Business partnership manager jobs

Hybrid working with two days per week in Peterborough

Full-time, 35 hours per week

Are you passionate about international development and ensuring marginalised communities are able to access global health services? Do you want to be instrumental in ending one of the world’s most ancient diseases? Are you able to walk alongside our partners, across Africa and Asia, offering prayer, compassion and technical support, as they strive to transform the lives of some of the world’s most marginalised people? Is God calling you to follow in the footsteps of Jesus and serve those affected by leprosy?

Today, one person every two minutes is diagnosed with leprosy. It’s a disease of poverty, striking the most vulnerable. Left untreated, it causes permanent disability. Stigma means that people affected by this disease are often rejected by those closest to them and excluded from basic services. 

Within our dynamic programmes team, you’ll be working alongside supportive colleagues who are passionate about ending leprosy and transforming lives. We have a culture of learning and growing together and will provide training in best practice, ensuring excellence in all we do. You will have at least three years’ work experience in an international development programming role or similar setting (ideally in the global South), with a degree in a relevant discipline. You will have monitoring, evaluation and research skills, with the capacity to work on your own initiative and will be an excellent cross-cultural communicator. We are particularly interested to hear from people with expertise in disability services, public health, research, quality assurance, or social enterprise development. However, those with experience in community development and working in fragile states would also be most welcome to apply.

You will be responsible for the development of UK-funded programmes, supporting the capacity development of overseas partners and managing income streams from large donors. In addition, you will champion our work on the global stage and engage in national and global advocacy on Neglected Tropical Diseases (including leprosy), global health and disability issues. This will require travel overseas for approximately eight weeks per year.

The Leprosy Mission Great Britain (TLMGB) is a leading international Christian development organisation with over 150 years’ experience and is part of The Leprosy Mission worldwide family. TLMGB serves the poorest of the poor in 9 countries across Africa and Asia, raising funds and developing partner capacity to provide life-changing healthcare, training and job opportunities for people who have been excluded and rejected.

TLMGB has a zero-tolerance approach to any harm to, or exploitation of, our beneficiaries, staff and communities we come into contact with. Recruitment to roles within TLMGB includes, in particular, criminal record checks and the collection of relevant references. A criminal record will not necessarily bar you from joining us as an employee; this will depend on the circumstances of any offences. In addition, the successful candidate will be required to undertake a work health assessment questionnaire.

TLMGB is an explicitly Christian charity. Working alongside our Christian partners in often challenging and difficult circumstances, we come together regularly in prayer and also attend devotional prayer meetings. There is also an expectation to offer prayer to support our partners overseas and as such this role carries an occupational requirement to be a practising Christian. We are committed to diversity and welcome applications from appropriately qualified candidates from all sections of the community who have a right to work in the UK.

To apply and for more information on this role and the work of TLMGB, please visit our website.

Closing date: 9am on Friday 25 July 2025.

Pre-liminary interviews via Zoom: Date to be agreed.

In-person interviews at the Peterborough Office: Wednesday 6 August 2025.

We may close the vacancy early depending on the numbers of applicants. To avoid disappointment please apply early.

Registered Charity number 1050327.

We are looking to recruit a project coordinator to lead on 2 areas of our engagement work including embedding co-production across the wider children and families system and rolling out our refreshed WHAM Plan programme enabling young people to support their peers around emotional wellbeing.  There are also opportunities to support other existing project work within the youth engagement portfolio.

Could you lead our Flagship LGBTQI+ specialist mental health service?  Islington Mind have an exciting opportunity to apply for the of role Outcome Senior Team Leader (LGBTQI+ specialist service). Due to the ethos of the project and funding requirements we are seeking a person from the LGBTQI+ community to lead this multifaceted service. Islington Mind has worked alongside volunteers and service users for over 40 years to co-create a unique, supportive and therapeutic LGBTQI+ community, supporting people with mental health difficulties.  This role offers the opportunity to join a well-established, skilled and committed team.  Please see the Job description for the full range of duties and role requirements.  

