About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Hospitality operations are made up of two cafes in London and Oxford with the primary purpose of training members. We also currently have four coffee bars inside of our charity shops in London, one of which has two dedicated staff members. And we also work closely with the Crisis Employment Services team & Enterprise Training team to create employment opportunities for our members.

About the role

12 month FTC
This role is new to Crisis, like many businesses we’re looking to adjust and improve our offer given the external circumstances. We look to this role to lead this development over the next twelve months.
As Hospitality Manager you will be responsible to lead and develop our hospitality offer through the development of new partnerships and in ensuring a high-quality customer experience both commercially and socially. You will also line manage the hospitality team to achieve income, member training outcome and supporter engagement targets. We look to you to work with the Enterprise Training Manager to develop hospitality training services for Crisis members and external partners.

About you
To be successful in this role you will be committed to Crisis’ purpose and values. You will have relevant management and leadership experience in a similar setting. You will have experience of developing and managing new partnerships to generate income and have experience delivering social outcomes. Any formal professional qualifications and event management experience are desirable. Please see job description for full details.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team through our website.

Closing date: Sunday 16 August (11.59pm)

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Volunteer Marketing and Onboarding Manager
The Dock, London

About Us

Action Tutoring is an education charity that supports pupils from disadvantaged backgrounds to succeed in school.

In the UK today, young people facing socio-economic disadvantage are less likely to achieve the grades they need to progress in life. This isn’t because they are any less able – it’s because they have less access to tools to support them to realise their potential.

Our charity is at an exciting point in its development with significant opportunity to scale up to respond to the negative impact of the COVID-19 pandemic and support disadvantaged pupils who have been impacted. We need to engage as many volunteer tutors as we can to do this. Our volunteering opportunities are more accessible than ever, as we’ve diversified our delivery method to online tutoring.

We’re currently looking for a Volunteer Marketing and Onboarding Manager to join us on a one year fixed-term contract that has the potential to become a permanent position.

The Benefits

- Salary of £26,000 - £28,000 per annum DOE 
- Flexible working
- Workplace pension
- 25 days’ holiday plus Bank Holidays
- Team socials
- Recognition schemes to celebrate staff who go above and beyond
- Team away days with regular training opportunities

If you are an ambitious marketing or volunteer management professional, this is a great opportunity to drive the growth of services that will help young people across the country to fulfil their potential. 

As an education charity, we understand the importance of learning and development. You’ll be provided with a comprehensive induction and training to enhance your existing expertise and ensure your success as part of the Action Tutoring team.

Every child should be given the opportunity to succeed in school, regardless of their background. If you think you can help us to achieve our vision, we want to hear from you. 

The Role

As the Volunteer Marketing and Onboarding Manager, you will be responsible for the recruitment and onboarding of over 2,000 volunteers a year. 

In this key role, you’ll adapt and develop our marketing and onboarding approaches to generate a sustainable pipeline of volunteers who can progress efficiently through their tutoring journey.

Reporting to the Head of Marketing and Communications, you will: 

- Manage two Marketing Assistants 
- Oversee volunteer marketing activities, including social media, marketing campaigns and advert maintenance 
- Work with the Communications and Policy Manager to deliver an excellent tutor journey process 
- Develop new marketing materials and digital content to promote the benefits of volunteering
- Co-ordinate communications approaches of emails, texts and calls to book tutors onto training and monitor the volunteer pool

About You 

To join us as our Volunteer Marketing and Onboarding Manager, you’ll need: 

- At least two years’ experience in a marketing or volunteer management 
- An undergraduate degree (or equivalent experience in marketing, management and/or volunteer management) 
- GCSEs (or equivalent) in Maths and English at grade C or above 
- Excellent written and verbal communication skills 
- A creative and strategic mindset 

Other organisations may call this role Marketing Manager, Volunteer Marketing Manager, Volunteering Engagement Manager, Volunteering Manager, Volunteering Onboarding Manager, or Volunteering Communications Manager.

