with strong coaching and mentoring abilities and ability to set clear goals, drive performance, and foster a collaborative team culture.
6. Ability to analyse fundraising performance, using data insights to refine campaigns and maximise return on investment.
7. Deep practical understanding and relationships with the Methodist Church.

For full list of accountabilities and requirements, and the recruitment process, please see the application pack.

All We Can is an international development and relief organisation, founded by the Methodist Church in the 1930s, working to see every person’s potential fulfilled 

Why should you work with us?

• We pioneer locally-led partnership-based international development model
• Everyone’s welcome! At All We Can, everyone’s welcome irrespective of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We’re committed to building inclusive and caring culture. We value and respect the diversity of our employees and aim to recruit people who reflect diverse communities. We have policies and procedures in place to ensure that everyone’s treated fairly and consistently at every stage of your employment, and we are open to consider reasonable adjustments for disabled people.
• We’ll help you grow and develop

Important note about completing your application – please read 

When submitting the application, you will be asked to submit your CV and answer four competency-based questions. There’s no specified length for the answers and we ask you to use your judgment to balance between giving us as much information as needed and being succinct. The scoring is primarily based on the answers to the competency-based questions, so please ensure that you showcase your skills and experiences fully through those answers. We’ll not be able to score answers which say ‘Please see the CV’ or similar. 

We look forward to receiving applications from people from variety of backgrounds and with different experiences. If you would like to find out more about the role or organisation, we encourage you to get in touch - if you wish to do so, 

Use of AI is monitored and if you have used it in your application, we ask that you declare in any case, but especially if you use it as a reasonable adjustment.

Job Summary

Ten Ten Resources is seeking a Schools Support Officer to play a vital role in supporting our partner schools in their use of our award-winning Catholic educational resources. Acting as a key point of contact for school staff, you will help ensure a smooth, welcoming and highly responsive experience from onboarding through to ongoing support.

You will handle school enquiries, maintain CRM data, manage user accounts, and support the delivery of school communications and helpdesk services. You’ll also contribute to the systems that underpin our delivery, bringing order, insight, and efficiency to the heart of our operations

This is a full-time, home-based role (35 hours per week), but we are open to applications on a job-share basis. Whether full-time or part-time, you’ll work closely with our collaborative and mission-driven team, combining independent responsibility with shared support.

We’re looking for someone who thrives in a remote working environment - highly organised, people-focused, and committed to excellence in service. If you’re proactive, adaptable, and inspired by Ten Ten’s mission to support Catholic education, we’d love to hear from you.

Responsibilities

As Schools Support Officer, you’ll play a vital role in supporting schools and ensuring the smooth running of our operations. Your key responsibilities will include:

Client Support

• Act as the first point of contact for school enquiries across email, phone, voicemail and webchat.

• Respond to queries, resolve user issues, and provide quotes for subscriptions and trials.

• Triage communication to the relevant team member, where needed.
   

CRM & Data Management

Maintain the accuracy and integrity of our CRM (HubSpot), including:

• Keeping contact details up to date.

• Researching school term dates and contact information.

• Auditing pupil numbers and other key data.

• Building segmented databases for outreach to new markets.
   

Project Support

• Assist with content uploads and conduct basic technical checks.

• Support the planning and organisation of projects (e.g. filming, product launches).

• Research and source goods or services to support delivery.
   

General Admin

• Prepare and send occasional hard-copy mailouts.

• Handle post and support light finance admin, such as banking cheques.

• Provide flexible administrative support as needed across the team.

Place of Work

This is a home-based role, open to candidates based in the UK. The successful candidate will work remotely as part of Ten Ten’s home-based team.

The role is full-time (35 hours per week), typically worked across Monday to Friday. However, we are open to applications on a job-share basis, where two individuals work together to fulfil the responsibilities of the role. While there is some flexibility in working hours, availability is expected during core daytime hours to ensure collaboration with colleagues and timely support for schools.

We meet weekly as a team on Zoom to share updates, collaborate on projects, and pray together. In addition, we gather in person at least three times per year - typically once per term - for planning, training and team-building. These in-person gatherings usually involve overnight stays and are held at various locations around the UK.

