Brand Marketing Manager Jobs in Clerkenwell, Greater London

You will be part of our Communications team, helping to deliver impactful and inspiring communications for CPRE, the countryside charity, building our supporter base and deepen engagement with our existing supporters and members.

Digital Communications Officer
Job ref: DCO
Location: Old Street, London, N1 7NH. Most office-based staff work hybrid, working part of the time in the office and part of the time at home.
Salary: £38,116 per annum
Hours: Full time, 35 hours per week

In this exciting role you will develop our social media channels, deliver engagement activities, to increase brand awareness, and reach out to existing as well as new and diverse audiences.

You will create and edit fresh content for social media channels, campaign landing pages and supporter emails and will be responsible for implementing new and engaging communications and marketing strategies that support our organisational objectives. You will monitor and report on the performance of these strategies, providing actionable insights and recommendations.

You will report into the Communications Manager to further the objectives of the Communications team, report to your line manager and provide feedback to colleagues. Team working is essential to this role, but you will be able to work under your own initiative, with the support of your line manager.

The post is full-time role (35 hours a week) and is office-based (flexible working request will be considered evening and/or weekend work will require some flexibility in working hours from time to time.

Closing date: 9am, Wednesday 3 July 2024
Interviews: Monday 15 & Tuesday 16 July 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse CPRE in which everyone feels supported, valued, and always able to be themselves at work, because we recognise that a diverse and inclusive workforce is important in achieving our vision of a thriving, beautiful countryside for everyone. We therefore welcome applications from people of all backgrounds. People from ethnic minority backgrounds and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of ethnic minority background and/or disabled, we are particularly interested in receiving your application.

CPRE is an equal opportunities employer.

No agencies please.

Neighbourhood Watch Network (NWN) is the representative charity for the Neighbourhood Watch movement across England and Wales with over 2.3M members and 60,000 volunteers. We are the largest volunteer led crime prevention and community development charity in the UK. Neighbourhood Watch Network supports and represents the successful grass roots, volunteer led group of organisations under the Neighbourhood Watch brand. We are funded by the Home Office, charitable trusts and foundations, donations and sponsor organisations in the private sector.

Neighbourhood Watch was founded on the premise of bringing people together as neighbours and communities to help prevent crime and all the evidence suggests that the need for this today is as great as it has ever been.

We have received funding to start several new projects, and now need a Finance Officer to join the Finance Manager in a small finance team to support the growing organisation. The Finance Officer will also support the wider team with expenses, reviewing their spending verses their budgets, and will help manage the online shop.

The organisation:
We are excited to be working with a very well-known international development charity to help them find a Head of Individual Giving for a 12 month maternity contract. They are looking for an experienced fundraiser with a strong leadership track record, who can help them with their mission of alleviating poverty around the world. 

Key responsibilities:

• Lead the development and delivery of a cost effective individual donor recruitment strategy
• Recruit new individual donors, targeting individuals who have greatest potential to continue their support for the work of the charity throughout their lifetime and by engaging in whole life response
• Plan and execute strategic brand and marketing campaigns designed to appeal to new audiences of individuals and families who have not previously supported the charity, using multiple marketing channels including, but not limited to digital advertising, social media, PR, OOH, TV, radio and print.
• Align fundraising activity with wider vision, mission and brand identity
• Achieve acquisition KPIs and specific appeal targets
• Work alongside the Head of Retention in the strategy and planning of the journey from conversion through to welcome and onboarding
• Line management of at least 2 direct marketers

Person specification:

• Experienced charity fundraiser or marketeer with leadership experience
• Strategic thinker who sees the big picture, capable of adapting tactics to maintain focus on delivering the high level strategy
• Well-developed understanding of fundraising and marketing principles
• Multi-channel marketing experience across a variety of media channels including digital marketing, social media, PR, OOH, TV and radio
• Strong experience of managing creative, media and digital agencies to deliver campaigns and achieve numerical and fundraising targets
• Experience in KPI tracking and analysis and subsequent application to course correct strategy
• Significant experience of project managing multi-channel projects with multiple stakeholders
• Experience of overseeing project management
• Experience of supporting team members to meet deadlines and manage workload

What's on offer:
This role is offering a salary of £55,000 for this 12 month maternity contract, on a hybrid basis (2 days a month in the office). This is a fast moving role and applications will close as soon as a suitable candidate is found.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make adjustments to always ensure a fair process.

An exciting opportunity to join Spitalfields Crypt Trust (SCT), a vibrant East London charity dedicated to supporting individuals affected by homelessness and addiction. This role is crucial in ensuring excellent relationships with fundraisers and donors while supporting the administrative functions of the fundraising team.

