Area manager jobs

 About Tutors United

At Tutors United, we deliver free, high-impact tutoring programmes to primary school pupils and families by hiring, training, and paying inspiring university students to deliver our specially-devised curriculum. Every year, we support hundreds of young people to receive the educational support they need to thrive and gain meaningful, paid work experience to help launch their careers, while supporting families to reinforce learning at home.

We are proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West, supporting young people to build the skills, confidence, and knowledge they need to succeed.

We're now looking for a brilliant, ambitions, and proactive Tutor and Partnerships Manager to join our passionate team and help us drive this impact even further. 

Job Purpose

This is an exciting time to join our small and impactful team, as we enter year two of our four-year strategy, with goals to broaden and deepen our reach and impact, diversify our funding and delivery partnerships, and boost our programmes to support year 6 to 7 transition and tutor career development opportunities. The Tutor and Partnerships Manager is responsible for ensuring our tutors have the skills, support, and development opportunities to not just excel in their tutoring role, but also to find meaningful employment or training following graduation. This will include:

• Line managing and supporting the Tutor Coordinator, and overseeing the 100+ strong tutor cohort
• Building and managing employer and university partnerships
• Creating a strategic vision for Tutor Development and Training Monitoring tutor recruitment to ensure each year’s cohort is characterised by quality, commitment, and diversity, while growing in line with our annual strategic delivery goals

Most importantly, the Tutor and Partnerships Manager will consistently guide and steer the direction of the Tutor Team to ensure TU continues to make a positive impact at the end of the programme – thus making you accountable for the retention and development of tutors as we continue to grow into new areas of the country. This is a crucial role which drives team performance towards achieving our strategic objectives and ensures the tutor team and cohort is operating in such a way that we are able to hit our organisational targets for impact, finance, and growth. The Tutor and Partnerships Manager is a varied role, reflecting the many different aspects of the tutors’ involvement and importance to Tutors United. As well as overseeing the successful execution of daily operations, the Tutor and Partnerships Manager will work closely with the Senior Management Team and the programmes team to create strategic development opportunities for our tutors that enhance our ability to attract high quality tutors and ensure their own personal and professional growth. You will also develop and refine our Tutor Impact and Measurement systems, so that we are able to make data-driven decisions around recruitment, retention, and tutor development. This will involve identifying trends amongst tutors, making strategic adjustments in response to those trends, and reporting to senior members of Tutors United and our Board of Trustees at different points throughout the academic year. You will also work closely with the Programme and Impact Manager to ensure strong collaboration and cohesion across the frontline delivery team as a whole. If you are passionate about the development of young people and would like to contribute to TU’s growth at a pivotal time, then you will love it here!

Desired competencies and experiences:

• Can do’ attitude.
• Strong verbal and written communication skills - including giving constructive feedback and presenting to internal and external parties.
• Understanding of attracting and recruiting diverse, high-quality candidates.
• Experience in designing and delivering training programmes (in-person and online).
• Skills in data collection, analysis, and reporting to inform decision-making and track tutor outcomes.
• Ability to translate strategic goals into operational plans.
• Proactive individual, able to work in a team and independently.
• Ability to manage budgets and track spending.
• Experience working with children and young people.
• Capability to align team operations with broader impact, finance, and growth targets.
• Experience line managing in a professional capacity (desirable).
• Experience contributing to or leading on programme design, pilot testing, and evaluation.
• Driven by our mission to use the power of tutoring to break down the barriers in education and enable every child to succeed.
• Strong stakeholder management and relationship building skills.
• Experience building and maintaining employer, university, and third-sector partnerships (desirable).
• Familiarity with recruitment and career readiness frameworks (desirable). Ability to work in a fast-paced environment.
• Willingness to support other members of the team to ensure the overall success and quality of our work.

Team: Change

Location: Remote

Work pattern: 35 hours per week, Mon-Fri

Salary: Up to £60,323.56 per year

Contract: 18-month fixed-term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Programme Manager - Technical:

- Lead, plan, and deliver strategically significant technical programmes across the organisation

- Collaborate closely with the Change & Project Management Team and Head of IT & Data

- Apply structured programme management methodologies to ensure delivery within scope, schedule, and budget

- Drive meaningful and sustainable organisational change through programme outcomes.

- Support the implementation of IT foundations work, bridging technical execution and strategic oversight

- Provide subject matter expertise in IT projects and digital transformation initiatives.

- Operate as a hands-on leader, ensuring alignment between technical delivery and strategic goals

About the Change team:

The Change and PMO team sit within the Finance & Shared Services Directorate.  The team are responsible for the development and delivery of strategic projects and programmes and the successful adoption of change at Cats Protection. It’s a very exciting time to join Cats Protection, with an ambitious 10-year strategy and significant investment in the areas of change and improvement required to get us there.

