Help People Help Themselves

Key Purpose 

To work as part of a Senior Leadership Team (SLT) to create a healthy, positive and high performing team and organisational culture. Working to achieve our strategic objectives while promoting our values at all times and ensuring long-term financial sustainability.

Director of Finance Key Responsibilities:

• Work collaboratively with the CEO and SLT colleagues to deliver a shared vision and deliver strategic priorities in line with the organisation’s business plan.   
• Reporting directly to the CEO; providing sound financial advice to the Finance Committee and the SLT in line with our values.  
• To take the lead on projects specifically related to finance; working with other SLT members as appropriate.  
• To develop, implement and direct Financial systems and procedures in conjunction with senior managers and external advisers, where necessary.  

For a thorough job description/person specification and to apply for this role, please visit our website...

We have recently undertaken the challenge of looking at ourselves in terms of diversity and inclusion and would be delighted to see applications from all the communities we exist to support, particularly from people from BAME communities, who are under-represented within our organisation.

Closing date: Friday 5th March 2021 at 5pm

Interview date/s: W/C 15th March 2021

The purpose of the role is to provide day-to-day support to the FICS programme teams and to coordinate projects across our field-building, policy and communications, and grantmaking functions. 

About FICS

FICS’ vision is a world in which people – both collectively and as individuals – have the power to hold their leaders accountable and shape their government, economy and society towards justice, equality and fairness for all.

In order to achieve that goal, FICS defends and expands civic space – the physical, digital, and legal conditions through which progressive movements and their allies organise, participate, and create change. We do this through:

• Thought-leadership: FICS forecasts the trends that shape the future of civic space to ensure that progressive organisations and donors are ahead of the curve, and identify strategic opportunities to disrupt and reform the drivers of closing civic space.
• Building a donor ecosystem: FICS builds support from a community of donors and donor networks in alignment with its analysis, creating a community of learning and practice around what works to defend and expand civic space.
• Incubation: FICS hosts new civic space initiatives to enable donors to mobilise resources collaboratively and at scale around key opportunities to disrupt and transform the drivers of closing civic space. Through these new initiatives FICS will offer civic actors not only grants but support with field-building, technical assistance and building alliances across sectors and movements.

FICS was established in 2016 as a donor affinity group supported by a secretariat of two. We are now entering a period of growth, more than doubling our staff team during 2021 to deliver ambitious new grant-making and research programmes that will enable funders and civil society to collaborate around the systemic issues that drive closing civic space.

The Programme Coordinator sits at the heart of this growth. Highly organised, inquisitive and adaptable, the successful candidate will have the opportunity to work across a range of projects and issues. Coordination and administration will remain core to the role but, as the team grows, there may be opportunities for the post holder to deepen expertise in one or more specialist subject area.

Job Description

Primary responsibilities include:

Coordination and administration

• Planning, managing and monitoring a range of projects, in collaboration with the wider FICS team.
• Coordinating meetings, events, and webinars – liaising with participants and speakers, researching venues and catering.
• Organising FICS Management Committee meetings, preparing the agenda and papers, and minuting meetings.
• Providing financial administration for FICS, including entering data into accounting software, producing reports, drafting and monitoring consultant contracts.
• Providing scheduling support to the FICS team, organising travel and accommodation, contributing to risk assessments, maintaining records.

Grant-making support

• Providing grants administration to FICS, coordinating calls for proposals, responding to enquiries, ensuring compliance with Global Dialogue’s grant-making procedures, producing reports.
• Attending conferences and meetings to help gather intelligence about closing civic space and grant-making practice.

Knowledge management and communications

• Supporting internal knowledge management, both online and offline.
• Supporting FICS’ external communications, liaising with editors and designers to ensure timely and high-quality publications, updating the website, helping to moderate and drafting content for relevant online communities.
• Working collaboratively with other members of the FICS team to identify and assess opportunities to build FICS’ programming and strengthen its impact.
• Assisting with background research and the preparation of relevant reports, briefings, and presentations, to inform the strategic initiatives, fundraising and stakeholder management.
• Other duties commensurate with the role.