We offer:

• An inclusive and supportive work environment
• Competitive salary
• 26 days annual leave, plus bank holidays (Pro rata for part time hours)
• A pension scheme
• Access to Employee Assistance Programme

If you are interested, please visit our website, view the full job description and download the following documents:

1. The Monitoring Form

2. Application Form

HMP Peterborough and Cambridgeshire Community 

Ref: WWC-253

Closing date: 20 July 2025

Are you a dynamic, collaborative and compassionate individual with a proven track record as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system, whether in the community or in prisons?

If so, St Giles and the Wise Group are looking for a Women’s Wellbeing Coach to be an integral part of a multi-agency team providing person-centred support, where you will deliver holistic and trauma informed Women’s services to females on remand or unsentenced.

Who are we?

The Wise Group and St Giles came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. As a result, we have been awarded contracts to deliver Women’s Services across Cambridgeshire, Norfolk, Suffolk, North Yorkshire, and Durham. These services will provide holistic support to community offenders and prison leavers.

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.

About this exciting opportunity

As Women’s Wellbeing Coach, you will provide person-centred support to a caseload of service users, who will be female adults aged 18 years and above on remand and unsentenced within Cambridgeshire.  This role will involve completing Trauma Informed assessments and developing, in collaboration with each service user, action plans which will result in timely and prescribed outcomes being achieved.

We will also rely on you to create a safe and trusting environment, using trauma informed practice to successfully facilitate a supportive and constructive relationship with service users and to deliver a range of interventions which contribute towards achieving pre-determined targets.  Developing and maintaining positive working relationships with external agencies and working towards contractual targets and outcomes within agreed timescales are both essential aspects of the role, as is providing updates and reports, where required, using a range of formats.

What we are looking for

• Proven ability and experience as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system whether in the community or in prisons.
• Experience of working with young adults and supporting them to achieve positive outcomes.
• Experience of engaging successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused Experience in delivery of 1:1 and group coaching solutions, including preparation and delivery of skills and learning.
• Experience in working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project.

Please note this role requires Enhanced Adult Workforce only.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 20 July 2025. 11:00pm Interviews: TBC

Glasgow’s Helping Heroes (GHH) is based in the Pearce Institute in Glasgow, and operates as a partnership between SSAFA and Glasgow City Council to be a trusted source of support for serving personnel, veterans and their families in their time of need.

About the role

The Peer Support Workers at GHH manage their own caseload and provide advice and advocacy across a range of areas including financial assistance, grant applications via our dedicated system, welfare benefits navigation, priority debt management, mental health pathway navigation, housing, and homelessness. The Peer Support Workers are the main point of contact for those seeking support to reduce homelessness and work closely with our Homeless & Housing team to help beneficiaries maintain their tenancies through proactive support and additionally collaborate with our in-house Citizens Advice Scotland service.

No two days are the same at GHH, which currently runs three beneficiary-focused projects: Glasgow’s Veterans United, a football and wellbeing initiative; MIRRORS, a project for those potentially at risk of dementia which includes various activities across Glasgow and a 10-week language course; There will also be opportunities to co-produce and develop future initiatives for the Armed Forces community.

About the team

GHH provides a single point of contact through a gateway model, enhancing local access to a wide range of services. These include support with financial matters, housing and homelessness, employability, and more. The team currently operates from their office in Govan, with the flexibility to work remotely one day per week. Outreach work is also carried out across the city to ensure wider community engagement.

The GHH team works closely with a broad network of internal and external partners, including local SSAFA branches and the Scottish Support Office, Citizens Advice Scotland, Veterans Housing Scotland, Erskine Veterans Village, Scottish Veterans Residences, and Defence Medical Welfare Services.

About you

As a Peer Support Worker at GHH, you will deliver a high-quality, holistic service to our beneficiaries—members of the Armed Forces community in Glasgow.

