Brand marketing manager jobs in Cardiff

Senior Brand Manager (Brand Planning)
Reference: DEC20258767
Location: Flexible in UK + Travel to Team Meetings
Contract: 12 Months (Maternity cover)
Hours: Full time, 37.5 hours per week
Salary: £44,315.00 - £47,312.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Introduction

We are looking for a Senior Brand Manager to lead on our brand marketing campaigns and drive forwards new brand reach initiatives.

Working within the RSPB’s brand team you will help bring our brand to life, shift perceptions, and build brand affinity amongst new and existing audiences by planning and delivering impactful brand campaigns. and working closely with the fundraising and campaigning teams on their activities.

It’s an exciting time to join.  Since launching our refreshed brand in 2022 we've laid strong foundations for the future, and you will have the opportunity to help our brand continue to grow and soar. This is a fixed term contract to provide cover within the brand team during a period of maternity leave.

Key responsibilities

• Lead the planning, development and review of insight-led brand marketing campaigns
• With the Head of Brand, deliver brand reach initiatives to grow the RSPB’s top of funnel metrics. From early discovery through to delivery and measurement, always leading the delivery phase and marketing planning specifically.
• Brand Business Partner for teams driving strategic and high reach marcomms activities e.g. Supporter Fundraising, Commercial, Campaigns & Mobilisation and Brand & Marketing - providing brand consultancy to ensure the brand is well executed in external campaigns and comms to build brand equity.
• Share insight on brand health and brand related business metrics through collaboration with the Head of Market Research & Insight. Identify actions arising from the insight and set strategic direction with support from Head of Brand where necessary.

Essential skills, knowledge and experience:

• Experience of developing multi-channel campaigns rooted in audience insight.
• Experienced in brand tracking and measurement, and using it to shape marketing and communications plans.
• Expertise in brand strategy and positioning
• Experience leading marketing projects and new initiatives.
• Curious and collaborative, the role holder will be skilled at influencing across the organisation, proactively identifying opportunities to improve outcomes by providing support and challenge through insight and evidence.
• Experienced at developing collaborative external and internal relationships with key stakeholders to secure positive brand outcomes
• Excellent written and verbal skills to present, influence and represent the directorate and the organisation.
• Logical and methodical, analytical and a good eye for detail.

General information

From time-to-time, and particularly at the start of a new project or campaign, you will be expected to come together with the rest of a project or campaign team, or workstream, and co-locate face-to-face for a few days. There will be some meetings together, and also the opportunity to work side by side on the project for a short period. The RSPB will subsidise any required accommodation or travel as per our Expenses Policy.  This will help build relationships, break down silos, and make working together online easier and more enjoyable. This co-location will usually be at an RSPB office and will be agreed in advance. Outside of these co-location moments you will be based in your contracted place of work as usual. Reasonable adjustment to the above can be discussed with the Line Manager.

Everyone in the RSPB has a role to play in creating an inclusive culture and we want our people and their behaviours to show this. As part of your role, it is your responsibility to:

• Work in a way that reflects our commitment to inclusion, with colleagues, external partners or the public.
• Demonstrate inclusive behaviour, which recognises the value of everyone’s contribution and experience.

Additional Information:

• This is a full time, fixed-term role for 12 months, for 37.5 hours per week.
• The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Friday 9th January 2026
We are looking to conduct interviews for this position from w/c 26th January 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Digital Asset Management (DAM), Brand Asset Management, Creative Operations, Product Owner (PO), Digital Product Management (DPM).

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Role overview

We are seeking a proactive and creative senior marketing and communications officer with excellent writing skills and a strong understanding of digital marketing. This role is suited to an early-career professional with a passion for writing and a strong interest in global health and nonprofit work. The ideal candidate will have a strong grasp of marketing, digital content creation, and social media engagement. You will be responsible for producing high-quality content that supports our mission and engages our international audience.

Key responsibilities

• Write, edit and publish news stories for the World Physiotherapy website and newsletters
• Develop clear, engaging web copy and digital content aligned with our values and strategic priorities
• Write and edit press releases, briefs, statements, and CEO/leadership communications as needed
• Create and schedule social media content across platforms (eg, Facebook, Instagram, LinkedIn, X/Twitter). Monitor comments across platforms
• Assist with marketing key campaigns and initiatives the organisation undertakes, including World Physiotherapy congresses, held every two years
• Assist with keeping World Physiotherapy websites updated
• Assist with the production of the annual report and other publications
• Work with the marketing and communications manager to implement strategies that strengthen global reach and engagement
• Collaborate with internal teams and external contributors to gather accurate and timely information
• Ensure all content is inclusive, accessible, and relevant to a global health audience
• Monitor performance of published content and suggest improvements based on analytics
• Maintain consistency in tone, style, and messaging across all communications
• Editing and proofreading of organisation documents and materials to ensure accuracy and consistency

Qualifications and experience

• Undergraduate degree in marketing, business, communications, or a related field is highly desirable
• Professional qualification from a recognised body such as the Chartered Institute of Marketing (CIM) or the Institute of Data and Marketing (IDM) is advantageous
• Proven experience in marketing, copywriting, or digital content creation
• Excellent writing, editing, and proofreading skills
• Familiarity with SEO principles and content management systems (eg, WordPress)
• Experience managing social media accounts for organisations or brands
• Experience working in or writing for NGOs, nonprofits, or the medical/healthcare sector is highly desirable

Skills and attributes

• Strong attention to detail and commitment to accuracy
• Ability to work independently and manage multiple deadlines
• Collaborative mindset and excellent interpersonal skills
• Sensitivity to cultural diversity and global perspectives
• Interest in physiotherapy, rehabilitation, or global health issues is desirable

About World Physiotherapy

World Physiotherapy is the global voice for physiotherapy, representing more than 600,000 physiotherapists worldwide through its 129 member organisations. As a nonprofit organisation, we advocate for high standards in physiotherapy practice, education, and research, and promote the profession’s role in improving health and wellbeing globally.

