Campaigner jobs in washington d c, district of columbia

In this role, you will be the face of our friendly and passionate Supporter Engagement Team. You will have the opportunity to support in creating and launching exciting new fundraising products, attend a wide variety of events and add your voice by reviewing current processes which will benefit our fundraisers.

You will work closely with our network of 12 home-based Regional Fundraising Officers (RFOs) as well as our Sporting Events and Corporate Teams. You will be the first point of contact for the majority of our supporters and will offer first-class stewardship to ensure our fundraisers feel well-supported before, during and after their amazing adventures.

You will provide crucial administrative support to the RFOs and all teams in Supporter Led Fundraising (Sporting Events, Corporate, and Marketing and Engagement). Support will include adding accurate details to our database, coding gifts tracking and monitoring income, responsibility for online donation platforms and virtual fundraising as well as general administrative duties in the office.

This role will be known internally as Fundraising Executive*

Main duties and responsibilities of the role:

· Be the positive, passionate face and first point of contact for the Supporter Led Fundraising (SLF) team.

· Build first-class and long-term relationships through telephone calls and emails with our supporters to ensure they have the best fundraising experience at Alzheimer’s Research UK.

· Provide central stewardship support to a remote-based team of Regional Fundraising Officers (RFOs) to ensure effective delivery of the SLF strategy and budget.

· Provide administrative support for the whole of the SLF team, primarily to the home-based RFOs.

· Support the Sporting Events Team with recruitment and stewardship of events. 

· Work with our Corporate Teams to effectively steward our partner companies.

· Ensure consistent cross-working to identify potential opportunities in current and prospective supporters for long lasting relationships across all teams.

· As one of the key fundraising contacts, keep the managers and team up to date with supporter feedback.

· Provide central communications within the organisation on behalf of the team, updating them on upcoming events and projects.

· Attend a variety of events to engage with and cheer on supporters including golf days, regional events and sporting events.

Administrative Support

· Process material requests from fundraising supporters, offering appropriate support while considering charity cost.

· Provide support on fundraising email inboxes e.g. skydive inbox and Walk For a Cure

· Provide further support to the RFOs where necessary including mass printing, franking, booking couriers and personalising thank you letters and certificates.

· Provide additional support on Ad Hoc campaigns such as Facebook challenges.

· Ensure clear, consistent and up to date fundraising data management including adding new constituents to the fundraising database, accurately recording and maintaining supporter details, monitoring and tracking supporter income and making sure supporters are appropriately thanked in a timely manner.

· Support with social media and website updates including virtual fundraising challenges.

· Provide data support to the Senior Officer.

· Ensure all communications are in line with GDPR policies.

· Become the Central coordinator for SLF-wide activities and procedures, e.g. skydives, contactless machines and invoice processing.
 

Spotting Potential

· As the central point of contact for the SLF team, you will effectively and consistently spot opportunities to build networks among our fundraising community and flag these to the relevant members of the team.

· Identify and research potential community group and business partnerships for SLF teams.

· Use data reports to spot fundraising trends and identify opportunities.

· Help spot opportunities and contact supporters as part of our re-engagement process to encourage repeat fundraising.

· Effectively communicate ARUK’s legacy messages to supporters via telephone and in writing.

Collaboration

· Build strong relationships with teams across the organisation in order to work collaboratively, allowing you to offer the best stewardship journey to our supporters.

· Work with our Supporters and Families Team by sharing fundraiser stories to maximise potential publicity.

· Work closely with teams such as Science Communications, Digital and Design to help create appropriate stewardship journey assets for the whole of SLF.

· Liaise with our Supporter Care team to ensure processes are in-line across the organisation.

· Become involved in a Community Fundraising Project Group, adding creative insight and performing administrative and relationship-building duties based on one of our key fundraising areas.

What we are looking for:

· Good knowledge of Word, Excel, and Outlook.

· Experience of working in a customer service role.

· Confident working with computers.

· Enthusiastic and polite telephone manner.

· Confidence in making telephone calls to new and warm individuals.

· Excellent written and verbal communication skills.

· Good organisational skills.

· Able to juggle multiple demands on your time and prioritise appropriately.

· A passion for wanting to deliver the best, first-class stewardship journey for our incredible supporters.

· Warm, friendly and personable.

· A professional and hard-working team player with a positive and collaborative work ethic.

· A willingness to learn and adapt to processes.

· To be agile, flexible and understanding that work priorities may change at short notice due to the nature of fundraising.

· Flexibility to work occasional unsociable hours when the role requires.

· Willingness to travel independently when required.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £23,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 13th July 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

The Benefits Service within South East London Mind is a well-established offer of support to clients who need to access welfare benefits they are entitled to receive. The service currently provides casework support for people who need to challenge benefits decisions across the three boroughs of Bromley, Lewisham and Greenwich. There is also a cross-area team of volunteers who assist with form filling and all aspects of the assessment process.

