Board members volunteer roles

No Panic is a national self-help charity, which supports people with a range of anxiety problems. We provide the No Panic Helpline and there is additional support services offered to members. .

We are seeking a skilled volunteer trustee to strengthen our board, particularly with experience in finance and raising funds.

Ideal candidates will have volunteered at board level, in charities that only employ a small number of staff and rely mostly on volunteers.

We seek candidates who are confident and committed and prepared to step up. Candidates may be asked to fill Officer roles or join sub-committees. Officers may oversee the work of several teams.

The Board of Trustees meets on the last Wednesday evening of the first and third month of each quarter. In the second month, sub-committees meet.

We ask volunteers to commit to a year.

You will need to provide a reference.

British Blind Sport (BBS) is the National Disability Sport Organisation that represents blind and partially sighted people in sport. Our vision is to empower all people living with sight loss to get active and enjoy sport, whether it is taking their first steps or helping to secure talent pathways to encourage individuals to fulfil their potential. Working across both the sight loss and sport sector, we work with strategic partner organisations to fulfil our aim and, by doing so, we positively impact the lives of hundreds of people every year.

About the role:

To support our work and to help us to demonstrate our commitment to VI sport, we are looking for an Independent Director to provide support to our people development and HR services with expertise in HR, Mental Health & Wellbeing and Occupational Health.

Your experience:

• To provide advice and guidance to the BBS board and the CEO on matters related to employment.
• Support and advise on the employment affairs of the organisation and ensure they are legal, constitutional, current and within accepted practice
• Ensure proper records are kept and that effective employment and HR procedures are in place.
• Lead from the board on matters related to employment changes, disputes and related issues.
• Be a member of board sub-committees as requested by the Chair of Trustees and in relation to your expertise. Be an active member of the BBS HR sub-committee.
• To contribute actively to the board of trustees' role in giving strategic direction to the organisation. Setting overall policy, defining goals and setting targets and evaluating performance against agreed targets.
• To safeguard the good name and values of the organisation.

Specifically

• Liaise regularly with the CEO on general matters related to employment and people development.
• Ensure that fellow committee members are aware of their obligations as an employer.
• Provide advice to both the CEO and sub-committees on issues related to employment at BBS.
• Work with senior leadership team and the board to ensure all employment related policies are legal and fit for purpose.
• Act as an independent advisor during recruitment processes.
• To ensure that the organisation complies with its governing document, charity law, company law and any other relevant legislation or regulations.

Skills, knowledge and abilities

• CIPD Qualified. Preferably to Fellow level.
• Those holding legal qualification with HR/Employment experience.
• Up to date practical knowledge of operating in an HR environment.
• Organisational and administrative skills.
• Experience of advising and working with senior members of staff.
• Understanding of IT programmes and HR systems.
• Personable with strong communication and relationship building capabilities across all levels of the business.
• Proven ability to liaise at all levels internally and external to the organisation.
• Leadership skills within this area.

Use you skills, experience and contacts to support the Vision, Mission and Values of Bovey Paradiso Arts and provide a vibrant arts centre for the benefit of the local community

Introduction

Emergency Nutrition Network (ENN) is a well-established and highly respected UK-based charity working to reduce malnutrition globally. ENN strives to enhance the effectiveness of nutrition policy and programming by building evidence, convening critical actors and transferring knowledge. We are passionate about being field driven and are globally recognised as thought leaders and conveners in nutrition. Our vision is a world where ‘Every individual confronted by malnutrition has access to the knowledge, tools, services and resources they require to meet their needs.  We work with governments, civil society, UN, donor and academic organisations to achieve mutual goals. Through these collaborations we support agencies to implement evidence-based nutrition programming, predominantly in low- and middle-income countries.

The Trustee Role

ENN is seeking to appoint a new Chair of Trustees to lead its Board with strategic insight, collaboration, and a deep commitment to the organisation’s mission. This is a significant and rewarding opportunity to guide the governance of a globally respected charity at a pivotal time in its journey.

As Chair, you will play a key leadership role in ensuring that the Board of Trustees operates effectively, provides strong oversight, and supports ENN to fulfil its charitable objectives. You will work in close partnership with the CEO and fellow Trustees to shape and monitor the delivery of ENN’s strategy, ensuring that the organisation complies with its purpose, charity law and company law and that the organisation pursues its objectives as defined in its governing document.