We welcome applicants from across the UK who can commit to regular online engagement and travel for termly in-person meetings.

Person Specification

At Ten Ten, we believe that the Schools Support Officer isn’t just another role - it’s a vital presence that helps knit together our mission across hundreds of schools. We’re looking for someone who thrives in a remote working environment - someone who takes pride in being highly organised, attentive to detail, and ready to solve problems before they arise. You enjoy connecting with others through digital channels, build rapport easily, and are committed to providing exceptional support to both colleagues and partner schools.

The kind of person we’re looking for:

Essentials – you are:

Warm, welcoming, and professional – You have a friendly and reassuring tone in all interactions. You make people feel heard and supported.

Highly organised and detail-oriented – You keep multiple plates spinning and ensure nothing gets dropped. You catch the typo, notice the missing email, and follow up before anyone else does.

A proactive problem-solver – You take initiative. You investigate, ask good questions, and make things happen. You know when to act independently and when to consult others.

Resourceful and adaptable – You navigate new systems and shifting priorities with ease. You find solutions, even when no manual exists.

Strong communicator – You write clearly and speak confidently. You know how to communicate with school staff, teachers, and your internal team with warmth and clarity.

Tech-comfortable and willing to learn – You’re already confident with basic digital tools and eager to learn new ones. You might not know HubSpot or our CMS yet, but you’re curious, capable, and ready to learn.

Able to prioritise effectively in a busy environment – You can spot what’s urgent versus what’s important, and you keep things moving forward while staying focused on the big picture.

Desirable – it’s a bonus if you:

• Have experience supporting schools, education settings or customer service environments.

• Are familiar with project management tools, content management platforms (CMS), or customer relationship management (CRM) systems.

• Have experience supporting content updates, light marketing tasks, or school-facing comms.

• Have worked in a small, fast-paced organisation where self-direction was essential.

We’re looking for someone who:

• Is observant and engaged – spots the detail, the discrepancy, or the quiet ask behind the email.

• Has a ‘get stuck in’ mentality – you’re not afraid to roll up your sleeves and help out wherever needed.

• Is confident taking the lead when needed – actively shaping processes and offering support.

• Values teamwork and collaboration, but can also work independently and manage their own time well.

• Understands that while systems are important, people always come first—how they feel in their interaction with you matters.

MAIN RESPONSIBILITIES

• Assist in the implementation and maintenance of cybersecurity tools and controls (e.g., 
endpoint protection, firewalls, secure email gateways, MFA, etc.).
• Monitor security alerts and reports from tools like Microsoft Defender, Bitdefender, 
WatchGuard, and Cloudflare, escalating potential incidents to the Cybersecurity 
Manager.
• Support user access management and ensure policies for identity and access control 
are followed using systems like SSO and Intune.
• Help manage and track security awareness initiatives (e.g., phishing simulations via 
SoSafe).
• Assist in vulnerability scanning and basic risk assessments across networks and 
systems.
• Contribute to incident response efforts under the guidance of the Cybersecurity 
Manager.
• Document findings, maintain logs, and support audit and compliance activities.
• Collaborate with IT and wider organisation to ensure security controls do not hinder 
mission delivery.
• Participate in routine system checks and contribute to the improvement of 
cybersecurity procedures and documentation.

SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES

Experience & Certifications/Qualifications:
• Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience).
• Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered).
• Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, 
intrusion detection/prevention systems, and access control.
• Basic knowledge of Microsoft 365 security stack, including Defender and Intune.
• Excellent communication skills and attention to detail.
• Ability to handle confidential information with integrity.

Preferred Skills and Competencies:
• Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare.
• Certifications such as CompTIA Security+, Microsoft SC-900, or equivalent.

Ethos:
• Support the mission & values of MAP.
• Support and promote diversity and equality of opportunity in the workplace.
• Represent and be an ambassador for MAP.
• Commitment to anti-discriminatory practice and equal opportunities.
• An ability to apply awareness of diversity issues to all areas of work.
• Abide by organisational policies, codes of conduct and practices.
• Commitment to upholding the rights of people facing disadvantage and discrimination.

