Area volunteer roles in gravesend, kent
The purpose of the Institute of Osteopathy Appointments Committee is to ensure high standards of competence and performance on the main governing body, the Council of the Institute of Osteopathy (iO), with a focus on recruitment.
We are seeking a new professional member to join our committee to aid this important work.
You should have broad experience and a practical attitude with a proven track record, and ideally have experience in the following areas:
· Human Resources
· Executive development and performance management
· Knowledge of employment law
· Board/committee experience
The Committee meets quarterly online/in person to advise on such matters as promotional strategy, review candidate profiles against council member role specification, appraise the performance of the non-executive members of council and ensure that governance-related processes around appointments and term renewals are fit for purpose and working effectively.
Please see the attached role specification for full details of the responsibilities.
If you are interested in this opportunity to shape the development of UK Osteopathy, please submit your CV along with a covering letter detailing how you meet the role specification by close of business on Monday 26 May. Interviews will take place in mid-June.
About the iO
The iO, as the lead body in the profession, has a clear and mandated mission to improve patient care by supporting and developing the education and practice of osteopathy, and universal access to osteopathic care.
Our mission is to support, unite, develop and promote the profession for the improvement of public health and patient care. We are committed to realising our vision to see osteopathy become a growing and thriving profession, recognised and accessible to all.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.
Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.
As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.
This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.
Apply
1. Read through the role description carefully (available via file attached on the right hand side)
2. Apply online, and have a welcome chat with your support staff member
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bright Futures UK is looking for passionate and knowledgeable GCSE English tutors to provide educational support and a fun, safe learning environment for young people living with long-term illnesses.
What will you be doing?
- Run tutoring sessions online to support a young person.
- Offer subject area knowledge and expertise related to GCSE English.
- Help to combat social isolation through fun and engaging tutoring sessions.
What are we looking for?
Subject Knowledge: Strong understanding of GCSE English concepts and specifications.
Teaching Skills: Ability to explain complex ideas in a clear and engaging way.
Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.
Reliability: Consistent availability for the agreed-upon time commitment.
You must be a UK resident and be at least 18 years old.
What difference will you make?
Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.
Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.
Future Opportunities: Equip students with the knowledge and skills they need to succeed.
What will you gain?
The opportunity to fight education inequities and make a difference in a young person's life
Enhanced DBS Certificate
Safeguarding level one training
Skill development opportunities and practical experience
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bright Futures UK is looking for passionate and knowledgeable A-Level Maths tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses.
What will you be doing?
Run tutoring sessions online to support a young person.
Offer subject area knowledge and expertise related to A-Level Maths.
Help to combat social isolation through fun and engaging tutoring sessions.
What are we looking for?
Subject Knowledge: Strong understanding of A-Level Maths concepts and specifications.
Teaching Skills: Ability to explain complex ideas in a clear and engaging way.
Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.
Reliability: Consistent availability for the agreed-upon time commitment.
You must be a UK resident and be at least 18 years old.
What difference will you make?
Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.
Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.
Future Opportunities: Equip students with the knowledge and skills they need to succeed.
What will you gain?
The opportunity to fight education inequities and make a difference in a young person's life
Enhanced DBS Certificate
Safeguarding level one training
Skill development opportunities and practical experience
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bright Futures UK is looking for passionate and knowledgeable A-Level English tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses.
What will you be doing?
-
Run tutoring sessions online to support a young person.
-
Offer subject area knowledge and expertise related to A-Level English.
-
Help to combat social isolation through fun and engaging tutoring sessions.
What are we looking for?
-
Subject Knowledge: Strong understanding of A-Level English concepts and specifications.
-
Teaching Skills: Ability to explain complex ideas in a clear and engaging way.
-
Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.
-
Reliability: Consistent availability for the agreed-upon time commitment.
-
You must be a UK resident and be at least 18 years old.
What difference will you make?
-
Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.
-
Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.
-
Future Opportunities: Equip students with the knowledge and skills they need to succeed.
What will you gain?
-
The opportunity to fight education inequities and make a difference in a young person's life
-
Enhanced DBS Certificate
-
Safeguarding level one training
-
Skill development opportunities and practical experience
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bright Futures UK is looking for passionate and knowledgeable A-Level Chemistry tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses.
What will you be doing?
Run tutoring sessions online to support a young person.
Offer subject area knowledge and expertise related to A-Level Chemistry.
Help to combat social isolation through fun and engaging tutoring sessions.
What are we looking for?
Subject Knowledge: Strong understanding of A-Level Chemistry concepts and specifications.
Teaching Skills: Ability to explain complex ideas in a clear and engaging way.
Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.
