Business development and partnerships manager jobs
Head of the Children and Young People’s Mental Health Coalition
(Hosted by Centre for Mental Health)
We are seeking an outstanding Senior Leader to become Head of our small staff team which drives the growth and influence of the Children and Young People’s Mental Health Coalition. This is an exciting opportunity to influence positive change at a time of significant policy and political developments.
As Head of the Coalition, you will lead its policy and influencing activity. You will work closely with coalition members to develop policy positions informed by the latest and most robust evidence, ensuring a strong and credible voice. You will campaign to influence government policy on children and young people’s mental health, build strong relationships with senior stakeholders, and ensure the Coalition’s voice is heard across Westminster, Whitehall and in the media.
With over 400 members nationwide, the Coalition has significant potential to expand its impact. Many members already influence locally through NHS Integrated Care Boards, councils and MPs, but need support and coordination to amplify their voices. You will help them do so.
We are looking for someone with exceptional project management skills to help shape and deliver our influencing goals, while clearly demonstrating our impact. Most importantly, you will bring passion and commitment to improving the mental health of babies, children and young people.
Key responsibilities
- Provide strategic leadership for the Coalition, which is hosted by Centre for Mental Health, delivering its objectives and vision.
- Set priorities in consultation with the Chair, the Centre’s Associate Director for Policy, and Coalition members.
- Design and deliver policy-influencing and campaigning projects with staff, members, children and young people and partners.
- Lead income generation for the Coalition with the Centre’s Associate Director for Business Development, managing relationships with funders, undertaking necessary reporting, and building connections for future prospects.
- Manage and develop the Coalition’s staff team.
- Grow the Coalition’s online presence, ensuring social media and web content is high quality, up to date, engaging and strategically aligned with influencing goals.
- Support and coordinate the Steering Group, ensuring it is active, representative of the Coalition’s breadth and effective in guiding the Coalition’s strategic direction.
The closing date for applications is Sunday 5 October, 23:59
The client requests no contact from agencies or media sales.
Circa £59,000 per annum
Permanent
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our Systems Accountant.
We went live with a new finance platform in January 2025. This new, permanent role is essential to ensure we maximise the benefits and efficiencies that the platform can bring to our financial processes, setting us up to maximise the impact we can have for children around the world.
You will help us make the most of our new finance system (Unit 4 ERPx), which supports smarter decision-making and better use of donor funds. Your past experience in embedding new finance systems will ensure it runs smoothly, continuously improving how we work. You will manage system access, workflows, and reporting tools, and be the go-to person for technical support. You will also lead on testing updates, managing support tickets, and working with our external system partners.
We need someone who can spot opportunities to improve processes and help train others to use the system confidently. You must be a team player who will work closely with the Head of Financial Control and our Information Team to make sure everything connects and runs well, ensuring compliance with VAT, data protection, and internal policies.
This is a great opportunity to make a real impact in a charity that helps children around the world. You’ll be part of a friendly team that values collaboration and continuous improvement.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Sunday 21 September 2025.
Interview date: W/C Monday 29 September 2025 via video conferencing (MS Teams).
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.



Fundraising Manager
We are looking for a motivated and dynamic Fundraising Manager to join the team at Right to Succeed, helping us build on the great work we’re already doing and achieve even more.
This is an exciting time to join the charity as we continue our journey to support children and young people in areas of high deprivation to succeed in life.
Position: Fundraising Manager
Location: Contractually based from one of our offices with flexibility to work from home, subject to business requirements and line manager approval.
Salary: £46,031 - £49,782 per annum
Hours: Full Time (37.5 hours per week, Monday–Friday)
Contract: Permanent
Closing Date: 9:00am, Monday 22nd September 2025
Interview Dates:
- First stage: Monday 29th September 2025
- Second stage: Friday 3rd October 2025
The Role
You will be responsible for managing a mixed portfolio of supporters with a focus on securing high-value opportunities (in excess of £75k) and sustaining long-term donor relationships. Working across trusts, corporates, and individuals, you will develop fundraising strategies, lead donor acquisition, craft compelling proposals, and deliver tailored stewardship.
This role will see you:
- Manage and grow a portfolio of high-value supporters to achieve income targets.
- Research, prepare, and submit high-quality grant applications, bids, and proposals.
- Cultivate strong, lasting relationships with funders, including trusts, foundations, corporate partners, and high-net-worth individuals.
- Contribute to pipeline development, planning, and forecasting to ensure long-term income growth.
- Collaborate with colleagues and external stakeholders to develop new projects and fundraising opportunities.
- Monitor, report, and evaluate fundraising activities, ensuring excellent supporter experiences.
If you are passionate about collaboration, community-led change, and believe in the power of strong, connected communities to give every child the right to succeed, we would love to hear from you.
About You
We are seeking a proactive and results-driven fundraiser with:
- Experience in a charity fundraising role, with a proven track record of securing significant six-figure gifts.
