Area manager volunteer roles in east acton, greater london

The Income Generation Officer will play a pivotal role in enhancing the financial sustainability and growth of Mountain Rescue England & Wales (MREW), supporting 47 active mountain rescue teams across the region. This voluntary position is responsible for devising and implementing a robust income generation strategy to ensure the long-term funding and stability of the organisation.

Resource is required to develop and implement a comprehensive strategy to support long-term funding and organisation growth, financial stability and the achievement of income goals. This will include building relations with major donors, corporate partnerships, legacies and individual giving. In addition, there is scope to drive income through MR membership and via grants from trusts, foundations and government.

Reporting to the CEO, the person will need to contribute to the MREW’s overall future strategy. There will be a need to understand the MR structure and to have the ability to work as part of the MREW Senior Management Team, and alongside trustees, liaison team, regional structure and local teams. 

Using the MREW Income Generation Strategy, they will review all existing income generation streams to understand their viability and scalability, along with all potential new income streams to develop sustainable income for MREW.

Mountain Rescue England & Wales (MREW) is a voluntary organisation that provides mountain rescue services 24/7, 365 days a year, and offers support to communities during other crises. It consists of 47 independent volunteer search and rescue teams that operate across eight geographical areas. The organisation serves as the national body to represent the whole organisation, acting as an advisory body, linking with partner organisations and helping to standardise training and share information.

Objectives

The overarching activities for this role are:

• Develop an income generation plan, aligning with the financial planning cycle, with a periodic review and reporting cycle. Deliver against the plan.
• Central to the role will be the following essential tasks:
  • Grant Writing: Researching and writing grant proposals to secure funding from various trusts, foundations, and government agencies. 
  • Corporate Partnerships: Building and maintaining relationships with businesses to secure corporate sponsorships, donations, and in-kind contributions. 
  • Donor Engagement: Cultivating and managing relationships with individual donors and supporters to ensure their engagement and long-term support. 
• Create an opportunity to develop long-term wills and legacy income.
• Develop compelling cases for support grounded in impact and aligned with MREW values and mission.
• Build and steward high-value relationships with funders, donors and strategic partners.
• Oversee income targets whilst ensuring compliance with fundraising regulations and ethical standards.
• Research and develop grant opportunities from national and local bodies, in conjunction with regional and local teams.
• Lead on income generation for MREW, working with member teams and all other stakeholders. Support regional and local team fundraising opportunities. Foster collaboration, empowerment and accountability.
• Agree on short-term and long-term fundraising targets and opportunities alongside the MREW Senior Management Team.
• Represent MREW at relevant external meetings.

Skills

• Experience generating income, with a demonstrable track record of developing and leading fundraising strategies.
• Strong written and verbal communication skills, with the ability to inspire and influence a diverse range of stakeholders.
• Strong relationship management skills, with the ability to foster trust and accurately represent MREW’s mission and goals.
• Ability to work alongside colleagues and manage competing priorities.
• Financial literacy, including budget creation and management.
• Creativity, imagination and intuition.

We are looking for a motivated, self-starter with a proactive attitude, drive and enthusiasm to carry out projects to conclusion. You will need to demonstrate a commitment to the charity's mission and cause. 

Qualifications

• Financial or project management qualifications are desirable.

Additional notes

• To work with the Finance Director to plan for future year budgets and to ensure that an accurate record of all financial transactions are produced and maintained for the MREW Finance Director, including the fundraising pipeline.
• To ensure all committee members are treated fairly through MREW Equal Opportunities Policy.
• To work with the national media team to release press statements/support campaigns as required.
• This is a voluntary role within MREW, elected annually; it is expected that the applicant will serve a term of 5 years, with a possible extension of a further 5 years if desired.
• Travel during the working day may be required, with occasional absence from home overnight, as meetings with funders and other stakeholders may cover a large geographical area. Out-of-pocket expenses can be reclaimed in line with the MREW Expenses Policy.

We are seeking a new Trustee to join our existing Board from early 2026. We very much look forward to hearing from you. 

About the role:

Trustees of a Registered Charity fulfil two roles: as a Trustee of a registered charity (1191197) and a Director of a limited company (12310843). These roles are slightly different, and there are responsibilities associated with each. Time commitment is estimated at 4-8 hours per month.