Reliability: Consistent availability for the agreed-upon time commitment.
You must be a UK resident and be at least 18 years old.
What difference will you make?
Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.
Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.
Future Opportunities: Equip students with the knowledge and skills they need to succeed.
What will you gain?
The opportunity to fight education inequities and make a difference in a young person's life
Enhanced DBS Certificate
Safeguarding level one training
Skill development opportunities and practical experience
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking to appoint a voluntary Trustee for our charity who will also take up the role of Company Secretary.
As Company Secretary, you will:
- Liaise with and support the chair and other trustees in organising meetings and taking minutes.
- Ensure the trustees are aware of their legal and regulatory responsibilities.
- Maintain the register of members, trustees, directors, and secretaries.
- Prepare and file annual returns and other statutory documents with Companies House and the charity regulator.
- Help us maintain compliance with charity regulations and governance standards.
We're looking for someone who is:
- Well-organised.
- An excellent communicator.
- Passionate about our mission.
- Committed to upholding the highest standards of governance
About Maidstone Homeless Care:
Maidstone Homeless Care is a well-established charity supporting homeless and vulnerable people in the Maidstone area . We run an active day centre, busy food bank and a small residential unit supporting homeless people.
We have one formal evening meeting each month . The role of trustee is a voluntary role and consistent support is available from the trustee group as well as appropriate training.
If you're looking for a rewarding volunteer opportunity where you can use your skills to support a vital cause, we'd love to hear from you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Bright Futures UK is looking for passionate and knowledgeable A-Level History tutors to provide educational support and a fun, safe learning environment for young people living with serious illnesses.
What will you be doing?
-
Run tutoring sessions online to support a young person.
-
Offer subject area knowledge and expertise related to A-Level History.
-
Help to combat social isolation through fun and engaging tutoring sessions.
What are we looking for?
-
Subject Knowledge: Strong understanding of A-Level History concepts and specifications.
-
Teaching Skills: Ability to explain complex ideas in a clear and engaging way.
-
Empathy and Patience: Kind and understanding nature, especially towards those facing health challenges.
-
Reliability: Consistent availability for the agreed-upon time commitment.
-
You must be a UK resident and be at least 18 years old.
What difference will you make?
-
Academic Progress: Help young people stay on track with their studies despite their health challenges, ensuring they do not fall behind.
-
Confidence Builder: Provide a stable and encouraging presence that helps build the students' confidence and resilience.
-
Future Opportunities: Equip students with the knowledge and skills they need to succeed.
What will you gain?
-
The opportunity to fight education inequities and make a difference in a young person's life
-
Enhanced DBS Certificate
-
Safeguarding level one training
-
Skill development opportunities and practical experience
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trustees required – Evolve Counselling CIO (1181861)
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Location: remote/Cambridgeshire area
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Voluntary role: reasonable expenses paid
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Time commitment: 0-5 hours per month (estimated), mostly outside office hours
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Term: negotiable, e.g. interim/three years/extendable by re-election
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Application closing date: 7 July 2025
The Role:
Dynamic Trustees needed, with charity and commercial skills, to support mental health CIO. With an ambitious development programme up and running, we need to expand our Trustee Board. This is an exciting opportunity to join us at a crucial time of growing demand for our services.
About Us:
Evolve Counselling is a long-established charitable social enterprise, providing low cost, affordable or funded mental health counselling to adults in mainly Cambridgeshire and surrounding counties. Our counselling community is made up of 50 – 60 qualified self-employed practitioners, working part-time. We deliver talking therapies to adults – online and in person. Our service delivers around 500 counselling sessions per month to a broad range of individuals, many of whom would not otherwise be able to access counselling support. Evolve also provides supervision, reflective practice, critical incident support, and mental health awareness and related training, to organisations and businesses large and small.
What We’re Looking For:
Our Trustee Board is currently drawn from the counselling and therapies community, plus commercial and other charity backgrounds. Now, with crucial development of the CIO ahead, we are looking for new members to expand the Board to its maximum ten places and to gain skills and insight from an equal, diverse and inclusive group that takes in business skills, knowledge of charities, and experience of not-for-profit finances to make growth plans a reality.
The Board will keep us on track with good governance through oversight of our work and will also help our keen new CEO to secure a sound financial base from which to grow our operations to meet the ever-increasing demand for our services.