The closing date for applications is 9th August 2020. Interviews will take place on the week commencing 10th August 2020.

Webrecruit and Action Tutoring are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Volunteer Marketing and Onboarding Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: 37.5 hours per week

Job Title: Chief Executive Officer

Salary: £55,000 - £60,000 (depending on experience)

Hours: 37.5 hours per week

Location: Central London

Pension: 5% employer contribution

Closing Date: 5pm 10th August 2020

Interviews to be held: Week commencing 7th September 2020

To apply: Send us your CV along with a detailed covering letter explaining how you meet each of the criteria outlined in the person specification.

For nearly 30 years Carers Network has supported unpaid carers in the City of Westminster. We have grown significantly in the past three years and now have responsibility for providing services in three London Boroughs. Our income comes from a range of sources, in addition to the local authorities where we provide services.

We provide information, advice, casework and support, social events, and activities for carers. We ensure carers are involved in making decisions about all aspects of their caring role.

We are now seeking a dynamic, entrepreneurial and charismatic leader to take our charity to the next stage of its development. Someone who is passionate about helping carers in London. If you think this is you, then we’d love to hear from you.

Duties Include:

Strategic management of the organisation

• Leading the organisation and overseeing performance against contracts, voluntary funded projects and service delivery plans within a positive organisational culture.
• Developing and ensuring delivery against an ambitious strategic plan and developing a new strategy for 2021 onwards.
• Line management of senior managers and the Volunteer Development Officer.
• Overseeing operational activity of the organisation.
• Strengthening the organisation, including ensuring overall resource management and overseeing service and project development, volunteer engagement, fundraising, premises decisions and organisational development.
• Working positively and effectively with the public and voluntary and community sectors.
• Negotiating effectively and successfully with funders/commissioners.
• Representing Carers Network at key meetings with funders, politicians and other key stakeholders.

Business transformation

• Seeking out and realising opportunities to expand Carers Network to reach and support more carers across central London.
• Ensuring that Carers Network secures and delivers services that are in line with our charitable objectives.
• Developing pan-regional work and partnerships.
• Growing Carers Network’s income from non-statutory sources.
• Ensure the continuation of volunteer involving developments.

Overseeing governance

• Ensuring all governance requirements are complied with.
• Carrying out the role of Company Secretary.
• Supporting, informing and advising the Board and the Finance and Risk Committee.

Public relations work

• Championing the work of Carers Network and ensuring that the charity is represented on the most strategically important bodies.
• Networking with local, regional and national stakeholders.
• Raising the profile of carers and of the charity’s work regionally and nationally.
• Ensuring that Carers Network is seen as a voice for unpaid carers and an example of a high-quality charity doing inspiring work.

Person Specification

• At least three years’ experience in a leadership role.
• Experience of leading the development and implementation of a strategic plan including delivery against challenging organisational targets.
• Experience of leading and motivating a high-performing team.
• Experience of managing resources in a similar size and type of organisation including developing, creating and managing budgets.
• Experience of growing income from a variety of sources and of developing new business.
• Excellent verbal and written communicator, well able to credibly represent the organisation.
• Excellent interpersonal skills and experience of successful networking and developing relationships with senior stakeholders.
• Experience of developing effective partnerships.
• Experience of working in partnership with a board of trustees.
• Ability to demonstrate continuing personal development.
• Experience of work with local and regional media to enhance profile.
• Experience of contract negotiation and management with funders/ commissioners.
• Understanding of the governance, legal and regulatory requirements of managing a charity.
• Experience of working with an infrastructure involving volunteers.
• Ability to understand and interpret complex financial information and understanding of risk management.
• Understanding of current and potential changes in the not for profit and statutory sectors.
• Understanding of the public sector and able to demonstrate drive and passion for the work of the organisation.
• Excellent interpersonal skills and experience of successful networking and developing relationships with senior stakeholders.
• Ability to understand and empathise with the needs of carers.
• Substantial experience of coaching managers.