Person Specification

We are committed to being a diverse team and are looking for talented people from a wide range of backgrounds, cultures and experiences who share our values.

In your application, you need to demonstrate how you address the following criteria:

Required

You will have:

• A demonstrable interest in human rights and social justice, civil society organising, and the pressures on civil society organisations resulting from current political trends
• Relevant administrative experience, ideally gained within a not-for-profit or development organisation
• Proven organisational skills, with the ability to juggle a wide range of responsibilities that may demand ongoing prioritisation
• Proven ability to work both autonomously and as part of a team
• Good interpersonal skills and the ability to build effective working relationships
• Strong written and oral communication skills in English, including an adaptable written style and excellent punctuation and grammar
• Strong numeracy skills, with good attention to detail – experience working with financial records would be an asset
• Strong IT skills, with sensitivity to the relevance of digital security in human rights work (the main tools we use are O365, Slack, Zoom, and Wordpress)
• Experience of philanthropy, either as a grant-maker or grant-seeker
• Permission to live and work in the UK

You will be:

• Comfortable working in a ‘start-up’ culture – flexible, with the capacity to learn quickly, and proactive in identifying new ways of working and process improvements
• Methodical with strong record keeping skills
• Committed to FICS’ organisational values
• Committed to your own personal professional development

Desirable

• Educated to degree level, or otherwise able to demonstrate the capacity to deal sensitively and appropriately with complex issues
• Experience organising meetings and events
• Experience supporting grant-making processes
• Skills in a language other than English

Terms and conditions

Hours:This is a full-time role, although we would also consider offering the role as a job share or at 4 days/wk (0.8 FTE)

Salary: £26,000-30,000 pro rata, depending on experience

Terms: Permanent contract, subject to funding, with an eight-week probationary period

Benefits: We offer a range of benefits including 25 days’ holiday plus bank holidays (pro rata). Global Dialogue contributes 6% to its workplace pension scheme, has a flexible working policy, and offers personal development leave.

Location: The FICS team works remotely and this role is home based. Once it is safe to do so, the successful candidate will be expected to be in London regularly for team meetings and other activities (up to 2-3 days per week) with occasional international travel.

Reporting to: Deputy Director, FICS

Working with partners across Africa, Asia and the Middle East, Feba is all about the creative use of radio and other audio media to inspire people to follow Jesus Christ. We have a particular focus on ‘closed countries’ and ‘hard-to-reach’ people groups, including places where Christians face persecution for their faith. We are looking for someone to join our team to assist with accounts. 

Key responsibilities include: 

• managing financial bookkeeping for all Feba’s day-to-day finances including posting, payment of invoices and other financial transactions within agreed limits; 
• handling all automated and online supporter donations; 
• reconciling bank accounts; 
• preparing and submitting Feba’s Gift Aid claims; 
• providing regular financial reports as required for the CEO, Board of Trustees, Auditors, Companies House and the Charity Commission; 
• liaising with our Payroll provider; 
• assisting in the preparation of budgets and in providing year end information for our Auditors. 
You will have: 

• a clear, demonstrable personal Christian faith and a genuine commitment to Feba’s ministry; 
• a minimum of two years’ bookkeeping or other relevant experience. Financial qualifications are desirable but not essential. 
• experience of extracting, interpreting and reporting financial information for senior management; 
• the ability to work efficiently to high standards of accuracy, at both a detailed and ‘big picture’ level, to aid operational and strategic decision making; 
• a high level of competence and confidence in the use of Excel, Word and Outlook; 
• familiarity with a CRM system such as thankQ, and a browser-based accounting package such as QuickBooks; 
• a good grasp of the particular requirements of charity sector finance. 

The Feba team is small (currently less than 10 people), all of whom care passionately about what we do. We love to roll up our sleeves, try new ways of doing things and support each other so that we can achieve our goals. If that sounds like you, if you share our vision and values, and if you tick those bullets in the above lists then we’d love to hear from you! 

Salary: Based on £21,000 - £23,000 per annum, pro rata 

Hours: 30 hours per week (ideally spread over 5 days) 

Location: The office is currently in Worthing but a move is likely, when we hope to relocate somewhere between Worthing and Chichester. 