Other desirable experience:
• Experience of not-for-profit/INGO environments
• Interest in working in the NGO/humanitarian sector and sensitivity to issues affecting Palestinian communities

Disclaimer

Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

The Role:

This is an exciting opportunity for an experienced Specialist Trainer: Domestic Abuse, Gender-Based Violence, and Trauma Informed Working to deliver training to a variety of different audiences. You will be delivering training on an ad-hoc basis, in a range of settings including corporate clients, public sector workers, and other charities.

We are seeking trainers with both frontline and training experience, who can deliver this type of content in compassionate, articulate and accessible ways both in person and online. Rise for Change is dedicated to creating learning spaces that are safe for all folks, in content and delivery style. 

Rise for Change is the training arm of Hope After Harm and currently provides domestic abuse, sexual harassment, and trauma-informed working training programmes for non-specialist professionals, however, we are aiming to expand our training offer to cover other areas of gender-based violence. Uniquely created by our subject matter experts, our training directly addresses the need for intersectional, and trauma informed training on gender-based violence for professionals in all sectors. We actively promote self-reflection, critical thinking and survivor voice to affect sustainable, inclusive change for survivors. Our aim is to empower participants, no matter their professional role, to be able to respond safely and appropriately to survivors both within the workplace and in the wider scope of their lives.

Hope After Harm

Hope After Harm is an established, registered charity aimed at empowering adults and young people recover from harm and trauma. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. Through support, advocacy and education we enable people to rebuild their lives and reclaim their future. And we inspire others to do the same, creating safer, more inclusive communities.  We have a proven track record of service delivery across Thames Valley and beyond, with our digital and training programmes supporting professionals and survivors globally.

This is what a Specialist Trainer will do:

• Deliver specialist training about domestic abuse, gender-based violence and trauma informed working to a range of clients, primarily online with some face-to-face sessions.
• Ensure that the way they work is aligned with the values of our team.
• Respect and value the diversity of the community in which the training will be delivered and recognise the needs and concerns of a diverse range of clients, ensuring the service is accessible to all.
• Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.
• Treat all participants with respect and care, positively representing Rise for Change and Hope After Harm in every interaction.
• Encourage feedback from participants for each session delivered to support with the continued development of Rise for Change training programmes.
• Undertake any training and continued professional development required for the role.
• Uphold GDPR and confidentiality of any data and content whilst in this role.
• Complete any necessary admin, as required as part of the session delivery.

This is what you will bring as a Specialist Trainer:

• A strong knowledge of domestic abuse and other forms of gender-based violence, it’s impacts and working from a trauma-informed perspective.
• Experience as a highly skilled trainer, with the ability to engage people through both in person and remote delivery.
• Preferably, frontline experience of supporting survivors of gender-based violence.
• Understanding of supporting survivors in various settings (e.g. the workforce, as a manager, as a professional with a safeguarding role).
• An empathetic, caring approach to training- to you, learning is not just about providing information but ensuring a holistic approach to the learning environment.
• Skilled user of technology with high literacy of key presenting programmes, video platforms and databases.
• Have a good understanding of the nuances of culture, race, sexual orientation and gender identity within domestic abuse and sexual violence, and be committed to intersectional ways of working.
• Knowledge of adult learning techniques and safeguarding procedures.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
• Places the survivor at the centre of all that you do.

For this role you will need:

• To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.
• To be able to deal with all information on a confidential basis and understand data protection requirements.
• To have Citizenship of the UK or have entitlement to work in the UK
• Sign a declaration that you are self-employed and responsible for all your tax and other liabilities. 

You will be provided with training in delivery of Rise for Change’s existing and future programmes.

Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities, and the LGBTQIA+ community to apply for this role.

Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability.  We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

What you’ll do

ShareAction’s Financial Sector Research team works towards holding financial institutions accountable for their impact on globally important challenges such as tackling climate change, upholding human rights and reversing biodiversity loss.

