Business change manager jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Legacy Marketing and In Memory Manager
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
The Legacy Marketing and In Memory Manager is an exciting new role at MDUK, that will sit within the Individual Giving and Legacy Marketing team. You will be responsible for delivering the legacy marketing programme as well as excellent stewardship of Legacy and In Memory supporters. This role will help raise vital income to fund MDUK’s care, support and advocacy services and fund ground-breaking research into treatments for muscle wasting conditions.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Please download the job description to see full role responsibilities.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
This role will support Kinship to operate as an effective charity by ensuring effective day-to-day operations and seamless delivery of the People function at the charity.
You will bring your People leadership experience, attention to detail and excellent communication skills to the role. You will be structured in your approach to ensure that day-to-day issues are handled while also working to improve processes and systems. You will be credible with senior management and able to articulate and balance the trade-offs of a People leadership role.
You will be able to balance multiple competing priorities and prioritise effectively, A positive mindset is key to being part of the team, as is thinking creatively to problem solve and being empathetic to colleagues. You will be highly motivated by our mission, recognising that excellent internal People processes are essential to allowing others to effectively complete their roles and achieve our mission.
You will be a powerful ambassador for our mission, credible with other HR and CSR professionals working to implement kinship friendly employer policies and processes.
Key Responsibilities include:
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Work with the Chief Operating Officer (COO) and the Executive management team to design, develop and embed a high-quality HR function to support the employee life cycle.
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Responsible for ensuring all policies, procedures, and processes relating to people and culture, work effectively, efficiently and in line with legal requirements.
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Responsible for all People matters, ensuring they are handled fairly and consistently in line with policies and procedures.
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Support and advise line managers on People, EDI and change management activities, including promotions, disciplinary, capability and grievance procedures.
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Organise line manager training to ensure line managers understand their responsibilities and apply policies consistently.
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Responsible for the candidates’ recruitment experience. Ensure candidates receive a consistent and professional recruitment experience.
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Responsible for job descriptions, person specifications, recruitment packs and job adverts.
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Ensure offboarding processes are robust and implemented consistently to safeguard the charity’s assets and to comply with Data Protection rules.
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Lead on the delivery and growth of the ‘Kinship Friendly Employers’ scheme, driving growth in the scheme and the number of bronze, silver and gold partners
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Ensure Kinship role models ‘Kinship Friendly’ employment practices and seek opportunities to share these as examples with other HR professionals.
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Support fundraising efforts with corporate supporters who are ‘Kinship Friendly Employers’
Essential criteria includes:
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HR qualification or significant demonstrable experience.
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Coaching qualification or significant demonstrable experience.
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Demonstrable experience of supporting the development of a high-quality People function within a growing organisation.
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Demonstrable experience working in a changing and flexible organisation.
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Demonstrable problem-solving and conflict resolution abilities.
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Demonstrable knowledge of best practices, employment laws, and regulations.
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Effective communication skills.
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Strong interpersonal skills – a genuine team player able to relate to a wide range of people.
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Ability to work on own initiative and manage own workload.
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Demonstrable experience of EDI principles.
Desirable experience includes:
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Personal experience of kinship care.
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Experience of working in a dynamic and fast-changing workplace.
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Exceptional business-partnering skills
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!
How to apply
Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.
- Application deadline: Thursday 22 May, 9am
- First interview: 29 May - 2 June
- Second interview: TBC
Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 pages on your covering letter.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.





The client requests no contact from agencies or media sales.
Reports to: Head of Marketing, Communications and Membership
Manages: Membership Executive
Salary range: £38,251 – 47,940
Location: London – EC4Y 8EE (Hybrid)
Contract: Permanent, full-time (31.5 hours per week)
Job Purpose
As BSR’s Membership Manager you will be responsible for overseeing BSR’s membership offer. You’ll work on plans to recruit members across a range of roles in the rheumatology specialty and engagement tactics to ensure members are retained year on year.
Working closely with the Head of Marketing, Communications and Membership, you’ll drive forward a compelling value proposition for membership by refining our benefits package and developing tailored audience content. With responsibility for our digital-first membership engagement plans, you’ll work on strategies that drive our engagement, provide real-time feedback and give us insight into how our members behave.
You’ll lead and coach a Membership Executive to develop their skills and together, provide excellent customer service and membership experience.
Main responsibilities
Membership recruitment and retention
- Develop and execute strategies for acquiring new members
- Engage in digital outreach and in-person networking to promote BSR membership and develop a deep understanding of our audiences and the pressures they face
- Cultivate relationships with current members to ensure high retention rates and insightful feedback loops
- Monitor membership trends and adjust recruitment and retention strategies as necessary
- Support strategic networking by facilitating meetings with members and the Senior Management Team/President(s)
Customer service and member engagement
- Serve as a key point of contact for all member enquiries, providing an exceptional service
- Ensure a positive experience for new and existing members with engaging communications, including regular newsletters and lifecycle campaigns
- Organise and host events, webinars, and other member engagement activities to foster community
Database and process management
- Maintain an up-to-date and accurate membership database (CRM) and an internal super-user
- Track membership renewals, payments, and communication preferences
- Analyse membership data to identify trends, opportunities for growth, and areas for improvement
- Oversee membership billing, including invoicing, payment tracking, and collection efforts
- Monitor membership revenue and work with the finance team to report on financial performance
- Develop pricing strategies as needed
Reporting and analysis
- Prepare regular reports on membership growth, retention, engagement, and financials for the Senior Management Team and Board of Trustees
- Use data and feedback to continuously improve the membership offering from BSR
- Stay up-to-date on membership trends, membership models, and best practices to keep the BSR offer relevant
Person Specification
- Experience of working in membership or relevant customer-facing role
- Experienced in database management and working with digital collaboration tools
- Strong skills in data analytics, insight and impact measurement
- Excellent communication skills and the ability to communicate with a variety of audiences across multiple channels (including digital)
- Strong management skills to direct, support and motivate their staff to perform to high standards
- Excellent organisational skills
- Ability to build effective collaborative partnerships with internal and external stakeholders
- Strong problem-solving skills
Inclusion and Diversity statement
BSR is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you.
We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives.
