Based Service Manager Jobs in Stratford, Greater London
About the Youth Endowment Fund
We’re here to prevent children from becoming involved in violence. We do this by finding out what works and building a movement to change things.
In recent years, violent crime involving children has increased. This is a tragedy. Every child is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment that exists to reverse this trend. We will achieve this by finding out what works to prevent youth violence and building a movement to put this knowledge into practice. We do this by funding, evaluating and then spreading the very best work on reducing youth violence across England and Wales.
Central to this is the evaluation team. The team is responsible for commissioning and monitoring complex and rigorous impact evaluations from experts in the field.
The Senior Evaluation Manager will play a key role in supporting the Assistant Director of Evaluation to lead elements of evaluation work. The post holder will also lead a team of two Evaluation Managers, ensuring they have the support to deliver a portfolio of evaluation projects.
Key responsibilities
The core of your job is to ensure that we are excellent at evaluation, so we can find out the best ways to prevent children and young people from becoming involved in violence.
Evaluation
Working with the Head of Evaluation the post holder will:
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Implement the processes to assess the quality of evidence presented in funding applications and provide funding recommendations to the Grants and Evaluation Committee.
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Shape the evaluation approach for individual grant rounds, including leading on this for a small number of rounds.
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Provide technical expertise on evaluation to the team and lead the development of YEF’s thinking on one or more areas of evaluation.
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Lead the delivery of YEF’s evaluation work, designing, commissioning and managing complex and large-scale evaluations.
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Be responsible for YEF’s evaluation policies and reporting templates, ensuring they remain consistent and fit for purpose.
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Be responsible for the ongoing development of YEF’s commissioning guidance.
Team management
The post holder will likely lead the recruitment, management and development of a team of Evaluation Officers and will:
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Ensure they have the knowledge, skills and support to carry out their work effectively.
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Provide regular feedback and coaching on written outputs.
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Supervise and project manage the team’s evaluation work, providing quality assurance and monitoring of progress against project plans and project budgets.
Collaborative working
The post holder will contribute to the wider YEF team and will:
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Be accountable to YEF’s Fund Leadership Team for the delivery of evaluations, making sure they are on time and on budget, including reporting on risks and issues.
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Work closely with colleagues across YEF and specifically the Programme team.
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Ensure high-quality evidence is at the heart of all YEF activity and that the evidence we produce is communicated in a clear and accessible way which will drive sustainable change.
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Support the management of YEF’s panel of evaluators and expert panel.
General
The post holder may be involved in other elements of YEF's projects, working with senior colleagues to commission, scope and deliver projects.
About you
You are this sort of person:
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You don't want your days to pass without making a difference. You want to play a significant part in reducing the level of violence involving young people and see the value in an evidence-informed approach.
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You are an excellent communicator. You can produce technical documents that accurately report methodological and statistical information. You will combine this with experience of communicating complex evidence and analysis in a simple and accessible format to non- experts.
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You have a post-graduate degree (Masters or PhD) in social science, social policy, public health, health services or other fields, with a significant quantitative component, or relevant experience equivalent to a Masters qualification.
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You have strong knowledge, experience and technical expertise in evaluation methodologies including the ability to critically appraise the design of a variety of different evaluation designs.
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You have quantitative analysis skills including experience of using advanced analytical software such as R, Stata or SPSS.
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You have significant experience in carrying out or commissioning research including designing all aspects of the research and managing external contractors. This may be in academia, government or a related sector.
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You have strong relationship management skills. You are comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners, and policy makers. You’re able to provide constructive challenge when required.
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You bring the best out of your colleagues. You have experience in leading teams and managing others to achieve amazing results. You can both take and give direction. You are collaborative and a team player, able to build strong relationships across the whole organisation. You are happy to help out when and where it’s needed.
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You have excellent project and time management skills and the ability to deliver high-quality work in a fast-paced environment.
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You learn fast but remain humble. You like learning. You’re very good at synthesising information. You know how much you don't know and that you can always learn more.
