Board members volunteer roles in battersea, greater london

Play a key role in shaping the future of student leadership and organisational culture by joining NUS as an HR Committee Member.

We’re looking for three passionate individuals to help guide our approach to people, policies, and workplace culture. Whether your background is in HR, workforce development, or you bring a fresh perspective and lived experience, your input will help us build a supportive, inclusive environment for our staff and volunteers.

As an HR Committee Member, you’ll contribute to vital areas such as staff strategy, diversity and inclusion, policy development, and organisational culture. You’ll work alongside values-driven colleagues committed to making a real difference across the student movement.

We welcome applications from a wide range of backgrounds, including:

• Financial oversight, audit, or risk management

• Human resources, recruitment, or EDI expertise

• Legal, strategic, or governance experience

• Communications, campaigning, or public affairs knowledge

• Experience in the charity, education, or membership sectors

• A collaborative and values-led mindset

We are committed to equality of opportunity and especially encourage applications from black, Asian, and minority ethnic candidates, who are currently under-represented in committee roles and the wider voluntary sector.

Why volunteer with us?

• Help shape the student movement and the future of education

• Influence decisions affecting millions of students

• Work with experienced, passionate, and supportive colleagues

• Develop your leadership and governance skills

• Make a meaningful contribution to social change

You’ll receive a full induction, ongoing support, and all reasonable expenses covered—including travel and accommodation when needed.

To apply, please send your CV (or a link to your LinkedIn profile) and a short covering letter (max 1 page) outlining your motivation and what you would bring to the role.

Apply by Thursday 12 June 2025, 12 noon.

If you’d like an informal chat about the roles before applying, we’d love to hear from you.

Haig Housing Trust provides housing for veterans and their families. We’re looking for a passionate, experienced individual to join our Board of Trustees and help us drive real change.

What will you be doing?

Our purpose is to provide quality homes to improve the lives of veterans and their families. We have a long and proud history of supporting our beneficiaries. We have over 1,500 properties across the UK on small well-managed estates, ranging from six houses to 360 homes on our largest estate in Morden. Homes are available at an affordable rent. We also offer extensive support, advice and signposting to assist those in housing need. We believe housing is fundamental to building thriving communities.

This is an exciting time to join our board. Now under the recent Patronage of HRH The Princess Royal we have ambitious plans to improve our housing stock, grow the support we offer our beneficiaries and ensure they remain at the core of everything we do. We have a strong leadership team, a robust financial base and are confident about our future.

Due to planned retirement we want to strengthen the Board. We want to stress that no board experience is necessary to apply – we will help you to learn and grow. What we do ask is that you are committed, curious and collaborative.  If you have a legal background, that would be of particular interest.

We are on an important journey to improve our impact, growing investment in our properties over the next five years. We froze rents in 2022, allowing us to keep increases to below inflation over the last four years. We want to build our profile, thinking creatively about the needs of the veteran community and on how to innovate our service delivery for their benefit. With our new chair, the Board will shape our strategic goals, ensuring that we continue to deliver housing that is fit for the future.  

We are in a strong financial position. Total income in FY 23/24 was £12M.  We are debt-free with a strong balance sheet. We own our properties, have strong reserves and are diversifying our income, growing fundraising so that we can modernise our homes and increase our impact.

We are governed by a diverse Board of independent, non-executive trustees with a wealth of professional, charity and Armed Forces experience. Trustees meet formally every quarter and delegate specific issues to three committees (Finance and Risk, Estates and People) that report to the Board. Overall, we have c60 staff, based in Victoria, led by the Chief Executive and a Senior Leadership Team of four.

What are we looking for?

Person Specification

Essential

• Clear empathy for Armed Forces veterans and their families and a passion for our mission.
• A collaborative, engaging style that promotes positive relationships at all levels and with partners.
• A willingness to help us develop and deliver better customer service.
• Commitment to help us grow our standing with public, private and civil society organisations.
• Willing to learn about those areas of running a charity with which you are not familiar
• Personal integrity and credibility that grows confidence at all levels with everyone you meet.

Able to make the time commitments of the role.

Desirable

• Experience of operating in the charitable sector.
• Connections within the military and veterans’ sectors.
• Legal experience (in a relevant sector)

What difference will you make?

Trustees bring their own experience to a Board, using their skill and judgement to enable good decision-making and deliver impact.  If you share our passion for helping those who have served in the Armed Forces and their families and want to play your part in delivering a better future for them, we’d love to hear from you.

