Assistant programme manager jobs

We are seeking a highly organised, emotionally intelligent, and proactive Personal Assistant to support the Bishop of Basingstoke in her ministry and leadership across the Diocese. This is a unique and rewarding opportunity to work closely with a senior Church of England leader, providing executive support and helping to shape the effectiveness of her work.

About the Role

The Personal Assistant will play a pivotal role in enabling the Bishop to fulfil her responsibilities by managing her time, communications, and engagements. This includes diary management, correspondence, briefing preparation, travel arrangements, financial oversight, and acting as a trusted confidant and gatekeeper.

The role also involves coordinating events, supporting diocesan communications, managing office administration, and liaising with volunteers and stakeholders. You will be expected to build a strong working relationship with the Bishop, understand her priorities, and anticipate her needs with discretion and professionalism.

Key Responsibilities

• Manage the Bishop's diary, travel, and accommodation.
• Draft and manage correspondence, including sensitive communications.
• Prepare briefings and meeting materials, including executive summaries.
• Oversee financial records and budget planning for the Bishop's Local Account.
• Coordinate diocesan and external events.
• Maintain office systems and ensure GDPR compliance.
• Support the Bishop's role as Warden of Readers and manage related records.
• Liaise with diocesan staff, clergy, and external organisations.
• Provide administrative support for special projects and initiatives.

We are looking for someone who is:

• Administratively efficient, detail-oriented, and proactive.
• Emotionally intelligent, discreet, and confident in handling sensitive matters.
• A strong communicator with excellent interpersonal skills.
• Experienced in managing varied workloads and working independently.
• Sympathetic to the mission and values of the Church of England.
• Willing to learn about Church structures, terminology, and parliamentary processes.

Essential Skills & Experience:

• Minimum 2 years' administrative experience.
• Proficient in Microsoft Office (Word, Outlook); willing to learn Excel and other tools.
• Strong literacy and numeracy skills.
• Experience in financial record keeping and online banking (or willingness to learn).
• Ability to work flexibly, including occasional off-site or out-of-hours meetings.

Key Requirements

• Willingness to occasionally work evenings and weekends, with time off in lieu (TOIL) provided for any additional hours worked

Your Salary

• A salary of £24,245.60 (FTE £30,307) per annum and pro-rated if working part-time, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 25 days annual leave plus eight bank holidays.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave.
• Access to Occupational Health, and an Employee Assistance Programme.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Apply for eligibility for an Eyecare voucher.

Closing date for application is 27th November 2025

Interviews will take place on 11 December 2025 at Old Alresford Place, Old Alresford, SO24 9DH.

Please note: You must have the right to work in the UK to be considered for the role.

Battersea is entering an exciting phase of innovation and transformation during this first year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.

The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers. The key purpose of this Philanthropy Manager is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 1st December 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview Date(s): To be confirmed

For full details on the role, please download the recruitment pack from our Careers website.

To apply for the role, click on the "Apply" button below.

BACKGROUND

Ashiana is a ‘by and for’ women led BME VAWG service with 30 years’ experience in delivering a holistic range of specialist services to South Asian, Turkish and Middle Eastern women affected by Violence Against Women & Girls (VAWG).

OUR SERVICES

Ashiana runs three refuges with a total of 29 bedspaces; specifically for women aged 16-35 fleeing forced marriage. This multi award winning project is the only service of its kind in the UK and is highly innovative in terms of addressing an area of significant need not met in other refuge provision. Within these refuges we designate a number of bedspaces for women with no recourse to public funds. We offer an advice and support service to women and girls who are experiencing VAWG, enabling them to make informed decisions and exit violent relationships. We provide a legal service supporting women with no recourse to public funds to help resolve their immigration status.

Counselling is offered for women and girls affected by VAWG. The counselling service works from an integrative stance, with the focus of providing a holistic service whereby we also work alongside other services and provide specialist domestic violence group work. The emphasis of therapeutic work with our clients is from a trauma informed model.

We also deliver an education programme for young people in secondary schools in East London aimed at preventing domestic violence and enabling young people experiencing domestic violence to access appropriate services. The prevention service includes delivering a whole school approach in schools to young people as well as group work to women and girls across North East London boroughs as well as community engagement activities and delivery. We deliver a range of awareness raising workshops for young people in the community and training on domestic violence for professionals in the voluntary and statutory sector.