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You work well in a team. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work.
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You’re committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.
You may have, but they are not essential:
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A good level of knowledge and understanding of crime or serious violence. You know the facts, understand the issues, know the key people, and can discuss the theories. You’re knowledgeable on this topic and very at ease discussing it with experts. Alternatively, you might have a strong understanding of a relevant area such as education, youth work or social care.
While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.
Additional benefits include
£1,000 professional development budget annually, 28 days plus Bank Holidays, four half days for volunteering activities.
Hybrid working details
The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
If you’re interested
To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 9am Friday 17th May 2024.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
This role is advertised as full time at 37.5hrs per week. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
You will also be required to provide proof of your eligibility to work in the UK.
Interview process
Interviews will take place the week commencing the 27th May 2024. There will be a task to complete as part of this process.
Personal data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
The client requests no contact from agencies or media sales.
Job Title: Support & Wellbeing Worker (Mental Health Lead)
Salary: £35,625 per annum (Pro rata for part time hours)
Hours: Full time, 35 hours per week / 5 days
Contract term: 2 year contract
Location: Main office based in Kentish Town, London, opportunity for
some home working
Department: Support & Wellbeing Team
Reports to: Development, Learning and Activities Service Manager
Benefits: 30 Day annual leave per annum, 3% Pension from April 2021, WPA
Camden Carers is a charity organisation that provides support and services to informal carers within the London Borough of Camden.
This is an exciting opportunity to join our dynamic team at Camden Carers and make a difference to the lives of people and families in Camden. We are looking for a hardworking, enthusiastic and flexible team member who is able to adapt to the ever changing and challenging times we find ourselves in.
Carers, who provide care for a family member, partner or friend who has a disability or long-term illness, play a vital role in our community. Many people who have someone who depends on them for support don’t consider themselves a carer yet they are fundamental to the effort to keep people cared for and safe, whilst saving the NHS billions.
Camden Carers proactively embraces equality and diversity at the very core of what we do, throughout the organisation. Our commitment to equality, diversity and anti-racism is to ensure that all carers have equal access in accordance with their individual needs to our services, no matter their background, belief, sexual orientation, disability, gender, or ethnicity.
As a part of the Support & Wellbeing Team, you will be required to identify informal carers from all communities in the London Borough of Camden, who care for a family member, partner or friend living with a Mental Health condition. You will provide relevant and appropriate support, information and advocacy to informal carers.
You will need proven experience of delivering provision within a related field and working with people and/or community groups; in particular we are keen to find someone with knowledge and experience in Mental Health. More details can be found in the job application pack on our website.
Camden Carers values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. We would like to encourage people who have been or are currently carers to apply. We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment.
Deadline for applications: Monday 20th May 2024 by 9am
Interview date: Face to face interview with Carer group on Friday 31st May and online interview with management on 3rd June 2024
Please note, all shortlisted candidates will have two interviews, one with the Support & Wellbeing management team and one with a group of carers. For the carers’ group interview, it will take place face-to-face at The Greenwood Centre.
Download an application pack from our website
Please note that Camden Carers is not accepting CV’s for this post.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This exciting role will ensure that we offer our audiences the best possible experience through the Foundation’s website and other digital platforms. Using a data-led approach, you’ll be able to use your user experience expertise to help drive the adoption of a digital-first way of working across the Foundation’s activities.
What does the role involve?
· Managing the relationship with our website development agency. Making recommendations for areas of improvement and further development.
· Managing our analytics and other insight platforms to ensure that we collect robust data and can make informed, evidence-based recommendations to ensure we’re using digital to deliver against the Foundation’s strategic objectives.
· Support and develop the implementation of an SEO strategy for our website content to ensure that our audiences can find our content.
What skills, knowledge and experience are we looking for?
· Ability to interpret complex requirements and user needs and make recommendations of implementable solutions.
· Knowledge of the fundamental of Agile and Scrum
· Knowledge of website analytics tools (e.g. Google Analytics, Google Looker Studio)
· Analytical skills with the ability to effectively capture, process and interpret information and make actionable, evidence-based recommendations.
Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Assessment Practitioner Team Manager
Remote (homebased) / hybrid or working from one of our 4 locations.
37.5 hours a week Monday to Friday
About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives.
We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.
The Role
Our Practitioner Led Assessment Service is the entry point for our beneficiaries seeking support from the Charity. Our Assessment Practitioners work in partnership with our beneficiaries to identify goals, individual needs and appropriate solutions.
The team provide advice, information and support and work collaboratively with the multi-professional team to ensure our beneficiaries are offered the right support at the right time.
Reporting into the Beneficiary Experience and Continuity Lead you will be responsible for day-to-day management of the practitioner led assessment service, holding a small case load and reviewing and resolving complex cases with the team.
You will work collaboratively with key stakeholders across health improvement and rehabilitation services, to ensure services are integrated, person centred, outcome focused and based on an ethos of recovery.
We promote a healthy work life balance for all employees, and in addition to a competitive salary and benefits package, you have access to a health care cash plan, Employee Assistance Programme, and other wellbeing support tools.
This role is subject to an Enhanced Disclosure and Barring Services Check.
About You
An excellent communicator, with a can-do-attitude, you will be a registered health or social care practitioner with a broad skill and knowledge base and will be experienced in managing a multi-professional team.
To be successful, you will:
- Be a registered health or social care practitioner, with membership of a relevant professional body
- Have experience of managing a multi-professional team within a health or social care setting
- Have experience of conducting telephone assessments (health and wellbeing), service user risk assessments and delivering advice and information to improve health and wellbeing
- Be able to communicate effectively with people at all levels, both verbally and in writing, together with sound judgment skills
- Have the ability to travel (within the UK) on occasion
- Have a suitable working area and space available that is free from distraction (if home working or hybrid). You will be provided with a laptop computer and access to our telephone systems and digital tools such as MS Teams.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is an exciting opportunity to provide clinical leadership and supervision to a number of therapeutic services within Richmond Borough Mind. Our developed and respected Psychotherapy and Counselling Service has been providing long-term counselling interventions to local residents since 1988. The service is self-funded and offers a range of therapies which aim to provide individuals with the support and opportunity to work through their difficulties in depth with a skilled and experienced trainee or fully qualified therapist. Sliding scale rates are offered to make sure that we are accessible to all. We also run a number of therapeutic, psychoeducational, support and peer-led one to one sessions and groups, training workshops and other activities.
We are looking for a skilled and qualified (or in advance training) counselling supervisor to provide clinical supervision, leadership, management and service development of our Psychotherapy and Counselling service. Knowledge and understanding of a number of modalities would be an asset. Part of the role will be to help us achieve and maintain BACP or equivalent service accreditation and to grow the service.
As well as having an empathy with the core values of RB Mind, the successful applicant will be a confident and versatile communicator with outstanding relationship-building, organisational and problem-solving skills, and have the ability to provide empathy and guided support to staff, volunteer counsellors, administrators and clients. You will be supported by senior management colleagues and gain a rich experience of low, moderate and more complex cases.
Richmond Borough Mind values diversity and difference. We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.
Benefits of working for RB Mind:
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
- Contributory pension
- Bonus 1 day of annual leave per year over the festive period [pro rata]
- Employee Assistance Programme (EAP) which includes free counselling sessions and access to a wellbeing app
- Training and personal development opportunities
- Paid time off for medical appointments
- Staff away days and socials
The client requests no contact from agencies or media sales.
You will spearhead our efforts in evidence implementation and practice. Collaborating with our Programmes and Evidence Teams, you will drive our efforts to build the capacity of practitioners and policymakers working in homelessness to use evidence to create impact.
The ideal candidate possesses a deep understanding of homelessness, commitment to using evidence in practice, and excellent relationship-building skills. This role offers a unique opportunity to shape an organisation dedicated to using evidence to end homelessness for good.