We do ask that candidates commit to:

• Attending four board meetings, a strategy offsite and four sub-committee meetings a year.
• Developing a good understanding of our operations and the environment in which we operate.
• Meeting the people we help and the teams that support them.
• Helping the board ensure the highest standards of governance and strategic focus.
• Monitoring the performance of Haig’s activities in a constructive and collaborative way.
• Making time, skills, and experience available (in and outside of regular board meetings).

The overall time commitment is around 1 day a month on average. Board usually meets in person in London each quarter; committee meetings are remote. Trustees are appointed for renewable terms of office of three years. The role is unremunerated, although expenses are reimbursed.

Before you apply

To express interest please contact us via Reach. Applications by CV and covering letter (max 2-sides A4).  Applications will be reviewed on a rolling basis.

Become a Trustee at ECPAT UK

We want to recruit a Treasurer and a diverse Board including younger people and those with experience of trafficking and exploitation.

If you are committed to our vision that children everywhere enjoy their rights to be protected and to lives free from trafficking and exploitation then please consider applying to join our Board.

2025 is an important and vital year for ECPAT UK - the leading UK children’s rights organisation working to end child trafficking and transnational child exploitation and abuse.

We are developing our strategy and child centred, rights based and trauma informed approach at a very challenging time.

Our Board of Trustees is critical to our work and success and in shaping our future direction. 

We want to make sure our Board reflects the voices and diversity of trafficked young people and to create opportunities for younger people, survivors and people from Black, Asian and minority ethnic communities. We are looking for new board members including:

· a new Treasurer who is a qualified accountant

· a young trustee (under 30)

· a victim/survivor trustee

These are unpaid roles lasting for a minimum term of 3 years. You will need to be able to take part in at least 6 Board meetings each year which will take about 20 hours of your time each year.  Attendance at meetings can be in person or remotely although we hope that the Board can meet fully in person at least twice per year.  We are looking for a mixture of experience and enthusiasm that will inject the charity with new perspectives, connections and opportunities and specifically financial management experience, policy and campaigns experience and direct practice.

 Our new Trustees will receive training and induction and the opportunity to work with our dynamic CEO and team.

Closing date for applications is: 09:00 on Monday 23rd June

Interviews to be held 27 and 28 June

Job description - Trustee

We are a successful and professionally run charitable preschool at the heart of Walthamstow with a strong ethos and excellent reputation. We’re here to make sure everyone has access to high quality and affordable early years education and childcare.

The Board

The Board can have up to nine members and may include a Chair, Vice Chair and Treasurer. The role of the Board is to make sure Shernhall Preschool acts within the law and within the best interests of residents (we currently have 5 members).

We’re keen to recruit people with experience of any of the following:

• Professional experience of working in education/teaching

• Professional expertise within Human Resources

• Financial management experience.

The Board must act as a group, not as individuals and takes decisions collectively.

· Ensure that Shernhall Preschool complies with its governing document (its Articles of Association), charity law, company law and any other relevant legislation or regulations,

· Keep up-to-date with the Charity Commission’s Regulatory Framework,

· Contribute actively to the Board by giving firm strategic direction to Shernhall Preschool, setting overall policy, defining goals, setting targets, and evaluating performance against agreed targets

· Ensure the financial stability of Shernhall Preschool,

· Ensure the organisation’s accounts are a true and fair representation of the organisation’s finances,

· Ensure Shernhall Preschool applies its resources exclusively in pursuance of its objects. For example, it must not spend money on activities which are not included in the objects, however worthwhile they may be,

· Make decisions for the benefit of the organisation, exercising independent judgement and declaring any interests, exercising reasonable skill, care and diligence in carrying out activities,

· Safeguard the good name and values of Shernhall Preschool,

· Adhere to Shernhall Preschool’s Code of Conduct.

In addition to the above statutory duties, each trustee should use any specific skills, knowledge or experience they have to help the Board reach sound decisions. This may involve leading discussions, identifying key issues, providing advice and guidance on new initiatives, and evaluating or offering advice on other areas in which the trustee has particular expertise.

To apply

Please send the completed application form outlining why you’re interested in our organisation and what you would bring to the Board along with a CV to our Manager, Lilijana Markaj.

Deadline: Tuesday 29th April 2025

Ofsted Registration: 153685

Registered Charity No: 1123684

Company Number: 6420566

Brooke is seeking two new board members with specific background or experience in the following: 

• Digital/technology transformation
• Fundraising – individual, institutional, or major philanthropy
• International development
• Legal and / or governance

We are proud to be Brooke. We are resourceful, share new ideas and help each other succeed. Together we make change happen.

Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. With our ambitious plans for growth throughout 2025-26, these are key roles to support Brooke as we soon develop an ambitious new global strategy from 2027.

We are currently seeking new members to join our highly skilled, knowledgeable, and dedicated board, bringing invaluable experience and expertise to drive our mission forward. You will be joining a highly skilled, knowledgeable, and dedicated team, together pursuing the goal of global compassion and healthcare for working horses, donkeys and mules and the communities that depend on them.

Working closely with the Chief Executive and senior leadership team you will ensure Brooke effectively delivers its inspiring mission and is governed to the highest of standards. Your responsibilities will include shaping and reviewing our strategic objectives, guaranteeing alignment with our charitable goals, and maximising public benefit.

We are seeking individuals with wide-ranging experience and a proven track record of strategic leadership. Your ability to challenge constructively, coupled with excellent communication and interpersonal skills, will be instrumental in fostering a supportive yet empowered environment. As a member of our diverse board of Trustees, you will contribute to shaping policies and priorities that ensure Brooke's financial stability and long-term impact.

If you are passionate about the welfare of working animals and the communities they serve, and are ready to make a tangible difference, we invite you to join us in shaping the future of Brooke. Be part of something truly meaningful by becoming a board member today.

Closing date: Sunday 25th May.

Interviews to be held w/c 2 June.

We are looking for someone with lived experience of accessing services provided by the wider psychological workforce. As a member of the Registration Advisory Panel, you will provide input on the service user experience of the wider psychological workforce. Members are led by the Chair who is responsible for preparing an independent report on an annual basis that will be submitted to the Trustees and will form part of the Professional Standards Authority annual accreditation renewal reporting.

In 2021 the British Psychological Society launched a new voluntary register for certain roles within the psychological workforce currently without statutory or other registering bodies. This important work ensures that these roles (currently Psychological Wellbeing Practitioners, Clinical Associate in Psychology, Children’s Wellbeing Practitioner, Clinical Associates in Applied Psychology, Mental Health and Wellbeing Practitioner and Education Mental Health Practitioner with a view to expand to other roles) ensures public safety, registrant accountability and a framework of fitness to practice including handling and investigating complaints.

The Registration Advisory Panel are responsible for strategic oversight of the Wider Psychological Workforce Register and reports directly into the Board of Trustees. The panel aims to hold the society to account against standards set by the PSA and its own policies on areas such as complaints, register developments, audit and accountability and reporting.

To apply please download a Statement of Interest Form, and submit it together with your CV.

The Prison Reform Trust Trustees play a vital role in making sure that we achieve our core purpose. Our Trustees oversee the overall management and administration of the charity. They also ensure that the Prison Reform Trust has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the executive team to enable the Prison Reform Trust to grow and thrive, and through this, work towards our mission to create a fair, humane and effective justice system. Board members have a collective responsibility. This means that Trustees act as a group and not as individuals.

Duties of PRT trustees include;

• Support and provide advice on the Prison Reform Trust’s purpose, vision, goals and activities.

• Approve operational strategies and policies and monitor and evaluate their implementation.

• Oversee the Prison Reform Trust’s financial plans and budgets and monitor and evaluate progress.

• Ensure the effective and efficient administration of the organisation.

• Ensure that key risks are being identified, monitored and controlled effectively.

• Review and approve the Prison Reform Trust’s financial statements.

• Provide support to, and challenge if required, the Prison Reform Trust’s CEO in the exercise of their delegated authority and affairs.

• Keep abreast of changes in the Prison Reform Trust’s operating environment.

• Contribute to regular reviews of Prison Reform Trust’s own governance.

• Attend Board meetings, adequately prepared to contribute to discussions.

• Use independent judgment, acting legally and in good faith to promote and protect Prison Reform Trust’s interests, to the exclusion of their own personal and/or any third-party interests

The Sheila McKechnie Foundation (SMK) was set up in June 2005 in memory of legendary campaigner, Sheila McKechnie. 

In a free and hopeful society, people need to know they have the power to make a difference: that they are able to envisage change and can push for that change to happen. For nearly two decades, we have helped all sorts of individuals, causes and charities to find their power as changemakers – as campaigners. We support, connect and champion these campaigners, equipping them to go after the social change they seek.

 As well as the responsibilities of being a trustee, which the Treasurer shares with all the Board members, the Treasurer is expected to be the financial expert on the Board, and to provide advice on all financial matters. Their role is to ensure the Board fulfils its duties to ensure the sound financial health of SMK, with systems in place to ensure financial accountability and sustainability.