“As a Trustee, you will have an important role in shaping the future of the organisation, supporting not only my artistic vision but also the future of dance in the UK and internationally. My hope is that, together, we create a long-standing service to the arts and culture that will shape and shift dance towards a more diverse, inclusive and equitable sector for artists of many voices. If you are interested, I am honoured and excited to work with you to establish a solid foundation for the successful future of Seeta Patel Dance“. Seeta Patel

Who we’re looking for:

We are particularly interested in candidates with experience in one or more of the following areas:

• Charity Accounting
• Fundraising & Development
• Marketing & Communications

We’re looking for property professionals who are passionate about inspiring young people and helping them understand the wide range of careers available across the property and real-estate sector. As a Property Career Ambassador, you’ll create a simple presentation deck using our template and deliver a 1-hour online workshop twice a year to sixth-form students. You’ll introduce them to the industry, share your own career journey, highlight apprenticeship and graduate pathways, and answer students’ questions. It’s a low-commitment but high-impact way to support social mobility, diversify the talent pipeline, and help students discover an industry they may not have considered before.

Who We’re Looking For

Property professionals working in areas such as:

• Property management

• Development

• Sales & lettings

• Planning

• Building surveying

• Valuation

• Construction project management

• Architecture or design

• ESG & sustainability

• Facilities management

We welcome professionals at all levels—from apprentices and early-career staff to managers and directors.

You’ll enjoy this role if you:

• Want to inspire young people

• Feel passionate about broadening access to your industry

• Enjoy sharing your journey and answering questions

• Are comfortable creating and presenting a short deck

Charity Champion (volunteer) 

As a Volunteer Charity Champion, you will have the opportunity to support the North West Ambulance Charity team achieve their mission in a variety of different ways to suit you. The NWAS charity are looking for motivated, enthusiastic and passionate volunteers wanting to work flexibly and help contribute to the growth of the charity. You will play a key part in a variety of tasks that may include supporting fundraising events, awareness days, collections and community engagement.

Why we want you

The North West Ambulance Charity provides support to the North West Ambulance Service above and beyond what NHS funding can provide. The NWAS Charity is solely reliant upon generous donations and fundraising from the public, businesses, grant funders, staff and volunteers to fund life-saving equipment and other projects to benefit the health, wellbeing and safety of patients, staff, and our communities.

We won’t ask you to do anything you’re uncomfortable with. You may only wish to be involved in volunteering at charity events for example, but you might not be comfortable with bucket collecting. As a Charity Champion you will have the opportunity to choose the area of support you prefer.

What you will be doing

• Supporting the Charity with its fundraising and engagement events for example at bucket collections, cheering on runners in challenge events or helping on a stall at a summer fair.
• Representing the Charity positively through giving talks, presentations or cheque presentations.
• Identifying locations to take collection tins and assist with the collection of full boxes.
• Raising the charities profile in your own community through delivering posters and flyers.
• Encouraging others to get involved-inspiring colleagues, friends and family to support the charity.

The skills you need

• Enthusiasm and understanding about what the North West Ambulance Charity does.
• A friendly, confident and personable manner.
• Good communication skills and a willingness to engage with the public.
• Reliability and punctuality.
• Happy to represent the North West Ambulance Charity.
• Access to a vehicle or public transport. 
• Able to work as part of a team or independently.

What's in it for you

• The chance to meet new people and be part of a supportive team.
• The opportunity to expand your own skills and knowledge of the charity sector.
• Agreed travel expenses.
• A branded t-shirt for use whilst representing the NWAS Charity.
• Appropriate induction and training for your role as Charity Champion.
• The opportunity to make a real difference to the lives of people we support in our work.

Community based

Minimum age 18

Disclaimer - All Charity Champions are expected to uphold the NWAS values and represent the charity in line with its policies and codes of conduct.

If you have space in your home and heart, for a guide dog mum who will be bringing the next generation of guide dogs in the world, then this could be the role for you! A role where you can care and nurture for a guide dog mum and plenty of little puppies when they arrive. 

This role is available in areas of Berkshire, South Buckinghamshire, and Oxfordshire.

What you’ll be doing: 

• Providing a loving home for a guide dog mum who will be at least 12 months old, for around six years whilst they are in the breeding programme (with the option to re-home after this, once the guide dog mum retires at around 7 years-old.) 
• Giving a guide dog mum the care and support that our canine companions need, like feeding and grooming.
• Creating a safe environment for the guide dog mum when they are giving birth within your home and helping with the birth of future guide dogs, which usually happens once a year. (You don’t need any previous experience of breeding or having dogs – we have expert staff who will help you!) 
• Providing care and support for the newborn puppies for at least 6 weeks while they are still in the nest, including socialising them to the new sounds and first-time experiences in your home.

