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We are looking for a Direct Marketing Officer to join our growing Individual Giving team at Samaritans. This role will assist in the creation, management and implementation of key campaigns and projects to recruit and retain supporters maximising loyalty and lifetime value.
A valued member of the team – you’ll also contribute to individual giving projects while supporting larger, strategic initiatives led by the 2 x Senior Direct Marketing Officers in the team.
This is a brilliant time to join the IG team at Samaritans as we continue to drive forwards our ambitious plans to enable us to be there for all those who need us.We’re progressing some exciting new projects and you’ll have the opportunity to develop a variety of skills and knowledge.
We are a supportive, creative, and ambitious team. We empower each other to achieve great things, and we’d love to have you join Samaritans and help us continue to succeed.
Contract
- £33,000 to £34,000 per annum plus benefits
- Full Time (35hrs per week)
- Permanent
- Hybrid working - Meeting in person and working collaboratively are things we value. This role is linked to our Ewell (Surrey) office with a blend of home working and office working.
- In-person working - at present, the team meet in the office 1-2 times per month.
- We are passionate about flexible working, talk to us about your preferences
About the role
You’ll manage a portfolio of business-as-usual (BAU) campaigns while supporting wider strategic activity, helping to maximise supporter lifetime value and grow income. This is an exciting opportunity to work across a variety of channels and collaborate with teams and agencies to deliver impactful campaigns.
What you’ll do
- Deliver end-to-end individual giving campaigns across channels such as direct mail, email, telemarketing, DRTV, face-to-face and digital acquisition (PPC and meta)
- Plan, execute and optimise campaigns, including segmentation, creative development, production and analysis
- Monitor performance and produce regular reporting, ensuring campaigns meet income and budget targets
- Work with internal teams and external agencies to deliver high-quality, compliant campaigns
- Support donor stewardship by ensuring timely and effective supporter thanking
- Contribute to campaign reviews and continuous improvement
- Help develop long-term strategies for individual giving and supporter growth
- Manage suppliers and agencies to ensure delivery on time and within budget
About you
You’re a proactive and detail-oriented campaign manager with a passion for delivering great supporter experiences. You enjoy working collaboratively and using data to inform decisions and improve performance.
You’re comfortable managing multiple projects and building strong relationships with both internal stakeholders and external partners.
What you will bring:
- Experience delivering individual giving or fundraising campaigns (multi-channel experience preferred)
- Strong organisational and project management skills
- Confidence using data and insights to inform campaign decisions
- Excellent communication skills, including copywriting and proofreading
- Experience working with agencies and external suppliers
- Collaborative approach and ability to manage competing priorities
Full outline in the Job description file below.
Why Samaritans?
At Samaritans, people matter deeply. We know that meaningful impact starts with how we support each other.
We are committed to creating an inclusive, supportive and flexible workplace where everyone can thrive. We value diversity of thought, background and lived experience, and we actively encourage applications from people from all communities.
Every person at Samaritans plays a role in helping fewer people die by suicide. If you are motivated by purpose, compassion and the opportunity to make a lasting difference, we would love to hear from you.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
To Apply
If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.
Please note the application questions have a 300word limit for each answer.
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.
All applicants will receive notification of the outcome of their application, at the appropriate time.
Applications close at 9am Thursday 18th June.
We'll be reviewing applications as they come in and inviting candidates to interview throughout the process, so we encourage you to apply as soon as possible. We reserve the right to close the role early if we find the right candidate.
Registered Charity
101 - 500
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.
The client requests no contact from agencies or media sales.
Thank you!
At Samaritans, our vision is that fewer people die by suicide. Every day, our volunteers and staff provide life-saving emotional support to people in distress, and behind that work is a culture built on compassion, inclusion, learning and human connection.
We are looking for a Senior Community Fundraiser – Scotland to help grow income, strengthen supporter relationships and unlock the power of community fundraising across Scotland.
This is an exciting senior role within our Community and Events team, working closely with colleagues and volunteers across our Scottish network. You will develop fundraising opportunities that reflect Scotland’s distinctive communities and supporter landscape; while helping volunteers, branches and supporters play their part in our life-saving work.
Contract
- £42,000 (FTE) per annum plus benefits
- Full Time (35hrs per week)
- Fixed Term (18 months)
- Hybrid working - Meeting in person and working collaboratively are things we value. This role is linked to our Edinburgh office with a blend of home and office working and occasional travel to our central office based in Surrey.
- In-person working: Minimum of 1 office day each week in the Edinburgh office, normally Wednesdays.
- We are passionate about flexible working, talk to us about your preferences.
About the role
The role will be line managed within the Community and Events team, while working closely with the Scotland office to shape and deliver fundraising growth across the nation.
This role will also require occasional travel to our central office in Surrey Ewell or our London Hub office on Leadenhall Street
What you’ll do
Grow community fundraising income in Scotland
- Lead the day-to-day delivery of community fundraising activity across Scotland.
- Identify, develop and manage a strong pipeline of supporters and fundraising opportunities.
