Assistant Support Workers Jobs

Strategic Communications Manager (Campaigns)

£56,401 per annum

Full time, 35 hours per week

Permanent contract

London based contract with the option of hybrid working in the office and from home*.

Too many people miss out on the essential rehabilitation they need after major events like strokes and heart attacks or to manage a condition such as arthritis and chronic obstructive pulmonary disease.

You might be one of those people.

One in four people in the UK now live with a long-term health condition, so the chances are you at least know someone whose quality of life could be improved through better care outside of hospital.

We are working tirelessly to deliver change – and now we need your help to make it happen.

About the role:

In this role, you will plan and manage the coordination, delivery, quality control and evaluation of assigned communication campaigns (initially focusing on our rehabilitation and exercise workstreams) and other communications projects as required.

You will advise directors, assistant directors and workstream leads on how communications can help achieve their strategic goals. Additionally, you will work closely with comms and policy colleagues in-house to deliver plans.

Please review the job description below for full details.

About you:

We’re seeking a talented Strategic Communications Manager to work in a high profile area.

You need to be a problem-solver, able to create a plan with tactics to target different audiences and political influencers. You also need to be creative and capable of writing and producing high quality content.

You should have an excitement for communicating using digital platforms, but have a sound grounding across other disciplines to work with our talented teams throughout the organisation.

With extensive experience of successfully managing a significant health or social care campaign or similar type of experience, you will have in-depth knowledge of how to use digital and non-digital campaigns to influence behaviour and effect policy changes.

You will be able to work collaboratively across the organisation, offering support to colleagues and the accountable Assistant Director to enable them to use qualitative and quantitative data to gain insight into the audience.

Finally, you will have the courage to take risks, follow through on what you say you will deliver, be open to learning and looking for an organisation with a culture where all of that is encouraged.

Click on "Apply via website" to view a copy of the job description and person specification.

Want to find out more? We will be holding an open webinar on Friday 19 April at 12:00pm, where we hope you can join us to hear more about the role, and to enable you to ask any questions. Please contact Tina Suttle-Smith via our London Office to request a link to join. Please note, you do not need to attend the webinar to apply for this position.

 For an informal discussion about the role with Sara Hazzard, Assistant Director Strategic Communications and Co-Chair Community Rehabilitation Alliance, please contact Tina Suttle-Smith at our London office. 

Why work for the CSP?

The CSP is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please click here for further information.

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays, Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

 *The CSP operates hybrid working where employees can work between their home and the office. Through discussions with line managers, the CSP encourages employees to decide how, when and where they work best in a way that balances the needs of the CSP, the team and themselves. Employees are still expected to attend the office for in person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

 Closing date: 10am, Thursday 25 April 2024

Interview date: 09 May 2024 (In person at the CSP London office)

 If you require any adjustments during the application stage, please contact our Human Resources team. 

The CSP is committed to equity of opportunity, and we aim to provide a working and learning environment which is free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society we work and live in and therefore positively encourage candidates from all sections of the community to apply. To see our Equity, Diversity and Belonging strategy please visit our website. 

No Agencies

Head of Healthcare Relations - Listen to Families

Location: Homebased with extensive travel across the South East to prisons and other Pact premises
Contract Type: Fixed Term Contract
Job Type: Full time, 37.5 hours per week
Salary: £46,225 per annum plus £1,500 market supplement
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance

Would you like a role where you can create systemic change in prison healthcare?

Listen to Families is an innovative new service to improve prison healthcare by involving families and carers more proactively in the process. A pilot project - the first of its kind - has been running in London for around 18 months. It seeks to create mechanisms and opportunities for families to be heard and influence how healthcare services are delivered and developed.

The service listens to the views and experiences of families, feeds that back to the NHS and providers, makes recommendations about where improvements could be made, and works with them to co-produce solutions with people who have lived experience.

This role holder will set up a similar pilot project in four prisons in the South East – HMPs Elmley, Downview, Huntercombe and Aylesbury. This is an opportunity for someone to join and shape the delivery of the project from the day one.

We're looking for:

• A good understanding of service user engagement practices and methodologies.
• Understanding of the importance of professional boundaries and the complex/vulnerable nature of our service users.
• Knowledge and understanding of the diverse needs of prisoners and their families, including those from marginalised communities.
• Experience of service user involvement with diverse groups, ideally including people who have been affected by the criminal justice system.

We would welcome applications from people who have lived experience – that could be as a family member of someone in prison; or as someone who has been in prison.