Can I care for a guide dog mum? 

If you want to care for a guide dog mum, here's what we ideally look for:

• A loving home with a secure garden.
• Access to a car, to support with any appointments needed for the guide dog mum.
• Live within an hour’s drive of the National Centre in Leamington Spa.

Guide dog mums can happily live with other dogs or children, however we wouldn’t place them with a male dog that has not been neutered. To determine whether you are suitable, we will conduct a home visit as part of the application process. 

What you’ll get:

• The opportunity to have a lovable canine companion!
• The satisfaction of knowing you’re supporting people with sight loss to live actively, independently, and well.
• The rewarding experience of bringing the next generation of guide dogs in the world and caring for their mum.
• Our volunteers have access to our bespoke training techniques to implement with their guide dog mum a great bonus for any dog owners! 
• The opportunity to be part of the Guide Dogs community, meeting like-minded people in your area.
• A dedicated volunteer manager and fellow peers who will help support you throughout your role.

Training and support

Our volunteers also receive lots of support from their volunteer managers to help them implement the training modules, as well as managing the birth of new-born puppies. If you have questions about the training requirements, we can answer these at your interview along with any other support or accessibility needs you may have.

Volunteering for Guide Dogs should never leave you out of pocket. We’ll make sure we pay any pre-agreed expenses related to the litter or your volunteering with us, including veterinary costs, food costs or any specialist breeding equipment.  All you may need to buy is a bed and grooming equipment.

Minimum age of volunteer: 18.

To find out if this role is available in your area, please click 'Redirect to recruiter' at the top of the page, and use the postcode search function on the Guide Dogs website to explore local opportunities. 

By undertaking this role you will be enabling the shop to open for trading and close up, supervise and lead other volunteers in undertaking tasks and duties that enable the smooth running of the shop, and support the management team in task management.

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as supervising a team, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Are you a dog lover? Do you have the time to help raise a life-changing puppy? Would you like to make a difference to someone's life? If you've answered yes to these questions, then this role could be perfect for you! 

As a Puppy Raiser, you'll provide a 6-8 week-old puppy with the vital foundation for its future role as a guide dog. You'll be looking after a puppy for 12-16 months and will guide him or her through training, socialisation, the introduction of new environments and experiences while providing a loving home.

There might be the odd chewed slipper along the way, but nothing beats the rewarding feeling of loving and raising a puppy who will go on to make an enormous difference to someone living with sight loss.

What you'll be doing:

• Engaging with our world-class training programme to prepare your puppy for the next stages of becoming a guide dog.
• Providing care and support for your puppy at home e.g., loving, grooming and feeding him or her. 
• Socialising your puppy and introducing him or her to a variety of environments to increase confidence – this can be as simple as taking your puppy with you to the shops, office or park as you go about your everyday life.
• Teaching your puppy to be comfortable alone - gradually building up from a few minutes to a maximum of four hours.
• Taking your puppy to monthly puppy classes, and interacting with other puppy raisers in your community whilst refreshing your training and sharing tips.
• Meeting with your volunteer manager as frequently as needed to discuss any changes or issues with your puppy.
• Completing short questionnaires about your puppy’s development.

You'll ideally have:

• A loving home with enough time to invest in raising a puppy and attending to their needs (e.g. toilet training). If you work from home or have hobbies, you'll need to be available to give the puppy regular attention alongside these.
• Someone at home who is physically able to handle large breed dogs (around 25-40kg).
• Access to a car, so that you can get your puppy used to travelling.
• The agreement of your landlord to have a dog in the property if you rent your home. 
• A safe secure area outside for your puppy to go to the toilet.