What we’re looking for in our Programme Manager - Technical:

- recognised programme management qualification

- Solid IT knowledge, with understanding of key functions and their role in successful project delivery

- expert in IT and digital transformation, with experience in a similar role

- experience of designing strong change management techniques into programmes

- experienced in embedding effective change management into programme design

- experienced in programme design, reporting, and managing complex multi-project environments with interdependencies and diverse stakeholders

- experienced in managing and developing teams in both direct and matrix environments

- confident engaging with technical specialists on various technical matters

What we can offer you:

- range of health benefits

- 26 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- and much more, which you can learn about

Application closing date: 1st September 2025

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form
2. video screening
3. virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

WCCM seeks to appoint an experienced, highly motivated, talented, resourceful, emotionally intelligent and hardworking Senior Finance Manager to manage finance and governance across our international office in London and our Retreat Centre based in Bonnevaux. Working with the Executive Director and Trustees, and with the support of a small, dedicated team, you will lead on WCCM’s financial strategy and planning, ensuring compliance with statutory and non-statutory bodies, working to maximise income and automate processes. You will also have responsibility for core organisational support functions such as HR, GDPR and Health and Safety. You will have significant experience in finance roles, with knowledge and experience of UK charity finance, and operational support functions. Occasional trips to France. Interest in Christian Meditation/Spirituality an advantage.

Homebased with travel around the North

Closing date 22 August 2025

Ref 7140

Are you an experienced multi-site Retail Manager ready to make a meaningful impact?

Join Save the Children UK as a Retail Area Manager and play a key role in shaping the future of our dynamic, retail network – all while helping to create a better world for children.

About Us

As a Retail team, we offer supporters a way to engage with our brand, raise income, and connect with our campaigns through our high street shops and online platforms.

Save the Children shops are vibrant community hubs with children at their heart.
They are welcoming spaces where communities come together – to share, connect, and create homes for loved products. We tell children's stories, listen to their voices, and act in their spirit – with generosity, creativity and kindness.

Every decision you make in this role helps unlock a child's potential. Together, shoppers, donors, and volunteers help build a brighter future.

About the Role

As Retail Area Manager, you'll be responsible for leading and supporting a portfolio of approximately 10–15 charity shops across your region. Currently, there are 9 shops in this area – located in Cockermouth, Doncaster, Hexham, Matlock, Penrith, South Shields, Ulverston, Wetherby, and Whitby – though this may change as our retail network evolves.

While our long-term vision is to have paid Shop Managers in all our shops, approximately 80% in this area are currently run by volunteers and do not have a paid Manager. You'll work closely with and through volunteer teams (150–200 people) to drive income growth, meet key commercial targets, and deliver an exceptional experience for customers and donors alike.

You'll lead with purpose – inspiring, coaching, and empowering teams while ensuring operational excellence and championing our mission on the high street.

This is an exciting opportunity to join a passionate and collaborative team, supported by strong systems, values-led leadership, and a shared commitment to making a difference.

This is a home-based role with regular travel across your region and occasional overnight stays.  You will be expected to spend an average of four days per week in the shops and reside within the area served by one of the region's shops.

In this role, you will:

• Act as an ambassador for our brand and retail strategy, motivating and inspiring your teams.
• Line manage Shop Managers, supporting with recruitment, development and performance.
• Lead commercial performance by analysing shop data, identifying opportunities, and making sound commercial decisions.
• Work closely with Business Managers during shop launches/relaunches to ensure successful handovers.
• Support volunteer recruitment, engagement and training with the support of our volunteering team.
• Manage operational and risk-related shop issues, escalating where necessary.

About You

You're an experienced and commercially minded retail leader with a proven track record in managing multi-site operations, ideally in a charity or high-street retail environment. You lead with strength and kindness, combining strategic thinking with a hands-on, supportive approach.

You'll bring:

• Extensive multi-site retail management experience – essential for overseeing a large, dispersed region.
• A strong commercial background, with a focus on delivering results through data-driven decision-making and KPIs.
• Experience leading and motivating diverse, remote teams, including volunteer-led shops – 7 out of 9 stores in this region currently operate without paid Shop Managers.
• Exceptional leadership and communication skills, with the ability to inspire others, lead by example, listen actively, and offer clear, timely feedback.
• A deep understanding of volunteer engagement, with the ability to attract, retain, and motivate volunteer teams.
• A collaborative, non-judgemental approach, fostering an inclusive and supportive culture.
• A full UK driving licence and the flexibility to travel regularly across the region, with occasional overnight stays.
• Residency within or near one of the listed shop locations: Cockermouth, Doncaster, Hexham, Matlock, Penrith, South Shields, Ulverston, Wetherby, or Whitby.

If you're passionate about community engagement, thrive in a volunteer-led environment, and want to make a real impact – we'd love to hear from you.

What We Offer You

Working for Save the Children means helping create a better world for children – and doing meaningful work every day. We also offer:

• A flexible and inclusive working environment
• A wide range of employee benefits and wellbeing initiatives
• Car allowance / company car as part of this role

You can read more about our benefits on our careers site.

This is a fantastic opportunity for a passionate, driven retail leader to join a values-led organisation making a tangible difference in children's lives.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Danish Refugee Council (DRC) is a leading protection agency with a mandate to protect, advocate and promote durable solutions for displacement affected populations.