- Strong knowledge of trust and foundation fundraising, corporate giving, and high-value donor stewardship.
- Excellent relationship-building skills with the ability to engage funders and stakeholders at all levels.
- Experience in pipeline development, donor cultivation, and proposal writing.
- Strong project management skills, attention to detail, and the ability to work across multiple projects.
- A commitment to the mission of the charity and to improving outcomes for children and young people.
Benefits Include:
- 5% employer pension contribution
- 27 days annual leave (plus bank holidays)
- Medicash health plan
- Group life assurance
- Flexible working
- Commitment to wellbeing and professional development
Please upload your CV and a covering letter outlining your interest in the role and how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4.
About the Organisation
Right to Succeed works with communities in areas of high deprivation to remove barriers to education and create better outcomes for children and young people. Since launching in 2015, we’ve been working with schools, colleges, and local authorities across Blackpool, Rochdale, Birkenhead, and the Liverpool City Region to build inclusive education systems and improve literacy.
We are an equal opportunities employer and particularly welcome applications from those with lived experience of the challenges our programmes seek to address. As a Disability Confident employer, we will provide any support needed in the recruitment process.
Other roles you may have experience in could include: Fundraising Manager, Trusts & Foundations Manager, Corporate Fundraising Manager, Philanthropy Manager, Partnerships Manager, High Value Giving Manager, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Support JRSST-CT and the UK Democracy Fund to achieve their aims of tackling political inequality and expanding democratic participation through developing and managing a portfolio of grants, and communication of our work to key stakeholders.
Responsibilities:
- Assess and manage the grant portfolio for the UK Democracy Fund and JRSST-CT, in support of the strategy.
- Lead development of JRSST-CT’s written communications, including website, newsletter copy, reporting to Board and funders, copy for fundraising, and case studies.
- Keep up to date with developments relevant to the Trust’s work and maintain and improve personal competence through continuous professional development.
- To work flexibly alongside other members of the team and take on reasonable tasks as appropriate over and above those set out above.
- Apply Trust policies as determined by charity, electoral and other legal requirements as well as good grant-making practice.
- To act as a focal point for dissemination of information and respond to enquiries about the Trust’s work.
- Represent, and be an effective ambassador for, the Trust externally.
- To develop and maintain partnerships with key stakeholders, including civil society organisations, academics, statutory bodies and civil servants.
Person specification:
- A demonstrable ability to turn strategy into a work plan and deliver it.
- Ability to design, develop, implement and manage a grant giving programme (which may or may not be demonstrated through grant management experience).
- Good project management skills, ability to manage multiple streams of activity simultaneously.
- Demonstrable understanding of how change is made through campaigns and policy influencing.
- Excellent writing skills with the ability to communicate clearly and effectively to internal and external audiences.
- Desk research skills and the ability to spot gaps in own knowledge and bring in the appropriate support or advice.
- Understanding barriers to participation or experience working with people often excluded from democracy, including young people, minoritised and racialised communities, migrants, disabled people and people on low income.
- A robust analytical approach combined with an instinct for a good campaign and when to take a risk on a new initiative.
- Ability to provide clear advice and support, while effectively managing and evaluating grantee performance.
- A track record of developing and maintaining relationships with a range of stakeholders, working flexibly and collaboratively with team members, Trustees, grantees and partners.
- Experience of organising meetings, seminars and public events.
- Ability and motivation to deliver high-quality work to deadline with minimum supervision.
- IT literate with good experience of MS Office and other relevant IT systems as appropriate for the role.
- A deep commitment to democratic reform, political inequality and an inclusive democracy and a sound grasp of UK political context, institutions, and processes including elections.
Diversity: The role involves outreach and engagement with politically under-represented demographic groups (including racialised and minoritised ethnicities, young people, migrants, people with disabilities or on low-income). Candidates with lived experience of, connections to, and understanding of barriers to participation are actively encouraged to apply.
Terms and conditions:
- Permanent contract
- Salary £45,000–50,000 depending on skills and experience.
- We are open to discussing flexible working arrangements.
- Hybrid working either remote/home-based with an agreed frequency of travel to York or based in the York office. Occasional co-working with the Head of the UK Democracy Fund in London can be arranged.
- Leave 25 days plus bank holidays (and three days office closure at Christmas).
- Pension 10% employer contribution, 5% employee contribution, salary sacrifice option and life assurance.
- On-site parking in York.
- Professional subscription fees.
- The job may require some UK travel.
The client requests no contact from agencies or media sales.