Application instructions

How to apply: interested candidates should submit their CV and a cover letter detailing their suitability for the role.  Applications must be received by 17:00 GMT on 7 January 2026

World Physiotherapy is dedicated to fostering an inclusive environment that reflects our diverse membership. We adhere to best practices in equity, diversity, and inclusion in our recruitment process.

Join us and contribute to a connected global community dedicated to health and wellbeing through physiotherapy!

Digital Marketing & Content Manager, Iswe Foundation 

Location: Remote (UK-adjusted hours with some flexibility)

Contract type: 12 months, with the intention to make permanent

Salary: £35,000 – £45,000

Working pattern: Full time 

Benefits include: 35 days annual leave plus UK bank holidays; 14 days medical leave; 3% employer pension contribution; open to part time & flexible working

Closing date: 18 January 2026, 23:30

About the role

Iswe is a not-for-profit social impact foundation dedicated to putting people at the heart of social and political decision-making. We design and scale democratic innovations that enable communities to shape the decisions affecting their lives.

We are looking for a skilled, proactive and versatile Digital Marketing & Content Manager to deliver high-quality digital communications across Iswe’s channels and those of our flagship initiatives, the Global Citizens’ Assembly and Assemblis.

You’ll join a fast-paced, globally connected team working to reshape political systems so they are fit for purpose, guided by the belief that the global crises we face stem from a deeper crisis of governance. 

If you want your digital skills to help shift narratives, inspire action and grow a global movement, this role offers rare scope, challenge and purpose. 

This is an excellent opportunity for someone ready to step up in their career and help shape the voice, reach and impact of a rapidly growing organisation. 

Job purpose

The Digital Marketing & Content Manager will lead on creating and delivering high-quality digital communications across Iswe and the Global Citizens’ Assembly. You will turn strategy into compelling, accessible content; design and deliver digital campaigns; and steward audiences across multiple platforms. You will work closely with teams and partners across regions, using insight and analytics to enhance reach, visibility and engagement.

This is a hands-on, delivery-focused role, ideal for someone energised by fast-moving environments, global collaboration, and mission-driven work. It will suit someone comfortable taking ownership in an environment where processes and priorities are still being shaped, and where proactive leadership (including strong prioritisation) is essential.

Key responsibilities

1. Strategic contribution & prioritisation

• Contribute actively to the development and refinement of Iswe’s digital communications strategy, bringing insight from audiences, analytics and the wider context.

• Exercise judgement about what content, channels and campaigns will have the greatest impact at different moments, particularly during high-profile events.

• Translate broad organisational priorities into clear, focused digital communications plans, even where direction is initially high-level or evolving.

1. Content creation & production

• Draft, edit and publish clear, engaging content for websites, newsletters, social channels, campaigns and events.

• Produce and edit multimedia content including short-form videos, interviews, animations and motion graphics.

• Oversee the rapid turnaround of video packages and social media assets during key event moments

• Work with regional partners and teams to document and share community and assembly participant stories in respectful, accurate and culturally appropriate ways.

• Write accessible copy that brings data insights, participant experiences and research findings to life.

• Commission and manage external creatives (videographers, illustrators, editors, writers, translators) where needed.

• Create accurate, accessible technical and scientific content that supports public learning and participation, coordinating with internal teams and partner contributors, fact-checking and commissioning as needed.

• Maintain and develop visual templates, content wrappers, slide decks and brand-aligned styles.

1. Digital marketing & campaign delivery

• Lead digital campaigns to grow awareness, participation and engagement with Iswe, the Global Citizens’ Assembly and Assemblis (Iswe’s participation platform).

• Manage the end-to-end planning and delivery of content across channels, ensuring the right stories, assets and updates are published at the right moments.

• Maintain and update content across Iswe dot org, globalassemblies dot org and assemblis dot org through CMS, including Craft and Squarespace.

• Ensure all content is accurate, inclusive, and aligned with brand guidelines and accessibility best practice

• Develop and optimise user journeys, onboarding flows and email automations based on audience insight.

• Use analytics (e.g., Matomo, Google Analytics, email platform analytics) to track performance and guide improvements across websites, social channels and email platforms.

• Support SEO and discoverability by maintaining clear metadata, structured content, and optimised landing pages.

• Implement light A/B testing for messaging, templates or calls to action.

• Support tagging, segmentation and list management within email and CRM tools.

• Support internal reporting by highlighting patterns, opportunities and areas for improvement.

1. Translation & global accessibility

• Work with the Communications Director, internal teams and regional partners to shape global communication needs

• Coordinate translation workflows across multiple languages (commissioning providers or working through Iswe’s global partners) to ensure quality and consistency.

• Manage transcription workflows, proofing processes and materials from contributors across regions.

1. Collaboration & organisational knowledge

• Work closely with Communications, Fundraising and Programme teams to align messaging and surface stories.

• Contribute to the development of a knowledge library, ensuring materials are organised, current and ready for sharing.

• Help maintain up-to-date versions of framing documents and training resources.

• Support a positive, inclusive and collaborative team culture

Person specification

We know that teams reflecting the diversity of society are more creative, innovative and effective. We welcome people of all backgrounds, identities and experiences, and we are committed to being a place where everyone feels they belong.

We particularly encourage applications from people who are disabled, from Black, Asian and other minority ethnic backgrounds, from lower or disadvantaged socioeconomic backgrounds, or who identify as LGBTQIA+.

Essential experience

• 4–6 years’ experience in digital marketing, content production or digital communications.

• Demonstrated ability to produce multi-format creative content (video, graphics, social content).

• Experience with CMS platforms (Craft, Squarespace, WordPress or similar).

• Management of automated email journeys to support audience stewardship 

• Strong organisational skills and ability to manage multiple content streams.