Role Overview:

• Responding to Supporter Enquiries: Handle emails, calls, and postal enquiries, providing high standards of customer service.
• Fundraising Stewardship: Thank supporters and acknowledge key events.
• Platform Management: Manage Just Giving, Go Cardless, and other online payment platforms, ensuring accurate record-keeping and reporting.
• Financial Records: Maintain up-to-date financial records and donor databases.
• Event Support: Assist with the planning and execution of fundraising events.
• Communications Support: Aid in producing marketing materials and distributing them to SCT shops.

Salary: £24,324 pa FTE

Benefits: 25 days annual leave (rising to 30 with length of service) plus bank holidays (pro rata on basis of 35 pw full time equivalent), 5% employer contribution pension, BUPA Employee Assistance Programme, BUPA Health Insurance cash plan, season ticket loan, cycle to work scheme.

Hours: 21 hours per week

Salary: £70,000-£75,000
Location: London
Job Type: Freelance - 12 month FTC

Digital Delivery Lead required to plan and deliver a digital transformation roadmap and ongoing strategy for a charity.

THE COMPANY

My client is a fantastic national charity supporting people in film and television. They're building a brand new marketing and fundraising team to help them change the way they communicate, engage and raise funds to deliver their new strategy. Similar to a start up company you'd be in charge of devising the high level digital strategy as well as rolling up your sleeves and being hands on.

THE ROLE

In the role of Digital Delivery Lead you will be responsible for the development and delivery of the charity's digital roadmap ensuring that it aligns with the digital maturity model.

You will also be responsible for:
Working with senior leadership to develop and deliver the wider organisational digital strategy and ensure buy-in from stakeholders

Championing digital, innovation, and technology to senior stakeholders.

Monitoring and reporting on the digital transformation budget.

You will be responsible for product development and management including:

- Manage the ongoing development and continuous improvement of the new website
- Work closely with the Support Services team to plan, maintain and develop our digital services for users to improve their financial, mental, and physical wellbeing, ensuring our offer reflects industry values, is cost effective and places user experience at its centre
- Ensure our digital products and services are intuitive and enable seamless, curated user journeys
- Work with teams across the organisation to develop digital solutions for elements of different campaigns and workstreams, from forms to webinars
- Take a test and learn approach to manage the continuous development and delivery of digital products and services
- Work with the Digital Product Manager on the full redevelopment of the existing product, overseeing all digital elements of the programme to ensure alignment with our wider digital transformation work
- Supporting the Digital Officer on the day-to-day maintenance of our digital platforms

YOU

In order to be shortlisted for the role of Digital Delivery Lead you will need:

- Significant experience in the development, delivery and management of digital products and strategies which support organisational goals and objectives.

Experience developing, delivering, and managing cross-organisational digital roadmaps.

Experience managing and implementing large-scale digital change projects.

Complete familiarity with the digital production cycle - including briefing, estimating, risk management, project control and management.

Proven experience delivering excellent digital services and products for a range of audiences and their specific needs.

Excellent project management skills and familiarity with Agile principles.

High level of knowledge and expertise in UX, accessibility, user research
and testing, and evaluation.

Understanding of CRM systems, such as Salesforce.

Excellent analytical and reporting skills, including familiarity with GA4 and other packages.

Track record of actively championing continuous improvement and data- informed decision making.

Ability to communicate complex digital concepts or solutions in a simple
way for colleagues with limited digital experience.

Salary: £70,000-£75,000
Location: London
Job Type: Freelance - 12 month FTC

NB: You must be eligible to work in the UK

If this role isn't what you are looking for, don't worry. At Stopgap we cover a wider range of freelance and permanent positions with dedicated sector specialists. It is worth checking our website for all our latest jobs and registering to receive job alerts so you are the first to know about a new opportunity.

Marketing, Digital and Creative Recruitment
Stopgap - Talent With A Spark

Join our small fundraising team to create opportunities for Centre for Mental Health to change lives. This is a part-time role, 21 hours to include Fridays. If you have experience of writing compelling bids and have a passion for mental health and equity, we need to hear from you. Our team enjoys flexible working (from home if you prefer), 31 days (FTE) of leave plus Bank Holidays, up to 12% employer pension contributions and exceptional wellbeing support. 

Grade & Salary: £23,969 pro rata (Full time equivalent £29,961)
Hours of work: 30 per week (across 4 full time days or five 6-hour days) Note that occasional evening and weekend work will be required for attendance at events. There may be a requirement to attend meetings and other activities outside of normal working hours.
Contract: Permanent
Accountable to: Director of Business Development & Innovation
Functional Responsibility: Communications
Job Purpose: To manage the digital outputs for BWW Mind across all social media channels and our website.
Based at: Mock St, Westminster with some home working and occasional travel across Brent, Wandsworth & Westminster

Main Responsibilities

• To be responsible for effective online marketing of the services and projects run by BWW Mind and ensuring that BWW Mind has a strong digital presence in the communities that we serve.
• To increase the reach and impact of BWW Mind’s profile and visibility through influential marketing, communications and PR in Brent, Wandsworth & Westminster.