Our values are:
- Celebratory – we celebrate the achievements in rheumatology
- Inclusive – we support everyone in the rheumatology community
- Sustainable – we work to reduce the impact of our activities on the environment
- Leading – we use our profile to drive change and support those working in the specialty
- Collaborative – we always seek to work with others to have a greater impact
To champion the specialty, influencing change and building a thriving community of best practice.
Finance Manager
Are you an experienced finance manager - or are you looking to take a step up to manager level? Are you a people person who enjoys collaborating with colleagues as well as with the detail of numbers? Would you be energised by working in a lively and impactful climate charity? We have the job for you!
Position: Finance Manager
Salary: £26,406 for 3 days/week (£44,010 FTE) – Band C2
Location: Hybrid (London & remote) or fully remote considered
Hours: 3 days (21 hours per week) with flexible working patterns
Contract: Permanent
Closing Date: 8.59am, Friday 9th May 2025
About the Role
As the new Finance Manager you will oversee the charity’s finance processes, leading all of the day-to-day financial operations, producing regular financial reporting for the senior management team and board. You’ll work closely with the Co-Director: Strategic Development to monitor financial performance against targets.
Key responsibilities include:
- Managing finance operations including bookkeeping and monthly reporting
- Producing financial reports for the senior team and board
- Supporting budgets for funding applications and projects
- Monitoring income from grants, donations and other sources
- Coordinating the monthly payroll process
- Liaising with auditors for year-end accounts
- Collaborating on strategy and supporting a positive team culture
About You
You might already be in a finance management role or looking to step up. You enjoy getting into the detail but also thrive when working with people and purpose.
You’ll bring:
- Experience in finance or charity financial management
- Strong budgeting and reporting skills
- Great communication and team collaboration
- An eye for detail and confidence working with figures
- Passion for climate justice and equity
We strongly welcome applicants from underrepresented backgrounds including People of Colour, Disabled people, LGBTQIA+ individuals, working-class people, and those with non-traditional educational or career paths.
About the Organisation
A climate charity who create, build, and share ways people can take meaningful action on climate change. Combining personal and local actions into larger systemic change, they face climate dread with a can-do attitude and sense of fun. Whether it’s helping people fix their electronics, turning parking spaces into tree planting zones or lobbying MPs on clean heat, everything is about inspiring more people to take ambitious climate action. With a set of values that guide actions and the organisational culture, daring, joy and community.
Benefits
- 33 days holiday (pro-rata), including bank holidays, plus three Christmas closure days
- Flexible working patterns and remote working options
- Paid "duvet days" for employee wellbeing
- Climate Perks – paid journey days for low carbon holiday travel
- Cycle to work scheme
- Staff discounts on climate-friendly products and services
- Employee assistance programme with free counselling and financial advice
- Paid volunteer and study leave
- Generous sick pay, including time off for periods, menopause, gender-affirming care and fertility treatment
- Good parental leave, family friendly policies and paid carer days
- Training and development budget for every staff member
Other roles you may have experience of could include: Finance Lead, Charity Finance Officer, Management Accountant, Finance Business Partner, Bookkeeper, Head of Finance, Operations Manager (Finance), Budget Manager. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Bridge 5 Mill is a centre of social change in a historic 5 storey mill on the edge of Ancoats, comprising workspaces and event spaces. Our unique sustainable and ethical approach characterises our building and drives all our activities. Bridge 5 Mill is part of a family of organisations including the Kindling Trust, promoting ecological and social justice through a broad range of projects.
We have just secured funding to fix our broken lift. This is great news, as the period without a lift had a significant impact on our community of tenants, wider users and also therefore, on our income from venue hire (with much less events able to take place during this time). This came on the tail of the Covid pandemic, which transformed how and when people use workspaces and events spaces. The funding means we are now at a pivotal time to rebuild both our events program and our offer as a beautiful, ethical and central venue to hire, as well as exploring how to diversify our services. You will be an instrumental part in the development and growth of our activities and in overcoming these recent challenges.
We are looking for a motivated and passionate person to join our small team here at Bridge 5 Mill. You will be part of an exciting new chapter for our organisation, as we prepare for our events “relaunch”, diversify our services and begin working on exciting new development projects. As our Finance Manager, you will be an integral part of this transition, working alongside the Building Manager and Community Engagement Manager, to increase event occupancy, improve our current services and financially futureproof Bridge 5 Mill.
We are at an exciting time in the life of our organisation and there has never been a more important time for us to deliver our vision. We are looking for someone with the experience, skills and energy to help us do that.
MAIN DUTIES
Bookkeeping;
- Bank reconciliation
- Invoicing and payment management
- Purchases and paying bills
- Assist our accountant with HMRC duties
Prepare financial reports;
- Prepare quarterly management reports for Board of Trustees
- Create budgets & forecasts
- Compare budgets versus actuals & collaborate with the operations team on where to make improvements
- Identify and monitor financial Key Performance Indicators
- Submitting relevant documents to companies House, Charity Commission etc.
Fundraising;
- Research and apply for loans, grants and blended finance options as needed
- Reporting to funders on grant progress
- Liaise with operations team on financial viability of future development plans
Reception cover (to cover annual leave / sickness when needed);
- Sit at reception to cover annual leave / sickness when needed
- Take booking enquiries over the phone & via email
- Respond to tenant queries
- Welcome guests
Other;
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Fulfilling such other duties and assignments as may be required from time to time.
PERSON SPECIFICATION
Essential competence, skills and knowledge;
- Experience in bookkeeping
- Good excel skills
- Ability to work within a small dynamic team
- Experience in financial reporting
- Experience in funding bid writing
- Good administration skills
- Ability to prioritise tasks, good time management and organisational skills
- Good administration and IT skills
- Problem solving skills and proactiveness
Desirable competence, skills and knowledge;
- Excellent communication and interpersonal skills
- Customer service skills
- Experience of reception, hospitality or facilities operations
Essential personal skills;
- Awareness, understanding and enthusiasm for environmental and social change issues
- Drive and enthusiasm to meet set objectives. A high degree of personal motivation and initiative, the ability to work under pressure, whilst working cooperatively in a team environment
- Ability to learn on the job, and respond to possibilities and potential opportunities
- Willingness and flexibility to undertake any relevant training required
Desirable personal skills;
- Understanding of the social change and VCSE sector
- Knowledge of the events and venue hires industry
Salary: £24, 570 pro rata per annum (for a 37.5 hour working week), plus 5% employer pension contribution (actual salary for 22.5 hours a week: £14,742 per annum). Salary based on Real Living Wage 2025/26.