• Ability to understand and adapt technical or policy-related content clearly for different audiences and contexts.

• Familiarity with creative tools such as Canva, Adobe Suite, Figma and video-editing software (or equivalent tools).

• Clear and effective written communication in British English.

• Ability to build and maintain positive partner relationships.

• Analytical skills and experience using digital insights to guide decisions.

Desirable experience

• Experience in deliberative democracy, civic participation, systems change or climate-related work.

• Experience managing translation workflows or multilingual content.

• Experience collaborating with community-based content contributors across regions.

• Knowledge of data storytelling or simple data visualisation.

• Understanding of accessibility standards for digital content.

• Experience reaching and engaging with users who do not use email - for instance via WhatsApp and other social media 

• Experience using AI-enabled tools for content production or analytics

Personal attributes

• Creative, curious and proactive, with a desire to learn and experiment.

• Adaptable and organised; able to thrive in a fast-paced, startup-style environment.

• Values-driven and committed to inclusive, globally rooted ways of working.

• Collaborative and respectful, able to communicate clearly with diverse colleagues and partners.

• Skilled at making complex information understandable and engaging.

• Willing to work out of hours during key campaign moments such as COP

#Digital Marketing #Marketing #Muti-media Marketing #Digitial Marketing Strategy #Content Strategy

The Hunger Project UK Marketing & Relationships Manager

Are you looking for a role that really makes a difference? Well, how about joining a global organisation helping to empower women and men to end their own hunger and poverty? If this sounds exciting, we might have the perfect role just for you!

Role:                           Marketing & Relationships Manager

Reports to: CEO

Salary: FTE £35,000 - £40,000 (Negotiable based on skills, experience and fit)

Contract type:Permanent

Hours: 35 hours per week

Location:The role is remote at present with occasional travel to London

About The Hunger Project

 The Hunger Project UK is a registered charity in the UK committed to the sustainable end of world hunger. Our vision is a world without hunger. Our mission is to facilitate individual and collective action to transform the systems of inequity that create hunger and cause it to persist. We do this by pioneering sustainable, grassroots, women-centred strategies and advocating for their widespread adoption worldwide.

We believe people living in hunger are key to ending hunger. We work to solve the root causes of hunger by supporting the communities experiencing them. As we adapt to meet local challenges and opportunities wherever we work, our programmes have a wide range of objectives. These include ending child marriage, empowering women leaders, increasing girls in education, engaging local governments, entrepreneurism and employability, climate resilient farming and maternal health.

In 2024, we reached nearly 12 million people in Africa, South Asia and Latin America. More than 1 million people are now living in self-reliant communities following investment from The Hunger Project. Our team is a mighty force of changemakers living around the world, including in our partner countries USA, Australia and across Europe.

Here in the UK, we work in collaboration with our global colleagues, to raise funds for our overseas programmes and amplify the voices of those affected by hunger. We are a small but awesome team, with big ambitions to grow and scale our fundraising efforts significantly over the next three years. So, if you’re up for the challenge... come and join us.

The role

 This is a hands-on role: you’ll be directly creating content, running campaigns, and managing our operations.

This role is for you if you are…

• Passionate about social justice and motivated to make a positive impact on the world.
• Experienced, with at least eight years in communications or marketing and a proven ability to deliver meaningful results.
• A creative storyteller who produces engaging, high-quality content across multiple platforms and understands how to use digital marketing to drive social change.
• An exceptional communicator with excellent written and verbal skills, strong attention to detail, and pride in accuracy and quality.
• Highly organised and efficient, able to manage multiple projects, meet deadlines, and maintain focus in a fast-paced environment.
• Proactive, persistent, and solutions focused, approaching challenges with creativity, determination, and a positive attitude.
• Technically confident and quick to learn new tools or software, with the ability to help others solve technical problems and use technology effectively.
• A collaborative team player who works well independently while keeping the broader mission and shared goals in sight.
• Energised by the variety, pace, and purpose of a small, dynamic, globally minded charity where every contribution makes a difference.

Key responsibilities

 Marketing and Communications

• Plan, coordinate and deliver integrated marketing and fundraising campaigns and events to achieve income targets, ensure consistent messaging and strengthen supporter engagement across all channels.
• Work closely with the global communications team to deliver the organisation’s marketing and communications strategy in alignment with global objectives.
• Manage website content in WordPress, ensuring it is accurate, engaging, and regularly updated.
• Oversee the social media strategy, creating and scheduling high-quality content (using Canva and Later) to grow brand awareness and supporter engagement.
• Manage ambassador and influencer relationships to support campaigns, storytelling, and reach.
• Design and deliver email campaigns and supporter newsletters through Mailchimp, ensuring timely and effective communication.
• Stay up to date with trends, world events, and digital innovations to keep content and messaging relevant and impactful.

Fundraising

• Create and deliver engaging donor experiences, content and supporter journeys to maintain and grow long-term investor support and ensure a high-quality experience for all supporters.
• Collaborate with the CEO and global team to identify and develop new fundraising opportunities and audiences.

Unleashed Women – Community & Investor Stewardship

• Act as the primary staff relationship lead for the Unleashed Women community.
• Support the recruitment, onboarding and ongoing stewardship of Unleashed Women members.
• Coordinate the planning, promotion and delivery of monthly virtual forums and quarterly in-person gatherings, working closely with the Executive & Operations VA on all logistics.
• Maintain regular communication and engagement with members through WhatsApp groups, email updates and event communications, ensuring consistent tone, warmth and responsiveness.
• Act as a key link between Unleashed Women and THP’s global country teams, ensuring meaningful programme engagement and feedback.
• Support retention and thoughtful growth of the community through relationship-led follow-up and investor care.
• Ensure all Unleashed Women activity is accurately reflected in Beacon and associated supporter systems.