Organisation:

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

How to apply:

If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button

Other information:

Pact is an equal opportunity employer and welcomes applications from all backgrounds including those who have previous convictions (appointment to post is subject to a risk assessment). This post is subject to a 6 month probationary period, verification of identity and proven right to work in the UK, satisfactory HMPPS/ MoJ Security Prison Vetting, satisfactory employer references covering a minimum of 3 years and a satisfactory enhanced DBS. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

You may also have experience in the following: Prison Healthcare Engagement Manager, Family-Centered Healthcare Liaison Officer, Healthcare Community Engagement Lead, Family Advocate for Prison Healthcare, Prison Healthcare Liaison Officer, Family Engagement Coordinator for Healthcare Services, Healthcare Family Liaison Specialist, Healthcare Involvement Project Manager, Family Voice in Prison Healthcare Coordinator, Healthcare Collaboration and Engagement Specialist, etc.

REF-212 934

We’re hiring! SMART is looking for a full time Senior Employment Adviser to supervise a team of employment advisers providing support to people who face barriers to obtaining and/or retaining employment, due to mental ill-health, and manage a caseload of their own. 
 
We offer a friendly, collaborative, hybrid and integrated work environment in partnership with CNWL’s Talking Therapies service, as well as a pension program, 28 days annual leave (plus public holidays), employee led HR processes and a competitive salary.
 
Ideally you will: be able to provide leadership and motivation to your peers; have experience of working with people who have mental health needs/emotional difficulties in an employment setting; be knowledgeable about relevant laws and policies relating to employment, disabilities and equal opportunities; have experience of working within multi-disciplinary teams and; be able to liaise with other services and professionals on service users’ behalf.
 
Please send us your CV and a covering letter (no more than 2 pages of A4), covering the ‘competencies and experience’ part of the person specification.
 
We are working to tight recruitment deadlines, so will be interviewing suitable candidates as soon as possible. The application deadline is Sunday 5th May, 23.30pm.

Your new company
I am working exclusively with a Regulator, and we are looking for a Senior Policy Officer to join the Standards team on a permanent basis. This role works across the organisation on numerous programmes that are integral to the work of the regulator. You will be supporting the two Policy managers to enforce minister policies from Central Government departments. The team within this regulator regularly promotes internally.

Your new role
The successful candidate will be:

• Manage policy initiatives from start to finish and provide support to the development of the standards to key internal and external stakeholders.
• Work collaboratively across the organisation to contribute to a programme of cross-org policy initiatives.
• Conduct desk-based research to support policy development, ensuring evidence-based policy decisions are being made.
• Engage with internal and external stakeholders, including facilitating workshops, focus groups and policy forums.
• Work closely with colleagues from the devolved nations and NI.

What you'll need to succeed
This position is ideal for someone who has

• Experience of Policy work, at the Policy Assistant, Officer, Senior Officer, or Advisor level.
• Able to work collaboratively and independently to achieve multiple priorities.
• Experience of working with key internal and external stakeholders.
• Experienced at preparing high quality policy documents, reports, and briefings.
• Worked for a Charity, Non-Profit, Regulator or Government Body (highly desirable)

What you'll get in return
This is a fantastic position for someone with well grounded Policy experience in the public sector. Working with this regulator means there is clear career progression, with a management role achievable in the first few years. Other benefits include a 14% employer pension contribution, 30 days annual leave plus bank holidays and private medical insurance.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description: Fellowship Programme Officer

Line Manager: Team Leader (New Fellows)

Objective: The Programme Officer provides individualised support to Fellows, facilitates placements and secures funding. The Programme Officer also contributes to project management activities.

Duration: For an initial period of 12 months, subject to review.

Start date: 1 May 2024, or as soon as possible thereafter.

Hours: Full-time. Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm.

Salary: £30,240 per annum

Number of posts: 2.

___________________________________________________________________________

Organisational Background

The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to rescue academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper. A number of Cara’s founders and Council members also personally provided places and/or funds to help individual academics; and Cara, known in the 1930s as the AAC, later the SPSL, was closely involved in the successful effort in 1933 to bring to London the Warburg Institute art library, which had been prohibited by the Nazis, and six of its staff. The Fellowship Programme is the continuation of the rescue mission operation started in 1933.

Cara has been a lifeline to academics at risk for just over 90 years, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine. Cara support is typically framed as temporary sanctuary offered at times of heightened risk.

Cara Objectives ‘To assist academics who have been, or are, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’

‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’

This is a critical time to join our dedicated and friendly Fellowship Programme team as we expand our capacity to support at-risk academics from the Middle East, Sudan, Myanmar, Afghanistan, Ukraine and Russia and many other countries.