Specific Responsibilities:

Publicity & Marketing

• Be responsible for regular social media posts relating to BLG Minds services, projects, news and events across all channels including Facebook, Twitter, Instagram, LinkedIn and YouTube.
• Identify local groups and organisations to align our communications with, ensuring that tagging and appropriate hashtags are used to extend our reach.
• Work closely with the Communications and business development teams to identify and communicate key news items which can be shared online and assist in the production of offline promotional materials where required.
• Support the Business Development & Engagement Officer to promote and communicate fundraising campaigns, events and new areas of focus.
• Be responsible for maintaining the BWW Mind website, creating and updating engaging content (using Wordpress)
• Produce Facebook and Google ads in line with promotional requirements of our services/projects.
• Identify and manage any issues arising on BWW Mind's social media feeds (in consultation with more senior staff as required), particularly where there is a reputational risk.
• Be involved in capturing images and video during events and activities for promotional purposes.
• Ensure that the organisation’s branding is upheld in all aspects of online communications, and that our outputs online comply with National Mind’s brand guidelines.

Communications

• Ensure that queries and comments presented through our social media channels are responded to in a timely way.
• Build strong relationships across the organisation and communicate with staff and volunteers to find out more about services and projects generating news stories.
• Edit information provided by staff and partners to communicate news clearly and effectively through the various online systems.
• Work with partner organisations including local press online contacts to ensure joined up digital communications.
• With other members of the Communications team, plan and organise activities to raise awareness of BWW Mind, tying in with other notable calendar events such as Mental Health Awareness Week.
• Alongside the Communications team, ensure that staff have an awareness of corporate guidelines with regards to use of email, social media and web content.
• Through the induction process, be involved in ensuring that new staff understand the importance of communications and how they can contribute to our organisational outputs.

Monitoring, evaluation and strategic direction

• Using Google analytics and statistical information generated on the back end of the different social media platforms, extract relevant data which identifies key trends and reasons why interaction may have increased or decreased and provide this to the DoBDI monthly, and assist in the production of quarterly reports for dissemination to committees and SMT.
• Work closely with internal staff to gain an understanding of which online approaches are most effective in reaching audiences and gaining buy in.
• Create systems to ensure that as an organisation we can ascertain the impact of our communications and focus our approaches accordingly.
• Contribute to communications and marketing work plans and be involved in developing a marketing and communications strategy.

This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of department development.

Benefits: Hybrid-working if nature of role permits Learning and development opportunities Cycle to work scheme (interest free lone paid back 12 months period) Employee Assistance Programme (A 24-hour helpline from Health Assured to support you through any of life’s issues or problems) Free eye test Flexible working - core working hours 10.15 - 4pm (depedent on nature of the role)Interest free loan, those in financial hardship

REF-214711

Job title: Director of Fundraising and Engagement

Reports to: CEO  

Location: East Molesey office, this is a hybrid work model between remote and office (minimum of twice a week)

Hours: 4-5 days a week

Salary: £55,000 – £63,000 (FTE) dependent on experience

The Director of Fundraising and Engagement plays a crucial part in helping us achieve our vision that no family whose child has cancer, or a life-challenging condition should have to cope alone.  With an ambitious fundraising aim over the next 3 years, you will be leading a dedicated Fundraising and Engagement team to generate in excess of £1.2million income annually.

As a vital part of the Senior Management Team, you will report directly to the CEO. Your role involves leading the Fundraising and Engagement team, where you will develop and implement innovative fundraising and engagement ideas along with bringing a high level of enthusiasm. As a hands-on and creative fundraiser, your pivotal responsibility is to ensure Momentum’s income sustainability while fostering personal growth and development for our team members.

Role overview

§  Working with the team collaboratively, responsible for leading the implementation of the fundraising and engagement strategy, which seeks to build and improve existing income streams, accelerate the growth in under optimised and emerging income streams and invest in growth opportunities.

§  Build and maintain a portfolio of high value fundraising streams including legacy giving, major donors along with developing new strategy and approach for individual giving.

§  Develop and deliver Momentum’s annual income strategy to secure in excess of £1.2 million increasing to £1.5 million over the next 3 years.

§  Provide exemplary stewardship of our supporters, focussing on retention and development of supporter journeys.

§  Create opportunities to grow our unrestricted income and support our 3-year strategic plan.

§  Personally manage key trust, corporate and supporter relationships alongside CEO.

§  Responsible for managing, recruiting and leading our incredible fundraising and engagement team to achieve their individual targets

o Line management of key team members includes:

§  Head of Community Fundraising

§  Corporate Fundraising Manager

§  Trusts and Grants Manager

§  Challenge Events Consultant

§  Marketing Manager

§  Track progress towards income and engagement targets, adopting an agile approach to manage risk and directing the team’s efforts to optimise return on investment.

§  Create impactful fundraising and engagement initiatives across all revenue channels, pinpointing key focus areas to enhance the income generation portfolio. Continuously assess and adapt plans and strategies.