DRC has been operating in Ukraine since 2014, currently DRC employs over 800 staff in Ukraine and implements emergency response in the Protection, Livelihoods, Shelter/NFIs and Humanitarian Disarmament and Peacebuilding (humanitarian mine action) sectors, using direct interventions, support to duty bearers and civil society organizations (CSOs), and partnerships with CSOs. DRC will continue and adapt its durable solutions portfolio to the evolving context.

DRC is currently looking for a highly-qualified Area Programme Manager (ABA Consortium) to join our team in Mykolaiv.

About the job

The Area-Based Allocation (ABA) Consortium is designed to support local actors in Ukraine by facilitating access to quality funding and enabling them to scale up their programming without being burdened by excessive bureaucracy. The Consortium operates as a fund mechanism, incorporating a due diligence process, calls for proposals, fund disbursement, and tailored support throughout project implementation.

Under the supervision of the Chief of Party, and in close coordination with Consortium partners and DRC colleagues, the Area Programme Manager (APM) (ABA Consortium) is responsible for overseeing the implementation of the programme. This includes both managerial and technical leadership in the delivery of activities, disbursement of grants to civil society organizations (CSOs), provision of technical assistance, reporting, and oversight of monitoring and evaluation processes.

Your main responsibilities will be:

Grant Management and Compliance

• Support the Chief of Party developing the operations procedures for the fund management, vetting process, due diligence, tiers classification and allocation process.
• Ensure vetting and due diligence are implemented in a timely manner and the results inform the capacity building plans.
• Participate in the operational review of the proposals submitted by the CSOs.
• Ensure Sub Grants Agreements packages are prepared in a timely manner following the approval of the proposals.
• Ensure compliance with donor requirements, including narrative reporting, indicator tracking.

Project implementation oversight

• Ensure that Project Cycle Management (PCM) tools and processes are in place such as kick of meetings, workplans, budget follow up, procurement plans.
• Ensure that key procurements to be performed by DRC are initiated on time to ensure timely delivery to the Partners
• Ensure capacity assessments and capacity strengthening plans are in place within the Program team. Liaise closely with the Support Services Fund Managers to ensure that similar plans are in place for Finance, Supply Chain, HR.
• Ensure technical monitoring and regular follow up meetings happen with CSOs to monitor progress (targets timeline, expenditure) and address challenges.

People management

• Line manages the Program team of the ABA Consortium, including MEAL, Grants and Technical specialists (Shelter and Protection) including recruitment, performance management and oversignt in close coordination with technical supervisors

Representation & External Coordination

• Coordinate with the other consortium members to ensure alignment of practices and processes
• Ensure fluid, open communication between partners at all levels (technical, operational, strategic) and support resolution of disagreements or misalignments in implementation or planning.

About you:

To be successful in this role we expect you to be a strong and strategic leader with a solid background in programme oversight, and stakeholder engagement, ideally in complex humanitarian or early recovery contexts; a proven ability to manage diverse teams, foster collaboration among partners, and ensure compliance with donor requirements. We expect you to bring a deep commitment to locally led responses and have demonstrated experience in supporting and strengthening the capacity of local actors — through mentoring, technical support, or tailored accompaniment — to enable sustainable and impactful programming.

Moreover, we also expect the following:

Required:

• At least 3 years of experience in managing programs in emergency and early recovery contexts
• At least 3 years of experience in team management position.
• Demonstrated experience managing Grants, MEAL and Programme/Sector departments
• Strong understanding of area-based or integrated programming, ideally in conflict-affected contexts.
• Excellent communication, negotiation, and representation skills.

Desirable:

• Previous experience including hands on support to local partners through capacity development/ mentoring
• Previous experience leading Protection, Shelter and/or cash based programming
• Demonstrated experience with donor compliance, particularly ECHO, USAID or UN-led funding.
• Experience working with or coordinating Ukrainian civil society or local actors

In this position, you are expected to demonstrate DRC’ five core competencies: 

• Striving for excellence: You focus on reaching results while ensuring an efficient process. 
• Collaborating: You involve relevant parties and encourage feedback. 
• Taking the lead: You take ownership and initiative while aiming for innovation. 
• Communicating: You listen and speak effectively and honestly. 
• Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

• Contract length: 12 months with the possibility of extension depending on performance and funding 
• Band: F2 – Managerial
• Designation of Duty Station: Mykolaiv, non-family duty station
• Start date: September/October

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national and interantional contracts; please refer to our website for more details.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.

Applications sent by email will not be considered.

Closing date for applications: August 20th, 2025

Applications will be reviewed on a rolling basis, and DRC reserves the right to proceed with the recruitment before the deadline if a suitable candidate is identified.

We're looking for a Philanthropy Manager to join our ambitious fundraising team. In this role you will deliver excellent relationship management (prospecting, cultivation and stewardship) for a growing portfolio of high net worth prospects and major donors to help the team achieve ambitious and growing financial targets. You will also support our special events programme by contributing to the development of events for high value supporters.

Field based with travel to the London office

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

Role Summary

The Careers & Enterprise Company (CEC) is looking for a Senior Manager - Network to support our mission to help every young person find their best next step. You will ensure consistent high-quality delivery and support for all Careers Hubs across the country.