What you'll get:

• The satisfaction of knowing you're supporting people with sight loss to live actively, independently, and well.
• The rewarding feeling of watching a mischievous puppy learn new training techniques to help them develop into a guide dog.
• The opportunity to participate in our bespoke world-class training programme – this can help you train your own dogs or advance a future career in dog handling.
• The opportunity to have a loveable, canine companion, proven to reduce feelings of stress and improve fitness – you’ll be out walking rain or shine!
• The chance to be part of the inspirational Guide Dogs community, meeting like-minded people and interacting with a community of puppy raisers in your area.
• A dedicated volunteer manager and fellow peers who will help support you throughout your role.

s a volunteer you'll have access to our world-class training programme, to implement with your puppy in training, a great bonus for any dog owner! This is delivered in an interactive and engaging manner, using a mixture of different learning techniques virtually e.g., videos, documents and e-learning modules. Examples of the modules you'll have access to include:

• Food manners
• Greeting new visitors
• Being home alone
• Settling in new environments

You'll receive plenty of support from your volunteer manager who will help you work through these training modules with your puppy. We also offer puppy classes for puppy raisers in the local area to get together, share stories and provide refreshers on training techniques. 

Volunteering for Guide Dogs should never leave you out of pocket. We’ll make sure we pay any pre-agreed expenses related to volunteering with us, including veterinary costs, food costs for the puppy and other materials needed for the puppy’s training. We will also pay an optional allowance of up to £100 a year to offset additional costs, and we have working agreements with certain bus and train operating companies, letting you take your puppy on short training journeys free of charge.

Minimum age of applicant: 18.

To find out if this role is available in your area, please click 'Redirect to recruiter' at the top of the page, and use the postcode search function on the Guide Dogs website to explore local opportunities. 

We are looking for volunteers who can spend time with our clients  in and around Central London.  Meetings are  regular over a period of 6 months; weekly or fortnightly.  Many volunteers stay involved for much longer but only because they enjoy what they do! 

Befriending is a simple way to make a positive difference to someone who is lonely or socially isolated and your gift of time and regular companionship will give them, and you, something to look forward to. As one of our volunteers once told us, “this is an easy, very meaningful way to help someone and is immensely rewarding and fun!”  

Your meetings could be in the local community, having chats in a coffee shop, visiting places of interest, or in our client’s home; all activities are risk assessed so what you do together will depend on the results of this, and / orour clients abilities and interests. Most of our clients are older 1st and 2nd generation Scots living in London who simply want to do the activities that most of us take for granted but have no-one to do them with.

ScotsCare works across London and beyond so we're looking for volunteers who live in the area or can travel to the following areas; Lambeth, Islington, Camden, central London and Broxbourne EN10. We may have clients in more locations so please contact us to learn more if you want to be involved in this rewarding and impactful activity. 

We provide training before you start, ongoing support once you are matched, out of pocket expenses, references, social events and newsletters to keep you informed.

This could be the ideal opportunity to gain practical experience of working with adults in a health and social care setting, or for anyone who enjoys meeting new people and making their lives a little brighter. 

Please note, this is an unpaid voluntary role and applicants must be living in or around the London area. 

Please contact us for more information, and a very warm welcome!

Skills & Characteristics Required for Befriending are:

• English spoken, good communication skills for listening and talking 
• Friendly, warm, non-judgemental 
• Honesty, reliable and committment to helping others
• Empathy and patience
• An ability to follow policies and procedures

We will process a DBS check for all successful applicants and require two references. 

We are looking for an enthusiastic and passionate person, with a background in retail operations and income generation. An individual who could devote their time to volunteer as a trustee for our Branch, and support us in maximising the revenue generated from our charity shops as we want to increase our skill set across our trustee board.

Alongside passing on your expertise, this opportunity will give you the chance to influence how we care for and prevent cruelty to animals and drive the implementation of key initiatives. You will serve on the governing body of the charity and be instrumental, alongside fellow trustees, in the running of the Branch and setting out both the short and long term aims.

As a minimum, trustees would normally be expected to attend a monthly committee meeting lasting some 2 to 3 hours. However, the commitment may vary depending on whether or not the trustee takes on additional duties. This role will join the current trustee board (made up of 9 members) and you will be supported by other trustees.

Primary responsibilities of the Branch Trustee – Retail and Income Generation

• Assist the Shop Managers in maximising the profitability of the Branch’s two charity shops, directly line manage the branches 2 shop managers.
• Work with the Trustee committee to explore any potential for expanding the retail operation by researching the potential for further charity shops.
• Support the Branch with the Branch’s e-commerce operation via online sales platforms such as eBay/Vinted.
• Work with other trustees, the Branch staff to ensure the charity shops meet health and safety standards.
• Explore other ways to generate income for the Branch and work closely with other committee members/branch staff members to put these ideas into action.