Please note that due to COVID-19, all staff are currently working from home. 

Closing date: 8th March 2021 

Panel interview: 12th March 2021 

For more information and application details, please visit the website.

Please note: This post is subject to an Occupational Requirement that the post holder is a committed evangelical Christian under Part 1 of Schedule 9 to the Equality Act 2010

Co-Mission is a growing network of Reformed Evangelical churches in London co-operating in gospel ministry.  To facilitate its mission to London and to properly support its churches, Co-Mission is recruiting a full-time Charity Finance Officer to join its small Charity Services Team. 

If you want to facilitate gospel ministry in London and strengthen local churches by providing financial and governance support, then please get in touch!

This exciting role will involve:

• Enabling gospel work by assisting in the administration and running of two medium-sized charities;
• Wide-ranging financial responsibilities including financial management, bookkeeping, donor support and internal reporting;
• Depending on experience and interests, the opportunity to provide wider governance support to church planters and churches in some of the following areas: financial, legal, HR, data protection and/or health and safety;
• On the job training for the successful candidate.

Salary negotiable depending upon level of experience.

Closing date for applications: 22nd March 2021. Start date: June 2021.

Details of how to apply can be found in the Job Information Sheet and on our website. 

The Finance and Operations Administrator is an important appointment that is essential to the smooth running of our work. You will help with the running of the office in Peterborough, ensure day to day financial record keeping is accurate and timely, develop our processes and systems so the team is more efficient, and you will welcome people who need us on the phone, via email or face to face and demonstrate a real passion for customer care. It will be a busy and varied role, requiring strong attention to detail and you will need to able to work efficiently and effectively. You will be able to work with limited supervision, have previous finance and office experience and enjoy managing multiple tasks and priorities. You will support our Finance and Operations Manager.

This is a superb opportunity to join a young and energetic charity with a clear future direction and a CEO, growing staff team and trustee board who will provide the required support and backing to the successful candidate.

If you have any questions about the appointment and would find it helpful to have an informal conversation, please contact us (Actionpf) and we can arrange a call with our Finance and Operations Manager.

To make an application please provide the following:

• Your CV (no more than three sides)
• A supporting statement (no more than two sides of A4, font size 11) that sets out why this role is the right move for you and how you meet the knowledge and experience criteria
• We would be grateful if you disclosed your current salary details, but this is at your discretion
• Please include two references; your last or current employer plus a personal reference who has known you for at least two years. Both will be contacted once an informal offer has been made. Please include, phone and email as well as a brief description of how they know you.

There is flexibility for this role to be temporarily remote/home-working due to the pandemic.

Applications without a supporting statement will not be shortlisted.

Action for Pulmonary Fibrosis is an equal opportunities employer and welcomes applications from all candidates irrespective of race, age, sex, gender identity, sexual orientation, religion or belief, or marital or civil partnership status.

Harris Hill is recruiting for a Part Time Head of Finance & Operations for this health charity based in Newark, Nottinghamshire.

You will report directly to the Chief Executive and be part of the senior management team.

- The role takes full operational responsibility for all financial matters (including management accounts, forecasting, banking, payroll, invoicing, purchasing/cost reductions, reviewing existing contracts, budgeting etc).

- All operational matters, including and overseeing activities to ensure safe and cost-effective management; management and negotiation of supply contracts for services; management of the facilities and IT.

Criteria:

* You will ideally be a Fully Qualified Accountant or have extensive Charity experience, being Part Qualified or QBE
* At least 3 years in Financial & Operations Management
* Have a strong background of charity accounting and annual reporting using SORP
* Salary: £35,000pa FTE
* Days: 3 or 4 days a week

A specialist community focused charity based in Peterborough, who are part of a wider national network, are seeking a sole charge Finance Lead for a permanent role on a part-time basis (18 hours per week).

The role is based in Peterborough, and post Covid it is expected that the role will be a mixture of home-based and office-based work.

The role will be highly varied and will report directly to the CEO. The organisation has around 18 staff and the Finance Lead is the only finance person in the organisation. Supported by the CEO, Treasurer and external auditors, the Finance Lead is responsible for the day to day bookkeeping of the organisation. This includes transactional processing & reconciliations, payroll, cashflow, budgeting and preparation of the annual accounts for audit.