You will play a key role in delivering CEC’s current and future ambitions through our network of Careers Hubs, including the government’s ambition for a new work experience guarantee to ensure that all pupils participate in 2 weeks’ worth of work experience by the time they leave year 11. Careers Hubs will be a key coordinating and delivery mechanism for this guarantee.

You will balance national intent with local priorities, ensuring national government agenda is delivered upon through the lens of place and devolution. You will work closely with senior stakeholders across Strategic and Local Authorities who we partner with in the delivery of careers education through Careers Hubs.

Reporting to the Associate Head of Network Development, with a team of 8 Area Managers, you will provide a central point of accountability, senior stakeholder management and operational support to Area Managers.

You will contribute as a member of the senior management team of Network and Employers and the wider organisation. Contributing towards the strategy and operational delivery and leading/co-leading on cross Network and Employer and cross-company projects.

This role suits someone who can lead the delivery of a large-scale national programme and is a natural relationship builder. You will thrive on delivering change management and be comfortable working through ambiguity to secure lasting impact. The role will require travel across the country.

Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.

To apply, please visit our website via the apply button, complete the application form and cover letter and upload an anonymised version of your CV.

Please describe in your cover letter:

• How you meet the experience, skills and competency criteria detailed in the job profile.
• Why you would like to work for Careers and Enterprise Company.

Closing date: Midnight on Sunday 31st August 2025.

It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.

POSITION OVERVIEW

The Programme Development Manager represents an evolution from our Programme Manager role, focusing on shaping the future direction of The Avenues Youth Project's programmes whilst maintaining oversight of current delivery. This isn't just about managing what we do now, it's about looking ahead and designing what comes next.

Working closely with the Programme Director, you will be responsible for researching innovative approaches to youth work, developing funding proposals, and creating programmes that respond to the changing needs of young people aged 8-19. We need someone who can think creatively about engagement whilst keeping an eye on emerging trends and opportunities in the sector.

As a member of the senior team, you'll help embed our values throughout the organisation and ensure our programmes remain at the cutting edge of youth work practice.

KEY AREAS OF RESPONSIBILITY

Programme Innovation and Strategic Development

Programme Design and Innovation

● Research and develop innovative programme concepts that address emerging needs of young people within the community, utilising best practice from across the youth work sector.

● Lead comprehensive design processes for new initiatives, collaborating with lead youth workers, young people, families and community partners to ensure programmes are relevant and effective.

● Create detailed programme frameworks incorporating learning outcomes, delivery models, resource requirements and sustainability strategies.

● Plan, develop and deliver allocated youth work projects that meet organisational aims, taking responsibility for budgeting, planning, delivery, monitoring and evaluation.

Current Programme Oversight

● Collaborate in overseeing the recruitment, retention and progress of young people across assigned programmes, working to ensure consistent engagement and positive outcomes.

● Participate in necessary working groups and initiatives on behalf of the team, liaising with a wide range of youth service providers to ensure AYP is represented in appropriate forums and relevant partnerships.

● Have proactive contact and engagement within the community, maintaining visibility and building relationships that support programme delivery.

● Work with the Programme Operations Manager to report and respond to the Programme Director and senior team on the planning, development, delivery and progress of youth work programmes.

● Ensure all data collection, documents and record keeping is up-to-date and meets the requirements of the Impact and Evaluation Manager.

● Monitor programme attendance patterns and young people's progression, identifying opportunities for enhanced engagement or additional support.

● Coordinate with the Programme Operations Manager and Lead Youth Workers to ensure consistency of approach and share effective practices across different programme areas.

Community Partnerships and External Relations

Strategic Relationship Building

● Establish and maintain strategic relationships with schools, colleges, community organisations, local authorities and other youth providers to develop collaborative networks.

● Represent AYP at community forums, working groups and sector events, maintaining awareness of local priorities and identifying partnership opportunities.

● Develop collaborative programmes with partner organisations, combining resources and expertise to maximise impact.

● Engage with families and community members to understand their aspirations for young people.

Programme Partnerships

· Support the Programme Director in developing and maintaining key relationships and partnerships.

· Establish positive working relationships with external agencies delivering youth work with us and those supporting organisational development.

· Work with the Engagement, Communities and Culture Manager, to develop and maintain effective long-term community partnerships to boost membership at AYP.

Research, Evaluation and Quality Assurance

Evidence-Based Development

● Maintain current knowledge of research and best practice in youth work, particularly relating to our target demographics.

● Commission or conduct research projects to inform programme development decisions and enhance service delivery.

● Collaborate with the Impact and Evaluation Manager, to analyse data from existing programmes to identify effective practices and areas requiring improvement.

● Collaborate with the Impact and Evaluation Manager to establish robust evaluation frameworks for new programmes.

● Work with the Impact and Evaluation Manager to understand and articulate funder objectives throughout programme design and delivery.

Quality Standards and Continuous Improvement

● Develop quality standards and frameworks for all programmes, ensuring alignment with organisational values.

● Collaborate with the HR Manager to create comprehensive training materials and guidance documentation for staff delivering new programmes.

● Monitor programme quality through systematic observation, feed \back collection and data analysis.