The client requests no contact from agencies or media sales.
The Football Foundation are partnering exclusively with Robertson Bell in their search for a permanent Financial Planning & Analysis Manager. The Football Foundation are the Premier League, The FA and the Governments charity that helps communities improve their local football and sport facilities through grants.
This newly created Financial Planning & Analysis Manager will be responsible for providing key insights to support strategic decision-making, ensuring financial performance aligns with business objectives, and embedding a culture of finance business partnering across the Football Foundation (the charity) and the Premier League Stadium Fund (PLSF). Additionally, the role will oversee strategic financial planning, forecasting, and analysis activities across the organisation.
The role:
- Lead and consolidate business partnering in the organisation, ensuring close collaboration with management group, department heads, and other key stakeholders to gather insights and ensure alignment on KPI’s and objectives.
- Lead the preparation and execution of the Foundation’s long-term strategic financial plans and annual budgeting processes in an effective and timely manner.
- Responsible for monitoring and providing the relevant financial information form the various funding agreements with partners.
- Accountable for overseeing the production of the monthly ’performance packs’ and associated information – highlighting key trends, issues, and opportunities as appropriate.
- Foster collaboration across departments to streamline data gathering, analysis, and planning processes.
- Continually look for ways to simplify and standardise the management accounting and budgeting processes, automating as much as possible and avoiding the need to produce “off system” analyses.
- Provide supportive line management and guidance to the Business Partner, ensuring their ongoing development, performance, and alignment with departmental goals. This includes holding regular one-to-one meetings, offering clear guidance, open and constructive feedback, and upholding the Foundation’s Personal Development Review process.
The organisation:
Since 2000, The Football Foundation has been privileged to make a truly transformative difference to grassroots sport across the country. As a result of funding partners investment, every day they see the incredible impact of the game on physical fitness, mental wellbeing, bringing communities together and the local economy. With the investment from their funding partners the Premier League, The FA and the Government, they are making a big impact. They're helping to transform communities and the lives of individuals through delivering outstanding grassroots sport facilities.
Essential criteria:
- Professional accountancy qualification (e.g. ACA, ACCA, CIMA) or at finalist stage.
- Expertise in financial modelling, forecasting and analysis with confidence in managing large datasets and deriving actionable insights.
- Strong presentation skills, with the ability to translate complex financial data into clear, accessible formats tailored to varied audiences.
- Experienced in developing financial policies, guiding users with clear and practical processes to enhance financial governance.
- Proven capability in finance business partnering, with knowledge of embedding its principles across an organisation to align financial insights with strategic goals.
- Excellent analytical and problem-solving skills, with the ability to identify issues and resolve technical issues independently, ensuring efficient outcomes.
- Strong proficiency in extracting and analysing complex financial data, uncovering trends and correlations to support informed decision-making.
- Strong organisational abilities, adept at managing competing priorities within a broad remit, and responding flexibly to changing requirements to ensure seamless operations.
The position will be based at The Football Foundation’s head office at Wembley Stadium and requires 2 visits per week to the office, dependent on business need, in addition to attending two-day all team meet ups each quarter. The closing date for applications is 5th May with first stage interviews taking place on the 15th May.
Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!
Role: Nutley Edge Activity Breaks Manager
Full-time – 38 hours per week
Salary: £41,170.00 per annum
Location: East Sussex / London
Do you love the excitement of being on holiday? Are you enthusiastic, motivated, and committed to empowering people with learning disabilities and/or autism? If so, we want you to lead our dedicated Activity Breaks team to help us create treasured memories for our guests!
What is a Nutley Edge Activity Break?
Nutley Edge Activity Breaks are Outward’s supported holidays for adults with learning disabilities and autism. They are five days and four nights long and take place at our beautiful holiday site near Uckfield in East Sussex. Every break is themed and guests take part in a range of activities such as archery, art, music, yoga, and day trips to local towns, cities, and historical sites. Our breaks give guests the opportunity to get away for a holiday, meet new people, and explore the best of East Sussex.
“Outward have employed the best activity team because the compassion and care they showed to us was better than I have ever seen before. They gave me the acceptance of anxiety disorders to believe and achieve. To me, acceptance is more important than any other medicine. Nutley Edge will be my new home from home.” – Activity Break Guest
What is the role of the Manager?
As manager, with the support of the deputy(s), you will organise varied and fun breaks for our guests. This includes carrying out assessments for new guests, supporting the team to deliver respite care, coaching the staff team, and embedding high standards in the service. We run 20 breaks a year and wish to grow this number, around about 10 of which are led by the Activity Team Manager on site in East Sussex. During activity breaks food and your own room is provided and an additional sleep in payment for each night supporting a break is paid.
We are a London based charity and welcome applicants for this role on the understanding they are able to support at least 10 breaks throughout a year (providing day and overnight support for 5 days/ 4 nights at a time in East Sussex), are able to travel to our North East London offices to attend meetings and training sessions, and travel to assessments and marketing events as required.
In the role, you will:
• Manage all aspects of the activity breaks
• Engage, enable, and empower people to achieve their goals and ambitions
• Strive to promote individual choice, independence, and self confidence in our guests
• Build and maintain strong relationships with families, professionals, and other stakeholders.
• Mentor your team of support workers to deliver high quality and person-centred support
• Embed a culture of positive behaviour support
• Ensure the service is safe, effective, caring, responsive and managed to meet CQC essential standards
• Conduct assessments and develop risk assessments
• Manage the budget
• Complete fundraising applications if required
• Grow the number of activity breaks
• Market and promote activity breaks including attend local events, forums, carers groups and talking with professionals in order to grow our service and ensure the success of the activity breaks
What qualities and experience should the ideal candidate have?
We are looking for somebody who has:
• Experience managing the support provided for people with a learning disability, autism, and complex needs (including behaviours of distress)
• Excellent communication skills and IT skills
• Experience of staff management and the ability to lead by example to develop a strong team
• Creativity and flexibility, with experience of dealing with the unexpected
• Experience carrying out needs assessments and creating support and risk management plans
• A commitment to providing high quality and personalised active support
• A commitment to upholding the rights of people we support to be involved at all levels of decision making.