This is a dynamic and rewarding position suited to someone who is proactive, compassionate, and committed to making a difference. You’ll need to be motivated, enthusiastic, and creative, with strong organisational skills and the initiative to manage tasks independently. Integrity and a commitment to doing the right thing are essential. You’ll need to be flexible and empathetic, with the ability to anticipate challenges and think creatively about alternative ways to support our beneficiaries.

While an awareness of the Armed Forces community and the wider third sector is desirable, what matters most is your ability to demonstrate the same outstanding qualities as our current team: strong communication skills, a collaborative spirit, and a genuine desire to support others.

You will manage a varied caseload, offering holistic advice and support on complex issues such as financial assistance, education, employment, and wellbeing. Working closely with colleagues and partner organisations, you will ensure clients receive the right practical and emotional support. This will include submitting applications for financial assistance to service charities and other relevant bodies, using your knowledge of charitable and statutory services to advocate effectively on behalf of clients.

You will be available to work either four days per week (Tuesday to Friday) or three days per week (including Friday), starting at 09:30 each day.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on Sunday 20 July 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC

Growing Younger is our 10 year plan for achieving two bold outcomes and we now need someone to lead this plan.

At the heart of our vision of a transformation in our engagement with children and young people are two commitments:

• that every child and young person in Cornwall will be in reach of a worshipping community in which to explore the possibility of God and be at home; and
• to increase the number of young disciples of Jesus by a factor of ten from a baseline of around 400 to 4,000.

You will be passionate about seeing children, young people, and families flourish in faith. Working  closely with clergy, deaneries and the diocesan staff team you will  have significant experience in church ministry,  working with children and young people, and achieving results against plans.

We are very happy to invest in the right person and can offer a range of training and support.

At the Diocese of Truro, we value work-life balance and employee wellbeing and are committed to supporting your development. We offer additional benefits such as flexible working, up to 26 days holiday plus bank holidays, a range of wellbeing activities and the Church of England Pension Scheme with 9-15% employer contributions. You can find more information about this on our website. 

The closing date for applications is midnight on 27 July 2025 with interviews being held 5 August 2025 in Truro.

Please note that whilst some home working is permitted this role cannot be done remotely and we do not pay staff to commute from outside Cornwall.

We welcome applications from all suitably qualified persons. However, we would particularly welcome applications from those with a disability, or from a UK minority ethnic background, as these groups are currently under-represented in our staff.

SAFEGUARDING – EVERYONE MATTERS – EVERYONE’S RESPONSIBILITY

The Diocese of Truro strives to be trauma informed, and is committed to developing safer policies, cultures, and practices.

Are you looking to join a team that values people and partnerships and is dedicated to creating transformational experiences for our community?

Would you like to work for an organisation that values growth, with the opportunity to learn, develop, and grow in a collaborative and supportive culture?

If so, we have the perfect opportunity for you.

An exciting opportunity has arisen for someone with great interpersonal skills and an advice background for the role of Advice and Advocacy Officer with Spring Community Hub.

The project aims to identify those in Welfare, Health, Wellbeing, Employment, housing, and/or food crisis who have had unresolved issues over a prolonged period and provide support for them to overcome the immediate crisis and work towards longer-term stability

The Advice and Advocacy Officer will provide holistic advice and advocacy to guests, supporting them on issues such as debt, welfare, housing, employment, and business support, in a trauma-informed and empowering way.

The postholder will be a key part of growing the Hub’s  Advice and Advocacy/ Pastoral / Wrap-around services, working as a team with our partners, providing support to guests and volunteers.

• Working with a Caseload of Guests on a 1-1 and group basis and providing support via multiple channels, including Telephone, Email, In Person, virtually, and other project locations, develop action/support plans

• Working with a caseload of guests to provide support/signpost

•  Facilitate group workshops, Coffee Mornings, and information sessions

• Provide Information, advice, guidance, and resilience

• Support for people facing hardship.