● Lead programme effectiveness reviews and provide recommendations for improvement.

● Liaise with external quality assurance bodies, inspectors, and regulatory authorities as required.

Staff Leadership and Development

● Line Management of Programme Operations Manager and Lead Youth Workers - including regular observations, formal supervisions, annual appraisals, and investing in their professional development.

● Attend Line Managers training and regular sessions with HR Manager.

● Deliver reflective practice sessions to the youth work team to support continuous professional development as part of our Learning and Development plan, in collaboration with HR Manager.

● Assist in recruiting or contracting new workers, tutors or teachers as required.

Funding and Financial

Strategic Funding Development

● Collaborate with the Fundraising Manager to identify funding opportunities that support programme development priorities and organisational objectives.

● Contribute to funding applications for new programme areas, ensuring proposals demonstrate clear impact potential and realistic delivery plans.

● Develop comprehensive business cases for programme expansion, including cost-benefit analysis and risk assessment.

● Monitor funding environments and policy developments that may influence programme design.

Financial Administration

● Work with the Finance Controller to ensure high-level financial administration and record keeping, with accountability for project expenditure.

● Maintain clear understanding of AYP's programme budgets and finances, with responsibility for budgeting, monitoring and reporting of assigned budgets.

● Participate in regular budget meetings with the Programme Director and work with the Finance Controller to ensure costs remain within budget.

● Check and approve Lead Youth Workers timesheets for allocated budgets and resolve discrepancies.

Safeguarding and Compliance

● Act as Designated Safeguarding Lead and carry out responsibilities in strict accordance with AYP's Safeguarding Policy,

● Work with TACs, PRUs, Police, Early Help Teams, MARFS, LADO etc. where required to ensure safety of all young people, staff and volunteers,

● Act as main point of contact for safeguarding referrals, working in partnership with other agencies to ensure safety and wellbeing,

● Maintain comprehensive knowledge of safeguarding practices and current legislation.

GENERAL RESPONSIBILITIES 

· In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Avenues. 

· Participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary. 

· Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

· Adhere to all The Avenues’ policies and procedures. 

· Stay abreast of policy and developments in youth work locally and nationally.

· Always undertake your role in a professional manner maintaining a high-quality standard of work and in accordance with our values and role model our Behaviours Framework.

· Undertake any other duties as may be reasonably required within the scope of the role. 

Contract: 6 month FTC, with possibility of extension.

Salary: £40,517-£47,377

Closing Date: Monday 25th August 2025

Interviews will be held: week commencing 8th September 2025

Centrepoint, the UK’s leading youth homelessness charity, is looking for an Interim Supporter Care Manager to join our Fundraising Strategy & Operations Team based in London.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

The Fundraising Strategy & Operations Team deliver the Fundraising strategy and provide high quality operations to support the Fundraising Directorate.  The team has a variety of different functions including Supporter Care, Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications as well as general administration. This role will be managing the Supporter Care team of three people.

About you

• Minimum of 3 years’ experience of working in a busy supporter care environment, working to tight deadlines
• Experience of writing donor correspondence and creating data capture guidance
• Proven experience of supporter care campaign management including creating clear processes and flow charts and managing, negotiating and liaising with suppliers.
• Excellent organisational skills with the ability to plan and manage a variety of projects and activities to tight deadlines
• Excellent interpersonal skills, along with the ability to develop strong working relationships with external suppliers and internal departments
• Excellent written and verbal communication skills, including the ability to deliver presentations and produce written documents to a high standard

What you’ll be doing

• • Overseeing the Supprter Care team, leading and managing the vision of the team and ensuring that outstanding levels of service are provided to our supporters.
  • Third party supplier management- pint of contact for third party suppliers, advising on process from Supporter Care prospective.
  • Budget Management - managing the annual Supprter Care budget for fulfilment.
  • Cntact Centre and Zendesk Management - providing proactive and responsive support to Fundraising teams to enhance fundraising efforts

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as Interim Supporter Care Manager click ‘Apply’ now!

POSITION OVERVIEW

The Programme Operations Manager is responsible for the operational delivery of our programmes being delivered to young people aged 8-19. This role ensures consistent, high-quality service provision through effective team leadership and comprehensive oversight of programme activities.

Key responsibilities include direct management of the youth work team and supervision of programme implementation to maintain service standards aligned with organisational values. The postholder ensures operational effectiveness through resource allocation, staff support, and robust quality assurance processes.

Working alongside the Programme Development Manager, this position translates organisational objectives into practical programme delivery through systematic implementation and monitoring. The role involves providing youth workers with appropriate resources and professional support to achieve optimal outcomes for young people.

The Programme Operations Manager contributes to organisational decision-making whilst maintaining hands-on programme management. This balance ensures service delivery meets established standards and regulatory requirements.

The position demands proven leadership capabilities, operational expertise, and commitment to youth development principles within our structured framework.

You will help embed our values throughout the organisation and ensure our programmes remain at the cutting edge of youth work practice.

KEY AREAS OF RESPONSIBILITY

Quality Assurance and Standards Management

· Support the Programme Development Manager to develop, implement, and maintain comprehensive quality assurance frameworks for all youth programmes, ensuring consistent delivery of high standards across all activities.