For more information see our website, and the recruitment pack. 

About Croydon Community Energy (CCE)

Croydon Community Energy is the only community energy organisation in Croydon, combining grassroots climate action with real-world renewable power projects. Since launching in 2021, we’ve built a passionate volunteer-led team and are in the process of our first major initiative: installing rooftop solar across three community sites. In early 2025, we successfully raised over £120,000 in community investment in just eight weeks — a huge vote of confidence in our mission to cut carbon, lower energy bills, and empower local people. As a Community Benefit Society, everything we do is rooted in social impact, from delivering free energy advice to creating hands-on opportunities for residents to lead the energy transition.

Job Purpose

We are seeking an organised and detail-oriented individual to join our community energy group as a Secretary. As the Secretary, you will play a vital role in supporting the Chairperson and Board of Directors, as well as ensuring the smooth administration and financial compliance of the organisation. This voluntary position offers an opportunity to contribute to the success of our community energy initiatives and make a meaningful impact on sustainable development.

The below are example responsibilities you might be undertaking. 

Responsibilities

Annual Duties

• Help organise the annual general meeting (AGM) in accordance with the society’s rules. It is usual for the AGM to take place within six months of the society’s year end in order for members to receive the accounts, and for them to be filed within seven months of the society’s financial year end. Usual AGM business includes:

  • Election of governing body members (usually directors) or the announcement of results if the election is held beforehand.

  • The receipt of balance sheets, accounts, the auditor’s report (if any) and consideration of any reports from the governing body.

  • The setting of any member subscription.

• Arrange for society accounts to be audited (if applicable)

• Send annual return and accounts to the FCA within seven months of society’s year end

• Display the society’s latest balance sheet

Continual Duties

• Keep a Register of Members at the registered office

• Keep minutes to record the proceedings of all meetings

• Ensure that the number of members does not fall below three

• If membership falls below three the registrar has the power to cancel the society’s registration.

• Provide each member with a free copy of the rules

• Give proper notice of all general meetings to all members and to the auditor

• Prepare and distribute meeting materials, reports, and other relevant documentation to board members in a timely manner.

• Assist in the coordination and execution of special events, workshops, and community engagement activities.

• Handle incoming and outgoing correspondence, including emails, letters, and phone calls, and ensure timely responses and appropriate follow-up actions.

• Draft and edit official communications, letters, and announcements on behalf of the organisation and the Chairperson.

• Maintain the organisation's contact database, keeping it up to date and accurate.

• Assist in managing the organisation's general email account and redirect inquiries to the appropriate individuals or teams.

Qualifications

Even if you don’t feel you meet 100% of the requirements, please don’t be deterred from applying - we would still love to hear why you’re the right person for the role!

Essential

• Strong organisational and administrative skills, with attention to detail and ability to manage multiple tasks and deadlines.

• Excellent written and verbal communication skills, with proficiency in drafting professional correspondence and meeting minutes.

• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.

• Strong interpersonal skills, with the ability to work effectively and collaboratively with board members, volunteers, and stakeholders.

• Reliable and responsible, with a commitment to fulfilling duties and responsibilities in a timely and efficient manner.

• Passion for sustainable development and renewable energy initiatives within the community.

Desirable

• Familiarity with financial administration processes and an understanding of financial regulations and compliance.

• Proficient in using office software and tools, such as word processing, spreadsheet, and email management applications.

• Previous experience in a secretary or administrative role.

Join our community energy group as a voluntary Secretary and contribute to the success of our organisation in promoting renewable energy and sustainable development. Together, we can create a greener and more resilient future for our community.

Terms and Conditions

Length of contract: 12 months (until next AGM)

Salary: Voluntary, expenses covered inline with our expenses policy

Hours/days: Approximately 10-15 hours per month

Place of work: Remote, with occasional face-to-face meetings in Croydon

Upon taking the position, you will be required to sign a Director’s agreement including a commitment to attend monthly Board meetings and monthly wider volunteer meetings (giving reasonable notice if you cannot attend), and the agreement to log time spent on CCE activities.

The Sheila McKechnie Foundation (SMK) was set up in June 2005 in memory of legendary campaigner, Sheila McKechnie.Campaigning is vital to a healthy society. We help campaigners to thrive. In a free and hopeful society, people need to know they have the power to make a difference: that they are able to envisage change and can push for that change to happen. For nearly two decades, we have helped all sorts of individuals, causes and charities to find their power as changemakers – as campaigners. We support, connect and champion these campaigners, equipping them to go after the social change they seek.

