Assistant front of house volunteer manager jobs

Looking to work in one of the top university communities in the world? Then come join us at KCLSU, a 145-year-old institution working to make sure 30,000 students from around the world have the best experience possible at King’s. This exciting role will lead the brand and marketing team in developing KCLSU’s integrated, brand and marketing strategy. Managing the KCLSU brand, as the ultimate brand guardian, this role will include developing innovative ways to move our brand, marketing and communications from broadcasting at our members to having conversations with them. Leading the Brand and Marketing department and creating a high performance culture you will work closely with the student hubs, digital and IT department leads to ensure integrated marketing and communications. Our ideal candidate will be a strong people manager with solid experience of brand and marketing. 

If this is you, please head over to our company website by typing BROWSE KCLSU JOBS in your google search bar, select the vacancy to apply for the role.

Organisation

Jami is a mental health charity that enriches and saves lives impacted by mental illness and distress in the Jewish community.

Since the start of the pandemic, demand for our services has grown exponentially. In 2021 we undertook a thorough review of the needs of the community, to develop a new strategy that will secure the Jewish community’s mental health provision. The new strategy sets out a huge agenda for change in scale and provision, which will be developed over the next five years while we continue to run our diverse set of highly professional mental health services:

• Advice and advocacy
• Treatment and support
• Education and campaigning

Jami currently supports over 1,400 individuals, delivering almost 50,000 separate service interactions each year, and reaches thousands more people through education, seminars, work in schools and other organisations. Through our social enterprise community café, Head Room, we raise mental health awareness while delivering mental health support on the high street.

Job purpose

The role of the Intake Officer plays an integral role at the front door or first point of call for service users. This includes supporting the duty service with responding to enquiries, providing expert information and advice, initial assessment, and referral. You will also provide up front interventions and / or accessing Jami and other services. The Intake Officer will support in the delivery of the telephone support waiting list, for those waiting to access core services, whilst holding a case load of clients. This will include emotional support either on the phone or in person whilst providing short- term work in the community in conjunction with undertaking core duty tasks.

• Provide a high quality and professional service to respond to the needs of people with mental health problems through short term upfront support
• Developing and sustaining professional working relationships with clients, carers, colleagues and external agencies.
• Embedding Jami values, principles and strategic ambitions in day-to-day operations. 
• Assessing and triaging needs at the front door/ when on duty
• Providing information and advice, initial assessment, access to services and short- term interventions, either on the phone or in the community
• Signpost and liaise with other services where necessary
• To identify safeguarding concerns and risks and respond accordingly
• Empowering individuals to access timely advocacy support when required by working closely with the Intake and Advocacy Manager

Responsibilities

1. To respond to members of the Jewish community experiencing issues with their mental health
2. To work as part of a multi skilled team of staff and volunteers and support the Intake and Advocacy Manager and Intake team
3. To undertake initial duty assessments, and other appropriate assessments to determine needs and interventions
4. To build and sustain effective working relationships with all Jami’s service teams to promote accessible and inclusive referral pathways, enhancing user experiences.
5. To work in partnership with statutory services and build effective working relationships
6. To assess, review and respond to risk in consultation with the service user and the team and to identify and respond to safeguarding concerns and to highlight and respond to any safeguarding issues within the locality and raise these with Jami’s Safeguarding Lead
7. To support service users in gaining access to statutory and community resources and to appropriately refer and signpost to other organisations to help meet holistic needs of the service user
8. To provide specialist information and advice around mental health legislation, rights and access to statutory & voluntary services
9. To maintain client records as required by existing procedures
10. Support with gathering and analyzing information, contributing to service reports
11. To undertake relevant training to enhance the role and the development of the service.
12. To contribute to the development of Jami’s policies, procedures and links to other agencies.
13. Maintain own personal development and keep up to date with current knowledge and legislative changes through reading, attending study days, conferences and meetings as appropriate
14. Work within Health and Safety guidelines, with reference to the Lone Worker Policy and individual risk assessments
15. Compliance with the Equality Act and General Data Protection Regulations (GDPR)
16. Attend regular supervision with named supervisor/ manager and participate in the organisation’s appraisal process
17. Ensure that all activities are operated in a way which is consistent with the values of Jami and the Jewish community it serves.
18. Carry out any other reasonable duties as requested by your line manager or another designated senior manager

