Assistant manager jobs in delhi, delhi

Are you an experienced administrator looking for a new challenge? Would you like to work as part of a small, supportive team of colleagues who are all committed to the Humanimal Trust Vision? If so, this could be the perfect opportunity for you! 

Job Description: Administrative Assistant 

Hours:

20 hours per week – Working days subject to discussion at interview.

Salary:

£26,000 (pro rata £13,000)

Reports to:

Administration and Finance Manager

Location:

The role is a remote, work from home position, however the post holder will be required to work flexibly as there will be occasional travel to attend face to face meetings with colleagues within the UK.

Job Purpose

To provide administrative support to the team and maintain the Trust’s general administrative activities, with dedicated support to the Fundraising and Partnerships Manager.

Main Duties and Responsibilities

1) Assisting with updating and maintaining governance documents such as policies and procedures.

2) Scheduling meetings and coordinating calendars for members of the team when needed.

3) Monitoring the Trust’s shared mailbox email accounts: responding to requests from members of the public.

4) Dealing with incoming and outgoing correspondence.

5) Arranging travel and accommodation for team members, trustees and consultants when required.

6) Support the CEO with administration where required.

7) Support the Administration and Finance Manager with finance administration where required.

8) Maintaining fundraising and communication databases: Salesforce and Mailchimp.

9) Maintaining fundraising platforms such as Enthuse, JustGiving, Donr, Much Loved, Give and Gain etc.

10)  Supporting projects for fundraising and awareness campaigns or events.

11) Responding to fundraising enquiries and assisting with regular giving communications.

12)  Thanking donors (when appropriate) and supporting the donor journey.

13)  Ensuring supporter data is current and accurate on our CRM system (Salesforce).

14)  Gathering data and generating reports from Salesforce to support the Fundraising and Partnership Manager.

15)  Processing book orders and arranging shipment.

16)  Supporting the team with various internal audits.

17)  Supporting the Fundraising and Partnership Manager with admin relating to all aspects of fundraising.

Personal Development

1) Undertake training as required or considered appropriate for the role.

2) Actively participate in regular supervision sessions and team meetings.

3) Participate in Individual Performance Review and Personal Development plans, and undertake training and development as identified within these discussions and as indicated by the requirements of the post.

General

1) Maintain a professional and confidential approach to work at all times.

2) Work in line with Humanimal Trust policies, procedures, codes, and guidance, including in relation to health and safety, confidentiality, data protection and equal opportunities.

3) Actively promote the aims and principles of the Humanimal Trust and take part in any Humanimal Trust activities as directed.

4) Maintain the confidentiality of any information gained during employment with the Humanimal Trust at all times.

5) The post holder will be required to travel occasionally across the UK, therefore access to transport is required. The post holder will also need to be flexible in their approach to working from home or meeting in various locations as appropriate / required.

6) The post requires flexible working, which may include some evening and weekend work on occasion, with time off in lieu.

This job description may be subject to joint review from time to time between the post holder and Humanimal Trust.

Role Terms

· The position is part time.

· Holiday allowance is 25 days plus bank holidays pro rata, increasing in line with service annually to a maximum of 30 days pro rata, plus bank holidays.

· Probation period is 6 months.

Recruitment Process

Initial telephone screening calls will take place week commencing 18th August 2025.

Video call interviews will take place week commencing 25th August 2025.

In person interviews likely to take place week commencing 8th September 2025 depending on candidate location. 

Humanimal Trust’s Vision and Values

Our Vision:

We want a world where both humans and animals have better opportunities to benefit equitably from medical progress because vets, doctors and researchers routinely collaborate and share – this is One Medicine.

Our Values and attitudes

CONFIDENCE:

We are self-assured, clear and persuasive about what we believe and what we seek to achieve.

HOPE:

We believe better opportunities to benefit from medical progress for both humans and animals can be achieved; that belief inspires us to inspire others.

COLLABORATION:

We are open, inclusive and accessible; we discuss, we debate and we bring people together to share their knowledge.

AMBITION:

We are passionate and resolute in our commitment to better opportunities to benefit from medical progress for both humans and animals.

Purpose of the post

This role will have a particular focus on managing the HDRUK contribution to our partnership with the EPSRC Digital Health Hubs in the South West and Wales (LEAP) and the North West and North Cumbria (NortHfutures) which aim to drive innovation in digital health by promoting knowledge and skills sharing across healthcare, academia and business but there will be opportunities and a requirement to contribute to the wider training offer and strategy. This role is an exciting opportunity to take responsibility for the delivery and monitoring of the innovative learning experiences that make up HDR UK’s training programme.