• A passion for engaging, enabling, and empowering people with autism or a learning disability to lead the lives they want
• Knowledge of managing a budget
• A driving licence and willingness to drive a minibus is desirable
Employee Benefits
We value everything our staff do for the people we support, so we provide a great benefits package:
• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card
About Outward
Outward was set up in 1975 by parents of children with a disability looking for alternatives to institutional care. Ever since then, we have been providing high-quality support and care services to vulnerable people. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities, and develop as individuals.
We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.
How to Apply
If you think you are who we are looking for, please submit a CV and statement detailing how you meet the requirements of the role by referring to the Job Description and the Person Specification.
The closing Date for all Applications is 6th May 2025
Interviews will be held week beginning 12th May 2025
Outward is committed to equality and diversity and welcomes applications from all sections of the community.
At Outward, we support people with learning disabilities, people on the autism spectrum, older people and young people at risk in their homes.




The client requests no contact from agencies or media sales.
Senior Organic Social Media Manager
£57,000 per annum
Permanent
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our Senior Organic Social Media Manager. The Senior Organic Social Media Manager will play a leading role in UNICEF UK’s Organic Social team. You will support the Head of Organic Social Media to deliver an engaging social media strategy with our audience across our channels, supervising two and supporting the Head of Organic Social Media.
You will be responsible for ensuring the content on our channels supports UNICEF UK’s strategic priorities and upholds our brand values and inclusive storytelling principles. You will have a keen editorial eye across copy and content, collaborating with team members and key stakeholders to deliver best practice social media content.
This is a versatile role which requires significant experience and knowledge of audience insights and behaviour and the ability to apply this insight and evidence in an external and internal context to inform decision making. You will have significant experience of working in organic social media and communications for a complex global organisation with significant experience in risk management and mitigation in the social space. You will collaborate with colleagues across the organisation, at times this will include our Global Head Quarters. You will work collaboratively with the Head of Organic Social Media during times of crisis communications, including social listening.
This role will require some out-of-hours and weekend work for large-scale events, and you will join the team as a representative of the out-of-hours on call rota.
Act now and visit our website via the link, to apply online.
Closing date: 8am, Tuesday 6 May 2025.
First Round Interview date: Wednesday 21 / Thursday 22 May 2025.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.



Are you looking for a varied and rewarding role within a purpose-led organisation? We’re seeking a Payroll Officer to join our supportive central HR team.
- This is a fixed term contract for 12 months to cover maternity leave
- Part time – 27.5 hours per week. Ideally the hours will be worked over five days, however, for the right candidate we can be flexible and are willing to discuss preferred working hours if you are selected for interview.
- Actual salary is circa £21,710 per annum. The full-time equivalent salary is circa £29,605 per annum.
- Excellent benefits – including pro rata of 28 days leave + bank holidays, life assurance, a health cash plan + much more (see the full list below)
- We are open to this role being hybrid with some remote / home working
Love where you work!
Established in 1943, our network of Learning Locations provides day and residential outdoor education courses for all ages. We aim to create outstanding opportunities for everyone to learn about nature.
We value each of our team members and understand that every role is vital to deliver our mission, so, we provide great benefits* to reward and support you while you work with us.
What you’ll be doing
You’ll help deliver accurate monthly payroll administration, support colleagues across our UK-wide network, and play a key part in an exciting project to review and potentially upgrade our HR/payroll systems. Your responsibilities will include:
- Processing monthly payroll changes (new starters, leavers, pay updates, statutory payments)
- Supporting managers with queries and system use (ResourceLink)
- Maintaining accurate employee data and records
- Generating reports and supporting HR data needs
- Contributing to systems improvement and change projects
This role is ideal for someone who enjoys working with systems, data, and people—and who values getting the details right.
Where you’ll be based
The role is based at Field Studies Council Head Office, near Shrewsbury, with hybrid working options available. Your time in the office will be dependent on business needs.
Our Head Office is situated on the same estate as our Preston Montford Field Centre. The 12-hectare site is managed to provide a rich range of habitats, including ponds, a wildflower meadow, ancient orchard, the remains of a walled garden and even a Bee hotel!
Who we’re looking for
- Experience in payroll, with confidence using payroll systems (ResourceLink experience is a bonus)
- Strong attention to detail and excellent organisational skills
- Knowledge of current payroll and employment legislation
- A professional and proactive approach, able to work both independently and as part of a team
- A positive attitude aligned with the values and mission of the Field Studies Council
If you don’t meet every requirement but feel you have the right skills and attitude, we’d still love to hear from you. We value potential and are happy to support the right candidate to grow into the role
* Your benefits whilst working with us will include:
- Financial - We offer competitive salaries, sick pay, pension schemes, life assurance 5 x your annual basic salary, pro rata of 28 days annual holiday entitlement plus bank holidays and a further 2 extra loyalty days dependent on length of service.
- Health and Wellbeing - Eligible employees are automatically provided with a Health Cash Plan which you can use to help pay for routine health appointments as well as give you the ability to seek second opinions from top doctors! We also provide our team members with access to a 24hr Counselling Helpline Service.
- Discounts – When you join the team you are also enrolled into our reward programme which gives you discounts on your favourite brands and opportunities to earn cash back on everyday purchases!
- Additional benefits - We endeavour to offer flexible working options where roles permit and are committed to providing our employees with appropriate quality learning and development opportunities.
The closing date for receipt of your completed application is 14th May 2025.
We reserve the right to close the vacancy early if we’re in receipt of sufficient applications. Please apply early to avoid disappointment.
Interviews are scheduled to take place at Field Studies Council Head Office on 22nd May 2025
Shortlisted applicants will be contacted by email.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced bid professional with a proven track record of securing contracts and crafting winning proposals? If so, we want to hear from you!
Job Title: Bid Manager and Writer
Salary: £42,000
Location: Islington, London with hybrid working structure. You will also be expected to travel across our services which include London, Luton, Bedford, Brighton, and Kent, as well as our other locations to attend market engagement and bid related activities and attend regular service visits.
Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00
About the Bid Manager and Write Role:
We are seeking a skilled and experienced Bid Manager and Writer to join our dynamic Bid Team within the Development, Marketing, and Communications Department. This role is critical to driving our growth, securing new opportunities, and retaining existing contracts.