We are looking for a Benefits Service Manager with significant experience of working within welfare benefits. You will have a good understanding of the needs of people with mental health problems and the links with welfare issues. You will take responsibility for the quality of support the team deliver to ensure it is robust and accountable. We hope to be able to extend our offer of support in the future so it will be important you have an interest in developing the service.

Applicants should have previous experience of thinking strategically to develop a service and of managing a team to deliver the support. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.  

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 13th July (11:59pm)

Likely interview date: Wednesday 23rd July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Battersea is embarking on a transformative journey with our Launchpad Programme – a major cross-organisational initiative to consolidate all customer and animal data into one integrated CRM system. As part of this ambitious project, we are creating new roles to support our teams as they contribute to programme activity.

Supporter-Led Fundraising has been identified as a major growth opportunity in our Income Generation strategy, and we have ambitious plans for it going forward. This contract role will independently manage the planning, development, and delivery of Battersea’s Supporter-Led Fundraising programme, as well as provide support to the wider Events and Supporter-Led Fundraising team on other projects.

We are seeking someone with experience in Supporter Led Fundraising programme development, who can hit the ground running to lead on the delivery of our ambitious plans.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 3rd July 2025

Interview date(s): W/c 14th July 2025 & 21st July 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

We are seeking an experienced and dynamic Operations Manager to join our team in Stoke. This role is offered as office based. Regular travel will be required throughout the area. The role is full time working 37.5 hours per week usually Monday to Friday but 1 in 3 Saturdays are required on a rota basis with a alternative day off in lieu.

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

As an Operations Manager (with allowance), you will be leading several services working to support victims across Staffordshire and Stoke-on-Trent. Currently these include the Staffordshire Victim Gateway, Harmony ASB and Mediation service and the Restorative Justice service. You will ensure the provision of these high-quality services, maintain effective relationships with key stakeholders, and work alongside the Area Manager to promote and develop our victim services in the area.

You will:

• Lead the service teams to deliver excellent and high quality support to victims of crime and major incidents
• Directly manage service leads/team leaders and have oversight of volunteering activity across the services
• Prepare and deliver reports for contract monitoring, helping to retain and improve current commissioned contracts, ensuring all KPIs are met and effective case studies provided
• Co-develop and implement business plans and ensure team aware of each service's mission and vision
• Monitor local opportunities to build and maintain relationships with funders and all stakeholders. Represent the services in external forum and be proactive to advocate for victims needs
• Work closely with other Victim Support services in the county and beyond
• Promote and lead innovative approaches to improve support for victims.
• Raise the profile of the services and ensure they are accessible and inclusive
• Contribute to the wider work of Victim Support, shaping our campaigning and service design.

About You:

Ideally, you will have proven experience in a similar organisation, demonstrating proactive, innovative, and effective management skills and the ability to secure high levels of performance, motivation, commitment, teamwork, collaboration, and trust from colleagues.

Experience in effective partnership working is essential. Strong communication skills are required, including the ability to deliver presentations, and raise awareness for the services.

Ideally you will have:

• Proven service delivery success
• Leadership of diverse, multi-site teams
• A good understanding of the Criminal Justice system and issues arising for victims of crime

This role involves some travel and a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Volunteering Matters works with around 5,000 volunteers, 7,500 beneficiaries and 60 projects throughout England, Scotland and Wales each year.  At present, records are locally managed, relying on project-based IT solutions to record and report on activities.  To improve our efficiency in this area, we will be introducing a new digital platform for use across our work.  In spring 2025, we will be inviting potential providers to tender, asking them to tell us how they can work with us to develop an organisational-wide digital management tool that helps us manage our volunteers and activities more effectively.

In this role, you will operationally manage the activities and tasks outlined in the CRM project plan, working closely with the Head of Volunteering & Engagement, the CRM Strategic group and the CRM Working group.  The project plan includes four stages: (1) Understanding/prioritising our organisational needs, (2) Mapping potential providers, (3) Commissioning and deciding on a provider, (4) Implementation of a new system. We are currently at Stage 2, moving into Stage 3. 

This is a fixed term role with a two-year commitment (18 month contract) and delivery plan.  You will work closely with the National Volunteer Engagement Manager to help embed the new VMS or CRM across our delivery team, working practically and equitably with colleagues to understand any individual challenges or needs and finding appropriate ways to support them. 

We’re looking for a highly organised and proactive CRM Project Manager to lead the next phase of our CRM development project.

You’ll operationally manage the delivery of our CRM plan, support the commissioning of a new system, and develop and drive forward a clear implementation strategy. You’ll work closely with internal teams and external providers to ensure smooth delivery, while coordinating training, ensuring compliance, and embedding inclusive practices.