- Manage income budgets of around £200k or more and contribute to forecasting, reporting and performance analysis.
Build strong supporter and volunteer relationships
- Build and steward relationships with volunteers, branches, individuals, community groups and corporate partners.
- Champion excellent supporter journeys that attract new supporters and deepen existing relationships.
- Support volunteers and branches to reach their fundraising potential.
Work across Samaritans
- Support the development and delivery of the Community and Events fundraising strategy and operational plans.
- Develop networks across Scotland to raise Samaritans’ profile and unlock new opportunities.
- Work across the organisation to embed a “One Samaritans” approach to fundraising and engagement.
- Ensure activity complies with charity law, fundraising regulation and data protection requirements
About you
You’re an experienced community fundraiser who thrives on building relationships and making things happen. You enjoy working collaboratively, influencing stakeholders and supporting volunteers to succeed.
You’ll be confident working at both strategic and operational levels, balancing planning and delivery while keeping supporters and volunteers at the heart of everything you do.
What you will bring:
- Significant experience in community fundraising with a strong understanding of fundraising operations
- Proven ability to manage an income portfolio of £200k+ and work to financial targets
- Excellent relationship‑building, stakeholder management and influencing skills
- Experience of working with and supporting volunteers
- Strong understanding of charity legislation and fundraising best practice
- Experience of working cross‑departmentally and collaboratively
- A genuine commitment to Samaritans’ mission, values and equity, diversity and inclusion principles
- Experience of project management, coaching or mentoring, and managing change would be an advantage, as would knowledge of the Scottish fundraising environment.
Full outline in the Job description file below.
Criminal record check (PVG)
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require a PVG (Adults and Children) check.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
Why Samaritans?
At Samaritans, people matter deeply. We know that meaningful impact starts with how we support each other.
We are committed to creating an inclusive, supportive and flexible workplace where everyone can thrive. We value diversity of thought, background and lived experience, and we actively encourage applications from people from all communities.
Every person at Samaritans plays a role in helping fewer people die by suicide. If you are motivated by purpose, compassion and the opportunity to make a lasting difference, we would love to hear from you.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
To Apply
Please submit your CV and include a cover letter (max 2 pages) evidencing expertise and experience you have to do this role. Please consider areas such as:
- Community fundraising leadership
- Stakeholder and volunteer engagement
- Strategic delivery and ways of working
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.
Applications close at 9am Monday 1st June
Interviews
All applicants will receive notification of the outcome of their application, at the appropriate time.
1st stage interviews (online) will be held on 9th & 11th June
2nd interviews (face to face in Edinburgh office) will be held on 18th June.
Registered Charity
101 - 500
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.
The client requests no contact from agencies or media sales.
Thank you!
Help us prevent suicide by connecting with the community in Wales.
We’re looking for a collaborative and proactive Community Influencer to join our Wales team.
This role will be key to helping Samaritans strengthen our presence and impact across Wales. You’ll develop and deliver a plan to increase Samaritans’ local profile, connection and influence.
In this role you’ll building meaningful relationships with communities, partners and decision-makers to support suicide prevention. You’ll also work closely with staff and volunteers to deliver our community influencing work, helping us better reach and support people at risk, particularly those who are underrepresented or experiencing disadvantage.
If you’re excited about making a difference, a great communicator, and good at building strong relationships, we’d love to hear from you.
Contract terms:
- £30,000 - £33,000 per annum, plus benefits
- 18-month fixed term contract
- Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences
- Linked to our Cardiff (Wales) office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month. This role will involve regular travel around Wales.
What you'll do:
- Develop and deliver a plan to increase Samaritans’ local profile, connections and influence across Wales
- Build and maintain partnerships with community organisations, third sector bodies and statutory services to support suicide prevention
- Work with Samaritans branches and volunteers to strengthen local engagement and understanding of community needs
- Coordinate and support Samaritans’ representation on regional and local suicide prevention forums
- Monitor, evaluate and report on project progress, ensuring work is evidence-based and impactful
- Represent Samaritans at meetings, events and occasionally in the media
- Share the impact of the work through storytelling and social media engagement
What you’ll bring:
- Experience of planning and delivering projects or programmes
- Experience designing, planning and implementing a strategy
- Strong relationship-building skills, including experience working with communities, volunteers or partner organisations
- Experience of influencing policy, practice or decision-makers
- Ability to analyse and use evidence to inform approaches
- Excellent communication skills
- Strong organisational skills, with the ability to manage priorities and meet deadlines
- An understanding of mental health, wellbeing and the context in Wales
- Experience communicating and storytelling on social media
- Ability to speak Welsh is desirable
See full Job Description and Person Specification attached
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will need to upload your CV and a brief cover letter (max 1 page). You’ll also need to answer two short application questions.
Applications close: 09:00am on 2nd June 2026
Interviews will be held in Cardiff on 17th June. We recommend keeping this date free if applying.
At Samaritans, human connection is at the heart of everything we do.
We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.
We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.
Registered Charity
101 - 500
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.
The client requests no contact from agencies or media sales.