Job Title: Known internally as Relationship Manager (South Coast)
Location: Home-based covering South Coast of England. This role covers Hampshire, Sussex, Surrey or Dorset. Candidates must live in one of these counties to be located in close proximity to our supporters. Applications from those due to move in the region will be consider - please make this clear within your application
Additional requirement: Access to a car and the ability to drive is required as the role requires frequent travel across the region to attend meetings, events and training
Hours: 35 hrs per week
Contract type: Permanent
Salary: £34,616 per annum
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we’re looking for:
- Someone with a successful track record of building strong internal and external relationships and generating income ideally from community and corporate opportunities
- Someone who can create and deliver strong stewardship plans to maximise income and retain our supporters
- Someone with a growth mindset who is solution focused. Someone who can manage their time and workload, and utilise our given processes, systems, and parameters to overcome barriers
- Someone who can deliver a personal portfolio within an overall Regional Fundraising team target, demonstrating an understanding of how to mitigate risk and maximise return on investment
What we offer:
- Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
- Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26thDecember, and 1st January or any substitute bank holidays for these dates) for other dates off.
- Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
- Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
- Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
- Health Cashback Plan: access a health cashback plan to cover medical expenses.
- Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
- Discount scheme: access exclusive savings at various high street retailers and gyms.
- Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
How to apply:
You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.
Key dates:
Applications by the end of 21st September. 1st interviews held online on 24th and 26th September, and 2nd interviews held face to face in Teenage Cancer Trust head office in London on 2nd October.
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team.
We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick yes on the application form.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).
For information on how we collect, store and process personal data please get in touch with the HR Team.
We’re here to give every young person facing cancer the best care and support.





The client requests no contact from agencies or media sales.
Prevention Programme Manager
Salary: £33,410 per annum (inclusive of London Weighting)
Fixed Term Contract: 1 year
Location: London
STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our prevention programmes disrupt traffickers’ ability to recruit at-risk individuals by providing lifesaving information through our bespoke, geo-targeted social media campaigns.
A Prevention Programme Manager designs and implements effective prevention initiatives across different regions. This role combines strategy and hands-on execution, overseeing projects from inception to completion while ensuring alignment with objectives, budgets, and timelines. By leveraging strategic partnerships, digital communication, and intelligence-driven insights, the Programme Manager develops targeted interventions, strengthens prevention strategies, and ensures impactful programme delivery.
Collaboration is central to this position. The successful candidate will work closely with NGOs, governments, law enforcement, and Financial Institutions, contributing to a global anti-trafficking movement. Data-driven insights will inform digital campaigns, ensuring tailored responses to trafficking risks and at-risk communities.
Responsibilities:
· Programme Management
o Lead the design and implementation of prevention programmes on social media.
o Manage project roadmaps, budgets, and objectives to ensure high-impact delivery.
o Adapt programme strategies based on regional needs, cultural nuances, and emerging trends.
o Identify project risks and proactively develop solutions to address challenges.
o Build and manage relationships with a diverse range of stakeholders, including NGOs, government agencies, law enforcement, funders, and community leaders.
· Research & Intelligence Gathering
o Support intelligence-building efforts by collaborating with partners to strengthen the data and evidence base on trafficking networks and recruitment methods in an area. This includes data sharing initiatives, alongside interviews with MSHT experts and individuals with lived experience of MSHT.
o Use intelligence findings to effectively enhance programme design and map the target audience of social media-based campaigns.
o Deliver trainings to different stakeholders, including financial institutions, on MSHT.
· Campaign & Communications Strategy
o Develop campaign materials, including social media ads, posters, landing pages, and other primarily digital resources in line with STT brand guidelines.
o Deliver and monitor digital campaigns to deliver safety information to at-risk communities, primarily using ‘ads manager’ functions on social media platforms.
o Directly communicate and safeguard any beneficiaries who see our campaign and want to discuss their situation with us, signposting them to support in a trauma-informed way.
Benefits:
· A friendly, supportive team
· Opportunity to work directly with global brands and experts around the world
· Encouragement and autonomy to present new ideas and lead on solutions
· The opportunity to join a cash benefit healthcare scheme for low monthly contributions, which can also cover your partner and children
· A corporate eye-care scheme
· Life insurance
· A non-contributory Grouped Personal Pension Scheme, where we pay a 7% contribution of your gross salary into your pension pot (you can choose to personally contribute if you wish)
· Life insurance
· An annual leave allowance of 27 days annual leave (plus 8 bank holidays), rising to 1 day annually up to 33 days
· Cycle to Work scheme
· Season Ticket Loan Ability to switch 2 bank holidays to better suit your needs
· Employment policies, including flexible working policy which reflect the needs of our staff In-house and external training opportunities
Further details about STOP THE TRAFFIK can be found on website.
If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter that evidences your ability to be successful in this role.
Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is September 23rd.
We cannot sponsor applicants at this time.