If you’re experienced in project management, stakeholder engagement, and system implementation — and you're passionate about making a difference — we’d love to hear from you. 

The post will require occasional travel to various locations in the UK.Please refer to the full job description for further details.

DBS/ PVG 

This role requires full DBS/ PVG clearance. 

Our Values & Way of Working: 

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion  

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.  

Disability Confident & Reasonable Adjustments:  

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits  

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer. 

· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.  

GDPR Statement  

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.    

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply  

Please send a updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.  

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement. 

Schools Coordinator

We have an exciting and rewarding opportunity for a Schools Coordinator (Impact Officer) to work as the primary link between partner schools and the CYUK programme.

Join a youth social action charity challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time social action. As mentors, tutors and role models in schools, they support pupils growing up in some of the most disadvantaged areas of the UK.

Position: Schools Coordinator (internal title School Impact Officer)

School locations: M32 0XA and M20 5PG - 4 days school based

Training location: M12 6FZ - 1 day per week (with some working from home)

Working schedule: Term-time working (except for the second half of August)

Hours: Working hours are 8:00-4:30, Monday to Friday.

Salary: £25,432 per annum

Duration: Permanent

Start Date: August 2025

Closing Date: 2nd July 2025

Interview Date: From 7th July 2025

The Role

We have a rewarding opportunity for a School Impact Officer to train, support and develop volunteers and monitor the programme through effective administration, data management and to build a deep partnership between the school and the charity.

The Impact Officer is based predominantly in a school and is the primary link between the partner schools and the programme and is the enabler of the programme delivery.  You will support a team of volunteer mentors, who support school activities by coordinating, managing and evaluating the programme.

The Volunteer Mentors also complete a Leadership and Development programme and you will work with them on a professional development plan to chart their continuous professional development and ready them for employment.

The role is primarily a school-based post from Monday to Thursday and is based in a regional venue on most Fridays. See locations above.

About You

To be successful in this role you will need to be passionate about social change and serving a great cause. As the School Impact Officer, you will strive for excellence and support the core vision and values of the charity.

You will have:

· Excellent communication and interpersonal skills

· Strong supervision skills, able to connect and communicate effectively with a broad range of stakeholders

· The ability to understand school leadership priorities

· Flexibility in your approach to meet volunteers and pupils developmental needs

· The ability to cope well with multiple demands and to ask for support in ambiguous situations

· Ability to prioritise work to meet tight deadlines delegate appropriately and apply problem-solving skills effectively

· Good IT knowledge

· A proactive attitude, with the ability to use initiative and a professional manner and approach

Whilst not essential experience of working in a school or with schools would be an advantage in this role.

If you want to make a real difference and believe that young people can change the world, we want to hear from you!

Please apply by uploading your CV and cover letter (two pages preferred) demonstrating your suitable experience, knowledge, skills and abilities. Due to the high volume of CVs received, the charity can only respond back to the successful candidates.

Employee Benefits

As an organisation, particular emphasis is placed on fairness, well-being, and inclusion and offer a range of benefits for staff, including:

· Great holiday entitlement

· Training including degree-level qualifications

· Pension scheme enrolment starts at 4% as standard, and employee contributions are matched up to 5%

· Free eye tests and £20 off glasses

· Interest-free travel season ticket loans

· Interest-free bike loans under the “Cycle to Work Scheme”

· Interest-free Loans to assist employees with welfare or financial hardship

· 2 days per year to pursue volunteering opportunities and 2 days per year to support wellbeing

· Regular all staff wellbeing sessions with external wellbeing experts

· Reservist friendly employer - Bronze award

· Laptop and mobile phone

Impact Officers are expected to foster an inclusive and fair culture across regional teams, ensuring diverse perspectives are valued and that the regional programme is accessible to volunteers from all backgrounds. The charity is committed to safeguarding and promoting the welfare of all learners including young people.

Other areas of experience may include School Partnerships, School Partnerships Officer, School Partnerships Lead, School Impact Officer, School Impact, School, Primary School, Senior School, Early Years, EYF, Volunteer Recruitment, Teacher, Education, School Engagement, School Leadership, Volunteer Management, Volunteer, Volunteer Coordinator, Volunteer Engagement, Lead, Teaching Assistant, Teaching, Youth, Secondary School Teacher, Trainee Teacher, Teacher, Youth Support, Family Support, Children’s Support, Support Officer, EYF, Mentor, Youth Mentor, Volunteer Management, School Partnerships, School Liaison, Programme Officer, Programme Lead, Programme Support, Coordinator, Administrator.

Please note this role is being advertised by NFP People on behalf of our client.

Energy Action Redhill and Reigate (EARR) is dedicated to improving home energy efficiency across East Surrey.  We work to improve the sustainability of homes, as well as making them healthier to live in and more economical to run.

