Business development manager jobs in birmingham, west midlands

About the role

The HR Business Delivery Partner will  play a key role in delivering proactive, people-focused HR support across the employee lifecycle—partnering with managers to embed best practice, drive organisational performance, and ensure compliance.

The role also leads on learning and development, HR systems, data insights, and line management of the HR Administrator.

About you

You are a confident and collaborative HR professional with a CIPD Level 5 qualification (or equivalent experience) and a strong working knowledge of UK employment law and HR best practice. You bring proven experience of partnering with managers across complex organisations to deliver people-centred, pragmatic HR solutions that support both operational needs and organisational culture.

You are adept at guiding and coaching line managers through all stages of the employee lifecycle, including handling employee relations matters such as disciplinary and grievance processes. Your approach to problem-solving is proactive, people-focused, and grounded in sound judgement.

You have experience developing and reviewing HR policies, procedures, and supporting documentation, and are comfortable administering HR systems and using Excel to interpret data and inform decision-making

To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!

Please note we do not accept CV's.

Community Fundraising Delivery Manager - Fixed Term
Reference: SEP20252606
Location: Flexible in UK
Contract: 1-year Fixed Term
Hours: Full-Time, 37.5 hours per week
Salary: £33,027.00 - £35,259.00 Per Annum
Benefits: Holidays, Pension and Life Assurance

What's the role about?

As part of the RSPB’s 2030 strategy, we need to inspire many more, and more diverse people to take action for nature. Community Fundraising is a crucial channel to activate financial support from new audiences, and the Community Fundraising Delivery Manager will be responsible for the delivery of our new portfolio of fundraising products and to ensure the Community Fundraising team is embedded into new ways of working.

The role will be responsible for the smooth running of the team’s systems and delivery of products, and the ongoing monitoring of best practices and compliance across the community fundraising operation. This is an exciting time to join a team that is redefining its income stream.

Key activities will include:

• Responsibility for the management and operation of current Community Fundraising team and contribution to the delivery of products that are in the delivery pipeline.
• Define, allocate and manage work and responsibilities to line reports in a fast paced and changing environment.
• Monitor and review the work of line reports against KPIS to deliver operational work and ensure budget and best practices are met.
• Contribute to development of expertise provided to the business, monitoring external developments identifying risks and opportunities in order to facilitate continuous improvement in delivery of the RSPB’s strategy.
• Work with other RSPB teams to embed existing and new processes and systems (such as CRM) to enhance efficiency and future-proof the ways of working of the team.
• Contribute to effective stakeholder management that facilitates collaborative external and internal relationships with appropriate stakeholders.
• Develop own skills and capabilities within Community Fundraising to achieve high performance, celebrating successes and promoting the RSPB’s values and positive culture at all times.
• Provide technical expertise and analysis of the external context within Community Fundraising products to ensure standards as well as priorities are developed in line with business need and industry trends.
• Contribute to the definition of and ensure compliance with legal, regulatory, organisational policy & frameworks and best practice fundraising standards within Community Fundraising.
• Responsibility for the management and operation of established Community Fundraising products and contribution to the delivery of new work.

Essential skills, knowledge and experience:

Essential knowledge

• Detailed knowledge and experience of onboarding new systems (such as CRM), best practices and methodologies relevant to the role.
• Ability to demonstrate an understanding of the operational requirement relevant to the role.

Essential skills

• Effective written and communication skills.
• Strong people management skills and the ability to work collaboratively with peers and colleagues through change.
• Competent user of Microsoft Office including Word, Excel, PowerPoint, and Outlook 10.
• Ability to influence others.
• Financial skills, sufficient to track a fundraising budget against target.

Essential experience

• Experience of and ability to understand, conceptualise and interpret the technical requirements of staff, volunteers and other stakeholders.
• Experience of working independently and resolving unforeseen issues and challenges.
• Experience of planning and progressing work activities within industry guidelines or organisational policy, occasionally applying initiative and independent judgement.

Desirable skills, knowledge and experience:

• Experience in Community Fundraising and/or the charity sector.
• Experience managing volunteers.
• Experience of remote management.
• Knowledge of the Fundraising Regulator’s guidelines.

The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Fri, 5th Dec 2025

We are looking to conduct interviews for this position from w/c December 15th.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Are you a natural relationship-builder with a passion for healthcare and stakeholder engagement?

Location: West Midlands Based / Hybrid

Contract Type: Permanent

Hours: 35 hours per week, Monday to Friday

Salary: £37,522.87 - £42,213.23 (depending on experience)

Join MSI Reproductive Choices UK as an Engagement Manager and help us empower individuals through access to reproductive healthcare.

What You'll Do 

As Engagement Manager, you’ll be responsible for building and nurturing relationships with key stakeholders across the West Midlands. You’ll promote MSI services, increase awareness and referrals, and support strategic engagement activities.

Key Responsibilities:

• Develop and implement regional engagement strategies
• Conduct postcode and competitor analysis
• Deliver impactful presentations and attend conferences
• Collaborate with internal teams to strengthen referral pathways
• Monitor healthcare changes and identify opportunities
• Contribute to local marketing and business development

About You 

You’re a confident communicator and relationship-builder with a passion for improving access to healthcare. You thrive in dynamic environments and bring a proactive, strategic mindset to stakeholder engagement.

Key strengths include:

Healthcare Insight & Stakeholder Engagement – experienced in navigating the healthcare landscape and building trusted relationships with GPs, sexual health services, and other key partners
Presentation & Influence – comfortable presenting to diverse audiences and driving awareness of services
Autonomy & Organisation – self-directed, highly organised, and able to manage multiple priorities across a region
Tech & Reporting Skills – proficient in IT systems and able to produce clear, impactful reports and analysis
Values-Driven – committed to inclusivity, safeguarding, and MSI’s pro-choice mission

Why Join Us? 