Data Management and Reporting

• Maintain and manage the Beacon CRM database, ensuring accurate data capture, segmentation, and analysis to support effective fundraising, stewardship, and communications.
• Ensure all new and lapsed investors are correctly tagged and updated in Mailchimp, Beacon and other relevant systems.
• Evaluate and report on the performance of fundraising and marketing campaigns, interpreting data from CRM and digital platforms to measure impact and inform strategy.

Operations

• Establish, maintain, and continuously improve key operational systems and processes to ensure efficiency and smooth day-to-day functioning.
• Coordinate and maintain fundraising platforms such as Benevity and JustGiving, ensuring campaign pages are accurate, up to date, and performing effectively.

Line Management

• Oversee the recruitment, coordination, and management of volunteers, ensuring they are well-supported, effectively deployed, and aligned with the organisation’s goals.

Preferred requirements

Experience

• At least eight years’ experience in marketing, communications, or a related field.
• Proven success delivering multi-channel marketing and fundraising campaigns that meet or exceed targets.
• Confident in using and maintaining CRM systems (preferably Beacon) to manage supporter relationships and analyse data.
• Experience managing digital platforms, including social media, email marketing, and websites.
• Experience managing and developing team members, including supporting volunteers and junior staff.

Skills and Abilities

• Excellent written and verbal communication skills, with the ability to tailor messages for diverse audiences.
• Strong relationship-building and stakeholder engagement skills.
• Highly organised, with excellent planning and project management abilities.
• Proficient in digital marketing tools such as WordPress, Mailchimp, Canva, and social media scheduling platforms.
• Skilled in interpreting data and insights to evaluate and improve marketing performance.

Personal Qualities and Attributes

• Enthusiastic, proactive, and self-motivated, with a positive and solution-focused approach.
• Collaborative and supportive, fostering strong teamwork and shared purpose.
• Creative and adaptable, comfortable working in a fast-paced and changing environment.
• An effective and empathetic team leader who inspires and empowers others.

Other Requirements

• Commitment to the aims and values of The Hunger Project UK and its mission to end hunger and poverty.
• Commitment to equality, diversity, inclusion, and anti-discriminatory practice.
• Understanding of the collaborative, hands-on nature of working within a small charity.
• Passion for using marketing and communications to create positive social impact.

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end of life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

Job Description

The Senior Strategic Communications Manager will shape how the charity tells its story to the world. This person ensures our messages, campaigns, and content aligns with our mission and resonates with the audiences we serve. You’ll work across the organisation to turn complex priorities into compelling narratives, guiding teams to communicate with clarity, consistency, and purpose. It’s a role for someone who thrives at the intersection of strategy and storytelling - translating organisational goals into communications that inspire and influence.

This is an exciting, newly created role that offers the opportunity to shape our strategic communications approach from the ground up. You’ll play a key role in ensuring our external communications are cohesive, impactful, and aligned with our organisational strategy - strengthening Marie Curie’s public image and brand. If you're looking for a unique opportunity to make a meaningful difference and leave your mark, we’d love to hear from you!

You will be responsible for: 

• Working closely with the Director and Head of Communications to develop, manage and optimise Marie Curie’s external communication strategy.
• Leading strategic communications planning, translating organisational goals into actionable, audience-led communications plans. 
• Developing and overseeing key messaging frameworks and thematic narratives based on insight and research. 
• Evaluate performance, generate insights, and ensure continuous improvement.
• Advising and working closely with senior management, internal communications, teams across our income and innovation directorate and external agencies.
• Ensuring team, channel, campaign and product strategies are aligned and support the departmental, directorate and organisational strategy.
• Line managing the Strategic Communications Manager and leading matrix teams on key projects.

Key Criteria:

• Extensive experience in a senior external communications role, with a strong track record of delivering integrated, high-impact strategic communication campaigns from start to finish.
• Experience translating organisational strategy into compelling structured key messages for our audiences.
• Experience advising and influencing leadership and stakeholders at all organisational levels. 
• Proven track record of leading projects across teams and managing agency partnerships.  
• Confident and persuasive communicator with excellent writing, planning, and leadership skills.
• Highly capable of prioritising tasks and managing multiple projects and campaigns to meet deadlines. 
• Experience managing agencies and overseeing high-profile campaigns.
• Confident working in changing environments.
• Passion for purposeful communication that makes a measurable difference.
• Experience working in a charity, not-for-profit, or health-related organisation (desirable).

Please see the full job description. [LINK]

Additional Information

Application & Interview Process

• As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: 9 Jan 2026.

Salary: £45,000-50,000 & £3,500 London weighting allowance where applicable.

Contract: Permanent, full-time

Based: Fully remote (work from home) or hybrid working (Embassy Gardens office in London).

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Role: Head of Communications, Marketing, & Digital

Location:Home-based, with regular attendance (at least monthly) of meetings in London.

Salary:£45-50,000 depending on experience

Type: Permanent, full time (37.5  hours per week) or flexible to at
least 0.8 FTE

Responsible to: Director of Fundraising & Communications

Responsible for: Digital Marketing Manager, Communications & Engagement Manager, Communications Administrator (indirectly), Podcast Manager (indirectly)

Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme and Employee Assistance Programme

About the role

Every five minutes, someone, somewhere in the world is told that they have MS. There are currently 2.9 million people in the world living with MS. When you’re diagnosed with MS, in just seconds, the future that you saw for yourself and your loved ones has been shattered. A diagnosis often comes at a time when you’re in the prime of your life, when you should be planning your future, not facing a lifetime of uncertainty. Knowing you have MS can feel incredibly isolating and lonely.

Overcoming MS is here to provide hope: through lifestyle changes, backed by scientific research, a full and healthy life with MS is possible.