The Chair will also ensure that the Board functions properly and that effective decisions are made and implemented.

This role calls for someone with strong leadership presence, relevant experience, and a collaborative approach. Someone who can lead inclusive, focused meetings and create a supportive, respectful for both trustees and the senior management team.

A helpful summary of trustee roles and responsibilities can be found in Charity Commission guidance ‘The essential trustee: what you need to know, what you need to do’

We are looking for a Chair who brings substantial leadership and governance experience, including at board level within the charity, public, academic, or international development sectors. While a background in nutrition or humanitarian work is not essential, a strong interest in global health, development, or social impact is important.

Your Responsibilities as a Trustee:

As Chair of the Board, you will play a key leadership role in ensuring the overall effectiveness of ENN’s governance and strategic direction. You will guide the Board in fulfilling its collective responsibility to uphold ENN’s mission and values, while supporting the organisation to thrive in a complex and evolving funding landscape.

Your responsibilities will include:

· Chairing the Board of Trustees: Leading quarterly Board meetings and the Annual General Meeting, ensuring well-structured and inclusive discussions, clear decision making, and effective follow-up on actions.

· Strategic Leadership: Working with the CEO and fellow trustees to shape and review ENN’s strategic direction and priorities, especially in light of changes in the global funding environment.

· Supporting Fundraising and External Relations: Acting as an ambassador for ENN, supporting engagement with key stakeholders including donors, partners, and networks. Where appropriate, the Chair and trustees may play a role in donor cultivation or advocacy.

· Governance and Compliance Oversight: Ensuring that ENN complies with its Articles of Association, charity and company law, and sector best practice. Overseeing the effectiveness of risk management and ensuring proper financial controls are in place.

· Board Development and Succession: Ensuring the Board remains diverse, skilled, and effective by leading on trustee recruitment, development, and performance review processes. Championing a culture of inclusion and learning.

· Relationship with the Executive Director: Building a strong, supportive, and transparent relationship with the CEO. Providing guidance and challenge as a critical friend and ensuring effective communication between the Board and ENN’s Management Team.

· Safeguarding and Ethical Oversight: Promoting and safeguarding ENN’s reputation, values and policies including its commitment to safeguarding, equity, and ethical conduct.

· Adaptability in Financial Stewardship: Supporting the Board and Executive Team to respond proactively to funding challenges and opportunities, including exploring alternative funding models and revenue diversification.

· The Chair will be expected to attend quarterly Board meetings (held virtually and occasionally in-person), subcommittee meetings where relevant, and represent ENN externally when needed. This is a voluntary position, with reasonable travel and related expenses reimbursed.

Required Knowledge and Skills

· Demonstrable experience of senior leadership, preferably at board level, within the non-profit, public, or international development sectors.

· Strategic vision and the ability to identify and understand response to changing contexts.

· Proven ability to chair complex meetings effectively, enabling inclusive, strategic, and outcomes-focused discussions.

· A strong understanding of governance responsibilities, including the legal duties of charity trustees, and a commitment to high standards of ethical and financial stewardship.

· Experience in guiding organisational strategy, change management, and performance monitoring at a senior level.

· Insight into the UK charity sector, the Charity Commission’s regulatory framework, and good governance principles.

· A good understanding of global development funding trends, with an appreciation of how geopolitical shifts have impacted international donors and the wider NGO landscape.

· Experience in supporting income diversification and navigating financial uncertainty, including stewarding fundraising strategy, major donor engagement, or building new funding partnerships.

· A collaborative and inclusive leadership style, with the ability to support and challenge constructively, build consensus, and maintain a strong, positive relationship with the CEO and senior management team.

· An ability to serve as an ambassador for ENN’s mission, engaging confidently with external stakeholders, donors, and sector leaders.

· A clear alignment with ENN’s values, commitment to equity and inclusion, and passion for reducing global malnutrition.

· Previous experience of charity trusteeship is desirable but not essential if the candidate demonstrates equivalent governance or board leadership experience in another sector.

Membership and Operation of the Board

The ENN Board of Trustees comprises individuals appointed by the Trust Members, selected for their diverse skills, experience, and commitment to ENN’s mission and values. Collectively, the Board provides strategic leadership, ensures good governance, and supports ENN in delivering its charitable objectives.

Trustees are appointed for an initial term of four years and are eligible for reappointment at the discretion of the Trust Members at a General Meeting, in accordance with ENN’s Articles of Association.

The Chair of Trustees is elected by the Board from among its members. The Chair serves for a term of up to three years and may be re-elected for one additional term. This ensures a balance of continuity and renewal in Board leadership.

The Board meets quarterly and may convene additional meetings as required. Trustees are expected to attend meetings regularly and actively participate in subcommittees, working groups, and strategic initiatives as needed.

Time Commitment – And our Commitment to You

Your commitment in an average year is likely to be 4 pre-fixed board meetings, each of half a day.  Each of these are preceded by sub-committee meetings, usually of ninety-minutes, and each trustee is expected to participate in one sub-committee. Other committee and ad hoc meetings and additional support will be arranged as agreed. We encourage active participation and engagement, and Trustees often give more time outside of this, on their own terms.

Board meetings are held virtually, with an intention to hold one facilitated face to face meeting at the ENN HQ in Kidlington, Oxfordshire, every two years. Additional sub-committee meetings will be convened remotely. 

Ideally you will join the Board in 2025, though we can show some flexibility on this for the right candidate, and in your first few months you should allow for additional time for induction and orientation (including meeting a number of the Leadership Team). 

Remuneration

This is an unpaid, voluntary position.  Reasonable expenses will be reimbursed for attendance at Board meetings and other Trustee activities in line with ENN’s policies.  Some employers encourage and enable trusteeship as part of wider career development and corporate social responsibility; please check with your organisation and their relevant policies.

Our Values and Commitment to Equality, Diversity & Inclusion

ENN is committed to diversity and inclusion, and to building a culture where every staff member and volunteer is recognised and valued as an individual.  We actively encourage applications from a broad range of experiences and backgrounds and are particularly interested in improving representation of younger people and minority ethnic groups on our Board.

Closing date for applications: Sunday 28th September 2025 

It is expected that shortlisted candidates will be invited to an informal interview during the week commencing Monday 29th September 2025

Screening Checks

All candidates who we progress will be screened through Accuity World Compliance to comply with counter terrorism and financial sanctions regulations. Appointment will be subject to a satisfactory enhanced DBS check (or equivalent criminal records check where available, for non-UK citizens) and 2 satisfactory references.  If you already have a transferrable enhanced DBS, please state this in your application.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Trustees play a vital role in ensuring Skelmersdale & District Foodbank meets its core purpose by overseeing the management and administration of the charity and ensuring that the foodbank has a clear strategy in line with our vision and goals.

What will you be doing?

As a trustee you will share collective responsibility for the governance of the charity and all decisions made by the board, ensuring the organisation is well run, fulfils its mission, is compliant with charity law and that the charity is open and accountable. 

Trustees ensure that the food bank acts in conformity with its purpose and with charity legislation, and that good governance, best practice policies and rigorous financial supervision are in place. They will be required to work collaboratively, with other trustees and with the staff and volunteers of the foodbank, and other external agencies

Key tasks:

• approve, support and guide the charity’s purpose, vision, strategy, goals and objectives
• manage the charity’s resources responsibly and efficiently, ensuring the charity’s assets are used only to carry out its purpose, avoid undue risk, and do not over-commit the charity
• ensure the charity is accountable, actively complying with statutory accounting and reporting requirements and the law.
• ensure that key risks are identified, monitored and controlled appropriately
• ensure appropriate financial plans are in place, budgets are monitored, progressed and evaluated and ensure the charity is accountable, actively complying with statutory accounting and reporting requirements and the law
• ensure the charity has appropriate procedures to comply with current legislation and good practice, including employment, health and safety, equality, diversity and inclusion, safeguarding and GDPR compliance/data protection
• prepare for, regularly attend, and participate in board and subcommittee meetings and any trustee away days.
• act with reasonable care and skill, giving your time, thought and energy to your role.
• serve as an additional promoter of the food bank in the community, promoting the organisation to key stakeholders and beneficiaries, and present on behalf of the food bank at meetings and conferences as and when required

What are we looking for?

We are looking for people who want to help their local community. Our ideal candidates would demonstrate:

• a knowledge of and commitment to the work of Skelmersdale & District Foodbank
• a passion for combating poverty within Skelmersdale and its surrounding areas
• experience of working in a governance role
• willingness to devote the necessary time and effort
• an ability to work effectively as a member of a team
• understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship
• willingness to speak their mind
• the ability to think creatively

Applications are particularly welcome from people who live or work in West Lancashire and who reflect Skelmersdale’s diverse community. The food bank would particularly welcome applications from those with experience in one (or more) of the following areas: 

• Partnership engagement
• Benefits advice and support

Whatever your background, we want to make sure you are supported and empowered and enjoy your time volunteering with us. We know that having volunteers from a diverse range of backgrounds, with varying experiences, can help to make what we do as effective as possible. As such, we welcome all applicants regardless of age, religion or beliefs, disability, ethnic background, gender reassignment, sex, or sexual orientation.

What difference will you make?

By supporting the governance of the food bank, you are part of a team providing a vital holistic support function in your local community, ensuring a dignified experience to anyone visiting or anyone who comes into contact with Skelmersdale & District Foodbank.

YMCA Trinity Group – Trustees

‘Inspiring communities, transforming young lives’

Job Advert Ref: Trustees2025

Registered Address: YMCA Trinity Group, Queen Anne House, Gonville Place, Cambridge CB1 1ND

YMCA Trinity Group is seeking passionate individuals to join our Board of Trustees. Our programs span Suffolk and Cambridgeshire, putting people at the core of our mission. We take time to find the right fit, believing that open dialogue builds the strongest Board. We're a dynamic, team-oriented group seeking members who can contribute their unique skills and experience.

We are specifically looking for expertise and skills in the following areas;

· Business Development

· Strategic Planning

· Change Management

· People and Culture

· Finance

· Marketing

· IT

YMCA Trinity Group has served local communities since 1852, and we're committed to a Board that reflects the diversity of the communities we serve. We also welcome young people seeking Board experience.
 

Trustee roles are both rewarding and demanding. Join us in creating new possibilities for young people and communities. If you're ready to make a difference, we want to hear from you!

Thank you for your interest and we look forward to hearing from you soon!

YMCA Trinity Group is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment.

Cripplegate Foundation is looking for new Governors (trustees) to join our board. This is a unique opportunity to shape the future of a trusted, independent and innovative grant- making organisation that has been supporting Islington for over 500 years.

Working alongside our partners at Islington Giving, we invest over £2 million a year in local charities and community groups. Together we amplify local voices, improve access to opportunities and support lasting change.

 Who we’re looking for

• Do you want to make a real difference in Islington?
• Are you passionate about tackling local poverty and inequality?
• Can you help amplify the voices of those we work with, through your personal or professional experience?
• Could you bring additional diversity to our board so that we better reflect the communities in which we work?
• Do you have some frontline charity experience, senior leadership or otherwise?
• Are you able to commit the time required to make the most of joining us?

We are genuinely encouraging a wide range of people to come forward and cannot emphasise enough how your background, life experience, approach and values are more important than any knowledge or experience of grant making, or of being a trustee elsewhere.

Full induction, mentoring and ongoing support will be provided. This is a voluntary/unpaid role, with expenses covered.

The closing date for applications is 16th October at 5:00 p.m.

For more details and how to apply, please visit our website and download the full Candidate Pack.

Biddulph Youth and Community Zone are seeking a Treasurer to join our dedicated Board of Trustees.

BYCZ is a registered community benefit society with charitable status. We work to create a safe, warm, and inclusive environment for young people, families, and the wider community, supporting personal development through confidence and resilience building. We host sessions for young people through our youth club, provide guidance and support for older community members, and have a range of targeted activities and a community food project. Over 4,000 local people access the Centre each year.

As treasurer you will ensure we deliver our high-quality programmes sustainably, guiding the financial decisions which can help us grow the Centre. Based in Biddulph, our board meetings are a bi-monthly commitment on the 3rd Wednesday of alternating months and are Hybrid. This will make the role a 6-8 hour per month commitment 

Role responsibilities:

· Oversee financial operations, budgeting, accounting, and cash flow.

· Present financial reports at board meetings.

· Play an active part in strategic planning and financial forecasting.

· Support fundraising efforts with financial insight.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

The Ark Gedling is a Christian charity that exists for the prevention and relief of poverty and hardship; it is a UK registered charity and a member of Advice UK. It provides a community café, with a range of activities to support community development and mutual support, which operate in conjunction with advice sessions, so that local people receive expert advice alongside compassionate community support and empowerment. It works in close partnership with other charities and with local churches. We are excited to announce we are recruoting new trustees to support the project into a new phase in our 20-year history.  

An exciting opportunity has arisen for a visionary and committed individual to lead our Board of Trustees as Chair. This is a unique opportunity to help shape the strategic direction of Huddersfield Town Foundation and to make a lasting impact in the Kirklees community.

This is a pivotal moment to join our team. With the launch of our new strategy in September 2025, we’ve made bold commitments to help our community GROW, BELONG and THRIVE. These pillars guide everything we do, from unlocking learning and opportunity, to building connection and belonging and championing health and wellbeing.​

If you’re someone who stands together with others, keeps learning, goes the extra mile and lives the Terrier Spirit, we’d love to hear from you.​

How to Apply

Please submit your CV, application form and a persuasive covering letter (no more than 2 sides of A4) via email by Monday 6th October.

Should you wish to have an informal discussion about the role, please contact us via email to arrange this.

All applicants will be notified of the outcome of their application, whether they are invited to attend interview, or not.

Safeguarding

HTF is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation. Trustees must not have any previous disqualifications or have been barred from undertaking activities involving children and young people.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that, when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers and, if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

The Chair will be required to undergo safeguarding training in accordance with the Foundation’s Trustee training plan, which includes the EFL Trustee Safeguarding training. 

Further information can be provided by the Foundation’s Safeguarding manager. 

Equality, Diversity and Inclusion

HTF is a diverse environment and an organisation which respects all characteristics under the Equality Act 2010. We want everyone to feel valued and included within the Foundation and to be able to achieve their full potential. 

We have a zero-tolerance approach to any form of discrimination and we are committed to the redress of any inequalities by taking positive action where appropriate. 

Charity and company details

The Foundation is a registered charity (Charity number 1146501) with a Board of Trustees controlling the management and administration of the charitable activities of the Foundation. HTF is also a company limited by guarantee (company number 07690182) meaning that the Trustees are also Company Directors and manage the affairs of the Company in accordance with its Memorandum and Articles of Association.

Use your skills to help shape brighter futures for children, young people, and families across Kirklees

About Fresh Futures

Fresh Futures is a Kirklees-based charity aiming to improve lives and inspire change for vulnerable and disadvantaged children, young people, adults, and families.

Our vision is for everyone to have opportunities for a better life, now and in the future.

To achieve this, Fresh Futures focuses on four interwoven strands: Education, Health & Wellbeing, Employability & Skills, and Relationships.

What will you be doing?

One of Fresh Futures key services is Brian Jackson College, an alternative education provision. The college can support up to 100 young people aged 13 to 18 based across three sites, in Heckmondwike and Huddersfield. The College is rated ‘Good’ by Ofsted.

There are ambitious plans to grow the provision across Kirklees and neighbouring areas in the near future.

The Board of Governors is a sub-committee of Fresh Futures Board of Trustees. Governors can also be appointed as Trustees of the Charity, but do not need to be so.

The role of the Governors is to:

· Ensure clarity of vision, ethos, and strategic direction

· Hold the Head Teacher to account for the educational performance of the College students, and the performance management of staff

· Oversee the financial performance of the College and make sure budgets are allocated appropriately

Governors are asked to attend 4 meetings a year, one per term, usually held virtually via Teams, and one in-person awayday.

What are we looking for?

We are looking to fill vacancies on our Trustee board and on our Finance and Governors sub committees.

Members of these committees do not necessarily have to also be Trustees. We are looking for people willing to bring energy, enthusiasm and commitment to the role, and who will broaden the diversity of thinking on our board.

We are particularly interested in recruiting new Trustees/members who have experience in any of the following:

· Health and safety

· Charity finance

· Marketing & PR

· Charity fundraising

· The commercial sector

· Knowledge of Kirklees

· Safeguarding children and vulnerable adults

· Independent education

We strive to be more representative of the diversity of the communities we serve. Applications from first time Trustees/Governors are welcome, you do not have to have previous experience of being on a board. Training and induction are provided.

What difference will you make?

By joining Fresh Futures as a Governor, you’ll help guide our strategy, strengthen governance, and ensure we continue improving lives across Kirklees. Your skills and perspective will support vital services in education, employability, health and wellbeing, and relationships - helping thousands of children, young people, and families thrive.

Use your skills to help shape brighter futures for children, young people, and families across Kirklees

Fresh Futures is a Kirklees-based charity aiming to improve lives and inspire change for vulnerable and  disadvantaged children, young people, adults, and families.

Our vision is for everyone to have opportunities for a better life, now and in the future.

To achieve this, Fresh Futures focuses on four interwoven strands: Education, Health & Wellbeing, Employability & Skills, and Relationships.

What will you be doing?

Our trustees play an important role in making sure that the charity is run in the interests of the children, young people and families we support. They strategically oversee the management and administration of the organisation.

Trustees also ensure the charity has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the executive team to enable the charity to grow and thrive, and through this, achieve our mission.

Trustees are asked to attend 6 meetings per year, of which four run virtually via Teams. In person meetings run twice a year and are face-to-face for a full day – these are always run at one of our sites in the Kirklees area. Trustees also have the opportunity to join one of our committees, for example, our finance committee.

What are we looking for?

We are looking to fill vacancies on our Trustee board and on our Finance and Governors sub committees.

Members of these committees do not necessarily have to also be Trustees. We are looking for people willing to bring energy, enthusiasm and commitment to the role, and who will broaden the diversity of thinking on our board.

We are particularly interested in recruiting new Trustees/members who have experience in any of the following:

· Health and safety

· Charity finance

· Marketing & PR

· Charity fundraising

· The commercial sector

· Knowledge of Kirklees

· Safeguarding children and vulnerable adults

· Independent education

We strive to be more representative of the diversity of the communities we serve. Applications from first time Trustees/Governors are welcome, you do not have to have previous experience of being on a board. Training and induction are provided.

What difference will you make?

By joining Fresh Futures as a Governor, you’ll help guide our strategy, strengthen governance, and ensure we continue improving lives across Kirklees. Your skills and perspective will support vital services in education, employability, health and wellbeing, and relationships - helping thousands of children, young people, and families thrive.

Lay Trustee role - Healthcare Infection Society - deadline: 23 September 2025

Our current Lay trustee demits in December 2025, and we are seeking a successor who is not from a clinical background but shares our values and vision This is an opportunity to bring your expertise to help shape HIS’s future, ensuring strong governance and supporting our ambitions for growth.

As a Lay Trustee, you will:

• Work with the Council and Chief Executive to uphold HIS’s vision, mission and values. Council meets quarterly.
• Work with Chief Financial Officer and serve on the Finance Committee, which meets quarterly to review financial performance, remuneration, and strategic and operational risks.
• Contribute to delivering the 2025-30 strategy.
• Oversee compliance with financial, legal and regulatory requirements.

No prior trustee experience is necessary – a full induction will be provided.

Who we are looking for

We are especially keen to hear from candidates with

• Financial investment and management experience (ideally in healthcare)
• Candidates should have no clinical background.

We welcome applications from people of all backgrounds who support our mission and can actively contribute to our work. HIS is committed to fostering an inclusive and diverse culture.

Summary

Role: Helpline Support Volunteer

Reporting to: Operations Director / Helpline Manager

Benefits: on the job training; ongoing professional development opportunities, and access to mental health and wellbeing support.

Hours: 3.5 hours per week (minimum)

Role Type: Voluntary (reasonable expenses will be paid)

Location: First Floor, 1192 Stratford Road, Birmingham, B28 8AB (office based)

Application deadline: 9am on Friday 19 September 2025

Interviews: Monday 29 September and Tuesday 30 September

Training: for 3 weeks across October (09:30-14:00 on 6th,7th,8th,13th,14th,15th,20th,21st and 22nd - please note these dates may be subject to change)

Start Date: 06 October 2025

About Us

Muslim Women’s Network UK (MWNUK) is an award-winning national charity based in Birmingham and has been running since 2003. MWNUK are working to advance equality and social justice for Muslim women and girls. MWNUK achieves its aims through research, campaigning, training, engaging with its membership, evidence-based advocacy, and by operating a culturally sensitive helpline and counselling service.

Training

Due to the variety of enquiries we receive and their sensitive nature, the first month of your role will involve specialised training.You will be required to attend 3 mornings per week for 3 weeks.

Purpose of the Role

We are looking for individuals to volunteer on our Muslim Women’s Network (MWN) Helpline Service which primarily provides support to victims of domestic abuse, violence against women and girls (VAWG) and related issues. We are also recruiting volunteers for a new helpline service focused on recording incidents of anti-Muslim hatred.

