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Top job
Single Homeless Project, Greater London (On-site)
Fixed at £27,007.50 per annum (pro rata)
The steady presence that holds the service overnight, the first point of contact for residents and the guardian of the buildings.
Posted today
Top job
Jesuit Refugee Service UK, E1W, London (On-site)
£30,000 - £35,000 per year
Seeking a enthusiastic individual committed to social justice with knowledge of the issues and challenges faced by destitute asylum-seekers
Posted 5 days ago
Closing in 2 days
Hillside Clubhouse, Islington (Hybrid)
£34,385 plus pension and benefits (rising to £35,073 after successful completion of probation)
Seeking an experienced IPS Employment Specialist to join the Islington IPS Service on behalf of Hillside Clubhouse
Posted 1 week ago Apply Now
Closing tomorrow
The National Gallery, London (On-site)
£53,788 per year
The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk & ITSM platform
Posted 1 week ago
Closing in 4 days
The Connection at St. Martin-in-the-Fields, London (On-site)
£36,380 per year
Posted 1 week ago
Social Interest Group, Lewisham (On-site)
£28,000 +Pension +Benefits
Join our team as a specialist lead on the night shift to provide support to staff and residents within a mental health residential service.
Posted today
New Horizon Youth Centre, London (On-site)
£46,800 - £52,000 per year
Posted today
Hays London Ebury Gate, London (Hybrid)
£220.00 - £240.00 per annum + £220 - £240 per day
Posted 2 days ago Apply Now
Page 1 of 5
Greater London (On-site) 4.99 miles
Fixed at £27,007.50 per annum (pro rata)
Full-time
Permanent
Job description

About the role:

ELMS is a specialist mental health service in Leyton supporting adults living with long-term mental health conditions to remain well, connected to their communities and out of hospital. Made up of an office base, four supported houses, a small floating support offer and a structured day programme, ELMS provides longer-term accommodation rooted in stability, trust and continuity.

As Night Concierge, you’ll be the steady presence that holds the service overnight. From 10pm to 8am, you’ll be the first point of contact for residents, the guardian of the buildings, and the calm voice on the end of the phone when reassurance is needed. You’ll take responsibility for the ELMS duty phone, offering grounding, clarity and emotional containment to residents who may need support during the night.

This is a role with quiet impact. By maintaining safety, responding proportionately to concerns and providing a consistent, compassionate presence, you’ll create the conditions that allow residents to rest, recover and continue building their lives. It’s work that requires patience, professionalism and sound judgement — and makes a real difference, even when things are quiet.

About you:

  • You bring experience of supporting adults with long-term mental health needs, or working in related support or care environments.
  • You’re calm, grounded and reassuring, even in uncertain or emotionally charged situations — especially when supporting people by phone.
  • You’re confident working independently overnight, with good judgement about when to act and when to escalate.
  • You understand the importance of clear boundaries, safety and proportionate responses, while still being warm and person-centred.
  • You’re organised and reliable, with strong written skills and the ability to record and hand over information clearly and accurately.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 1st February at midnight

Interview date: Tuesday 10th and Weds 11th February at our SHP service in Leyton

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Application resources
Posted by
Single Homeless Project View profile Organisation type Registered Charity Company size 501 - 1000

Preventing homelessness, transforming lives.

Picture 20.jpgSport Project.jpgwork.jpgwork 2.png
Posted on: 14 January 2026
Closing date: 01 February 2026 at 00:00
Tags: Administration, Advice / Information, Social Care / Development, Advocacy, Customer Service, Customer support, Health and Safety, Homelessness, Mental Health, Safeguarding, Substance Misuse, Wellbeing, Social / Support Work

The client requests no contact from agencies or media sales.