Could you be the person that helps us get this message of hope through to thousands of people diagnosed each year, their families and friends? Overcoming MS is at a crucial point in our strategy, where we are ready to significantly expand our reach and let everyone affected by MS know about the support that is available for them to live well. We are ready to own the lifestyle and MS space, to offer hope, positivity and choices to all, and we’re looking for the right person to drive awareness of our brand profile as well as the wider importance of healthy lifestyle and MS.

Job summary:

The Head of Communications, Marketing & Digital is responsible for shaping, delivering, and evaluating the charity’s communications, brand, digital engagement, and marketing activity.

Reporting to the Director of Fundraising & Communications, the postholder plays a pivotal role in growing the charity’s profile, strengthening engagement, and ensuring all communication channels, platforms and content are effective, accessible, and aligned with organisational goals.

In a small charity, this is both a strategic and hands-on role, requiring creativity, strong digital skills, excellent communication, and the ability to manage multiple projects simultaneously.

Key responsibilities and duties:

1. Communications & brand

• Lead the delivery of the charity’s communications strategy to increase visibility, trust and engagement.
• Manage and protect the charity’s brand, ensuring consistency of messaging, tone, and visual identity.
• Oversee and produce high-quality content for website, newsletters, reports, blogs, case studies, and information materials.
• Support the Director in developing campaigns that unite messaging, fundraising, marketing, and advocacy.

2. Marketing & supporter engagement

• Lead marketing activity to grow audiences, increase engagement, increase participation in our services, and support fundraising objectives.
• Work closely with colleagues to create compelling campaign assets, supporter journeys, and integrated marketing plans.
• Develop marketing materials, key messages, and digital assets that support awareness, engagement, service numbers and income growth.

3. Digital leadership

• Oversee the charity’s digital ecosystem, including website, email marketing, social media and CRM integrations.
• Ensure digital content is accessible, user-focused, streamlined and optimised for engagement and conversion.
• Fully review website development and maintenance, including UX improvements, analytics, SEO, and content.
• Oversee data-led insights and dashboards to measure digital performance and inform decision-making.

4. Media & public relations

• Build media relationships and respond to press requests in coordination with the Director.
• Draft press releases, statements, Q&As, and key messages for external audiences.
• Support reactive and crisis communications, ensuring timely, accurate responses and reputational protection.

5. Internal communication & collaboration

• Support effective internal communication, ensuring staff team, Program Facilitators and volunteers are informed and engaged.
• Work collaboratively across teams to gather stories, insights, and content that bring the charity’s work to life.
• Provide guidance and support to colleagues on communications, brand, and digital best practice.

6. Other

• Manage agency and supplier relationships where relevant.
• Stay informed about sector trends and emerging tools that could benefit the charity.

PERSON SPECIFICATION

Essential experience

• Significant experience in communications, marketing and digital roles, preferably within a charity or mission-driven organisation.
• Proven track record of developing and delivering digital and communications content across multiple platforms to multiple audiences.
• Experience managing websites, CRM systems, email marketing tools, and social media channels.
• Demonstrable experience in audience engagement, digital analytics, and campaign performance measurement.
• Experience in managing a brand profile across different audiences and different products, ensuring consistency and authority over time.
• Hands-on experience creating accessible and compelling written, visual, and digital content.
• Experience working with agencies, freelancers, or creative suppliers.

Essential skills & competencies

• Excellent written and verbal communication skills, with the ability to craft clear, compelling messages.
• Creative, strategic thinker with the ability to translate ideas into practical delivery.
• Highly organised, able to manage multiple deadlines, and comfortable working independently in a small team.
• Strong attention to detail with a commitment to quality and accuracy.
• Strong understanding of brand management and visual communication.
• Strong knowledge and understanding of fundraising, communications, GDPR, safeguarding, accessibility and other standards.

Personal attributes

• Passionate about the charity’s mission and values.
• Collaborative, positive, and comfortable working closely with colleagues across the organisation.
• Proactive problem solver who brings ideas and embraces innovation.
• Adaptable and resilient in a dynamic, fast-paced environment.
• Commitment to inclusivity, accessibility, and ethical communication.
• Excellent standard of written and spoken English and ability to communicate effectively with a range of people from diverse backgrounds.
• Excellent interpersonal skills.
• Fully committed to Overcoming MS’s values.

We’re seeking an experienced charity leader to work with our partner charities, Lintel Trust in Scotland and Lifting Lives in England & Wales.  

As an experienced, motivated charity leader you will drive LHCPGs charitable aspirations through working with our partner charities, Lintel Trust in Scotland and Lifting Lives in England and Wales, so helping us deliver meaningful community benefit across the UK.  

In this central role, that will require some travel as you attend meetings in Edinburgh and Uxbridge offices, you will ensure governance, lead strategic development, build partnerships, and support and facilitate fundraising and operational activity, ensuring our charitable work continues to improve lives and places.  

What You’ll Do

• Lead governance, statutory compliance, and Trustee support across both Trusts.
• Work with Trustees to develop charity strategies, policies, and risk management frameworks.
• Support the grant-making and reporting processes, ensuring high-quality delivery.
• Build strong partnerships and represent the Trusts at events and sector forums.
• Drive fundraising and income generation to expand charitable impact.
• Oversee marketing, digital presence, and communications.
• Line manage the Charities Liaison Coordinator and foster a collaborative team culture. 

What You Need 

• Strong knowledge of charity regulation (OSCR and/or Charity Commission).
• Experience running or overseeing a charity and working with Trustees.
• Proven fundraising, grant assessment, and budget management experience.
• Excellent communication, report writing and relationship-building skills.
• Experience in marketing, events and digital content management.
• Understanding of social value, housing issues, and community-focused work.
• Desirable: public sector/housing experience and degree-level qualification. 