PRIMARY TASK:

To assist the Director of Finance to address all finance matter and provide all relevant information to meet internal and external demands. 

Please see the attached the full job description

This academic year, we will be expanding our work significantly, supporting close to 3,000 young people from Cornwall to Northumberland. The majority of this growth will be through a one-year project we are running in partnership with the Education Endowment Foundation.

This project is a randomised control trial (RCT) of our Peer to Peer coaching programme, where we will be working with an additional 50 new secondary schools. We have seen consistently strong impact from this programme on the attainment, social & emotional development, and school attendance of disadvantaged young people for many years. This EEF supported RCT now gives us the opportunity to test this impact at significant scale, specifically on the maths attainment, maths self-efficacy, and school attendance of disadvantaged Y10 and Y7 pupils.

To support with the delivery of this work, we are looking to recruit a part time (2-3 days per week) Programme Manager based in Cornwall, to start as soon as possible, and deliver programmes through to July 2026. We welcome applications from candidates seeking either a fixed-term or freelance contract, depending on individual circumstances.

You will have end-to-end ownership of your own allocation of programmes, which may involve a mixture of Peer to Peer, Core and LifeCycle programmes. Whilst delivering our programmes you will be required to build excellent relationships with our school and university partners, support with training and developing our undergraduate volunteers, use our evaluation frameworks to assess impact, and lead on conversations related to retention and expansion.

Candidates will be required to travel to secondary schools across Cornwall, with occasional trips to Plymouth and other locations in the South West. Access to a car will be required. At times team members may be asked to travel to a location outside of their region, but this will be rare and sufficient notice and TOIL will be given where appropriate.

The majority of direct delivery in schools will begin in November.

Whilst there is the potential for a permanent role beyond the length of this project, this will be based on our levels of school retention and business development, and so cannot be guaranteed.

You will flourish in this role if you have a genuine passion and ‘knack’ for working with young people and supporting them to succeed, as well as being organised, motivated, and able to think on your feet quickly. If that sounds like you, please get in touch!

Role details Managing and delivering programmes

● Coordinate and run multiple in-school and online programmes, typically requiring travel to schools most working days.

● Set timelines for programme start and finish dates.

● Oversee programme quality and communicate with school staff weekly to provide feedback after sessions.

● Facilitate in-school or digital workshops for groups of pupils, typically Key Stage 3 and 4.

● Plan and organise graduation trips to a local university for pupils on the programme.

● Collect data for monitoring and evaluation purposes, such as pre and post programme questionnaires, attendance records, and pupil and coach feedback.

● Report regularly to the Programmes Team Leader on key performance indicators and programme updates.

● Build and maintain high quality relationships with pupils, schools, and universities.

● Collect data and write impact reports and case studies for each programme. Expanding our reach and impact:

● Ensure retention of schools and universities within the region by delivering high quality programmes, and leading retention, renewal, and expansion conversations with partners.

● Support the growth of our network of schools, Multi-Academy Trusts (MATs), Local Education Authorities, and universities in your region.

● Contribute to programme design, take part in a working group and whole team meetings.

● Gather and create content for social media and marketing materials.

● Running pupil and school leader focus groups.

● Carry out other tasks that are within the scope and spirit of the role.

Person Specification Essential characteristics and experience

Below are the key attributes candidates will need to be confident of demonstrating.

● Passion for social mobility. We have big aims and are looking for those who share our desire to make education fairer in the UK.

● Ability to think on your feet. Delivering programmes with young people can be unpredictable, so you will need to be comfortable working reactively to solve challenges at short notice.

● Programme or project management experience. In particular the ability to be organised, plan ahead, and manage competing priorities and timelines.

● Experience with young people. Comfortable running a session or delivering a workshop with a group of young people from age 8-18. (Please note, the vast majority of our programmes are at secondary phase).

● Relationship building and facilitating. This is a public-facing role so you will be involved in communicating and delivering workshops to groups as well as communicating our mission to a wide range of stakeholders (business leaders, senior members of MATs, universities etc.).

● Excellent communication skills, particularly public speaking. You should be comfortable talking to groups of 5 or 500.

● Ability to make quick and clear decisions.