Oasis supports Equal Opportunities. Registered Charity No. 1127321
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:Engagement Manager
Reference Number: V556
Location: Scottish Borders Home and community work
Contract Type: Fixed Term – 31st March 2026
Hours: 21 hours per week
Salary: FTE £25,625 (Part time as advertised £15,375)
DBS/PVG: PVG Required
Job Family: 3
Line Manager: Kim Maxwell – Delivery Leader
Closing date: Monday 22nd September 2025 We reserve the right to close this vacancy early if we receive sufficient applications
Interview Date/s:TBC
Anticipated start date: TBC
We reserve the right to close this vacancy early if we receive sufficient applications
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
· We connect businesses with communities, creating meaningful employee volunteering projects.
· We show the impact of volunteering and social action, proving how it changes lives for the better.
Our promise to volunteers
We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.
It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.
Job Purpose
Volunteering Matters have been working in collaboration with South of Enterprise Scotland (SOSE) to pilot Enterprising Futures in Dumfries and Galloway and due to the success of the work we are expanding this work into The Scottish Borders. With the support of SOSE, we are launching a new project, Enterprising Futures Scottish Borders, where we will use our tried and tested model to enable people to work to remove those barriers, build confidence and introduce the idea of starting their own business.
Our aim is to ensure a better future for all and that the region thrives with economic productivity. From our learnings from Dumfries and Galloway, we are launching a pilot which creates a pipeline for additional and flexible support, empowering women and those from under-represented groups, by introducing the idea of starting their own business.
Our part time Engagement Manager will create a warm referral pathway wherein they attend training events and sessions with Pathways Coaches alongside potential clients, ensuring a smooth and trusting transition to SOSE’s support, stepping back when trust is built. We will support people in the Scottish Borders who experience barriers to education, training, and employment.
As our Engagement Manager, you will directly support people aged 16+ who may have complex and challenging barriers to securing a positive pathway. This will include barrier identification and removal and where appropriate provide pre volunteering activity as well as volunteering placements in their local area.
You will engage with local people from under-represented groups in The Borders to realise their dreams and take active steps toward self-employment. Volunteering Matters’ individualised support adapts to the needs of each client whether this is additional funding, support to attend meetings, confidence building, or skills development in a supported volunteering placement. The person-centred, place-based approach to individual support is central to this partnership and leads to meaningful and sustainable impact for all.
Where appropriate you will create bespoke and tailored volunteering opportunities with third sector partners to enable people to build their skills and confidence to take that first step into exploring employment
Here is some of what you’ll be doing, please refer to the full job description for full details:
• To engage directly with people to understand their wants, needs and aspirations and determine the best opportunity for each person, and provide the support they need.
• To develop and maintain good relationships with partners and SOSE colleagues.
• To identify, create and develop relationships with new charity partners or agencies to provide bespoke and tailored volunteering opportunities. These opportunities will support the individuals supported to gain experience, confidence and support them on route to a positive destination.
• To support with funding applications and opportunities
• To manage the risk assessment, quality assurance and audit processes as appropriate.
• Ensure monitoring, impact and evaluation information and data is collected and that the project meets it’s agreed targets, reporting format and schedule. Assist the Delivery Leader by preparing reports to funders.
• To ensure all the above is done with excellent record keeping, in accordance with compliance requirements.
• Promoting and representing Volunteering Matters and across the Scottish Borders.
• Contribute to the wider Volunteering Matters staff teams, upholding our values at all times.
Our Values & Way of Working
In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:
· Flexible Working by Default (re hours & place of work)
· Unlimited Annual Leave
· Employee Pension scheme
· Life Assurance
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Enhanced sick and family leave.
· Lifestyle Discount Scheme
We are also open to discussing job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
To Apply
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.
If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. Whether you're a candidate looking for more information or with an HR query, please don’t hesitate to get in touch.
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.





The client requests no contact from agencies or media sales.
Hours: Full-time with flexible working arrangements
Location: London office with hybrid working flexibility (2-3 days in office)
Start Date: ASAP
About Speakers Trust
Speakers Trust is the UK's leading public speaking charity, which delivers training and events to ensure all young people develop the skills and confidence to speak and be heard.
Each year, we work with over 40,000 young people, helping them develop the confidence to share their ideas and stories out loud. Our work transforms lives - every day we see and hear stories of young people who have found their voice and discovered the power of speaking up.
We operate through two key areas: (i) we deliver a national schools programme to more than one in five state secondary schools delivering workshops and events and publishing leading educational resources. (ii) we work with third sector organisations to deliver workshops and events with the joint aims of amplifying youth voice and supporting the financial sustainability of the charity- an exciting growth area that this role will help shape and lead.
The Role
This role is focused on managing and growing our work with other third sector organisations. It focuses on two areas: (i) developing our social enterprise which delivers over 150 paid workshops each year and (ii) delivering youth voice initiatives with other charity partners which amplify young voices. We're creating this new position to drive our strategic mission while enabling our Head of Fundraising to focus on individual giving, corporates, and larger trusts and foundations.