We are seeking an organised and self-motivated Project Coordinator to join our Home Energy Advice Team.  You will play a key role in co-ordinating a programme of home energy surveys, distribution of energy efficiency materials and helping to deliver a series of events.  The post is funded through an Energy Redress grant and is part of the Surrey-wide HEAT programme, working in partnership with other voluntary organisations across Surrey.

As Project Coordinator you will play a key role in

• scheduling home energy surveys and follow up support
• liaising with residents, volunteers, and local partners
• planning and promoting community events
• monitoring and reporting on project progress and impact

Location: The role is home based; however, travel across Reigate & Banstead and Tandridge will be required to support events and home surveys.

Hours: 736 hours per year (average 16 hours per week over 46 weeks - you can manage the hours worked to suit yourself and the project.  Demand for the survey service is seasonal and it is anticipated more hours will be needed over the Winter months, with fewer hours in the Summer. 

Dates: Start from 23 September 2025 or earliest available date following this. This is a fixed-term contract until 30 April 2027

Salary: £25 per hour (3% uplift from May 2026)  Please note this role to be undertaken on a self-employed consultancy basis.

About You: This role could be a good fit if you:

• Have strong organisational and communication skills
• Enjoy working with a wide range of people
• Want to learn more about energy efficiency in buildings
• Are comfortable with remote working and data management
• Are a team player with a flexible and positive approach

Closing date for applications noon 14 July 2025.  The provisional date for interviews is 30 July 2025.

We are seeking a dynamic Youth Engagement Officer to connect young people with the natural world. In this role, you’ll create opportunities for Girlguiding members to build their love of nature, deepen their understanding of their role in protecting it and empower girls to become champions and advocates who use their voice to drive change for nature. If you're passionate about youth engagement and nature, we’d love to hear from you.

Youth Engagement Officer – Girlguiding Partnerships
Reference: JUN20251128
Location: Flexible in North-West of England
Salary: £25,847.00 - £27,594.00 Per Annum, Pro Rata 
Contract: 12 months
Hours: Part-Time, 22.5 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata)

What's the role about?

You’ll be joining the RSPB England Education, Families and Youth team and working on our regional partnerships with Girlguiding, particularly in North West England and with RSPB Project Officers to support the development and delivery of our funded project outputs.

Key tasks:

• Support the delivery of engaging training or workshops for young people, both in-person and online, helping them connect with nature and take meaningful action.
• Collaborate with Girlguiding volunteers and RSPB Project Officers to help develop a youth-focused nature and climate action toolkit.
• Plan and deliver a ‘nature discovery event’ for over 100 girls at a partner green space in Cumbria (4-5 Oct), working closely with Girlguiding to provide a smooth and enjoyable experience.
• Recruit, coordinate and support a team of volunteers to help deliver the partnership event and contribute to other project goals - ensuring they do their role well and has a great experience.
• Facilitate in-person ‘Running Outdoor Nature Sessions’ for Girlguiding trainers in North West England, enabling them to train more leaders.
• Support our partnerships with other Girlguiding regions, to expand opportunities for girls to engage with and advocate for nature across England.
• Collect data to track progress, measure impact and contribute to a project progress and evaluation reports.
• Oversee day-to-day procurement and budget tracking, ensuring resources are managed efficiently and aligned with project needs.

You will be supported in your role by the RSPB Project Officers and Education, Families and Youth Manager, England with opportunities to meet virtually with staff and volunteers, so you feel part of a team and learn about the work of the RSPB and Girlguiding. An induction and relevant training will be provided as well as support to further develop the skills needed for this role.

Essential skills, knowledge and experience:

• Experience in planning and delivering youth-focused engagement that connect children and young people with nature, supported by a strong understanding of safeguarding principles and health and safety practices essential for working in outdoor and online settings.
• Demonstrates the ability to work independently, take initiative, and manage time effectively to meet objectives without close supervision.
• Strong communication skills, able to build positive, collaborative relationships quickly with a wide range of stakeholders, including young people, volunteers, and partner organisations.
• Understanding of the value of volunteering, with experience in supporting and coordinating volunteers effectively.
• A solid understanding of the natural world, environmental issues, and practical actions that support nature conservation.
• Demonstrated experience in delivering projects in line with defined aims and objectives, including tracking progress and managing budgets using tools such as Microsoft Excel and Word,

Desirable skills, knowledge and experience:

• Experience in planning and delivering outdoor nature-based events for groups of over 80 more children and young people.
• Experience in designing and delivering engaging training sessions, workshops, or facilitated discussions for adults and/or young people that encourages meaningful participation and sharing learning.