In this hands on role, you will hit the ground running, using your previous experience and knowledge to gather information and will utilise this to write competitive bids and proposals which can help secure new opportunities for the growth of our charity. SIG is a complex, growing organisation, supporting those with various complex needs in residential and non residential settings. Our Business Development team are vital in securing new and existing contracts to grow the services that we can offer to our residents and participants.
You will lead on competitive tendering processes, crafting high-quality bids and proposals that align with our mission and values. You will take ownership of the end-to-end bid process, from market engagement to submission, ensuring compliance and quality at every stage. You will work closely with senior directors, commissioners, and internal stakeholders to develop compelling submissions that meet financial targets and organisational goals. You will work independently but also part of the wider bid team, collaborating with subject matter experts as required.
Overview of key responsibilities:
- Lead on the development and submission of competitive bids, ensuring they are delivered on time and to the highest standard.
- Collaborate with senior directors and internal teams to secure approvals and budgets for bids.
- Produce high-quality, engaging proposals that clearly articulate SIG’s vision, services, and value to commissioners and funders.
- Build and maintain positive relationships with internal and external stakeholders, including senior leaders and commissioners.
- Conduct market research and stay informed about trends in social care, healthcare, and procurement to inform bid strategies.
- Work closely with the Bid Coordinator to draft, review, and finalise submissions.
- Attend market engagement events, service visits, and approval meetings to gain insights and represent SIG.
What are we looking for?
- Proven experience in bid and proposal writing and management, with a track record of securing new contracts and retaining existing ones.
- Exceptional writing and proofreading skills
- A keen eye for attention to detail
- Ability to produce high-quality, engaging content.
- Ideally, we would love someone who has experience within securing bids and proposals within the voluntary, social care, or healthcare sector.
- A good understanding of social care, healthcare, or procurement, with the ability to translate complex needs into compelling bids.
- Confidence in liaising with senior stakeholders, including directors and commissioners, and leading approval meetings.
- Strong project management skills, with the ability to prioritise tasks, meet deadlines, and work independently in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using tender portals.
- A self-motivated, proactive individual who can take ownership of bids and drive them to successful completion.
- Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Bid Manager | Proposal Writer | Bid management | Proposal Writing | Stakeholder Management | Strategic Planning | Market Research | Partnership Building | Organisational Growth | Innovation | Attention to detail | Business Development | Proofreading | Bid Writing
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the role
As one of two Regional Programmes Manager, you’ll inspire and lead a team of Senior Programmes Officers and Kinship Family Workers to effectively deliver high quality support services for kinship families across Greater London, the South of England and the Midlands.
You’ll do this by working in close collaboration with local authority teams who have commissioned our services and other funders where appropriate.
You’ll have accountability and ownership for ensuring we deliver impactful services for kinship carers and that we meet targets for our commissioned services. Working collaboratively with our other managers in other services, you’ll ensure we’re delivering high impact programmes.
You’ll ensure your team have real clarity and direction on their role and responsibilities - encouraging curiosity, learning and solutions-focused thinking. As a leader in the organisation, you are a key model for the team.
Your team will deliver the following programmes:
- Kinship Connected – in-person one-to-one support and support groups in the community
- Kinship Reach – remote one-to-one support and virtual support groups
- Kinship Ready – online workshops to prepare new and prospective special guardians for their role, as well as wraparound one-to-one support (in one local authority)
You will also manage a new role of Grants Officer - London, funded by the Aviva Foundation.
As one of our deputy safeguarding leads, you’ll be part of our key safeguarding structure. This means you’ll take ownership to make sure our people feel confident and well supported to demonstrate best practice and making sure safeguarding is everyone’s responsibility.
Key responsibilities include:
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Oversee the day-to-day running of programmes, supporting mostly home-based Senior Programmes Workers and Kinship Family Workers to ensure high quality, consistent and impactful programme delivery.
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Meet performance targets as directed.
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Create and keep developing processes and systems which support consistency across all programmes, ensuring good quality documentation and manualisation on Notion.so
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Develop quality assurance frameworks with other service managers and directors.
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Support your team to establish and deliver in-person and virtual peer support groups regionally and generate engagement with kinship carers.
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Line management and supervision of Senior Programmes Workers and Kinship Family Workers as required.
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Actively encourage personal development and support staff to deliver key targets and outcomes and ensure high levels of wellbeing.
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Work with the Director of Services and Digital, Head of Programmes and the Business Development team to develop proposals and present to local authorities to secure commissions.
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Manage the delivery of commissioned contracts through collaborative relationships with local authorities, ensuring targets are met.
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Manage the programmes and services within budget, in accordance with Kinship’s financial procedures and ensure the reporting of progress in line with funder requirements.
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Work actively and positively with other managers within Kinship to ensure sharing of best practice, problem solving, relevant connections and consistency of delivery across England and Wales.
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Act as a deputy safeguarding lead at Kinship
Essential requirements include:
- Substantial experience in managing a regional service or programme with high quality outputs (national experience desirable but not essential).
- Substantial experience of managing, developing and evaluating effective and innovative services for families experiencing crisis and experience in reaching ‘hidden communities’ and a commitment to equity, diversity and inclusion.
- Experience of leading and managing continuous improvement in changing contexts.
- Experience of governance and managing risk on high profile service delivery.
- Experience of ensuring that services are designed and led with user needs at the heart, ensuring that the voices of our kinship carers inform ongoing design and development of our programmes.
- High quality digital and data literacy and using technology to help us to be better in our processes. You’ll have to own Salesforce and be a massive champion for the team. You will be accountable for ensuring they use it well.
- Substantial experience of leading high-performing service teams including managing wellbeing, development and performance.
How to apply
In place of a cover letter, you will be asked to answer the following five questions, alongside providing your CV. Please keep your answers to a maximum of 250 words.
- Tell us why you’re interested in working for Kinship in this role and what experience you bring that would make you successful? This is an opportunity to tell us about you, your experience and your values.
- Please give an example where you have managed a successful regional programme or service (this could also be national). Please include scale, key performance indicators and outcome. What made it a success?
- What makes you a great team manager? Give one example of how you have supported teams and individuals to flourish and one example when you have had to step in to address behaviour or performance issues. (This is an opportunity to share your enthusiasm for supporting others to develop and deliver to a high standard. You can share evidence of how your approach has worked and how you’ve tackled challenges and difficult conversations along the way).