We welcome applications from individuals with backgrounds in any of the following areas:
- Business strategy and planning
- Commerce/industry
- Governance
- Working within the charity/CIO sector
- Financial management
- Legal expertise
- Health and wellbeing services
- Mental health counselling
- Health service commissioning or delivery planning
- Advocacy or advice services
- Data protection/GDPR knowledge
- Adherence to the Nolan Principles of Public Life
Application process: Please email with your CV and letter of application, stating why you’d like to become a Trustee at Evolve Counselling and how your skills and experience align with our plans for growth.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Canine Partners are looking for volunteers who can provide loving homes for our young dogs, aged 14 months upwards, whilst helping to train them to be canine partners.
By volunteering you will:
- Be a valued member of our Charity
- Know that you are integrally involved in the care and training of a dog that will change the life of a person waiting for their Canine Partner
- Benefit from the companionship and enjoyment of having a dog in your life without lifelong commitment or costs associated with dog ownership
- Meet like-minded people
- Can develop your knowledge of puppy development and training.
‘With out the continued hard work and support from our volunteers, we would not be able to provide our clients with our life changing dogs.’
What is involved
- Commitment to providing a loving home, care, and training for a dog for the duration of their time in training.
- We consider this a full-time role as you, or another approved adult member of the household, will be required to care for the dog for much of the day and overnight.
- Our trainers need access to the dogs during weekdays for training purposes. We ask that you commute to and from our training centre when required to drop off/collect the dog. Drop off and collection times are between 7.30 - 9.30am and 4-6pm. We try to be as flexible as possible with the times that are best for you.
- Availability to attend pre-arranged training sessions at your home, in your local area, and at our training centre.
- Attend an Introduction session before we coordinate a dog into your care
- With our guidance, and using positive training methods, to continue the training of the dog in various areas. For example:
- Home behaviour
- Social behaviour
- Behaviour around other animals
- Walking on a lead
- Off lead exercise
- Maintaining the dog’s health and welfare and, via support and training, to recognise behaviour/health concerns and report them immediately to the dog’s trainer.
What we require from you
- You live within a 30-minute drive of our training centre (post code LE12 9SR)
- That you, as the dog's main carer, are over 18 years of age
- You have a dog friendly secure garden
- Though desirable, prior dog ownership is not required.
- All members of the household are keen to foster.
- There is no more than one pet dog living in your home. The pet dog must be over 12 months of age and would need to undergo our pet dog suitability assessment
- Have the time and ability to commit to the training and care of a young dog. This is a physical role
- Have access to a suitable vehicle to transport the dog
- That you or other approved adult member of the household are at home most of the day, and overnight, to care for the dog
- Attend two training sessions each year
- Understand that the dog in your care remains under the ownership of Canine Partners
Support and Training
- Induction process which includes telephone assessment and home visit
- On-going Instruction and support from our dog trainers. This will be in person, via video link, phone calls, handouts etc.
- Holiday cover and appointments cover can be arranged.
- Payment of expenditure such as mileage to and from a training session with a Canine Partner representative
- Access to our volunteer portal with many resources for your use.
- Invitation to join our Official Canine Partners Community Facebook Group
We will change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.





The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location:Remote
Time commitment:Flexible
Duration:Approx. 2 months (flexible)
Start date:As soon as possible
Application deadline:01 July 2025
Our vision
At the International Companion Animal Management Coalition (ICAM), we're driving a global transformation in dog and cat welfare. Our focus is on free-roaming animals - those often labelled as strays or street dogs and cats.
With our global reach, credibility, and expertise, we're not just envisioning change - we're making it happen. Our approach is rooted in science, collaborating with leading academics to ensure our work is always evidence-led.
Through policy work, advocacy, and knowledge exchange, we're transforming lives, one paw at a time. Our coalition unites some of the world's most respected animal welfare organisations, including:
- Humane World for Animals
- RSPCA
- World Small Animal Veterinary Association
- World Animal Protection
- Four Paws
- Dogs Trust
- International Cat Care
- Global Alliance for Rabies Control
- Battersea
Together, we're creating a world where every companion animal lives a life worth living.
About the Positive Cities campaign
Positive Cities is a new global initiative from ICAM, launched at UN-Habitat’s World Urban Forum in November 2024, to support cities in taking practical action for vulnerable street dogs and cats. By signing the Positive Cities pledge, city leaders commit to a series of steps that improve animal welfare, make communities safer, and support the wellbeing of both animals and people.
The campaign is still in its early stages – and its website is our gateway to the world.
The Opportunity
We’re looking for a Website Developer – Digital Volunteer with experience designing WordPress websites that work well on both mobile and desktop. An interest in international animal welfare is a bonus. You’ll help us redesign and improve the PositiveCities webiste, shaping how the campaign is presented to governments, NGOs, and the public around the world.