Asset managers, insurance companies and banks hold a huge amount of influence over the world’s largest companies through their investment and underwriting activities. Our reports rank many of the world’s largest financial institutions on their approach to environmental and social issues, pushing for and facilitating change in the financial sector.

In this role, you will have the opportunity to:

• Lead the delivery of our 2026 benchmark of some of the world’s largest insurance companies (following our 2024 report), using your project management and research skills to ensure timely delivery of a high-quality publication and support the development of junior researchers in the team.
• Coordinate with civil society allies, executing the survey in collaboration with external partners for the first time, as well as continuing to work synergistically with other leading global NGOs.
• Present our work externally and engage with financial institutions, regulators, and industry bodies to provide detailed recommendations for improvement, supporting parallel workstreams on our benchmarks of asset managers and European banks.

Leading a small team of dedicated researchers within the Financial Sector Research team, you will support the Head of the team to ensure delivery of the insurance sector benchmark, one of ShareAction’s key reports ranking financial institutions. This involves organising the team to collect information from institutions and databases, analyse quantitative and qualitative data, produce engaging graphics to communicate results and translate this analysis into actionable steps for financial institutions to take. You would collaborate with teams across ShareAction and strengthen connections with other NGOs and external experts to ensure the rigour of this research.

This is a very exciting time to be joining the team. ShareAction is currently reviewing our strategy for work on the insurance sector, and this role therefore presents an opportunity to help shape the dialogue on how the benchmarks connect with engagement and campaigning expertise in ShareAction to achieve maximum impact.

We are looking for a person with excellent project management and communication skills, experience of research and a passion to make a difference within the financial sector at a challenging and critical time.

This will be a 6-month fixed-term position to cover the leave for an existing role.

What you’ll bring to the team

Essential

• Demonstrated experience in project management, with excellent organisational and time management skills.
• Proven ability to manage competing demands and support junior staff members to deliver high-quality work and meet deadlines.
• Strong research experience in one or more of the following areas: economics, finance, sustainability, climate, biodiversity, labour rights, or public health.
• A good understanding of responsible investment and its implications for different types of financial institutions, as well as the current state of play, trends and challenges.
• Line management experience and the ability to motivate and develop a small, dedicated team of driven researchers.
• Proven ability to handle relationships with multiple external stakeholders.
• Any experience programming (ideally in Python) and interest in further developing this expertise.
• Advanced Excel skills.
• Strong communication skills in written and spoken English.
• A passion for the work ShareAction does and for making change happen.

Desirable

• Experience working in or with the finance sector.
• Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions.
• Experience integrating innovative tools into research processes, particularly AI tools.
• Deep subject matter knowledge in climate change, biodiversity, human rights and/or public health.
• Experience of project management in a matrix management environment.
• Experience with Microsoft Office 365, particularly SharePoint.
• Experience with CRM systems, ideally Salesforce.
• Any experience programming (ideally in Python) and interest in further developing this expertise.

We welcome anyone who shares our passion for environmental and social justice through the transformation of the financial sector. Please feel free to apply even if you’re not sure you tick every box.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union, and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension, invested with NEST and their green funds.
• A healthcare plan with Bupa.
• An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• Death in Service cover of 3x salary.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction currently operates a hybrid working policy, with staff permitted to work either in our office or remotely. The Financial Sector Research team normally meets in the office once a week, with some flexibility possible.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday, 7 July 2025.
First-round interviews: w/c 14 July 2025 (online).
Second-round interviews: w/c 21 July 2025 (online). 

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

As the Head of Academic Services, you will be responsible for overseeing all aspects of the academic department, ensuring smooth operations and fostering an effective, positive learning environment. This role involves direct line management of the Academic Services and Student Services team as well as collaborating with the other departments to uphold academic and company standards. Reporting to Senior Management, you’ll play a crucial role in formulating reports, monitoring performance metrics, implementing and overseeing academic policies to achieve our objectives.

This is a senior role within the organisation and the successful candidate will be a leading member of the leadership team. The role will require previous experience in a comparable management position in an academic setting, with extensive knowledge of Higher Education regulatory frameworks, policies and procedures.