§  Monitor the impact of our engagement outputs.

§  Translate budgets and plans into inspiring cases for support.

§  Ensure team budgets are managed effectively.

§  Ensure all targets relevant to your role, within the strategic and operational plan, are met.

§  Be an active member of the leadership team, contributing to the overall strategic and operational plan of the charity.

§  Prepare board reports and attend meetings as required.

§  Optimise volunteer involvement across all fundraising activities and oversee relationships with Ambassadors and other prominent supporters as needed.

§  Guardian of Momentum’s brand, marketing and communications, along with playing a vital role in upholding our reputation.

§  Ensure Momentum complies with all statutory and best practice requirements of Health and Safety for all fundraising and engagement activities.

§  Responsible for maintaining compliance in line with relevant regulatory and best practice requirements, including Fundraising Code of Conduct, Data Protection and GDPR, Gift Aid, and Gambling Commission.

§  Act as a professional representative of the charity.

§  Undertake training as required for your role.

§  Other reasonable requests in line with requirements of the role.

Offer will be subject to an Enhanced Disclosure & Barring Service (DBS) check prior to employment start date. All staff have a responsibility to safeguard and promote the welfare of children and adults. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

Person specification

Essential

§  Extensive charity experience at senior level in fundraising

§  Experience of developing and delivering fundraising and engagement strategies and plans.

§  Proven experience in budgeting and monitoring performance.

§  Track record of growing and sustaining income for organisations with budgets more than £1million.

§  Extensive experience of leadership and line management of teams. 

§  Excellent track record of setting and meeting income targets.

§  Expert knowledge of fundraising law, standards and best practice.

§  Excellent communication and interpersonal skills with the ability to promote the charity to a range of audiences.

§  Ability to motivate and lead a team of fundraising professionals: building positive relationships, developing clear objectives and providing strategic leadership and support

§  Good project management skills with the ability to oversee multiple projects both small and large as well as established work streams.

§  Excellent organisational and time management skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines

§  Work in collaboration across departments and as part of a cross functional team

§  High level of competence in use of IT including Microsoft Office packages and databases, ideally with Salesforce database experience.

§  Financially astute with experience of setting and managing budgets

Desirable

§  Institute of Fundraising member with Certificate in Fundraising

§  Recent experience of leading multi-disciplinary teams.

§  Event management experience.

§  Flexibility to work some evenings/weekends in line with needs.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

An exciting opportunity has arisen to join a lively, dynamic and driven fundraising events team. Over the last decade, Breast Cancer Now has built up a strong events function community fundraising and events currently accounting for nearly a quarter of the charity’s overall voluntary income.

We’re now looking for an events officer to play a key role within the team. You’ll lead on the delivery of a range of events including runs, triathlons, cycles, treks and overseas challenges, with a focus on growing income and engagement. Your role will also help to drive us forward as the go-to charity for challenge events by providing an excellent supporter experience.

About you 

We’re looking for someone with a real drive and a passion for charity events fundraising. You’ll be delivering your own portfolio of events including recruitment of participants, development of supporter journeys and stewardship communications to meet net income and supporter retention targets.

We’re a dedicated team with our supporters at the heart of what we do. If you have experience and interest in delivering events and building relationships with supporters, then this could be the role for you.

Job description and benefits

The job description and our attractive benefits package are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London or Glasgow office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home. 

When applying

We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact The Breast Cancer Now Recruitment Team in the first instance.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on Friday 21 June 2024 

Interview date Week commencing 1 July 2024 

Are you passionate about writing and designing digital content to improve people’s experiences on the web? If so, you could be the Senior Digital Content Designer we are looking for to help us manage our growing team of content enthusiasts and develop our approach to creating inspiring, helpful and accessible content for all. 

About the role

As Senior Digital Content Designer you’ll play a key role in ensuring the British Heart Foundation (BHF) puts users at the heart of everything we do; researching, commissioning, writing, editing, and publishing effective content that helps grow and deepen engagement for our diverse audiences.

You will build great relationships with colleagues across the BHF, supporting them to take a user-centric and evidence-based approach in their work across a variety of high-profile services to improve the overall user experience of our site.

Managing a small team of content designers, you will help set the standards for content quality, advocating best practices in areas such as SEO, accessibility, analytics, and qualitative and quantitative research. As a brand and user champion this role will embed and uphold our content guidelines, tone of voice and visual flair, to ensure BHF content is always accessible and consistent.

As we instil content design principles into our content production processes, you'll help us to drive a dynamic overhaul of our BHF website as we look to upgrade and migrate our effective website content into new page templates and embrace emerging opportunities such as personalisation.

Working arrangements
 
This is a 12-month fixed term contract.

This is a blended role, where your work will be dual located between your home and our London Office. 
 
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 
 
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

About the role 

As our ideal candidate you’ll be an outstanding and experienced Content Designer who has previously led a team in driving business outcomes (conversion, engagement, sales/income). You’ll be used to working in a fast-paced environment and have a good awareness of inclusive and accessible content. 