What we are looking for in a volunteer:

We are committed to creating a Board which is representative of our society and in particular, our community and surrounding areas so encourage people from any background to apply for any of our opportunities.

Alongside retail operations and income generation experience, we are looking for someone who is committed to the RSPCA’s charitable objectives and shares our passion for animal welfare. You would be creative, innovative, bring a fresh perspective, and can put ideas into action.

You will need to be able to work with people and have good interpersonal skills. You do not need to be an expert although commitment, common sense, and the ability to be objective are vital.

What we can offer you as a volunteer Branch Trustee – Retail and Income Generation

• We will provide you with a comprehensive trustee training course which will provide you with everything you need to carry out the role.
• Ongoing support is also provided by local and national RSPCA staff in addition to any additional provided by the relevant branch.
• The platform to utilise your skills and experience to oversee the charity and make decisions that have a direct impact on local animal welfare.
• The opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals.
• A way to expand your professional and personal network through working with like-minded people.

We'd love applicants within or very close to the branch area - Finchley, Hendon, Golders Green, Edgware, Whetstone, Stanmore.

Could you be our new Chair?  

Our fantastic Chair’s tenure will be coming to an end in 2026, so we are looking to appoint her successor to help Student Minds improve university communities so that every student gets the mental health support they need to reach their goals.

At Student Minds, we’re working to improve university communities so that no student is held back by their mental health. So it should come as no surprise that we are keen to reflect the communities we serve, maintain a diverse board and ensure student voices are represented. This is key to our mission and our continued impact. 

We are open-minded about the professional background of this individual and are mostly looking for someone with experience of leading effective, inclusive teams, of chairing complex organisations or meetings, and in building influential cross-sector partnerships.

Key responsibilities

Student Minds Chair is expected to commit to the following: 

• Preparation and attendance at four board meetings a year. Board meetings are held online and take place on weekdays from 5 - 7.30 pm. 

• Preparation and attendance at two in-person board away days each year, usually from 12.30 - 5 pm. These usually take place in Leeds and include a lunchtime or evening social.

• Monthly supervision calls with the Chief Executive

• Annual in-person appraisal of the Chief Executive 

• Support with board appraisals and recruitment 

• Ad-hoc meetings and conversations with the senior leadership team as required. This usually constitutes approximately a further five working days a year.

• Attendance at relevant task-group meetings and/or committees.

So, if you want to help shape the future of student mental health, download our recruitment pack to find out more!

How to apply?

1. For more information about the role responsibilities please download our recruitment pack that is linked

2. Download and complete our application form which is available via the link

3. Complete the Equality Monitoring Form. 

Application process

• Application closing deadline: Monday the 5th January at 11.59 pm - make sure you send your completed application form by this date

• Interviews: 27th January, with our Chair, Trustee and CEO

• Appointment: subject to approval by the Student Minds Board

We’re looking for governors who enjoy challenge, thrive on impact and bring skills in education, marketing or estates and capital development to influence the future of young people and employers across North West London.

Time commitment: 10 – 12 hours per month.

Who we are

At Stanmore College, we believe in unlocking potential, raising aspirations and providing outstanding vocational pathways for the next generation. As we develop a state-of-the-art learning environment and strengthen our role as an educational hub in North West London, we’re searching for new Governors who want to help us shape this future.

About the role

The work of our Governors in setting the college’s strategic direction and improving quality, achievement, and participation is central to Stanmore College’s success.

Governors provide expertise in their area and ensure effective and high-standard collaboration. They work as a coherent unit and in close partnership with the senior management team to achieve the college’s strategic objectives.

As a Governor, you will:

• Work together with other governors, contributing your skills and expertise accordingly.
• Consider strategic developments.
• Systematically monitor college and management performance.
• Review and monitor the implementation of a range of college policies.
• Ensure compliance with statutory requirements at all times.

Who we are looking for

Stanmore College is looking for new Governors who thrive on challenge, and most importantly, are passionate about education, recognising the importance of vocational education and delivering positive outcomes for young people, local communities and employers from across the local area.