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

Financial Benefits

• Competitive salary
• Up to 5% employer pension contribution
• Fast expense reimbursement (within 10 days)

Work-Life Balance

• 25 days annual leave + your birthday off
• Family-friendly policies

Rewards & Perks

• Long service recognition
• Discounts at 4,000+ retailers via Blue Light Card

Health & Wellbeing

• 24/7 GP access
• Employee Assistance Programme

Career Development

• Paid training and development
• Accredited apprenticeships
• Clear progression pathways

Be part of a team that’s making a real difference. We offer a supportive, inclusive environment where your work directly contributes to improving lives.

Apply now to become a key player in shaping reproductive healthcare across the West Midlands.

HR Business Partner | Interim | 6 months + | Birmingham | £400 - £430 per day (Umbrella)

For Europe's largest infrastructure project, we're recruiting two Interim HR Business Partners for at least 6 months. Both roles will support Heads of HR across various directorates to support with organisational HR strategy and consultation on change programmes and will analyse HR data and MI to advise and enable colleagues and line managers on employee management, HR policy, HR process and complex employee cases.

Main Duties:

• Support Heads of HR to deliver Directorate people related priorities and develop and implement initiatives at manager level to drive improvements
• Support HR priorities including focusing on sickness absence management, attrition, and performance management
• Support and implement objective setting, performance management, end of year reviews, talent reviews, and support with engagement survey action plans
• Support OD processes at the design stage, implementing outputs with impacted colleagues, ensuring a legally compliant consultation process is followed.
• Complete monthly reporting activity, assessing data from HRMI, Resourcing and ER.
• Identify trends and share insights to support people-related decision-making
• Advise line managers on reward processes, including Temporary Responsibility Allowances, Managed Moves and process any resulting paperwork required.
• Provide support to HR leadership on the delivery of broader ER related priorities.
• Provide input and support to the development of people related policies, training and processes.

Person Specification:

• CIPD level 5 or above, with strong experience of working within a complex, changing matrix managed organisation
• Ideally experience from regulated environments, public sector, or the NHS
• Significant experience with change programmes
• Experience with employee relations (ER) processes including sickness absence, disciplinary, and performance issues
• Strong knowledge and understanding of employment law
• Proactive, confident and collaborative

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

People & Culture Manager

Location: Fully remote with flexible working arrangements
Contract: Permanent, part-time (0.6 FTE, 3 days a week which can be worked flexibly)
Salary: £21,500 - £24,000 pa, depending on experience (0.6 FTE of £35,828 - £40,000)
Closing Date for applications: Sunday 23rd November 2025, 11:59pm

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role. Please note we are only able to respond to unsuccessful candidates.

* N.b. Both a CV and a cover letter must be submitted for applications to be considered.

Screening calls: Tuesday 25th and Wednesday 26th November 2025
Interviews: Monday 1st and Tuesday 2nd December 2025
Start Date: ASAP – this is a new post.
 

About: The Good Faith Partnership

At Good Faith, we create solutions to society’s most difficult problems. Our clients are diverse and complex, from the Foreign, Commonwealth and Development Office to faith-based organisations, businesses, charities and funders. We connect businesses, governments, charities, philanthropists, foundations and communities to make lasting change - from incubating projects like the Warm Welcome campaign, helping support the Home Office’s Homes for Ukraine Scheme or co-ordinating public affairs for the Patriarch of Jerusalem in the UK, US and EU. 

At our core, we believe in the power of strong, unlikely relationships, to drive positive social change. 
 

The Opportunity

Good Faith is seeking our first People & Culture Manager – a hands-on, strategic HR generalist who is excited to shape and scale a people-first culture in a growing, purpose-driven organisation.

You’ll play a pivotal role in building and embedding people practices that reflect our mission and values, ensuring Good Faith remains an exceptional place to work. As an advisor to the senior leadership team (SLT) and a key support to colleagues across the organisation, you'll be responsible for day-to-day HR operations as well as helping to shape longer-term people strategy.

This role combines compliance and compassion, policy and people, and structure and soul. It’s ideal for someone who thrives in an agile environment, brings a proactive and people-centred mindset, and wants to make a lasting impact.

Key Responsibilities

HR Operations & Compliance

• Act as first point of contact for HR matters, ensuring compliance with UK employment law and best practice.

• Maintain and embed up-to-date HR policies and processes, delivering staff training where needed.

• Manage sensitive employee relations issues (e.g. grievances, disciplinary, absence management) with fairness and integrity.

• Serve as designated Safeguarding Lead

Recruitment & Onboarding 

• Lead inclusive and transparent recruitment processes, ensuring a great candidate experience

• Oversee onboarding to ensure new team members feel welcomed, equipped and engaged from day one.

• Provide direction, support, and oversight to the team member responsible for implementing recruitment and onboarding activities.

Performance & Development

• Oversee effective line management processes, ensuring they are fair, developmental and aligned with our values.

• Support managers to strengthen their people leadership skills and to deliver effective performance reviews and personal development plans.

• Identify and coordinate learning and development opportunities to support growth and career progression.

Wellbeing, Engagement & Inclusion

• Lead initiatives that promote employee wellbeing, engagement, and retention.

• Design and run staff feedback mechanisms (e.g. surveys), working SLT to act on insights and improve workplace experience.

• Champion diversity, equity, inclusion and belonging across all people practices.

People Systems & Processes

• Manage HR systems (BrightHR), employee records and documentation.

• Oversee payroll, pensions, and benefits administration (in collaboration with external providers where relevant).

• Manage Associate (external consultant) contracts.

People Strategy & Culture

• Develop and deliver a people and culture strategy aligned with our mission and values.

• Embed our organisational values across people processes and internal communications.

• Lead workforce planning to ensure we are structured for sustainable growth.

• Develop and implement internal communications that strengthen alignment and team cohesion.

• Foster a positive, supportive, and high-performing workplace culture.

Leadership & Management

• Provide line management to relevant team members, supporting their growth and wellbeing, as required

• Work closely with the SLT to provide HR insight and strategic advice.

Other

• Undertake other reasonable duties consistent with the role and the evolving needs of the organisation.

Person Specification

We value lived experience, transferable skills, and potential – so if you don’t meet every requirement, we still encourage you to apply if this role excites you. However, the following will be an asset for this role:

HR Operations & Compliance

• 3–5 years of relevant HR experience, ideally within a small or purpose-led organisation.

• Demonstrated experience managing sensitive employee relations issues.

• Strong working knowledge of UK employment law, HR policy development, and HR best practice.

• Demonstrable awareness of emerging trends in People and HR, including the opportunities and ethical considerations presented by AI and automation

• CIPD qualification (Level 5 or above), or equivalent experience.

• Experience acting as a Safeguarding Lead, or working closely with a Designated Safeguarding Lead.

• Proven ability to design and deliver HR policy and compliance training.
   

Recruitment & Onboarding

• Experience leading recruitment, including drafting role descriptions, selection criteria, managing shortlisting and interviews

• Ability to create positive onboarding experience
   

Performance & Development

• Experience developing and embedding performance management frameworks, including appraisals and personal development planning.

• Ability in supporting and equipping managers in their line management responsibilities

• Experience identifying learning and development opportunities that align with organisational and individual growth needs.

• Understanding of how to support career progression and talent development in small or resource-constrained organisations.

Wellbeing, Engagement & Inclusion

• Demonstrable commitment to diversity, equity, inclusion, and belonging in people practices and organisational culture

• Experience designing and managing employee feedback mechanisms and using results to initiate change

• Knowledge of workplace mental health practices.

People Systems & Processes

• Experience managing HR systems (e.g., BrightHR or similar) and maintaining accurate and up-to-date employee records.

• Proficient in overseeing payroll, pensions and benefits administration, including liaising with external providers.

People Strategy & Culture

• Experience developing or contributing to a People & Culture strategy aligned with organisational mission and values.

• Ability to embed organisational values into internal communications, processes, and leadership behaviours.

• Demonstrated experience in workforce planning, team structuring, and anticipating future people needs for sustainable growth.

• Strong understanding of how to build and maintain a positive, inclusive, high-performing organisational culture.

• Experience writing and managing internal communications that support engagement, alignment, and transparency.

Leadership & Management

• Experience of working independently and managing a broad portfolio of HR responsibilities with minimal supervision

• Strong interpersonal skills with the ability to build trust across diverse teams and at all levels of seniority.

• Demonstrated ability to provide strategic HR insight and advice

• Experience in line management, including supporting direct reports’ development and wellbeing.

Other Skills and Attributes

• Strong written and verbal communication skills; able to communicate complex or sensitive information with clarity and empathy.

• Excellent organisational, planning, and prioritisation skills.

• Proactive, solutions-focused, and adaptable to change.

• High level of integrity, discretion and commitment to confidentiality.

• Comfortable working in a fast-paced, values-led, and evolving environment.

Working Arrangements

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel once a month for a Tuesday full team meeting which takes place in Bristol or Reading. Additional coworking opportunities in Bristol, Reading or London may be possible.

• This role is fully remote, with flexible working arrangements. 

• All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

Supporting Your Application

• We are happy to discuss and make any reasonable adjustments you might need at any stage of the application process. 

• All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

• If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us.

• We’d be very happy to answer any specific questions relating to this role - please email us on with ‘Query for People & Culture Manager role’ in the email subject line and we’ll get back to you as soon as we can. 

• To apply, send a cover letter (max 1 side of A4) which specifically addresses the requirements listed in the person specification, along with a CV, as we will use this to shortlist applications. Email these to us with ‘Application for People & Culture Manager role’. Applications must be received by 11:59pm on Sunday 23rd November 2025.

• For more information, see our website or find us on X at @goodfaith 

Do you have proven experience in strategic HR leadership, alongside a passion for building people-centred solutions that drive organisational success? Then join Shelter as a Senior HR Business Partner and you could soon be leading a talented team at the heart of our mission to enable impactful people management across Shelter.

About the role

With line management responsibilities for a team of HR Business Partners, the Senior HR Business Partners will drive HR aspects of the Strategic Plan ensuring development and delivery of the strategy to enable relationships and people management solutions across Shelter and Shelter Scotland.

The postholder will identify HR priorities which supports Shelter and Shelter Scotland’s Strategy, making recommendations to the HR Senior Leadership Team that supports the overall strategic direction.

Role specifics

As a Senior HR Business Partner at Shelter, you will play a key role in delivering our People strategy, ensuring it supports the wider goals of Shelter and Shelter Scotland. You’ll lead on embedding effective business partnering across directorates, providing expert HR support and insight to help achieve strategic objectives. Reporting to the Head of HR Business Partnering and Employee Relations, you’ll help foster a strong partnership with Trade Unions and lead key HR projects that drive organisational change. As a senior leader within the team, you’ll manage up to two HR Business Partners, offering coaching, development and performance support, and creating opportunities for collaborative, cross-functional working.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The HR Business Partnering Team provides the strategic lead on people management and organisational development at Shelter.  We aim to enable the organisation to have the right Culture, Capacity and Capability to achieve its purpose.  We do this through providing Employee Relations and Business Partnering support, partnering with specific directorates within the organisation to understand business needs and advise on people initiatives which support the delivery of directorate objectives. Working with colleagues within the wide people directorate to delivery cultural and structural change management initiatives tailored to the needs of the business. Supporting the Head of HR Business Partnering in the continued development and delivery of the wider people plan.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The Finance Manager will play a pivotal role in ensuring the financial health and sustainability of the organisation. Reporting to the Head of Business Operations, the postholder will oversee all financial operations, providing strategic insights to inform decision-making and ensuring compliance with financial regulations and best practices.
This role is integral to supporting the organisation’s mission of advancing health research through effective financial stewardship, and it offers an exciting opportunity for a motivated and experienced finance professional to make a significant contribution within a mission-driven organisation.

Main responsibilities

Financial Strategy and Planning
• Develop and implement robust financial strategies to support the organisation’s strategic goals.
• Prepare and monitor budgets, forecasts, and financial plans, ensuring alignment with organisational objectives.
• Support procurement and commercial processes, ensuring value for money and delivery assurance.

Financial Management, Reporting and Regulatory Compliance
• Oversee day-to-day financial operations, including accounts payable, receivable, and cash flow management.
• Prepare accurate and timely financial reports for the executive team, Trustees and external stakeholders.
• Lead the preparation of annual accounts and coordinate with external auditors, specifically in relation to Companies House and Charities Commission obligations.

Stakeholder engagement
• Work closely with workstream leads to provide financial advice and insights that guide strategic decisions.
• Collaborate with external funders, grant providers, and other stakeholders to ensure transparent financial management.

Process improvement
• Identify and implement improvements to financial systems, processes and tools, to enhance efficiency and accuracy.

Knowledge, skills and experience

• Professional accounting qualification (e.g., ACA, ACCA, CIMA) or equivalent.
• Proven experience in independent financial management, including budgeting, forecasting, and reporting.
• Strong understanding of financial regulations and compliance requirements in the UK, specifically in relation to not-for-profit, charitable and research organisations.
• Excellent analytical skills with the ability to interpret complex financial data.
• Advanced proficiency in financial software and Excel.
• Strong interpersonal and communication skills, with the ability to engage effectively with non-finance stakeholders.
• Experience of working in a health and/or data research environment.
• Familiarity with grant management and reporting requirements.
• Knowledge of financial systems, implementation and optimisation.
• Experience in developing financial strategies within a growing organisation.
• Experience of modelling operational costs to support decision making and delivery.
• Excellent organisational and time management skills with the proven ability to prioritise and, at times under pressure, produce accurate work to deadlines.

​Desirable criteria

• Experience of working in an organisation in its infancy or a start-up.
• Understanding and experience of using project management tools and techniques.
• Understanding and experience of procurement of good and services in a health and/or data research environment.

Dimensions

• This is expected to be a full-time post however AHS would consider applicants looking for part-time opportunities.
• AHS is a national organisation, and our activities take place across the UK.
• Flexible working will be required across several geographical locations in the UK.

Application Process

This post is subject to receipt of satisfactory references and the post holder having the right to work in the UK (visa sponsorship is not available). Please apply online with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, your preferred working hours (FTE or PTE) and including your current salary.

The closing date for this position is midnight on Sunday 23 November 2025.

Interviews are currently expected to be held during the week commencing 15 December 2025.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team in 2025. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

Birmingham Botanical Gardens (BBG) is looking for a highly motivated Development Officer with  experience to join the small but dedicated Development Team to raise funds to retore and preserve the Gardens for the benefit of everyone now, and for future generations. 
Purpose of Role

This exciting new role is vital to increase the income generating capacity of BBG’s Development Team to enable the charity to deliver its purpose and major development over the next 4+ years. In July BBG was awarded an NLHF grant of £9.075m, and has successfully raised over 90% of the capital funds needed. The priority is to close the capital funding gap in accordance with our fundraising strategy and increase funding for other projects and the day-to-day operation the charity, long term. BBG receives no public subsidy and must raise all income from visitors, trading, events and fundraising. The Development Officer post has been created to increase fundraised income for the charity, cultivating and stewarding an expanded and sustained funding and supporter base.

In line with current priorities, the postholder will be required to raise commercial sponsorship income, and income from major donors/individuals to meet capital and operational targets/KPI’s. The postholder will be expected to create sponsor/donor packages, deliver cultivation events and steward donors and supporters on all aspects of fundraising as directed. The postholder will have experience of managing sponsorship agreements to ensure value, compliance and delivery of benefits. 

The role will share responsibility for the management of data, compliance and stewardship of growing funding streams and support the administration of the Development Function. The Development Team raises and manages funds from grants, trusts and foundations, individuals, organisations, business, legacies, etc, and the new postholder will work with the highly effective and dedicated team of Development Director and Development Manager and with the wider BBG team.

Key Responsibilities

· Achieve income and performance targets in accordance with BBG’s agreed Fundraising Strategy and business needs, as directed by the Development Director.

· Raise funding with compelling case for support from sponsors/from individuals, to meet the targets of the Major project, and  fundraising from other sources such as grants, as agreed.

· Contribute to managing BBG’s development/fundraising function data, ensuring accuracy of data and information on BBG’s Spektrix/CRM system to comply with internal requirements and the Data Protection Act.

· Work with Horticultural, Marketing, Learning & Engagement, Finance Teams and other staff to formulate proposals, maximising opportunities for raising funds to support core functions and projects, once the capital is secured.

· Manage funding contracts with sponsors and those of all Development funders -including payment schedules, high quality impact reports, monitoring and compliance with any conditions of funding.

· High quality personalised stewarding of all donors and supporters, ensuring BBG’s reputation as an exemplary charity is maintained. Respectful approach in all fundraising.

· Research and cultivating funding prospects and submitting high quality well-researched applications, securing new supporters and interest within the wider funding strategy.

· Work with Marketing to manage fundraising messaging and communications, including digital, print and press coverage, all in accordance with fundraising regulation. Liaise with BBG Finance staff to ensure reporting meets BBG’s wider business and charitable requirements.

· Liaise with BBG Finance to ensure reporting meets BBG’s business/charitable requirements.

· Support with organising relevant cultivation events/visits to the Gardens, special thanks and stewardship delivery outcomes, talks, events, tours and hospitality.

· Maintain up to date knowledge of legislation, and industry codes of practice on fundraising. Ensure compliance with the Charities Act, Data Protection Act and Fundraising Regulator Codes of Conduct and Best Practice. Conduct due diligence.

· Manage any volunteers working in support of the development function at BBG.

· Deliver donor benefits and acknowledgements.

· Demonstrate a commitment to working as a member of the BBG team, assisting with other activities, sometimes working overtime and in the evenings.

· Be happy, confident and proactive in developing Development and Fundraising relationships, in person, beyond the Gardens’ boundaries and representing the charity externally.

· Demonstrate an active commitment to Equality, Diversity and inclusion.

· The above is not an exhaustive list of duties and the postholder will be expected to perform different tasks as necessitated by their changing role within the organisation and the overall business objectives of the organisation.

Please see attached job pack for the person specification.

Contract: Permanent 

Hours: 35 per week 

Location: Hybrid or home working depending on location 

Closing date:  19 November 

Interview date: w/c 24 November

Are you looking for a role where your skills can directly benefit families raising disabled or seriously ill children and young people? 

Family Fund has an ambitious five-year growth strategy, which aims to expand and diversify our income to support the hundreds of thousands of families across the UK raising disabled or seriously ill children, experiencing an unrelenting squeeze – financially, emotionally and practically.

The role 

Family Fund is seeking a dynamic Statutory Funding Manager to lead efforts to grow our income from government and statutory funders. This includes proactively identifying new funding opportunities linked to government policies and programmes, collaborating with operational teams to develop strong funding proposals, and building positive relationships with potential funders to support the organisation’s growth objective. 

If you join us, you’ll be: 

• Working with Directors to deliver a clear strategic view on areas of opportunity 

• Proactively horizon scanning across the policy landscape by reviewing government papers, policy reports, consultations, etc. to identify opportunities where Family Fund can offer strategic solutions 

• Working collaboratively with operations and research colleagues to ensure high quality, targeted and compelling proposals 

•  Cultivating and managing a network of peers and decision makers in government departments to accomplish objectives 

About you

You’ll have a proven track record of meeting and exceeding income targets from statutory income sources, have significant experience or researching and writing tenders and the commercial ability to understand, set and meet financial targets. 

To be successful in this role you will have a positive approach to business development and a detailed understanding of the statutory funding landscape and how policy development links to funding.You’ll need to have creative and lateral thinking skills to identify and expand on opportunities to meet government needs through the capacity and skills of the organisation. 

We’re passionate and determined to connect with and support more families and are looking for an individual with a strong commitment to our vision and purposes.You will also need to be self-motivated, results driven and have a tenacious approach to securing income.

About us 

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark. 

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day. 

We commit to inclusion, equality and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community. 

How to apply 

When you’re ready to apply, complete the online application and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team. 

For more information, please read and download the job description. 

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a right to work check and employment history verification. 

About Chapter One

Chapter One is a small but growing charity, working to ensure that every child has 1:1 reading support at the time they need it most.

Our Early Literacy Intervention (ELI) programme provides daily, tailored 1:1, 7 minute phonics sessions for children who are behind in phonics. Using a bespoke technology tool that can be aligned to any school phonics scheme, a trained Early Reading Interventionist works individually with target children. We currently have ELIs working in 11 schools in London, East Sussex and the West Midlands, with plans to expand. Data from 2024-25 showed that children receiving ELI support had a phonics screen pass rate of 95% (10% above school cohort averages).

Chapter One also offers a unique Online Reading Volunteer programme which currently supports about 3,500 children a year. It pairs struggling five to seven-year old (KS1) readers with reading support volunteers who come from over 170 local and national businesses. The volunteer pledge is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. For more information about our programmes please visit our website and watch our videos.

About the role

Working 30 hours per week over 5 days, for 44 weeks a year, you will be responsible for the day-to-day running of our Early Literacy Intervention (ELI) programme in the UK. You will manage a team of part-time ELI practitioners, visiting them regularly in school to provide supervision, quality assurance and support. You will lead on the relationships with schools involved in the programme: organising and overseeing programme delivery; sharing regular data summaries and ensuring pupil progress. As the programme grows, you will also be responsible for the recruitment and training of new ELIs.

We are looking for a highly motivated individual who has recent experience of teaching and/or leading phonics with an excellent understanding of phonics pedagogy and the ability to train and develop our ELI practitioners. The successful candidate must be willing to travel to the schools we work with, initially in (but not limited to) London, East Sussex and the West Midlands. Travel expenses will be paid.

Key Responsibilities
Staff management

• Lead and manage a team of Chapter One Early Literacy Interventionists (ELIs) to effectively deliver the Early Literacy intervention programme in schools.
• Visit ELIs in school regularly to provide supervision, quality assurance and support.
• Recruit, train and induct new ELI practitioners as required.
• Design and create training materials for new ELIs.
• Provide annual training for teachers who have pupils taking part in the programme.
• Conduct monthly supervision meetings and annual appraisals of ELI practitioners and clearly document these.
• Lead the fortnightly ELI meeting, supporting with any issues which may arise.

Programme delivery, school liaison and evaluation

• Ensure ELIs baseline each pupil when they begin and track pupil progress throughout the year.
• Proactively monitor session numbers in all schools and support ELIs to increase session numbers if necessary.
• Conduct termly data meetings with schools to share data trackers and ensure that schools are fully informed about pupil progress.
• Lead on the documentation of key processes and step by step guides for the ELI team and ensure that these processes are followed.
• Analyse pupil data both for ELI pupils and non-ELI pupils to produce reports and identify trends, sharing with the Evidence and Impact Manager as required.
• In collaboration with the Schools Development Manager, conduct annual renewal conversations with partner schools.

Platform development

• Be the first port of call for ELI practitioners for the operation of the Chapter One Early Literacy platform, escalating issues as necessary.
• Liaise with the platform development team to feedback on platform bugs and areas of improvement.
• Proactively identify new directions for the development of the platform, in line with the latest pedagogy and research on early reading, and liaise with the Product Manager and development teams as required.

General responsibilities

• Liaise with Managers in all other departments as required.
• Participate in business planning and objective setting and attend the School and Parent Engagement group meeting each term.

Qualifications Criteria

• Qualified teacher status (QTS)
• Right to work in the UK

Required skills & experience:

• Experience of working in education
• Experience of teaching or leading early reading and/or phonics
• Understanding of current phonics pedagogy and diversity of phonics schemes
• Experience of line management
• Highly motivated, energetic individual with excellent interpersonal and organisational skills
• Ability to adapt and embrace a changing environment
• Excellent personal planning and a proven ability to work independently
• Excellent interpersonal skills with the ability to build relationships at all levels inside and outside the organisation
• Highly computer literate with hands-on experience of using MS Office and platforms and tools
• such as Google analytics, PowerPoint and more
• An understanding of Child Safeguarding
• A commitment to Chapter One’s mission and values

Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Governance Manager (12-months maternity cover)

About the role

This is an exciting time to join Emmaus UK and provide maternity cover for our Governance Manager.

This standalone role is responsible for managing the operations of the board and committees of Emmaus UK, as well as for providing support to local boards at Emmaus communities across Great Britain as they look to develop their governance arrangements.

The postholder will manage the board of trustees, leading on recruitment, induction and compliance, ensuring meetings run smoothly and are minuted effectively. They will also work as company secretary, managing the smooth-running of the AGM, and ensuring returns are made to Companies House and the Charity Commission within appropriate timeframes.

The Governance Manager is responsible for monitoring the development of policies, tracking completion and working with managers to continuously improve policies in line with changing regulation.

The role will also involve extensive work with members of the Emmaus movement, through the performance of reviews of local governance of members, reporting back to local boards on areas to celebrate and actions to develop. They will also be responsible for developing Emmaus UK’s best practice toolkit for trustees to refer to in developing their local governance arrangements, and for liaising with the wider Emmaus movement through facilitation of the membership processes with Emmaus Europe and Emmaus International.

About Emmaus UK

We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers. 

Emmaus is a unique, secular organisation supporting homeless and socially excluded people by providing a home, meaningful work opportunities and a sense of belonging. 

There are currently over 30 Emmaus communities across the UK, stretching from Glasgow to Dover and Norfolk to South Wales, including three Emmaus groups working towards the development of services in their areas. Collectively the Emmaus federation supports more than 1,000 people with experience of homelessness. 

Emmaus UK Governance

• Manage the board of trustees, leading on recruitment, delivering a comprehensive and appropriate induction, dealing with enquiries, maintaining declarations of interest, skills audit and eligibility forms and ensuring all details are up to date and accurate.
• Act as company secretary for Emmaus UK, leading on the preparation for and delivery of the Annual General Meeting, filing required returns, developing documents associated with membership, and ensuring the charity is compliant with relevant charity and company law.

​Board and Committee Meetings

• Coordinate board meetings including organising venues, liaison with the relevant secretary and chairs in creating agendas, preparing and distributing papers and taking and circulating accurate minutes
• Oversee the smooth-running of committee meetings in conjunction with the admin team, including creation of the annual calendar.
• Ensure all follow up actions are coordinated, and ongoing rolling actions logs are maintained and appropriately shared with the Emmaus UK staff team.

Emmaus UK Governance Development

• Lead on governance projects within Emmaus UK, including but not limited to risk, policy management and internal governance reviews, reporting to the Board and subcommittees as appropriate.
• Provide governance advice and support to staff members on an ad hoc basis.
• Monitor all internal policies and procedures ensuring they are fit for purpose and kept under review by the relevant staff members.

​Federation Governance

• Lead on reviews of members’ local governance arrangements, scheduling, undertaking analysis, reviewing documentation, collating responses from members and observations from Emmaus UK Senior Leadership Team members, and reporting to local boards on findings and Emmaus UK’s Audit & Risk Committee on emerging themes.
• Provide guidance for federation members on governance development through ad hoc advice, the production of governance toolkits and supporting resources.
• Facilitate the membership processes and requirements for Emmaus Europe and Emmaus International, supporting transitioning members and contributing to movement-wide events such as the World and Regional Assemblies, international visits and exchange programmes.

To apply 

· To apply for the role, please complete our application form and equal opportunities monitoring form and email us, our Email address is in the application Pack by COP Wednesday 19th November 2025. 

· Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

· Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 26th November or Friday 5th December 2025.

· If you would like to arrange an informal discussion about the role, please email us, the email address is in the Application Pack.

We are advertising for this role in three different regions - Scotland, South East, and London. Please specify which region you are applying for.

Working hours for each regional role:

Scotland: 3 days (22.5 hours)

South East: 4-5 days (30-37.5 hours)

London: 3-4 days (22.5-30 hours)

Flexibility can be discussed at the interview. The salary shown is for full time hours and would be pro rata for part time. 
 

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all. 

Partnership Development Managers (PDM) are motivated and driven to broaden and deepen CAP's relationship with the church to fulfil CAPs Purpose, Vision & Mission.

Purpose Statement

To inspire and equip churches across the UK to help people out of debt andpoverty and invite them to become followers of Jesus.