Time off
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30 days annual leave increasing to 33 days after 3 years’ service (plus public holidays)
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Paid carers’ and compassionate leave
Financial
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Contributory pension scheme – employer contribution 8.5% (employee contribution 2.5%)
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Non-contributory group life assurance scheme (4 x annual salary)
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Enhanced maternity, paternity, shared parental and adoption pay
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Enhanced sick pay scheme (after 6 months’ service)
Wellbeing
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Employee assistance programme through life assurance cover. WeCare: 24/7 online GP, mental health support service, get fit programme and more.
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Flexible working arrangements i.e. part time, compressed hours, working hours etc.
The Centre for Homelessness Impact exists to improve the lives of people experiencing homelessness through better use of data and evidence.
The client requests no contact from agencies or media sales.
Kingston Hospital Charity is committed to improving the quality of care and the experience of everyone who comes to Kingston Hospital or uses the services it provides across the community. This is achieved through a combination of securing funding for a range of priority projects and awarding grants to successful applicants. We want our local NHS to be the best it can be for patients, families and staff, as reflected by the significant growth in income over the last few years.
Working with the director, Grants Committee and trustees, the grants manager will ensure he/ she delivers the best possible support and guidance consistently. This will involve developing and perfecting sound grant-making processes, assisting staff with applications, selection, awarding, distribution and monitoring and evaluating outcomes. This person will also lead on maintaining accurate data and supporting the team with progress reporting and stakeholder management. This is a relationship and process-based role which reaches right across all the NHS trust’s services.
This role will also assist the development of communication materials, including the identification of grantees to spotlight through storytelling and sharing content that can be used to promote the impact of the charity’s work through social media and other channels.
We work to improve the quality of care and experience of everyone who comes to Kingston Hospital or uses the services it provides across the community
The Cherie Blair Foundation for Women is looking for an experienced and results-driven marketing professional with great know-how in marketing opportunities and managing agencies, and a commitment to women’s economic empowerment to join our team as Programme Marketing Manager for 12 months.
Please note, applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time.
General information
Start date: Mid to end of June dependent on notice period required
Contract: Temporary – 12 months
Hours: Part time: 21 hours per week, ideally over 4 or 5 days but 3 days considered.
Salary: £34,176 - £37,024 per annum (£20,506 - £22,214 pro rata)
About the role
Becoming the Programme Marketing Manager at the Cherie Blair Foundation for Women is a fantastic opportunity to help drive progress for women entrepreneurs in low and middle income countries by engaging more people in our work.
The key purpose of this role is to effectively market our programmes to participants – chiefly our HerVenture business skills microlearning app and our sector-leading Mentoring Women in Business programme.
This will span three main projects:
· to successfully manage a marketing agency to effectively market the HerVenture app to women in South Africa (as part of a fixed-term project with active marketing ongoing until Mar ‘25);
· to successfully manage the same marketing agency to promote the app in Nigeria (as part of a separate fixed-term project with active marketing ongoing until Dec ‘24); and
· to effectively promote the opportunity to become a mentor to a woman entrepreneur through our Mentoring Women in Business programme to paying professionals worldwide. Your objective will be to secure 18+ paid mentors for the Nov ’24 programme intake and 20+ for the May ’25 intake.
Following the completion of the two HerVenture marketing projects, you will also lead other programme marketing initiatives in 2025. These will be determined in late 2024.
Following the May ’25 Mentoring intake you will deliver a strategy, harnessing your learning and analysis to outline an approach for marketing the programme to paying mentors in future.
You will also be called on to support other forms of programme marketing on an ad hoc basis, for example advising on development of corporate pitch decks, or co-designing materials for fundraising events.
This position reports directly to the Head of Communications and Marketing, however this is a highly collaborative role and you will also work closely with the Entrepreneurship programmes team and the Programme Funding team to develop and deliver plans and manage projects.
