Assistant Jobs in Marylebone, Greater London
Loughborough Community Centre (LCC) was established in Brixton in 1981, as a positive outcome from the Brixton Uprisings. We operate from the Max Roach Centre in Brixton south London.
If you're looking for a dynamic work environment with strong community values that are embedded through our approach to Listen, Collaborate and Create meaningful activities and the opportunity to make a real difference supporting vulnerable and disadvantaged children and their families, then the Business Administrator role may be the right fit for you.
It's a role full of possibilities as you will provide administrative support to trustees, a director and the wider LCC workforce. The job holder will be expected to be competent in their area of work, delivering a seamless professional service in line with the company’s mission.
We will work together on a shared mission to create:
A safe place where children, young people and families can come together, to play, thrive and succeed.
Purpose of the job:To work within our busy and diverse community organisation to lead and be a first point of contact with office administration, organisation and communication through performing and updating administrative duties.
What you would do:
Oversight and day to day management of the overall business administration, including:
- Keeping well-organised files and records of business activity including HR and H&S
- Researching company data and archived reports
- Keeping computer databases up to date - Salesforce
- Interacting with stakeholders either on the phone or in person
- Providing office support including stakeholder and employee support
- Following up on business communications, billing, and ordering
- Learning about the company's mission and available products/services
- Educating clients about what products/services are available and how to engage in them
- Building relationships with all stakeholders
- Preparing documents by uploading, printing, copying, and binding
- Writing and editing company correspondence
- Assisting with minor technical support
- Acting as a personal assistant to the Director and Board of Trustees
- Scheduling appointments and events
- Giving feedback on office efficiency and suggesting possible improvement
The ideal candidate will have a satisfactory Enhanced DBS check, experience of working within a business administration role, proficiency in Microsoft Office Suite, office management skills, filing, book-keeping, time management, organisation, communication, scheduling, typing, uploading, problem solving, order management, billing, multi-tasking, reporting, researching, ordering, attention to detail, invoicing, interpersonal and personal assisting skills.
What we offer: A highly competitive salary, Employee Assistance Programme for staff mental health wellbeing and support, regular socials, team building and on the job training opportunities.
The role is subject to suitability checks and references.
Do contact us if you would like further details or to arrange a visit.
The client requests no contact from agencies or media sales.
The corporate communications team are looking for a friendly and enthusiastic team member to support with developing communication plans, building relationships with key stakeholders, and supporting both online and in person events.
You will need to be an excellent communicator, be able to manage a varied and busy workload and have experience of events and customer service.
The successful candidate will support communication plans for Girlguiding's international offer to girls and young women, as well as provide logistical support for a range of events.
About BRAC
Founded in Bangladesh in 1972, BRAC is an international development organisation that today partners with over 100 million people living with inequality and poverty. Best known for our community-led, holistic approach that delivers long-term impact at scale, BRAC works with communities in marginalised situations, hard-to-reach areas and post-disaster settings across Asia and Africa, with a particular focus on women and children. We innovate and create impact through social development programmes, social enterprises, humanitarian response, a bank and a university.
BRAC’s European office supports BRAC’s work through fundraising and communications, building impactful, long-term relationships with partners, and engaging with policymakers and practitioners to tackle extreme poverty.
Overview of the role
The Executive & HR Assistant plays a vital role in ensuring that BRAC’s office in Europe operates efficiently and effectively to deliver its mission to support BRAC’s work. It is a broad role encompassing administrative, human resources, team internal comms, and governance support to the London office, reporting directly to the Executive Director but also working very closely with the wider senior management team and our board of trustees.
The European office is a small, dynamic and enthusiastic team, whilst very much part of the larger global BRAC family of organisations. This is a particularly exciting time as we embark on a new strategy to build our presence across Europe in support of BRAC’s global ambition to create opportunities for over 250 million people by 2030.
The position is ideal for an accomplished, highly organised candidate who is comfortable with a flexible, varied workload and brings a positive, can-do spirit. The candidate will be at ease dealing with colleagues from around the world, as well as staff and trustees at all levels of the London office. They will share our strong sense of pride in working for a successful INGO which is led from the Global South and committed to doing international development differently.