Additional Information:

• An England role, flexible on working pattern and part of a remote team.
• The role holder will be a homeworker but must be based in the Girlguiding North West England region (Lancashire, Cheshire, Greater Manchester, Manchester, Cumbria, Merseyside, Sefton, Stockport or the Wirral). Travel is required within the North West.
• You will need to be available to run events/training at weekends and/or evenings.
• This is a 12 month fixed-term role for 22.5 hours per week.
• The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Wednesday 2nd July 2025
We are looking to conduct interviews for this position from Tuesday 15th July.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role will require completion of a DBS in addition to the standard pre-employment checks.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is exempt from the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Production Lead
Contract: Fixed Term contract to 31/3/26, potentially permanent pending confirmation of continued funding.
Salary: £35,500 - £43,000 per annum (pro rata), plus Into Film benefits
Location: London, UK (Hybrid working and office based as required, with some travel across the UK)

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent. 

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Role Summary

An exciting opportunity to join Into Film and lead on the production of all audio-visual content for the UK’s foremost film education charity. Overseeing an in-house production team of six, the Production Lead will work closely with colleagues from across the organisation to identify, develop and deliver an exciting and wide range of content for classroom resources, social media channels and the Into Film website.

The role is initially available for a fixed term through to 31st March 2026, but may become permanent pending continuation of funding.

Main Responsibilities:

• Work closely with the Joint Heads of Programme and Head of Marcomms to identify audio visual requirements in support of the Into Film strategy, including income generation. 
• Lead on planning and allocation of work for a team of six, supporting on and leading projects as required.
• Oversee departmental production budget, and budget from commissioning departments, ensuring that expenditure is planned, tracked and evaluated. 
• Plan for and manage freelancers in support of production activity as required.
• Manage Production Team, identifying where support, training and development are required to ensure a flexible approach to producing a diverse range of audio-visual content. 
• Ensure that statutory regulations in the provision of film and media content are complied with (safeguarding and child protection, GDPR etc.). 
• Ensure that all audio-visual content is legally compliant and rights are cleared for use on specified channels. 
• Oversee production on key projects including the Into Film Festival and the Into Film Awards. 
• Ensure that Into Film audio-visual content reflects the diversity of its audiences, including teachers, young people and children from under-represented backgrounds and communities. 
• Any other reasonable duties assigned by Into Film.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• A minimum of two years’ experience of team management in a fast-moving production environment. 
• Experience of audio-visual content production and post-production, including for social media.
• Extensive experience of working successfully and collaboratively with senior colleagues from across an organisation to plan and produce audio-visual content.
• Experience of managing individual project and departmental budgets. 
• Good working knowledge of rights and compliance issues in relation to audio visual production. 
• Confident, creative judgement, including experience of feeding back on briefs, scripts and edits, and taking responsibility for project sign-off and delivery. 

Desirable:

• Experience of producing audio-visual content for an education and/or youth audience.
• Experience of editing audio-visual content using Premiere Pro.

Into Film employees enjoy the following benefits:

• Annual Leave – 28 days (pro–rata), including 3 days to cover office closure between Christmas and New Year
• Additional long service holiday award – after 3 years at Into Film, staff are awarded one extra day of holiday for each additional year worked, with the total entitlement capped at 35 days, i.e. on your 4th anniversary at Into Film your leave entitlement will rise to 29 days, on your 5th anniversary, your entitlement will go up by another day to 30 days etc.
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
• Enhanced parental/paternity/shared parental leave.
• Support for professional qualifications – money towards courses and/or study days, if relevant to role.
• Interest–free non–essential study loans.
• Interest–free bike/scooter/travelcard loan.
• Career break – up to 4 weeks unpaid leave, after 2 years’ service (at managers’ discretion).
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance. 
• Wisdom health cover – including £75 annual eye care cover, as well as health insurance (non–contributory, apart from employee tax contribution).
• BenefitHub portal – offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing: 9:00am, Monday 30th June 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At Into Film, we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised, and reviewed in a random order by members of our team.

No agencies please.

Child Bereavement UK helps families to rebuild their lives when a child grieves or when a child dies.

We support children and young people (up to the age of 25) When someone important to them has died or is not expected to live, and parents and the wider family when a baby or child of any age dies or is dying.

We provide training to professionals in health and social care, education, and the voluntary and corporate sectors, equipping them to provide the best possible care to bereaved families.

Trusts and Statutory Fundraiser
Hours: 35 hours per week
Salary: £35,000 per annum
Reporting to: Head of Trusts and Grants
Base: Hybrid Working: From home with the option to work in one of CBUK’s offices

Role Summary

An exciting opportunity has become available for a talented and enthusiastic Trusts and Statutory Fundraiser to join a high performing and friendly fundraising team.

As a key member of the Trusts and Grants Team, the Trusts and Statutory Fundraiser will work closely with the Head of Trusts and Grants to raise funds from a portfolio of charitable trusts in accordance with Child Bereavement UK’s budgets and targets.