In your application, we’d like you to tell us about your:

Experience in web writing, specifically in designing content to meet user needs as well as experience working across a family of websites. Please share examples where you’ve used data and research to make decisions about content performance.
Understanding of user experience and accessible content. Explain why you think it is important.
Experience with Content Management Systems, particularly in publishing content and applying content governance processes.
Knowledge of SEO and examples of how you’ve optimised content for organic search.
Ability to present and explain your work to various stakeholders. Share an example where you’ve made changes to proposals for different audiences along with the rationale behind these adjustments.
Experience in training and supporting others to deliver high-quality digital content.
Ability to work to tight deadlines and an instance where you have responded swiftly to emerging opportunities.
We encourage applications from diverse sectors and backgrounds. We are committed to having a team that is made up of diverse skills, experiences and abilities.

What can we offer you?

Please find details of our excellent benefits package when you click apply

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

The interview process will be two stages, with the first stage held virtually over Microsoft Teams.

How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

We are looking for a Content Coordinator to join our small but dynamic communications team.

As CLAPA’s Content Coordinator, you’ll be responsible for publishing a steady stream of stories, blogs and other engaging content on our website and other platforms.

The UK cleft community is full of fantastic stories waiting to be told, and you’ll be there to sensitively support people of all backgrounds to share these stories with your insightful questions and top-notch editing abilities. You’ll be comfortable talking to everyone from school-age children to NHS cleft surgeons to get the kind of content that will inspire and engage our community.

You’ll be our go-to writer when a new resource needs to be drafted or edited, and you’ll enjoy the challenge of adapting your writing to different briefs and communicating complex ideas to people of all ages and abilities. This is a brand new role to meet rising demand within the team, so you will have a real opportunity to make the role ‘yours’. You’ll have the freedom to try new things, share ideas, learn from feedback, and work with others to solve problems. While you’re expected to be proactive in fulfilling key tasks, you’ll be fully trained and supported in every aspect of your work by the Head of Impact.

Our ideal candidate is a creative and confident writer who shares our values and our staff team’s dedication to supporting the UK cleft community.

Our outgoing Communications Officer in March 2024 had this to say about their role:

“CLAPA is hugely encouraging to new ideas and brings out the best of your strengths whilst providing the support to develop and grow. I have never worked for such a friendly, caring, hardworking team that is incredibly proud to deliver our services to the cleft community. […] Do not hesitate to apply if you want to feel part of a positive and supportive charity filled with dedicated and talented colleagues!”

How to Apply

Please complete the Application Form linked in the Recruitment Pack. For safeguarding reasons, we are not able to accept CVs.

Applications close: Monday 1st July at 9 am
Interviews: Wednesday 10th July (via Zoom)
Start date: ASAP

The Director of Programmes will contribute to The Africa Centre’s emerging strategic priorities, overseeing and delivering programmes and related project activity. They will engage and connect with diverse audiences and communities through creative programming, delivering innovative, enriching, dynamic and enjoyable events and experiences that entre people of African descent and reach the widest demographic. They will play a leading role in delivering our learning and inclusion work, developing audiences, existing and new, and oversee all The Africa Centre programme activity across the UK, on the African continent and in the wider African Diaspora.

As part of the Senior Leadership team, they will play an important part in driving the vision, mission, and values of The Africa Centre as a world-leading organisation at the forefront of debate, dialogue, and social purpose around our five core pillars of arts & culture, education, community development, entrepreneurship & innovation and thought leadership. Through innovative programme development, they will ensure that the urgent issues faced by people of African descent are reflected and addressed in The Africa Centre’s activity profile. They will ensure that The Africa Centre is a place of fun, connection, education and information, relevant to all people with an interest in Africa and African people.

KEY RESPONSIBILITIES 

Strategic Leadership

• Oversee, convene and deliver TAC programmes, developing live and digital content in line with our strategic priorities.
• Fulfil the leadership role of contributing to the development of The Africa Centre’s emerging strategy.
• Lead and convene programme development and content delivery, ensuring commercial, artistic, operational and audience development objectives are met for both live and digital events.
• Draw on audience segmentation, communications and brand strategies to strategically align programme to audience and our income generation objectives.
• Work collegiately with the Senior Leadership Team to develop and deliver The Africa Centre’s Audience Development Strategy linked to the programme and strategic objectives.
• Identify opportunities to apply for funding and contribute to income generation activities related to programming and engagement.
• Lead on developing and delivering high quality experiences for artists and experts across all our activities, ensuring they are supported and nurtured.
• Establish a strategy for identifying, supporting, and nurturing new creative talent.
• Lead on safeguarding, equalities, diversity, inclusion and access across the organisation’s programming.