What we offer 

A highly competitive total reward package alongside salary to include:  

• Competitive salary and an exceptional pension contribution
• Car allowance of £5740 pa 
• £300 wellbeing allowance
• Discretionary annual bonus
• 34 days’ holiday plus bank holidays and birthday leave
• Private Medical Insurance & Health Cash Plan (post-probation)
• Flexible working including 10 “work from anywhere” days
• £1000 annual training budget, volunteering leave, and more

Apply now to help shape the future impact of LHCPG’s charitable partnerships and deliver lasting social value across communities. 

Please note: We reserve the right to close this posting early if a suitable candidate is found. 

Join us and help create opportunities that change young lives.

Career Ready is a UK-wide social mobility charity, working to empower young people with the skills, confidence, and networks they need to succeed.  We're looking for a Partnerships Manager to help transform young people’s futures. In this role, you’ll retain and grow corporate partnerships that fund our programmes and provide paid internships, mentoring, and volunteering opportunities.

You’ll lead a portfolio of corporate partners dontating five figure amounts, inspire businesses to invest in social mobility, and secure long‑term commitments that deliver real impact. Working closely with colleagues across programmes and income generation, you’ll ensure partners see the tangible difference they make while championing employer engagement at events and through networks.

We’re seeking someone with proven account management experience at a mid to high level, exceptional relationship‑building skills, and the ability to collaborate brilliantly with colleagues and partners. If you’re proactive, organised, and motivated by creating opportunities for young people, this is your chance to make a lasting difference.

For full information view our candidate pack, which is available when you click on Apply.

Closing date for applications: 9am on Monday 12 January 2026

First stage interviews: expected to take place w/c 19 January 2026

The Vacancy

Senior High Value Fundraising Manager

Salary: up to £51,176 (depending on experience) 

Location: Remote with regular travel to London / Downton

Hours: 35 hours per week

Contract: 12 month fixed-term

About the Role

We have an exciting opportunity for a Senior High Value Fundraising Manager to join our Relationship Fundraising team at Help for Heroes. This senior role will shape and lead one of our most strategically important income streams—ensuring we continue delivering life-changing support for veterans and their families.

This senior role is perfect for a confident relationship fundraiser with experience securing major gifts, running high-value campaigns, and delivering impactful special events.

You’ll lead the development and delivery of our high-value giving strategy delivering in excess of £1.2m over the next 12 months, including the £17m No One Left Behind campaign, major donor income, and a new 3-year Special Events strategy. With responsibility for a talented team, you’ll build a strong major donor pipeline, secure 5- and 6-figure gifts, and deliver exceptional supporter experiences.

You’ll collaborate across the organisation to shape compelling proposals, develop high-value communications, support our 20th anniversary plans, and ensure strong financial management and reporting.

As a senior leader, you will inspire, coach and develop your team, fostering a culture of collaboration, excellence and innovation.

About You

We’re looking for a strategic and inspirational leader with:

• Proven experience securing large (6-figure+) gifts from HNWIs
• Successful delivery of multi-million-pound campaigns or major donor programmes
• Experience leading and developing high-performing teams
• Strong event leadership experience in income-generating and stewardship events
• Excellent stakeholder engagement, communication and relationship-building skills
• Confidence managing £1m+ targets, budgets and KPIs
• A flexible, calm and collaborative approach
• Passion for supporting veterans and their families
• Regular travel and some evening/weekend events are required.

About the Team

The Relationship Fundraising team is a key driver of sustainable long-term income for Help for Heroes securing income from Philanthropists, Businesses, Trusts and Foundations, Volunteers and Community partners. You will join a collaborative, passionate and expert team who are committed to delivering transformational support for the Armed Forces community.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.

Closing date: 16th January 2026

Please note: We may close this vacancy early should we receive a high volume of strong applications.

Role overview

World Physiotherapy is looking for a creative and detail-oriented communications officer with a background in graphic design to support our communications team in producing high-quality visual content. This role is ideal for someone early in their design career who is passionate about visual storytelling, global health, and nonprofit work. You’ll help bring our brand to life across digital platforms, print materials, and video content.

Key responsibilities

• Design graphics and layouts for digital platforms (social media, website, email campaigns)
• Create print-ready materials including reports, brochures, and event collateral
• Edit and produce long-form and short-form videos for web and social media
• Assist with scheduling social media content across platforms (eg, Facebook, Instagram, LinkedIn, X/Twitter)
• Assist with keeping World Physiotherapy websites updated
• Assist with monitoring performance of published content and suggest improvements based on analytics
• Ensure all visual content aligns with brand guidelines and accessibility standards
• Collaborate with the communications team to support campaigns and initiatives
• Manage and organise design assets and templates for internal use

Qualifications and experience

• Degree or diploma in graphic design, visual communications, or related field
• Proficiency in Adobe Creative Cloud (Photoshop, Illustrator, InDesign, Premiere Pro and After Effects)
• Experience creating content for digital and print formats
• Good video editing skills and understanding of motion graphics
• Familiarity with SEO principles and content management systems (eg, WordPress)
• Strong attention to detail and ability to meet deadlines
• Experience working with or for NGOs, nonprofits, or in the healthcare sector is a plus

Skills and attributes

• Creative thinker with a strong visual eye
• Ability to take direction and work collaboratively
• Interest in global health, physiotherapy, or nonprofit communications
• Willingness to learn and grow within a supportive team environment
• Sensitivity to cultural diversity and inclusive design principles

About World Physiotherapy

World Physiotherapy is the global voice for physiotherapy, representing more than 600,000 physiotherapists worldwide through its 129 member organisations. As a nonprofit organisation, we advocate for high standards in physiotherapy practice, education, and research, and promote the profession’s role in improving health and wellbeing globally.

Application instructions

Interested candidates should submit their CV and a cover letter detailing their suitability for the role.Applications must be received by 17:00 GMT on 7 January 2026

World Physiotherapy is dedicated to fostering an inclusive environment that reflects our diverse membership. We adhere to best practices in equity, diversity, and inclusion in our recruitment process

Join us and contribute to a connected global community dedicated to health and wellbeing through physiotherapy!

