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Brief Description/Summary
As Patient Service Co-ordinator you will be responsible for managing referrals from our service users, who are all those affected by kidney disease in Wales, including children, youths, adults, and families. You will build and maintain constructive working relationships with people who use our services, people with kidney disease, carers, colleagues, and community networks
Our Patient Service Co-ordinator acts as a vital liaison, responsible for managing all referrals from our service users, identifying the support needed, facilitating appointments for peer support and counselling, communicating between patients, referrers, volunteer peer mentors and counsellors. Referring patients to internal services as well as external organisations. Other duties include providing general advice and guidance, developing links with external providers, organisation or individuals that can support our kidney community of Wales, administrative support include assisting accessing healthcare services, maintaining referral records, and resolving referral concerns to support efficient and effective care.
As Patient Services Co-ordinator you will also build relationships with Health Care Professionals to help raise awareness of our services, building our referral partners to ensure all patients are supported at the point of need.
Salary is Grade 1 to Grade 2, based on a 40 hour work week with paid breaks. It is also based on experience.
Registered Charity
6 - 10
The Charity has a simple aim to provide children, youths and adults with kidney disease in Wales to lead a better quality of life.
The client requests no contact from agencies or media sales.
Thank you!
Emmaus UK is looking for a new Regional Communications Officer to directly support Emmaus communities in the North East and Yorkshire.
About the role
Our team of Regional Communications Officers support Emmaus communities and groups to increase their profile and engage supporters. You will work closely with up to four Emmaus charities to identify their communications needs, plan and deliver work to help achieve their goals.
You will have excellent skills and knowledge in communications, public relations and marketing with at least two years’ experience working in a busy and varied communications role. Although not essential, knowledge and understanding of homelessness and the charity sector would also be an advantage.
Within this hybrid role, you can be based at home or in an Emmaus community. Wherever you are located, maintaining ongoing positive relationships with a wide range of stakeholders is vitally important. This role will suit someone located in Yorkshire or the North East as regular travel (usually at least one community visit per week) will be required to South Shields, Leeds and Hull.
If you’re passionate about making a difference and seeing a long-lasting impact, then this is the perfect time for you to get involved and join Emmaus.
About Emmaus
Emmaus is a movement of charities that support people who have experienced homelessness and poverty. In our local Emmaus communities, we end homelessness one person at a time.
No one’s life should be defined by homelessness. Together, we support people to put their lives back on track and build a better future. We see the person, their strengths, and the future they want to create. Building on each person’s abilities, Emmaus offers skills and work opportunities with a home and place to belong – we’re there at every step of their journey out of homelessness.
Emmaus UK is a national charity that supports and connects all Emmaus communities and groups across the UK. We bring people together, amplifying their voices and experiences to campaign for fundamental change to prevent homelessness and end this crisis.
How to apply
To apply for the role, please complete our application form and equal opportunities monitoring form and email us, the email address can be found in the application pack with ‘Regional Communications Officer (North)’ in the subject field.
Please ensure you download the job pack below and refer to the job description and person specification when completing your application form.
The deadline for applications is 10am on Monday 22 September 2025. Those shortlisted will be invited to an interview conducted via Microsoft Teams during the week commencing Monday 29 September.
If you would like to arrange an informal discussion about the role, please email us, the email address can be found in the application pack.
The client requests no contact from agencies or media sales.
Thank you!
The role of the Direct Marketing Executive is a varied one. Working with different teams and suppliers, you will be supporting and delivering direct marketing campaigns across a range of media channels. The acquisition programme is an evolving one and there is change and growth happening in a lot of interesting areas at a fast pace.
As well as running day-to-day activities, the post holder will be responsible for supporting the wider acquisition team by ensuring data and supporter engagement processes are running smoothly across campaigns. Alongside this, they will ensure compliance and adherence to the most recent regulations and codes of practice is top of the agenda.
Fundraising experience is not essential for the role, but we are looking for someone with the desire and self-motivation to learn and develop, and the drive and passion to change the future for those affected by dementia. The successful candidate will be able to show this, be collaborative and enthusiastic, want to learn and develop, and be keen to get involved with the activities of the team right away.
Main duties and responsibilities of the role:
Fundraising and Marketing Campaigns
· Support with planning and delivery of a wide range of supporter engagement and fundraising activities including digital marketing and face-to-face fundraising.
· Support with the creation of content and copywriting for digital adverts.
· Social media monitoring of direct marketing activity, responding in line with brand messaging.
· Work with others in the team to conduct mystery shopping, shadowing and call listening to measure fundraising quality and ensure compliance.
· Liaise with designers, printers, mailing houses, agencies, and fulfilment houses.
· Support the day-to-day management of fundraising agencies and suppliers, ensuring relationships are effective and productive.
· Assist in the production and delivery of motivating fundraiser training that ensures quality, compliant fundraising.
· Support in recommendations for change and refinement across the direct marketing programme.
Finance & Reporting
· Daily campaign tracking and reporting.
· Administer the recording, reconciliation, and processing of invoices.
Team and Programme Support
· Tracking and evaluating competitor and industry trends, collaborating with the other Direct Marketing Executive to provide recommendations to the wider team for potential improvements and testing opportunities.
· Keep up to date on the latest developments within the sector relating to best practice in fundraising.
· Proof-read direct marketing materials and collateral.
· Regularly attend, support, and contribute to meetings and events.
· Ensure compliance and adherence to the most recent regulations and codes of practice.
What we are looking for:
· Experience of using Microsoft packages; particularly Excel, Word and PowerPoint.
· Proof reading.
· Administrative experience.
· Good organisational skills and the ability to prioritise workload.
· Willingness to collaborate and work closely with other departments and external suppliers.
· Excellent attention to detail.
· Excellent written and verbal communication skills and the confidence to communicate with people of all levels.
· Strong team player and self-motivator.
· Strong focus on results and continuous improvement.
· Flexibility to work some unsocial hours and willingness to travel independently.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £24,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 21st September 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.