Our ideal candidate will be a knowledgeable and motivated marketer with experience in ‘selling’ professional development / online volunteering opportunities, and in managing agencies and contractors to deliver on fixed projects as aligned to good marketing practices. You should be highly organised and goals-driven, with a collaborative approach, a growth-oriented mindset, and a strong desire to harness the power of marketing to support women’s economic empowerment.
We are open to applications from consultants.
For full information on this role, please download the job pack
What the Foundation can offer you
· A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).
· An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.
· Professional development, with career growth built into each staff member’s annual plan and a wide range of skills-building and learning opportunities provided. Each staff member has an annual £1,000 training budget.
· A positive, supportive and collaborative culture and leadership style. We encourage teamwork and open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.
· A focus on personal wellbeing and happiness, with regular team-building activities and line manager meetings that as well as your personal wellbeing.
About the Foundation
The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.
Since 2008, our training and mentoring services have supported more than 250,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.
Our gender transformative approach means women can achieve their own economic objectives. They create a better future for themselves, their families, and their communities. They contribute to thriving, fair economies, and global economic justice.
To find out more about our work, you can read our latest annual report here, and read our 2023-2026 organisational strategy ‘Ready for Business’ here.
How to apply
To apply, please download the job pack and send us the following:
· Covering letter addressing relevant experience for the role (one A4 page maximum). When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria.
· Current CV (two A4 pages maximum).
All applicants should have the legal right to work in the UK prior to applying.
Please send your application by 11:59 BST, Tuesday 14 May.
First round interviews will be held on 22 and 23 May.
The Foundation is an equal opportunity employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process.
Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview.
Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application.
We work with partners to eliminate barriers to entrepreneurship for women, enabling global economic gender justice.
The client requests no contact from agencies or media sales.
Job Title: Domestic Abuse Support Worker
Location:Based at Bede House, 351 Southwark Park Road SE16 2JW, with work at various sites in Southwark. Due to the nature of the work, this is not a remote/working from home role.
Hours: Up to 35 hours/week (excluding lunch break). Schedule may vary according to the organisation’s needs. The role covers the normal core office hours of 9:00 am to 4:30pm, Monday to Friday. TOIL may be granted for extra hours worked, in advance and by agreement with the service manager.
Pay grade: Starting point 7, rising to point 11 (£15.85/hr - £16.78/hr at April 2024) with experience
This post is subject to an enhanced DBS check.
This post is open to women only as this is considered to be a Genuine Occupational Requirement under Schedule 9, Part 1, of the Equality Act (2010).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
WHO WE ARE
We are a leading mental health charity on a mission to support Londoners with mental health challenges find and remain in good employment as part of their mental health recovery journey. We have been changing lives for almost 30 years and we have just secured a large contract, submitted in partnership with Shaw Trust and Smart London, to provide Employment Advisors to support NHS Talking Therapy teams across West London. This is therefore an incredibly exciting time to join a thriving organisation at the beginning of an innovative mental health support service.
THE OPPORTUNITY
We are now inviting suitable candidates to apply for the role of Service Lead. This position will manage a team of around 20 Employment Advisors (EAs) and Senior Employment Advisors (SEAs). The role will be guided and supported by a Head of Services, as well as Twining’s established and experienced Senior Leadership Team and Trustees.
THE OFFER
In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing.
Working format – based at NHS Talking Therapy sites, as well as some possibility of working from home
THE ROLE – SERVICE LEAD
You will be responsible for the ongoing day to day leadership and management of the Employment Advisors (EAs) and Senior Employment Advisors (SEAs) in Talking Therapies service across Ealing, Harrow and Hounslow.
You will liaise with managers, clinicians and GPs across the NHS primary care pathways to ensure that services are coordinated and pathways into, and out of, the service are managed effectively and efficiently.
You will ensure the service operates in line with national guidance related to Employment Advisors in Talking Therapies and gives consideration to wider disability employment and retention support models, whilst striving to achieve and maintain national best practice in this field.
You will ensure the team develops in a manner that facilitates clients being referred to the service quickly, so they do not remain unsupported whilst on sick leave, and then support them to return to work swiftly (where appropriate), or to follow the destination that is best suited to their circumstances, enabling individuals to achieve positive service experience outcomes.