Programme Leadership

• Deliver world class content to reflect African excellence drawing on the best creative minds and experts across multiple genres – from contemporary arts to literature and fiction; science and history; geo-politics and climate change; equalities and democracy and more.
• Deliver original content that has variety, breadth, and depth, identifying the most appropriate structure for building relationships with partners, commissioning new work, contracting artists, identifying thought leadership opportunities and utilising a wide range of formats – live and digital - to implement ideas.
• Draw on the expertise within the team, their networks and creative content, convening an holistic programme in line with TAC’s strategic priorities, income generation priorities and brand.
• Develop and implement TAC’s Elimu Education Programme, fostering relevant relationships with educational institutes from primary to tertiary levels across the UK and beyond, and co-creating programmes of activity.
• Oversee the development, implementation, monitoring and reporting of any contracted work that delivers programmes of activities in the UK and abroad,
• Lead on developing, nurturing and administering relationships with strategic partners including the TAC Global Network of Affiliate Organisations.
• Oversee the work of the Young Africa Centre.

Engagement

• Maintain existing and develop new audiences, identifying programme strands that respond to and anticipate the needs and interests of diverse communities, introducing new ideas, innovative content and inclusive talent pathways.
• Seek out, develop, and sustain networks, stakeholders and partnerships at local, regional and global levels, and explore new ways for the charity to grow and develop at the cutting edge of global ideas
• Identify opportunities to develop The Africa Centre events across the UK and digitally, to reach wider audiences and deepen brand recognition across the year.
• Identify project funding to develop audiences, increase diversity and meet equalities objectives.
• Oversee learning and engagement programmes in the UK.
• Deliver and build upon current UK funded projects and contribute to developing funding bids.
• Oversee the management of TAC’s marketing and communications functions, including our public relations, website and social media accounts, ensuring that they are updated, relevant and archived appropriately.

Impact

• Lead on development and delivery of the organisation’s strategic Monitoring, Evaluation and Impact framework and associated plans and systems
• Develop and delivering TAC’s social purpose agenda, ensuring alignment with our strategic objectives.
• Oversee the development and management of TAC’s archives, be it digital, documental or physical, ensuring that they are catalogued, accessible and available for utilisation as a key resource.

Operational

• Line manage the programme, education and engagement team(s), recruiting, as necessary, skilled persons to deliver TAC programmes.
• Manage the delivery of contracts and partnership collaborative efforts, ensuring that contracting is delivered to the highest standards at all times to protect the reputation and financial standing of the charity and to meet contractor’s expectations.
• Identify potential funders relevant to area and contribute to writing business plans demonstrating a seamless relationship between content, programmes, events, audiences, and the core business activities
• Support the work of the Director of Development Team in developing and delivering the fundraising strategy and the Director of Finance & Operations on delivering TAC financial plans

Governance & Compliance

• Write reports for the board as and when required by the CEO in a timely and appropriate manner
• Work with the Director of Finance & Ops to ensure the financial health and sustainability of the charity in delegated budget area(s), adhere to TAC Financial Regulations and Procurement Policy.
• Ensure that all artist contracting is undertaken within TAC procurements and contracting policies observing all other required policies and statutory guidelines e.g., Equalities, Safeguarding, Health and Safety, Intellectual Property, GDPR, Finance and Procurements etc.
• Maintain accurate records on The Africa Centre’s document management system and databases.
• Respond to general enquiries by email or telephone, manage own workload and maintain an online diary, using agreed TAC systems.
• To promote and comply with current legislation including The Africa Centre policies on Equality and Diversity and Health & Safety, Safeguarding, in the delivery of services and the
• Uphold the TAC brand and reputation

Leadership

• Be a vital, collegiate member of the TAC Senior leadership team,
• Develop and nurture relationships with the TAC Board, managing relevant committees and reporting to the Board and sub-committees as required.
• Represent the organisation at appropriate internal and external events and meetings, locally, regionally and globally.

SKILLS AND EXPERIENCE

Essential

• A clearly-evidenced long-standing passion for Africa and people of African Descent
• 3 - 5 years working at a senior level in a similar role
• Excellent Programme Management experience with excellent budget management skills
• Excellent communication and networking skills, adept at effectively engaging people across a range of settings – from school children to Prime Ministers and Presidents;
• Educated to degree level of equivalent (relevant subject area)
• Team player, able to work cross disciplinary with artists, experts, academics, key stakeholders, and audiences in a programming function working with diverse audiences
• Specialist knowledge of audience development gained through 3 years’ experience
• Agile approach to work, recognising the limitations and challenges of running a small charitable organisation and willingness to work flexibly to get things done, apply effort and integrity at all times. Regular weekend and evening work will be required.
• Experience of working with an operations team to deliver events (production, tech requirements, artist management)
• Experience of delivering to funder obligations (Trusts and Foundations/Public and Private Funding) • Excellent network in publishing; cultural and creative sector; or other relevant sectors
• Proficient with Microsoft Office Suite, Google Docs, et al.