- Quality assurance and consistency is key to making sure our programmes deliver impact for our kinship carers. This includes ensuring your team are following processes, using our case management system effectively and have the tolls to do their role. Please describe how you would approach this at Kinship using a previous example.
- In this role you will be a deputy safeguarding lead at Kinship. This is a key role, the lives of kinship carers are incredibly complex. Give one example of a safeguarding situation that required your response in a previous role. Explain what your rationale and thought process was. How did you hold appropriate boundaries and progress actions to effectively safeguard vulnerable children and adults?
Key Dates
- Application deadline: Wednesday 30 April, 9am
- First interview: Online – Tuesday 6 May
- Second interview: In person (Vauxhall, London) – Tuesday 13 May (travel expenses covered if required)
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
We are made by and for our community of kinship carers. Like family, relationships run deep. And we hear their experiences; for too long they have been isolated without the help they need.
We support, advise and inform kinship carers. Connecting them so they feel empowered. Because a child needs the love and warmth of a thriving family.
We develop research, campaigns and policy solutions. Creating positive change across society. Because for kinship families, love alone is not enough.
Through our work we harness frustrations to fuel passion for change. And tough experiences to inspire ideas that transform lives.
And as we see momentum building, we keep using evidence to demonstrate the value of kinship care. Helping kinship carers navigate challenging circumstances. Believing in a child’s potential.
Join us. Together, let’s commit to change for kinship families.
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.





The client requests no contact from agencies or media sales.
We have ambitious plans for the future and are bringing together an incredible team to make them happen. At the center of it all, we're looking for an energetic, collaborative Foundation Manager to help us grow, thrive, and deliver real impact.
This is a broad and rewarding role — perfect for someone who’s excited to roll up their sleeves, take ownership, and help shape the direction of a dynamic and growing charity.
The Foundation Manager will report directly to the COO and act as the general manager of the charity, serving as the central pivot, which all operations revolve around. They will manage the charity on a day-to-day basis, lead the delivery of our programmes, and drive both fundraising efforts and sound financial management to support our work.
African Adventures Foundation is a registered charity set up in 2013 to provide support to 29 schools in developing areas of Ghana, Kenya and Zanzibar.
These schools provide education, health and food security, and social support to young people whose access to these basic services would otherwise be very limited. African Adventures Foundation helps by funding food security programmes, the construction of important school facilities, and hygiene projects that will benefit children’s health and education. With your help, we can continue to provide security and opportunities for more children in Africa.
It's an extremely exciting time to join our team as we continue to expand our company. Due to our current growth and expected growth over the coming years, we are in the process of relocating from Eastleigh to new office premises in Whiteley, which are better able to accommodate our expanding team. This role may also require travel outside the UK to visit our Programmes as needed by the business.
The role is centred around three core elements: charity management, programme delivery, and fundraising.
Responsibilities
1. Charity management (with support from the COO & Trustees)
- Line management of the Programme Officer in all respects including recruitment, conduct, capability, welfare, personal development.
- Indirect (matrix) management of the in-country Foundation Coordinators.
- Key member of the broader UK Management team.
- Support the COO and Chair of Trustees with the overall Governance framework of the charity including standards, processes and reporting.
- Primary point of contact for the board of Trustees day-to-day, supporting the Chair of the Trustees in the coordination and administration of Board activity.
- Lead on development, oversight and operation of charity standards, processes and systems.
- Work alongside the charities dedicated Finance Officer in ensuring good financial management of income and expenditure through planning, approvals, and processes.
- Attend a variety of external charitable, donor, and operational events or locations as required from time to time.
- Work closely with supporting departments like Finance, Marketing, and Travel Operations on all charity related matters.
- Handle day-to-day enquiries, questions, and issues related to the Foundation.
2. Programme Delivery (delivered by the Programme Officer)
- Ensure that a clear, documented process is in place for receiving, triaging, and managing requests related to volunteer projects and charity support.
- Lead the prioritisation process for articulated charitable requests, ensuring appropriate approvals are obtained and properly documented.
- Support strong project management throughout the planning and delivery of approved charitable projects.
- Ensure a robust MEAL [Monitoring, Evaluation & Learning] process is in place for measuring and reporting on the impact of the charity’s work with its beneficiaries, donors, and trustees.
3. Fundraising (with support from the COO & Trustees)
- Responsible for the developing and managing the Fundraising Opportunities Portfolio ensuring all stakeholders have clear visibility of funding gaps and opportunities for current and prospective donors.
- Responsible for leading on developing fundraising activities as informed by the Fundraising Strategy to drive income and cover operational expenditure.
- Maintain strong Donor relationships and develop grant applications adding to support a healthy funding pipeline to ensure we meet the charities fundraising targets.
- Work with the Marketing Manager to ensure effective marketing and social media strategies in are in place and to maximise the opportunities they provide.
What We’re Looking For:
Due to the breadth of this role, we would only expect an incumbent to have relevant experience in 2 of the 3 core elements of the role as a minimum, but with a strong desire to develop and learn in the 3rd with dedicated support.
Essential:
- Excellent Written & Communication skillset. A true collaborator.
- Experience in the Charity sector in a Management/Leadership capacity.
- Experience in Project Management and/or Delivery.
- A passion for driving improvement and change, to the betterment of children in Africa.
Ideally two of the following:
- Experience in charity management, governance, and compliance.
- Experience of delivering impactful charity projects.
- Experience in fundraising, donor relations, and/or campaign management.
Desirable:
- Experience of operating in an International Charity/NGO sector.
- Experience in African child development, education, empowerment/health context.
Please note that you should be authorised to work in UK. We do not offer visa sponsorship for this role.
Benefits
- 5 weeks holiday (plus bank holidays) increasing after five years’ service
- Enhanced pension contributions
- Enrolment onto annual company bonus scheme
- Benenden cash plan
- Benenden private healthcare
- Hybrid role with flexible working hours
Job Type: 37.5 hours, 5 days per week, Monday to Friday. Permanent.
Pay: £36,000 - £40,000 per year dependent on experience with a yearly bonus depending on business and personal performance
Work Location: Depending on agreed working days, Monday, Tuesday and Wednesday must be in person and Thursday/Friday can be worked remotely.
The client requests no contact from agencies or media sales.