You would also be expected to help support the wider portfolio of activities such as Workshops, webinars and seminars, research fellowships, academic and summer schools, and many more!

Main responsibilities

You will work in close collaboration with the LEAP and NortHfutures Digital Health Hubs where you will have the opportunity to support the delivery of various Skills and Training Work Packages, and engagement in regular partnership meetings on the Training and Skills programme including Bespoke Digital Health Training, the HDR UK Black Internship Programme and Capacity Building Offers and Events.As well as, supporting securing of funding for hosts, recruitment of host organisations from amongst the Hub partnerships, delivery of funding awards for hosts, recruitment of interns for positions with hosts.

Essential Criteria: 

• The role would be suitable for someone with a strong interest in digital technologies and their use in health and social care. Also, have an interest in research training development across different career stages and sectors. 
• Bachelor’s degree or equivalent experience preferably in science.
• Demonstrate enthusiasm and interest in recent innovations in digital technologies particularly in health and social care.
• Demonstrate an understanding of or experience in academia, the NHS and social care sectors.
• Possess a passion for developing training initiatives to support life-long learning,
• Excellent communicator with the ability to engage a variety of audiences and stakeholders.
• Curious, original and inspirational thinker.
• Project/programme management experience with advanced planning skills and a strong execution orientation.
• Excellent problem-solving skills
• Ability to manage multiple internal and external stakeholders.
• Ability to prioritise and focus on material issues. In-depth knowledge of training and education, learning design, and blended learning

Applicants from a scientific research background who are seeking to move into science research strategy, support and/or administration for the first time would be especially welcome to apply. Full-time secondments are actively encouraged.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

National Numeracy supports volunteers from our corporate partners to deliver sessions in primary schools
that inspire children to see the value of maths in the real world. The Programme enables volunteers to
directly support communities with low number confidence and skills, celebrating everyday maths, and
developing the building blocks of social mobility in areas of need.

The new Programmes Assistant will work with the Volunteering Manager and wider Programmes Team to
deliver this exciting Programme. The role will involve working with internal team members and external
partners to assist with delivery, including recruitment of volunteers and schools, training of volunteers,
resource delivery and preparation, feedback, data collection and associated admin. The Programmes
Assistant will be the first point of contact for volunteers, schools and partner organisations.

We are looking for someone who is flexible and able to respond to the fast-paced work around the busiest
periods of the year for the Programme. It’s not imperative that you come from the education or charity
sectors, or that you have held an equivalent role previously, as long as you can show us that you have
relevant transferable skills and an understanding of what it takes to be successful in this role.

National Numeracy is based in Falmer, just outside Brighton, but we are offering significant remote/hybrid
and flexible working with this role. The role may include occasional UK travel, to visit schools, partner
organisations, attend occasional Team Awaydays, and very occasionally to visit the office.

Our client is a well-respected professional membership body at the forefront of its sector, and they're looking for a dynamic Executive Assistant to support their CEO and senior leadership team. This is a fantastic opportunity to join a values-driven organisation making real impact—perfect for someone who thrives in a varied, flexible role.

Role: Part Time Executive Assistant (Senior PA/EA)
Organisation Type: Membership Organisation
Salary/Rate: £34,000 - £36,000 pro rata
Working Arrangements: Flexible part-time (e.g. 5 mornings or 3 full days – 22.5 hours per week)
Location: Remote / Home-based
Employment Type: 6-month fixed-term contract
Working Hours: 22.5 hours per week (flexible scheduling)

About the role:

As the Executive Assistant, you’ll play a vital role in ensuring the smooth and efficient operation of the CEO’s office and the wider Executive Team. You’ll be the go-to person for diary management, governance coordination, internal communications, and helping to drive forward strategic projects. This is a hands-on, proactive role where you’ll be trusted to juggle priorities, anticipate needs, and be one step ahead.

Main responsibilities of the role include:

• CEO & Executive Support: Prioritise and coordinate the CEO’s diary and support the daily workflow of the Executive Team.
• Communication Management: Manage email inboxes, draft and respond to communications, and liaise with internal and external stakeholders.
• Meeting Coordination: Prepare agendas, take minutes, and follow up on actions for Board, Executive, and Committee meetings.
• Project Coordination: Assist with key organisational projects and track progress on behalf of the CEO.
• Office Systems & Processes: Improve and maintain systems including document management, Zoom phone, WhatsApp for Business, and MS Teams.
• Planning & Organisation: Develop and manage planning cycles (weekly, monthly, annual) for the Executive Office.
• Website & Content Updates: Support content management and website updates where relevant.
• Governance Support: Coordinate governance processes, maintain governance manuals, and support committee admin.
• Travel & Logistics: Organise Board and senior team travel and accommodation, including occasional international travel.
• Team Collaboration & Cover: Work closely with the wider Executive Office team and provide cover as needed.