You will work in partnership with key stakeholders and contract managers.
This role will require someone experienced in leading the delivery of a mental health support programme, whilst managing and meeting commissioner performance expectations.
SERVICE LEAD RESPONSIBILITIES AND DUTIES
1. To develop and manage the Employment Advisors in Talking Therapies Service, providing high quality, timely assessment and support interventions, including signposting for specialist external advice such as ACAS, welfare benefits advice, union or specialist employment law advice.
2. To have specialist knowledge and understanding of employment support and retention to be able to promote an early intervention model, which predominately focusing on supporting people into their preferred job choice, supporting them to remain in work, or enabling them to gain early access to advice and support to reduce the risk of not starting or losing their employment.
3. To manage the performance activity, data quality and service delivery of the team and ensure they provide an integrated and effective service.
4. To ensure the staff have an understanding of the process and philosophy of the positive benefits that work can have on an individual’s health, as well as understanding the benefit of early intervention and support for those at risk of losing their employment due to poor mental health, disabilities, health conditions or issues at work.
5. To oversee the development of new initiatives within the Employment Advisors in Talking Therapies Service in line with national best practice and planning capacity for the team to meet the anticipated increases in demand for the service as a result of changes in the economy or incidence of poor mental health.
6. Ensure the service works within national and locally agreed frameworks and develop key performance indicators if none exist.
7. To ensure that the team has appropriate arrangements in place to guarantee that efficient, effective, equitable and economical services are provided to all clients.
8. To respond to complaints and suggestions from clients and carers in accordance with policies and procedures, and to participate as appropriate in the investigation of complaints, grievances, significant events and disciplinary manners in accordance with polices and present the outcome of the investigations to the relevant personnel.
9. To lead the team in the development of knowledge, ideas and work practice.
10. To monitor the workload and performance of team members using electronic systems to monitor performance.
11. Provide reports to senior managers and stakeholders regarding activity and exception reports for information.
12. To provide regular line management supervision to members of the team.
13. Ensure all team staff receive annual Appraisals and have personal development plans in place.
14. To participate in own Appraisal to ensure development and planning.
15. To agree and monitor explicit performance targets with staff relevant to service delivery.
16. To monitor staff sickness and absence and offer appropriate counselling or appropriate actions.
17. To recruit new staff to vacancies that may arise within the service.
18. To promote and foster good relations with other teams and agencies and stakeholders, ensuring that any issues are addressed at the earliest stage.
19. To ensure that full and appropriate use is made of information systems and that all relevant activity and intervention is recorded appropriately to enable access to information regarding individual clients and also aggregated data.
20. To attend regular management and planning meetings, workshops and conferences relating to health issues and employment, as appropriate.
21. To remain well informed about the national agenda for Employment and Retention, health and social care, and the economic picture.
22. To keep abreast with current best practice in the field and continue to foster a network of specialist support for those who are employed but need support.
23. To make presentations, where appropriate, to staff, clinical colleagues or management groups regarding current national or local issues.
24. To implement and support any performance management systems agreed by senior managers. To regularly monitor and audit systems and records to ensure compliance with procedures and standards.
25. To take note of and, where appropriate, act upon any external audits or reviews that are of relevance to the team.
26. To take responsibility for the efficient use of resources within the team.
27. Provide the team with specialist advice for more complex cases as required.
28. To undertake any other duties of a similar nature consistent with the responsibilities of this post and as required by your manager.
The role holder must also:
1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
4. Receive regular supervision and training to meet individual, team and organization’s needs.
5. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
6. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager.
The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.
The client requests no contact from agencies or media sales.
Do you have significant project management experience? Can you effectively collaborate and engage with a range of stakeholders? We are recruiting TWO Service Improvement and Transformation Project Managers to join the team!
Your role will be pivotal in supporting the development and implementing our Services & Partnerships Improvement and Transformation programmes. Reporting to the Head of Service Improvement and Transformation, you'll be the driving force behind delivering projects on time and within budget.
