Exciting opportunity for a charity sector Community Helpline Manager in Torbay
The Torbay Health and Wellbeing Voluntary Sector Network in Torbay is recruiting a full-time Manager to oversee the Torbay Community Helpline.
This post will be based in the local voluntary sector infrastructure organisation - Torbay Communities, hosts of the Community Helpline.
We are seeking an exceptional individual to lead this nationally recognised and acclaimed innovation. Torbay’s Community Helpline was established during the Covid pandemic and has since been developed by the local community into a central access point to the voluntary and community sector as a whole. Since 2021, it has also been the front door for new Adult Social Care referrals in the area through a unique partnership with the local statutory sector. Providing the best possible support to local residents the Helpline’s strapline ‘One Call – That’s All’ sums up the holistic approach. Individuals and families can access a wide range of support from food parcels to mental health support, help with isolation to debt advice etc. The Helpline links into over 100 voluntary sector organisations locally and into grassroots networks of residents offering support to each other. The Helpline has a strengths-based approach to its operations, with callers often helping others after they have received some support.
We are looking for someone who can lead this initiative into the next phase. Someone with the relevant experience who can identify the Helpline’s potential and - working with staff, volunteers, voluntary sector and statutory sector partners - deliver excellent support to our residents and develop the Helpline to meet future needs.
If you have boundless energy, a commitment to help marginalised people, a curiosity for doing things differently and a thirst to make a difference. Please apply.
Salary: £41,041 per annum.
For more information, please download an application pack from our website at Torbay Communities | Job Opportunities - click 'redirect' and you can download the application pack
To find out more about the role, please call Tracey Cabache or email Tracey Cabache - details in application pack
Please email completed applications to John Arcus - details in application pack
By 5pm on Thursday 13th November 2025
Interviews will be held across the 18th and 19th November (please keep both days free).
Please note that, unfortunately, we cannot notify applicants who are not shortlisted for interview.
Registered Charity 
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
Active Communities Development Worker
Contract: 37.5 hours per week, 12 months fixed-term contract with possibility of renewal
Salary: £34,434 + Benefits
Reference: ACDW/25
Whatever life throws at Salford, you’ll ensure we stand strong.
Salford CVS (Community and Voluntary Services) is the city-wide infrastructure service for the VCSE (Voluntary, Community and Social Enterprise) sector. We support almost 1,000 VCSE groups and organisations in Salford, with 7,000 paid staff and 62,000 volunteers between them. With a 40-strong team of our own, we’ve been making a difference for local residents since 1919, and we have some exciting plans for the future. We’d like you to be part of them.
Dividing your time between our volunteering and emergency response activities, you will assist us in building active, connected and resilient communities within Salford. In particular, you will go the extra mile to develop local capacity to address civil contingencies ranging from major incidents to extreme weather as you:
- Reach out to, engage and train community response volunteers.
- Proactively identify opportunities for new projects and initiatives.
- Connect with local authority, health, police and housing partners.
- Embed learning trends and best practice across our volunteering work.
- Lead a Voluntary, Community and Social Enterprise group within the Salford Local Resilience Forum.
To be equal to this high-profile challenge, you will require:
- Experience of working with volunteers, ideally embracing recruitment, training and management.
- Familiarity with building relationships within the VCSE sector.
- A proven record of developing productive partnerships with key stakeholders.
- Expertise in organising and facilitating high-level meetings and forums.
- Strong presentation and interpersonal abilities.
- Broad knowledge of civil contingencies and community resilience.
- A flexible approach to hours and responsibilities.
In return, you can expect a comprehensive package of benefits including 28 days’ holiday (rising to 30 days after five years), a pension scheme with 7% employer contribution, subsidised membership of the Hospital Saturday Fund and much more. Help us release the potential of the people of Salford, and we will do the same for you, giving you the training and development to take your career to the next level.
For more information about this role, please download the job pack.
Closing date: 9 am on Thursday, 13th November 2025.
Interviews: Monday, 24th November 2025.
Your completed application form and equal opportunities form should be returned by email or by post.
Email applications will be acknowledged when we receive them. Should you wish to receive an acknowledgement for a postal application, please include a stamped, self-addressed envelope with your completed application form, and we will return this to you.