Whether you’re a student, early-career professional, amateur developer, or someone more experienced, this is a chance to use your skills to make a real impact – and to take creative ownership of a live, mobile- and web-friendly site with global reach.
Why ICAM
ICAM is a small but influential international coalition working to improve the lives of companion animals through collaboration, evidence-based policy, and practical support. This voluntary opportunity offers:
- A supportive and friendly environment with space to be creative.
- The chance to shape the look and feel of a campaign launched on the world stage.
- Flexibility – no fixed hours or expectations; you decide what time you can offer.
- Full reimbursement of any agreed expenses.
- Optional opportunities to explore other areas of ICAM’s work and access learning or training resources in areas such as advocacy, policy, communications, or animal welfare.
How to Apply
Please send the following through the Charity Job recruitment portal:
- A CV (maximum 2 pages) highlighting your experience with WordPress and any previous digital/web projects.
- A short cover letter (maximum 1 page) telling us why this role interests you and what you could bring to it.
We welcome applicants from all backgrounds – including students, early-career professionals, amateur developers, and experienced developers looking to build project experience.
If you’d like to ask a question before applying, feel free to get in touch with to Patrick Gerard at Patrick [at] icam-coalition [dot] org:
Our Commitment to Equality and Diversity
ICAM recognises that companion animal welfare is a global concern that affects people from all walks of life. We encourage applications from all qualified individuals, regardless of race, age, disability, gender, gender reassignment, sexual orientation, religion or belief, pregnancy and maternity, marriage, or civil partnership. Our strength lies in the diversity of our coalition and the varied perspectives they bring to our mission.
Location
This is a remote voluntary role, so you can be based anywhere in the world. All you need is an internet connection.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Befriending Volunteer
You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wamdsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents.
Our Be-a-Friend service is one of our longest running services, matching people over 65, who live alone and have limited social contact, with a friendly local volunteer with similar hobbies and interests. The volunteer and their new friend set up a suitable time for them to meet each week for a chat and a cup of tea, which could be during the day, in the evening on the way home from work or even on the weekends . If you would prefer to volunteer from home, you can also be matched with an older person for telephone befriending. For many of our matched pairs, this is the beginning of a firm friendship.
Befriending Plus
Befriending Plus is an extended version of the Be-a-Friend programme, for individulas needing help with life admin and small tasks as well as companionship. For Befriending Plus pairs, time spent together can include helping to use a phone or tablet, helping the client to organise their file, going out for a coffee or popping to the post office together. This support can help older people to stay independent at home for longer, as well as increasing their confidence to do these tasks when the volunteer is not there.
Our mission is to help older people to age well in Wandsworth.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ENGINEERS/MAKERS
Across the UK, our 60+ local branches help disabled people live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.
Our Engineer/Maker volunteers are at the very heart of what our local branches do. They use their practical skills and creativity to help people with disabilities live fuller and more independent lives.
What the role involves
This is a varied role where local need shapes what you’ll be working on, but it often includes:
• Designing and making pieces of equipment for individuals with specific needs
• Using your practical skills working with metal, wood, plastic, or electronics (or a combination of them)
• Attending a monthly meeting of the local branch.
We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.
What you’ll need for this role
Essential
• Practical experience in working with one of the above materials
• Comfortable working with people, listening to them and understanding their needs
• Able to apply our risk management system
• Able to apply disability, equality, and inclusion practices
• Able to keep people’s personal details safe
• Willing to follow Remap policies and procedures – and a commitment to our values
Desirable
• Access to your own tools and workshop (or can access theses)
• Able to drive or have good transport links
You’ll also need to complete the induction checklist and some online training, as well as a DBS check.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.
Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.
As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.
This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.
Apply
1. Read through the role description carefully (available via file attached on the right hand side)
2. Apply online, and have a welcome chat with your support staff member
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have a great idea to benefit people living with MS? At the MS Society, we campaign on a range of issues like welfare, treatments, care and support that people with MS need. We want to do more locally and want to support your ideas on making change happen. Together we can do more.
Perhaps you’ve spotted there are no blue badge spaces at your local supermarket? Or maybe your neighbourhood has no kerbs easy for wheelchairs to use? In this volunteer role, you’ll help drive change for people with MS in your community and develop your networking and influencing skills along the way.
As a campaigner you’ll bring your own ideas, local knowledge and personal experience to your campaigns. You’ll make decisions about your own campaign activities and collaborate with other campaigners in your area.
This role is flexible and aims to fit around you. Time commitments for this role may vary depending on your activities and the campaigning you’d like to do. This is an ongoing role.
Apply
1. Read through the role description carefully (available via file attached on the right hand side)
2. Apply online, and have a welcome chat with your support staff member