As a Helpline Support Volunteer, you will be answering calls, emails, texts, webchat and on Amal Safety mobile app from service-users and supporting them on the wide variety of issues that are raised on the Helpline.  The helpline supports women on more than 45 different issues with most of the calls relate to VAWG as well as mental health and wellbeing.

All responses must be in line with the ethos of MWNUK which upholds protection from discrimination, harassment and victimization in line with the Equality Act 2010. The nine protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

You will be responsible for maintaining accurate records of the client cases on MWN’s bespoke online databases, ensuring data complies with GDPR requirements.

Given the nature of the role, experience supporting individuals - particularly Muslim women - is essential. This may be through paid employment, volunteering, or informal support of friends and family.

You may also have the opportunity to contribute to maintaining website resources, promoting the service, supporting other MWNUK projects and activities related to Helpline issues.

Full training and ongoing support will be provided to help you feel confident and equipped in your role.

Who are we looking for?

We are looking for a highly motivated and organised individual who is passionate about women’s rights and keen to make a difference. An interest in Violence Against Women and Girls (VAWG) sector and tackling anti-Muslim hatred / Islamophobia is important.

We particularly encourage applications from women who may have taken a careers break or have caring responsibilities as full training will be provided and ongoing support to help you feel confident in your role.

Main responsibilities

• Providing high-level support to users of the MWN Helpline and/or a new anti-Muslim hatred / Islamophobia incident recording service, responding to telephone and electronic enquiries.
• Manage helpline cases, including accurate data entry into MWN’s bespoke database.
• Maintain confidentiality and adhere to data protection policies at all times.
• Attend training sessions as directed.
• Stay informed about developments and legislation on key issues such as forced marriage, violence against women, hate crime, Islamophobia, and related topics.
• Carry out administrative duties and provide support to the Helpline Manager, Operations Director, and Trustees as required.

Person Specification

We are looking for someone who:

•  Has a strong interest in the charity sector, particularly in empowering racialised communities and Muslim women.
•  Can work in a non-judgmental, culturally and faith-sensitive manner.
•  Demonstrates accurate listening and note-taking skills.
• Has an approachable and friendly manner, with strong communication skills.
• Possesses excellent IT skills, including data entry and email correspondence.
• Speaks a second language (e.g., Urdu, Arabic, Punjabi, Mirpuri, Pashtu, Bengali, Gujarati).
• Has experience supporting Muslim women and girls—through paid work, volunteering, or informal support.
• Maintains a high level of professionalism when engaging with internal and external stakeholders. 
• Has knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia, and mental health.
• Works effectively as part of a team.
• Can work independently in a highly organised manner.
• Is driven and committed to providing the best possible service and ensuring the success of the Helpline.
• Understands and upholds confidentiality, data protection, and professional boundaries.
• Has knowledge of the community sector and its role in supporting vulnerable groups.

 Equal opportunities awareness

• Demonstrates awareness of diversity issues and maintains a positive, non-discriminatory, and non-judgmental approach.
•  Committed to working collaboratively and flexibly with all members of the MWNUK team.

Essential

• DBS basic clearance

Application process

Stage 1: How to apply

Please send your cover letter (and CV if you are including this) by 9am Friday 19 September 2025. Your cover letter should be no longer than one side of A4 and must include the following:

• Your name and contact details (address, email, phone number)
•  Languages spoken
•  Why you are interested in this role
• How you meet the criteria outlined in the job description and person specification
• Transferable skills relevant to the role—feel free to draw on experiences from home life, education, work, or volunteering
•  Confirmation that: you can commit to the hours outlined and you can attend all training days
• Any existing affiliations with MWNUK (e.g. relationships with current staff, volunteers, or board members)
• Details of one referee who is not related to you

We welcome CVs in addition to the cover letter, but they are not mandatory.

Stage 2: Interview process

Shortlisted applicants will be invited to attend a face-to-face interview on Monday 29 September or Tuesday 30 September 2025.

Further information

•  Unfortunately, we are unable to provide feedback at Stage 1 of the application process.
• A Basic DBS clearance is required for this role.
• If successful, references will be requested. To help speed up the process, please include referee details in your cover letter and/or CV.
• In accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.
• Please note that, in line with MWNUK’s legal obligations as a charitable company, all job applications (successful or otherwise) will be retained for a minimum of six months. Applications will be securely deleted once retention is no longer necessary.
• For more information, please refer to our Privacy Policy.