Desirable

• Understanding and experience of digital content production
• Masters level qualification or equivalent
• Awareness of how to use emerging technologies including AI to develop impactful programming and engagement.
• Experience of working within a grant management organisation.
• Experience of positive action activity to deliver inclusive Programmes (equalities, diversity, inclusion, and access)

Work Arrangements

Location: The Africa Centre office, London. Occasional remote working is encouraged. The post-holder will be required to be on location in London for relevant activities. Some international travel will be required.

Type of contract: Permanent

Reports to: Chief Executive Officer

Works with: Senior Leadership Team of Director of Development, Director of Finance & Ops and CEO

Responsible for: Programme Managers (x 2 - 3), freelance workers, volunteers

Hours of work: Full time. 35 hours per week. The post holder will be expected to be flexible and there will be requirements to work such days and hours that may vary in accordance with business requirements, including regular evenings and weekends and occasional holiday periods.

Holidays: 25 days per year, plus Christmas shutdown (3 days) and public holidays

Accessibility and Inclusivity

We welcome applications regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. Disabled applicants are invited to contact us in confidence at any point during the recruitment process to discuss steps that could be taken to overcome operational difficulties presented by the job, or if any adjustments or support are required regarding the recruitment process.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We have an exciting opportunity to join our ambitious supporter care team. The team plays an important role supporting our donors, fundraisers and colleagues.

You’ll be part of a welcoming team, speaking to our supporters daily alongside detailed work recording conversations and donations on our database. As team leader, you’ll take day-to-day responsibility of the supporter care team’s tasks and provide support for more complex queries.

You’ll also help drive forward improvement of our supporter experience with short term projects.

About you

We’re looking for someone enthusiastic and passionate about delivering an excellent supporter experience.

You’ll enjoy building relationships and have experience leading and motivating others in a team setting. Taking a proactive and logical approach, you’ll be keen to identify practical solutions to problems.

You’ll be part of a close team committed to creating the best outcomes for our supporters and colleagues.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home. Your office working days may be outlined by your line manager, based on the needs and requirements of the role.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 5:00 pm on Tuesday 25 June 2024

Interview date Week commencing 1 July 2024

Location: London or Edinburgh,  UK - also possibility for remote-working from anywhere in the UK
Position Status Full-time, Permanent
Salary: hiring range: £63,840 - £79,800 placement in range informed by professional experience 

Closing date: Please submit application and cover letter before July 8th 

Candidates must have the independent right to work in the UK at the time of appointment

About Mercy Corps

Mercy Corps supports communities – and the most marginalised within them – to emerge from crisis in the face of conflict and climate change, and build towards a more inclusive, resilient future. 

Mercy Corps works on the front lines of crises as a multi-mandate organisation that provides access to humanitarian aid, development, and peace assistance in places affected by conflict and climate change. 

Our mission is to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities. Beyond delivering aid to meet urgent needs, we develop long-term solutions to make lasting change possible, making it easier for affected communities to access resources, services, and opportunities that support them to cope, adapt, and ultimately thrive. 

In more than 40+ countries around the world, over 5,400+ team members work side by side with people living through poverty, disaster, violent conflict, and the acute impacts of climate change. We’re committed to creating global change through local impact — 84% of our team members are from the countries where they work. 

As conflict and the climate crisis further deepen challenges across the globe, Mercy Corps is steadfast in our commitment to sparking new possibilities alongside our partners, communities we serve, and dedicated supporters Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Department

The People Team ensures that Mercy Corps has the people who will enable it to be a world-class, cutting edge, humanitarian, and development organization, creating transformational change in the world. We do this through the recruitment, retention, and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

The Position

The Director, People Team works closely with Executive Director and the European Senior Leadership Team (ESLT) to lead the European People Team. They are also a member of the People Senior Leadership Team (SLT) and will have a dual reporting line to the VP, People Team.  The Director will define, drive, develop, and implement People team strategies and culture change  that align with MCE strategy and global People Team priorities in support of Mercy Corps’ transformative Pathways to Possibility (P2P) strategy. The post-holder's responsibilities extend to all Mercy Corps’ offices in Europe and include ensuring full legal and regulatory compliance across all jurisdictions and working effectively with other stakeholders to ensure a positive employee experience and an organizational culture where talented people want to come to work and can thrive.

Essential Responsibilities

•Advocates for and represents all areas of Mercy Corps’ People strategy. Actively participate as a strategic leader and member of the Mercy Corps Europe (MCE) senior leadership team and People Team SLT.

•Works with the Executive Director to guide the overall vision and approach of the People Team in MCE, delivering clear actionable plans aligned with needs and the context for MCE, and gain support/ownership for that agenda with key stakeholders.

•Build a strong, people-focused team in Europe characterized by high-level of trust, engagement, innovation and creativity who are aligned to the vision and have the skills and motivation to deliver it.

•Strategically develops and manages cross-departmental and cross-functional relationships and activities to ensure that the people function is well integrated into wider agency objectives.