It is highly desirable that applicants have Quickbooks experience.

The role will involve:

-Liaison with Honorary Treasurer

-Liaising with bankers, auditors etc

-Coordinating year end external audit

-Reporting on income and expenditure

-Input supplier invoices and receipts on Quickbooks

-Keep fixed asset register up to date and post depreciation journals on Quickbooks

-Create monthly forecast report with variance analysis and significant issues for CEO

-Monitor cash flow and make bank transfers between accounts as required

-Complete simple payroll monthly, processing salary payments, inputting on Quickbooks and making payments to HMRC

-Maintain auto enrolment pension account, including monthly pension contributions spreadsheet.

-Bank reconciliations

-Quarterly financial reports

-Annual audit including creating draft accounts, setting up audit meetings

-Adhoc budgets for new projects as required

-Adhoc financial reports for funders as required

Requirements:

-Experience in Quickbooks is highly desirable

-Demonstrable experience as a Finance Manager or Bookkeeper in a similar sized organisation, with similarly varied finance duties is required

-Broad finance experience covering financial processing, budgeting and assisting with year-end/audit processes

-Working towards a finance qualification such as AAT or ACCA is desirable but not essential

-Experience with charity finance and accounting is desirable but not essential

In this role candidates will be supported by an ACCA qualified Treasurer, along with the CEO.

It is however important that applicants have some experience of accounts preparation and budgeting, and can demonstrate skills beyond basic financial processing.

Salary: £29,000 per annum FTE (£14,914 for 18 hours)

Closing date: Monday 8th March.

Please send your CV for consideration.

Senior Audit Advisor - Enforcement

• Are you a qualified accountant with substantial experience at director level or above in the audit of listed and other public interest entities?
• Do you have strong technical audit and accounting skills?

• Do you have a good understanding of the requirements of a regulatory or disciplinary process including a thorough understanding of the difference between the requirements of audit and investigation?

If so, our client may be interested in speaking with you. A regulatory body who set and enforce accounting and audit standards and codes in the UK, are entering an exciting time in their mission as they involve to become a new body.

This is a new important advisory role, which will help to support delivery of the Enforcement Division's objectives. The Senior Audit Advisor will help to ensure that investigations and enforcement action are conducted efficiently, effectively and to the highest standard.

The Senior Audit Advisor will provide audit expertise to support the Enforcement Division's casework and case strategy in complex and often high-profile investigations under the Audit Enforcement Procedure. The role will involve advising across a portfolio of investigations and enforcement proceedings handled by multi-disciplinary teams of forensic accountants, lawyers, and legal assistants.

Many of the investigations are large, complex, and high-profile and our cases regularly require liaison with other investigators including the Serious Fraud Office, the Financial Conduct Authority, the Insolvency Service, and the Pensions Regulator.

The role includes:

• Assisting in identifying issues of potential non-compliance with the regulatory framework, including Auditing, Ethical and Quality Control Standards and Audit Regulations
• Assisting investigation case teams to determine key focus areas at the commencement of an investigation
• Liaising with forensic accountants and lawyers during the investigation and advising on any change in focus or additional lines of enquiry
• Reviewing sections of complex audit files and aspects of firm-wide policies and procedures as necessary
• Drafting reports/advisory memoranda for case teams or external advisors as required to explain complex accounting or auditing issues
• Advising case teams on the seriousness/significance of breaches identified
• Assessing the reasonableness of judgements made by fellow audit professionals on cases under investigation
• Advising case teams of issues requiring external expertise
• Considering the external expert's initial conclusions and providing insight on possible areas for clarification or expansion
• Helping investigations to progress in a fair and professional manner

The Person:

The successful candidate will be a qualified accountant with substantial experience at director level or above in the audit of listed and other public interest entities.

Candidates will be expected to demonstrate the competencies set out below:

• Strong technical auditing and accounting skills
• Strong written and oral communication skills, including drafting reports/memoranda on individual investigations to be used by internal case teams and external advisors
• Ability to explain complex accounting and auditing concepts in an easily comprehensible manner to a non-accounting audience
• Capable of working with minimal supervision and taking sole responsibility for the accuracy and quality of the work product
• Ability to challenge the judgements and quality of work performed by engagement partners and other members of the audit teams whose files are subject to investigation, including the largest and most complex audits
• Effective project and time management skills to complete assignments within the timetable set and meet a complex series of deadlines for the different stages of an investigation
• Ability to provide valuable and timely input into drafting precise and challenging questions for audit team members, for either written or oral questioning
• Good understanding of the requirements of a regulatory or disciplinary process including a thorough understanding of the difference between the requirements of audit and investigation

________

As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

If you know anyone looking for a new role, your referral could earn you £250

The consists of five distinct brands: , , , and . If you or anyone you know is looking to join our growing recruitment team, speak to us today. £250 is on offer for any referrals we successfully hire.

Job Title: Finance Officer

Employer: Albion in the Community

Salary: Salary dependant on skills & experience

Location: American Express Community Stadium, Brighton

Hours:35 hours per week, Monday - Friday.

Job Type: Permanent

Benefits: Club Pension Scheme, Group Life Protection and much more!

Deadline Day: 4th March 2021

Who are Brighton and Hove Albion Football Club?

Albion in the Community (AITC) are the official charity of Brighton and Hove Albion Football Club. Through the power of football and the brand of Brighton and Hove Albion Football Club, AITC are committed to delivering high-quality, accessible opportunities that improve the health and wellbeing, education and aspirations of our community.

The job

AITC are looking for an individual to join the charity as a key member of the finance team. This is an exciting opportunity to join Brighton & Hove Albion's official charity to play a vital and central part in ensuring the good financial health of the charity.

What does the day to day look like?
Working closely with the Head of Finance and Operations, you will have specific responsibility for the daily operations of the finance function, alongside providing excellent and accurate financial services to both internal and external partners. You will work alongside the Finance Assistant to ensure all income and expenditure is recorded into the charity’s accounts programme. Given the nature of the role, you will have monthly deadlines to work to, so it will be imperative that you have great organisational skills and work well to tight deadlines.

What we need

The successful candidate will need to hold a recognised financial qualification or be working towards this as well as proven financial and accountancy experience. It would be beneficial to have experience in financial accounting software (Sage 50) and an understanding of charitable accounting and SORP.

Our values

Values play a pivotal role in the success of the charity. Our values aren’t just a list of words we expect our people to learn, but a set of filters through which we deliver to each other, our fans, our partners and our sponsors - in fact, with anyone who interacts in anyway with our brand. Each year we hold awards where peer to peer nominations are recorded. Those with the most nominations take away awards for their commitment to AITC values.

Our values are:

• Commitment
• Respect
• Quality
• Teamwork

What is in it for you?

In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but not limited to:

• Free lunch (fantastic healthy and tasty food provided by our inhouse chefs)
• Free onsite parking
• Local travel discounts
• Discounts at the Club’s superstore and website
• Health benefits including eye care
• Discounts and benefits for local businesses

Disability Confident

Brighton and Hove Albion Football Club are proud to be a disability confident employer who are committed to supporting candidates with disabilities throughout our recruitment and selection process. If you require any reasonable adjustments to support your application, please do not hesitate to get in touch with a member of our People and Culture team.

Equality Statement

Brighton & Hove Albion Football Club celebrates and values the diversity brought by employees, potential employees, casual workers, potential casual workers, players, potential players, applicants, supporters, participants on community programmes and customers and believes the Club benefits from engaging with everyone from a variety of backgrounds, thus allowing it to meet the needs of a diverse population within a multi-cultural society. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Safeguarding Statement

Brighton & Hove Albion Football Club and Albion in the Community are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all staff and volunteers to share this commitment.

Management Accountant - Central Services, Permanent, £48,000 - £53,000

For an international NGO based in London, we are recruiting a Finance Business Partner on a permanent basis to support the Business Services Directorate (Corporate Services) and CFO and MD across Finance, IT, Estates, Legal and Capital Works areas. The Finance Business Partner will prepare the annual statutory accounts for the main charity and the trading subsidiary and will manage the annual audit to final sign-off of the Annual Report and Financial Statements. This role will also provide business support to the Customer Engagement Directorates.

Main Duties:

• Provide first-class business partnering support to all budget holders within Business Services (Corporate functions) including Finance, IT, Estates, Legal and Capital Works
• Preparation and delivery of monthly management accounts to all budget holders
• Financial reporting and commercial modelling including income, profitability, cost analysis, forecasts, and modelling
• Supporting the annual budget, forecast and long-term business planning and modelling processes
• Support budget holders with P&L analysis and insight reporting
• Building improves business performance and financial reporting including dashboard and KPIs
• Preparation of annual statutory accounts for Charity and Trading subsidiary, through to Annual Report
• Management of the external audit process, planning the timetable and liaising with Auditors
• Maintaining and enhancing internal forecasting and reporting model
• Cash-flow and reserves modelling and forecasting

What will you bring to this role?

• ACCA, CIMA, ACA or CIPFA qualified with non-profit or charity experience
• Proven experience as an engaging business partner, working in complex organisations
• Strong experience of preparing financial statements and preparing and supporting audit processes
• Commercial mind-set, strong modelling, and analytical skills
• Ability to present financial information in clear and engaging formats for decision making
• FP&A, forecasting, budgeting experience
• Experience or driving continuous improvement in business performance
• Charity accounting and FRS102 experience
• Modelling and dashboard experience including building models, graphs, and dashboards
• Power BI modelling / reporting
• Sun Systems and Q&A would be desirable!

________

As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

If you know anyone looking for a new role, your referral could earn you £250

The consists of five distinct brands: , , , and . If you or anyone you know is looking to join our growing recruitment team, speak to us today. £250 is on offer for any referrals we successfully hire.

Job Purpose

As part of the Systems and Database Support Team, provide support to users across the University of alumni and supporter data, the Raiser's Edge database, and other fundraising and alumni engagement IT systems and platforms.

Maintain the quality of the data stored within the Raiser's Edge database by reviewing data quality issues, data management processes and coordinating user training across platforms, as well as managing large-scale data uploads and extracts, including graduation and regular giving data.

Main Duties 

1. Provide operational support to users across the University of alumni and supporter data, the Raiser's Edge database, and other fundraising and alumni engagement IT systems (including but not limited to the Raiser’s Edge CRM, Net Community, Net Community based web pages, Online Giving, Graduway careers mentoring platform and reporting and visualisation platforms). Independently respond to and support user needs, and work with the Support Team Leader to create and implement longer term workplans.

2. Oversee and maintain the data in the D&A Raiser's Edge database by means of regular and consistent checks to ensure the data is of a high quality at all levels and covering all functions, identifying problem areas and working with relevant colleagues to implement solutions. Carry out large-scale data cleaning tasks in response to data quality issues identified by regular checks.

3. Coordinate and carry out large-scale data uploads to the database, including the bi-annual graduation data imports as well as other bulk data imports such as telephone fundraising outcomes.

4. Produce segmented data sets in support of key D&A functions including regular giving, alumni engagement, and major gift fundraising.

5. Working with the Support Team Leader, coordinate and deliver user training on IT systems and data management functions, covering both new starts but also continually reviewing any data and IT training needs including those raised by issues identified from data quality checking and ongoing user support, ensuring these inform training programmes. Ensure that training meets user needs while contributing to improvements in data quality and use of systems.

6. Build and maintain accessible training and support resources, to improve levels of user confidence and support and to facilitate assessment and development of knowledge.

7. Regularly review data-management and system-related processes, ensuring those processes remain fit for purpose and are user-friendly, coordinating the update of user support documentation to ensure these processes are fully documented. Ensure process documentation is suitable for supporting business continuity.

8. Review and improve management of records on the database, ensuring data has a consistent structure and supports and informs the activity of relevant colleagues.

9. Be prepared to undertake projects appropriate to the grade of the role but that might fall outside its direct remit, as required by the line manager, Director and/or Vice Principal External Relations.

10. Participate fully as a member of the Development & Alumni and External Relations teams, ensuring strong links and good working relationships.

Development & Alumni forms part of the University's External Relations Directorate which also includes UK/EU Recruitment, Access & Admissions, International Recruitment & Partnerships, Short Courses and Marketing.

Assists in managing, monitoring and maintaining the University's alumni and supporter constituent records (held within the Raiser's Edge Database and other IT systems) including Management of the General Council Register to enable the University to fulfil its statutory obligations.

c300K records of alumni and supporter data (c180,00 contactable), increasing each year by approximately 7,000 new records. Complex records containing personal data representing life-long relationships with multiple and overlapping relationship connections to the University (alumnus, donor, trustee, staff/former staff member, recruitment/careers volunteer, Hunterian Friends member, prospective supporter etc). Managing its use in support of the University’s goals in raising philanthropic funds (for research, teaching, capital projects and student projects); enhancing reputation; advancing student recruitment and student employability. Includes c15,000 records which represent relationships worth several millions of pounds to the University and of significant reputational value.

There are currently c12,000 members on The Network (the online alumni-student portal) and c5000 of these are alumni.

Responsible for providing user service support for 50+ users in alumni and fundraising roles and selected additional users across the University (e.g. Principal's Office, Hunterian, Careers).

The compliant and confidential management of personal data is required.

Knowledge, Qualifications, Skills and Experience 

Knowledge & Qualifications

Essential 

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent in a financial/accountancy subject, and experience of personal development in a similar role.

A2 Good working knowledge of delivering services within a wider IT service environment.

A3 Good working knowledge of relational databases.

A4 Strong understanding of database design and data querying.

A5 Understanding of process mapping and developing efficient business processes.

A6 Understanding of IT management and service delivery in a fundraising and engagement context.

A7 Good knowledge of privacy and data protection issues and legislation and their application to the use of alumni and support data.

Desirable 

B1 Knowledge of Raiser's Edge database

B2 Knowledge of the University of Glasgow and/or fundraising sector.

Skills

Essential

C1 Excellent IT skills with the ability to deliver service across all IT systems, and the ability to learn new systems and applications.

C2 Excellent technical CRM skills.

C3 Web publishing skills using Terminal Four, XML, HTML, CSS.

C4 Ability to manipulate and manage large data sets.

C5 Ability to determine short-term priorities, organise and prioritise workload, and react to changing priorities.

C6 Ability to work to strict deadlines and under pressure.

C7 Well developed analytical and problem solving capability

C8 Initiative and judgement to resolve problems independently.

C9 Excellent attention to detail and high degree of numeracy.

C10 Ability to present information clearly and concisely, both verbally and in writing

C11 Strong customer service focus with the ability to communicate clearly verbally and in writing, to clarify requirements, and assess and respond effectively to user and stakeholder needs.

C12 Strong team player, with confident, respectful and professional manner and ability to work proactively and collaboratively across teams to build effective relationships with colleagues at all levels.

Desirable 

D1 Raiser's Edge skills

Experience

Essential 

E1 Experience with Raiser's Edge or similar sector database in a fund-raising and alumni relations environment.

E2 Experience of user support

E3 Experience of working in a team environment

Desirable 

F1 Raiser's Edge experience

Job Features

Planning and Organising

To plan and organise a large and varied workload, covering a variety of short, medium and long term projects, ensuring that they are completed in an efficient and timely manner, whilst at the same time responding effectively to more immediate user needs. Responsible for implementing data, database and IT-related solutions to fulfil long-term development requirements.

Decision Making

Day-to-day decisions regarding best practice in data handling and efficiency. Determine most effective procedures for ensuring smooth running of all data management and IT platform-related activities. Advise on data and IT-related solutions for Development and Alumni functions. Deciding when to escalate issues.

Internal/External Relationships

Internal

• Day to day working relationships with Support Team colleagues who provide user facing support for services.

• Regular contact with all university users, up to Directorial level, to support IT and database use and to formulate plans for data management delivery

• IT services and managers of other University systems

External

• External software suppliers to progress and prioritise service issues.

Problem Solving

To provide support for any data, database, or IT software or procedural query, escalated as appropriate from the Support Officer or Support Assistant. Provide first line response to conflicts of prioritisation, or service provision, using judgement escalate issues as appropriate.

