Assistant manager for court volunteer service jobs

An exciting opportunity has arisen for a Retail Van Driver & stock Collector to join the Retail team. Your role is to ensure the careful movement, collection and delivery in liaison with Shop Managers, of all merchandise within a dedicated boundary as directed by the Retail Operations Manager.

This role is not open to sponsorship.

Role Requirements

Minimum age 21 or Certificate of Professional Competence (CPC) holder for Insurance purposes.

• Responsible for the collection and delivery of donated goods to the required location within agreed timescales and to agreed targets.
• To provide delivery and collection service to external stock generation sites through Donation Stations.
• To undertake bag drops and collections as required.
• To maintain strict control of security of all goods collected, transported and delivered.
• To ensure minimum losses are incurred on goods and furniture by the careful and respectful handling of all such items.
• Role will involve a large amount of heavy lifting in picking up and moving stock including furniture.
• To support maintenance of multi-site storage of stock belonging to The Children’s Trust
• Transportation of rubbish and unwanted items to recycling centre or refuse site as appropriate.
• To ensure customer care and quality of service.
• To act as the representative of The Children’s Trust in the collection from and delivery to customers of donated goods and furniture.
• To liaise with shop managers over the movement of stock between shops as directed by the Retail Operations Manager.
• Training of Volunteer Van/Driver Assistants where necessary
• Provide all relevant training and development to the Volunteer

Interview Date: TBC

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

The administrator supports the Basis Yorkshire Leeds office. The post holder is responsible for providing and maintaining an efficient and professional service user focused administrative support function to the people we support and other stakeholders of Basis Yorkshire, ensuring discretion and confidentiality. To ensure the smooth running of the office and provide administrative support to the team, enabling them to provide high quality services to women and young people. Provide the first point of contact for enquiries from service users, partners and stakeholders.

Independent Living Advisor (Self-Directed Support Service)
Salary: £30,000 per annum
Hours: 35 hours per week
Contract: Permanent
Location: Action on Disability, Mo Mowlam House, Clem Attlee Court, London, SW6 7BF

The Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Deaf and Disabled People’s Organisations. As we believe in the social model of disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.

The organisation is a medium sized charity with a Board of Trustees (at least 75% is disabled trustees), 20 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability – all of whom are passionate about removing the barriers that disabled people face.

AoD provides five key services. These are: Youth, Employment, Welfare Benefits, Independent Living and Our Place.

AoD’s Independent Living Service

The Independent Living Service (Self-Directed Support Service) is a new service that will provide support to Direct Payment users within the borough of Hammersmith and Fulham. The service will enable disabled people to have genuine choice and control over the way in which they lead their lives.The post-holder will be working alongside disabled people to enable them to have more choice and control over their care and support needs.

Purpose of Post

To work with individuals, their family and friends (where appropriate) to provide them with information, advice and assistance to enable them to access and manage a Direct Payment

(DP) and recruit and manage a Personal Assistant (PA).

Main Duties and Responsibilities

Support to individuals employing their own Personal (care) Assistant (PA) or engage an agency to deliver care and support.

1. Provide information and advice on becoming an employer and the role of the Personal Assistant.
2. Ensure that the client understands their legal obligations and responsibilities of being an employer.
3. Work with clients to: set up a profile on the Find-a-pa website, advertise and recruit a Personal Assistant, create a personalised job description and specification identify the level of experience and training requirements needed for the role.
4. Advise and help to calculate the PA’s salary and on costs (full training provided).
5. Support the client through the interview process and where necessary sit in during interviews.
6. Support individuals to reference, check legal status and where necessary DBS their support worker.
7. Support individuals to set up an induction plan for their PA and enable them to identify training needs.
8. Support the client to complete payroll and insurance documentation.
9. Work with the client to draw up a Statement of Particular (contract) for the employed PA (templates provided).
10. Encourage DP employers to take a lead in all employment issues. Information on where to seek advice e.g. ACAS, Fish and Premier Care helpline will be given and clients will be encouraged to use them.
11. Ensure that the individual has a back-up plan for emergencies.
12. Encourage DP employers to be assertive and proactive with their Personal Assistants.
13. Work with agencies to set up support for clients who may not wish to employ a PA directly.

Ongoing support to individuals in receipt of Direct Payments

1. Providing advice on employment issues.
2. Support individuals to solve practical problems e.g. lateness of staff, change of needs.
3. Support individuals to recruit again if necessary.
4. Assist individuals to re-look at budgets, training and job descriptions as they change over time.
5. Assist individuals to ensure that they continue to manage their Direct Payment or budget.
6. Support individuals to make informed choices.
7. Meet with the DP Support Group on a regular basis.
8. Assist in the development of training and other resources to support employers to manage their DP and their PA relationships.
9. Develop links and professional relationships with Social Work teams to support a healthy level of referrals.

For all work:

• Work in a person-centred way.
• Comply with AoD’s agreed policies and procedures.
• Participate in the wider development of the service and contribute to service improvement as required.
• Be computer literate and administratively self-supporting.
• Undertake any other reasonable duties as identified by the Self-Directed Support Service Lead or line manager.

Special requirements

• Ability to travel within the London borough of Hammersmith and Fulham.
• Some attendance at meetings and events outside of normal office hours will be required.

Person Specification

To be considered for this role, candidates must have:

• Good standard of education.
• Experience of recruiting volunteers or staff.
• Knowledge of employment law.
• Understanding of social care and Direct Payments legislation.
• Experience/knowledge of supporting individuals to recruit and manage employees.
• Experience of working with clients with support needs.
• Experience of using a person-centred approach.
• Ability to think creatively and to come up with solutions.
• Ability to gather and assess information efficiently.
• Numeracy skills and knowledge of budgeting.
• Ability to use Word and Excel packages to a high standard.
• Ability to work under pressure, and to tight deadlines.
• A flexible approach and able to work on own initiative
• Good communication skills including interpersonal, written, presentational and spoken.
• Ability to guide in a sensitive way
• Ability to assess and match skills and personalities to individual needs and preferences.
• Commitment to the Social Model of Disability and to promote choice, independence, rights and inclusion.
• Understanding of and commitment to the aims of the organisation.
• Excellent practical understanding of the need for confidentiality.
• An understanding of equal opportunities and anti-discriminatory practice

Desirable qualities

• Experience of working with disabled people
• Lived experience of disability

Closing Date: Friday 10th July 2026
N.B. we reserve the right to close this vacancy early and/or begin interviewing before the closing date if a suitable candidate is identified.
Early applications are therefore encouraged.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The successful candidate will be required to undertake an enhanced DBS check.

We welcome applicants from all walks of life.

As a Disability Confident Employer, we actively encourage applications from Disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

AoD is a Living Wage Foundation registered employer and all of our employees, casual workers and contractors are paid above the London Living Wage.

No agencies please.