The client requests no contact from agencies or media sales.
We have an exciting opportunity to join the South East River's Trust's Finance and Operation's Team. The team supports the organisation with a broad range of financial and administrative tasks, to ensure its smoothed running, development and growth. The role would suit an individual with a financial background, who is approachable and organised, with excellent attention to detail, able to work on their own or as part of a team.
The role will report directly to the Finance Manager and will provide support in administering all financial controls and processing for the organisation. The successful applicant will come from a financial background and have a strong understanding of financial principles with an accounting qualification. They will have experience in bookkeeping, reconciling accounts as well as dealing with banking, grant applications and expenses. Whilst this role focuses on the financial aspects of SERT, it will also play a key part in supporting with the set up of IT equipment, new financial systems and general IT queries, with help from our external IT supplier.
To be successful, they will need to be able to multitask, have excellent communication skills and the ability to support and advise staff across all teams. They will need to have a positive attitude, be proactive and supportive in assisting the whole team with other administrative tasks as and when required. This role is predominantly working from home, with at least one day per week working in the office in Leatherhead.
This is an exciting opportunity to become part of a small dynamic team, sitting at the heart of the organisation, making a real difference for the environment and the rivers in the south east of England. This is a full time position, however part time working of 4 days per week (0.8FTE) would be considered.
The client requests no contact from agencies or media sales.
We are working on behalf of a recognised health charity to seek a proactive and organised Temporary Project Team Administrator for a 2-3 month period. This role involves providing comprehensive administrative support to the Head of IT and the Project Sage Project Manager, ensuring smooth implementation of the business plan and efficient project administration, office presence is 2 days per week based in Central London.
Key Responsibilities:
- Manage diary, schedule meetings, and produce documentation for the Head of IT.
- Process expenses and invoices, and log expenditures.
- Prepare and circulate agendas, papers, and minutes from Project Sage meetings.
- Coordinate travel arrangements, book venues, and manage event logistics.
- Maintain and organise the Microsoft Teams environment, including setting up new folder structures.
- Provide overall administrative support to the Project Sage team.
Requirements:
- Strong administrative skills with attention to detail.
- Proficiency in Microsoft Office Suite and Microsoft Teams.
- Excellent communication and organisational skills.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The purpose of the role is to support the Accounts Payable Supervisor in the day to day running of the Purchase Ledger, ensuring that we pay supplier invoices in a timely and efficient manner, continuously maximising gains from technology and reviewing processes where appropriate.
The successful candidate will have the following:
- Strong attention to detail, with the ability to problem solve and provide effective solutions.
- Demonstrable experience of using Microsoft packages, with particular use of Excel.
- Excellent accounting skills with an understanding of double entry bookkeeping, reconciliations, and VAT.
- Excellent verbal and written communication skills, with the ability to deal effectively with people at all levels of the NT and external suppliers.
- A resilient, highly motivated individual who can work on own initiative and effectively as part of a team.
If that sounds like you, this may be the role for you!
The closing date for the receipt of a completed application is Sunday 2nd June 2024 at 11:59pm
The client requests no contact from agencies or media sales.