The Head of Academic Services is responsible for managing, developing and strengthening Fourth Monkey’s academic and student support services, quality assurance and enhancement.

The Head of Academic Services acts as the expert in academic standards, oversight, programme management, student services and academic quality & compliance for the organisation and as such undertakes a senior responsibility within the smooth operational and administrative management of the organisations day to day operations.

This role is about driving student success. 

We are seeking a skilled and organized community activities coordinator to manage the Afghan component of our new project covering Islington, Camden, and wider London areas. The Afghan Activities Coordinator will play a crucial role in supporting Project Manager and ensuring the successful project implementation and delivery of high quality activities for young Afghan refugees and their families. You will develop and maintain effective stakeholder relationships, find new partnerships and assist in develop projects plans.

We're looking for someone who is passionate about supporting refugee children and their families in local community. You will be able to build rapport and trusting relations in a professional setting, and able to build positive outcomes. You will have an adaptable and flexible approach to helping others, with an understanding that each young person has different levels and types of support needs.

Responsibilities:

Project Planning and Execution:

-Assist in developing project plans, timelines and budgets

-Coordinate project activities and ensure they are executed according to plan

-]onitor project progress and report any deviation to the project manager.

-Provide regular update and reports to the project manager, project team and overall organisation.

Communication and collaboration:

- Facilitate communication between project team members, stakeholders and beneficiaries

-Organise and lead project meetings, documenting key decisions and actions points

-Collaborate with cross-functional teams to ensure alignment and smooth project flow

-Preparing project briefings, presentations and producing inputs for project communication products, website, social media etc.

Documentation and Reporting:

-Maintain accurate and up-to-date project documentation.

-Generate regular progress reports for internal and external stakeholders

-Track and manage project risks, issues, and dependencies.

Resources Management

-Coordinate project resources allocation to different activities and tasks

-Work closely with team members and project partners to ensure they have the necessary tools and information to meet project deadlines

Quality assurance:

-Support the implementation of quality assurance processes

-Conduct regular reviews to ensure project deliverables meet established quality standards

-Identify opportunities for process improvement and efficiency

Qualifications: Essential:

-Proven experience working with children refugee communities or in a similar role

-Bachelor’s degree education, migration studies, project management or other relevant social science studies Strong organisational and time management skills

-Excellent written and verbal communication skills

-Proficiency in project management tools and software

-Ability to multitask and prioritise in a dynamic work environment.

-Detailed oriented with focus on quality and accuracy.

Desirable:

-Experience of UK’s education system

-Experience working with youth and migrants communities with focus on mental health and social well-being support

-Able to communicate in Farsi and Pashto languages.

-Experience of working with Afghan refugees is highly desirable

About the role:

We are looking for passionate and dedicated individuals to join our team as a Young Person’s Worker in Islington, Camden and Waltham Forest.

In this role, you will have the unique chance to make a lasting impact on young people who are at risk of homelessness, empowering them to build fulfilling, independent lives. Your day to day responsibilities will include managing a caseload of clients, developing personalised support and safety plans, and guiding young people through the process of moving into independent accommodation, employment, and education.

As a Young Person’s Worker, you will work within a trauma informed, strengths based framework, ensuring that the needs and aspirations of each young person are at the heart of your approach. You will act as the lead worker for each individual, supporting them in developing life skills like budgeting, self care, and cooking while helping them access vital services such as mental health support, housing advice, and employment opportunities. Your role will be crucial in motivating and coaching young people to take ownership of their futures, helping them navigate their journey to independence with confidence.

Working at Single Homeless Project (SHP) means being part of a committed, supportive team that’s dedicated to creating positive change in the lives of young people. In addition to the difference you will make, you will also have the opportunity to grow your own career, with access to ongoing training and professional development. If you are ready to be part of something truly meaningful and make a real difference, we’d love to hear from you.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About Us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important Info:

Closing Date: Sunday 13th July at midnight

Interview Date: Wednesday 23rd and Thursday 24th July at SHP Head office in Kings Cross.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions.