Brand Marketing Account Manager Jobs
Job Title: Data Analyst
Team: Supporter Experience & Engagement
Location: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)
Salary on Appointment: £41,400 - £45,540 per annum (earning potential to £62,100)
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy and created new roles to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
About us
The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.
It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way. So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.
Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.
Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.
Purpose of Role
- To understand Ramblers’ audience behaviours by analysing customer data
- To design and implement data solutions to drive revenue growth, supporter engagement, membership acquisition, retention and lifetime value from new and existing audiences
- To deliver secure, easily interpreted, and accessible information to staff members and volunteers about the Ramblers members, supporters, groups, walks and accounts.
- Democratise data by ensuring it is relevant, accurate and accessible.
- To create and improve existing processes within the Ramblers through the use of automations and technology to improve staff productivity and produce specialised outcomes.
- To support leadership in monitoring and reporting on the effectiveness of campaigns and initiatives.
Key responsibilities
- Drive the organisation to use data in its operations, using first party and third-party data sources to facilitate more informed and reliable decision making.
- Working in collaboration with teams across the organisation (particularly Income and Marketing) to develop and implement data driven approaches to income generation with a particular focus on quantitative modelling and testing.
- Working with internal Digital and IT teams, ensure information flows between systems (Salesforce, the Data Warehouse, Marketing Cloud etc) in an accurate and timely manner, to ensure our supporters receive the best possible service and we have a full view of their activities when planning our own.
- Ensure our data insights platform provides volunteers with understandable and easy to use information for all aspects of administering their Area(s)/Group(s).
- Lead on developing and improving new processes and automations to save organisational time and resources through digital technology to drive quicker and more optimised outcomes.
- Maintain accurate supporter information in an accessible and secure way through IT systems such as the CRM and Data Warehouse in accordance with data and charity legislation.
- Develop and present modelling an analysis of supporters through more targeted and personalised communication utilising modern statistical analysis techniques.
- Create and maintain processes allowing for self-service of simple or regularly scheduled selections by staff members.
- Develop a robust and efficient audience segmenting and selection process for more complicated selections in a timely manner, considering appropriate targeting, efficient messaging, and other comms activity.
- Work closely with marketing, operations, and other teams to provide data-driven insights and recommendations that inform campaigns, initiatives, and overall strategy.
- Track and report on the effectiveness of initiatives and campaigns, providing actionable insights and recommendations for improvement based on data analysis.
- To undertake such other duties as may be reasonably required of the post holder by the Ramblers.
This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.
The Person
Required Skills and Experience
- Experience using a modern data reporting tool such as Power BI or Tableau
- Experience in using a marketing automation tool such as Mailchimp and or Marketing Cloud
- Expertise in programming languages such as Python
- Knowledge of SQL and data warehousing
- Excellent communication skills, able to explain technical terms and process in an appropriate way for a variety of audiences
- High capability to deliver and drive organisational or behavioural change, particularly in relation to the use of data to drive better decision making
- Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights
Desirable Skills and Experience
- Experience working with data in the not-for-profit sector
- Interest in walking and/or being an advocate for the outdoors and natural environment.
- Experience of working with volunteers
- Experience in digital marketing/social media reporting, such as Facebook Ads, Google Ads or Sprout Social
- Experience in change management and supporting others to adapt new ways of working
- Experience of working with Salesforce or similar CRM
- A degree in a quantitative field (Maths, Physics, Economics etc) or equivalent experience
The Ramblers promote diversity and welcome applications from all sections of the community.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is perfect for someone progressing their corporate fundraising career, but not yet ready to specialise in account management or new business. A priority will be to ensure that we really support and value our existing partners, but you will also have the opportunity to research and develop new opportunities with the Head of New Business. Valuing the importance of the day-to-day routine of administration, data entry etc will also be central to this role and an important responsibility.
To support existing corporate partners, creating opportunities to grow and develop their engagement and support. To support the Head of new Business in the development of new partnership opportunities. This role is about shaping and growing corporate fundraising income and so priorities may change and there could be juggling of priorities, so it’s important that this is an environment that you have experienced before and can thrive in. You will have an innate desire to listen, to learn and to grow in this role.
You’ll be successful in this role if you have a creative and purposeful mindset, with a desire to make the most of opportunities while also being able to ruthlessly prioritise. Valuing and developing relationships will be second nature to you, and written and verbal communication will also be strengths that you apply to the highest standards. Experience in researching and developing potential new partnership prospects, activities and campaigns are also important as well as the ability to work both collaboratively and independently on your own initiative.
The client requests no contact from agencies or media sales.
Key Details
Salary: £37,400 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working.
Hours: 35 per week over 5 days (we would also consider applicants who wanted to do 4 days a week on a pro-rata basis)
Contract type: This is a full-time role. Some flexibility on hours may be available.
Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly.
About the Role
GLP has a new, cutting-edge tech stack and we’re keen to use it to deliver sector-leading campaigning work. Our data team consists of an engineer, an analyst, and this role.
As a team you’ll work to build a data platform that helps the organisation achieve its goals. That means giving colleagues timely and valuable insights, and building systems and models to help automate and optimise our marketing and campaigning work.
The link to our job pack which includes the full job description, personal specification, Good Law Project values, and structure chart can be found below. Alternatively, click "Apply via Website" to view the job pack on our website.
What we're looking for
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Experience in using Salesforce CRM as an administrator
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Experience in developing reporting, incorporating multiple criteria based on ever changing requirements
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Experience analysing data
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Experience using data management tools and techniques including Microsoft Excel (pivot tables, formulae, data manipulation and presentation)
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Experience solving difficult data problems
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Experience of working with data protection guidelines
What we do
- Good Law Project (GLP) is a not-for-profit campaigning organisation which holds power to account and fights for a fairer, greener future. We believe in people-powered justice.
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We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.
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Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.
- See our website for more about what we do.
How to Apply
To apply for this role, click on "Apply via Website" to be redirected to our website where you will be asked to complete an online application form and upload your CV.
Contact
If you have any questions about this role, please email the contact details in the job pack below. Or click "Apply via Website" to view our contact details on our website.
The client requests no contact from agencies or media sales.
We are a patient-centred charity that delivers palliative and end of life care to those with advanced life-limiting illnesses, who live in Northwest Surrey. We care for patients and provide support to families and carers in the community as well as in our In-Patient Unit and Well Being Centre at the Hospice.
You will, therefore, be joining a passionate and dedicated team of professionals that make a real difference to the families across Surrey community.
“The best thing about working for the hospice is that you do not feel you are enhancing shareholder value, instead you are working towards enabling the hospice to provide more care to those that need it.”
Admin Colleague
A successful Senior Income Generation Manager will be:
- Qualified to Degree level in any relevant discipline or equivalent
- An outstanding people person with advanced interpersonal skills
- Able to evidence experience in a similar role and size of budget (income target of +£3million per year)
- Able to show excellent networking experience and ability to build High Value Partnerships
- Able to evidence outstanding financial acumen and fundraising budget management and performance management experience
- Able to manage a multidiscipline fundraising team and demonstrate strong line management skills
- Experienced of corporate fundraising in a charity setting and have experience of working with a Marketing Team
- Able to demonstrate initiative and entrepreneurial approach to bringing in new additional income
- An excellent problem-solver, able to see the bigger picture, be a creative thinker and able to transform concepts into reality
- Able to show possession of exceptional organisational and project management skills
- Able demonstrate excellent communication skills
- Computer literate with advanced skills in all MS packages
- Competent in using a CRM system and experience of managing data
- Able to interpret data and reporting to inform decision making and future activity
- Able to show good knowledge of social media and understand how these platforms can be harnessed to maximise engagement
- Able to understand compliance of IoF rules, Fundraising Regulator Code of Practice and regulations and legislation of the Charity Commission
A successful candidate will have:
- High level of emotional intelligence
- Ability to multitask and work well under pressure while remaining professional
- High level of diplomacy and tact
- A full clean driving license
- A flexible approach to working and ability to work outside of normal office hours
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The client requests no contact from agencies or media sales.
Versus Arthritis aims for a future free from arthritis. Currently 10m people - one in every six people (and one in every ten in the workplace) - in the UK are living with the condition, affecting young and old, with half experiencing daily pain and inflammation.
Versus Arthritis tackles this holistically - they have services caring and providing advice for those living with arthritis and their carers, they campaign to ensure arthritis stays on the public agenda, and they research for a cure.
The corporate partnerships team is in a new phase of strategy. The incoming Corporate Fundraising Manager will focus primarily on new business in the first instance, building up new and exciting cases for support from their wealth of programmes, projects and services, and taking these to market. Over time, the role will shift more towards a 50-50 split between account management and new business.
The position will:
- Create a detailed prospect pipeline and development plans for all corporate and commercial relationships
- Provide new business expertise to drive the aims and objectives of Versus Arthritis
- Take responsibility for growing a portfolio of corporate partnerships - be they one-off gifts, multi-year grants or partnerships that deliver strategic impact
- Work cross-organisationally to ensure other teams are aware and bought into the work of the corporate partnership team
- Build and retain a network of contacts across the spectrum of corporate partnerships and the commercial world, which ensures you remain abreast of developments, ready to adopt new practices and are primed to capitalise on new opportunities
- Work closely with the Senior Manager on developing and implementing the corporate partnerships strategy
Ideal skills and experience:
- A strong understanding of and demonstrable track record of securing different types of corporate partnerships
- Experience of writing compelling proposals and preparing and delivering excellent presentations to external audiences
- Experience of identifying and securing partnerships in the commercial or charity sectors
- Highly driven, resilient and robust with ability to work under pressure and to tight deadlines
- Competitive with a hunger to win big strategic partnerships
- Experience of building excellent relationships internally and externally, with the demonstrable ability to win people’s support, bringing the cause to life and conveying the impact it has on people’s lives
- Demonstrable success in delivering fundraised income or commercial value through major partnerships
- Enthusiastic, creative, entrepreneurial and flexible, with a track record of thinking differently
Benefits include:
- 34 days annual leave including public holidays, rising incrementally to 38 days annual leave after four years’ service
- 6% employer pension contribution (with 3% employee contribution), rising to the option of 10% employer contribtion (with 5% employee contribution) after the first year
- Health plan scheme to support with health care costs for everyday health treatments such as dental check-ups as well as physiotherapy and other complementary therapies
- Enhanced maternity, paternity and adoption pay and enhanced paternity leave
- Annual pay reviews
Closing date: Tuesday 24th September
Interviews scheduled duwing w/c 30th September
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Charity Shop Manager
Hull, East Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
The role of Shop Manager involves actively running our new shop in Hull and implementing processes and ways of working.
As our Shop Manager, you will manage the day-to-day operation of the shop including managing a Deputy Shop Manager and team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures.
Specifically, you will:
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Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
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Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.
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Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment.
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Be responsible for ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.
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Be responsible for ensuring the team are working towards achieving all key performance indicators.
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Ensure accurate accounting and handling of assets (items donated and money received).
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Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.
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Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
About You
To be considered for this role, you will need:
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To be ideally educated to A Level or equivalent.
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To have experience of managing people/volunteers including recruitment and development.
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To have previous retail experience in charity sector or commercial sector is desirable.
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To have experience of meeting and exceeding targets within a retail environment.
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To be highly organised with good time management skills.
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To be able to prioritise workload and meet deadlines.
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To have excellent communication and interpersonal skills.
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To be able to motivate self and others.
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To have strong planning, guiding and motivation skills to successfully achieve targeted income is desirable.
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To have good written and numeric skills are desirable.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 22 September 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
£28,000 - £32,900 per year
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
Join our successful Philanthropy fundraising team and make a real impact. We're seeking an exceptional Philanthropy Executive to join our established team. In this role you’ll engage small to medium sized trusts and major donors, connecting them to the difference they can make to thousands of men and their families facing prostate cancer.
Together with the Senior Philanthropy Executive, and Philanthropy Managers, you will liaise with colleagues across the organisation to ensure that you put together high-quality funding proposals, that will inspire supporters to make four and five figure gifts, which will significantly improve the lives of men facing prostate cancer.
As a Philanthropy team, we work hard to support and motivate each other. We’re inclusive, enthusiastic, open, helpful and driven. We’re looking for someone who shares our passion to achieve success and work collaboratively.
What we want from you
Our experienced team will support you in this role, helping you to grow and develop your strengths and skills. We work in a fast-paced environment that is ever-changing and we are always looking for new ways of working, constantly trying to improve our approach and increase our efficiency and growth.
You’ll be creative in collaborating with colleagues to think of the best way to present our life-saving work. You will spot and act quickly on new fundraising opportunities. You’ll have a way with words and the ability to work to tight deadlines in a fast-paced environment.
This is an exciting opportunity for a personable and enthusiastic individual to really shine!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.
We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.
Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 29th September 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for Friday 4th October 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Thousands of people in our communities are affected by breast cancer, and many of these are compelled to help by fundraising for Breast Cancer Now. To enable us to best support our network of fundraisers and create a sector leading programme, we've recently reconfigured our community fundraising team.
This role is all about leadership and strategy development and implementation. You’ll lead your team to new heights of success, providing expert and unwavering support.
You’ll spearhead the development of your region and country’s community fundraising programme. Innovating, adapting and learning, this role will build sustainable income from new audiences and loyal supporters.
This dynamic role will see you lead on a range of activities such as marketing, supporter thanking, reward and recognition and supporter engagement events. You’ll also manage the community fundraising operations team, who are responsible for mass market DIY fundraising along with analysis, reporting and fulfilment.
You’ll manage a team of six, including two line reports. You’ll nurture and inspire them to excel in their roles, empowering them to take an active role in how we do things.
When it comes to supporter experience, your aim is sector leading standards. This role cares deeply about providing exceptional stewardship and relationship management, delighting our supporters and increasing their lifetime value.
About you
You are person centred and passionate about the difference your skills, experience and tenacity can make. Strategically minded, you’ll be driven by success, believe in going the extra mile and enjoy a varied, fast paced role.
You’ll embrace the challenge of ‘building back’ in your area and growing relationship fundraising. Ideally, you’ll have a good understanding of mass market DIY fundraising too, including supporter journeys, data processes, reporting and analysis.
Your love of teamwork and the art of inspiring your team to achieve amazing results will shine through all that you do. You’ll also love the buzz of creating new income and smashing targets.
Your previous experience could be in community fundraising or another fundraising discipline but whatever your background, your success in leading teams and increasing income will make you perfect for this rewarding role.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is homebased with frequent travel to our Sheffield or Glasgow offices. Alternatively the role can be based from 1 of these offices. If based in either of these offices our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact The Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am on 25 September 2024
Interview date from 2 October 2024
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Aga Khan Schools aim to provide high-quality education to students across the Global South, helping them to develop into leaders who can positively impact the people in their communities. Joining our team, the Communications Assistant will be working closely with the Communications Manager and, as a team, they will play a pivotal role in providing communications support and oversight to the Country Communications Leads in the countries that AKS operates in.
The Communications Assistant will be working across a wide range of priority areas, including producing, reviewing and editing communication materials, coordinating the development of communication materials, and supporting the Country Communications Leads. The Communications Assistant is expected to be keen to learn and grow within the team, have excellent writing and coordination skills, proven experience of managing digital platforms, the ability to develop engaging social media content, and multi-task.
The role may include some travel to AKS’ countries of operation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Senior Media & Communications Officer
Full-time Permanent
£43,626 pa
Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause.
We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation.
Are you an experienced, creative and collaborative media & communications professional looking to develop your career by joining a friendly and dynamic Communications team?
About the role:
The role plays a key role in developing and delivering our media & communication strategy both internal and external, supporting the Head of Media & Communications. The role is key in ensuring that the public, partners, stakeholders and our people are informed and engaged with the work of Drinkaware.
The key areas of responsibility are:
· Planning, implementing and evaluating Drinkaware’s media and communications activities
· Raising Drinkaware’s profile and voice in the media
· Working across the organisation to create engaging communications
· Leading on Internal Communications, developing and implementing communication plans to ensure staff are engaged
· Supporting the Head of Media and the Senior Leadership Team in managing reputational risk
Supporting Social Media & Content Officer in developing and growing our social media channels (Facebook, Instagram, X and LinkedIn).
· Manage Drinkaware’s press office, responding to enquiries, maximising coverage, drafting media releases and providing an out-of-hours system on occasion.
· Manage key organisational communications related to Drinkaware’s positions, in conjunction with the Head of Policy and Public Affairs and the Director of Evidence and Impact.
· Manage, review and update Drinkaware’s lines to take; its ‘boilerplate’ messages and its standard responses.
· Advise others on Drinkaware tone of voice and brand to help ensure all content leaving the organisation is on brand and enhances our reputation.
· Contribute to feeding media and strategic communications activity into the organisational planning process and overall plan.
· Contribute to key reference documents (organisational key messages; editorial guidelines etc)
· Deliver compelling content and plans to Drinkaware’s stakeholder audiences. Working with internal teams to target funders and other stakeholders including health professionals, police, local government and academics.
· Maximise our profile with B2B audiences via trade publications; social media and news outlets.
· Keep Drinkaware staff informed about Drinkaware coverage and other relevant coverage around alcohol and alcohol harm.
· Develop and maintain excellent relationships with external stakeholders and journalists and build a positive network with media counterparts in Drinkaware partners and stakeholder organisations.
· Work with Drinkaware colleagues to maximise our communications’ reach and ensure we are working in an efficient and integrated way.
· Work with the Head of Media and Communications to develop Drinkaware’s reputation positively across all media, mitigating reputational risk and leading on crisis management
· Work with Head of Communications to plan and deliver effective Internal Communications
· Support the Senior Social Media & Digital Content Officer in manging the Drinkaware social channels when required.
Tone of voice
· Become expert in the Drinkaware Tone of voice, so you can advise others and spot errors
· Support the Creative Content Lead in embedding the Tone of voice across Drinkaware
About you:
You will have a track record of working within a similar role. You will have experience in working in a press office, devising and delivering stories and coverage. As part of our highly skilled, passionate and creative Media & Communications team, you will help to plan, implement and evaluate Drinkaware’s media and communications activities to drive positive coverage and comment about the charity across the UK. You'll enjoy the challenge of using your experience to raise Drinkaware’s profile.
Essential Criteria / Key Skills
- Excellent writing skills
- A keen eye for detail and strong proof reading skills
- Highly organised, being able to keep track of several different pieces of work at one time.
- Confidence working individually and as part of a team
- A talented writer with a keen eye for detail; able to adapt style for various audiences and channels.
- Excellent written and verbal communications; able to translate complex issues in a clear and compelling way.
- Good understanding of brand and reputational risk and ability to advise on the best way to communicate and when not to communicate at all.
- Good process management skills; able to manage and document internal approvals processes.
- Excellent interpersonal and networking skills and confident working with internal and external stakeholders.
- Evidence of swift response to the news agenda to achieve coverage and promote organisational messages.
- Energetic and proactive; able to work on your own initiative and to take responsibility.
- Keen to be a team player in a small organisation.
- Well organised and able to prioritise work effectively.
- Solid understanding of the UK media landscape.
- Strong commitment to Drinkaware’s Values and to reducing alcohol-related harm.
Desirable Criteria
- Experience of managing social media accounts
- Experience of adapting content for different audiences and channels
- Experience using CMS platforms
- Experience of creating content for social media
- Experience of or interest in the charity sector
You will work alongside internal and external stakeholders, so a collaborative style of working and the ability to build and maintain strong relationships is essential. A personal commitment to reducing the risk of alcohol-related harm is essential.
Working with us:
Our Drinkaware staff team is friendly, professional and inclusive. We care about what we do and how we work together and bring our values to life. Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. Drinkaware’s benefits include:
30 days leave (plus Bank Holidays, and your birthday)
Matched company pension scheme
Life assurance cover offering 4x death in service benefit
Company sick pay
Training and development opportunities
Learning and Wellbeing Grant (£500 per year)
Employee assistance programme
Season Ticket Loan
Perks and discount platform
To apply
For further information please refer to the attached job description and our applicant privacy policy on our website.
You should submit an up-to-date CV (no more than 2 pages) and a brief covering letter that outlines how you meet the requirements for this role and what you would bring to Drinkaware. Drinkaware reserves the right to assess candidates as they apply and arrange interviews ahead of the published closing date, so early application is recommended. Interviews may be carried out on Teams or in person at our Moorgate offices.
FINAL CLOSING DATE: 12pm Friday 27 September 2024
Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community.
No agency support is required
The client requests no contact from agencies or media sales.
The British Nutrition Foundation exists to give people, educators, and organisations access to reliable information on nutrition. Grounded in science, working with experts, we support people on their journey towards a healthy, sustainable diet.
We are seeking a Communications Officer with experience of working in a communications role within a non-profit and/or public health environment. You’ll be an enthusiastic individual with openness to new ideas and have a strong track record of delivering engaging social media content across different channels. Your role’s purpose is to raise the profile of the British Nutrition Foundation (BNF) as a public-facing charity and a trusted source of information about food and nutrition.
The client requests no contact from agencies or media sales.
Grade:5 - Supervisor/Officer
Hours: Permanent, full-time contract; 37.5 hrs per week. Flexible working will be considered.
Responsible to:Social Media & Paid Advertising Manager
Location:ShelterBox HQ - Truro, Cornwall or Remote Working (UK only) with Travel to HQ in Truro, Cornwall at least 4 x per year.
Role purpose:
This role is focused on helping ShelterBox raise awareness of our work through driving reach and engagement on social media. We want to foster two-way conversations and provide timely content to bring ShelterBox to new audiences and engage more deeply with our existing supporters.
The successful candidate will join a friendly and ambitious team and play a key role in helping to make ShelterBox a household name. The role is full of variety, working with other teams within the organisation to deliver a wide range of projects.
Who are we looking for?
ShelterBox is looking for a self-motivated individual with 2 years' experience working in a full-time social role. You will be plugged into the social media world and be able to help us spot trends and quickly adapt our social media work to engage audiences in the most effective way – helping to keep us relevant and interesting.
Excellent writing skills are essential. You should have a good command of language and be able to adopt different tones and styles of writing to support projects from both our international programmes and fundraising campaigns – from commenting on the latest developments in Yemen to celebrating children who have raised £100 in their local community. You will be able to clearly convey ideas in a compelling and concise manner and bring passion and excitement when it is needed. Attention to detail is crucial.
We are looking for someone who has an active interest in global news and international development. You will also have a genuine love for incredible charity supporters and for fundraising generally. And you will be able to develop a two-way relationship with our supporters on social media.
This is an exciting and demanding role – you will need to be able to juggle competing priorities and manage stakeholders effectively.
You should have a good eye for design, with the ability to create graphics and edit photos, and be able to think strategically, setting KPIs and planning tests.
Duties will include but not be limited to:
Management of social media accounts
· Day to day running of ShelterBox’s social media channels, including Facebook, X, Instagram, Threads, LinkedIn, and YouTube
· Working to support the social media strategy to broaden our audience, increase engagement, generate income and nurture advocacy
· Manage the social schedule – seek out content, plan, edit and publish across channels supporting fundraising and providing compelling updates on our work
· Adapt content for channels, getting the right tone of voice for each audience.
· Test new formats and content to find what resonates with audiences, helping us to stay relevant.
· Use social media listening to identify relevant topics for ShelterBox supporters
· Respond to social media posts, comments and questions, and develop discussions with our supporters
· Support ShelterBox’s influencer/celebrity strategy by engaging with new and our current social influencers.
· Support the Social Media & Paid Advertising Manager to deliver paid social campaigns
Content Creation
· Create engaging content tailored to our audience across platforms
· Use Adobe Creative Suite to create graphics and apply brand elements to images
· Work closely with and give direction to the Brand and Content team for production of videos
Planning & reporting
· Manage competing priorities for social channels - balancing fundraising messages, personal stories, celebrating our supporters and updates about our work
· Coordinate plans with our international teams.
· Regular reporting, measuring the effectiveness of campaigns and using data to make evidence-based recommendations for future work
· Take an active role in creative brainstorms and help develop innovative ideas and campaigns to help ShelterBox stand out
· Research and monitor sector work and trends
· Keep up to date with the latest social media trends
Share knowledge and best practice
· Support wider teams with the development of social content, helping to create, source, collect and repurpose content so that it is optimised for social channels
· Work with the ShelterBox Book Club team to support Book Club social channels, helping to grow Book Club's followers and increase engagement levels
· Educate other staff members and volunteers on the use of social media and promote its use within the charity
Other duties
· Assisting with wider digital marketing and communications delivery where required, to support the charity’s strategic objectives
· Any other duties as deemed necessary to support the Digital team
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: London Borough of Richmond Upon Thames (with hybrid working options available)
Leave entitlement: 28 days per annum pro rata + bank holidays pro rata
About the role:
We are pleased to offer you an exciting opportunity to join our advice team at Citizens Advice Richmond as a Manage Your Money Lead.
In this role you will be working alongside volunteer advisers, providing holistic advice and support to households in financial crisis and provide advice around income maximisation, managing fuel costs including leading on our Energy Advice Project, benefit take-up, applying for grants to help with costs arising from the cost-of-living crisis, reducing indebtedness and budgeting and money management to help to prevent future financial crisis.
The purpose of this role is to reduce the stigma for low-income households around needing and accessing financial support and give people confidence to seek cheaper alternatives to contract costs around, for example, telephone, tv and broadband.
The project includes support on preparing personal income and expenditure details which can be used by residents themselves when negotiating with debtors on repayment plans.
This work will have a focus on community-based outreach work, working alongside organisations such as foodbanks and community centres. It will aim to prevent future or recurring hardship.
This role is funded by City Bridge Foundation.
We are a friendly and diverse office. We support clients across our community and aim to reach the most vulnerable and excluded in our community.
What we give our staff
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
Please complete the application form and include this as your cover letter
Location: Manchester, Bristol, Newcastle, Nottingham, or London Hours: 37.5 hours
Start date: November, 2024 (we are happy to work with you and your notice period)
Duration: Permanent
Salary: £29,150 per annum if based in London. £26,575 per annum if based in Manchester, Nottingham, Newcastle or Bristol. Plus a £312 yearly tax-free work-from-home allowance.
Application deadline: 11th October 2024, 12 noon.
About upReach
Do you think that your socio-economic background should determine your career prospects?
upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.
We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment.
To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report.
ROLE SUMMARY
This role will report to the Senior Delivery Project Manager responsible for the ongoing development of the Alumni programme. The successful candidate will have a fantastic opportunity to guide our Alumni programme development. You will be responsible for organising events and opportunities for Alumni, such as our annual Professional Development Courses, in addition to communicating with both the Alumni group and the wider team about the programme and opportunities within it. You will also support tracking and reporting the impact of our work with Alumni to different stakeholders. You will have the opportunity to participate in the fast-paced and rewarding Future Charities Leaders Programme (FCLP) where no two days are the same, where you can focus on your professional development through the FCLP rotations (20% of your time), designed to build your charity management skills.
GRADUATE SCHEME SUMMARY
Being an Alumni Coordinator is the first step on upReach’s Future Charity Leaders Programme (FCLP). The FCLP provides you with a unique opportunity to:
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Work directly with our Alumni building their careers and exploring opportunities across different sectors, as well as our partner organisations who support them (4 days per week), while also;
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Gain exposure to various aspects of charity management through 6-month rotations (1 day per week).
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Receive training in Leadership throughout, and have the opportunity to complete an apprenticeship in Leadership and Management after 18 months on the programme (in place of rotations).
The FCLP is designed either for graduates from any university, academic subject and background - or for those with experience in the corporate world who are looking for a career change and experience in the charity sector.
CORE RESPONSIBILITIES
You will contribute to upReach's mission, by leading upReach’s Alumni Programme, including events and communications, supporting young professionals from lower socio-economic backgrounds to continue to develop the key skills necessary for progression in the workplace.
You will report directly to the Senior Delivery Project Manager, who will be on hand to provide guidance and support throughout, and who you will have regular check-ins with on a weekly basis.
Please note it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities.
Key responsibilities include:
1) ENGAGING ALUMNI
Once a student has graduated from university, and subsequently upReach’s core programmes, you will encourage them to engage with a range of activities. You will be responsible for:
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Developing content for our Alumni Platform and drive the use of the platform amongst the Alumni group, maximising the number that update their details, sign up for events and support upReach in a variety of ways.
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Lead on communication about the programme, both with the Alumni group and with the team and other stakeholders. This includes a monthly Alumni newsletter, whatsapp and social media posts.
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Lead on the organisation and further development of the Alumni Ambassador Board, including working alongside the Senior Delivery Project Manager to coordinate the logistics of the group, from sending invitations and reminders, as well as organising content.
2) PARTNERSHIPS & EVENTS Our partners make our support possible, and you will gain hands-on experience developing strong relationships with employer partners. The size and complexity of each varies, but you may typically oversee 1-2 large partnerships or 3-4 smaller ones. This includes:
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Being a partner’s first point of contact, and participating in update meetings - for example, updating a funder on Alumni engagement at an event.
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Organising Alumni events (virtual and/or in person): This includes promoting them to Alumni, overseeing logistics, and gathering feedback.
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Organising Alumni Professional Development Courses (virtual and/or in person). The Professional Development Courses typically involves 5 events focussed on skills necessary to ‘get on, after getting in’. You will be responsible for promoting them to Alumni, overseeing logistics, and gathering feedback.
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Support the delivery of additional events where Alumni are included, including funding or external engagement events
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Support End of Year Reviews with partners, including data analysis on Alumni engagement and successes - with the aim of ensuring partners renew their agreements.
3) DEVELOP OPPORTUNITIES FOR ALUMNI TO GIVE BACK upReach Alumni are often interested in giving back to upReach after graduation. You will be responsible for:
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Coordinating Alumni volunteering opportunities, including keeping an up to date register of Alumni volunteers and opportunities for them to engage in.
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Collaborating with different teams across upReach, including:
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External events: coordinating Alumni speakers and volunteers
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Fundraising: collaborating on fundraising campaigns, specifically targeting Alumni
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Programmes team: collaborating with different teams across the Associate-facing programmes team, ensuring they are able to access Alumni volunteers for Associate-facing events
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4) ROTATIONS IN DIFFERENT AREAS OF CHARITY MANAGEMENT As part of the FCLP programme, you will work on rotational projects designed to give you a greater exposure and understanding of the different areas of charity management.
You will have a six month rotation in each of the following areas during your first 18 months on the programme: (1) Fundraising, Partnerships and Comms, (2) Operations and Strategy (3) Project and Product Management.
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Each week you will work on projects related to your current rotation (7.5 hours per week). These projects will be agreed with your Rotation Manager, in line with the learning objectives for each rotation.
5) LEADERSHIP TRAINING AND DEVELOPMENT
During your initial 18 months on the programme, you will receive training every six weeks on different soft skills within Leadership through an external training provider. This training will take place through a mixture of online and face to face sessions. Training sessions will include:
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Communication
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Understanding different working styles
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Conflict Management
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Emotional Intelligence
6) WIDER ORGANISATIONAL SUPPORT PCs play their part in helping upReach achieve broader organisational objectives. As a key contact point with Alumni and partners, you will play a crucial role in raising awareness of wider projects. Examples include: encouraging Alumni to make nominations to upReach’s Student Social Mobility Awards; and supporting our HR team with assessing applications to future cohorts of the FCLP.
COLLABORATION AREAS
Collaboration is a key part of upReach’s culture, and as a PC you’ll have the opportunity to work together with a range of different teams across our organisation, including:
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Fundraising and Events - Who will work with you to spread the word about how Alumni can ‘give back’ to upReach
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Partnerships - Who will support you with managing your partner relationships and look for new opportunities to develop the programme.
You will have a unique chance to work with a variety of additional teams during your rotations, and we will look to take into account your interests and preferences along with our organisational needs. These teams include: Fundraising and Development; HR and People; Impact Measurement; Marketing and Branding; and Tech Product Management.
VALUES
At upReach we uphold the following values for our team and volunteers, and will be looking for candidates who display these in our application process:
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Advocacy: We expect those involved with upReach to be advocates for everyone realising their full potential, regardless of social background.
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Aspiration: We empower our Associates to aim high and achieve their ambitions.
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Integrity: We expect everyone involved with upReach to work collaboratively and with honesty, and to fulfil their commitments.
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Perseverance: We are adaptable when overcoming challenges, and encourage Associates to persevere similarly.
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Proactivity: We are proactive in our work, and inspire Associates to demonstrate this too.
SKILLS / COMPETENCIES
Please see below a summary of the key competencies required for this role. We’re looking for candidates to display the following skills during the application process, and will provide regular training to those on our FCLP to develop these. We are interested in both your paid and voluntary experiences to date where you have demonstrated these.
Essential skills:
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Motivation - Displaying a commitment to upReach and enthusiasm for the work we do, and able to inspire and motivating Associates/ Alumni/ partners to engage fully in the programme
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Leadership - Able to relate to others with authenticity, be a role model fro Associates and Alumni, and demonstrate integrity at all times
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Continuous improvement - Exhibits a growth mindset with a readiness and willingness to learn, participating fully in training and applying learnings to day to day work
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Planning and organising - Organises own work effectively with support of your manager, understanding how to set SMART objectives and meet these within the agreed timeframes.
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Problem solving & decision making - Identifies problems and gains support to tackle them in a rational and analytical way
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Innovative - Generates new and practical ideas to improve efficiency and tackle day-to-day problems
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Self-management - Manages their own tasks and projects to a high standard
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Commitment to social mobility - Has an understanding of the UK social mobility landscape, and demonstrates a willingness to deepen their knowledge
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Communication - Able to communicate using different styles, methods and timing, and in a straightforward, honest and engaging manner with all stakeholders.
We have also seen how the following attributes can be beneficial for a team member when they become an Alumni Coordinator:
Desirable skills / experiences:
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Experience with public speaking or leading workshops
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Knowledge of the graduate labour market in the UK and experience supporting individuals through an application process
We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Our Team: Lottery and Promotions Lead at St Barnabas Hospice
Join a dynamic and purpose-driven team at St Barnabas Hospice where we are committed to providing compassionate care and support to our community and we are passionate about making a positive impact on the lives of those we serve.
We are seeking an experienced, creative and strategic Lottery and Promotions Lead to join our Fundraising and Lottery team and play a vital role in raising funds to help us advance our mission of delivering compassionate care. This is a unique opportunity to make a significant difference in the lives of those we care and support throughout Lincolnshire
About Us:
At St Barnabas, we are committed to providing exceptional care and support including end of life to more than 12,000 patients and their families every year across Lincolnshire affected by a life-limiting or terminal illness.
Our hospice is known for its compassionate approach and dedication to enhancing quality of life.
Our aim is to enable people to live as fully as they are able for however many days, weeks, or months they have left.
Role Overview:
This is an exciting opportunity to play a pivotal role in our Fundraising and Lottery team. As the Lottery and Promotions Lead, you will be responsible for conceptualising, planning, and executing innovative Lottery and Promotions campaigns that drive engagement and sales across Lincolnshire. Your primary focus will be on increasing our income generation from Lottery and Promotions activities, adapting to the challenging economic climate.
You will work closely and collaboratively with the Head of Fundraising and Lottery to develop and implement a strategic approach to expanding our reach, reducing attrition rates, increasing income and enhancing brand awareness.
Key Responsibilities:
- Champion and promote Lottery and Promotions products within the organisation and throughout our Lincolnshire community and beyond to support the Charity’s Trust-wide Organisational and Income Generation Strategies for 2024-2029 in order to drive growth.
- Identify and seize business development opportunities to promote the Hospice Lottery across Lincolnshire.
- Increase sales of Lottery and Promotions products, including lottery memberships and raffles.
- Understand supporter motivations and tailor Lottery and Promotions activities to meet their needs.
- Manage an income target of circa £700, 000 across Lottery and Promotions products.
- You will be the primary contact for Lottery and Promotions advice, guidance, and support to ensure that activity is delivered to the highest standard, and levels of confidentiality and is compliant with Gambling and Charity legislation, including the Gambling Act 2005, GDPR, Fundraising Code of Practice and Gambling Commission
Benefits:
- Competitive salary, recognition and reward schemes.
- The chance to make a meaningful impact in the community.
- A supportive, collaborative and passionate team environment.
- Opportunities for professional growth and development
Qualifications and Experience:
Applications are welcome from candidates who ideally are educated to degree level or equivalent qualification and have a minimum of 2 years in Fundraising/Business Development experience with knowledge of Gambling Commission requirements and a proven track record of achieving targets.
Knowledge and Experience
Ideally you will have:
- Innovative and strategic with a strong background in business development and campaign management.
- Proven experience in leading successful Lottery and Promotions initiatives.
- The ability to champion and promote Lottery and Promotions products within the organisation and throughout the Lincolnshire Community and beyond.
- Excellent communicator with the ability to engage a wide range of internal and external stakeholders.
- Strong organisational skills and attention to detail.
- Understand and analyse the market, identifying opportunities and supporter motivations to tailor approaches effectively.
· Focus on ongoing donor stewardship, building strong and lasting relationships with supporters.
· Committed to St Barnabas’s vision, values, and behaviours
Contract: Permanent
Hours: Full time 37.5 hours
Salary: From £29, 802, Contributory pension scheme or continuation of NHS pension
For further details please contact:
For an informal chat about the role please contact Caroline Swindin, Head of Fundraising & Lottery.
To apply for this position:
If you are inspired by our mission and ready to take on this rewarding role, we would love to hear from you. Please visit the St Barnabas Hospice website.
Join us in making a difference in the lives of patients and families facing end-of-life challenges. Together, we can build meaningful partnerships that support our vital work at St Barnabas. Apply today and become a valued member of our team
Closing Date: 31 October 2024
Interview Date: To be confirmed
Please Note:
- We do not accept CV’s only completed application forms for clinical roles.
- St Barnabas Hospice is an Equal Opportunities Employer it believes in treating everyone with dignity and respect and encourages applications from all sectors of the community.
- We reserve the right to extend, withdraw or close vacancies where necessary.
- Please be aware that if you are selected for an interview, you will be contacted via the email account you used to register on this site. Please check your spam folder.
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To ensure all individuals facing the end of their life in Lincolnshire receive dignified, compassionate care when they require it.
The client requests no contact from agencies or media sales.