Governance and Business Administrator
Salary: (Banding Level 2) £27,185
Contract type: Permanent
Working hours: Full time (Part time hours could be considered)
Location: Taunton, Somerset with Opportunity for hybrid working
Somerset Wildlife Trust requires a talented Administrator to join the busy People, Culture & Resources Team.
This is a key post within the Trust communicating with key stakeholders and Teams. This is a fantastic opportunity for career development, joining a team of passionate people committed to working together to achieve more for nature in the beautiful county of Somerset.
The role will provide effective governance organising and facilitating Trust Council and committee meetings. Responsibilities will include scheduling meetings, preparing agendas, and taking minutes for board and committee meetings. The Governance and Business Administrator will be maintaining records, advising on governance procedures and liaising with stakeholders.
As Business Administrator within the People, Culture and Resources (PCR) Team, the role will provide office support, answering telephone calls, emails, handling correspondence and maintaining records. The role will develop and maintain relationships with Trustees, external contacts and other stakeholders. Also, the role will implement techniques and processes to enhance productivity and efficiency.
Responsibility 1: Lead on providing expertise on a comprehensive governance service
- Acting as secretary to the Trusts Council, sub committees and Sales Board.
- Providing logistical and administrative support to the CEO, Directors, Chair and Trustees.
- Supporting the chair to set dates of council meetings, produce Council agendas in liaison with the CEO, Chair & Committee Chairs and ensuring accurate minutes are taken, approved, and circulated in a timely manner.
- Working autonomously maintaining the governance archive for Council and overseeing full governance archive on SharePoint.
- Maintaining live files and records at Companies House.
- Acting as secretary to the Nominations Committee including maintaining the register of trustee and honorary officer terms of office and managing the process of nominating, recruiting and inducting Trustees.
- Assisting with the production of high-quality papers and presentation materials and developing solutions to complex issues.
- Fixing dates, orchestrate agendas, papers and minutes for Council meetings and carry out chasing actions as required using your excellent communication and negotiation skills.
- Organising and facilitating Trustee inductions.
- Regular and structured reviewing of governance documents, policies, processes, and terms of reference, keeping abreast of developments in governance legislation & best practice.
- Maintaining and updating the SWT Governance Handbook and ensuring legal compliance.
Responsibility 2: Provide a comprehensive administrative and clerical support to the People, Culture and Resources Team to support the smooth running of the office.
- Overseeing the PCR team administrative support functions.
- Handling communications: Greeting clients, answering incoming calls, replying to emails and dealing with both incoming and outgoing post.
- Organising schedules: Scheduling meetings, appointments and events, and organising any necessary materials for them.
- Maintaining office equipment: Operating and maintaining equipment such as photocopier and franking machine.
- Supporting staff: providing administrative support to colleagues with occasional administrative work on PCR projects.
- Keeping track of inventory and ordering office supplies such as first aid equipment, coffee and tea and other items.
- Using spreadsheets for budget evidencing and monitoring purposes – (credit card transactions & Amazon purchasing).
Responsibility 3: Utilising your strong commitment to customer service, provide a first-class customer service for the organisation and its stakeholders, ensuring that every customer is completely satisfied with their customer experience
- Ensuring that all telephone, face to face and written enquiries are responded to promptly and dealt with in an efficient manner.
- Answering customer queries, responding to questions from incoming correspondence.
- Resolving complaints by liaising with relevant teams to ensure customer satisfaction and ensure regular contact with both internal colleagues and external stakeholders.
- Keeping accurate records of customer interactions including a complaints log.
- Providing information to stakeholders to answer questions and queries.
- Escalating issues referring any complex issues to Heads or Team managers when necessary.
We offer fantastic benefits of working for the Somerset Wildlife Trust including:
- 7% employer pension contribution
- Life insurance
- Flexible and agile working
- Wellbeing support – Employee Assistance Program
- Diversity networks through RSWT/TWT
- Paid volunteer days
- Continuous Professional Development opportunities
- 33 days of holiday (25 + bank holidays)
- Staff social calendar and events
The opportunity to make a real and positive difference to nature, communities, and the climate
Closing date: Monday 12 May 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Somerset Wildlife Trust have an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.
No agencies please.
Working closely with the CEO and other core staff, the General Manager role is pivotal within the company structure. The General Manager will focus primarily on the areas of HR, Governance, Finance and Health & Safety. Further responsibilities include administering office & project employment contracts, and other general duties that will ensure the company runs efficiently and meets its legal responsibilities. It is a mixed and varied role, with both a high level of autonomy and responsibility.
ABOUT US
Over the last two years Alibi, a South West-based Arts organisation since the early 80s, has been through a period of transition which has seen it reinvent itself as a venue for children and young people, welcoming 1000s of families, school children and members of our community through its doors. Our vision is of
“A place where all children can explore their creativity and imagination, in a world where everyone understands the importance of creativity and imagination to happy, healthy and fulfilling lives.”
In 2024 we threw open the doors of our base, Emmanuel Hall, an old Church Hall in the heart of St Thomas in Exeter. The building has been reimagined into a Centre for the Imagination for Children and Young People and over the last 12 months we’ve hosted performances, workshops, live music and an actual live, immersive, pine tree forest…
Our Mission is to create playful, safe and inclusive spaces where children can explore their creativity and discover themselves and the world in imaginative ways. Through live performances, engaging experiences and hands-on activities, we provide families, schools and communities with creative ways to inspire and empower their children and young people. We’re here to celebrate the power of imagination and champion the importance of creativity in children’s lives.
We work closely with schools, both locally and throughout the South West, and are committed to ensuring we reach all children regardless of their means and possibilities.
Since the beginning of 2024 Emmanuel Hall has become the home of the St Thomas Library and of Zero Mile CIC, who are taking over the outside spaces and transforming them into community growing areas.
This is a really exciting time in the development of Alibi as we move closer to unleashing the full potential of our glorious old Church Hall. The successful candidate will be joining a small, busy and dedicated team striving to make something extraordinary happen in the city.
Theatre Alibi is a registered charity and a company limited by guarantee
DIVERSITY AND INCLUSION
We want Alibi to be a rewarding and enjoyable place to work where people are treated with respect, valued for who they are and the contribution they make irrespective of age, disability, race, gender, religion or belief, caring responsibilities or sexual orientation.