Key relationships

• Collaborate with other agencies and ensure that service users are signposted onto appropriate agencies such as housing, counselling, emergency services etc.
• Develop continuing links with the local community to provide good working partnerships with our stakeholders
• Promote the intake service and to reduce stigma and promote Jami services in day-to-day work
• Attend local meetings, workshops and conferences of relevance to the service
• Work closely with line manager/supervisor and Jami services
• Direct contact with public (face to face, telephone, email/ video conferencing) providing advice, information, taking referrals and signposting to relevant services.
• Supporting people through duty needing immediate support in times of crisis
• Be able to respond identify risk and report safeguarding concerns/mental health crises that impact on adults (and children)

Training and Qualifications

Essential

• Educated to degree level and/or minimum 5 years’ experience in mental health/ social care sector

Desirable

• Up to date knowledge of Mental Health and Care Act legislation
• Recognised health and social care Qualification e.g., Degree in Social Work, Occupational therapy, Registered Mental Health Nurse (RMN)
• Registration with appropriate professional body (e.g., Social Work England/ BACP)

Knowledge and Experience

Essential

• Experience of working in a multi-skilled team – relevant to people with mental health difficulties.
• Evidence of partnership working with other agencies including Social Care Services, Health Services, Voluntary Agencies, Education, housing etc.
• Experience of undertaking needs led assessments, care planning and reviewing
• Experience of front-line work and speaking with people at the first point of contact.
• Experience of responding to adult and child safeguarding concerns
• Experience of undertaking immediate risk assessments
• Understanding of Recovery values and principles
• An understanding of the needs and challenges of people who experience mental health problems.
• Ability to develop practical solutions to problems that may arise.
• To be able to work autonomously in a fast-paced environment
• Ability to form good working relationships and partnerships with people who have mental health problems.
• Knowledge and understanding of legislation and issues relevant to client group.
• Understanding of the Mental Health Act 1983 and Amendment 2007 and Equality Act 2010 and the Mental Capacity Act 2005, Care Act 2014.
• Excellent communication skills, both written and verbal.
• Understanding of social care resources and provision available in both statutory and non-statutory agencies
• Good organisational skills - an ability to manage time, prioritise work and meet deadlines
• A commitment to equal opportunities and anti-discriminatory practice
• A commitment to ongoing personal and professional development
• Good IT skills, use of zoom, MS teams and client database systems

Desirable

• Personal experience of using mental health services and/or mental health problems, distress or trauma
• Experience of working within a duty/ first point of contact system
• Knowledge and experience of advocating for clients
• Local knowledge of community resources and facilities
• Working in a complex, challenging and changing environment
• Ability to gather, analyse and interpret data
• Experience of working with and knowledge of the Jewish community

Flexibility

To deliver services effectively, a degree of flexibility is needed, and all post-holders may be required to perform work not specifically referred to above. Such duties will fall within the general scope of the job description. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties of the job. It is expected that there will be a hybrid approach where some duties will be performed remotely, and other interactions will be face to face across Jami sites and elsewhere in the community

Disclosure of criminal background

All employees are checked with the Disclosure Barring Service

If it is a requirement of the post that an enhanced check is undertaken, successful applicants will be asked to complete and sign a Disclosure Form giving permission for the screening to take place.

Having a criminal record will not necessarily bar you from working with Jami. This will depend on the nature of the position and the circumstances and background of offences.

Please note applicants refusing to sign the form will not be progressed further.

Equality and diversity

Jami are proud to be an equal opportunity workplace. We recognise and promote, the positive value of diversity, equality and challenge discrimination. We welcome and encourage job applications from people of all backgrounds.