Location: Home Based with travel as per role requirements
Contract Type: Permanent
Hours: 37.5 Location
Salary: £29,745.85 £320 monthly car allowance

Job Purpose

To deliver community and university fundraising activity, achieving ambitious income targets through high-quality relationship management, excellent supporter and volunteer experiences and effective delivery of fundraising initiatives.

The role will focus university fundraising and wider community fundraising, working within strategic direction set by the Community Fundraising Manager. The post-holder will be responsible for day-to-day delivery, supporter stewardship and event activity, contributing insight and learning to improve future fundraising approaches.

Responsible For

• Delivering day-to-day fundraising activity across university and community fundraising portfolios, in line with agreed plans, targets and priorities.
• Building and managing positive relationships with supporters, students, volunteers, university staff, community groups and service contacts.
• Supporting the delivery of community fundraising events and university-based fundraising activity, ensuring a positive supporter and volunteer experience.
• Working directly with Hft services to support and enable service-related fundraising activity, following agreed guidance and processes.
• Recruiting, motivating and supporting volunteers involved in community and university fundraising activity.
• Contributing ideas, insight and feedback to support the innovation and continuous improvement of fundraising products and initiatives.
• Ensuring supporter, volunteer and activity data is accurately recorded on the CRM.

Key Accountabilities

• Fundraising Delivery
• Supporter, Volunteer and Student Experience
• Quality, Compliance and Data
• Protect and promote Hft’s brand and values at all times.
• Collaboration and Internal Working
• Financial Sustainability and Administration

Person specification

Essential

• Experience of working in a fundraising, charity, community engagement, sales or customer-focused role.
• Experience of delivering income targets or other performance-related objectives.
• Experience of building and maintaining positive relationships with a wide range of stakeholders.
• Strong interpersonal and communication skills, with confidence engaging supporters, students and volunteers.
• Ability to work independently while contributing effectively as part of a team.
• Good IT skills, including CRM systems, Microsoft Office and digital communication tools.
• Highly organised, with strong attention to detail and accurate record keeping.
• Willingness and ability to travel, including evenings and weekends as required.

Desirable

• Experience of working with universities, students or education settings.
• Experience of supporting or delivering fundraising events.
• Experience of recruiting or supporting volunteers.
• Knowledge of digital fundraising.

Our Values and Behaviours

Diverse

We appreciate that everyone is unique, so we champion equity, diversity and inclusion.

Kind

Our compassion shines through everything we do.

Positive

We focus on finding solutions, partnering up for progress and getting others involved.

Visionary

We are proud to paint a picture of what the best life possible could look like

You may also have experience in the following: Community & Events Fundraiser, Fundraising Officer, Fundraising and Events Coordinator, Event Fundraiser, Marketing Assistant, Community Fundraiser, Direct Marketing, Events Coordinator, Community Fundraising, Events Assistant, Third Sector, Charity, Not for Profit, Fundraiser, Fundraising Assistant, Marketing Executive, Marketing Officer, Sales Executive, Sales Assistant, etc.

REF-225 930

This is an exciting and pivotal leadership role at the heart of Kinship’s digital transformation. You’ll lead a talented and ambitious team to deliver and develop live digital services, accessible content and user-centred products that kinship carers rely on to access support.

This role does not own all services delivered through digital channels. It owns selected shared digital products while also enabling teams across Kinship to deliver their work effectively through digital platforms, content and journeys, while teams retain ownership of their services and outcomes. You’ll provide leadership on standards, user experience, accessibility and innovation.

Context:
Kinship is expanding its reach and digital capabilities, and our digital platforms are central to how we deliver services at scale. In 2024, we launched a new website bringing together all content and services under one home, and introduced Kinship Compass, a postcode search tool that helps kinship carers find relevant local and national support.

Alongside this, we have been developing a new AI-powered tool to help kinship carers access trusted information quickly and accurately, 24/7. You will lead the evolution of these digital services ensuring they are safe, ethical, resilient and data-informed, and that innovation is always grounded in reliability, safeguarding and user trust.

You’ll play a key role in the Department for Education funded national Training and Support Service, ensuring kinship carers can easily access and book high-quality training through our digital platforms.

You’ll oversee content design in collaboration with internal and external subject experts and kinship carers themselves and lead the digital and content streams for Kinship Minds, including the development and delivery of our e-learning platform and curriculum.

This role sits at the intersection of digital service delivery, product development and content design. At Kinship, content design is distinct from communications or marketing. It focuses on designing clear, accessible and trauma-informed information, learning content and user journeys that enable kinship carers to understand their options, make decisions and access support. Content is treated as part of the service itself and is central to the quality, safety and effectiveness of our digital platforms.

This is a role for a digital leader who is both strategic and operationally grounded. You’ll balance innovation with delivery, experimentation with governance, and ambition with accountability. You’ll champion inclusive, accessible and co-produced design, ensuring digital products support real-world service delivery and improve outcomes for kinship families.

You will work closely with colleagues in the Communications and Policy team (who sit in a separate department and lead external communications, campaigns and social media) and who own the external communications strategy. You will ensure clear alignment while retaining a distinct focus on digital service innovation, product development and content design.

What you'll be doing:

Digital leadership and strategy

• Lead the Digital and Content Design team, setting clear priorities and building a culture of high performance, accountability and continuous improvement.
• Own and deliver Kinship’s digital strategy and product roadmap, covering the website, Kinship Compass, Kinship Minds, the AI tool and other digital services, excluding marketing and social media.
• Provide digital leadership across Kinship, strengthening capability and effective cross-organisational working.
• Lead responsible digital innovation, ensuring AI and emerging technology are used where they clearly improve service delivery, accessibility and user experience.
• Take accountability for digital budgets, agency relationships and delivery against agreed outcomes, timescales and quality standards.
• Horizon scan and translate external digital developments into practical, service-led improvements for Kinship.
• Contribute to organisational planning, reporting and income generation linked to digital innovation.