Alibi is committed to increasing the diversity of our creative programme, workforce and audiences to ensure the quality and impact of our work. As part of this commitment, we particularly welcome applications for employment from individuals currently under-represented in our organisation and the wider sector. This includes people from the Global Majority specifically the African diaspora; South, East, and South East Asian diaspora; the Middle East and North Africa; people with disabilities including neurodivergence; people from the LGBTQIA+ community; and those from socio-economically disadvantaged backgrounds.
We operate flexible working arrangements to allow for caring responsibilities and any other time constraints you may be experiencing.
THE COMPANY
Our small and resourceful team is led by the Chief Executive Officer who reports into our Board of Trustees. We work with numerous freelancers, visiting companies and artists to deliver work in Emmanuel Hall and in schools across Devon.
We have developed a collaborative way of working where choices and decisions are openly discussed within the team, and where learning from our experiences and having a dynamic approach to change is celebrated.
TO APPLY please send a CV and covering letter (no more than 2 sides of A4) outlining your experience and keeping in mind the Job Description below.
Closing date for applications is 9am Wednesday 12th May. Interviews will take place at Emmanuel Hall or via zoom on the 19th May. Please state in your email whether there might be any previous engagements that might make these interview dates difficult for you. We’ll let you know whether or not you’ll be offered an interview by the 13th May.
JOB DESCRIPTION:
Reports to: CEO
Line Management of: Contractors as required
Place of work: Emmanuel Hall, St Thomas
PRINCIPLE DUTIES & RESPONSIBILITIES
Finance
· Prepare financial management information including regular cash flow forecasts, reports, budgets, grant claims and management accounts for project managers, CEO, Board of Trustees and funders
· Ensure all statutory financial and other records, compliances and related inspections are met on time and records kept with regard to PAYE, NI, VAT, Companies House, Charities Commission, insurance, pension provision, audit requirements and annual reports
· Working closely with the CEO, prepare project and annual budgets, liaising with relevant staff
· Provide support and guidance to all budget holders for the effective management of budgets
· Maintain all financial systems and records for the organisation, including financial administration relating to general ledger, audit trails, Theatre Tax Relief, banking, petty cash management, staff expense claims and credit control
Building & Operations
· Ensure appropriate licensing and insurance is in place
· Organise the supply of utilities to Emmanuel Hall
· Manage delivery of IT tech support contract and others as required
· Management of contractors and suppliers e.g. cleaner, electrician, waste collection
· Management of supplies necessary for smooth running of the building e.g. hand towels, stationery, cleaning products
· Management of general maintenance
Health & Safety
· Support the CEO in creating and implementing the Health & Safety Policy
· Co-ordinate Health & Safety administration, including monitoring, reporting and training
· Ensure H&S information is communicated to all staff, project staff, users and visitors as appropriate
· Undertake training and responsibilities such as Deputy Safeguarding Officer, first aider etc as required
Governance
· Provide an effective Company Secretary function
· Organise Board and sub-committee meetings, co-ordinating, minuting and drafting reports as required
· Support the Board to ensure governance and Charity Commission requirements are met
Human Resources
· Provide effective and efficient human resource systems to support the delivery of the organisation’s objectives, including administering payroll, managing pension schemes and monitoring hours and absence etc
· Contribute to pay strategy working closely with the CEO
· Issue contracts for all project staff
· Keep up to date with all relevant employment legislation
· Responsible for personnel related paperwork, including project staff allowances, holiday pay, and preparing payslips
Team Responsibilities
· Keep Alibi’s vision and values at the heart of everything you do
· Contribute to making Alibi an inclusive and welcoming organisation to work for, visit and engage with
· Contribute ideas to the Sustainability Strategy and consider more environmentally friendly ways of working across the organisation
· Contribute ideas to the business plan and feed your thoughts and perspective into organisational planning
· Keep up to date with developments in areas related to your role and seek out inspiration
· Represent and advocate for Alibi, taking part in promotional activity when appropriate
· Maintain a flexible, collaborative and hands on approach to your work
· Support events and performances as necessary and contribute to the smooth running of the building
· Adhere to company policies, systems and procedures – especially in the areas of H&S and financial management
WHO WE’RE LOOKING FOR:
You'll have experience as a General Manger, though this may not be within the Arts Industry. You’ll be happy managing your own workload within a small and fast-paced team.
Essential Skills & Experience
· Confident using Outlook and Microsoft Office programmes
· Confident managing your own workload and prioritising tasks
· Experience of setting, managing and reporting against budgets
· Experience managing financial admin e.g. invoicing, petty cash
· Experience of managing HR
· Experience of drawing up contracts
· Knowledge of Health & Safety and how it relates to our activity
· Strong interpersonal skills and able to build rapport and communicate clearly with a variety of people, e.g. general public, children, freelancers, volunteers, teachers, donors etc.
· Excellent planning and organisational skills
· Is happy and effective working as part of a small, close-knit team
· Able to adapt to a dynamic environment, using initiative and pitching in when needed
Desirable Skills & Experience
· Previous experience in an arts organisation and/or in the charity sector and/or working with children
· Experience of managing funding income and charitable giving
· Experience using Xero
· Experience managing a building
· Knowledge of Charity Commission and Companies House requirements
· Experience of managing payroll
TERMS & CONDITIONS
Salary £30,000 pro rata,
Fixed term 9 month contract, with the intention to extend funding dependent.
Start date is flexible.
The post is for three days (24 hours) a week. However, sometimes we’ll need you to work flexibly to meet the needs of the programme of activity – including occasional evening and weekend work. Equally, we’re happy to discuss flexible ways of working to accommodate caring responsibilities etc.
You’ll be based at our home, Emmanuel Hall, but we’re open to a hybrid working pattern.
You’ll be entitled to 28 days annual leave pro-rata, including bank holidays, as well as other statutory entitlements such as sick leave and pension contributions.
This post is subject to an Enhanced DBS Check.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Centre for Mental Health is an established independent mental health research charity which for forty years has taken the lead in challenging policies, systems and society, so that everyone can have better mental health.
You will lead a team developing mental health research, economic analysis and policy ideas, as we equip services and decision makers to meet people’s needs and reduce mental health disparities.
Join us in our work driving forward sustainable policy change, tackling inequalities and working tirelessly for social justice and good mental health for all.
The client requests no contact from agencies or media sales.