Standard Terms and Conditions

Salary will be on the Management, Professional and Administrative Grade, level 5, £22,417 - £26,715 per annum.

This post is full time (35 hours per week) and offered on an open ended basis.

New entrants to the University will be required to serve a probationary period of 6 months. (The successful candidate will be eligible to join the National Employment Savings Trust (NEST) Pension Scheme.

It is the University of Glasgow's mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equality.

The University of Glasgow, charity number SC004401.

This position is responsible for administering the accounts receivables process of invoicing clients and managing any associated debt collection activities

Client Details

Professional membership body based in central London.

Description

• Processing of invoicing ensuring accuracy, timeliness and continuous improvement of workflows between teams to avoid duplicate invoicing, in line with departmental targets.
• Promptly responding to invoicing and credit note requests in accordance with SLA's; proactively resolving queries
• Establish and foster good working relationships with both internal and external customers to resolve enquiries and ensure the prompt payment of invoices through regular contact and discussion.
• Set up new customer accounts and assist in the credit vetting process. Maintain and update customer details as appropriate in order to support invoice accuracy at all times.
• Assist with the management of the direct debit processes, updating the master and ad-hoc files in preparation for timed and scheduled direct submissions.
• Receipting of cheques received from members and raising the appropriate invoices for the system.
• Monitor and check the remittance account to ensure the outstanding debtors list is up to date.
• Create bad debt provision entries ensuring that the relevant budget manager has been consulted regarding collection and debtor status.
• Where appropriate instigate the write off process for bad debts securing the appropriate business actions and approvals
• Escalating appropriately to line management debt recovery actions to begin the initiation of legal proceedings.
• Assist as required in any other departmental duties and to undertake other tasks to support the finance operations team.

Profile

To be considered for this role you must be immediately available and have had previous experience with credit control duties.

Job Offer

This is an excellent opportunity for a 12 month fixed term contract paying £23,000.

A varied role for an experienced Housing Income Officer

Client Details

A well known Housing Association based in London is looking for an experienced Income Officer.

Description

The Income Officer will be responsible for the following duties

• Daily posting of payments to the Finance System.
• Liaising with tenants and leaseholders to discuss payments and agree payment plans.
• Work with the rest of the team to minimise the amount of items in the suspense account
• Manage the entire direct debit process including setting up payments and ensuring they are compliant with group policies.

Profile

The successful Income Officer will have exposure to working in a busy Housing Association and liaising with a range of Tenants.

Job Offer

A rate between £12 and £14 per hour plus opportunity of a longer term role. The role will be home working for the foreseeable future.

Area Income Officer - Oxford

Hours = 37 per week

Response provides cross-county accommodation for a variety of people.  Our rapid growth has created a fantastic opportunity for an Area Income Officer to become a part of our Housing & Property Directorate.  

If you have experience in income collection, strong organisational skills and are confident working with people, then we would love to hear from you.

As the Area Income Officer, you will provide an effective and efficient income collection and recovery service for Response residents. You will work with Response’s Service Delivery Directorate to ensure residents pay their charges in line with their occupancy agreements.

Duties vary from day to day, and this role will have a mixture of planned and reactive work.  Some core duties include:

• Responsibility for achieving income recovery targets for a defined patch.
• Negotiating agreements for the repayment of arrears and ensuring agreements are confirmed in writing.
• Establishing direct debits, standing orders, dealing with queries or changes relating to payments.
• Helping residents to claim housing benefit and resolving housing benefit under and over payments.
• Ensuring accurate records are kept and maintained for legal purposes. 

We are looking for someone who can work to our values of a Caring, Safe, Creative and Aspirational environment for all.  Relevant experience is essential; however, we are committed to your personal development, and encourage you to work towards progressing your career with us.  Our benefits include:

- Up to 25 days holiday + bank holidays
- Cycle to Work Scheme
- Discounted online shopping
- £100 towards annual Gym Membership
- Childcare Vouchers
- Free parking on site
- Employee Assistance programme
- Training for professional development

If you feel like this is your next career step we would love to hear from you!  Please click apply today!