• Providing Support, Supervision, mentoring, and guidance to Volunteers in our Advice and Advocacy / Pastoral Teams

• Attend meetings/ events/Training/networking opportunities and  undertake outreach to promote the work of Spring Community Hub 

The post holder will be required to be flexible to the changing needs of the organisation and, as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO and Trustees.

We’re committed to building a diverse workforce and welcome applications from all sections of society. If this opportunity excites you and if you believe you possess the skills and experience we need, we look forward to hearing from you.

• Facilitate workshops ( Job Club/ Community Cafe/ Coffee Morning/ Information sessions  ) and Group Sessions - in person/ virtually 

• Support guests in the Centre and virtually, and undertake initial Assessments and follow-up Calls

• Represent Spring Community Hubs Service and project at relevant forums and meetings at a  local level

• Collate monitoring data from all project streams, providing regular updates to the Head of Compliance / Development 

• Contribute to providing information for funders and monitoring reports to the Head of Compliance and Development 

• Assist in the induction/ onboarding and support of volunteers 

• Assist in and facilitate Team Training Sessions, Workshops, Presentations, and Project meetings, and produce progress reports, papers, agendas, and minutes in line with direction from the Head of Compliance and Development 

• Develop and contribute to the creation, maintenance, improvement, and expansion of our range of debt, immigration, and welfare benefits information resources

• Contributing to building testimonials /case studies and impact measurement, and monitoring 

• Lead/ Support the team  with the design and development of resources for the benefit of all users of the debt and welfare benefits system, and help drive forward our safeguarding and co-production culture

• To work with the Head of Compliance and Development to ensure the quality of the support given by the team/volunteers through assisting  with case reviews, training, and development

• Research, analyse, and interpret relevant policies, legislation, and programmes related to the sector with the support of the Head of Compliance and Development 

• Work with the Head of Compliance and Development to proactively identify gaps in information provision across our programmes and implement solutions. 

• Working closely with the Head of Compliance and Development, Leadership / Service and Operations Team/  wider service and partners to ensure guests are supported.

Person Specification

• Experience delivering advice & Advocacy/ Wrap around care  in at least one relevant area,/Relevant qualifications for the post 

•  Understanding of trauma-informed and inclusive practice

•  Experience with group facilitation (desirable)

• Commitment to empowerment and diversity

• Willingness to undertake further training, including Information Advice and Guidance L2/L4 or as relevant to the role

• Experience in working with individuals who are experiencing significant poverty and may also have multiple and complex needs. You will have the ability to communicate effectively with a wide variety of people.

• Experience in/willingness to learn the use of  databases for the recording, processing of advice given, and reviewing the quality of team records/ usage 

• Experience in establishing and maintaining good working relationships with external stakeholders

• IT Literate / Proficient in Microsoft/Google Office (Word, Excel, PowerPoint), Slack, and experience with project management software / Communication tools (e.g., Zoho, Trello) is a plus.

• Time-management skills, with the ability to work successfully both alone and as part of a team

• Ability to communicate effectively (oral and written) with a wide variety of people at all levels, including statutory, voluntary, and other colleagues 

• Ability to organise and prioritise own work, especially when under pressure

• Ability to work accurately and confidently with figures (statistics) and with attention to detail

• Commitment to the concept of continuous improvement of procedures and practices

• Ability to remain calm in challenging situations and reinforce boundaries

• Ability to support people in managing difficult feelings, and communicate their needs effectively

• Knowledge of best practice for lone working, data protection, and safeguarding adults

• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies

• Strong sense of self, and ability to set and maintain boundaries, and lead by example 

• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing

• Excellent listening skills

• Ability to work collaboratively with colleagues and others.

• Willingness to work outside normal working hours, as and when required.

• Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way

• A clear commitment to equality, diversity, inclusion, and confidentiality

• Professional and positive approach, with a commitment to professional development and self-improvement.

• Ability to think and plan strategically to inform decision-making. 