· Establish quality indicators and performance metrics for programme delivery, conducting regular monitoring and evaluation to ensure continuous improvement.

· Design and implement quality audit procedures, conducting systematic reviews of programme delivery, facilities, and resource utilisation.

· Create and maintain quality documentation, including standard operating procedures, best practice guidelines, and compliance frameworks.

· Ensure all programmes meet regulatory requirements, funding obligations, and sector best practice standards.

· Implement corrective action procedures when quality standards are not met, working with teams to identify solutions and prevent recurrence.

· Liaise with external quality assurance bodies, inspectors, and regulatory authorities as required.

Youth Worker Team Management and Development

● Provide direct line management to youth workers and volunteers, ensuring clear role expectations and performance standards.

● Attend Line Managers training and regular sessions with HR Manager.

● Implement robust induction programmes for all new team members, ensuring thorough understanding of organisational values, procedures, and quality expectations.

● Conduct quarterly supervisions and annual appraisal with line reports, providing professional support, guidance, and performance management.

● Conduct systematic observation of youth work sessions, providing constructive feedback and identifying development opportunities.

● Foster a culture of continuous professional development, identifying training needs and supporting career progression opportunities.

● Ensure adequate staffing levels for all programmes, managing rotas, cover arrangements, and resource allocation effectively.

Programme Operations and Delivery Oversight

● Oversee day-to-day operational delivery of all youth programmes, ensuring smooth running of activities and services.

● Collaborate with the Engagement, Communities and Culture Manager to monitor programme attendance, engagement levels, and participant outcomes, implementing strategies to maximise positive impact.

● Collaborate with the Programme Development Manager to ensure all programmes operate within approved budgets, monitoring expenditure and resource utilisation.

● Coordinate programme scheduling, space allocation, and resource distribution to maximise efficiency and participant experience.

● Implement risk management procedures for all programme activities, always ensuring health and safety compliance.

● Collaborate with the Programme Development Manager to oversee marketing and recruitment activities for programmes, working with relevant teams to ensure optimal participation levels.

Safeguarding and Compliance

● Ensure that full compliance with safeguarding policies and procedures are adhered to.

● Implement comprehensive safeguarding training for all team members, maintaining records and ensuring regular updates.

● Manage safeguarding incidents and concerns.  In the absence of the Designated Safeguarding Leads liaise with external agencies including social services, police, and other statutory bodies.

● Monitor and maintain health and safety standards across all programme areas, conducting regular risk assessments and safety audits.

● Ensure compliance with all relevant legislation, including data protection, health and safety, and equality requirements.

Data Management and Reporting

● Oversee collection, analysis, and reporting of programme data, ensuring accuracy and compliance with funder requirements.

● Contribute to the preparation of regular reports for leadership team, funders, and external stakeholders on programme performance and quality indicators.

● Maintain comprehensive records of all programme activities, participant outcomes, and quality assurance measures.

● Implement feedback mechanisms for participants, parents, and stakeholders, using insights to drive continuous improvement.

Partnership and Stakeholder Management

● Develop and maintain relationships with local schools, community organisations, and partner agencies.

● Represent the organisation at multi-agency meetings and sector networks, promoting collaborative approaches to youth work, as required.

● Coordinate with external providers delivering services within AYP premises, ensuring quality standards are maintained.

● Build positive relationships with parents and carers, maintaining regular communication about programme delivery and young people's progress.

GENERAL RESPONSIBILITIES 

· In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Avenues. 

· Participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary. 

· Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

· Adhere to all The Avenues’ policies and procedures. 

· Stay abreast of policy and developments in youth work locally and nationally

· Always undertake your role in a professional manner maintaining a high-quality standard of work and in accordance with our values and role model our Behaviours Framework.

· Undertake any other duties as may be reasonably required within the scope of the role. 

Note: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared.  It should be understood that the nature of individual roles will evolve and change as service, service members and funders needs change.  Consequently, The Avenues will revise this Job Description as required in consultation with post holders. 

ABOUT YOU 

● A Level 3 or above Youth Work Qualification is desirable, or experience equivalent. 

● Minimum 3 years frontline youth work experience with 8-19 year olds

● Demonstrate significant project management experience. 

● Strong people management skills

● Proven ability to design, oversee and implement a youth programme, and experience in leading and managing youth work activities. 

● Strong analytical, organisational and communication skills, with a structured approach and ability to be flexibility.

● Experience managing budgets and members expectations.

● Proven track record in creating and building relationships with local partners to enhance a youth programme.

● Understanding and empathy of current issues young people face.

● Strong understanding and knowledge of safeguarding procedures and commitment to safeguarding

Personal qualities:

● Passion for youth work and belief in young people's potential

● Creative thinking balanced with evidence-based practice

● Resilience and flexibility in a dynamic environment

● Ability to work collaboratively and thrive as part of a team.

● A proactive approach, self-motivated and enthusiastic with high levels of initiative. 

● A genuine passion for working with young people, with a strong empathy to the vision, mission and values of The Avenues. 

