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Page 1 of 48
Wales (Hybrid)
Up to £52197.62 per annum
Full-time
Job description
Are you an inspirational leader with a passion for delivering high-quality services and driving positive change?
We're looking for an experienced Area Manager to lead our Wales services, build strong partnerships, and ensure victims receive the exceptional support they deserve.
This role is full time and home-based covering Wales.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

  • Flexible Working Options: Including hybrid working.
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
  • Birthday Leave: An extra day off for your birthday.
  • Pension Plan: 5% employer contribution.
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
  • Wellbeing Support: Employee assistance programme and wellbeing support.
  • Inclusive Networks: Access to EDI networks and colleague cafes.
  • Sustainable Travel: Cycle to work scheme and season ticket loans.
  • Career Development: Ongoing training and support with opportunities for career progression.


About the Role

As Area Manager you will oversee delivery of high-quality services across Wales. This includes:

  • Developing delivery, business and social value improvement plans to meet these needs and identify income generation and/or fundraising opportunities to support business development initiatives.
  • Driving continuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times.
  • Helping to build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.
  • Ensuring we are meeting the needs of our service users to a standard as expected of our commissioners and partners.


As Area Manager, you will develop and maintain effective relationships and formal partnerships across organisations and with key stakeholders, and promote and develop the services of VS. You will be responsible for leading the designated area strategically and ensuring it complies with national service delivery standards and best practice guidelines. You will also represent the charity in an appropriate and professional manner to commissioners, stakeholders, external bodies and the media, whilst acting as a voice for victims to the wider community.

Key Responsibilites

  • ensure the successful delivery of a high quality, efficient and responsive services to victims
  • identification of income growth and partnership opportunities and building relationships with relevant commissioning bodies and other stakeholders
  • focus on team development, and the monitoring of performance and quality
  • good understanding of government policy that is specific to Wales is essential for this role.


Please note that travel across a large area is an essential part of this role and you may be asked to work unsociable hours on occasion. You must be able to attend in person meetings with commissioners and partners across Wales as well as attending offices to meet staff.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Organisation
Victim Support View profile Organisation type Registered Charity Company size More than 1000
Posted on: 04 September 2026
Closing date: 02 October 2026 at 11:05
Job ref: 6946
Tags: Governance / Management