Position Objectives:
- To assist the International Membership Services Manager in providing PETA’s supporters with a high level of care
- To coordinate responses to supporter phone calls, e-mails, and letter correspondence
- To offer general administrative support for PETA
Reports to:
International Membership Services Manager
Location:
London (hybrid working)
Term of Employment:
Full-time
Primary Responsibilities and Duties:
- Ensure that all supporter e-mails are handled in a timely, professional, and efficient manner and that responses reflect the organisation’s positions and values and contain up-to-date information
- Assist with handling incoming supporter phone calls by covering for other Membership and Supporter Services staff
- Verify and input donor data, including demographic, membership, and personal information, into the membership database
- Maintain stock of PETA supporter materials and fulfil requests for literature, stickers, and other materials, working with external agencies when necessary
- Process invoices, prepare cheque requests, and liaise with the PETA Foundation US Finance Department
- Liaise with external agencies when necessary and as directed by the International Membership Services Manager in order to resolve supporter issues
- Sort and distribute incoming post and faxes in a prompt manner, responding to or forwarding items as appropriate, including sending signed and returned petitions to campaign targets
- Receive and sort items sent to PETA’s fur amnesty programme and transfer them to PETA’s off-site storage area
- Perform general administrative tasks to support PETA
- Perform any other duties assigned by the supervisor
Requirements:
- Experience with Microsoft Windows and Microsoft Outlook
- Knowledge of animal rights issues and current PETA campaigns
- Must be willing to work from the PETA office 3 days a week
- Excellent verbal and written communication skills
- Proficiency with computers
- Good proofreading skills
- Excellent organisational skills and attention to detail
- Ability to maintain strict confidentiality at all times
- Commitment to the objectives of the organisation
- Adherence to a vegan lifestyle strongly preferred
Assistant Rent Income Officer
Agile working from London and home working £31,703 - £35,578 pa
Are you looking to gain experience while working for a leading housing and homelessness charity?
Our client is looking for 2 people to join their dynamic and friendly Rent Service Team in Assistant Rent Service Partner roles.
This busy team processes Housing Benefit payments from 55 local authorities in the UK and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives. In this role you will:
- Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears overall.
- Be responsible for a caseload of up to 750 residents; working proactively to support clients in prevention of rent arrears within your designated caseload.
- Use your sound influencing skills in the recovery of former tenant rent arrears.
- Communicate effectively to provide high levels of customer service to internal and external stakeholders.
In this role you will be required to work for at least 2 days per week from their office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. They support a flexible approach to work with opportunities for agile working for the rest of your week, from home.
About you
They think these roles offer a great opportunity for proactive people looking to develop the skills required for future career progression. We encourage you to apply if you can provide excellent customer service and demonstrate the below:
- Some knowledge, and experience of tenancy management, income and arrears collection, or a willingness to develop these skills.
- An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.
- The ability to work as part of a team with good communication skills to communicate effectively, both verbally and in writing with a variety of different people.
- Strong administration skills, attention to detail and the ability to use different IT packages including Microsoft Office.
- Good organisation and the ability to effectively prioritise your own time and workload.
Closing date: 10am on 3 June 2024
Interview and assessments on: 12-14 June 2024
Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.
Closing date: 10th June 2024.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Are you a good communicator and curious about people? We’re looking for an Involvement Assistant Apprentice to join the Involvement team and support activities that enable us to gather evidence to better understand peoples’ experiences, across the full spectrum of lived experience of dementia. You’ll support key involvement activities influencing local and national work, helping us to make the case for change as well working on projects that have a direct impact on people’s daily lives.
You’ll have the opportunity to take forward a project that will support the Alzheimer’s Society to reach and involve more people affected by dementia.
The apprenticeship is for 18 months and in this role, you will complete a Level 3 Business Administration apprenticeship.
About you
You will play a key co-ordination and support role within the Involvement Team. Working with colleagues, people living with dementia and their family, friends and carers in person and by telephone, email, via social media channels and over teams and zoom.
You’ll be supporting activities that enable people with lived and learnt experience to collaborate, sharing their knowledge, skills and opinions to help plan, shape and influence the work of Alzheimer’s Society.
Patience, empathy and a willingness to learn are essential skills. Someone who is self-motivated and has great interpersonal skills. You’ll be technically literate /IT proficient and interested in learning how to use our Dementia Voice Database.
6 hours per week will be dedicated to the apprenticeship and developing in the role.
At the end of the apprenticeship training, you will complete an End Point Assessment where you will present a portfolio of the work that you have completed that links to a set of competencies set at the start and you will present a specific project you have worked on.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Are you looking to develop your skills and experience while working for a leading housing and homelessness charity?
We are looking for 2 people to join the dynamic and friendly Rent Service Team in Assistant Rent Service Partner roles.
This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives. In this role you will:
- Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears overall.
