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83

Campaigns And Advocacy Officer Jobs in Charing Cross, Greater London

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Closing in 2 days
National Youth Agency, Remote
£11.95 per hour
Posted 2 days ago
Closing today at 17:00
Cherie Blair Foundation for Women, Marylebone (On-site)
£23,206 - £27,847 per year
We are looking for a highly motivated individual with strong customer service and communication skills to join our mentoring team!
Posted 2 weeks ago Quick Apply
Closing in 6 days
RCOG - Royal College of Obstetricians and Gynaecologists, London (Hybrid)
£48,032 - £54,268
Posted 1 week ago
Closing in 7 days
War on Want, London (Hybrid)
£46,636 per annum - Rising on an annual incremental basis, War on Want also offers a 6% contributory pension scheme
Posted 3 weeks ago
Closing in 5 days
Mencap, London (Hybrid)
£39,218 per annum plus excellent benefits
Posted 1 week ago
Rainforest Foundation UK, London (Hybrid)
£32,534 per year
Posted 5 days ago
Dalit Solidarity Network UK, London (Hybrid)
£26,000 per year
Posted 1 week ago
NFP People on behalf of NHS Charities Together, London (Hybrid)
£40,000 - £45,000 per year
Posted 6 days ago
Crohn's & Colitis UK, Remote
£38,000 - £42,000 per year
An exciting opportunity for an experienced Knowledge and Information Manager to lead our recently expanded Knowledge & Information Team
Posted 1 day ago Quick Apply
Rainbow Migration, London (Hybrid)
Starting at £40,175, with potential annual step increases up to £44,868 (pro-rata for part-time employees), plus statutory employer’s pension contribution.
Posted 1 week ago
Action Tutoring, London (Hybrid)
£39,295 - £41,000 per annum, depending on experience (inclusive of London Weighting)
Posted 1 week ago
St John Ambulance, London (Hybrid)
£25,633 - £28,117 (London weighting £28,713 - £31,407)
Posted 1 week ago
Page 3 of 6
Remote
£29,000 p/a
Full-time
Permanent
Job description

Supporter Care Officer

Join an award-winning team and make a life-saving difference to people and animals.

Working as part of the Development team, this new role will play an integral part in driving fundraising efforts and therefore accelerating the transition from using animals to using human-specific technologies in medical research.

Job Purpose

• Provide first-class supporter care to supporters
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants
• Efficiently and effectively maintain the donor database
• Promote best practice in data processes

Deliverables 

Provide first-class supporter care to supporters

• Be the first point of contact for supporter enquiries and comments across all communications channels, including social media, and provide an exceptional supporter care service
• Ensure that all supporter communications are responded to, and gifts are thanked, within agreed internal service level agreements and according to policies and procedures
• Draft and maintain a suite of approved on-brand standard supporter care responses
• Maintain an up-to-date library of standard operating procedures for supporter care processes

Efficiently and effectively maintain the donor database

• Ensure a complete, accurate, and timely record of all donor, supporter and advocate communication and gift activity in the donor and advocacy CRM databases
• Liaise with the Finance team to ensure gifts are appropriately coded and any issues related to gifts are promptly addressed
• Process cheque, card, cash and CAF donations received through offline channels
• Ensure Gift Aid is claimed and validated against Gift Aid declarations
• Proactively ensure the integrity of the CRM is maintained to a suitably high standard
• Work with colleagues to understand their requirements and perform the selection and segmentation of data for appeals, communications and reporting
• Work with colleagues to continually improve the quality, accuracy, and usability of the donor and advocacy databases

Provide assistance to the Development team

• Assist with the production of the quarterly supporter newsletter; making data selections, writing/proofing copy, and liaising with suppliers
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants, supporting them to achieve their fundraising targets
• Contribute to the development and implementation of the fundraising and marketing strategies, and the development of new products and campaigns
• Carry out any other duties as may be reasonably required

Download Job Pack for full role description 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

REF-214 227

Posted on: 21 May 2024
Closing date: 31 May 2024 at 01:00
Job ref: 214227
Tags: Fundraising,Social Care/Development