We are looking for someone with proven experience of generating income from trusts and foundations.

You will have:

• Excellent written communication skills, with the ability to write researched, powerful and compelling copy
• Excellent research skills to identify prospective funders
• Excellent organizational and time management skills
• Experience working with commissions is desirable but not essential

This role comes at a particularly important time for CBUK when the charity is looking to evolve and grow services, diversify into new areas, and raise significant funds for ongoing work. The Trusts & Grants Team are a vital part of the charity’s expansion into new areas, and the post-holder will have the opportunity to work with frontline staff to develop new projects and bids.

Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.

Closing Date: Friday 11 July 2025
Initial interviews to be conducted on Zoom w/c 21 July 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Child Bereavement UK is committed to creating a safe and welcoming atmosphere for everyone, and one that challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.

Registered in England and Wales: 1040419 and Scotland: SCO42910.

No agencies please.

BACKGROUND

For over thirty years, Asylum Aid has been providing legal representation to some of the most vulnerable people seeking asylum in the UK. Our welfare advice team provide generalist advice on welfare benefits, housing, asylum support and related issues to Westminster residents with refugee and migrant backgrounds who do not have English as a first language and who would otherwise be unable to access vital advice which enables them to avoid destitution, homelessness and food poverty. We deliver this advice as part of the Westminster Advice Services Partnership through a drop in and outreach at local community venues, and supported by local volunteers many of whom speak community languages.

The post of Appeals Support Advisor is a new post established with the benefit of a grant from Westminster City Council. The post holder will support clients with appeals and reconsideration requests in relation to welfare benefits and housing. This will allow us to provide a more comprehensive service for our clients, many of whom struggle to lodge appeals and reconsideration requests, and to gather evidence in support of their appeals without advice, due to language barriers.  The post holder will deliver advice in community languages, including with the assistance of interpreters, to local residents as part of our partnership work. Most of our clients are refugees, people seeking asylum and others with a refugee or migrant background. The Appeals Support Advisor will work with clients referred from Asylum Aid’s Information and Advice Service (including our weekly drop in) and from other partners in the local community. They will also provide training and supervision to the Generalist Advisor and our volunteers. External supervision will be arranged for the post holder.

The ideal candidate will be resident in or near to the City of Westminster and fluent in one or more community languages. In particular, fluency in one or more of the following is highly desirable: Arabic, Bengali, Farsi, Kurdish Sorani/ other Kurdish dialects, Somali, Amharic, Tigrinya.

As this is a new post delivering a specialist appeals and casework service from within our generalist advice team, it offers an exciting opportunity to set up and establish systems for the delivery of this service during the six month fixed term contract, including ensuring that case management processes are established which meet the requirements of our Lexcel quality mark and that clear referral procedures are established with the drop in service and our partners.

Key Duties and Responsibilities

The post-holder will:

• Be part of a generalist advice service, with special emphasis on language support, as part of the Westminster Advice Services Partnership (WASP), a collaboration of advice agencies Asylum Aid, Westminster Citizens Advice, Age UK Westminster, and Deaf PLUS Westminster Advice Service.
• Provide specialist appeals casework and support to clients who do not speak English as a first language and need to challenge decisions, request  mandatory reconsiderations, internal housing reviews, lodge appeals in relation to welfare benefits and housing.
• Provide ongoing casework support up to the Tribunal stage, including helping clients to gather evidence in support of their mandatory reconsiderations and appeals and preparing for hearings (but not including representation at hearings)
• Where capacity allows, help to deliver generalist face to face and telephone advice and information, in a community language and English, to migrants and asylum seekers on issues related to welfare benefits, housing and asylum support in accordance with Asylum Aid’s contract within the WASP partnership, and taking responsibility for the quality of advice given.
• Provide training and supervision to the Generalist Advisor and to volunteers, supporting the development of their advice skills and ensuring the quality of advice delivered throughout the advice service.
• Maintain a high standard of electronic case records (using AdvicePro) for the purpose of continuity of casework, information retrieval, monitoring and evaluation of the service, and to help identify issues to be raised through policy advocacy.
• Ensure that all casework is conducted in accordance with the Lexcel quality standard, including by establishing case management procedures for the delivery of specialist advice which meet the Lexcel standard, and participate as required in annual Lexcel quality mark audits
• Attend external and in-house training organised by Asylum Aid and regular supervision sessions to develop and maintain the skills and knowledge required to help deliver a quality advice service, and to keep up to date with changes in welfare benefits, housing and asylum support law
• Cascade information, changes,  and developments in social welfare law, including learning from external training, to other staff and volunteers who assist with the delivery of the welfare advice service
• Work effectively with partners to provide a seamless service for clients, making and receiving referrals and maintain up to date information about other service providers for the purposes of referrals and signposting. 
• Be responsible for achieving relevant targets for quality and quantity set by the WASP coordinator
• Provide case studies and other information from the work of the advice service to support policy advocacy and strategic legal work in support of Asylum Aid’s vision of fair and dignified treatment of people seeking asylum, refugees and other vulnerable migrants 
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

The post holder will need to be able to travel to and within Westminster to deliver advice at outreach locations as well as at a drop-in in or around the Church Street Estate. Travel expenses will be paid to attend locations away from Asylum Aid’s office(s) and the main location of our drop-in service (currently the Church Street library).