To be considered for the role you will have the following skills, knowledge, and experience:

• Proven experience providing high-level support to senior executives, ideally within a membership organisation or non-profit
• Experience coordinating Board and Committee activity, including minute-taking and logistics
• Strong project coordination skills and confidence developing systems and processes
• Familiarity with international or healthcare-related work environments is a bonus
• High proficiency in Microsoft Teams and the full Office Suite (particularly Excel and PowerPoint)
• Experience using CMS/CRM systems and confidence with basic financial tasks (budgets, processing)
• A solid understanding of organisational governance and data protection (GDPR)

The successful candidate:

You’ll be a proactive, solutions-focused self-starter who loves keeping things organised and on track. With a calm and confident approach, you’ll manage competing priorities, handle sensitive information with diplomacy, and enjoy being part of a close-knit, remote-working team.

This role suits someone who thrives on variety, enjoys responsibility, and is motivated by doing work that truly makes a difference.

How to Apply:

To apply for the Part Time Executive Assistant role, please reply and upload your CV quoting reference 82085SOH and we can provide more information to you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Do you have a meticulous eye for numbers and a desire to support a great cause? We’re hiring a Finance Assistant to support the smooth and accurate financial operations of the charity, ensuring all transactions are recorded and processed in a timely manner. This role is key to helping the charity to manage its resources efficiently and transparently.

Find out more in the candidate pack on our website.

About the Role

As we grow, we need someone to ensure our marketing clearly, consistently, and compellingly showcases our story, our products, and our clients’ incredible results. You’ll help us deliver creative, timely communications and powerful stories that inspire the fundraising community.

This role is instrumental in executing our content, digital, and event marketing strategies, helping us reach key decision-makers in charities and converting them into engaged customers. 

You'll help us deliver creative, timely communications and powerful stories that inspire the fundraising community, working closely with the COO, Growth Managers and other teams to accelerate our growth.

Key Responsibilities

Content & Communications Coordination:

• Draft, edit, and coordinate email communications for existing clients, prospects, and event audiences using HubSpot.

• Draft blog and newsletter content to share with existing and prospective customers.

• Work across Social Media to ensure a regular flow of stories, product updates, and impact content is scheduled and shared.

• Ensure consistency in tone, branding, and messaging across all materials.

Campaign & Product Launch Management:

• Produce comprehensive campaign plans to support new product features, service offerings, and strategic initiatives.

• Coordinate product launches, working with internal teams (Product, Engineering, Growth, Customer Success) to ensure aligned messaging and smooth rollout.

• Schedule and support webinars and in-person opportunities (e.g., industry events, workshops) from a marketing perspective.

Case Studies & Campaign Showcasing:

• Support the creation of compelling case studies that highlight our impact and clients' successes.

• Help co-ordinate video, photography, and quotes from clients to enrich our marketing assets.

• Maintain a live bank of marketing assets (case studies, testimonials, videos, photos) that can be easily used across marketing and sales.

New Business Support:

• Work with the Growth team to ensure they have comprehensive communications support, including email nurture sequences, lead generation assets, and campaign summaries.

• Help track and update HubSpot data and monitor lead funnels for marketing activities.

Content Asset Management:

• Ensure key product and campaign materials (e.g., PDFs, one-pagers, presentation decks) are up to date, accurately reflect current offerings, and are easily accessible to the wider team.

• Co-ordinate with designers and video editors where needed, ensuring timely delivery and quality of work.

Reporting & Market Insight:

• Support marketing reporting, tracking campaign sends, open/click rates, and basic lead activity via HubSpot.

• Track competitor activity, messaging, and new ideas being developed in the sector to inform our strategy.

• Help manage marketing activity calendars and provide internal communications updates on marketing initiatives.

Skills & Knowledge:

• 2–4 years of experience in a marketing, communications, or content coordination role, preferably within a SaaS company or B2B environment.

• A confident writer and communicator, able to produce clear, concise, and compelling copy.