- Be responsible for a caseload of up to 750 residents; working proactively to support clients in prevention of rent arrears within your designated caseload.
- Use your sound influencing skills in the recovery of former tenant rent arrears.
- Communicate effectively to provide high levels of customer service to internal and external stakeholders.
In this role you will be required to work for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week, from home.
About you
We think these roles offer a great opportunity for proactive people looking to develop the skills required for future career progression. We encourage you to apply if you can provide excellent customer service and demonstrate the below:
- Some knowledge, and experience of tenancy management, income and arrears collection, or a willingness to develop these skills.
- An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.
- The ability to work as part of a team with good communication skills to communicate effectively, both verbally and in writing with a variety of different people.
- Strong administration skills, attention to detail and the ability to use different IT packages including Microsoft Office.
- Good organisation and the ability to effectively prioritise your own time and workload.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 3 June 2024
Interview and assessments on: 12-14 June 2024
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
At HTB and its related entities, our vision is to play our part in the evangelisation of the nations, the revitalisation of the church and the transformation of society. Each member of our team plays a vital role in making our vision a reality. As a Christian organisation our faith is an integral part of our working culture.
This role is for someone who can support the Finance Systems Manager and Finance Systems Analyst to provide robust, reliable finance systems and applications for use by the organisation, ensuring the security and integrity of all financial data held. This role contributes to the Finance Systems Team vision to support and encourage an environment of continuous improvement. You will be responsible for routine tasks and the first point of contact in the team for non-Finance users’ support queries.
The Responsibilities
• Process regular Supplier updates following the completion of the Supplier Engagement Process
• Process regular Project and Cost Centre updates following the completion of the Project Maker App
• Produce Supplier reports to the teams for their action
• Process regular updates to the financial software (Dimensions) for the Financial Controllers (referred to as Mtab updates) and linking to the Power Apps for each Entity
• Checking, refreshing and syncing App Libraries – Checking that automated scripts have run and initiating others that are not covered by automation or other routine tasks
• Data cleansing associated with the above processes and other datasets
• Monitoring and triaging user support requests
• Diagnosing user support requests, allocating them to correct tasks and monitoring progress where needed.
• Monitoring and updating approval routes, financial data, supplier records, and SharePoint documents
• Setting up and maintaining users in the finance systems and applications
• Assisting users in navigating the finances systems and applications
• Training users in the finance induction and for ad hoc needs
• Provide support to the Processing Team with pay run queries and other controls
• Provide support to the Reporting Team (for example, journal processing, fixing reporting issues) as agreed with your line manager
• Assist the Finance Systems Team in tidying up SharePoint folders and structures
• Produce procedures in an accessible format for new staff in the Finance Team and for users outside of Finance
• Support the Finance Systems Manager in the administration and maintenance of all existing finance systems, processes, and online tools/applications
• Responsible under the supervision of the Finance Systems Manager for the management of financial data and its integrity
• Any adhoc or project related tasks requested by the Finance Systems Manager
The Right Candidate
• Excellent written and spoken communication skills in calls, emails and in person
• Strong analytical and numerical skills
• Good Excel skills
• Good Outlook and Microsoft Word skills
• A working knowledge of SharePoint and Office 365
• Experience with IT systems in a working environment for at least 2 years
• Educated to degree level
• Aptitude to learn new IT skills
• Accuracy and attention to detail
• Customer service oriented
• A team player
• Willing to take responsibility for specific tasks
• Ability to grasp and build on new concepts quickly
Working environment
We have a purposeful working environment where we strive for excellence in everything we do. Our workplace culture is shaped by our values which are AUGHT. They are Audacity, Unity, Generosity, Humility and Tenacity. We respect and value our colleagues, encourage and affirm often, challenge when necessary, supporting always. It is an inspiring and energising place to work where innovation and creativity is encouraged alongside passion and discipline. The staff community is warm and engaging, with lifelong friendships being built.
The client requests no contact from agencies or media sales.
About the role:
Kinship is in our third year of delivering the first national peer support service for kinship carers in England. We are looking for a new Associate Director of Peer Support and Community to build and develop our model and to take the team to the next phase of growth and impact.
Your first priority will be to oversee delivery of the Department for Education national Peer Support Service contract in England. You will lead the development of our hub and spoke model, with an enhanced offer of national resources and support together with a continued focus on on-the-ground support for kinship carers to set up and sustain a network of peer support groups. You will ensure all members of the team have clarity and are empowered to meet new targets and ways of working.
The role will also lead on the strategic development of peer support approaches in Wales (for which we are seeking funding), ensuring innovation and good practice is shared across the nations.
Kinship peer support groups are powerful levers for change in local, regional and national ecosystems. Your team will ensure that every kinship carer in England and Wales has access to a peer support group, or support to set up and create their own. The team will be purposeful about offering developmental support to all kinship peer support groups, including independent groups, ensuring they remain or become sustainable. And that they have resources, training and peer networks to support this.
Reflecting our strategic focus on developing our Kinship Community of more than 10,000 kinship carers across England and Wales, you will lead a new community strategy, co-ordinating the development of opportunities for community connection and community power. This will include taking leadership for developing the Kinship model of community engagement and integrating across all our ‘in person’ and digital services and activities.
You will ensure a collaborative approach with services, alignment with national and local campaigning activity, and work closely with marketing and communications colleagues to support kinship carer reach and engagement with our community offer.
We’re taking an integrated approach to our services, so you’ll collaborate well across teams to ensure that support groups and their leaders have easy access to high quality advice, information and training. The team will need to work closely with colleagues delivering our new training and support contract, funded by the Department for Education.
Key responsibilities include:
- Innovation of the Peer Support Service.
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Develop and rollout peer support and community strategy and operational plan.
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Implement monitoring and evaluation and impact tools for timely and accurate reporting of activity and engagement.
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Work with the Development team to develop proposals for the community and peer support which are ready for fundraising and business development.
Essential requirements include:
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Substantial experience in scaling a national service or programme with high quality outputs. This includes overseeing delivery, strategic planning, budgeting, managing delivery, meeting KPIs, stakeholder engagement and reporting to funders.
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Experience of governance and managing risk on high profile service delivery.
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Experience of effective budget management.
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Significant experience of leading the development and delivery of peer support services.
Key dates:
- Deadline - 9am on Monday 10 June 2024
- 1st interview - Friday 14 June 2024 (online) - TBC
- 2nd interview - Tuesday 18 June 2024 (in-person) - TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together until the end and will be marking on the strength of the response to each question. You will have max 250 words per answer.
Questions for application (along with CV):
1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section.
2. Please give one example of when you have had to develop from scratch OR innovate a national service. Please include what the service budget was, what you did and what the outcome was.
3. This service is a high-profile contract, funded by the Department for Education. Targets and SLAs need to be met while providing impact for kinship carers. Please give a previous example of how you’ve delivered and met targets with high quality outputs.
4. You’ll be leading a team who has been through a restructure, with new staff starting and a new model to develop and embed. You will need to work at pace, while providing strong leadership and clarity to the team. How would you approach the first three months, what will you prioritise and what will you need?
5. Given the strategic ambition of Kinship, the context in which we work and this role as Associate Director of Peer Support and Community, where do you see the opportunities and risks for the service in the next 1-2 years? How would you prepare or mitigate them?
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
A. Role:
Be the first point of contact for DPG and perform a variety of administrative and clerical tasks.