Other duties:

• Respect for client confidentiality at all times in line with Asylum Aid’s confidentiality agreements and consent forms. 
• To attend staff meetings as required.
• To undertake other duties which are generally compatible with the functions of the post.
• To comply with the organisation’s policies and procedures, particularly those relating to safeguarding, health and safety, diversity, equity & inclusion, confidentiality and security, as set out in the Office Manual as well the policies of other relevant partner organisations.

Person Specification

Essential skills, knowledge and experience:

• At least 12 months’ experience of supporting benefits appeals through to Tribunal stage and Housing Reviews
• At least 5 years’ experience of working face to face with clients to deliver generalist advice in different areas of law including welfare benefits and housing
• Knowledge on a range of issues on which advice may be sought including health and social care, housing and welfare benefits, including a thorough and up to date understanding of social security and welfare benefits legislation and policy  
• Experience of managing a case load
• Knowledge or ability to understand and use relevant legislation
• Have completed Advice UK’s Learning to Advise training or hold the Citizens Advice Generalist Adviser certificate or an equivalent qualification
• Be fluent in written and spoken English as well as a second language spoken by a substantial proportion of the Westminster population, ideally Arabic, Bengali, Farsi, Kurdish Sorani/ other Kurdish dialects, Somali, Amharic, Tigrinya (to a standard that enables accurate advice to be given in the language)
• Experience of working with interpreters in the delivery of advice
• Able to meet deadlines, work under pressure, meet performance targets and take responsibility for their work, while working flexibly within a team environment
• Able to relate to a wide cross section of clients in a non-judgmental way.
• Able to use a range of IT systems and packages confidently and competently to be able to support and encourage others in using online systems and resources to enable them to self-help.
• Able and willing to learn and assimilate new knowledge in a working environment.
• Able to give and receive feedback objectively and sensitively.
• Able and willing to work both on own initiative and as part of a team.
• Understanding of and commitment to the aims and principles of Asylum Aid service and commitment to equity, diversity and inclusion.
• Good understanding of the needs of migrants and asylum seekers and the issues and barriers that affect them in UK.

Desirable:

• Experience of specialist advice work, including appeals and mandatory reconsiderations
• Friendly, polite, and patient
• Experience of working under a relevant quality mark such as the Advice Quality Standard or Lexcel
• Understanding of the housing and other support available to people seeking asylum who do not have the right to work in the UK
• Experience of working with volunteers
• Experience of supervising other advisers, including volunteers  
• Demonstrable understanding of issues facing vulnerable clients whose English is not the first language and many with mental health problems.
• Lived or learned experience of the difficulties that migrants and refugee communities face when they have to deal with the UK welfare system
• Personal experience and/or Knowledge of the advice process and experience in the areas of either benefits, housing or debt.
• Experience of using interpersonal skills, including sensitive listening, and questioning skills to understand the needs of others,
• Ability to communicate with other organisations, housing, and welfare departments.

How to apply 

The first stage is to complete on our online application form on our website by 9am on 7th July 2025.

The website form will ask you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

Selection Process

We anticipate that we will invite candidates to an initial 15-minute online screening meeting week commencing 16 June 2025, followed by shortlisted candidates attending in-person interview week commencing 23 June 2025. We will also ask you to complete a short written task on the day.

We regret that we can only respond to applicants who make it to the interview stage.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

The Conscious Advertising Network (CAN) challenge outdated norms, tackle waste and fraud, and champion transparency to unlock growth and innovation. By safeguarding society and the environment, we ensure advertising truly works for everyone. 

CAN is a coalition of more than 190 advertisers, agencies and civil society groups, all working together to ensure we create effective advertising that works for everyone. At CAN, we believe that advertising should inspire, innovate, and drive real results – without compromising our rights and freedoms. 

Our Guiding Principles and Guides cover six main areas; information integrity & hate, inclusion, children’s rights & wellbeing, informed consent, anti ad-fraud, and sustainability. The Guides are designed for advertisers and agencies and offer practical steps to help navigate the changes within the advertising industry. 

Role Purpose 

The primary role of the Research & Insights Officer is to support the Research & Insights Manager in conducting research and producing insights which supports the development of CAN’s conversations with advertisers around the issues embedded in its Guiding Principles and Guides.