• Qualifications, Training, or Relevant experience in IAG, Welfare Benefits, Housing, Immigration, Employment, Law, or Similar 

• Clear communication skills, face-to-face and on the phone, or via email

•  Ability to troubleshoot difficult situations and deal with them calmly, efficiently, and effectivel

• Knowledge of food security/poverty issues in the UK and working with diverse communities..

• Delivering projects relating to Social Change and Social Justice

• Willingness to undertake further training as required by Spring Community Hub.

• Commitment to the concept of continuous improvement of procedures and practices.

• A compassionate and empathetic approach, with a genuine interest in the well-being of others.

• Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.

Responsible for staff/equipment 

Advice & Advocacy / Pastoral Team Volunteers  / Phone / Laptop

Reporting to…

The Head of Compliance & Development/ Chair of Trustees

Why Join us / Benefits

• A warm, welcoming, and passionate working environment

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and volunteers

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme

• Frequent team away days and celebrations, as part of a friendly and collaborative team.

Application Process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees 

• Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task

OASIS NAVIGATOR YOUTH DEVELOPMENT WORKERS x 3 vacancies

FULL AND PART TIME (40 and 20 HOURS PER WEEK)

FIXED TERM (2 x vacancies fixed for 12 months and 1 post fixed until 31st March 26)

SALARY:  £27,810 - per annum (FTE), pro rata for part time hours

LOCATION: GREATER MANCHESTER (1 post based in Trafford)

Are you passionate about supporting young people and communities?  Will you support young people to recognise and reach their full potential.  Oasis is recruiting Youth Development Workers to be part of the Greater Manchester Navigator Project.  This is an incredible project that supports young people impacted by violence.

We believe violence is preventable…We are passionate about inclusion and believe young people and communities should be central to local and national violence reduction strategies.  If you share this passion and want to make a difference, come and join our team.

As a Youth Development worker you will;

· Be present in Hospital/ Custody/ Community locations to support young people that are impacted by violence.

· Work with young people in the community supporting them to process what has happened and linking them in with services/groups that will provide them with sustainable ongoing support.

· Deliver group work sessions to get young people talking about the issue of violence providing a safe space for them to talk about their concerns and what they want to change. 

· Support communities impacted by critical incidents.

Amongst other requirements, the successful post holder must have:

· Relevant experience OR qualification in Youth & Community (JNC), Social Work (QSW) or SEND.

· Proven experience working with young people ‘at risk’.

· Reliability, with a flexible approach to changes and able to work unsociable hours.

As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution.
• A generous holiday allowance and training opportunities.
• A supportive, friendly work environment, with flexible working arrangements.

If you are interested in this position, please email a CV and covering letter detailing why you feel you are suitable for this role.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application or would like to have a conversation about the role, please let us know. 

Completed applications should be returned by 9am Monday 4th August 25.

Interviews will take place on W/C 11th August 25

Oasis is a multi-national charity supporting young people and their families in 10 countries worldwide. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

FIXED TERM UNTIL FEBRUARY 2027

Background to Role

Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon

Our Healthier Lifestyles Service includes a programme of seated and standing exercise, health checks and social engagement together with our 3 Memory Tree Cafés. Memory Tree cafes combine music and singing, dancing, reminiscence, exercise, activity and social interaction providing a safe and relaxing environment for older people living with dementia and their carers. Our programmes are delivered in various settings across the borough including care homes, sheltered housing and community venues together with our own Brigstock Road Community Hall.

The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise and social engagement in a variety of local settings.  These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions. They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax.

Duties will include (but are not limited to) –

• Independently delivering chair-based exercise sessions daily in Croydon care homes to residents.
• As an Age UK Croydon ambassador promote our services including via talks and presentations to community groups across the Borough.
• Developing and maintaining good relationships with care home, health hub venue staff and partner organisations or talk providers.
• Working as part of the health hub team lead on the delivery of health hubs in various Croydon locations.
• To be the key point of liaison for all clients accessing the Activity Service.
• To support the promotion of the organisation, services, activities, and events.
• To contact clients when there are changes to the regular classes.
• Keep up to date with and the Activity Service changes.
• Awareness of risk assessments and GDPR compliance
• If qualified also delivering standing exercise sessions.
• Setting up equipment for activities and ensuring resources are ready for events.
• Delivering basic health checks including blood pressure, BMI and diabetes screening.