B. Duties and Responsibilities:
Together with our Practice Manager and Admin Assistants, you will ensure the smooth running of the office. Your duties will include:
· answering phone calls, putting callers through, taking telephone messages, returning calls;
· receiving visitors, collecting them from Main Reception, and liaising with fee-earners about them;
· opening incoming post, scanning post, and the dispatch of outgoing post;
· Maintaining office security by following safety procedures and controlling access via reception;
· assisting with certain aspects of Health & Safety within the office;
· arranging couriers and taxis as required;
· using the firm’s internal email system to send and receive messages;
· using the firm’s case management system (SOS Connect) to look up and input client details on the database;
· running messages and delivering/collecting documents;
· keeping the office and meeting rooms tidy;
· making sure that the photocopiers and fax machine are supplied with paper:
· ordering stationery and other office supplies;
· assisting with the archiving process;
· assisting the Practice Manager with projects and tasks;
· proactively trying to improve the office operation under the supervision of the Practice Manager;
· complying with agreed office procedures as described in the Office Manual;
· working with the partners and support staff to ensure that the office is run smoothly and efficiently, covering the work of others where required;
· attending staff meetings;
· dealing appropriately with the money of the firm, its clients and the Legal Aid Fund.
· complying with the firm’s equal opportunities policy;
Person specification:
- An interest in our ethos and the firm’s commitment to defending civil liberties, anti-racism, equality and social justice.
- Excellent interpersonal skills; on the phone and in-person.
- Strong organisational and time management skills.
- Superb attention to detail.
- Great IT skills – ability to type, computer literacy, and the ability to learn our various systems, including Office365.
- An ability to prioritise tasks.
- An ability to write clearly in plain English.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
RECRUITING NOW FOR EMPLOYMENT ADVISOR (EA) IN TALKING THERAPIES
Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)
Location: Although employed by Hillside Clubhouse, EA in iCope staff will be co-located and embedded within the iCope team. This post will be mainly located at the North iCope Centre - 10 Manor Gardens London N7 6ER. You will also spend time working in community-based settings as required across Islington.
Working format: Based onsite within the clinical teams as well as the option of some home working (a maximum of 2 days per week as agreed with your manager)
Contract: Full-time and permanent
Job description
This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment.
Hillside Clubhouse is a leading mental health charity offering a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing.
Hillside Clubhouse operates an established Employment Advice (EA) service integrated into NHS Talking Therapies (iCope). The programme aims to support Islington residents who are assessed within iCope and who require employment advice.
The EAs in iCope initiative was designed as an integrated employment and mental health service to improve both mental health and employment outcomes. EAs are part of the iCope team and work alongside therapists to provide employment support to help iCope clients remain in work, return to work, or find employment. This takes the form of personalised support for the client backed up by an action plan detailing the client’s employment goals and the actions that the client, the therapist, and the EA agree to take to meet these goals.
Overall aim
iCope (Talking Therapies) is an NHS Programme that provides evidence based psychological therapies to treat people with mild to moderate and moderate to severe depression and anxiety disorders.
The new Employment Advisor (EA) will work within the Islington NHS Talking Therapies provision. They will work one-to-one with a caseload of between 25-35 clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work.
You will primarily fulfil these duties by providing information, advice and guidance to clients who choose to receive employment support. The support aims to empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles. You will also signpost clients to other relevant support agencies, as appropriate.
This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector.
Method of working
EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES
1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone.
2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.
3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career.
4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances).
5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary.
6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities.
7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.
8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service.
9. Regularly attend team and other meetings as reasonably expected.
10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring both the NHS and Hillside Clubhouse databases are kept up to date and paperwork compliant.
11. Receive regular supervision and training to meet individual, team and organisation’s needs.
12. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
13. Comply with and actively promote all Hillside policies and procedures including Equality and Diversity, safeguarding and data protection.
14. Perform other tasks as required by your manager.
The role holder must also:
1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
4. Receive regular supervision and training to meet individual, team and organisation’s needs.
5. Comply with and actively promote all Hillside Clubhouse policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager.
The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.
Application Instructions
Please submit your CV and a covering letter detailing how you meet the responsibilities and duties of the role.
We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions.
Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the Wirral and Liverpool area.
This role will deliver Kidney Care UK’s Patient Support and Advocacy service in Liverpool and the Wirral region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region.
Based at home (laptop and mobile phone provided), you will be expected to travel independently across Liverpool and the Wirral area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.
We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.
The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome.
Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.
Please apply through CharityJob with a CV and covering letter.
The client requests no contact from agencies or media sales.