The Chair will hold the Board and staff team to account for SMK’s mission and vision, provide inclusive leadership to the Board and ensure that Board members fulfil their duties and responsibilities for the effective governance of SMK. The Chair will line manage and support the Chief Executive and ensure that the Board functions as a unit and works closely with the Chief Executive and staff team to achieve agreed objectives. They may also be asked to act as an ambassador and a public face of SMK in partnership with the Chief Executive and the Board.

For further information, see our website and the recruitment pack. 

Bgen, the Botanic Gardens Education Network, is seeking a new Treasurer Trustee to join its Board. This unpaid voluntary role offers a unique opportunity to support a small, but passionate charity at a pivotal moment in its growth.

Bgen is a specialist support network for professional plant and natural world educators. We help our members to connect people and plants in innovative and engaging ways, through online events, face to face training and networking events and our Annual Conference.

We are looking for a Treasurer who will bring enthusiasm, commitment, fresh perspectives and who will broaden the diversity of thinking on our Board. The successful candidate will combine professional financial knowledge and experience with a deep commitment to supporting our mission in this vital non-executive role.

As our new Treasurer trustee, you will play an active role within the Bgen Board and provide leadership on its financial health, ensuring robust processes, accurate records and sound-decision making with transparency and accountability.

This is an exciting opportunity to join the dynamic Board and support our work to empower plant and environmental education and engagement professionals across the UK.

Availability and commitment

 As a Board member you will need to be able to attend up to six board meetings per year (held online) and the Annual General Meeting, organised in January – February each year. You will also spend around 2 -3 days per quarter in between meetings, to prepare the quarterly accounts, provide advice and coordinate payments, with support from the Bgen Coordinator and Bgen Bookkeeper. Days may vary throughout the year, depending on activity.

On the 7th or 9th October, we are hosting a Bgen Board Strategy Away Day at Birmingham Botanical Gardens and your attendance would be extremely helpful.

This position would be for a period of three years minimum (term can be renewed after this time).

Apply your skills and expertise as Chair of the Board of AfriKids UK to make an incredible difference. This is an exciting opportunity to help lead a locally-led, high-impact organisation through a period of signficant change, to scale life-changing work for families, in Ghana and beyond.

AfriKids is an award-winning, locally-led charity dedicated to ensuring the rights of children in northern Ghana. Our mission is to help unlock the power of communities to ensure child rights, with a focus on helping people secure the means, motive and opportunity for every child to complete a quality basic education, as the most sustainable route out of poverty. 
We work hand-in-hand with local communities to design and deliver programmes that create lasting change for children, so they can thrive now and as the leaders of tomorrow. 

With nearly 25 years of experience behind us, we are now seeking an experienced and committed individual to Chair our Board and help lead us through a period of transformational change, to impact more children than ever. As Chair of AfriKids UK, you will provide strategic leadership by ensuring the Board’s effective governance and lending your knowledge, skills and experience to support the Chief Executive in achieving organisational excellence and a step change in organisational capacity to deliver against its mission and objectives. 

Our current Chair, Jason Haines, is stepping down having served maximum tenure.

Independent journalism gives us the facts we need to make the big decisions. We're looking for someone to join our board, chair our Finance, Audit & Risk Committee and help us us protect your freedom and our democracy.

Over the past three decades, the Rory Peck Trust has supported more than 3,000 freelance journalistts,, before, during and post assignment – over 500 in 2024 alone.. We fund training to equip them to report from the world’s most dangerous places, crisis assistance when things go wrong, and mental health support to help them rebuild their lives. Sadly, more freelance journalists than ever need our help so they can continue reporting from places as diverse as Myanmar, Haiti, Sudan and Gaza.

Trustees have ultimate responsibility for directing the affairs of the Rory Peck Trust, ensuring it is solvent, well run and delivering its mission. They are expected to attend Board meetings, sit on one Committee of the Board, attend meetings of these Committees and contribute to the direction of the Rory Peck Trust by supporting the Management Team in particular projects or areas on request, e.g. recruitment of Board members or senior staff roles. 

The Trust is entering an exciting time, developing a new revenue strategy and overhauling our governance. 

Key tasks:

• As a Trustee, operate as the key conduit between the Finance, Audit and Risk Committee and the Board, as set out in the Committee’s Terms of Reference (attached).