Job Title: Service Manager 

Location: Based in Ealing, West London. Please note that unfortunately, this service does not have step free access.

Salary: £37,500

Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00 across two West London services, located 5 mins away from each other. You may also be required to work weekends, evenings, and bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers.

About the role

Are you passionate about empowering people to overcome challenges and transform their lives? This role supports residents in temporary housing who are facing challenges with substance misuse. As a Service Manager, you’ll lead a dedicated team, making sure we deliver high quality support, performance and improvements across our service whilst representing values of the organisation. You'll play a hands on role in supporting individuals facing addiction, homelessness, and complex needs guiding them towards stability, independence, and brighter futures.

Churchfield and Cherington provide supported housing for people facing addiction and homelessness. Churchfield accommodates 12 residents and offers 24/7 temporary support for those in active addiction, while Cherington accommodates 5 residents helps abstinent residents rebuild their lives and rejoin the community. The service is across 4 floors, so applicants must be able to use stairs for welfare and room checks. Please note: the exact address is withheld due to the nature of the service, but it's based in the Ealing/Hanwell area. You’ll help ensure the service meets all contract and regulatory compliance, supporting the Head of Service with monitoring and development.

The role includes:

• Key focus of this role will be overseeing support related to substance misuse, ensuring effective interventions and pathways for service users
• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required

About you

We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly substance misuse and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with substance abuse issues, addiction, exploitation, homelessness and within the criminal justice system
• Previous leadership experience
• Experience of working with confidently and ability to provide advice, lead a team on all aspects of the service such as resident related enquiries which can include housing, substance abuse support, signposting
• Ability to motivate and empower a team to achieve service KPI's through direct leadership
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Discounted tickets for music events, shows, sports and more through Tickets for Good
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

As a charity we could not plan for our next programme of artistic work, or our community and outreach projects, without the support of our philanthropists and members. As an organisation we are committed to ensuring that all philanthropists and members enjoy a rewarding relationship with our organisation.

The Development and Advocacy Department are looking to appoint an experienced Philanthropy Manager to join our Philanthropy team on a permanent basis. Reporting to one of the Senior Philanthropy Managers, in this role you will manage a number of philanthropic relationships and make a significant contribution to the team through developing new initiatives and growing the portfolio.

The ideal candidate profile for this post will be a team player, with the following credentials:

• An established track record in philanthropy or fundraising for major organisations
• Demonstrated success in managing a portfolio of high value relationships with experience of personally securing significant gifts
• Ability to think strategically to devise relevant engagement and cultivation plans and identify opportunities for approaches to prospects
• A balance of experience and innovation to be able to develop new ideas and launch new initiatives successfully
• Credibility as an ambassador in the area of philanthropy, able to work effectively at senior levels and liaise with high-net-worth individuals
• Strong project management skills, with demonstrable experience of solving complex problems, drawing on given resources and collaborative working

A working knowledge of our repertoire is not a pre-requisite for this role but the ability to upskill quickly in our art forms in order to confidently speak to prospective donors is essential.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

Closing date for applications: 8am, Friday 5th September 2025.

First stage interviews will be online via MS Teams with second stage in person interviews at the Royal Opera House in Covent Garden.

Applicants must have work authorisation for the UK. No agencies.

Hours: Full-time position, 37.5 hours per week (including evenings and weekends)

We are a Peer-led organisation, so we value lived experience. We encourage you to apply if you have any experienced drug misuse, or homelessness in the past.

About us:

BUBIC (Bringing Unity Back Into the Community) is an award winning, peer-led substance misuse service supporting individuals affected by drug and alcohol dependency. Our mission is to empower people through community engagement, harm reduction strategies, and accessible support services. We work directly with vulnerable individuals, helping them break cycles of addiction and social exclusion.

Our team plays a crucial role in engaging with people who may not access traditional services, offering immediate support and practical solutions to improve their well-being. Our team, many with lived experience, offers non-judgmental support, outreach, and education to help people on their journey to recovery. 

Main Purpose of the Role:

To lead the effective and high-quality delivery of peer-led support for individuals on their recovery journey across the Borough of Haringey. This role will require dynamic, hands-on management of BUBIC’s team, encompassing staff, peer mentors, and volunteers, to meet key performance indicators and community needs.

You will represent BUBIC’s values in all aspects of your work, including strengthening existing partnerships and cultivating new community links. A flexible approach is essential, with regular night shifts and occasional weekend work expected to provide outreach and attend local events.

Key Responsibilities

• Provide strong, responsive leadership and day-to-day management of a diverse team.
   

• Represent BUBIC at external meetings, events, and forums to promote our ethos and strengthen partnerships.
   

• Offer regular supervision and line management to staff, identifying learning needs and supporting professional development.
   

• Monitor service performance against KPIs, continuously reviewing delivery and identifying areas for improvement.
   

• Lead by example, stepping into frontline roles where needed to ensure continuity and quality of service.
   

• Produce timely and accurate monthly, quarterly, and annual reports in line with funding and internal requirements.
   

• Oversee and monitor budgets, ensuring financial compliance including petty cash usage and financial procedures.
   