Desired characteristics and experience

Below are attributes that would be useful in the role. However candidates that have less experience in these areas should not be discouraged from applying. 

● Understanding of the specific barriers to social mobility, both nationally and regionally, and the context for the young people we work with.

● Experience of sales or partnership management/development, particularly with schools or universities.

● Experience of working in education settings.

● Existing network of relevant sector contacts in schools and/or universities, or demonstrable ability to quickly establish new connections independently.

Key details Benefits (for employed staff)

● An opportunity to contribute to an exciting charity with scope to input widely and take on new responsibilities.

● 28 annual leave days (pro rata).

● Fridays off during non-term-time (pro rata).

● Access to a 24-hour employee assisted helpline facilitated independently by Health Assured.

● Access to BrightHR perks, including a range of retail discounts. Key Information:

● Annual salary for fixed-term position: £30,579 (pro rata)

● For freelance contracts: day rate typically in the range of £180-£220 per day depending on experience and location. Freelancers will be engaged on a self-employed basis.

● Starting as soon as possible through to week ending 31st July 2026

● Remote role with travel to schools across Cornwall. The majority of working days will require a trip to 1-2 schools in your region.

● Reporting to our Programmes Team Leader 

Please note this is a remote based role with regualr travel across the South West.

How to apply

● Please apply with a CV and brief covering letter 

● Please include whether you are applying on an employed or freelance basis, your earliest start date, and (if freelance) your proposed day rate.

● There will be one interview round, likely conducted weeks beginning 17th and 24th November

Wallace & Gromit’s Grand Appeal is seeking a talented individual to fill a brand-new role in our fundraising team: Individual Giving Assistant.

This role is a fantastic opportunity for an individual with great attention to detail to start or further their fundraising career in a fast-paced, ambitious and creative charity by bringing their skill and passion for people to a role that makes a real difference every day. 

• You'll play a vital part in the smooth running of our Individual Giving and supporter care operations, helping manage donations, lotteries, raffles, legacies and in-memory giving.
• You’ll help deliver our ambitious fundraising programme and inspire more people than ever to support our work, while delivering exceptional support to our incredible community of fundraisers and donors.
• You’ll keep our donor database accurate and compliant.
• You’ll help make sure our fundraising runs efficiently across the charity.

Above all, you’ll help ensure every supporter and donor feels part of something extraordinary.

Job Title: Hertfordshire Project Assistant

Salary: £27,150 (London Fringe weighting)

Position Type: Full time/Fixed term (until December 2028)

Reports to: Scaling Manager

Based at: Remote, with travel to schools in Hertfordshire

Working Hours: 5 days a week, 9am-5pm (flexible)

Pension: School Food Matters matches pension contributions at 7% of pensionable earnings

Holiday: 31 days including bank holidays that fall on working days. Holidays must be taken during the school holidays

This role requires occasional work outside of core hours (for example, if visiting a school breakfast club). It also requires travel to schools across Hertfordshire, so access to a car would be desirable. Training for delivery of the programme will be provided online and in person, and you will be expected to travel outside of Hertfordshire for some of these sessions.

Background to School Food Matters

At School Food Matters we believe that school food can unlock a happier, healthier, more sustainable future for every child. We want a school food system that delivers for all children, so they can enjoy nutritious, delicious and sustainable school food and leave school with an informed and positive relationship with food. To achieve this, we campaign for a better school food system, bringing the voices of children, parents, and teachers to government policy, and deliver fully funded food education programmes in schools across the country.

Background to Nourish

Our Nourish programme supports schools to create a food environment that puts children and young people's nutrition first. The evidence-based, multi-component programme helps schools to develop action plans and policies to cover the food served across the whole school day. Nourish uses a collaborative whole school approach to food involving everyone across the school community to create lasting positive change.

Job purpose

· To support two Project Officers with the delivery of Nourish in 40 schools in Hertfordshire (primary, secondary and SEND settings) over 3 years

Key tasks include

· Recruit schools to take part in Nourish

· Shadow and support project team to deliver in person food audits in schools

· Build relationships and work closely with teachers, teaching assistants, cooks, kitchen teams and senior leaders in schools in Hertfordshire to improve the food they offer their students

· Provide practical support to the project team with setting up workshops including paperwork and food shopping

· Provide admin support to the project team

· Tailor Nourish resources for Hertfordshire schools where required

· Collect data and maintain accurate records relating to the project

· Gather content for our comms team, website and social media platforms

· Keep project team fully updated on progress

· Keep up to date with safeguarding requirements and reporting procedures.