Vision:

Transformed lives - We want to see people across the UK released from poverty, living with faith in Jesus and hope for the future.

Thriving churches - We want to see churches that have become the beating heart of their communities, actively serving them and bringing the hope of Jesus.

An end to UK poverty - We want to see a hope-filled society, free from poverty, with churches united to improve the lives of those facing debt and financial hardship. 

Mission

No one should face debt and poverty alone:  The steadfast presence of a local church, ready to walk alongside you during the toughest financial storms.

Our aim is that when a vulnerable person who needs our type of face to face help is experiencing financial crisis or vulnerability, there will be a church in their community that is ready to walk alongside them. That church will offer steadfast support as they restore their financial resilience and hope for the future whilst  introducing them to the fullness of life that Jesus offers.

Partnership Development - Team Purpose

Our work is fundamental to the growth and success of CAP, encapsulated in our Mission statement: to have a partner church in every community ready to walk alongside the poorest and most vulnerable people. We are responsible for achieving this by establishing Church Partnerships. 

Together with our Church partners, we deliver our life-changing services, firstly our core Debt Help service that is then supported by essential wrap-around resilience programs like Job Clubs, Life Skills, and Money Coaching. This work isn't just about helping people get out of debt and poverty; it's about seeing lives radically changed. We are driven by a passion to see people not only find financial freedom, thriving in life, but also become followers of Jesus and find a true sense of belonging in a local church.

Our team

We're looking for a compassionate, self-starting individual who is tenacious, goal-oriented, and target-driven with a make it happen mentality, because they know the impact growing this movement will have on thousands of people's lives.

This role is part of the Partnership Development Team within the Mission & Movement Directorate. Reporting to the Head of Movement Development, you will be responsible for initiating and engaging with senior church leaders and wider networks to partner with CAP, primarily through our life-changing Debt Centre service.

As a Partnership Development Manager, you'll be a key driver of our mission. We're looking for a self-motivated, results-oriented, problem solving individual who can build and nurture relationships across diverse church networks and denominations.

You will be responsible for generating new partnership opportunities, inspiring church leaders and wider networks to engage with CAP's vision and partner with us. You'll need to be an entrepreneurial self-starter with a proven ability to build a robust pipeline and deliver on growth targets, specifically around Debt Centre growth motivated by our desire to help more people out of debt and poverty and see them become followers of Jesus.

Partnership Development Manager Scope

• The team is split between full time and part time PDMs. 
• Significant amount of travel with large regions to cover. 
• This role has no direct reports.
• In line with our expenses policy, all expenses (e.g. mileage costs) are claimed retrospectively via our CAP Expenses system. 

Role:

Accountabilities:

• Responsible for expanding CAP's partnership network across your region alongside the Regional Director and Head of Movement Development, strategically prioritizing and developing relationships with church leaders and networks to establish new partnerships and services. You'll achieve this by collaborating with other teams, proactively networking with Christian organizations and denominational leaders (where appropriate), and representing CAP at various events, all with the goal of growing our influence and opening new services in every community.
• Proactive management of contacts as they progress through the pipeline, working alongside churches to identify if a CAP service supports their church vision, and if appropriate, manage them through the church journey and experience to open a new CAP service.
• To open new Debt Centre Partnerships as laid out in regional Development plans in target areas of deprivation and communities across the region. 
• To open resilience services (Job Clubs, Life skills & Money Coaching) with new and existing church partnerships.
• Alongside Regional Director to identify key areas from across the region to host and organize a targeted number of CAP Spotlight Events per term. These events are designed to gather church leaders around a table to have conversations around opening a multi Church Debt Centre. 
• To proactively build, manage and progress a self generated caseload of churches within your region, through cold calling, face to face meetings and all other appropriate forms of communication. This will include frequent travel across the region to meet with appropriate churches/ leaders.
• Refer potential new Debt Coaches or Churches that might want to work with an existing or expanding Church Partnership to the relevant Area Partnership Managers who are responsible for existing centre growth and sustainability.
• To work with Regional Leaders and Area Partnership Managers to deepen local knowledge and connections in order to deliver new church partnership opportunities. 
• To collaborate across departments where needed to support and engage with Church Events, Talks, Conferences, Festivals, Church Leaders Meetings and other relevant events within your region, working on exhibition stands (when necessary) to help generate enquiries.
• To work with local church teams to ensure appropriate candidates are identified and have a full understanding of the role and responsibilities involved, ensuring CAP¿s selection team receive the appropriate information in a timely manner. 
• To advocate and make introductions where appropriate for Church talks, CCT and fundraising opportunities.
• Where appropriate, to represent Partnership Development in additional projects which improve the delivery and content of CAP's products and services.

Measurable Outputs:

• Consistently exemplifies a can do, above and beyond go-getter attitude to deliver results, keeping the main thing, the main thing. 
• Achieve targets around the number of new Debt Centre openings in your region per term and year. 
• Achieve targets around the number of new to CAP, Job Clubs, Life Skills and Money Coaching openings in your region per term and year. 
• Achieve targets around the number of self generated warm leads (warm = actively engaging in conversation with a view to partnership).
• Achieve targets around Regional Spotlight events. 
• Active pipeline management (closed, lost, won). 
• Ensure that every new partner church completes and returns partnership agreements, additional policies and all candidate paperwork by the relevant deadlines for every new service prior to training (including Direct Debit Agreements).
• Active involvement to support the wider team around logistics, processes and a small amount of project management.

Culture:

• Clearly live out and embrace the cultural values of CAP.
• Clearly demonstrate a heart and passion for the charity.
• Sincere acceptance, understanding and practice of the Christian ethos and purpose of the Charity.

