Board Trustees Jobs in Central London, Greater London

The Head of Counselling has overall responsibility for the smooth running of the clinical services, the recruitment of suitable counsellors, supervisors, and Strides HCC team to ensure the maintenance of high standards of service delivery. 

The role is an integral part of Strides, working with the CEO and other Heads of services to support the continuous development and delivery of services in line with Strides’ strategy. 

The main purpose of the role is to provide effective management and leadership of Strides HCC. The role focuses on the strategic development of the project, the financial management and financial sustainability of its operations, and the overseeing of all aspects of the clinical service delivery and clinical governance. 

KEY RESPONSIBILITIES

• To be accountable for all aspects of clinical governance in the service, reporting back to the CEO as required.

• Organise and chair the steering group meetings, review minutes and report back on actions and progress.

• Responsible for ensuring service(s) meet contractual, funding and legal obligations as applicable.

• Conduct regular management / quality audits and provide management reports on performance.

• Contribute to organisational policy and procedure development.

• Produce and revise service-specific policies, and oversee their implementation across the HCC service.

• Accountable for ensuring robust information management is in place; supporting the continuous Strides' information management systems and utilising management information reporting to assist management oversight of performance and to inform service developments.

• Alongside facilities management and service manager to proactively ensure that all key elements of effective health 

STRATEGIC MANAGEMENT

• Develop and embed deliverable annual plans for each service. Work with and support the other Heads of services      and safety management are in place for all services, including delegating specific duties as appropriate in each service and the SLT in promoting the work of Strides.

• To sustain existing and develop new business for HCC by raising the profile of HCC and by identifying, engaging,      and  building relationships with new clients and other mental health services.

• Develop professional networks and partnerships with a range of key stakeholders to aid service development.

• Anticipate and develop strategies to resolve service challenges or risks involving appropriate colleagues.

FINANCIAL RESPONSIBILITY

• To set an annual operational budget for each service in conjunction with service managers, finance team and senior  management.

• Act as budget holder for designated area, responsible for monitoring and controlling assigned budget, taking              corrective action where appropriate, and reporting as required.

• Work with service managers to ensure all financial and administrative processes are delivered to a high standard      within policies and procedures.

• To identify possible sources of income, working with fundraising colleagues on sourcing funding for service                development.

SAFEGUARDING

• Be responsible and accountable for ensuring HCC fully embeds excellent safeguarding practice and are fully aware  of organisational safeguarding policies and procedures.

• Act as key source of support, advice, and expertise for safeguarding for the service.

• Together with the Clinical Manager act as points of contact for counsellors and supervisors in case of urgent clinical  questions/issues. 

PEOPLE LEADERSHIP

• Create clear vision and objectives for service(s) under your leadership; empowering, motivating people to be fully      engaged and participate in the work and provide high standard clinical service.

• Through line management responsibilities, develop accountable service managers with clear expectations and          objectives, ensuring learning needs are assessed and met.

• To have regular, clear communication with direct reports and facilitate a ‘feedback loop’ to ensure your teams are fully  informed of organisational decision making and updates and team members are provided mechanisms to feed into organisational developments. 

• To ensure that staff operate at the level of competency specified for their posts; to coach, support and develop staff to enhance their levels of competency and to take effective steps to address underperformance.

• To work with service managers and HR team to ensure the best possible management of team members, ensuring    all matters are managed in line with Strides policies and procedures.

• Line manage the Service Manager and the Clinical Manager, and the Clinical Supervisors.

• Monitor and support the work of Supervisors & organise and chair quarterly supervisors’ meetings.

• Together with the Clinical Manager, organise an annual seminar program for HCC Counsellors and Assessors.

OTHER DUTIES AND RESPONSIBILITIES

• To contribute to Strides’ overall strategy and business plan.

• To work collaboratively and contribute to positive working relationships with team colleagues, wider Strides                colleagues and volunteers and to participate in reflective practice.

• To fully engage with and represent the area of responsibility as required in the system of organisational management and Board of Trustee meetings and Strides events.

• To keep abreast of current legislation and other developments relevant for the specific area of work.

• To maintain probity and transparency in all dealings and declare any interests that might affect the role.

• To adhere to Strides Diversity and Inclusion and Health and Safety Policy in all aspects of the work.

Interview Date: 5th July 2024

Action for M.E. is the only charity in the UK providing direct support including healthcare services to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help improve lives now, while taking action for the future. It’s an exciting time to join as we are halfway through delivering our ambitious five-year strategy. 

This post will play a crucial part in helping the charity to end the ignorance, injustice and neglect experienced by people with M.E., as you will be supporting our fundraisers to maximise income generation and raise awareness. We are looking for an enthusiastic, well organised self-starter with excellent people skills to inspire and support our amazing community fundraisers as they raise funds for our work. You’ll work closely with the Fundraising and Communications teams to coordinate our community fundraising activities, including marathons, bike rides and coffee mornings.

About this role

The Head of HR and Operations is a new position within Sustain and will play a central role in the senior team. You will work closely with the Chief Executive, senior managers and line-managers to provide effective leadership on HR and operational matters. You will lead on creating and improving systems to help us work better; as well as helping Sustain cultivate and embed a positive working culture for the whole staff team. The role will include day-to-day management and ownership of HR matters, processes, recruitment, staff training, skills development and performance management. The role will also lead on the internal people, skills and culture aspects of our diversity, equity, inclusion and anti-racism work.

Sustain is seeking a highly experienced, professional, authoritative, motivated and committed individual, who is great at working with a team to pursue organisational objectives at a leadership level, whilst developing positive relationships across the whole staff team. We are looking for someone who is experienced, confident and competent to set up and improve systems and approaches. We are also looking for a person with several years of senior experience, relevant qualifications, and an understanding of working with a values-driven team of people in the not-for-profit or charity sector, the majority of whom have permanent contracts but fixed-term project funding.

The person appointed will have an appreciation of the aims and values of the Sustain alliance and be excited by supporting our organisation through the transition to better ways of working. The creation of this role follows a period of significant organisational change associated with hybrid working, unionisation and changes in the senior team. This role will benefit from a confident, professional, diplomatic, values-led, collaborative and solutions-focused approach.

The role will not manage a team directly but will work closely to support senior leaders and colleagues who have previously undertaken key HR and operational duties, including Sustain’s Chief Executive, Head of Finance (who will line manage this role) and Finance and Administration Officer. They will also work closely with others on the management team and report to Trustees.

As with all senior roles at Sustain, we expect the person appointed to this role to commit to working mainly at the Sustain office during their probationary period, and thereafter for half of working hours, whilst still benefiting from the flexibility offered to all colleagues. This is part of senior role-modelling of the creativity, support, engagement and mental health benefits that in-person working cultivates between colleagues. This will be managed in coordination with other senior colleagues to enable good in-person coverage and connectivity across the week and across common holiday periods.

Tasks and responsibilities

With a solid understanding of the organisation’s staffing needs, the Head of HR and Operations will work closely with the Chief Executive, Head of Finance and other senior managers to:

• Help Sustain offer good employee contractual terms, processes, employment rights and HR support.
• Implement and develop systems, activities and ways of working that cultivate a positive working culture for the staff team, volunteers and interns, and other people that we work with.
• Oversee implementation and evolution of Sustain’s HR policies, guidance and procedures.
• Lead development and implementation of Sustain’s approach to personnel management, on matters such as performance (e.g. objective setting and work planning), personal development, staff progression, skills, training and learning.
• Review and improve Sustain’s approach to recruitment and induction for staff members, volunteers, student or work placements and paid interns.
• Leading on Sustain’s diversity, equity, Inclusion and anti-racism work, where this relates to recruitment, induction, probation, workplace culture, operations, people and learning, working with and supported by the Core Diversity Group.
• Recording and communicating Sustain’s approach, principally through staff meetings; line managers training; HR processes; and editorial input, oversight and development of relevant chapters of the Staff Handbook, Line Managers Handbook, Recruitment Handbook and Management Handbook.
• Ensuring personal records are handled sensitively, respectfully and with appropriate confidentiality, in line with good organisational culture and data protection rules (GDPR).

In practice this will involve leading on or supporting the following areas of work:

Recruitment, induction and probation

Holding responsibility for overall recruitment and onboarding, induction and probationary approaches, to ensure a warm and inclusive welcome, fairness, consistency and compliance across the organisation. This will include:

• Leading on Sustain’s recruitment processes, supporting Line Managers in writing and grading job descriptions, managing recruitment in line with the ethos and procedures in our Recruitment Handbook, and supporting cultivation of a pipeline of exceptional and diverse candidates.
• Developing, refining and implementing Sustain’s approach to recruitment and our Recruitment Handbook, including streamlining and standardising the shortlisting and interviews process.
• Developing and ensuring high-quality and consistent implementation of welcoming, inclusive and productive induction and probationary period including
• Setting probationary objectives; review probationary training or other needs; and working with line managers to conduct probation reviews.
• Developing the concept of ‘foundation skills and knowledge’ to contribute to the way Sustain develops our induction and probation and creates opportunities for new entrants.
• Helping develop, implement and innovate on recruitment for diversity and overcome barriers to participation, especially for people from diverse ethnic and socio-economic backgrounds.

Support for Line Managers

• Ensuring a high quality and consistent approach to line management across the organisation, including development and implementation of standards, key tools and training, working with the Line Managers Forum and developing the Line Managers Handbook.
• Coordinating the quarterly Line Managers Forum a well as participating in this group, to develop a shared approach to strategic matters; organisational culture and staff development; and helping to cultivate Sustain-style leadership at all levels of the organisation.
• Arranging or providing support, advice, and training for Line Managers, including inducting new Line Managers, and supporting all Line Managers to implement key policies, guidance and support the people they manage in a fair and consistent way compatible with Sustain’s values, organisational needs, good HR practice and open communication.
• Ensuring that one-to-ones and annual appraisals happen consistently and effectively, that good records are kept and that the organisation learns from these and takes forward actions arising.

Staff development, learning, progression and performance management

• Working with managers to ensure high-quality objectives and workplans are prepared for all staff members, reviewed and managed effectively.
• Working with Line Managers to understand and respond to staff skills, needs, progression opportunities and needs or aspirations for personal development.
• Supporting implementation of Sustain’s approach to progression. Note: This area is currently under development as part of a wider Progression Review, and the outcome may include, for example, the Head of HR and Operations ensuring high-quality and consistent processes such as objective-setting, performance review, job grading, sector benchmarking, appraisals and appeals.
• Ensuring all staff are benefiting from personal development opportunities (informed by Sustain’s personal development framework and other assets), and regular opportunities with their manager to review progress against objectives, skills and learning, personal development and wellbeing.
• Leading on the annual appraisal process, ensuring it is consistent and useful and enables staff to develop for themselves, their teams and the wider organisation.
• Building a culture of learning including helping to manage a (small) learning and development budget and helping staff to take up opportunity for learning including:
  • coordinating the annual staff training programme covering ‘core skills and learning’, alongside other learning opportunities.
  • organising internal and external training and learning opportunities for staff, e.g. webinars, in-person sessions, skills-share sessions, visits, strategy sessions and similar.
  • championing use of Sustain’s Volunteering Days for climate and social justice.

Staff team, culture and IWGB Trade Union group liaison

• Ensuring Sustain’s staff culture remains vibrant, creative and welcoming, maintaining Sustain’s friendly, collaborative and flexible approach, while ensuring appropriate policies and procedures are implemented to guarantee the continued high quality of our work, ensure accountability and support people to flourish.
• Leading on staff health and wellbeing projects and ensuring appropriate support for staff relating to physical and mental health.
• Facilitating and fostering open communication and staff consultation processes throughout the organisation; working with colleagues to ensure regular opportunities for staff to connect, reflect and celebrate success.
• Running staff consultations, including collating and presenting the findings, examining options, and developing recommendations for senior managers and Trustees, to inform decision-making.
• Carrying out regular staff satisfaction surveys to monitor employee wellbeing, engagement, safeguarding, satisfaction and to measure effectiveness of line management, and to provide key data to the organisation to inform decision-making, including in relation to Sustain’s diversity, equity, inclusion and anti-racism commitments.
• Participating in staff meetings and reporting to colleagues on key developments.
• Joining senior managers in regular meetings with the Union Liaison Group.

HR and employment contract management

• Working closely with the Head of Finance and senior managers to issue, track and communicate with staff regarding employment contracts, e.g. funding situation, precarity and contract extensions.
• Advising and supporting senior management on employment matters; and how to apply the appropriate organisational values and policies within the legal and ethical framework.
• Working closely with the Head of Finance to support completion of payroll and pension processes.
• Managing potential redundancy and/or end-of-contract processes in line with employment legislation and internal policies; and ensuring that redeployment opportunities are fully considered throughout.
• Managing and reviewing staff records on all absences, to include (but not limited to) annual leave, parental leave, compassionate leave and sickness absence leave, and providing up-to-date information to staff, Line Managers, senior managers and Trustees to enable review and decision-making.
• Helping to manage freelance and consultancy or partnership contracts led by others.
• Maintaining and developing Sustain’s HR information system to manage (including opportunities for further automation), for example, annual leave, absence, and general HR records.
• Supporting Line Managers to conduct exit interviews (or conducting them personally) to ensure routine actions are performed, handover is completed effectively, feedback is captured, lessons learned, and changes implemented where appropriate.
• Helping to manage complaints, grievance and safeguarding processes, working closely with senior managers and the Chief Executive.
• Working with senior managers and Line Managers to ensure that Sustain’s Dignity and Respect Code of Conduct (anti bullying and harassment; safeguarding) is referenced in key places, processes and training, to ensure that this is well understood and treated as a priority.

Policies, guidance and procedures

• Ensuring that Sustain policies, guidance and procedures remain up to date, relevant and legally compliant, supportive to members of staff and in line with Sustain’s needs, constraints and values.
• Ensuring that Sustain’s has organisational statements, policies and guidance that help us to achieve our goals, and to demonstrate, communicate and promote good practice.
• Implementing and managing an HR calendar for compliance checks, policy reviews on existing and future HR policies and procedures, and how this relates to HR and legal good practice, financial analysis, benchmarking, staff consultation and/or Trade Union negotiation.
• Supporting review in areas of concern, for example Sustain’s sickness and absence policy, recording information on patterns, impact and costs, to enable well-informed review of options.
• Carrying out remote working assessments, along with the relevant Line Managers (these are currently based on self-reported information from staff members, not on-site visits).
• Supporting senior managers in Trade Union consultation and negotiation processes, in line with the Trade Union recognition agreement and agreed protocols for the timely provision and consideration of information, transparency, consultation, negotiation and decision-making.
• Providing or commissioning sector benchmarking data, analysis and recommendations to inform decision-making, using the methodology agreed with Trustee oversight, on matters such as pay, annual leave, parental leave, sick leave, and other financial and non-financial staff benefits.
• Communicating and liaising with and consulting the IWGB Trade Union group and wider staff team on key developments in relation to staff development, pay, benefits and working conditions.

Diversity, equity, inclusion and anti-racism

• Being an active member of the Diversity Core Group, which meets regularly to oversee implementation of diversity, equity, inclusion and anti-racism work, with particular attention in this role on recruitment for ethnic diversity and a culture of equity, inclusion and anti-racism.
• Serving on, or taking a lead on, one or more task-and-finish groups to implement relevant initiatives in relation to our DEI and anti-racism commitments.
• Overseeing data collection and reporting, including submission to relevant bodies either for accountability or recognition (e.g. annual Diversity Progress Report; quarterly reports to Trustees; The RACE Report; Living Wage Accreditation).
• Development of HR policies, recruitment, induction and staff management culture and processes to help ensure Sustain is fair, accessible, inclusive and anti-racist in its practice.

Volunteers, paid interns and student placements

• Developing and leading on Sustain’s approach to working with volunteers, student placements, paid internships and similar employment relationships.
• Ensuring consistency and clear communication across the organisation.
• Reviewing the experience of volunteers and interns, and helping Sustain to take action to ensure that people have a positive experience and gain experiences and skills that they need.

Personal specification

Essential:

• Five years of hands-on professional experience as an HR generalist including some experience of working in a similar size organisation.
• CIPD qualification level 5 or equivalent.
• Sound knowledge of UK HR and employment legislation, and implementation of this in good practice.
• Confidence, experience and authority to take a leadership role on HR and operational matters, working with the Chief Executive, Trustees and senior managers.
• Experience at a senior level advising and briefing a senior management team and/or board, especially in a charity or other values-led workplace.
• Proven experience of leading on development and improvement of significant areas of HR and/or operational work, from inception to implementation.
• Experience of end-to-end management of staff team members and their development: recruitment, skills and training, personal development, performance, wellbeing and HR processes.
• Experience of developing skills and learning plans and commissioning and/or delivering learning opportunities including training, workshops and/or coaching.
• Strong problem-solving skills, and negotiation skills and the ability and confidence to provide authoritative, insightful and constructive advice.
• Excellent oral and written communication skills in fluent spoken and written English.
• Proficiency with computer software and records management.
• Highly organised and self-motivated, with the ability to work flexibly, independently and meet deadlines, while having the judgment to know when to consult before proceeding.
• High integrity, with a professional, diplomatic, values-led, solutions-focused and collaborative approach to working with a team.
• Demonstrable commitment to diversity, equity, inclusion and racial justice.
• Experience or understanding of working in a unionised organisation.

Desirable:

• Experience of researching, commissioning and/or analysing sector benchmarking data.
• Experience of managing an external service provider to deliver relevant data and recommendations.
• Experience of managing employment contracts to improve employee information and job security where funding is short-term and project-based, with insights into good practice.
• Experience of delivering training and/or guidance to improve HR functions delivered by line managers.
• Experience of running training, workshops and facilitating meetings and events for staff.
• Insightful experience of helping an organisation manage HR and/or operational change effectively.
• Experience of establishing metrics to track performance over time.
• Experience of working in an organisation funded mainly by project grants.

Diversity

The person appointed will contribute to the mutually supportive culture of Sustain (including colleagues, partners, participants and audiences) in which equality and diversity are not just respected but promoted. Visit our website for some useful advice if you are applying for a job at Sustain.

Sustain is recruiting for this role as part of our Ethnicity Confident and Disability Confident schemes. Applicants who meet all the essential criteria, and who let us know voluntarily (via our Equal Opportunities Monitoring Form) that you would like to be considered in this way, will have an enhanced chance of gaining a first-stage interview.

Sustain welcomes applications from everyone regardless of age, gender, ethnicity, class, socio-economic background, disability, sexual orientation, gender identity, religion and/or belief. We are happy to discuss and consider flexible working at the point of hire. We particularly encourage applications from people from ethnic minority backgrounds, people with diverse identities related to gender and sexuality, and people with disabilities. This is because these groups are currently underrepresented at Sustain. Where two or more candidates are judged to be of equal merit, priority may be given to a candidate who belongs to a group less represented at Sustain.

Role description and purpose

The post-holder will be responsible for the successful leadership and management of CPA’s portfolio of programmes in line with the strategic direction set by the Council and Trustees. Reporting directly to the CEO, the post-holder will be a key member of the senior management team, leading the Programme/Project Management team and working with the Finance Manager, Communications Lead, Research Lead, Advisors and other key staff to develop and deliver CPA programmes across the Commonwealth and beyond. This will include strategic planning, project and team management, development of workplans and budgets, provision of leadership, good governance and oversight of all programme-related activities. This role will be responsible for engaging and working with external agencies, subject matter experts, and all relevant stakeholders to ensure the on-budget delivery of high-quality outputs across CPA’s portfolio of programmes. The post holder will also be required to work with other Leads and key staff across the organisation to scope and develop relationships with potential funders and support the creation of funding proposals for future programmes and workstreams, integrating their delivery into the overall programmes portfolio.

Key duties and responsibilities

Leadership and operational planning, management and oversight

• Collaborate with the Board, CEO and key staff to develop and advance the organisational strategic plan and goals and ensure programme areas align with strategic plan.

• Implement the strategic plan, integrating all aspects of the organisation’s work into programmes, including policy, advocacy, communications, product development, research and evaluation.

• Work with the CEO and senior management team, creating, maintaining, and/or overseeing systems and processes to ensure effective management of the daily operations of the programmes team and an organisational structure that supports the organisation’s goals.

Programme planning and management

• Oversee and lead the development and delivery of high-quality programmes, services and resources in line with users’ needs and the wider global health landscape, taking into consideration other relevant internal and external programmes, services and resources already available or under development.

• Lead and direct the appropriate use of programme resources including staffing and finances, ensuring programmes are delivered to budget in accordance to agreed KPIs and outcomes.

• Manage grant life cycles, from request to close. This entails supporting the writing of/reviewing applications, overseeing budgets, reviewing or producing relevant reports, and monitoring impact.

• Deepen existing relationships with donors, agencies, and stakeholders to enhance programme sustainability, engaging with key stakeholders to understand their needs and align programme offerings accordingly.

• Working with other key staff, and in alignment with the strategic priorities of the charity, support the identification and development of new partnerships and funding opportunities to expand the programme portfolio.

Human resources planning and management

• Leading the programmes team, including direct line management responsibility, regular one-to-ones, team meetings, pastoral support and appraisals.

• Determine human resource requirements for the management and delivery of programmes, services and resources; recruit, select and appoint appropriate staff according to need and funding availability.

• Ensure adherence to human resources policies, procedures and practices including the development of job descriptions for all staff.

• Establish and maintain good staff relationships and morale, ensuring a healthy and safe work environment in accordance with all appropriate legislation and regulations.

• Identify and develop systems to support staff development and identify opportunities for staff development where possible.

Cross-team working and collaboration

• Work collaboratively with colleagues to ensure that programmes, services and resources are effectively communicated/disseminated and evaluated.

• Use available data and information for evidence-based decision making, to continuously develop and improve programmes, services and resources.

External relationships, strategic partnerships and collaboration

• Advocate for and communicate the organisation’s vision, objectives, core programmes, services and resources to all relevant stakeholders, building strong partnerships that further the organisation’s profile and reputation.

• Attend and report at core organisational meetings, and relevant internal and external conferences and events, raising the profile of the CPA and gathering strategic insights relevant to the organisation’s programmes and wider vision and mission.

This list is a summary of the main duties and responsibilities of this role and is not exhaustive. From time to time, the post holder may be required to undertake other reasonable duties.

Person Specification 

Essential .

• Significant programme leadership experience within the international development/global health context.

• Experience of working in a not-for-profit organisation/NGO.

• 5 years plus programme management experience, including development and implementation of governance processes, financial and risk management.

• Excellent organisational and planning skills with the ability to devise, plan and execute work plans to budget within strict timelines to deliver objectives.

• Proven business development skills, with evidence of successful funding awards and/or product development in a growing organisation.

• Demonstrable experience of team working, with proven track record in managing, developing and motivating a team.

• Excellent interpersonal, negotiation, relationship building and influencing skills.

• Experience with managing funder and / or high level stakeholders relationship.

• Comfortable balancing competing demands and delivery of high-quality outputs in line with objectives and timelines.

• High-level English writing, speaking and presentation skills and the ability to effectively communicate complex ideas and information to various audiences and stakeholders 

• Flexible and adaptable approach to work. 

• Proficiency in online/digital systems (e.g. MSOffice, etc.) and comfortable in adopting new tools.

Desirable 

• Qualification in Pharmacy and / or front-line experience of the healthcare workforce.

• Familiarity with antimicrobial resistance.

• Familiarity with the Commonwealth.

• Experience working with metrics and analytics.

• Project/programme management qualification.

• People management qualification.

• Global health/Public Health qualification.

• Proficiency in Monday dot com or similar project management tools.

Battersea’s Income Generation department plays a pivotal role in making sure we can be here for every cat and dog now and in the future. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Our Public Fundraising Team is responsible for generating income from new and existing supporters through direct marketing and fundraising events.

We are looking for an interim Head of Public Fundraising to lead and manage the Public Fundraising function at Battersea to achieve targets, deliver exemplary supporter experience and maximise income in line with the Income Generation strategy whilst adhering to Battersea’s high standards of compliance. They will manage the delivery of sustainable income and achieve income growth in line with Battersea’s organisational strategy through the implementation of the Public Fundraising strategy, budgets and operational plans.

As a member of the Income Generation leadership team (ILT), they will also provide direction, support and guidance to the team, fostering a culture of safety and professionalism across the organisation.

This is a 6-month opportunity.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 23rd June 2024

Interview date(s): 4th - 5th July 2024 (1st round); 15th - 16th July 2024 (2nd round)

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity. 

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

• Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
• Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
• Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
• Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
• Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
• Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
• Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

• Knowledge of membership systems and procedures.
• Experience of managing a high degree of administration processes efficiently.
• Knowledge and experience of using a database and managing data quality.
• Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
• Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
• Strong interpersonal and customer service skills.
• Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.

We are looking for a proactive, self- motivated and solutions-focussed individual to make an impact in the role of Research Manager whilst providing maternity cover for a 12-month period. You’ll share in our vision, mission and values and have children at your heart, and use your passion for making a difference to support and accelerate the ambitious work of Solving Kids’ Cancer UK and the Research team.

Summary of role responsibilities 

• Manage a portfolio of international childhood cancer research projects, engaging stakeholder expertise where appropriate and providing administrative, operational, and relationship management support.  

• Monitor and evaluate the impact of Solving Kids’ Cancer UK’s patient-centric research programme, working closely with the Communications and Campaigns Manager to effectively communicate this to a wide range of audiences.   

For more detailed information about the role, charity, and team, look at the Recruitment Pack.

Recruitment timetable  

We aim to follow the schedule outlined below: 

Applications close: 17 June 2024, 11:59pm 

Shortlisting: w/c 17 June 2024 

Interviews: w/c 1 July 2024 (London office) 

If there are any adjustments that would help you engage with the recruitment process, please let us know.  

We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

Corporate and Community Fundraiser

An exciting opportunity has now arisen for an experienced corporate and community fundraiser with a proven track record of securing funds via community and corporate fundraising, to set up a new Community programme in London. 

Position: Corporate and Community Fundraiser

Location: London W12 7TF

Salary: £33,000 per annum

Hours: Full-time, 37.5 hrs per week, 5 days to be worked out of 7

Contract: Permanent

Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym; access to OnSide’s Talent Academy; bespoke training and mentoring.

Closing Date: 24th June 2024

First Interview Date: 27th June 2024 (online)

Second Interview Date: 2nd July 2024 (in person in London)

About the Role

Reporting to Head of Fundraising and Communications, you'll play a crucial role in raising funds by engaging with SME's and the local community. This role involves developing and implementing fundraising campaigns, cultivating relationships with potential donors, supporting staff fundraising initiatives and coordinating fundraising events. You will collaborate with various stakeholders and build long-term partnerships that contribute to the sustainability and growth of the organisation.

The Youth Zone has developed a targeted funds infrastructure with live impact data established and ready to utilise in funding presentations. It costs £1.7 million a year to run, 90% of which is generated through voluntary donations of which this role will be aiming to contribute £200k in the first 2 years.

You will therefore play a vital role in keeping the charity financially sustainable through the development of local business and community fundraising. You will be given ample scope to test your creative ideas and drive forward income generation, supported by the Head of Fundraising and Communications, the Chief Executive and a forward thinking and engaged Board of Trustees.

About You

Being self-motivated and action orientated, you will be able to create and grow your own pool of potential supporters and thrive on 'making the ask'. As an enthusiastic ambassador, you'll be able to communicate this in an inspiring and tailored way and be comfortable in seeking and securing donations, whilst working alongside colleagues in the team to monitor and steward these donations appropriately.

Knowledge and experience:

Proven track record of generating income from Community and/or Corporate Fundraising. 
Experience of meeting ambitious targets for new business and stewarding. 
Experience of managing a pipeline of potential supporters/donors and aligning your interests with the organisational needs, to maximise gift level. 
Understanding of issues affecting young people and disadvantaged communities.
Understanding and knowledge of White City Community.

If you’re excited about this role but your past experience does not align perfectly with every requirement in the person specification, we encourage you to still apply and demonstrate how your experience is transferrable for this role. You may be just the right candidate.

In accordance with Child Protection and Safeguarding procedures, this position requires an enhanced DBS check.

About the Organisation

It’s about opportunity.

Potential is everywhere. In every home on every street, from affluent suburbs to inner-city estates. The difference is that some young people get every opportunity to explore their potential. Others don’t.

It’s about opportunity.

A national charity that believes all young people should have the opportunity to discover their passion and their purpose. To find out what they’ve got and where it could take them.

The organisation fund and build state-of-the-art, multimillion-pound youth zones in the country’s most economically disadvantaged areas. They train the amazing people that run them and offer continuing support via the nationwide Network, where they can learn and grow, share their stories and celebrate their success together.

As an equal opportunities’ employer, applications are welcome from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. 

You may have experience in areas such as Fundraising, Fundraiser, Communications, Marketing, Campaigns, Major Donor, Individual Giving, Events, Challenge Events, Major Donor Fundraiser, Individual Giving Fundraiser, Events Fundraiser, Challenge Events Fundraiser, Community Fundraiser, Corporate Fundraising, Corporate Fundraiser.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Arts Emergency has been supporting young people through our mentoring programme since 2011. During this time, we've seen a huge community of mentors from across the UK's  creative industries come together to support nearly 2,000 underrepresented young people to pursue higher education, creativity and careers.

As the London Mentoring Officer, you will work as part of a small team to recruit, match and support mentoring pairs across London. This is a busy, fun, and rewarding role where you'll get to work independently while being supported by the Mentoring team, and the wider Arts Emergency team around the country.

The ideal candidate will be passionate and driven to make a positive impact on the world. They will have the self-discipline to work independently and the confidence to communicate proactively with the wider team.

The role can be home or office-based, or hybrid but regular travel across London is essential as part of programme delivery. 

Qualifications
No specific qualifications are required for this role

Experience

• Experience working with young people aged 16-18
• Experience of project management within a service delivery context
• Experience of managing relationships with partner organisations and/or skilled volunteers
• Experience of programme delivery in a related field (e.g. youth work, arts and culture, education)

Skills & Abilities

• Excellent interpersonal and relationship-building skills with diverse stakeholders
• Good presentation skills and confident at public speaking
• Good administrative and organisational skills
• Time management skills - the ability to work to deadlines, and under pressure, balancing several priorities at once
• Capability in using standard office programmes, web-based apps, and databases

Knowledge

• Knowledge of the context and issues affecting young people in London aged 16-18
• Knowledge of the creative and cultural industries in London
• Knowledge of the education system 

Job Responsibilities

• Recruit and maintain a network of volunteer mentors, in collaboration with the wider Mentoring and Arts Emergency team
• Organise mentor training events and carry out necessary safeguarding measures, including enhanced checks with the Disclosure and Barring Service (DBS) for volunteers
• Manage existing relationships and develop new ones with schools, colleges, and other referral partners
• Manage application and onboarding processes effectively
• Ensure the best possible mentor matches for young people and provide high-quality support throughout their mentoring relationship
• Develop value-added opportunities for mentees to gain first-hand knowledge and experience in their fields of interest, and to achieve their personal goals.
• Monitor the programme and share updates proactively with the Mentoring Manager, including reviewing and responding to mentor reports
• Ensure compliance with all relevant policies and procedures, flagging causes for concern with the Designated Safeguarding Office

To apply:

1. visit the Arts Emergency website

2. download and read the Job Pack thoroughly

3. follow the instructions on how to apply stated in this document

4. Deadline to apply: 1 July 2024, 10am

Back Up are looking for an outstanding Head of Communications and Marketing to join us during an exciting period of growth and change.

In April 2021, Back Up launched an ambitious strategy to be there for every single person affected by spinal cord injury – ensuring no one is left behind.  We have delivered against many of our goals and are now looking to the future.

Who should apply?

Our ideal candidate is an ambitious and experienced communications and marketing professional who possesses highly effective leadership skills and has a proven track record of leading highly successful communications and marketing teams.  You will be a proactive self-starter with an energetic approach and a passion for high quality, high impact communications and marketing.

What does the role involve?

This is an exciting time for the Charity during a period of sustained growth. Working with our CEO and the leadership team, you will play a key role in developing Back Up’s 2025-30 strategy.

You will ensure that the charity has the communications and marketing structures, systems and processes in place in order to help us reach even more people affected by spinal cord injury and increase our supporter base.  

This is a truly fantastic opportunity to transform the capability of a vital national charity.

The Grants Officer will work in the Grants Team as part of the wider Development Department, to manage a portfolio of grants that fund the organisation’s work.

ClientEarth’s Development Department is responsible for raising and managing funds to enable the organisation to deliver its mission – using the power of the law to bring about systemic change that protects the earth for – and with – its inhabitants. The department is formed of several fundraising strands: a Grants Team and a Business Development Team that manage and secure funding from trusts, foundations, and institutional donors; and a Philanthropy Team, working with a wide range of individuals and organisations to raise primarily unrestricted gifts to support ClientEarth’s work. 

Meet your Manager

In this role you will be managed by our Head of Grants, Eleonora Arcese. Eleonora joined ClientEarth in 2016 and is based in London. She leads the team that manages and stewards ClientEarth’s growing funding portfolio, which includes foundations, trusts and statutory and institutional donors. Prior to joining ClientEarth, she worked for a number of environmental NGOs where she managed a portfolio of projects focused on EU and international climate and energy policy, sustainable development, and conservation.

In her spare time, Eleonora is also a Trustee of the Board of the Hawks and Owls Trust, in the UK. 

Main Duties

• Funding portfolio management - Have a close and in-depth knowledge of their grants portfolio, including a sound understanding of the philanthropic, institutional and statutory funding mix;
• Internal and external communications - Meet with Trust, Foundation and Institution portfolio managers to discuss proposals, provide updates on the programmatic work, and to formally report back on financial, organisational and technical issues; 
• Project management - Effectively manage reporting and the grant renewal process from start to completion including working with multiple teams across ClientEarth’s European and international offices to ensure input from all avenues to complete proposals and reports in a timely and high-quality manner; and 
• Financial planning and budget handling - Work with Finance and Programmes staff to develop individual budgets for funding proposals
• Systems and processes - Maintain funder database systems (Raiser’s Edge) and other organisational databases (SharePoint) on a daily basis

Role requirements

• Experience of working in a grant management or project management role for a charity, NGO, private or public entity
• Experience of reporting to private foundations including trusts
• Experience drafting proposals and securing funding from foundations and other funding institutions
• Experience and knowledge of budgeting, and organisational (e.g. not for profit/charity) finances

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. 

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

Location - Home-based with some travel to office based in Birmingham and across the UK.

Are you passionate about improving the lives of those experiencing homelessness and social exclusion? Join homelessness charity Emmaus UK as our new Director of Partnerships and Federation Development.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the Role

As a critical member of the strategic leadership team (SLT) for Emmaus UK, the Director of Partnerships and Federation Development will take lead responsibility for ensuring the provision of high-quality support, advice, capacity building and grant-making for federation members in the UK.

The postholder will play a key role in the development of national strategic partnerships and will collaborate with federation members to ensure that federation strategic priorities are delivered and that our colleagues across the federation are able to do their very best work supporting people to overcome homelessness and poverty.

The role will also ensure effective programme and project management of directorate projects and work to embed cross-directorate working and co-operation.

If you are interested in the role, please submit a completed Application Form and the Equality & Diversity Form using the Application Pack for guidance.

Emmaus UK is a secular organisation, committed to equality and inclusion and welcomes applicants from all backgrounds.

The deadline for applications is 9am on Monday 17th June 2024. Please email application to us. (email address is in the application pack) 

Those shortlisted will be invited to an interview conducted via Microsoft Teams, on Tuesday 2nd July and Wednesday 3rd July 2024.

If you would like to arrange an informal discussion about the role, please email us. 

An Emmaus UK organogram is available on request.

Anderson Quigley is delighted to be working with Girlguiding to hire for a new role: Digital Futures Programme Lead. We are looking to speak to candidates with a strong leadership skillset, stakeholder management skills, and digital transformation experience. This postholder will manage a team of five and will play a pivotal role in driving Girlguiding’s strategic plans; this individual will be responsible for developing the roadmap and setting the direction for Girlguiding’s Digital Futures Programme.

What are they looking for? 

Essential requirements for this role include:

· Excellent leadership, communication and influencing skills that engender confidence, strong collaboration and partnership – a strong partnership worker and alliance build

· Proven financial expertise including contract negotiation and supplier management, establishing and improving supplier performance standards and managing multi-year and multi million pound budgets

· Strong digital portfolio management skills relating to product and programme lifecycle management

· Strong management skills to develop, support and maintain high performing teams

· Proven track record of the successful designing, communicating and delivery of digital and IT transformation programmes focused on adapting the culture of an organisation and the resulting stakeholder experience

· Senior leadership experience of enterprise IT leadership across digital, data and technology fields, working in complex, matrix stakeholder environments

· In-depth understanding of programme management methods

· Deep knowledge and understanding of technology enterprise architectures including digital technologies, software development, and IT infrastructure

· A practical understanding of diversity and inclusion at work

About Girlguiding

This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme and a member of the Business Disability Forum. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.

For a confidential discussion or a copy of the job description please contact Grace Tattersall on: +44 (0)7510 384 761

Refugee Council – Philanthropy Manager 

Location: Home working / Stratford, London (hybrid of home working and 1-2 days per week in Stratford Office)

Salary: £43,824-£48,063 (depending on experience)

Contract: Permanent, full-time hours

Refugee Council is seeking an experienced philanthropy specialist to develop and grow the Refugee Council’s Philanthropy relationships and programme and deliver an ambitious Philanthropy strategy.

Refugee Council is a leading charity supporting refugees and people seeking asylum to rebuild their lives in safety here in the UK.  Providing practical, hands on support, their award winning services include welcoming refugees into local communities across the country, providing specialist children’s services – with a particular focus on refugee children who arrive here alone, helping people to navigate the asylum system, and supporting people to access housing and employment.  Evidence from services is then used to also inform the charity’s leading policy and influencing work, including campaigning for a fairer and kinder refugee protection system.  The charity works with more than 14,000 men, women and children every year.

As a result of growing need and increasing interest in Refugee Council’s work, the charity has ambitious plans to make a leap in impact, with investment in their Philanthropy Team to raise increased funds from key high value audiences.

This role will be a critical part of the Philanthropy & Partnerships Team and presents an exciting opportunity to grow Refugee Council’s established Philanthropy programme. The role will be responsible for delivering and creating bespoke development plans, supported by engaging cultivation and stewardship activities to secure increased funding from existing and new donors. It will also be a key point of contact for key Major Donors and high-profile supporters, patrons and ambassadors.

The position offers the opportunity to work alongside an engaged and well-connected Senior Management Team, supported by the Head of Philanthropy & Partnerships and a highly regarded and experienced Philanthropy Consultant to make the charity’s ambitions a reality.

To succeed, candidates will have experience of running a Philanthropy/major giving programme, with extensive experience of managing their own pool of donors, as well as a track record of securing five and six figure donations from high net-worth individuals. You will have extensive knowledge of the Major Donor landscape and your fundraising skills will be matched by your strategic planning and leadership abilities.

Refugee Council will provide the most moving and diverse case for support. Cases that encompass innovative external affairs campaigns aimed at engaging policy makers and the public.

Refugee Council knows that step change takes time and planning, and they have put together a plan for growth that is ambitious but is also realistic and allows time for development and engagement. This plan also includes recruiting prospecting, stewardship, and communications expertise, so that growth is supported, planned and achievable.

This is an exciting opportunity to join a dynamic and ambitious team recently shortlisted for Fundraising Team of the Year at the 2023 Third Sector Awards, and working with the Third Sector 2023’s Frontline Service Team of the Year, as well as contributing to the transformation of the experiences of refugees seeking protection in the UK.

CLOSING DATE: Monday 24th June, 9am.