· Maintaining the ethos of the charity and positively promoting our work at all times

· You will also be expected to undertake any other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential.

Person Specification

Essential

· Excellent administrative and organisational skills with great attention to detail

· Excellent IT skills including excel, word and email

· Ability to work in a team, and seek help when needed

· Comfortable engaging with variety of audiences (students, school staff and parents), incl. writing and responding to email, conducting telephone, virtual and face to face meetings, and running workshops

· Self-motivated and optimistic with a can-do attitude

Desirable

· Experience of working for a charity or not for profit organisation

· Experience of working in schools

· An interest in food education and children’s health

· Access to a car

Job Description

International Medical Corps UK is a global humanitarian organisation saving and rebuilding lives through healthcare, training and community development. International Medical Corps UK works alongside International Medical Corps and International Medical Corps Croatia, currently responding to humanitarian emergencies and communities afflicted by conflict, poverty and natural disaster in about 30 countries.

JOB SUMMARY: Ensure that assigned countries received effective day-to-day HQ support. Advocating for the needs of the assigned Countries needs within the organization and ensure that programme Officers effectively coordinate communications between all departments, including compliance, programming, logistics, legal, security, human resource and communication. Supervise, mentor and coach assigned Program Officers and Assistants. Develops and monitor staff performance targets with clear objectives and timelines

MAIN TASKS AND RESPONSIBILITIES

• Supervises, mentor and coach assigned Program Officers and Assistants
• Develops and monitor staff performance targets with clear objectives and timelines
• Deployment to the field to support in program or mission startup, staff coverage, and close out.
• Supervise the coordination of country strategy development
• Ensures the field programs team fulfill contractual obligations and commitments to beneficiaries and stakeholders for assigned countries
• Ensures that donors and internal reporting is submitted on time and in fulfilment of contractual obligations for the countries covered
• Ensures that established processes and procedures are followed by the Program Officers and flags issues as necessary to the Senior Manager
• External representation as required with donors
• Guide assigned programme team toward best work standards and schedules; ensure effective implementation in the region; facilitate appropriate development and training for regional employees; ensure timely review of employee work quality and initiate transparent steps to correct inadequate performance; approve employees' work schedules and time reports;
• Assist in the selection and assignment of best qualified regional personnel; plan for transition and succession; handle employee relations matters in association with Human Resources standards and in accordance with International Medical Corps Human Resources policies, guidelines and procedures;
• Ensure that the staff is adhering to the policies and procedures set forth in official guidelines

Perform other duties and responsibilities as assigned. Please note that the duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive. This job description is subject to review to ensure that it reflects the strategic direction requirements of International Medical Corps UK.
 

Job Requirements

MINIMUM QUALIFICATIONS

• Typically, a Bachelor's degree in related field + Project management certification + Significant relevant experience..
• Significant relevant experience managing, building, leading and developing a team of staff and field- based work experience in the sector.
• Experience implementing as a Senior Program Officer or in managerial role
• Experience in leading development of large-scale or strategic proposals, including the development of project budgets greater than $5 million
• Experience in implementing projects funded by US, UK, EU, Canadian, Australian, UN and other donor governments
• Experience of project and financial management in a multi-partner or multi-agency consortia
• Demonstrated experience of developing and managing relationships with donors
• Knowledge of Project cycle management
• Experience with Logical Framework project planning and design
• Proposal development skills
• Knowledge of major donors rules and regulations
• Experience in representing externally project information
• Financial and other data systems to produce budgets, analyze data and track trends
• Strong analytical skills to determine overall grant performance
• Ability to coach, mentor and effectively manage a team
• Good interpersonal and communication skills including influencing, negotiation and coaching
• Results driven and ability to meet deadlines
• Staff management skills and diplomacy
• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
• Extensive travel maybe required
• Fluent in written and spoken English​

Job Summary

Learning Support Assistants support PiP’s Development Workers to deliver a flexible programme of learning and development opportunities; ensuring that students can actively participate and engage in sessions, giving student’s maximum opportunity to learn and develop. 