• Detail-oriented, highly organised, and proactive, with excellent project coordination skills.

• Familiarity with marketing automation and CRM tools like HubSpot or Mailchimp is a definite plus.

Bonus: Experience in the non-profit or tech-for-good sector.

The National Rheumatoid Arthritis Society (NRAS), is the only patient-led organisation in the UK specialising in rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). Due to its targeted focus on RA and JIA, NRAS provides truly expert and wide-ranging services to support, educate and campaign for people living with these complex autoimmune conditions, their families and the health professionals who treat them.

THIS ROLE REQUIRES STRONG BUSINESS DEVELOPMENT EXPERIENCE WITHIN A SIMILAR ROLE.

1. Main Purpose of Job

To drive referrals to and use of, NRAS services from NHS relationships across the UK.

Identify, build and maintain relationships with Rheumatology and other multidisciplinary teams to ensure relevant healthcare professionals are aware of the support that NRAS provides to people with Rheumatoid Arthritis and Adult Juvenile Idiopathic Arthritis.

To work with those healthcare professionals to maximise uptake of their referrals to our services.

Attend events around the UK and online to promote NRAS Services.

Support the I&SD Director and other senior team leaders to design, develop and implement new services and to reach new audiences for existing services.

2. Business development & Strategy

2.1. Identify, develop, and secure new opportunities for NRAS services within the NHS.

2.2. Create and implement business/service development strategies to expand the service user base, and service offering within NHS Rheumatology departments and connected healthcare teams.

2.3. Analyse market trends, identify emerging opportunities, and stay ahead of industry developments to recommend strategies for further growth of NRAS services.

3. Relationship development and management around the UK

3.1. Build and maintain strong, long-lasting relationships with existing and potential referrers or influencers and healthcare providers often travelling to attend clinic/location meetings.

3.2. Act as the primary point of contact for key referring organisations, ensuring referrer satisfaction and identifying opportunities for additional services or project work.

3.3. Understand HCP needs, provide tailored solutions, and work closely with the project managers to ensure successful delivery.

4. Proposition and presentation development

4.1. Lead the creation of compelling proposals, and presentations to drive new service user volumes.

4.2. Work with internal teams to gather technical and operational input to develop competitive, high-quality proposals.

4.3. Present to referrers and influencers articulating NRAS’ value proposition, differentiators, and capabilities.

5. Project Management Oversight

5.1. Support senior/project managers in the planning and execution of projects, ensuring alignment with referrer and influencer expectations.

5.2. Monitor the progress of key projects, providing necessary updates to clients and senior management on milestones, deliverables, and performance metrics.

5.3. Facilitate communication between referrers, internal teams, and external stakeholders throughout the lifecycle of projects.

6. Monitoring and Evaluation and “market” intelligence

6.1. Monitor the rheumatology service landscape, industry trends, new regulations and innovation.

6.2. Provide insights and recommendations to leadership regarding potential strategic partnerships, services or new audiences.

6.3. Prepare regular reports on performance, development activities, and client feedback.

7. Networking & industry representation

7.1. Attend/undertake promotional relevant conferences, seminars, and networking events to build NRAS’ visibility and attract new service users

7.2. Cultivate a professional network within Rheumatology and MDT arena, leveraging connections for potential opportunities.

7.3. Cross-Functional Collaboration:

7.3.1.Collaborate with senior management to align development goals with organisational strategy.

7.3.2. Work with other departments providing insight and content used to promote our services to Healthcare professionals

8. General responsibilities

Positively promote NRAS at all times.

Support Fundraising Team with applications for funding for the Information & Support team through charitable grants and other avenues.

Undertake other duties as appropriate when required.

Person specification:

Qualifications: A-level or qualified by experience

Experience:

• Demonstrable experience working in a similar environment such as charity/public sector or pharmaceutical etc. into NHS
• Health related services experience
• Proven track record of securing new business for service delivery
• Excellent interpersonal and presentation skills
• Ability to initiate, analyse, monitor and evaluate outcomes
• Experience of delivering at a senior level.
• Experience in overseeing multiple projects with the ability to manage timelines, budgets, and expectations.

Knowledge and skills:

• Highly developed relationship development skills
• Excellent written and oral communication skills in English
• Proficient use of Microsoft Word; Excel; PowerPoint
• Ability to collaborate with cross-functional teams to ensure seamless project execution.
• Understanding of the health environment
• Understanding of Rheumatoid Arthritis and its treatment

Personal Circumstances & Attributes

• Ability to work under pressure and to deadlines
• Highly motivated and committed
• Positive outlook and approach
• Willingness to travel and work out of hours when required
• Full driving licence and car owner.