It is an opportunity to craft your own role by using your entrepreneurial skills to grow the charity’s enterprise income and giving you the opportunity to grow with it.
All colleagues are expected to also play a role in supporting Speakers Trust’s broader strategic objectives.
Enterprise Development (Primary Focus)
- Grow our established “paid for” workshop delivery (currently 150+ workshops annually) by building relationships with third sector organisations, developing new products, promotions and selling public speaking workshops to those with budget to pay for them.
- Drive successful growth in enterprise contribution to the charity's finances through increased net income
- Manage the full commercial cycle from prospecting and enquiry to delivery and invoicing
- Work with our impressive existing client base while actively developing new partnerships
- Match client needs with our established freelance trainer network
Youth Voice Programmes
- Successfully deliver flagship programmes like "My Maiden Speech" - our high-profile, transformative multi-organisation youth voice programme
- Develop and deliver new youth voice initiatives that amplify marginalised voices
- Engage new partners and showcase our transformative work
- Manage events, logistics, and complex stakeholder relationships across multiple organisations
- Maximise the potential of these programmes to generate new funding sources to expand this part of our work.
Supporting Speakers Trust's Broader Objectives
- As part of our collaborative team of 10, you'll also contribute to our success through:
- Supporting fundraising events and activities to help achieve our income targets
- Contributing to events for our schools programme and other initiatives where needed
- Coordinating smaller projects across the charity as opportunities and needs arise
- Supporting the CEO and team with tasks that help make Speakers Trust a great place to work
- Contributing to solutions for the usual challenges faced by small charities - bringing creativity and problem-solving skills
- Representing Speakers Trust at external events and networking opportunities
- Sharing knowledge and expertise with colleagues to strengthen our collective impact
What Success Looks Like
- Sustainable growth in our enterprise workshop programme and net income contribution
- Successful delivery of multiple youth voice programmes and events throughout the year
- New funding streams secured for youth voice initiatives
- Expanded partner network and stronger stakeholder relationships
- Enhanced profile and awareness of Speakers Trust's work
- Effective contribution to broader team success
For more information on the role and instructions to apply, please download the candidate pack.
The client requests no contact from agencies or media sales.
About the Role
We are seeking an experienced, dynamic relationship fundraiser to lead a step-change in major donor giving at the Trust.
This role is for you if you are self-motivated and driven to ensure that targets are hit and projects are delivered to the highest possible standards.
You will have demonstrable experience of securing and managing 5-figure+ gifts from donors and be a sophisticated communicator with a collaborative approach and the confidence to build relationships with and inspire colleagues, Trustees and donors.
About the Trust
Herts and Middlesex Wildlife Trust is a local conservation charity working to protect wildlife and help people connect with nature. With a team of volunteers we care for wild places so that nature has a place to thrive. We help people experience the wildlife on their doorsteps and to take steps to protect it.
We believe that wildlife should have space to thrive alongside our everyday lives and that everyone benefits from having access to nature.
Our head office is based in the attractive setting of Verulamium Park on the outskirts of St Albans. Our staff team are enthusiastic, friendly and committed to wildlife conservation and exemplifies our values of professionalism, valuing contributions by others and continuing to improve.
How do we support you?
The Trust strives to be a positive employer supporting our staff through flexible and hybrid working, and training and development. We recognise the importance of our staff team and looking after their health and wellbeing. Our values and expected behaviours reflect the culture which the Trust seeks to maintain to ensure productive, efficient, effective and pleasant workplaces and roles.
In support of this, we offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits.
As an employer we are committed to promoting and protecting the physical and mental health of all our staff.
You can find out more on the Herts & Middlesex Wildlife Trust website jobs section.
Please see our recruitment pack for more information and on how to apply.
The closing date is 11:59pm on Wednesday 17th September 2025.
Should you need any adjustments to the recruitment process, either at application or interview, please contact us.
The client requests no contact from agencies or media sales.
Job title: Head of Finance and Data
Responsible to: Chief Executive Officer
Key relationships: Trustee Treasurer and Bookkeeper
Hours of work: 22.5 per week - schedule flexible, upon discussion
Salary: £45,0000 pro-rata (subject to skills and experience)
Location: Stowmarket, Suffolk
Contract term: Permanent (with a probationary review at 3 months)
We are seeking an experienced finance professional to join a new Chief Executive Officer and an ambitious team of staff and volunteers.
Job purpose
To lead on financial strategy and planning, budgeting, reporting, and analysis for The Mix and its trading subsidiary, 127 Trading Ltd.
To lead on data strategy and management, (financial and non-financial), across the whole organisation ensuring data quality, and promoting data-driven decision-making.
We are looking for a experienced finance professional to join a new CEO and an ambitious team of staff and volunteers and to lead and manage our finance and data activities, enabling exciting, impactful projects and supporting the community to thrive.
Background
The Mix Stowmarket Ltd. is an established youth charity working with young people across Mid Suffolk. Through mentoring, youth work, education programmes and social enterprise, we support young people young people aged 9–25 across Mid Suffolk. The Mix has a committed team, a flagship youth centre, and a trading arm, 127 Trading Ltd, which operates two cafés. We are rooted in community impact and innovation.
Our vibrant and ambitious youth charity serves. We exist to inspire, empower, and support young people to build resilience, thrive, and unlock their full potential. Working from our centre in Stowmarket and a second base in Needham Market, we deliver a diverse range of programmes including youth mentoring, alternative education, school-based support, and open-access youth sessions. Our work is shaped by strong values, a solution-focused approach, and a deep belief in the potential of every young person.
Alongside our charitable work, we operate a social enterprise trading arm, 127 Trading Ltd, which runs two cafés that provide training and employment opportunities for young people, while generating vital income for our work. With a committed team of staff and volunteers and a passion for partnership, The Mix is a trusted and innovative force for positive youth development in Suffolk.
We have recently appointed our new CEO, who takes up post in October 2025. We now seek an experienced Head of Finance and Data to support the senior team as they lead The Mix into its next chapter, with prime responsibility to provide sound and rigorous financial and data leadership across The Mix and 127 Trading Ltd.
Overview of the role
As the organisation’s Head of Finance and Data, you will be an experienced, and trusted professional, who can bring strong financial and data disciplines to the organisation.
Working closely with our new CEO and committed trustees and staff, you will develop and implement The Mix’s financial and data strategies that are aligned to our vision to expand the reach of our crucial support of young people in Suffolk.
You will have a thorough understanding of financial accounting and planning relevant to the charity and social-enterprise sectors, with a strong attention to detail.
You will be passionate about the use of financial and non-financial data to inform business decisions and be an effective analyst and communicator of business performance.
You may come from the youth, charity, health, education, or social enterprise sectors — but above all we welcome candidates who can bring the vision, leadership and heart to shape the future of fundraising and marketing at The Mix.
Main Responsibilities
1. Financial leadership
· Develop and implement financial strategies, policies, and practices.
· Oversee financial planning, budgeting, and forecasting.
· Lead the Finance sub-committee
· Ensure accurate and timely financial reporting and relevant analysis of performance, at a project, site, and business level.
· Manage financial risk and ensure regulatory compliance.
· Provide strategic financial advice to senior management and the board.
· Monitor financial performance and identify areas for improvement.
2. Data Strategy and Management
· Develop and implement a comprehensive data strategy.
· Ensure data quality, security, and governance.
· Drive data-driven decision-making across the organisation.
· Chair the Data, Impact and Evidence Action Group.
· Oversee data analysis, reporting, and visualization.
· Collaborate with other departments on data-related initiatives.
3. Stakeholder Engagement
· Communicate financial and data insights to senior management, the CEO, the Board, and stakeholders.
· Build strong relationships with internal and external stakeholders.
· Function as a point of contact for audit and regulatory inquiries.
4. Team leadership and development
· Lead and mentor the finance and data team.
· Foster a collaborative and high-performing work environment.
·Ensure effective communication and knowledge sharing within the team.
For further details please also refer to the job description.
The Mix Stowmarket Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Senior Finance Business Partner to join our Finance Team located at our Head Office in Islington.
£60,000.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Finance Business Partner - Capital will be responsible for all assets accounting, loan and interest accounting, VAT and regulatory returns. They will have the business partnering responsibly for all property services activities. They will manage 1 direct report.
What you'll do:
* Lead the production of the PPE, FA investments, grant, loan and interest Look Ahead Care & Support (LACS) and Group consolidated notes.
* Oversee the Financial Statements, monthly reporting and lead the annual year end audit process for the subsidiaries including liaison with the external auditors.
* Prepare regulatory returns to the Regulator of Social Housing, including the annual FVA, annual grant returns, quarterly disposal returns.
* Responsible for the daily, monthly and quarterly cashflow forecast and cash reporting.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
? Approachable and open behaviour
? Prefers working as part of a group or team
? Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
? Is assertive and will challenge others
? Has a practical and logical mind and is naturally well organised
What you'll bring:
Essential:
? Proven experience of the preparation of Financial Statements for audit and the application of accounting standards.
? Proven experience of business partnering
? Experience of reviewing and analysing financial information and reporting on results.
Desirable:
? Experience of using Sun Financials/Unit 4
? Experience of accounting in the social housing sector.
? Management experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
Please see our website for full Job description
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working in partnership with Andover Mind, a charity that supports people with mental ill health in Andover, Basingstoke and Aldershot and the wider community. They are seeking an Interim HR Manager to join the Senior Leadership team as they embark on a new three-year strategy for growth, sustainability and a wider range of support.
The Interim HR Manager is responsible for the management of cases involving grievance, disciplinary, long-term sickness and other HR issues.
The successful candidate will demonstrate the following:
- Working experience at a similar level within a small HR team
- Up to date knowledge of employment law and best practice
- Ability to multi-task and prioritise tasks for efficiency and speed of reaction
- Experience and ability to organise and participate in multiple cases at the same time
- Demonstrable experience of Case Management in a large organisation
- Proven experience in Employee relations, providing HR advice to CEO/Senior management
- CIPD qualified to level 5, preferably Level 7 CIPD achieved or working towards is desirable, but not essential
The successful candidate will be responsible for overseeing HR practices, processes, policies and strategies in line with Andover Mind’s Business Plan, promoting the values and contributing to employee wellbeing. Their main responsibility will be leading on case work, managing transition to an outsourced HR service, advising on challenging HR cases including: - employee relations issues such as long-term sickness, issuing documentation on all staff issues, producing metrics on workload.
For more information, please contact Sandra Smith, Associate Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Location: Hybrid – 2 days per week based in Andover, Hampshire
Closing date: 28 September 2025 - however our client is looking for an immediate start and will consider candidates on a rolling basis, so please apply asap.
Job title: Deputy Director of Global Development, North America
Salary: circa £80,000 to £90,000
Location: Hybrid/South Kensington and White City (with travel to other Imperial campuses/meetings as required).
We are recruiting the exciting position of Deputy Director of Global Development, North America. This is an opportunity to drive Imperial’s ambitious fundraising efforts in North America as we embark on our first comprehensive campaign.
Imperial is a world-leading university, ranked 2nd in the world and 1st in the UK and Europe. Our research performance is unparalleled in Europe; real-world impact is in our DNA. From climate science to AI, medicine to sustainable engineering, our research and teaching are shaping the future and addressing some of the world’s most urgent challenges.
Our placing in the rankings is a by-product of our work to nurture an environment where our staff and students are valued and can thrive. Imperial is focused on offering the best possible education, conducting high-quality research and innovating to make the world a better place.
This is an exciting opportunity to join us at a moment of extraordinary momentum. Reporting to the Director of Development: Principal Gifts and Global, you will lead fundraising efforts for North America. You will be responsible for achieving ambitious campaign goals, working closely with senior colleagues across Advancement, and engaging with the President and other senior leaders to support Imperial’s international presence and profile in the region.
You will have strong track record in securing major gifts and engaging high-level donors with the ability to navigate complex institutional relationships with professionalism and diplomacy. The role requires regular travel to North America.
If you are inspired by the chance to help deliver lasting global impact through education and research leading positive change and believe in the power of STEMB to shape a better world, we would love to hear from you.
Interested?
Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.
This is one of three exceptional opportunities to join our dynamic team. As we continue to expand our international presence, we are recruiting for the following roles:
- Director of Development: Principal Gifts & Global
- Deputy of Global Development, Asia
Each of these roles offers a unique opportunity to shape our strategic direction and build impactful partnerships.
Further Information
Imperial College is partnering with Constellate Global Talent on this search.
No agencies please.
Please familiarise yourself with the attached Candidate Pack. This role will remain live until it is filled therefore please complete and submit your application at the earliest possible opportunity to avoid potential disappointment. To apply, please submit a CV and covering letter.
Retail Field Manager - Wales
Location Cardiff
Weekly Hours3 7.5
Job Title: Retail Field Manager - Wales
Location: Cardiff
Salary: £40,429.00 per annum
Weekly Hours: 37.5
Reference: YMC1136472
Are you an experienced and dynamic leader with a passion for retail and community engagement? Do you thrive in a fast-paced, results-driven environment where you can inspire teams and make a tangible difference? If so, we have an exciting opportunity for you to join the YMCA as a Retail Field Manager.
The Role
As a Retail Field Manager, you will oversee a group of charity shops within your designated geographical area, with the goal of maximizing sales, income, and community impact. You’ll manage a team of Shop Managers and Van Drivers to achieve exceptional results. This is a key leadership role that combines strategic thinking with hands-on operational management, all while upholding the YMCA’s ethos, values, and behaviors.
What You’ll Be Doing
Income and Profit
- Conduct weekly store visits, identifying opportunities for improvement and implementing actionable plans to drive sales and profitability.
- Analyse store financial performance and develop tailored strategies to achieve targets.
- Maximize Gift Aid income and ensure compliance with YMCA and HMRC regulations.
Stock and Logistics
- Drive stock generation activities and collaborate with the Stock Manager to secure corporate donations.
- Ensure effective stock processing procedures to maximize sales while minimizing waste.
- Manage the day-to-day logistics of van crews and drivers, monitoring performance using the vehicle management system.
People Management
- Build and lead a motivated, high-performing team, fostering an inclusive and supportive work environment.
- Recruit, train, and develop Shop Managers, Van Drivers, and volunteers to achieve their full potential.
- Address employee relations matters fairly and in line with YMCA policies, working closely with HR to ensure consistency.
Community Engagement and Customer Experience
- Ensure shops are well-stocked, organized, and display a wide range of goods at competitive prices.
- Build strong relationships with local communities to drive stock generation, increase volunteering, and enhance shop visibility.
- Deliver exceptional customer service to donors, customers, and supporters, ensuring that every interaction reflects YMCA values.
Health & Safety and Property Management
- Ensure compliance with health and safety regulations in all stores, conducting regular risk assessments.
- Support stores with property-related matters, ensuring that maintenance issues are resolved promptly and efficiently.
IT and Technology
- Ensure that store teams are proficient in using available technology to optimize performance.
- Troubleshoot IT and technology issues, ensuring timely resolutions to minimize disruptions.
What We’re Looking For
We’re looking for a leader who is as passionate about retail as they are about making a difference in their community. To be successful in this role, you’ll need:
- Retail Expertise: Proven experience in managing multiple retail locations or a large-scale retail operation, with a strong track record of driving sales and profitability.
- Leadership Skills: The ability to inspire, motivate, and develop a diverse team, with excellent communication and interpersonal skills.
- Analytical Mindset: A data-driven approach to identifying opportunities and implementing solutions that improve performance.
- Community Focus: A passion for engaging with local communities to build relationships and enhance the YMCA’s impact.
- Organizational Skills: The ability to manage multiple priorities, meet deadlines, and maintain high standards across all areas of responsibility.
- Compliance Awareness: A thorough understanding of health and safety, property maintenance, and regulatory compliance within a retail environment.
Why Join Us?
At the YMCA, we are proud of our mission to create positive change in local communities. As a Retail Field Manager, you’ll play a pivotal role in helping us achieve our goals while also developing your own career in a supportive and rewarding environment.
In return for your dedication, we offer:
- A competitive salary of £40,429 per annum.
- The opportunity to lead and develop a team within a nationally recognized charity.
- A role that offers variety, challenge, and the chance to make a real impact.
- Access to training and development opportunities to help you grow in your role.
- The satisfaction of knowing your work directly contributes to supporting the YMCA’s mission of helping people reach their full potential.
How to Apply
If you’re ready to take the next step in your career and join an organization that values passion, professionalism, and community, we’d love to hear from you!
To apply, please send your CV.
Join us and be part of a team that’s making a difference—every single day.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
Responsible to: Chief Executive Officer
Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt
Caseworkers, Energy Advisor.
Hours: Full time – 36 hours (there is some flexibility for the right candidate)
Salary: £26,994 – £28,922 dependent on experience
Main Purpose of Job
-
To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues.
-
To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services.
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To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way.
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To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service.
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To ensure cover for Advice Session Supervisors when needed
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To provide training, guidance and support on client records, telephone channel and quality standards
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To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary.
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To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR’s to drive the organisation towards excellence in quality.
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To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation.
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In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards
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To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted
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You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation
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Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate
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To undertake regular team meetings in line with the organisation’s quality expectations
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To undertake regular formal supervisions and review meetings
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Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best
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Encourage good teamwork and lines of communication between all staff and volunteers
-
Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets.
Research and Campaigns
-
To ensure the advice team contribute to the development of social policy in line with our business plan
-
To assist with social policy work as required by the organisation
Management duties
-
You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation’s Business Plan and service-related KPIs.
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Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations
Learning and professional development
Keep up to date with legislation relevant to the role, trends, ideas and thinking
-
Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer
-
Identify own learning and development needs and plan to meet them.
Administration
Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed
-
Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.
Other Duties and Responsibilities
-
Undertake advice work as required, including supporting contracts and projects outside of the generalist service.
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Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts.
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Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.
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Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy.
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Develop and maintain effective admin systems and records relevant to the role.
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Act as key holder and open or close the building when necessary.
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Attend regular internal and external meetings relevant to the role and to services at outreach locations.
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Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
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Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations.
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Identify own learning and development needs and take steps to address these.
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Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
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Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible.
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Demonstrate commitment to the aims and policies of the Citizens Advice service
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Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes.
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Attend relevant internal and external meetings as agreed with your line manager.
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Take personal responsibility for your own actions and for sorting out issues or problems that arise.
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Review and make recommendations for improvements to the service.
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Comply with all Citizens Advice information assurance guidelines.
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Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
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As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service
In addition you must be prepared to train up to do the following:
Debt Advice giving
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Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
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Use appropriate resources to find, interpret and communicate the relevant information to clients.
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Research and explore options and implications so that clients can make informed decisions.
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Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
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Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
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Ensure that all work conforms to the organisation’s office manual and the Advice Quality standard / other funding requirements, as appropriate.
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Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
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Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
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Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control.
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Be a DRO approved intermediary.
A local charity providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
The client requests no contact from agencies or media sales.