Confidentiality

All information relating to service users, volunteers and staff gained through your employment with Jami is confidential. Any disclosure to any unauthorized person is a serious disciplinary offence.

To apply for the role, please send your CV and covering letter.

Based at: Kirby House, Little Park Street, Coventry, CV1 2JZ

Coventry Citizens Advice (CCA) are looking to recruit a receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

As a receptionist, you will be the first point of contact for our organisation. Your duties include offering administrative support across CCA. You will welcome guests and greet people who visit the office. You will also coordinate front-desk activities, including distributing correspondence and answering phone calls on the Administration line.

To be successful as a receptionist, you will have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. A Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

The closing date for applications is: Friday 19 August 2022 at 9am

Interviews: to be held on Friday 26 August 2022. (In the event that you are shortlisted, you will need to be available on this date)

JOB OPPORTUNITY

Data Product Owner

(Human Trafficking Prevention)

1 Year Fixed Term Contract

Full-time hours

£24,007 - £25,870

STOP THE TRAFFIK is a groundbreaking charity established in 2006, working with communities across the world to prevent modern slavery and human trafficking.

STOP THE TRAFFIK is looking to recruit a Data Product Owner. The successful candidate will be a core member of the Data Team, which is responsible for building and maintain strong systems that allow the organisation to scale its work and impact effectively.

Responsibilities:

• Be a technical evangelist for the STOP THE TRAFFIK Hub – influencing and organising the Hub including building data science enhancements.
• Be autonomous and take ownership of the validation & integrate enhancements from our volunteers and pro-bono partners
• Onboarding and training for the TA HUB through every aspect of the sales cycle– presentations, hands-on demonstrations, requests for information/requests for proposal (RFI/RFP) responses, design and architecture with current and prospective customers and generate winning solutions and systems designs.
• The role requires curiosity, sense of autonomy, agility and cloud-savvy culture and understanding technical constraints & opportunities to work co-creatively with the CEO and team members to continually improve the hub from a technical perspective.
• Working across teams and projects providing operational support to varying topics (e.g., data ingestion, data science projects, technical leadership).
• Arrange demonstrations.
• Be a customer relay inside STOP THE TRAFFIK, with capacity to summarise and track the customer situation.
• Collaborate with the sales team to understand customer business, promote company’s solutions and to provide sales support including administration of access.
• When required, contribute technical information, and solution diagrams for TA HUB development.

Required skills and experience:

• Work-related skill, knowledge, or experience is required in cloud
• Fluent in English
• Demonstrable experience in working with highly technical solutions and understanding customer requirements and communicating requirements and regional trends to product managers
• Demonstrable experience in managing projects across different functions

• Possess core technical skills across the range of dashboard type products to enable presenting effectively at all technical levels.
• Some travel maybe required to meet customers’ needs to present presentations, advice & support.

Expertise would be beneficial to include:

• Operating systems: Windows and UNIX
• Data dashboards and building systems workflows
• Networking: IP switching and routing
• Use of Restful APIs
• Cloud environment: IaaS (K8s, Docker/Container, AWS, Azure, Google Cloud)
• Use of Elasticsearch
• All IT disciplines – architecture, Information security, management & governance
• Good presentation, verbal and written communication skills required.
• Must be able to work under pressure and independently and be able to meet project deadlines for delivering quality solutions on time.
• Demonstrated ability to rapidly learn new tools and technologies

Benefits:

• A friendly, supportive team
• Opportunity to work on an essential, high-profile global issue
• Opportunity to work directly with global brands and experts around the world
• Hybrid-style working and flexible working policies
• Conveniently based Central London office
• Competitive pension scheme
• Life insurance
• An annual leave allowance of 25 days (plus bank holidays), rising to 30 days after 2 years’ service
• Employment policies which reflect the needs of our staff
• Encouragement and autonomy to present new ideas and lead on solutions
• In-house and external training opportunities

Further details about STOP THE TRAFFIK can be found on website.