Website, content and digital product development

• Lead the ongoing development and innovation of Kinship’s digital platforms to ensure they are user-centred, accessible and continuously improved.
• Oversee the content strategy and governance for Kinship’s website, Kinship Compass and new e-learning platform.
• Work with internal colleagues to improve our workshop booking system.
• Ensure a consistent content design approach across all digital platforms, grounded in user need, plain English, trauma-informed practice and continuous testing and improvement.
• Lead the content design team to develop content for strategic projects working collaboratively with subject experts and kinship carers.
• Work closely with Advice and Training teams to ensure digital platforms and content design support service delivery, quality standards and DfE contract requirements.
• Develop an excellent understanding of end-to-end audience experience and how the website, online content and digital products can drive effective online services and enhance the kinship ecosystem. Map the user journeys across our website and digital products leaving no dead ends.
• Ensure integration across all platforms (e.g. website, telephony, Salesforce, Kinship Minds) to create seamless user journeys for kinship carers and internal teams.
• Embed meaningful participation and co-production with kinship carers in digital service and content development.
• Drive accessibility and inclusion, ensuring our digital services reach and work for all kinship carers, including those with lower digital literacy.
• Ensure strong digital governance, accessibility, documentation and use of insight to continuously improve performance and impact.
• Oversee SEO, analytics and data-driven optimisation to improve engagement, performance and impact.

Type of person we’re looking for:

We’re looking for a service-led digital leader who is as comfortable with operational delivery as they are with strategy and innovation. You’ll understand that digital products are part of how services are delivered, not an add-on, and that reliability, accessibility and trust matter as much as creativity.

You’ll be curious, pragmatic and values-driven, with the judgement to know when to push innovation forward and when to prioritise stability, safety and user confidence.

You are likely to:

• Have led live digital services or products that people rely on, not just content.
• Be comfortable balancing innovation with delivery, and experimentation with governance.
• Think in terms of end-to-end service journeys, not just platforms or pages.
• Be motivated by improving outcomes for people, particularly families experiencing complexity or crisis.
• Value co-production, accessibility and inclusive design as core to good digital practice.
• Bring clarity, calm and consistency to teams working in complex environments.
• Be confident working across disciplines such as digital, services and delivery without needing to own everything.
• Care deeply about doing digital work ethically, safely and well.
• Show commitment to personal development and learning. 

How to apply:
Please apply for the role of Head of Digital and Content by sending a tailored CV and responding to these 4 questions below in the online application process.

Closing date is midnight on Sun 18 Jan 2026, first interview online on Thurs 22 / Fri 23 Jan 2026 and second interview in person on Thur 29 Jan 2026. 

1. What attracts you to this role at Kinship, and how does your experience prepare you to lead digital services, content design and innovation in the context of kinship care and families experiencing complexity or crisis? (250 words max)
2. Give an example of where you introduced or explored digital innovation (for example AI, automation or new platforms) in a service context. How did you balance innovation with reliability, safeguarding or user trust? (250 words max)
3. Describe a time you used content and/or service design to help people understand complex information or access support. How did you identify user needs, test what worked, and ensure the content enabled action rather than just engagement?(250 words max)
4. This role leads a small but mighty remote and dispersed team. How have you managed remote teams to maintain clarity, wellbeing, accountability and delivery? Please include a practical example. (250 words max)

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.

• 30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown).

• Employee Assistance Programme (24/7 confidential advice line and counselling).

• Charity Worker Discounts. 

Contract Type: Fixed Term until 31/12/2027

Hours: Part Time, 21 hours per week

Salary: £29,290.00 to £36,612.00, (pro-rata £17,574.00 to £21,967.20.00), dependent on your skills, knowledge and experience

Location: Cardiff - with regular travel to the South West. This is a hybrid role with 40-60% of the week spent in the Cardiff office.

Interviews: 29/01 in our Cardiff Centre

Join The King’s Trust during our 50th Anniversary year and play a vital role in changing young lives. As Philanthropy Manager for Wales and the South West, you’ll build powerful relationships with philanthropists and partners who want to make a lasting impact.

You’ll lead philanthropy fundraising across the region, maximising our place-based strategy in Wales and Bristol, focusing on £25k+ gifts, and developing inspiring proposals that bring our work to life. Working closely with local and national teams, you’ll turn ambition into action by helping thousands of young people gain the skills and confidence to find work.

If you’re a relationship-builder with flair for storytelling, a strategic mindset, and a passion for social impact, this is your chance to shape our next 50 years of opportunity for young people.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Philanthropy Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of Philanthropy Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

The Vacancy

Individual Giving Officer 

Salary: £30,255 - £37,732 
Location: Remote with regular travel to Downton / London for meetings.
Hours: Full time, 35 hours per week 
Contract: Permanent position 

We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community. 

About the Role 

As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support. 

You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience. 

Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty. You’ll collaborate with colleagues and external agencies to deliver high-quality, compliant campaigns that reflect the experiences of veterans and their families. 

This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.

About You 

You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection. 

You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement. 

You’ll thrive in this role if you: 

• Love building long-term supporter relationships 

• Enjoy taking ownership and seeing campaigns through end to end 

• Use insight and analysis to inform decisions and improve performance 

• Are organised, detail-focused and calm under pressure 

• Value collaboration and shared success 

• Care about delivering work that is compliant, ethical and supporter-first 

About the Team 

You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support. 

Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do. 

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 

• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate! 

• Opportunity to buy and sell up to 5 days annual leave per year. 

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. 

• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction. 

Closing date: 23rd January 2026

Please note: We may close this vacancy early should we receive a high volume of strong applications.