PiP’s programmes focus on four learning pathways:

- Independent Living Skills

- Creative and Performing Arts

- Health, Wellbeing and Happiness

- Employment and Vocational Skills

The role incorporates session delivery, recording and monitoring student progress, key working responsibilities such as liaising with student’s support networks and involvement in PiP’s wider work. 

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Experience of working with people with learning disabilities, or a similar vulnerable service user group in care or educational settings
• A strong commitment to person-centred support and advocacy
• A passion for enabling positive change in the lives of our students
• The character and communication skills to be an effective and supportive team member
• Energy, initiative and a proactive attitude
• A calm and creative approach to challenges and problem solving

What We Offer:

· You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish. 

· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)

· We offer a travel subsidy to help with the cost of commuting.

· We provide a 4% pension contribution

· Incremental pay progression

· When we can, we try to have an early finish on Fridays for staff at 4 pm

· Free Employee Assistance Programme 24/7 including access to counselling

· We offer regular team meals and social-generally during work hours and they are optional.

· We offer a cycle-to-work scheme and other staff discounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date: Friday, 28 November, 2025

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.  

Programme Manager & Facilitator - LifeSkills (Wales)
Inspire the next generation. Shape the future workforce.

About LifeSkills
LifeSkills is an innovative programme designed to inspire and equip young people with the essential skills for the 21st-century workplace. From CV writing and interview techniques to creativity, resilience, and managing your online presence - LifeSkills helps young people build confidence and prepare for the future.

About the Role
As a Programme Manager & Facilitator, you’ll play a key role in delivering LifeSkills workshops in schools across Wales, both in person and online. You’ll bring the content to life, engage students, and work closely with schools and Barclays colleagues to ensure the programme’s success.

What You’ll Be Doing

• Become an expert in our ready-made online resources to deliver engaging and impactful workshops.
• Develop and manage a delivery plan to meet student engagement targets and coordinate volunteer involvement from Barclays staff.
• Monitor, evaluate, and report on programme outcomes in line with contract requirements.
• Collaborate with Programme Managers and Facilitators in Scotland and Northern Ireland to share best practice and drive continuous improvement.

What We’re Looking For

• Proven experience in programme management and workshop facilitation.
• A confident communicator who can adapt delivery to suit different audiences and learning needs.
• Strong relationship-builder with experience working with schools, businesses, or community organisations.
• Organised, proactive, and passionate about making a difference.

Additional Information

• Contract:Fixed-term until July 2027 - flexible part-time hours
• Location:  Home-based in Wales, with regular travel required across South West and South East Wales for programme delivery and participant engagement plus regular visits to the BITC Cymru office in Cardiff
• Salary: £27,945 to £32,000 full time equivalent per annum (pro-rata for part time i.e. 0.8 FTE/28 hours per week £22,356 to £25,600 per annum)
• Working pattern:We are open to discussing flexible working requests.This role could be undertaken on a full-time, term-time only arrangement.  Alternatively, this role could be undertaken on a part time basis - 0.8 FTE 28 hours per week (0.8 FTE). 
• Due to the nature of this role, a satisfactory DBS (Disclosure and Barring Service) check will be required.
• Dates:
  • Closing date Sunday 30 November 2025 at midnight
  • Interviews on Monday 8 December and Tuesday 9 December 2025

About Chapter One

Chapter One is a small but growing charity, working to ensure that every child has 1:1 reading support at the time they need it most.

Our Early Literacy Intervention (ELI) programme provides daily, tailored 1:1, 7 minute phonics sessions for children who are behind in phonics. Using a bespoke technology tool that can be aligned to any school phonics scheme, a trained Early Reading Interventionist works individually with target children. We currently have ELIs working in 11 schools in London, East Sussex and the West Midlands, with plans to expand. Data from 2024-25 showed that children receiving ELI support had a phonics screen pass rate of 95% (10% above school cohort averages).

Chapter One also offers a unique Online Reading Volunteer programme which currently supports about 3,500 children a year. It pairs struggling five to seven-year old (KS1) readers with reading support volunteers who come from over 170 local and national businesses. The volunteer pledge is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. For more information about our programmes please visit our website and watch our videos.