• Promote and uphold all organisational policies, particularly those relating to equality, safeguarding, GDPR, and health & safety.
   

• Ensure safe recruitment, including DBS checks and effective onboarding for staff and volunteers.
   

• Create and maintain referral pathways, particularly for individuals unfamiliar with formal drug services.
   

• Inspire and coordinate volunteer engagement, ensuring their efforts align with BUBIC’s objectives and values.
   

• Develop and manage a weekly timetable of service delivery, outreach, group work, and community events.
   

• Facilitate monthly themed sessions for service users, families, and community members, shaped by local need.
   

• Foster clear internal communication and lead regular team meetings to share updates, safeguarding concerns, and key trends.
   

• Deliver community-based presentations on substance misuse, emotional wellbeing, and public health themes.
   

• Plan and deliver outreach across Haringey informed by local intelligence and service-user needs.
   

• Coordinate events and co-produced projects within budget and to a high standard.
   

• Maintain a strong understanding of the substance misuse field, including professional developments and emerging practices.

Person Specification

Education and Training:

• NVQ Level 3 (or equivalent) in Health & Social Care.
   

• Demonstrable knowledge of drug use and its impact on individuals and communities.
   

• Familiarity with SMART Recovery, 12-Step Philosophy, harm reduction, and peer-led support.
   

Experience:

• 5+ years’ experience in substance misuse or related services.
   

• At least 2 years’ experience managing teams in a community or substance misuse setting.
   

• Demonstrated success in supervising and developing staff to meet high standards.
   

Skills and Abilities:

• Strong knowledge of safeguarding adults and managing complex needs.
   

• Proven ability to form partnerships with agencies supporting excluded or marginalised groups.
   

• Excellent report writing, care planning, and case noting skills.
   

• Competence in psychosocial interventions, group facilitation, and key working.
   

• Ability to maintain boundaries, work non-judgmentally, and resolve team conflicts.
   

• IT proficiency in Word, Excel, PowerPoint; able to manage data for reports and monitoring.
   

• Experience planning outreach or community events to promote services.
   

Personal Attributes:

• Calm, logical, and assertive under pressure.
   

• Organised with strong time management and initiative.
   

• Passionate, empathetic, and knowledgeable about local communities.

As part of a growing team, this role will have a significant impact by driving the delivery of our diverse portfolio of partnerships, including strategic and commercial partners and charity of the year. 

This important role supports the Partnerships and Philanthropy Team to grow and build strategic relationships with businesses across the UK. 

As Corporate Partnerships Manager you will actively identify and secure new partners for the charity, as well as managing a portfolio of existing corporate partner relationships.

As a key member of the team you will work across the organisation to develop opportunities for supporters to be partners in delivering our ambitious plans to end new cases of HIV by 2030. 

Main duties of the role:

• Work with the Head of Philanthropy & Partnerships to develop and implement a robust strategy to secure income from corporate partnerships (e.g. employee fundraising, sponsorship, cause-related marketing, strategic partnerships, pro bono and philanthropic donations). 
• Manage a varied portfolio of corporate partners, ensuring that they are stewarded effectively through strengthening their engagement and ensuring partnerships are delivering against their objectives.
• Producing attractive and compelling proposals related to Terrence Higgins Trust sponsorship and partnership opportunities, as set out in the Fundraising and Organisational Strategy.
• Developing contractual agreements between sponsors and Terrence Higgins Trust to protect and deliver the interests of both parties.
• Be responsible for developing and implementing a yearly activity plan to co-ordinate applications and reports to funders to achieve year on year targets.
• Lead on the generation of creative, strong and impactful collateral to ensure applications, proposals, presentations and information attract and retain partners. 
• Ensure that the charity is generating sustainable, unrestricted income from the corporate sector by developing a varied portfolio of strategic and commercial partnerships, in addition to other types of partnerships.
• Lead on the account management and stewardship of successful partnerships, liaising with appropriate teams, ensuring that objectives of the donor are fully met. 
• Work closely with the marketing and communications teams to support brand awareness and increase awareness of the charity’s work through corporate partnership opportunities.
• Managing strong and enduring relationships with colleagues in relevant areas across the charity to ensure that partnership opportunities are optimised and ensure maximum value to Terrence Higgins Trust. 
• Ensure all information relating to each corporate partnership is accurate, up to date, documented on the CRM, prospect tracking tools, and well organised.
• Ensure that all donor communications are handled appropriately, promptly and courteously and that complaints and criticisms are logged, investigated and resolved, in accordance with the organisation’s systems and procedures. 
• Work closely with the trustees, senior volunteers and the senior management team to recruit and steward Corporate Partners.
• Contribute to the budgeting process for the Corporate Partnerships team and significantly contribute to the annual income budget. 
• Contribute to the strategy of the wider Income Generation Directorate, and participate in fundraising events as required. 
• Travel, as required, for donor meetings in London and the UK and occasionally work evenings and/or weekends at events.
• Stay abreast of changes and trends in fundraising practice to continually optimise performance, as well as ensuring compliance with changing regulations, including GDPR.
• Any other duties which are commensurate with the grade.