Reporting to: Innovation & Service Delivery Director

Salary: £39,000-£42,000 dependent on experience

Location: Hybrid or remote flexible working

Hours: 35 hours pw

Car driver and clean licence required.

Please send a covering letter with your application.

RideWise is a Nottingham based charity that is dedicated to education and support for the environmental benefits of green forms of transport, helps thousands of people each year to gain travel independence, reduce reliance on fossil fuel vehicles and helps to break the barriers of isolation, inactivity, mental health and transport poverty by supporting people through active travel.

At RideWise, we believe that affordable, accessible and green forms transport should never be a barrier – through a range of support, walking and cycling can transform lives and communities. 

This is a key role within a small and busy finance team. The postholder is responsible for a range of transaction processing and finance administration; mostly focused on purchase ledger, sales ledger, assisting with the month-end process, and plays a vital role in upholding the charity’s financial controls.

Working closely with the Finance Manager, the Finance Officer will also need to communicate effectively with staff across the organisation and a wide range of suppliers to help resolve queries and ensure that the purchase and sales ledger processes are operating efficiently and effectively. Excellent organisational skills, the ability to prioritise to achieve internal reporting deadlines, and meticulous attention to detail, are critical for this role.

Essential Skills And Experience:  

• Experience of working in a small team on data processing and administrative tasks

• Experience of working in a finance team

• Experience as a Bookkeeper, Finance Assistant or Finance Officer

• Solid understanding of basic bookkeeping and accounting payable/receivable principles

• Proven ability to calculate, post and manage accounting figures and financial records.

• Experience of working under pressure to meet deadlines.

• Able to communicate effectively with finance and non-finance professionals alike.

• A supportive colleague, skilled at working collaboratively within a small team. 

• Meticulous attention to detail, especially numerical detail

• Able to prioritise and organise your workload effectively.

• Excellent attitude to following systems and procedures.

• Good IT skills, particularly Excel, and comfortable with using cloud-based accounting or data processing software

Desirable  

• Experience of working in the charity sector

• Experience of working in a small organisation 

• Experience of working with QuickBooks

• Accountancy qualifications, e.g. AAT 

Application is by CV and covering letter. Assessment will be by CV and covering letter, objective test and interview. Applicants must have the right to work in the UK. 

Location: Remote (UK only)
Salary: £28,141 per annum
Hours: Full-time
Contract: One-year contract, with potential for permanent position
Reports to: Senior Marketing and Campaigns Manager

Who we are

Grassroots Suicide Prevention (GSP) is a national charity committed to the timely intervention and prevention of suicide. We work to empower people to help save lives through connecting, educating, and campaigning nationally. Our vision is a future where more lives are saved from suicide.

About the role

We’re looking for a highly creative, organised, and experienced Marketing and Content Executive to support the delivery of engaging, high-impact marketing across our growing, purpose-led organisation.

Working closely with the Senior Marketing and Campaigns Manager, you’ll play a key role in producing and managing digital content, with a strong focus on social media, web design, and copywriting.

In this fast-paced role, you’ll drive our social media strategy, produce engaging content and blogs, and manage the design and research for our online Suicide Prevention Hubs. You’ll create compelling copy and visuals across multiple platforms and develop email campaigns and marketing strategies to boost our training course sales and sign-ups.

You’ll have hands-on experience with tools such as Mailchimp, Canva, WordPress, Google Analytics, Hootsuite, and Adobe Creative Suite.

We’re looking for someone who is self-assured, able to manage multiple priorities, and deliver high-quality work consistently. You should be comfortable working independently, making informed decisions, and taking ownership of your workload.

Main Duties and Responsibilities

• Manage the creation and delivery of engaging, on-brand content across social media channels, collaborating with the Senior Marketing and Campaigns Manager to enhance reach and visibility.

• Keep our accounts a safe space by taking swift action on abusive or harmful comments, with full support from the team and training in our Social Media policies.

• Oversee the creation, design, and research of our Suicide Prevention Hubs, collaborating with charity partners, writing compelling copy, and coordinating podcasts and blog content.

• Play a key role in driving awareness, sales, and sign-ups for our training courses through effective marketing and promotion.

• Write and edit high-quality copy for blogs, website pages, emails, social posts, and other marketing materials.

• Design on-brand visual assets using Canva to support social media, web, email, and printed materials.