 Fellowship Programme Officer Role & Responsibilities

Fellowships

• Lead on New Fellows Team cases and provide comprehensive support to Cara Fellows using trauma-informed practice.
• Secure fee waivers, bursaries & in-kind support from universities, research institutes and other funding bodies.
• Provide logistical support to Fellows prior to and after their arrival in the UK.
• Coordinate with regional exam centres to facilitate IELTS or equivalent fee waivers for Fellows.
• Collect and interpret regional intelligence to inform Fellowship Programme advice and guidance.
• Write and send official documents to Fellows.
• Develop relationships with universities and other partner organisations.
• Conduct due diligence on Fellows’ documents and risk.
• Assess Fellows’ suitability for academic placements and liaise with experts for their professional opinion.
• Assess Fellows’ English language abilities.
• Attend weekly meetings with the team.
• Support Fellowship Programme with ad hoc responsibilities.

Visa Advice & Guidance

• Liaise closely with Fellows and hosting universities on visa related issues (Student and Temporary Worker (GAE) visas).
• Liaise with independent legal advisors where necessary.
• Research and update visa guidance to reflect changes in complex immigration regulation.

Managerial Support

• Provide advice and guidance to Fellowship Programme Assistants
• Contribute to Fellowship Programme policy changes and decision-making.

Finance

• Make payments to Cara Fellows and non-Fellowship related payments.
• Document financial transaction records.
• Record all financial and in-kind support from universities and other partner institutions.

Monitoring and Evaluation

• Assist new arrivals with handover to the Active Fellows’ Team.
• Record and report on the efficacy of IELTS or equivalent fee waivers to relevant bodies.
• Assist with compilation of reports to funders.

Administration

• Provide support for general enquiries.
• Present and collect data
• Ensure safekeeping of confidential information
• Maintain detailed records of correspondence, documents, and activities.

Project Management

• The Programme Officer will have the opportunity to contribute to the management of internal projects within the Programme.

Responsibilities also include related activities that might arise in relation to the Fellowship Programme as required by the Executive Director or Deputy Director/Fellowship Programme Manager.

 

Benefits of Role

· Challenging but rewarding work, always life-changing, sometimes life-saving

· Competitive salary

· Team and individual training opportunities

· Weekly case review meetings with line manager, plus quarterly 1-1 sessions with manager to discuss role and to plan individual professional development

· Hybrid working, home and office (usually 2 days each week in the office)

· Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm

· 25 days plus Bank Holidays annual leave entitlement

· 8% employer pension contribution

· Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes 

 

Person Specification

 

Essential

· Bachelor's degree

• Fluent English (spoken and written).

· Proactive with a willingness to learn

• Confident and empathetic with strong interpersonal and communication skills.
• Ability to work under pressure in a fast-paced environment

· Keen team player who is ready to support and help colleagues

• Excellent record keeping and attention to detail. 
• Ability to work independently and in a team
• Good time management with ability to prioritise and independently work to deadlines.
• Understanding of issues of confidentiality.
• Interest in and commitment to the work of Cara
• Confident use of Microsoft package
• Good knowledge of current global issues.

· Ability to have difficult conversations

Desirable

• Masters or equivalent experience
• Casework experience
• Arabic language skills are desirable. Other foreign languages (such as Farsi/Dari, Pashto, Ukrainian and Russian) will also be considered.
• Salesforce/CRM software experience
• Project Management experience.
• Experience in a supporting role with people with lived experience of forced migration

We have an exciting opportunity to join our Sport Team. We are seeking a skilled and dedicated individual to join our Opportunities Programme as Sports Manager. In this role, you will play a vital role in overseeing our in-house and community-based Sport Project. Your aim: To help make physical activity accessible to those experiencing homelessness.

About the role:

As the Sports Manager, you will be responsible for The Sport Project. You will be overseeing the day to day running of the project and management of the team including Sports Coordinators, freelancers, volunteers, and peers. You will be leading on expanding the reach of the project, forming partnerships with like-minded organisation and charities and advocating for the importance of physical activity within the homeless sector.

In your role, you will also manage relationships for grant givers and funders, including being responsible for budgets, reporting and reconciliations. Additionally you will support the team in the wider role out of the project across the homelessness community, at time this may involve helping to deliver a proportion of physical activity and helping to engage wider groups of participants and staff.