Closing date for applications: 9am, Thursday, 17th July 2025

Interview Dates: Thursday, 24th July 2025

Overview

This role offers the opportunity to plan, create & deliver a variety of communications, leading on design and digital deliverables across internal & external channels for Glass Door Homeless Charity.  

The Digital Communication Officer works in the Communications team, reporting to the Head of Communications & Fundraising and manage Glass Door design, web & socials.  

Through this role, we will deliver a robust plan of impactful and on-brand content, raising the profile of our work and ensuring we are known amongst existing and new audiences in London 

Job Spec 

Editorial & Design 

• Ability to produce fresh, emotive and informative content across print & digital platforms - including profiles of guests, news stories, blogs and speeches

• Lead on design and delivery across the organisation – digital & print: including posters, informative leaflets, presentations, graphics and images for social media, newsletters and website as needed 

• Work collaboratively across the organisation to solicit content from other members of staff, including caseworkers, operations and fundraising colleagues to support Communications’ strategic aims 

• Support the design of campaigns, appeals & events - working alongside the Head of Comms & Fundraising, and key members of the fundraising team to bring alive the vision of the campaign. 

• Co-lead on our work with content producers (photographers, videographers, designers, etc), ensuring content meets Glass Door’s standards and is signed off by appropriate staff members

• Maintain Sharepoint for digital content – including photos, social images, video and written content 

• Provide quality-control support (eg proof-reading and editing) on all materials outside of the Comms team and externally, ensuring all content, imagery and branding are consistent with house style and on brand 

• Create & deliver video content to support the digital strategy and on an ad-hoc basis 

Digital

• Manage and maintain all social media accounts in-line with Glass Door's social media guidelines, focusing on building awareness, driving traffic and increasing engagement

• Manage and update Glass Door's website in-line with the digital strategy and content planner 

• Co-develop & oversee a digital content calendar 

• Co-manage delivery of multiple/congruent campaigns, appeals and events to engage existing and attract new supporters, often working alongside key members of other teams including fundraising, operations and advocacy teams. 

• Support with digital marketing, working closely and collaboratively with the Marketing Officer, Head of Comms & Fundraising Team to plan, track and successfully deliver paid and organic digital journeys. 

• Monitor social media and advise key staff on any issues arising that could jeopardise the reputation of the charity, ensuring all Crisis Comms is managed in line with Crisis Comms Policy 

• Support the development and delivery of bi-monthly internal e-newsletters.

Monitor impact 

• Work closely and collaboratively with the Marketing Officer to ensure all conversions of paid promotion are tracked effectively and efficiently 

• Support the monitoring and tracking of website usage 

• Support the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns and appeals 

• Support the monitoring and tracking Google ads and analytics 

• Support the vision and production of a new website, ensuring it is on brand and meets our content and communication needs 

• Monitor, assess and report to relevant teams of our content performance to ensure our channels are hives of activity and relevant to our audiences. 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities 

Strategy 

• Co-lead on the planning and delivery of the Glass Door Communications Strategy – specifically on the digital and content plans 

• Support the delivery of Fundraising key deliverables – specifically on the digital content, stories and campaign key deliverables 

• Co-manage the Comms Team’s and cross org deliverables via project management platform monday(dot)com 

Events 

• Support co-ordination of events, by designing and delivering print and digital materials, online support to fundraisers, and representing the charity as needed in-person and online. 

Other

• Attend and participate in relevant team meetings, and other ad hoc meetings when necessary. 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and occasional administrative support to the CEO. 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.