• As Chair of the Finance, Audit and Risk Committee, provide strong, independent leadership, setting the tone for the work of the  committee.,

• Ensure the Trust has an effective risk management framework and ability to understand and manage all risks. Ensure risk and performance management is monitored and managed through effective systems of internal control and delegation.

• Develop a strong and supportive relationship with the management team – in particular the Business Manager.

• Ensure the Trust has an effective system of internal controls and appropriate internal and external audit arrangements to manage the organisation’s performance.

• Support the Board in undertaking statutory duties, which include approving the annual report and accounts, and providing an appropriate statement for inclusion in the annual report on the effectiveness of the company’s systems for risk management and internal control.

• As part of the board, set the strategic direction, in partnership with all stakeholders, including ambition and values, and ensure effective plans are established to achieve the corporate objectives.

• Represent the Trust as necessary to key external stakeholders.

• Agree policies and make decisions on matters that might create significant financial, operational and reputational risk to the Trust, ensuring effective systems of control and delegation.

• To uphold the principles of good governance at all times

• Lead the periodic appointment and review of terms of External Audit

Person specification:

• A qualified accountant with senior experience in an organisation of similar complexity.

• The ability to recognise, assess and stress test risk.

• Demonstrable financial acumen and experience of business planning.

• Ideally experience of being part of a non-executive Board, dealing with governance considerations, ensuring high performance and good decision-making.

• Exposure to internal and external audit functions.

• An excellent working knowledge of audit committee practices and risk management and assurance frameworks.

• An understanding of the media industry, particularly journalism, would be beneficial.

Key relationships:

• Chair

• Other Trustees

• Executive Director

• Business Manager

Our values:

The Rory Peck Trust is committed to diversity, equity and inclusion – we strive to ensure we reflect these principles in our policies and workplace culture. We believe that diversity is an essential enabler in engaging those we assist, and in finding innovative solutions in times of crisis. We treat everyone with respect, put people first and we work as a team, building alliances and seeking partnerships to advance our common cause.

Equity, diversity and inclusion:

We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. All qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity.

Who are we?

Switchboard LGBTQIA+ exists to provide members of the LGBTQIA+ community, as well as their friends, family and those supporting them, with a listening service that they can contact via phone, instant message and email between the hours of 10am to 10pm every day.

We are happy to talk to service users about any topic they wish. Topics we often talk to service users about include: sexual health, safer sex, relationships, coming-out, gender identity, transitioning, mental health, experiences of hate crimes, support for meeting other LGBTQIA+ people and making friends, and much more.

However, we want to also be upfront and transparent about the fact that not all of our conversations are positive or constructive. Our volunteers can also be exposed to abuse from the public, manipulative callers, sexual fantasies and safeguarding concerns.

What is our over 50's club?

Our over 50's club is a new initiative for Switchboard. 

We want to create a space that enables older members of the LGBTQIA+ community to volunteer with us on our phone lines and instant messaging service, whilst providing a social element that encourages volunteers to come together at our London HQ. 

This club will meet on both Mondays and Tuesdays during the day (you can choose which day works better for you), completing a shift either between 10am to 1pm or 2:00pm to 5:00pm. You can join us weekly or bi-weekly, whichever you prefer.

We then come together between 1pm and 2:00pm to have lunch (paid for by us) and a good natter! 

Volunteers who support Switchboard in this capacity are trained to take both phone calls and respond to instant messages. They do not respond to emails, however. 

Who are we looking for?

To ensure we can provide a high quality service to those who contact us, we are looking for volunteers who:

• Simply put, like communicating and chatting with other people (you’re most likely a people-person who feels energised by this type of communication)

• Feel comfortable taking calls and speaking over the phone to people you do not already know

• Are familiar with different instant messaging platforms (such as WhatsApp and other chat tools) and the types of communication they might receive

• Are able to read between the lines to decipher messages

• Are good listeners who let others lead conversations and instead create the space they need

• Are able to ask broad, open questions to keep conversations flowing

• Understand the importance of using the right tone when communicating in writing, and are able to flex their writing style to suit different people

• Have a strong attention to detail, with a particular focus on spelling and grammar

• Are able to evaluate sources of information and identify those that can be trusted, from those that cannot

• Know when to challenge and when to step back

• Have essential digital literacy skills (such as using email tools such as gmail and outlook, search the web for information and copy and paste website URLs)

• Understand and support our mission

• Have an awareness of the challenges facing the LGBTQIA+ community

• Are empathetic in nature

• Agree to uphold our values of being non-directive and non-judgemental