The approach taken with clients will be psychologically informed, incorporating an understanding of complex trauma and addiction. The outcomes for your role, include developing positive and sustained relationships with external partners and helping to make physical activity accessible.

About you:

• Experience managing staff or volunteers and freelancers.
• Experience and knowledge of managing projects or partnerships.
• Experience working with people from a variety of backgrounds and in different settings.
• Your toolkit includes practical expertise in group dynamics and co-production, or you have the enthusiasm and aptitude to develop these skills.
• Experience of working or supporting vulnerable people, rough sleepers or people with mental health, physical health or substance use support needs.
• A non-judgmental approach to working with multi-disadvantaged/complex needs clients and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering .service objectives across work specialisms.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Wednesday 1st May at Midnight 

Interview Date: Wednesday 8th May 

Legacy Fundraiser

Location: This role can be based at any three of our Hospices: Charlton Farm in Bristol, Little Bridge House in Barnstaple or Little Harbour in St Austell and home.
Job Type: Full time, 37 hours per week
Contract Type: Permanent
Salary: £31,543 - £37,034 per annum

About Us

Children’s Hospice South West is a highly successful and well-established charity dedicated to the provision of hospice care for children with life-limiting conditions and their families in the South West.

About the role

Designing and developing marketing plans and campaigns for legacy and In Memorium giving under the guidance of the Individual Giving Manager, you will be responsible to ensure legacy fundraising is promoted as an integral part of CHSW fundraising and in line with CHSW’s fundraising strategy, to include development of and leading new fundraising initiatives and relevant events.

You will be leading, driving, developing, and delivering Gifts in Wills and In Memorium appeals and campaigns, developing effective Will writing and Tribute Fund partnerships and accountable for growth in legacy and In Memorium supporter bases.

You will be responsible for growing our legacy enquiries and pledgers and In Memorium donors and Tribute Fund holders by effective attraction, engagement, and stewarding strategies.
In addition to this, you will be supporting the Legacy Officer with the administration of the legacy notification caseload.

The successful candidate will have:

• Experience of working in a fundraising and/or marketing environment and developing integrated campaigns
• A proven track record of income generation working to targets and deadlines.
• Experience of successfully managing a wide range of activities in a team environment
• Strong interpersonal skills, to include verbal and written communication.
• Confidence, be engaging and have influential written/verbal communications skills, including public speaking.
• A full driving licence and (or ability to travel within the region).
• A qualification or relevant experience in Legacy Marketing/Administration and/or Fundraising would be advantageous but is not essential.

If you would like an informal discussion about this role, please contact us.

Closing Date: 22nd April 2024
Anticipated Interviews: 29th April 2024, held via Teams.

We reserve the right to close this vacancy early if sufficient applications are received; therefore, we strongly advise you to apply early.

CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must obtain an enhanced DBS disclosure. We welcome applications from all sections of the community. Charity Registration Number 1003314

Why Work For Us

Our employees work hard every day to make the most of short and precious lives. We are proud to support them with a range of enhanced benefits which include:

• 33 days (plus bank holidays) holiday entitlement, which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference

This fantastic opportunity will give you the chance to explore the wonders of the South West, whether you are already located here, you are a returner or looking for a different way of life; the South West offers a high quality of life and great leisure opportunities. These environmental attractions are matched by the excellent reputation of the highly successful Children’s Hospice South West (CHSW) as an organisation and local employer.

You may also have experience in the following: Legacy campaign management, Fundraising, Charity, Not for Profit, Third Sector, Business Development, Legacy, Charities, Fundraising Assistant, Fundraising Officer, Events Officer, Events Assistant, Charity Worker, Charity Fundraiser, Charity Fundraising Officer, etc.

REF-213 047

St Paul’s Cathedral School are pleased to be exclusively partnering with Robertson Bell in search of a new Financial Controller to join their team on a permanent basis. St Paul’s Cathedral School is an independent, co-educational boarding and day school for boys and girls aged 5 to 13 (Reception to Year 8). 

The Financial Controller will report into the Bursar and be responsible for for the whole of the School’s day-to-day accounting function to ensure effective procedures and robust controls are in place for all aspects of the function.

The organisation:

Situated in the heart of the City of London, at the East side of the Cathdral, the School enjoys state-of-the-art facilities for academic work, music, performing arts and sport in a single-site campus. With around 275 pupils (with up to 36 Cathedral Choristers who are boarding pupils), the School is small enough to ensure that each pupil receives individual attention, yet large enough to offer an array of academic and extra-curricular opportunities that a Prep school could deliver. There are 84 members of staff, comprising teachers, teaching assistants, music instructors and a support team. 