Core Duties and Responsibilities  

• Assist the Research & Insights Manager in the design and managing of research and insights which support CAN’s mission.

• To support the Research & Insights Manager in creating producing insights and communications materials for the advertising industry and trade and national press i.e Member briefings, press releases and social media comms. 

• Awareness of, and regular reporting on, relevant research bodies and initiatives/ projects they are undertaking which help unearth new potential research areas where advertising is impacting human rights   

• Working with members and external partners to collaborate on research projects or to gain insights on the advertising ecosystem 

• Assist with project management to support the research and insights team, as well as the wider CAN team 

• Working with other teams internally to collaborate on projects where required, in particular supporting the communications to members. 

Measurement of Success 

• Successfully working alongside the Research & Insights Manager in the delivery of robust and interesting research projects and related communications materials, to ensure advertising works for everyone 

• Discovery of new issues and talking points to uncover emerging issues related to advertising harms 

Skills and experience (required) 

• Experience in the field of research or journalism

• The ability to produce clear, well-sourced and accurate briefings and summaries, or news articles 

• Ability to work both in a team and independently 

• Fast-learning self-starter comfortable to work in a fast-paced and wide-ranging work environment   

• An understanding of investigative journalism and research 

• Fluent written and spoken English 

Skills and experience (desired) 

• A proven track record of research achieving impact, either through journalism or the production of content which has measurably improved awareness on a given issue 

• An understanding of the ad tech ecosystem and related harms

Other information 

• The role will entail hybrid working, predominantly working from home with some days working in a London based office  

Package 

• Competitive salary & statutory pension contribution (£28k depending on experience) 

• 12 months Fixed Term Contract with a view being extended 

• 23 days holiday 

• 1 Day off for your Birthday 

• Primary caregiver leave  - 2 days paid

To apply: 

Please submit a CV and cover letter by June 30th. Your cover letter should be no more than 2 pages long, answering the following questions: 

1. What is your motivation for working with Conscious Advertising Network and this role specifically? 

2. What skills and experience would you bring that will enable you to be successful in this role? 

Our diversity and inclusion commitment  

The Conscious Advertising Network exists in a diverse society. Our aim is to build a team that reflects this diversity, while fostering a working environment, which allows every employee – regardless of their differences – to thrive. 

We aim to do this by sharing our job opportunities across a wide range of online platforms, actively interviewing a diverse pool of applicants and ensuring that career development is based purely down to talent, personal values and effort. 

We do not tolerate discrimination of any kind. 

Senior Research Advisor

We’re looking for a credible, strategic, and impact-driven individual to join the organisation at a pivotal moment for stroke research and improvement, in this remote working role.

Position: CE374 Senior Research Advisor

Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £60,000 per annum, negotiable depending on experience (inner London weighting £3,950 per annum or outer London weighting £2,275 per annum may be applied in accordance with where you live)

Hours: 35 hours per week

Contract: This is a 12 month fixed-term contract.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 7 July 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 17 July 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Associate Director of Systems Engagement, the Senior Research Advisor will take the lead in translating the Association’s refreshed research strategy into action, shaping its implementation plan and designing the governance and delivery mechanisms needed to ensure its success. This includes evolving funding schemes, aligning internal systems and team capabilities, and scoping the future role in real-time quality improvement and implementation science.

This is a rare opportunity to influence a future-facing research and improvement agenda in a leading UK health charity. The Senior Research Advisor will act as a senior advisor and thought partner to the leadership team, bringing expertise in applied research, translational science, and funding strategy. You will play a central role in shaping credibility and influence as a system leader, ensuring the Association drives forward a culture of testing, learning, and scaling what works.

Key responsibilities will include:

• Leading the development of a robust implementation plan for the Association’s refreshed research strategy, including the structures, processes, and partnerships needed for successful delivery.
• Redesigning funding schemes to support translational research, implementation, and real-world outcomes.
• Strengthening research governance and embedding QI and research into organisational strategy.
• Providing senior-level insight and support for the research and health systems insight and engagement teams.
• Positioning the Association as a visible and credible actor in stroke research and improvement.

About You

You will have:

• A PhD and significant senior-level experience in health research leadership.
• Proven ability to develop research strategies and funding mechanisms that accelerate translation and implementation.
• Strong system leadership credentials, with a track record of influencing across sectors.
• Deep knowledge of stroke, cardiovascular disease or neuroscience.
• A confident and flexible approach to agile working, with the ability to thrive in fast-paced, evolving environments.

This is a home-based role with occasional travel required.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Research, Researcher, Research Advisor, Senior Researcher, Senior Research Advisor,  Lead Researcher, Lead Research Advisor, Health Research, Health Researcher, Health Research Advisor, Senior Health Researcher, Senior Health Research Advisor. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.