About the role

Working 30 hours per week over 5 days, for 44 weeks a year, you will be responsible for the day-to-day running of our Early Literacy Intervention (ELI) programme in the UK. You will manage a team of part-time ELI practitioners, visiting them regularly in school to provide supervision, quality assurance and support. You will lead on the relationships with schools involved in the programme: organising and overseeing programme delivery; sharing regular data summaries and ensuring pupil progress. As the programme grows, you will also be responsible for the recruitment and training of new ELIs.

We are looking for a highly motivated individual who has recent experience of teaching and/or leading phonics with an excellent understanding of phonics pedagogy and the ability to train and develop our ELI practitioners. The successful candidate must be willing to travel to the schools we work with, initially in (but not limited to) London, East Sussex and the West Midlands. Travel expenses will be paid.

Key Responsibilities
Staff management

• Lead and manage a team of Chapter One Early Literacy Interventionists (ELIs) to effectively deliver the Early Literacy intervention programme in schools.
• Visit ELIs in school regularly to provide supervision, quality assurance and support.
• Recruit, train and induct new ELI practitioners as required.
• Design and create training materials for new ELIs.
• Provide annual training for teachers who have pupils taking part in the programme.
• Conduct monthly supervision meetings and annual appraisals of ELI practitioners and clearly document these.
• Lead the fortnightly ELI meeting, supporting with any issues which may arise.

Programme delivery, school liaison and evaluation

• Ensure ELIs baseline each pupil when they begin and track pupil progress throughout the year.
• Proactively monitor session numbers in all schools and support ELIs to increase session numbers if necessary.
• Conduct termly data meetings with schools to share data trackers and ensure that schools are fully informed about pupil progress.
• Lead on the documentation of key processes and step by step guides for the ELI team and ensure that these processes are followed.
• Analyse pupil data both for ELI pupils and non-ELI pupils to produce reports and identify trends, sharing with the Evidence and Impact Manager as required.
• In collaboration with the Schools Development Manager, conduct annual renewal conversations with partner schools.

Platform development

• Be the first port of call for ELI practitioners for the operation of the Chapter One Early Literacy platform, escalating issues as necessary.
• Liaise with the platform development team to feedback on platform bugs and areas of improvement.
• Proactively identify new directions for the development of the platform, in line with the latest pedagogy and research on early reading, and liaise with the Product Manager and development teams as required.

General responsibilities

• Liaise with Managers in all other departments as required.
• Participate in business planning and objective setting and attend the School and Parent Engagement group meeting each term.

Qualifications Criteria

• Qualified teacher status (QTS)
• Right to work in the UK

Required skills & experience:

• Experience of working in education
• Experience of teaching or leading early reading and/or phonics
• Understanding of current phonics pedagogy and diversity of phonics schemes
• Experience of line management
• Highly motivated, energetic individual with excellent interpersonal and organisational skills
• Ability to adapt and embrace a changing environment
• Excellent personal planning and a proven ability to work independently
• Excellent interpersonal skills with the ability to build relationships at all levels inside and outside the organisation
• Highly computer literate with hands-on experience of using MS Office and platforms and tools
• such as Google analytics, PowerPoint and more
• An understanding of Child Safeguarding
• A commitment to Chapter One’s mission and values

Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

As a receptionist, you will be the first point of contact for MSI staff, visitors, and contractors. Duties include offering administrative support across the organization, welcoming and greeting guests who visit the business.

You will also coordinate front-desk activities, including distributing correspondence, Mail, deliveries and redirecting phone calls. To be successful in this role, you should have a pleasant personality, as this is also a customer service role. The role also requires that you should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and being able to manage demands are timely essential for this position.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills  
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree: additional certification in Office Management is a plus

Key responsibilities:

• Telephone Calls: answer the main phone, transfer calls, and take messages in a professional succinct manner using tact and discretion as required
• Visitors: welcome visitors to the building and ensure they are signed in and inform the team member their visitor has arrived
• Deliveries: on arrival of deliveries, contract the team member and ensure the stock is taken to the appropriate location
• Mail: sort post into relevant pigeonholes and distribute to teams in a timely manner. Inform team members of ‘signed for’ or urgent mail. Collect and prepare outgoing letters and parcels for Royal Mail, DHL, or other courier services collection.
• Meetings: approve room bookings on the intranet, arrange for projectors, refreshments, and lunch as and when required.
• Order office supplies: stationary, leaflets and other publications as and when required
• Typing: including routine correspondence, listings, and reports (using Word, Excel & PowerPoint)
• General office duties: faxing, filing, photocopying, and franking mail
• Provide occasional administrative support to other MSI teams
• Cover holiday and sickness: ensuring the front desk is always covered
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g.,pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Keep updated records of office expenses and costs
• Maintain health and safety standards in the office and report repairs and issues
• Monitoring storage needs and office management requirements
• Liaising with contractors to ensure that works have been carried out ( cleaning, waste collection) etc

Formal education/qualification

• No formal educational requirement, qualification through experience is sufficient for the role OR Detail formal education requirements.

Please contact us for the full JD.

Location: London, UK, 5 days per week in the office.

Full-time: 35 hours a week, Monday to Friday.

Contract type: Permanent.

Salary: £22,932 – £26,915 per annum for UK based candidates. Discretionary bonus + benefits. 

Salary band: BG 3

Closing date: 4th December 2025 (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply. 

Salary: £39,152 starting salary (salary range will increase to max £41,771 via the length of service) per annum. 

Contract: Permanent basis contract (funded until September 2028).

Hours: Full-Time 35 hours per week (excluding lunch breaks)

Location: Manchester office (please note regular travel to and across Greater Manchester is required). We will consider UK-based hybrid working options. 

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

To succeed in the role you will need to demonstrate:

• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
• Understanding of the Greater Manchester city-region context, including the key organisations and decision makers on issues of migration.
• Understanding and/or experience of working with lived experience groups including appreciation of the barriers and mechanisms to ensure engagement is meaningful, sustainable and includes accountability.
• Experience of understanding and working with the asylum and refugee communities in Greater Manchester.
• Strong networking, facilitation and partnership-building skills with significant experience of delivering collaborative projects and/or partnerships.
• Excellent project management skills with experience of successfully managing complex programmes of work.
• Ability to assess support needs and provide high quality development support to a range of frontline organisations.
• Understanding of the current and future challenges faced by organisations that provide services for asylum-seekers, refugees and migrants in the UK.
• Understanding of monitoring and recording systems and how they produce effective data to measure impact.
• Experience of overseeing granting arrangements and management of grantees.
• Understanding of the Asylum and Immigration System, legal literacy, IAA, and access to justice and commitment to developing knowledge/attending training.
• Ability to draft impactful blogs, social media posts, presentations and reports in English, tailored to various audiences, including people with lived experience and funders.
• Ability to plan and manage own workload, as well as an open and reflective attitude to own work and experience.
• Ability to use Information Technology to the required standard and willingness to learn new technology.

Those with lived experience as a refugee are particularly encouraged to apply

Closing date: 23:59 on 27 November 2025

Interviews: 9 December 2025 (on Zoom)

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

• Skilled Worker visa: shortage occupations 
• Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.

Location: HMP Leyhill
Job Type: Part time, 7 hours per week (weekend working)
Contract Type: Permanent
Salary: £23,810 per annum FTE (£4,444.50 per annum pro rata)
Benefits: Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme

As Visits Centre Assistant you will provide support to families visiting loved ones in the Visitor Centre, visitor centre services include play and children’s services, and a catering service. You will work as one of the PACT Family team, you will be based primarily in the prison's visitor centre and visits hall providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days and supporting the play service.

A Visits Centre Assistant provides support to families visiting loved ones in the Visitor Centre. Visitor centre services include play and children’s services, and a catering service.

About You:

To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have the ability to contribute to planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Furthermore, you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.

What Pact Offer:

Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

How to apply:

If you feel you meet the requirements of this post, please complete an application form by clicking the 'apply now' button.

* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120 years of service delivery.

You may also have experience in the following: Customer Service, Charity, Charities, Third Sector, Not For Profit, Catering, Family Services, Food Hygiene, Catering Assistant, Play Support Assistant (Justice Services), Visitor Centre Support Worker, Family Support Worker, Family Engagement Worker, Family Liaison Worker, Safeguarding Support Worker, Offender Family Support Worker etc.

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