The role:

• Assist the Bursar to seek commercial income opportunities and monitor and advise on school investments through liaison with external investment managers.
• Deputise for the Bursar in all finance matters and at governor committees, or at SLT meetings when requested by the Head. 
• Support the Bursar’s financial and audit responsibility.
• Check Income & Expenditure (I&E) variances and explain and compare findings to previous year, to budgets and to forecasts.
• Prepare weekly cashflow forecast and monthly management accounts.
• Compile and analyse the annual school budget, setting and monitoring. 
• Prepare initial input data for new arrivals, departing staff, music teachers and additional overtime payments. 
• Modernise the finance IT package and update the finance manual.
• Oversee and administer school fee collection, process supplier payments and invoices.
• Prepare and present the annual accounts for the annual statutory audit and liaise with the auditors and implement audit findings. 

The successful candidate will be:

• A fully qualified Accountant (ACA, ACCA, or CIMA) or at Finalist level.
• Experienced in budgeting, forecasting and producing management accounts.
• A fantastic communicator.
• Experienced in developing and implementing financial systems and internal controls.
• Confident assisting with annual audits and in the preparing of annual accounts.

This position will be based officially at the head office in central London next to St Pauls Cathedral and will require the postholder to work from the office with occasional hybrid working. The closing date for applications is 23rd April, with interviews taking place the week commencing 29th April.

Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!

Helpline Advisor

We currently have an opportunity for Initial Support Agents (known internally as Triage & Early Intervention Officers) to join the team based at Ingatestone, Essex.  These roles are full time working shifts 8am to 4pm or 9am to 5pm Monday to Friday with the option of hybrid working.

We currently have both permanent and fixed term contracts (to March 2026) available and are interested in hearing from candidates looking for both full or part-time roles.  Please state in your application if you are looking for full or part time hours.

Position: 5475 Triage and Early Intervention Officer

Location: Essex/hybrid

Hours: Full and Part Time roles available . 8am to 4pm/9am to 5pm Monday to Friday

Contract: Permanent

Salary: £23,500.00 per annum pro rata

Closing Date: 22nd April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.

The Role

You will be supporting people on the telephone, by text or email from a variety of different backgrounds, all with different experiences.  No two days are the same and you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. 

These roles are based in the Essex office in Ingatestone. There may be an option for hybrid working between home and the office. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Working pattern will be either 8am to 4pm Monday to Friday or 9am to 5pm Monday to Friday.

About You

Previous experience is not required as you will receive robust training prior to working directly with clients.  However, you will need to have excellent telephone and IT skills as you are required to use a database and undertake all administrative and reporting requirements. You will receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

In Return…

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment and leisure discounts
• Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line.

Please note this role is being advertised by NFP People on behalf of our client.

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

We’re looking for motivated, enthusiastic and forward thinking registered staff nurses to work within our two In-patient wards that have 17 beds each for patients. You’ll have experience of working in end-of-life care within an acute or palliative care setting. We will also consider newly qualified nurses who want to develop a career in palliative care. The successful candidates will be keen team players with good interpersonal and communication skills who enjoy working in a challenging environment whilst displaying a caring attitude at all times.

You will need:

• To be a Registered General Nurse and hold a Intra Venous administration Accreditation
• The ability to plan, implement and evaluate care
• Experience of working in end of life care within an acute or Palliative Care setting.

Continuation of NHS Pension Scheme is available.

We offer 27 days holiday plus public holidays and excellent pension scheme.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Our shift patterns are:

• Late: 12.30 - 20:30
• Night: 20:00 - 08:00
• Long Shift: 07:30 - 20.30

For further information and to apply, please visit our website via the ‘Apply’ button.

Closing date: 6th May 2024

Applicants are subject to enhanced DBS (previously CRB).

Senior Helpline Advisor

Do you want to make a difference every day? Do you have resilience and adaptability?  Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced?

If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer)

In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team.

Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People)

Location: London/hybrid

Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available)

Contract: Fixed term until 16th January 2025

Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance).

Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.

The Role

As a Senior Triage Officer - Children and Young people’s Service, you will be:

• Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime
• Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance
• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
• Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements
• Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team
• Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice

About You

You will need to have the following essential skills:

• The ability to undertake impact and risks assessments and identify appropriate support
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
• Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system
• Ability to work independently and as part of a team, sharing, coaching others.
• Good communication skills, both verbally & written and ability to demonstrate empathy

In Return…

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line.

Please note this role is being advertised by NFP People on behalf of our client.