• Support the creation of award entries, press releases, and promotional materials as needed.

• Help maintain and update our WordPress website and landing pages, ensuring content is up-to-date, accessible, and optimised for SEO and user experience.

• Support the setup and delivery of email marketing campaigns, including building emails, managing lists, and reviewing performance.

• Contribute to ongoing audience and campaign research, including SEO keyword research, to inform marketing strategies and content planning.

• Assist with campaign reporting and provide administrative support where needed to ensure smooth delivery of projects.

For this role, you will need:

• Proven experience in creating and managing engaging social media content across key platforms (e.g. Instagram, X, LinkedIn, Facebook), with a strong understanding of audience insights, performance metrics, and emerging trends.

• Experience in producing high-quality, creative content – from social posts and web copy to blog articles, visuals, and email campaigns.

• Experience using design tools like Canva and Adobe InDesign to create impactful digital assets for use across multiple channels.

• Excellent copywriting and proofreading abilities, with a clear, adaptable writing style suited to different platforms and audiences.

• Experience using a CMS such as WordPress, with web design skills in Elementor.

• Great organisational and time management skills, with the ability to juggle multiple projects, meet deadlines, and stay detail-focused.

• Willingness to learn and take direction from the Senior Marketing and Campaigns Manager, while also contributing your own ideas.

• A genuine commitment and compassion to support vulnerable individuals, and a desire to use your marketing skills to support life-saving work.

Bonus points for:

• Proven experience working remotely, with a strong ability to demonstrate resilience, self-motivation, and independence.

• Experience with video creation.

• Experience in dealing with PR enquiries and writing press releases.

• Experience in sales, particularly of courses.

Why Grassroots Suicide Prevention?

At Grassroots Suicide Prevention, we’re committed to building a diverse, inclusive community and workplace, a space where everyone can be themselves and have an equal opportunity to thrive.

We value the unique experiences, perspectives, and skills each person brings, and we actively welcome applications from people of all backgrounds. Our recruitment decisions are based on skills, experience, and knowledge, and we’re committed to ensuring a fair and respectful process for all applicants.

Our employee benefits include:

• Health Cash Plan and Employee Assistance Programme offering a contribution to the costs of everyday healthcare needs (dental, optical, wellbeing) and counselling support, plus legal and financial support.

• Learning and development opportunities.

• A creative, friendly, and collaborative culture.

Before applying

Please note that this role requires grit and resilience due to the remote working environment, sensitive subject matter, fast-paced nature, and the need for flexible multitasking. You must also be highly goal-oriented and results-driven. If you’ve recently been affected by suicide, we encourage you to carefully consider whether this role is right for you, as your wellbeing is our top priority and the work may be emotionally triggering.

Background

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £25 million.

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

• Social Media Moderation 

• Facebook Group Moderation

• On-page messaging for Facebook Fundraisers

We are on the lookout for talented comms experts who understand the importance of effective, accurate, and timely online communications and can enhance the work of our expanding social media moderation team.

** The ideal candidate will have a minimum of 3 years' professional social media moderation experience, working with a large charity with an active social media following. They will understand the importance of building positive engagement and relationships with the public and be committed to acting in the best interests of our charity partners. 

If you do not have 3 years of professional social media moderation experience, working in-house for a charity please do not apply. You will not be shortlisted. 

About the role

Our dedicated team moderates our full-service accounts (all organic content and paid ads) as well as one-off campaigns and appeals for some of the most recognisable charities in the sector. 

This role is perfect for skilled comms experts who can provide excellent supporter care and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9 am (or earlier), wrap up by 9 pm and adhere to our sub-three-hour response time. 

Our moderators must have a minimum of three years’ in-house, third-sector comms experience. 

As a Social Media Moderator, you would be responsible for:

• Becoming the voice of the cause you are representing, adhering to their brand guidelines and tone of voice at all times

• Identifying, escalating and signposting any safeguarding issues

• Managing your own time and work on own initiative

• Working across a range of social media management tools

• Responding/actioning to all comments and queries in under three hours

• Maximising donations when required 

• Going above and beyond at all times to provide supporters with an incredible experience

Our moderation takes place between 9 am and 9 pm, Monday-Sunday. 

Different accounts will require varying levels of ‘active’ hours (defined as time spent taking action). You will split your active hours between 9am and 9pm. For example, for an account which requires three active hours, you might carry out your work in six, thirty minute instalments throughout the shift.

As you gain experience, you will be allocated multiple accounts which will enable you to increase your hours worked. 