•Design, develop and lead the People function for Mercy Corps in Europe, supporting the Executive Director in Europe to deliver on the European Strategic Plan.

•Oversee the expansion of MCE into new countries in Europe and ensure full HR compliance in all European legal jurisdictions in which Mercy Corps operates. 

•Set and track annual KPIs as part of the three-year strategic plan for Mercy Corps in Europe, providing this data monthly and quarterly to the Executive Director in Europe and supporting with reporting to the Board as required. 

•Lead the compensation benchmarking across all European markets and benchmark individual roles within the pay bands, ensuring there are clear guidelines for all staff on how to position staff within bands, support career development and ensure staff are trained to manage staff according to the Mercy Corps progression approach.

•Ensure our benefits align with vision to ensure we remain an employer of choice able to attract, develop, and retain talent.

•Support Senior Leadership Team in Europe to promote team member wellbeing and build the culture which will support us to deliver on the Mercy Corps strategy.

•Serve as a trusted and credible advisor to managers and team members on a wide range of HR-related topics, including performance management, team member development, All Voices survey and leadership development

•Leverage and supports ongoing communication campaigns to strengthen the People team brand throughout appropriate digital, social media and in-person avenues within the agency. Apply lessons learned and best practices to achieve this objective at the country and regional level.

•Partner with the Employee Relations Team to ensure strategic decision-making and compliance in all performance and conduct related issues.

•Leads and assists in the development and planning of organizational change/transformation, leading identification/framing of problems, creation of trusting relationships, and action plan fulfillment.

•Works with the People team leadership team to develop and implement organization-wide HR policies and programs and ensure that they are consistently applied across the region.

•Adopts a data and evidence-based approach to identify trends and areas for improvement and providing recommendations to senior leadership on how to address any issues or concerns.

•Actively promoting the organization's diversity and inclusion initiatives and working with the European Senior Leadership Team (ESLT) and the People team functions to develop programs and initiatives that support a diverse and inclusive workplace.

•In addition to these specific responsibilities, the Director, People Team must possess strong leadership skills, excellent communication and interpersonal abilities, and a deep understanding of HR best practices and regulations. They must also be able to work effectively in a fast-paced and dynamic environment and be able to adapt to changing business needs and priorities.

Supervisory Responsibility

Human Resources Business Partners Mercy Corps Europe

Accountability

Reports Directly To: Executive Director MCE, and the VP, People Team

Works Directly With: ESLT, Total Rewards, Talent Management, Leadership and Learning, Talent Acquisition, Employee Relations, People Operations, People Systems, Corporate Finance; Ethics, Legal and other teams as needed.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

•10 years of Human Resources experience in global roles with a bachelor’s degree in HR or related field.

•CIPD (or equivalent) qualified to Level 7 is highly desirable.

•A minimum of 7 years international HR experience.

•Understanding of the HR legal requirements in UK and mainland European countries, especially Belgium, Netherlands, Switzerland, and France. Knowledge of Germany an advantage.

•Exposure to INGO or similar international organisation is highly preferable.

•Experience leading a diverse team across geographies for at least five years.

•Demonstrated capacity to utilize analytics and technology to improve efficiency.

•Demonstrated capacity to incorporate best in class assessment approaches in global organization.

•Demonstrated experience and ability to create, implement, maintain, and improve HR processes.

•Experience of improving team member wellbeing, through support initiatives and working practices that gets the best from all team members and increases engagement and trust.

•Experience of working as part of a global organization with specific responsibilities for a region and working within a matrix management structure and reporting to more than one manager.

•Experience of overseeing benchmarking, establishing salary/job bands, and managing movement of staff within the bands across multiple legal jurisdictions

•Demonstrated understanding of working in Europe, and significant experience with the challenges of operating and managing HR functions in the region.

•Demonstrated passion for staffing in international relief and development environments.

•Ability to communicate and problem-solve effectively across diverse cultures with sensitivity.

•Experience facilitating senior level conversations.

•Fluency in written and spoken French and another European language is desirable.

Success Factors

The successful team member will be an avid learner, self-directed, innovative and action orientated. Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions, and shift priorities, exhibit effective customer service skills, and work effectively with a wide variety of individuals including team members based overseas. They will have the ability to work onsite and collaborate with team members, deliver compelling designs within the guidelines of specific project objectives, and interact professionally and productively with all Mercy Corps staff. Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase his/her responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability and the ability to be flexible and ensure that effective communication is a priority in all situations.

Living / Environmental Conditions

This position is based in London or Edinburgh or remote home-working location in the UK and will be required to travel to Mercy Corps in Europe’s offices across the UK and the European continent to oversee team members and represent the organization’s European Senior Leadership Team. It requires up to 20% travel in support of Mercy Corps programs. This position may be asked to travel on occasion with little notice.

Mercy Corps Team members represent the organization both during and outside of work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that do

es not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Inter organization Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect.

local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.