Candidates are sought with experience in strategic leadership in the following areas:

• Education: including those with experience of higher education, local school leadership or those working in other capacities, which provide insights into the challenges we face within the FE sector.
• Marketing: especially those with a focus on branding, communications and those from a commercial or corporate setting
• Estates & capital development: including those who have experience of working within equally large and complex organisations such as universities and the NHS

Within this role, you will make a genuine impact on the future success of the College and its students. You will support the development and influence the direction of Stanmore College at a time when we are going through exciting developments and have big ambitions for our future. You will have the chance to help us further secure our finances, grow our organisation and aspire to provide outstanding, meaningful education and opportunities for employment.

Peridot Partners and Stanmore College are committed to safeguarding and promoting the welfare of children and young people, and our client expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references before any final offer can be made.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Are you passionate about building a more inclusive, sustainable and resilient economy? Are you looking for a meaningful way to use your finance expertise?  ECU is a small, dynamic non-profit working to transform the economy. Join us!

What will you be doing?

In addition to the responsibilities of all board members, the Treasurer will: 

1. Support the Board to review and monitor ECU’s financial performance and sustainability
2. Ensure the Board receives timely, accessible and accurate financial information
3. Support the team to develop and maintain robust and proportionate financial policies, processes and risk management systems

What are we looking for?

• Commitment to ECU’s mission and values
• Commitment to the legal duties and responsibilities
• Financial management experience, policies, risk
• Qualifications
• Able to interpret, interrogate and communicate financial information
• Work as part of a diverse team, and devote the time 

Desirable - treasurer experience

What difference will you make?

We have an ambitious vision for change, a strong analysis of the opportunities and barriers to progress, and a clear view of our role in building a better economy. Our board is committed, collaborative and inclusive, with a strong understanding of its role and remit, and a culture of open dialogue.

Before you apply

• Your interest in this role and what you could bring to it
• What would you want to learn and gain?

Interview 25 Feb in London (expenses paid)

Barnet Mencap is a thriving medium-sized charity for people with learning disabilities and people with autism and their family carers.

We are looking for people who are interested in making a contribution to their local community. Do you have skills to offer a local charity that could make an impact and improve and change people’s lives?

As a voluntary trustee you would be part of a dynamic and dedicated team that focuses on the strategic direction and governance of the charity and become an ambassador for Barnet Mencap.

We are looking to strengthen our team by recruiting additional trustees. Expertise in one or more of the following areas would be particularly welcome, though not essential if you are the right candidate:

· Legal

· Finance

· Education

· Fundraising

· Marketing

Applications would be most welcome from younger people, people from an ethnic minority and people with an interest in learning disabilities.

If you would like to have an informal discussion about the role, please contact Ray Booth, Chief Executive.

An Enhanced DBS check will be required for successful applicants.

ABOUT THE ROLE
As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations.
The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK.

This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.

MAIN TASKS AND RESPONSIBILITIES
● Connecting service users to our services, projects and activities in person or by answering phone calls and emails
● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services
● Registering users on our database and keeping accurate records of services offered
● Monitoring internal calendars and appointments
● Sharing useful, up-to-date information with users as instructed by other team members
● Ensuring internal communications, flyers and handouts are up to date
● Interpreting calls for service users and supporting with non-official translations
● Supporting community members with basic application forms
● Liaising with staff in other departments and with external contacts

PERSON SPECIFICATION
● Good verbal and written communication skills in English and Spanish and/or Portuguese
● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners
● A caring, sensitive and non-judgemental approach
● Ability to cope with stressful and emotionally challenging issues
● Professionalism to handle sensitive and confidential information
● Excellent organisational skills, attention to detail and ability to multitask
● Ability to set their own work priorities, take initiatives and work with minimal supervision
● Good IT skills, including in using Microsoft and Google suite packages and different database systems

ADDITIONAL REQUIREMENTS 
● Two references from current/previous employers
● Enhanced DBS Check (completed through IRMO)
● Safeguarding Level 1 (completed through IRMO)
● One month trial period

BENEFITS FROM VOLUNTEERING AT IRMO
● Gives the opportunity of helping others and to give back
● Creates an ideal space to learn new skills in a multicultural, cooperative and inspiring environment
● Get involved with the Latin American Community and increase knowledge of the situation of Latin American migrants in the UK
● Helps to gain experience and strengthen previous skills to face UK’s competitive job market;
● Enhance CV and get references (after a 3-month period) for further impact on the employment status
● Participate in training sessions with high-quality learning outcomes (in-house and external) in areas related to the role
● Receive regular supervision and support.