Whilst you need to be on hand to monitor your accounts during 9am-9pm, the role does allow for a great deal of personal flexibility.

The ideal candidate will have a minimum of 3 years' professional comms experience, working with a large charity with an active social media following. They will understand the importance of building positive engagement and relationships with the public and be committed to act in the best interests of our charity partners.

Full training will be provided alongside regular one-to-one and team catch-ups. Here’s what some of our moderators say about working at Social AF:

“I love the flexibility of the role. The team are great and are very helpful, but the flexibility allows you to still do things whilst working.” Megan

“Working with Social AF has been so rewarding - I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility of this role has been really beneficial to me, my family and my work-life balance”  Sarah 

Please read our full job description before applying. Applicants that don't meet our minimum criteria won't be considered for interview. 

Marketing & Communications Planning Partner
Reference: JUL20255252
Location: Flexible in UK
Salary: £39,205.00 - £41,856.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
Contract: Fixed-Term for 6 months
Hours: Full-Time, 37.5 hours per week

The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

We are seeking an experienced and talented ‘Marketing and Communications Planning Partner’ to lead the co-ordination of our marcomms planning process.

The position sits across both our strategic communications and marketing functions in the Digital Technology & Communications directorate and has a responsibility for ensuring that there are plans in place to effectively prioritise our marketing and communications year-round. Their role is to develop audience-focussed, channel-agnostic marcomms plans, which are rooted in our corporate strategy and build from the principles of our brand, ensuring that we are engaging audiences for impactful outcomes. 

The ideal candidate will have a successful track record coordinating complex marketing and communications plans for a large organisation and able to quickly collate and analyse information. They will enjoy building trusted and respectful relationships across the organisation with which to bring greater collaboration. 

We’re all connected by the wonder of nature. The health of the natural world is fundamental to the survival of all species and has a right to flourish. Nature is in crisis. By working together, we can save it.

Main responsibilities:

• Consistent management of our annual marcomms planning process, through which marketing and communications can be successfully scoped and prioritised. 
• Agreeing marketing and communications priorities with senior leads as part of an annual, quarterly, monthly and weekly planning process, ensuring that our approach delivers value for the organisation and a more relevant experience for audiences. 
• Ensure that our plans align with the corporate strategy and are effectively designed to enable the RSPB to grow and retain audiences.
• Coordinate evaluations to measure the effectiveness of our marketing and communications and help to identify actionable insights which can enhance our strategy.
• Collaborate with the Planning & Delivery team to ensure a smooth end to end process from marcomms planning into activity (tactical) planning, working to adapt plans according to feasibility assessments
• Working closely with stakeholders on any emerging trends or issues which may result in a change to our plans and priorities and working with key leads to develop planning in response to this, allowing the organisation to respond effectively to new opportunities and to mitigate risk.
• Oversee continued improvement in our approach to planning and prioritisation, resulting in better collaboration within the organisation, an enhanced experience for stakeholders and ultimately ensuring that we can reach the right audience, with the right message at the right time

Essential skills, knowledge and experience:

• Experience of complex marketing & communications planning to achieve specified outcomes
• Ability to engage in negotiation with all levels, managing expectations and influencing aligned with objectives
• Experience of successfully managing complex projects, involving multiple stakeholders, from start to finish
• Strong relationship building and stakeholder management skills
• Experience of coordinating evaluation of activities and using this information to drive insight led decisions
• Able to demonstrate continual learning in the field of communications
• Excellent writing, planning and verbal communication skills
• Ability to quickly collate, analyse and comprehend large amounts of information
• Strong communication skills with an ability to listen and understand stakeholder issues
• Experience of working in a large, functionally and geographically diverse organisation, preferably in the voluntary sector
• Experience implementing new processes, templates and frameworks
• Demonstrated ability to multi-task in a fast-paced environment
• Self-starter & fast learner who is detail-oriented and organised
• IT literacy - competent in MS Office

Desirable skills, knowledge and experience:

• Experience implementing new planning and work management systems and software, such as Jira, and/or Miro

Closing date: 23:59, Mon, 11th Aug 2025

We are looking to conduct interviews for this position from w/c 25th August 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

This role will require completion of the standard pre-employment checks.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Background

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £25 million through their Facebook Challenges and Virtual events. 

We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event. 

On a day to day basis, our team maintains a safe and welcoming environment and ensures all challenge participants feel valued and well supported. Our reputation for delivering an excellent service has helped our agency grow at a rapid pace and we are fast approaching our busiest period. We are now on the lookout for talented fundraisers who understand the value of supporter care to join our team.