If you have the relevant experience, are highly resourceful, adaptable, and able to work in a busy and fast-paced environment, please contact send in a CV and Cover Letter (2 A4 sides) that evidences your ability to be successful in this role. Please visit the Oasis Charity Jobs Website for further information. 

Closing date for applications: 9am on August 16th 2022

Interviews will be held from August 22nd 2022

We actively encourage applications from people of all backgrounds, minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. 

Applicants must be able to prove their right to work in the UK.  We cannot sponsor employees or assist with work visas.

We are looking for a Fundraising Events coordinator who is exceptionally organised, highly driven and a natural influencer to join our team in this key role within TLG! You will be energetic, warm, proactive and need a strong attention to detail as you organise events to raise vital income for TLG. You may be an experienced events coordinator or have worked in a field with transferable skills – either way, you will need to demonstrate that you would be able to quickly pick up this vital role!

As part of the Supporter Development team, you will support various events, all with the aim of growing the number of supporters who give to and participate in the work of TLG. Whether it's through the public events, such as fundraising dinners and Christian festivals, or internal events for our staff and volunteer team to engage in, you will deliver exemplary event coordination and leadership. Events will include a range of fundraising dinners, exhibitions, cafes, etc.

You will be passionate about excellence, understand how to influence staff, volunteers and supporters to be involved and will ensure that the opportunities posed by our events are maximised.

You will be joining our rapidly growing team at a pivotal point in TLG’s growth and will need to be self-driven and up for a challenge! At the same time, you will be joining a supportive team who are passionate about giving hope and a future to children and their families by increasing the supporter participation that underpins TLG’s mission!

We are looking to recruit an individual with a strong and vibrant Christian faith. TLG is committed to safeguarding and promoting the welfare of children and young people and expects all staff including volunteers to share this commitment. The successful applicant will be required to undertake a DBS check.

We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

An exciting opportunity has arisen to join our award-winning team as a part-time Appointments Administrator. 

We are looking for someone with an excellent telephone manner and interpersonal skills, a flexible approach, excellent IT skills and experience of working within a fast-paced challenging environment. More important is a can-do attitude and a commitment to making the appointments service for clients the best there is. We prefer that you have an understanding of the voluntary sector through voluntary or paid work, but this is not essential as we will provide thorough training and induction. 

Beacon Counselling is a registered charity and exists to improve the lives of people experiencing mental and emotional distress. To achieve this Beacon provides counselling across the borough of Stockport and beyond.

Full information about the role can be found in the attached application pack. 

Please note: Closing date for applications is 5pm Monday 29th August 2022.

Late applications will not be accepted.

Shortlisted applicants will be notified on Tuesday 30th August 2022 and the Interview date for shortlisted applicants will be Friday 2nd September 2022

No alternative dates are available, however if you aware aware at the point of application of date clashes, please let us know. 

We are seeking a highly motivated, organised and energetic Communications Officer to work within the Marketing team at the City of Birmingham Symphony Orchestra (CBSO).

This is a busy role within the Marketing Department working on varied elements of customer communications, concert administration and digital marketing. This person acts as the day-to-day contact with B:Music’s Box Office (the box office at our main performance venue) and works with the wider CBSO teams on a range of communications, including colleagues in the Development and Learning and Engagement departments. They also lead on organising and compiling guest lists for concerts, are a key point of contact for all our customer enquiries and offer a familiar face to many of our regular audiences.

Essential skills

• Experience in a similar, customer-facing role
• Excellent written and verbal communication skills
• Proficient in the use of Excel and Word
• Organised and reliable with excellent attention to detail
• Able to prioritise, handle multiple tasks and work in a fast-paced environment

Desirable skills

• Experience in updating website content (using a CMS such as Craft, Wordpress etc.)
• Experience of using email marketing and social media management tools
• Experience of using ticketing/CRM systems (such as Tessitura, Spektrix etc.)
• Knowledge of and a passion for classical music and/or experience of working within the arts.