Other Responsibilities Include:

• Being willing to pray with staff and be fully engaged with our Christ Centred  culture.
• To encourage friends, family and other contacts to support the charity through the Life Changer program, and other fundraising initiatives.
• Attendance at annual CAP staff conferences 

• Ability to self generate opportunities through hard work, tenacity and relationship.
• Ability to build relationships and inspire others to take action, especially church leaders from across a range of denominations, your passion for the mission is infectious and is your key motivator. 
• Ability to manage the whole sales process, confidently leading the conversation and directing the next steps for action at every step. 
• Ability to talk confidently and with compassion about the subject of poverty inspiring Churches to respond to the need.
• High levels of emotional intelligence with an ability to progress relationships and conversations to reach desired outcomes.
• Strong telephone manager with an ability to connect over the phone.
• Strong influencing and negotiating skills.
• Naturally decisive and proactive.
• Natural relationship builder.
• Able to work remotely, unsupervised, under pressure and juggling multiple priorities and deadlines.
• Resilient.
• Confident Public Speaker
• A confident communicator who promotes CAP's culture and values at all times.
• Ability to prioritise time, tasks and attention effectively in a pressured environment.
• High levels of organisation skills and drive to reach targets quickly and efficiently

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances. 

Experience

• Absolute passion and experience to advance the Kingdom of God, either through, with or as part of your local church.
• Demonstrable example & experience of what it takes to grow a business / portfolio / partnership / and or client base. 
• Demonstrable examples & experience of what it takes to drive success in a commercial context. 
• Demonstrable experience of what it takes to be a self starter
• Experience of managing multiple stakeholders.
• Experience in driving and delivering results.
• Experience of building networks and relationships with external organisations.
• You know what it takes and what¿s required to work to deadlines and targets. 
• Administrative experience.
• Good I.T. skills
• Comfortable praying for and with Church leaders

 Christian Commitment:

The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty's Statement of Faith and Core Values

Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of own personal faith and in line with CAP's Statement of Faith.

All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.

Educational requirements:

• A proven track record is what matters to make this role a success.

Head of Continuous Improvement

Salary: up to £65,000 (dependant on experience)

Location: Remote with regular face to face meetings in London and Downton

We have an exciting opportunity for a Head of Continuous Improvement to join our Service Directorate at Help for Heroes. This newly created role will be pivotal in driving service quality, operational efficiency and data-led excellence across our charity — helping us achieve our mission to ensure that every member of the Armed Forces Community can live well after service.

If you are a collaborative and strategic leader with a passion for embedding continuous improvement and inspiring excellence across teams, this could be the perfect opportunity for you.

Please see below for more information on what just might be your future role.

About the Role

Reporting to the Service Director, the Head of Continuous Improvement will lead and coordinate initiatives that enhance the quality, efficiency and consistency of our services for beneficiaries. You will design and implement a robust quality assurance framework, ensure operational data integrity, and drive service and process improvements that align with our strategic objectives.

You’ll work closely with the Data & Insights team to ensure data and evidence inform service development, delivery, and decision-making. As part of both the Service Leadership Team and the Charity-wide Leadership Team, you’ll collaborate with colleagues across Operations, Marketing & Communications, and Commercial to champion a culture of continuous learning and improvement.

This is an opportunity to play a leading role in shaping the future of Help for Heroes’ services as we enter an exciting phase of growth and transformation.

About You

You’ll be a resourceful, forward-thinking leader with a strong background in continuous improvement, quality assurance, or service excellence within a complex service delivery environment. You’ll bring both analytical rigour and emotional intelligence — able to use data to drive improvement while engaging and motivating others through change.

We are looking for someone with:

• Experience designing and implementing quality assurance or continuous improvement frameworks.
• Strong analytical and quantitative skills, with experience using data to identify opportunities for improvement.
• Proven leadership skills with the ability to influence and inspire cross-functional teams.
• Excellent communication and stakeholder engagement skills, with the confidence to present at all levels.
• Experience working with CRM systems or operational data environments in a service delivery context.

You’ll be values-driven, empathetic and energised by the opportunity to make a lasting difference for those who’ve served.

About the Team

Our Service Directorate delivers integrated support and community initiatives across the UK, all aligned with our LiveWell Strategy — focused on ensuring that every member of the Armed Forces Community can live well after service.

You’ll join a team of passionate, purpose-driven professionals committed to improving the quality, consistency and impact of our services for veterans, serving personnel and their families.

The detail:

• Hours: 35 hours per week
• Contract: Permanent

First interviews are expected to take place on the 9th and 10th December 2025 via Microsoft Teams and will include interview questions and analytical task. A final stage interview is anticipated to be held in person in Downton week commencing 15th December. Please note that these dates are indicative and may be subject to change.

Please note, we have received a large number of strong applications and will therefore be closing the advert early at midnight on Sunday 16th November.

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

The Community Fundraising Manager is an exciting role at MDUK, that will sit within the Fundrasing Team. This role is central to building relationships, engaging local communities, and driving fundraising initiatives across the region. Being based in or regularly present in Northern Ireland is essential to effectively deliver on the role’s objectives and maintain close connections with supporters and stakeholders.

In Community Fundraising we are the team that builds relationships with our supporters, families, and event participants to fundraise so that MDUK can continue to find treatments and ultimately cures through research, and to drive improvements in care and quality of life. 

In this small but close team there are four other Community Fundraising Managers covering the rest of the UK and a Senior Manager who can support you and the rest of the team in delivering an excellent supporter journey to deliver the charities aims.

You will build relationships and manage both supporters and volunteers within the local community creating an impact by maximising financial contributions and raising awareness of fundraising for Muscular Dystrophy UK.

You will need a flexible approach to your working hours as the role may require some evening and weekend work.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home Based - Northern Ireland

Closing date: Friday 14th November 2025 

Please download the job description to see full role responsibilities

NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.