About the role

Our moderators manage Facebook groups of up to 18,000 virtual challenge participants. You will be working with some of the biggest names in the sector, supporting them to raise five and six figure sums. 

This role is perfect for skilled fundraisers who can provide excellent supporter care, and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9am (or earlier), wrap up by 9pm and adhere to our sub-three hour response time. 

As a Fundraising Group Moderator, you would be responsible for:

• Becoming the voice of the cause you are representing, adhering to their brand guidelines at all times

• Identifying, escalating and signposting any safeguarding issues

• Managing your own time and work on own initiative

• Responding to all post and queries in under three hours

• Maximising registration conversions and fundraiser activation 

• Providing fundraising support to challenge participants

• Ensuring that the group is a safe, constructive and positive environment

• Going above and beyond at all times to provide participants with an incredible experience

Our moderation takes place between 9am and 9pm, Monday-Sunday. Different challenges have different requirements and whilst you need to be on hand to monitor the group during 9am-9pm, the role does allow for a great deal of personal flexibility.

The ideal candidate will have a minimum of 3 years' professional fundraising experience. They will understand the importance of stewarding relationships and be committed to always acting in the best possible way for the charities we work so hard to support.

Full training will be provided alongside regular one to one and monthly team meetings. 

On a day to day basis you will:

• Work off your own initiative and have exceptional time management

• Be the charity representative for the event

• Maintain a safe and positive environment 

• Identify and solve/diffuse issues within the groups

• Bring your own personality to the role 

• Follow clear processes

• Engage with participants using a warm, friendly and informal tone

• Respond to posts and questions in a timely manner

• Respond to inbox messages from participants

• Use personal Facebook profile to moderate groups (this allows us to build relationships with participants)

• Encourage and motivate participants 

• Work on GivePanel and other similar platforms to manage registrations 

• Post engaging content on a daily basis 

• Identify, report and signpost all safeguarding concerns 

Person Specification 

Essential

• At least three years’ professional fundraising experience

• Have own Facebook profile and strong understanding of the platform

• Be available for a minimum of 3 days a week (including one weekend day) 

• Excellent written communication skills 

• Ability to work off own initiative 

• Strong attention to detail

• Team player 

• Ability to multitask

• Problem solver 

• Creative and innovative 

• Exceptional time management skills

• Keen to learn new skills - your fundraising experience is a fantastic platform however group moderation can be a steep learning curve!

• Must be available to quickly adapt throughout the day should issues on the group arise

Desirable:

• Events and individual giving experience 

• An understanding of the Facebook Challenge model and/or experience of running Facebook Challenges

• Experience in using GivePanel or similar platform 

• Experience in managing Facebook Groups 

Salary: £36,910 - £44,160 per annum, dependent on experience, plus excellent benefits package

Hours: 35 per week

Contract: Permanent

Based: Home based with some travel to services required (estimated to be 1-2 days per month)

Ref: 1566

Cranstoun is a social justice and harm reduction charity, working in the areas of substance use, domestic abuse, criminal justice, housing and young people. We deliver world-class services that rebuild lives. We’ve been making a difference since 1969 by combining our expertise with new, innovative approaches, and putting people at the heart of everything we do.

The Bid Writer will work in our Business Development Team, planning, developing and writing high quality bid submissions that convey the organisation’s mission, values and expertise to commissioners and funders.

You will be responsible for coordinating strong tender submissions, resulting in successful outcomes. You will help ensure Cranstoun retains all existing contracts and wins new business, in line with the organisation’s strategic plans and targets for growth.

Within this role, you will work collaboratively with a variety of internal stakeholders, using exceptional writing and interpersonal skills to capture and convey Cranstoun’s approach to delivering services across a variety of areas.

We are seeking a confident self-starter, with demonstrable experience of high quality writing and clear evidence of successful outcomes in a business development context (70% success rate). The successful candidate will welcome the opportunity to tackle challenges and adopt a solutions-focused approach.

Above all, you’ll be interested in becoming part of a diverse, energetic team, committed to delivering innovative, person-centred services that make a tangible difference to people’s lives.

This post is subject to a Standard DBS Disclosure.

To download an application pack, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: Sunday 3 August 2025.

Anticipated first interview date: w/c 11 August 2025.

Anticipated second interview date: w/c 18 August 2025.

We welcome applications from all sections of the community.

Registered Charity No. 1061582.