Please download the attached application pack. To apply to become our Communications Officer, please send a CV and a supporting statement of no more than two pages.

We ask that you complete the equal opportunities information online when you submit your application. The information collected will be treated as confidential and used for to help the CBSO improve its approach to becoming a diverse and inclusive organisation. It will not be treated as part of your application.

Full details can be found on our website.

A bit about us

Vision Foundation believes passionately that people living with sight loss should have the same opportunities as anyone else. We strive to ensure London is a city that works for everyone and that avoidable sight loss is prevented.

Step by step, we are proving that things can be different. Together, we can save sight and change lives. But we are under no illusion that our task will ever be easy.

Vision Foundation is a sector leader in London standing up for the rights and freedoms of people living with sight loss. The charity funds organisations providing front-line projects and services across the capital, and works collaboratively through researching, building capacity, funding and investing and advocacy.  We’ve been going for a hundred years but following a cultural and organisational re-shaping, including changing our name and branding, we have the energy and drive of a start-up. 

Reports to: Deputy Director of Fundraising

Direct reports: None.

Working hours and contract: Full time and permanent.

Location: One day based at the Vision Foundation’s central London HQ, the rest will be on location in North and North-West London. This role would suit someone based in the North London area.

Requirements: Full driving licence and own car required, or as an example of a reasonable adjustment, access to a car and support worker who can drive (via Access to Work). Expenses for parking and mileage to be paid monthly in arrears. A DBS check will be undertaken for successful candidates.

Salary: £23,000 - £25,000 per annum, dependant on experience

Role purpose

The Collector will have the drive and experience to be part of a high performing team that is committed to bringing about social change for people living with and facing sight loss in the capital.

You will build on the existing links within local communities to increase awareness and fundraising activities. 

Role Responsibilities:

Collections 

• To collect monies raised through collection tins in local businesses to defined targets in the North London area
• To maintain relationships with existing site owners and steward them to ensure their continued partnership with the Vision Foundation
• Secure new and profitable sites for collection tins and respond to callouts in a timely fashion
• Use the digital mapping programmes to predict areas of high income to strategically target areas 
• Keep the database updated with notes on sites and opportunities available
• Deliver collected funds to the London office on an agreed schedule 
• To support with preparations for counting by a third party
• Prepare postal and emailed receipts for sites
• Ensure consumable items are re-ordered and in supply 
• To ensure fundraising is carried out safely, legally and complies with fundraising best practice. In addition, supporting collection tin hosts to understand their legal obligations and identifying and reporting fraud. 

Community Fundraising

• Identify and engage small businesses and other groups – with the aim of securing long-term charity partnerships
• Identify Community Matters and similar schemes in the areas we cover
• Identify and follow up opportunities to secure non-cash or in-kind support, e.g. volunteering, pro bono support, stock donations etc
• To be an ambassador for the charity, supporting the delivery of Vision Foundation’s vision and ensuring that the charity’s profile and reputation are enhanced

Flexibility

• The role description is a general outline of duties and responsibilities and may be amended as the Vision Foundation develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time. We will consider reasonable adjustments.

Person specification:

Desirable experience

• Experience of working in a charity or sales environment
• Experience of building relationships with a diverse range of internal and external stakeholders
• Competent level IT skills

Desirable knowledge and skills

• An understanding of and commitment to London’s visually impaired community
• Enthusiastic with a positive attitude
• An excellent communicator, able to present information clearly in oral and written form, and to inspire and enthuse others
• Excellent organisation and planning skills, including record keeping
• Ability to manage a wide range of projects, prioritise workload and meet deadlines
• Ability to use own initiative and pay close attention to detail; capable of hands on problem-solving, with ability to generate ideas and solutions.
• Ability to adopt a flexible and creative approach in response to new challenges
• Understanding of and commitment to fundraising legislation and codes of best practice 

Equality and Diversity:

Don’t meet every single requirement? At Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.