10

Assurance Manager Volunteer Roles in Glasgow

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Page 1 of 1
Remote
Unpaid role, expenses paid
Voluntary
Job description

About the Role

Role type: Voluntary role, travel expenses reimbursed

Role level: Volunteer

Location: Remote, open to applicants resident in the United Kingdom

Accountable to: Team Lead

You will have a caseload for about 10 nightlines across England, Scotland and Wales helping them to begin the Good Practice Guideline (GPG) accreditation process either for the very first time, their annual checklist or their 3-yearly accreditation update. 

You will explain the GPG accreditation process to Nightlines and provide them with the GPG Questionnaire. Following the response from the Nightline, you will be responsible for checking submitted policies and procedures, and where needed provide feedback on how a Nightline can be GPG compliant. 

You sit within the Quality Assurance Team. The Quality Assurance Team executes the GPG Accreditation Process across all Nightlines affiliated with the Nightline Association, researches industry best practice, and recommends changes to the GPGs as necessary.

Your line manager would be the Quality Assurance Team Lead. The team sits within the Nightline Services Department, headed by the Head of Services.

Activities and Responsibilities

  • Provide feedback to Nightlines with notes for them to amend in order to become GPG compliant

  • Respond to a Nightline with feedback within 28 days

  • Keep in regular contact with Nightlines to ensure they can meet deadlines for the checklist and reaccreditation 

  • ​Chase Nightlines who are behind deadlines with emails and through facebook and offering Google Meet sessions to help speed up the process 

Work with the other members of the team, contributing ideas and feedback on their work as required​

Person Specification

Experience

Essential

  • Previous experience with a Nightline or a similar organisation​

Desirable

  • Previous experience with the GPG Accreditation Process

Competencies

Essential

  • Good standard of written English​

  • Highly developed organisational skills​

  • Ability to work independently and manage own workload​

  • IT Skills sufficient to use Google Docs and Gmail​  

  • Ability to communicate via email in an approachable and professional manner​

Desirable 

  • IT proficiency and previous experience working collaboratively in a Google Drive environment

  • Familiarity with Google Workspace

Knowledge

Essential

  • Good understanding of the five core principles of Nightline​  

Desirable

  • An understanding of the different ways in which Nightlines can operate

Posted by
Nightline Association View profile Company size Size: 1 - 5
Posted on: 19 July 2024
Closing date: 04 August 2024 at 23:30
Job ref: 74
Tags: Administration

The client requests no contact from agencies or media sales.