Your responsibilities will include developing, managing, and delivering detailed project plans, managing resources, and ensuring successful project delivery. You'll collaborate closely with internal stakeholders throughout the Association, leading communication and engagement activities. Plus, you'll foster innovation, proactively developing solutions and best practices throughout the project lifecycle.
We believe in partnership and co-production. You'll work alongside Association staff, volunteers, and people living with and affected by MND to co-produce solutions and to ensure engagement and understanding at every step.
As the main point of contact for project progress, you'll oversee reporting, risk management, and budgeting, ensuring smooth operations from start to finish. You'll also manage contracts with third parties, assigning of tasks, co-ordinating timescales and managing deliverables.
If you're passionate about making a tangible impact and driving positive change, we want to hear from you. Join us in shaping the future of service improvement and transformation!
This role is home-based with occasional travel requirements to Northampton and London for team meetings.
What are we looking for?
An experienced Project Manager who can successfully guide projects through their entire lifecycle. You will have excellent organisational, interpersonal and analytical skills.
Your experience in Quality Improvement methodology will be invaluable as you manage complex issues, adapt to changing priorities and make connections from multiple sources of information.
You'll excel in leveraging data and analytics to drive decision-making and improve performance. You will be familiar with project management software tools, methodologies, and best practices.
As an excellent communicator, you have the ability to communicate with people at all levels verbally and in writing, using creative visual tools where appropriate to internal and external stakeholders.
If you're organised, analytical, and thrive in dynamic environments, we want to hear from you. Join us in driving positive change and making a real difference in our organisation. Apply today!
For full role responsibilities please view the job description located within the Recruitment Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include: Cycle to work & Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Project management experience, including seeing projects through the full life cycle.
- Experience of Quality Improvement methodology.
- Excellent communicator with the proven ability to communicate with people at all levels.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Do you have experience connecting university students and non-profits for mutual gain? Are you a storyteller and collaborator?
We are looking for a Community Research Initiative Manager to lead the innovation, delivery, and evaluation of a range of community-based student opportunities at UCL. This currently includes: collaborative PGT dissertations; research skills volunteering; our new Pro bono Community Research Service; and developing community-based class projects for university colleagues. We are seeking an innovative, creative, and passionate person to fill the role of Community Research Initiative manager.
This is an exciting role in a unique organisation. Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
If you’re passionate about building partnerships which transform lives, we want to hear from you. Every year, thousands of people receive life-changing support from Back Up – and with your help, we can do even more
As Corporate Partnerships Manager you’ll be responsible, for driving and developing the Corporate Fundraising Strategy. With support from our trustees, the fundraising board and committees, your focus will be on identifying and securing long-term, strategic partnerships with a variety of organisations as well as building on and maintaining those already in place.
We pride ourselves in the strength of our partnerships and the impact they have – and are looking for someone who feels just the same as we do. Sound like you? Get in touch!
We have a proven track record in service delivery and a well-established donor base of longstanding relationships. With current pressures on health services, the need for our services is greater than ever and we must explore new ways of working in partnership to ensure we deliver. What sets us apart as a charity is our user-led philosophy, and our fun and inclusive culture. We value diversity and prioritise work-life balance and the wellbeing of our staff and volunteers. We focus on staff development, empowerment, and recognition.
Key stakeholders:
Trustees, fundraising boards and committees, corporate foundations, supporters, major donors, friends, and families of people with spinal cord injury, Back Up staff, volunteers, and trustees.
Application instructions:
Please apply by submitting the below to recruitment @ backuptrust . org . uk
• To apply please send your CV and covering letter max two sides A4 (saying why you want the job and explaining how you fit the person specification)
Any questions about the role, just email charlene @ backuptrust . org . uk to find out more information.
We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.
Closing date: We will work on a rolling basis, arranging interviews as suitable applicants come through. We expect this role to be popular, so please apply early.
The client requests no contact from agencies or media sales.